# Page 6 | DealerCenter Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is DealerCenter the right Auto Dealer Accounting solution for you? Explore 1479 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/71935/DealerCenter/reviews

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DealerCenter

4.9 (1479)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 20th, 2026

# Page 6 - Reviews of DealerCenter

## Showing most helpful reviews

Showing 126-150 of 1479 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RF

Ray F.  
Sales manager  
Automotive  
Used the software for: Less than 6 months

### "Dealer center feed back "

February 26, 2024

4.0

Pros

EASY TO USE MY REP \[sensitive content hidden\] IS GREAT AND VERY HELPFUL

Cons

Customer support team was not helpful with the inventory transfer

Switched from

[AutoExplorer 100](https://www.capterra.com/p/120908/AutoExplorer-100/)

My Rep \[sensitive content hidden\]. She let us know how great and easy dealer center was to use and helped us save money by switching to Dealer center

Review Source

DE

Dawn E.  
Operations Manager  
Automotive  
Used the software for: 1-2 years

### "Dealer Center DMS"

March 31, 2024

4.0

Pros

The integration of vehicle and customer databases.

Cons

I feel Dealer Center could be a little easier to navigate.

Review Source

JA

Josh A.  
Dealership Owner  
Automotive  
Used the software for: 1-2 years

### "DealerCenter Use"

January 12, 2021

3.0

All in all for the price it seems like a fair value. There are certainly more sophisticated and better systems out there. After its all said and done I wish I would have spent the money to get a better quality system. The bare bones of the system is Ok but to get all the nice features there is upcharge after up charge.

Pros

It was turn key and it was up and running was not much down time.

Cons

Its really slow, and clunky, When there is an issue often times its not a quick solution.

Alternatives considered

[Frazer](https://www.capterra.com/p/34553/Frazer-Auto-Dealer-Software/)[Auto/Mate](https://www.capterra.com/p/51450/DealerSocket/)[Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)

Reason for choosing DealerCenter

There was another dealer we work closely with who was already signed up with DC. To keep things simple and be able to share data quickly we went with the same system.

Review Source

DB

David B.  
sales/finance  
  
Used the software for: 2+ years

### "Great"

October 21, 2017

5.0

I stated everything is working right for me at this present time I have tech-support at my fingertips help me out with every case that I bring before themI

Pros

The thing that I really like about DealerCenter software is that you can maneuver around the whole application effortlessly the reason I say that is that I have used dealer track and everything you have to upload, book the car out there's so many different screens, but Dealer center has everything is at your fingertips. It's also integrates with our website and inventory. The online technical support is so great and easy to connect with the support center. Myself I've had the opportunity to work with Monica are delicious and the rep that has been very cordial very timely on returning calls and helping set up all applications. Thank you Monica this has been a great experience working with you and I'm looking forward to working with you in the future again thank you.

Review Source

Glenn I.  
Finance Director  
Automotive  
Used the software for: 1-2 years

### "Dealer Center getting better"

October 15, 2019

4.0

I have used Dealer Center for two years and I use it every day. We suscribe to their CRM and their credit bureau along with their NADA guide.

Pros

I like Dealer Center more than I have when I first began using the software. They make every attempt to better their product and features.

Cons

Some of their pricing of options are too costly for the sector and competition. The al a carte pricing should be grouped or packaged

Reason for choosing DealerCenter

I did not choose Dealer Center it was in use when i took the position.

Review Source

sU

samantha U.  
f&i manager  
Automotive  
Used the software for: 2+ years

### "Integrated system"

September 30, 2021

4.0

Pros

There are many banks that are integrated with this system, which helps us contract more deals. This helps us with leads as we can keep all of the customer's information in one place.

Cons

Sometimes the system delays which causes an issue with contracting deals but other than that it's an easy system to use.

Review Source

JK

Jerome K.  
Owner  
Automotive  
Used the software for: 1-2 years

### "Great customer service "

October 4, 2023

5.0

My experience with \[sensitive content hidden\] was great!!! She was very informative and patient with me. The sign up process was easy thanks to her.

Pros

It is easy to track my inventory and sales.

Cons

Dealer Center is the only product I would use and recommend

Review Source

AH

Ana H.  
Owner  
Automotive  
Used the software for: 2+ years

### "Dealer Center Review"

May 19, 2022

5.0

Pros

\[contenido sensible oculto\] me dio un excelente entrenamiento en Offer Up, tenia demasiada paciencia siempre tratando de comunicarse conmigo Estoy muy agradecida. Y gracias por su ayuda.

Cons

Nada por el momento todo esta funcionando bien.

Review Source

NS

Nima S.  
Owner  
Automotive  
Used the software for: 1-2 years

### "Dennis and DealerCenter are the BEST!!!!"

August 14, 2018

5.0

Pros

DealerCenter is an amazing tool. I used to work for some of the biggest franchise dealer groups in the country and their CRM system matches up right up there with the big names in the industry like DealerSocket, VinSolutions, etc. Not only is DealerCenter simple to use, their service is impeccable. Our customer service rep made a special in person visit to train me and my entire staff the ins and outs of how the CRM is supposed to work. He has had experience from Autotrader and he used to be my rep with them and he has brought a level of expertise that no one has ever delivered to our dealership in the past. Awesome products but even better service! I highly recommend DealerCenter!

Cons

There are a few items that I would like them to add like adding pictures and their titles of the salespeople on their signature lines for the e-mails. Nothing major, but would still like to see. Regardless, for the price, it's still the best value compared to VinSolutions, DealerSocket, DealerTrak, etc.

Review Source

Anthony D.  
Ceo  
Automotive  
Used the software for: 2+ years

### "Dealer Center Easy to use"

January 16, 2019

5.0

My Rep linked me up with other lenders, and her customer service was 5 stars., overall DealerCenter is helping us improve the quality of lenders we submit deals too.

Pros

Relatively easy, integrates very well with adding inventory, and submitting deals to lenders.

Cons

Best software ever used, very easy to use.

Review Source

AW

Anthony W.  
Owner  
Automotive  
Used the software for: 2+ years

### "Terrible customer service and the 2.0 version is terrible and not user friendly"

November 23, 2016

3.0

I loved this program when i 1st got it. It was easy to use and rarely had any problems. Since the new version came out its been nothing but problem after problem and it is not user friendly at all. To do the most basic tasks you have to call customer support, which is terrible, and wait for them to figure it out. Often I end up figuring how to do it before they do. My service rep has no clue how to do the most basics of tasks and I get frustrated every time I call. Often I have to call and or email several times to get one thing fixed, and sometimes 4 or 5 times about the same issue. There is a lot of stuff you can do with it now, and i think most of it is a good idea and I would hate to have to do it, but i'm starting to look at other bhph software. It has a lot of features, but its more Unnecessarily complicated and I always have to call to figure out the special trick to do what i need to do. I just don't want to deal with dealercenter anymore.

Pros

Lots of great features

Cons

Nobody an figure out how to use it including their own support

Review Source

GL

Gustavo L.  
General Manager  
Automotive  
Used the software for: 2+ years

### "Crm "

June 22, 2022

5.0

Pros

Easy to use customer service is helpful and friendly

Cons

Monthly fees are higher than competitors

Review Source

VR

Verified Reviewer  
General Manager  
Automotive  
Used the software for: 2+ years

### "Dealercenter's awesome"

August 30, 2018

5.0

Pros

It's so easy to use. I will save you a lot of time and it has a lot of tools to get you selling cars. And if you can get the rep to help you with services, you'll be in the best hands.

Cons

There nothing so far that I can say is a con on this software

Review Source

JC

JASON C.  
DEALER PRINCIPLE  
Automotive  
Used the software for: 1-2 years

### "DealerCenter DMS"

July 16, 2019

4.0

Overall, the system has covered the basics of our DMS needs and has proven to be worth the money that it costs in comparison to other DMS systems. My new rep was extremely friendly and genuinely seemed to care about helping me today.

Pros

Integration with DealerTrack & Route One, Dealer Group Setting, You can't beat the price...

Cons

Some of the forms, ie; the credit application doesn't carry over a lot of the fields necessary for some of our other lenders and isn't as user friendly as I would like to see. There's almost too much information and too many screens.

Reason for choosing DealerCenter

Expense and overall functionality

Review Source

BM

Brenda M.  
Office Manager  
Automotive  
Used the software for: 2+ years

### "Excellent"

January 19, 2023

5.0

Pros

That our rep. \[SENSITIVE CONTENT\] has always been there to answer any of our questions. She is very helpful with anything I request of her.

Cons

There is nothing I can really complain about right now.

Review Source

RC

RAMON C.  
OWNER  
Automotive  
Used the software for: 1-2 years

### "CRM & DEALERCENTER FEEDBACK"

July 16, 2019

5.0

Pros

I love that the CRM allows you to communicate with customers, track all communication as well as have everything under one system. I've used Promaxx in the past and I didn't really like it, expensive and think that this CRM and system is better.

Cons

I don't like that when you upload documents for the customer you then have to upload the documents for the deal. It's double the work when it should be easier to just share the information. Some banks don't want to work with Dealer Center because they want to use their own portals. Once again that's double the work on our end.

Review Source

BW

Brad W.  
General Manager  
Automotive  
Used the software for: Less than 6 months

### "Very Great Platform!"

September 26, 2023

5.0

It's been great getting setup and our dealership up to date!

Pros

All in one platform makes it easier to track inventory, customers, and sales results.

Cons

Nothing. The all in one platform makes it easy to use!

Review Source

ZS

Zach S.  
Owner  
Automotive  
Used the software for: 2+ years

### "Review for \[SENSITIVE CONTENT\] CRM trainer "

September 29, 2021

5.0

Its been really good. very happy for 2+ Years

Pros

its very user friendly and much cheaper that other CRM's

Cons

unsure.

Review Source

MS

Mark S.  
Finance  
Retail  
Used the software for: 2+ years

### "Excellent customer service"

July 14, 2022

5.0

It does everything we need

Pros

Prompt responsiveness of representatives

Cons

So far I don't have any complaints since it does everything I need.

Review Source

AU

Anees U.  
Principle  
Automotive  
Used the software for: 2+ years

### "DealerCenter tool"

August 14, 2020

5.0

Overall my experience with DealerCenter has been positive... easy to use & great customer support

Pros

The software enables me to manage my business from a single application

Cons

Currently I'm unable to manage Facebook Marketplace leads, although they are currently rolling out their solution.

Alternatives considered

[Frazer](https://www.capterra.com/p/34553/Frazer-Auto-Dealer-Software/)[Dealer Car Search](https://www.capterra.com/p/169090/Dealer-Car-Search/)

Reason for choosing DealerCenter

One stop shop for my entire business + they have a top-notch CRM tool.

Review Source

VR

Verified Reviewer  
Analyst  
Computer Software  
Used the software for: 1-2 years

### "DealerCenter review"

March 11, 2023

5.0

Pros

Reporting or analytics features are better.

Cons

Customer support should get improved in future

Review Source

PL

Pacillia L.  
Sales manager  
Automotive  
Used the software for: 2+ years

### "Sales "

April 21, 2022

5.0

Pros

Easy to navigate when adding a deal and customer info

Cons

Everything is great with product and not to complain about

Review Source

SF

Sadaf F.  
Manager  
Automotive  
Used the software for: 2+ years

### "Great way to submit to lenders and communicate"

July 19, 2022

5.0

Pros

Able to send to multiple lenders with just one application

Cons

Has too many questions to submit about the customer

Review Source

ST

Sean T.  
Manager  
Automotive  
Used the software for: 2+ years

### "Very good DMS with constant updates to make it even better"

June 24, 2020

5.0

Pros

This software allows us to do nearly everything without having to rely on other products. Integration is almost seamless with carfax, Quickbooks, autocheck, auction houses, and the list goes on.

Cons

You do pay quite a bit for the packages but we believe it is worth it.

Switched from

[Frazer](https://www.capterra.com/p/34553/Frazer-Auto-Dealer-Software/)

Dealer center was more user friendly and seamless in comparison.

Review Source

JC

James C.  
Owner  
Automotive  
Used the software for: 2+ years

### "AutoCheck "

January 20, 2022

5.0

Pros

auto check is a great value for the money and the staff is always willing to help you my \[SENSITIVE CONTENT\] is great and always helps me when i need it she does a fantastic job dealer center is very fortunate to have her

Cons

I have not run into any issues yet that my rep did not take care of

Review Source

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