# Page 9 | DealerCenter Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is DealerCenter the right Auto Dealer Accounting solution for you? Explore 1479 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/71935/DealerCenter/reviews

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DealerCenter

4.9 (1479)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 20th, 2026

# Page 9 - Reviews of DealerCenter

## Showing most helpful reviews

Showing 201-225 of 1479 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KA

Kelvin A.  
Ownwer  
Automotive  
Used the software for: 2+ years

### "Very easy to use, multiple ways to get around. We love the program. Love how everything synced. "

October 30, 2017

5.0

efficiency. efficiency saves time... therefore it saves money.

Pros

we love how we can use the software for our finance, CRM and Desk managing software. and also use it from pretty much everywhere. The support team is also very good. I am very pleased with the service. Whenever I have a question it gets answered the price is unbeatable.

Cons

if I had to put a con on. I would probably say that my most recent clients do show up under my prospects. Its only a select few. Maybe that's something I have to tweek. but that's about it.

Review Source

CR

Carolyn R.  
Owner  
Automotive  
Used the software for: 2+ years

### "EC CARS"

February 20, 2019

5.0

Great experience. Love all incorporations. The ease of use for the customer while on our website. The ease of use on the app and great price!

Pros

How all the products are in one system with a great price. Also customer service, our rep, is amazing. She’s very helpful, polite, and punctual. She responds to emails quickly. She trains great. And she know her products.

Cons

I couple of items aren’t working properly. The auction list and the CRM emails. But even though it is not working support gets on it right away to fix. Unlike other companies.

Review Source

CD

Charles D.  
owner  
Automotive  
Used the software for: 2+ years

### "AutoCheck"

February 10, 2022

5.0

Pros

AutoCheck is half the price of CarFax and I find helpful because to buy and sell cars. Especially, when the AutoCheck displays the owner calculator

Cons

I haven't ran into any issues with AutoCheck yet

Review Source

WL

WELMA L.  
SALES  
Automotive  
Used the software for: 2+ years

### "REVIEW"

July 29, 2019

5.0

Pros

EASY TO NAVIGATE, EASY TO ACESS INVENTORY, DEALS AND CUSTOMERS

Cons

THERE IS NOTHING THAT I DO NOT LIKE ABOUT THIS SOFTWARE

Review Source

KR

Kareem R.  
Manager  
Automotive  
Used the software for: 2+ years

### "Carz Unlimited "

March 8, 2019

5.0

I really like the DMS and having options. CSR our awesome rep solved the deal issue we were having in a very quick and precise manner. 10/10

Pros

I am able to use the DMS to submit to other lenders and give my customers options for financing which is vital.

Cons

Wish there were different options to auto structure the deal instead of having us do it.

Review Source

JB

Joe B.  
Sales Manager  
Automotive  
Used the software for: 2+ years

### "DealerCenter is great"

February 5, 2019

5.0

Our rep has been very helpful and educational in showing me how to use the system. She made everything so easy!

Pros

DealerCenter is super easy to learn, making the program fast and efficient. Structuring the deals is simple as well with automatic approvals with preferred lenders. Like being able to bring in outside lenders through RouteOne and DealerTrack. Our rep has been very helpful and educational in showing me how to use the system. She made everything so easy!

Cons

Sometime approvals with other lenders is not as simple

Review Source

SA

Sam A.  
Owner  
Automotive  
Used the software for: 1-2 years

### "Add ons"

May 18, 2021

2.0

Expensive. Lots of add ons and fees fees not the best customer service

Pros

Online and can be accessed from other computers and stations. Seems to work and not crash often like other software

Cons

Price and add ons and bill / pricing constantly changing. If there is a billing issue have to wait for rep to call u

Reason for choosing DealerCenter

Pricing

Review Source

ZA

Zeke A.  
Owner  
Automotive  
Used the software for: 2+ years

### "Kudo from Elite Import Group!"

April 28, 2021

5.0

Very good, always there no matter what time I call. Always attentive!

Pros

Integration is very important since we have a few people working and doing everything. One stop shop!

Cons

There should be a mandatory type of training like on-site training

Review Source

aR

adrian R.  
Owner  
Automotive  
Used the software for: 6-12 months

### "DealerCenter CRM is an extremely useful tool"

November 16, 2020

5.0

Overall, I've used DealerCenter for over a year & it's been a helpful tool.

Pros

I like the ability to create campaigns, the fully integrated mobile app that helps me scan customers directly into the system & the email/text templates.

Cons

Nothing really comes to mind about what I like least

Alternatives considered

[Selly Automotive](https://www.capterra.com/p/152126/Selly-Automotive/)

Reason for choosing DealerCenter

I chose DealerCenter because it's more user friendly.

Review Source

ON

Obed N.  
GM  
Automotive  
Used the software for: 2+ years

### ""In a few words?"... Simply PHENOMENAL!!! "

October 10, 2017

5.0

All Sorts!... Speed, Accuracy, Constancy, and Efficiency...

Pros

The ease of use and ability to do multiple tasks in a single environment is what most appeals to me. The customer service support line in general is bar NONE the best in the industry. My account executive gives me the personalized attention that's sorely missing by the competitors.

Cons

The amount of window popups required to do the simplest of tasks is a little bothersome and creates delays in usage once too many windows are open.

Review Source

MK

Moses K.  
owner  
Automotive  
Used the software for: 2+ years

### "CRM IS GREAT"

May 22, 2019

5.0

Pros

The CRM is well understandable and easy to understand. I recommend this to anybody who has a business and it's a one stop shop to run your business. The rep's training was very easy and she took her time to explain everything.

Cons

At the moment I don't have anything that I don't like.

Review Source

AA

ABE A.  
MANAGER  
Retail  
Used the software for: 1-2 years

### "BEST DMS SYSTEM IN THE MARKET "

August 31, 2020

5.0

MADE DAY TO DAY OPERATIONS VERY EASY AND SMOOTH

Pros

EASY TO USE EVERYTHING BUILT RIGHT IN FORMS BANKING PAPERS EVERYTHING YOU NEED IS THERE.

Cons

NOTHING THAT I DO NOT LIKE ITS REALLY SIMPLE AND EASY TO USE

Alternatives considered

[Dealertrack DMS](https://www.capterra.com/p/100994/Dealertrack-DMS/)

Review Source

JL

Judith L.  
Office manager  
Automotive  
Used the software for: Less than 6 months

### "Very accurate "

October 20, 2023

5.0

Pros

It's a system that allows you to have control over your business from the beginning to the end.

Cons

It requires an update on the customer tabs to avoid less steps.

Review Source

OD

Ody D.  
CFO  
Automotive  
Used the software for: 2+ years

### "My experience was different but AWESOME! Rep was very helpful and professional through the sign up"

March 28, 2018

5.0

Pros

We enjoy the web based platform, and the ability to have all platforms such as BHPH, CRM, DMS in one main system. We also enjoy the integration of websites and inventory management tools that make life so much easier to dealers.

Cons

The achilles heal about this software would be the detailed reporting for sales like a (cash-flow statement, all sales journal statement) that is offered within the software without having to integrate with outside accounting tools.

Review Source

AP

Aaron P.  
Owner  
Automotive  
Used the software for: 6-12 months

### "Small Used Car Lot in Midwest"

August 11, 2022

4.0

Pros

I enjoy using this to keep track of my cars, and sales.

Cons

What I dislike the most about dealercenter is constant calls trying to push more products.

Switched from

[Frazer](https://www.capterra.com/p/34553/Frazer-Auto-Dealer-Software/)

Upgrade

Review Source

VR

Verified Reviewer  
Freelance Writer  
Writing and Editing  
Used the software for: I used a free trial

### "Dealer Center - Okay at best"

January 15, 2019

3.0

Okay, not amazed, but would be willing to come back once the product is more fleshed out.

Pros

Dealer Center was a good way to start entering the application market as far as administrative programs which manage small tasks at an auto dealership. It is simple to use and has a design which is non distracting. All the basic features you might need are included, although some more advanced features are lacking.

Cons

I wasn't a huge fan of this service. It's not bad, but could be made a lot better by the addition of a few key features. Namely, comments sections on the services provided. Connectivity with other programs would be a bonus. If this product connected with RAMP in order to help manage the actual service end of what we do in our shop, this would be ideal. As far as the business end (money handling and record keeping) this product is great, but these service end features would take it over the top.

Review Source

AB

Al B.  
Administrator  
Automotive  
Used the software for: 2+ years

### "A great source for our dealership and great customer service."

August 16, 2018

5.0

It took much longer than expected to hear from someone to get started, but once I made contact with one of their representatives it was incredibly smooth and a great experience.

Pros

\- Easy to Use - Friendly Customer Service - The score is a good selling tool

Cons

The AutoCheck history report shows much less content then their competitors, do not offer a history based suggested retail price, and the last reported mileage on the history report is often much much less than the actual mileage on the vehicle.

Review Source

MT

Morgan T.  
Owner  
Automotive  
Used the software for: 2+ years

### "LIFESAVER"

April 29, 2019

5.0

They are a great company and call once a month to verify we are not having any problems.

Pros

This product is a lifesaver to keep track of our inventory, who owes, late fees, and paperwork on all of our deals

Cons

Takes a little time to get acquainted with the software but once you do it is easy

Review Source

AJ

Anthony J.  
Sales  
Automotive  
Used the software for: 2+ years

### "Dealers Center review"

January 10, 2019

5.0

Pros

The system is a great add on ,very simple and accurate i would recommend this with any computer illiterate person. Desk a deal features for estimating a deal and organizing prospects are very straight forward

Cons

The Cons is that states regulations compromises the full effect of the opportunity dealers center has to offer with certain situations such as form signing for new comers that may not remember where the customers should sign documentation.

Review Source

TE

THAER E.  
PRESIDENT  
Automotive  
Used the software for: 1-2 years

### "DEALER CENTER SOFTWARE"

April 20, 2019

5.0

EXCEPTIONAL CUSTOMER SERVICE , THE CUSTOMERCARE REP IS AN EXCEPTIONAL IN HER JOB EVERY TIME I HAD A QUESTION OR INQUIRE ABOUT THE ADDITIONAL SERVICES THE SOFTWARE HAS SHE WENT ALL THE WAY TO EXPLAIN AND HELP. THANKS.

Pros

ITS A COMPLETE SOFTWARE FOR ANY DEALERSHIP TO CONDUCT FULL OPERATION FROM RETAIL SALES TO SERVICE DEPARTMENT AND FULL ACCOUNTING SYSTEM.

Cons

NOTHING I LOVE THIS SYSTEM . THIS SYSTEM IS A COMPLETE SYSTEM I RECOMMEND EVERY DEALERSHIP TO USE IT .

Review Source

mT

mohammad T.  
general manager  
Automotive  
Used the software for: 2+ years

### "Dealer Center Lenders"

November 7, 2019

5.0

Vanessa is very helpful she helped me sign up with Route One and Flagship and Dealertrack. I really like Dealercenter.

Pros

I like that i can submit finance deals with many different lenders like Westlake.

Cons

Everything is fine the only thing I would say is that it is a little expensive.

Review Source

RG

Reeven G.  
Owner  
Automotive  
Used the software for: 6-12 months

### "Express Auto Inc "

December 9, 2019

4.0

Your products and DMS provides a lot of value for the price point compared to the more expensive platforms. I was paying way too much for Dealerscloud before. \[SENSITIVE CONTENT HIDDEN\] my rep showed me how to navigate through training and answered all my questions completely.

Pros

I love the mobile app and VIN scanner. Super easy for me to add vehicles to inventory

Cons

Nothing comes to mind at this moment right now

Switched from

[DealersCloud](https://www.capterra.com/p/124517/DealersCloud/)

Lacking features

Review Source

AS

Abel S.  
Owner  
Automotive  
Used the software for: 2+ years

### "Quality & Efficiency"

March 13, 2017

5.0

The support staff has always done an exceptional job of answering my calls, even if it's just to tell me he's on another call, and that he'll call me back. He has thorough product knowledge, and goes out of his way to get me answers for something that he's not in charge of. As far as Dealercenter - I have no complaints. The combination of products included in the bundle package makes it extremely user-friendly, and is also cost effective.

Pros

Efficiency: Autocheck, Blue Book, Credit Reports, Financing, etc...

Cons

The amount of windows/tabs that open

Review Source

ZQ

Zyad Q.  
Owner  
Automotive  
Used the software for: 2+ years

### "Best DMS and support staff for all dealers!"

February 19, 2019

5.0

I love the system it has made my dealership operate 110% better than I could ever imagine and it is all due to my rep helping m every step of the way as well as training me on all the new features that come about.

Pros

The ease and customization to you r dealership that it offers.

Cons

Only thing I don't like is the fact you can't use the same username on 2 different computers or it will automatically log you out while working if someone accidentally signs in. That can get frustrating at times

Review Source

dM

douglas M.  
finance manager  
  
Used the software for: 2+ years

### "best dms out there"

February 20, 2018

5.0

Pros

dealercenter makes f&i department so easy... i like to have all that i need with few clicks, dealer center makes me enter less data entry

Cons

dealercenter need to control repair and payroll, is not a lot of things to say negative about delaercenter

Review Source

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