# Page 12 | DealerCenter Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is DealerCenter the right Auto Dealer Accounting solution for you? Explore 1479 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/71935/DealerCenter/reviews --- DealerCenter 4.9 (1479) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 20th, 2026 # Page 12 - Reviews of DealerCenter ## Showing most helpful reviews Showing 276-300 of 1479 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GB Grigory B. Owner Automotive Used the software for: 2+ years ### "Bik's Auto Sales" October 4, 2019 5.0 Rep did an outstanding job providing support training in OAP Pros DealerCenter has unsurpassed customer service. Cons Everything about dealercenter is perfect so far. Review Source GA Gustavo A. General Sales Manager Automotive Used the software for: 2+ years ### "Great customer support " April 26, 2019 5.0 Outstanding Pros CSR is a great customer support and I will always recommend the software to any dealer. Cons Everything to me looks great to be honest Review Source JC Jay C. Owner Aviation & Aerospace Used the software for: 2+ years ### "DealerCenter" October 21, 2018 5.0 I wasn't too happy with the customer service. A lot of lack of knowledge from their reps. Customer support turned things around for me. Pros Dealercenter does a lot more than I thought it did. I learned this from spending one hour with Customer support Cons There should be an additional status for vehicle that keeps the car in inventory but removes it from the web. Review Source RP Ricky P. General Manager Automotive Used the software for: 2+ years ### "exceptional and very professional " July 25, 2018 5.0 The fact that everything is at my fingertips, I can access all my lenders all at once. Pros My favorite part of the system is the ease of use and how organized the system is also the customer service is top notch Cons There really is not anything that I can criticize about this system, it is so easy to use and the customer service is great to deal with Review Source NM Nelson M. sales Automotive Used the software for: 2+ years ### "Wonderful System " December 5, 2017 5.0 One simple location to do all my daily activities. Pros It amazes me how helpful the people are at Dealer Center and that it is a cloud based system. Also that all the information is integrated right on the system for me. Cons They are always updating and tweaking the system so it does not always work perfect but it is a great system to have. Review Source DS Donna S. General Manager Automotive Used the software for: 6-12 months ### "DealerCenter is by far the best CRM our dealer has used and we have used many." July 30, 2018 5.0 It helps us to manage all our dealerships needs all in one place. Simple to use and efficient. Pros Desiree Pinkney is always willing to hear what we need and gets it implemented into the program. She always answers our calls back in a timely manner and helps to assist with any and all questions we may have as a dealership. Cons There is really nothing I am not satisfied with in dealercenter. Anything that becomes an issue is always fixed with a phone call to rep. Review Source ER Ennio R. sales manager Automotive Used the software for: 2+ years ### "CRM REVIEW " January 17, 2019 5.0 Pros Working with our Dealer Center rep has been great. She helped us set up our CRM and get our leads to come into Dealer Center. WE get notifications on our mobile app as well along with emails . Its great to respond to customers promptly using the CRM Cons nothing to dislike . I've used the CRM at other dealerships as well. Review Source MZ Mike Z. Gm Automotive Used the software for: 2+ years ### "DEALERCENTER REP" March 10, 2017 5.0 I would like to thank the support staff for helping me with all of the issues and concerns that i had with dealercenter. She has always gone above and beyond in assisting me. She would always follow up with me to make sure that iam satisfied with any changes that i had made. Great customer service!!! Pros easy to use Cons can't write anything on the buyersguide get overcharged on products.. Review Source CL CHERYL L. general manager Automotive Used the software for: 1-2 years ### "Inver Grove Auto Works" September 13, 2019 4.0 Support (Representative) was great helping me sign up with dms oap crm experian. Pros What did you like most easy to use minus load time Cons What I like least about the software is the DC loading page is always loading I would like to just click on the navigation buttons and get to the page with no wait time Review Source JP Jeremy P. General Manager Automotive Used the software for: Less than 6 months ### "Website cost and functionality" February 14, 2023 5.0 Very friendly and the cost is competitive Pros Easy to use, comprehensive, price and customer service Cons There is so much the program does it takes a bit to learn it all Reason for choosing DealerCenter Primarily cost Review Source BM Bobby M. general manager Automotive Used the software for: 2+ years ### "Best customer service rep!!!" October 25, 2018 5.0 Pros Our rep has always been very responsive and helpful and will connect with the person that can solve my issues if she doesn't know the answers. Cons the glitches in the software sometimes can interrupt the flow of my business, especially embarrassing when customers are in front of me. It can be very frustrating at times Review Source FR FELIX R. F/I Manager Automotive Used the software for: 2+ years ### "Great service" July 31, 2020 5.0 Pros The ease of and flow of the program and all the features that program offers. Cons No cons to say, program works as it should. Review Source PY Ping Y. Manager Automotive Used the software for: 2+ years ### "comfortable and willing to use" October 12, 2017 5.0 save time and efficiency ! Pros The new function for our dealer is CRM, easy to contact customer and reply customer request of vehicle. It's more function than other's CRM which was use before. Cons there is only one missing function is automatically send inventory list to customer email . Hope this features is coming soon! Review Source DC David C. Manager Consumer Services Used the software for: 1-2 years ### "\[SENSITIVE CONTENT\] was very helpful and followed up to ensure that everything was working correctly. " July 28, 2022 5.0 Great experience. Pros The product was very useful. Thank you for your support. Cons There are no cons while using this product. Review Source MO Michael O. General Manager Automotive Used the software for: 6-12 months ### "dealercenter CRM" October 24, 2018 5.0 customer service has been outstanding! I have had CRM's that are much more expensive with a fraction of the support. I have always received answers to my concerns from the initial contact person or a call back from someone who can handle my concern very quickly. Pros grows and adapts with the level of interaction and input you are willing to adopt. We originally used this as a simple lead follow up but have been able to expand it to cover the complete sales process and include service and other post sale follow ups Cons slightly overwhelming at first but the customer support is excellent and the team is willing to spend the time necessary to customize the platform to fit our needs Review Source jM james M. GM Automotive Used the software for: 2+ years ### "great service" October 4, 2019 5.0 My rep helped assist with data links Pros this software system is very easy to use Cons at the moment there isnt anything that i dont like Review Source KR Karen R. Manager Automotive Used the software for: 2+ years ### "Review" October 24, 2019 5.0 Rep. was excellent training me on DMS Pros Dealer Center is very user friendly system Cons At the moment there isnt anything i dont like Review Source OC Orlando C. General Manager Used the software for: 2+ years ### "Provided excellent customer service" June 27, 2018 5.0 Pros Representatives was very helpful in showing me how DealerCenter has changed over time for the better. Gave me good feedback on how to best use the system. Cons When you were with another dealer and using DealerCenter, a lot of the changes you wanted have been implemented since the. They listen to their customers. Review Source SY Sammy Y. Owner Automotive Used the software for: 2+ years ### "Dealer center is great " March 7, 2017 5.0 My rep is extremely helpful and very knowledgeable about the product. I can proactively finance a customer within a couple of minutes, by running credit, entering vehicles and using route one submission. Structuring cash deals is very easy and printing all the contracts they have available. Dealer Center has really helped me be more successful. Pros easy to use Cons some of the user permissions. Review Source SS Sadique S. Owner Used the software for: 2+ years ### "We used DealerCenter for many years, since 2008 & we always received excellent customer service !" March 23, 2018 5.0 Pros What we like most about the software is the ease of use, always upgrading features, the bulk emailing and text messaging. Cons What we like least about the software with the Dot Matrix printing & the LAW contract needed to be printing on a specialty printer, although now they are printable on plain paper. Review Source zB zi B. MANAGER Automotive Used the software for: 1-2 years ### "EXCELLENT CUSTOMER SERVICE!" March 12, 2017 4.0 CUSTOMER SERVICE FROM NORBERT IS BY FAR THE BEST YOU COULD GET. WE ALWAYS GO WHERE HE GOES BECAUSE HE GOES THE EXTRA MILE AND ACTUALLY CARES ABOUT HIS CUSTOMERS. I'VE SEEN HIM DEAL WITH OTHER PEOPLE ALSO AND HE IS BY FAR ONE OF THE BEST REPS ANYONE COULD HAVE. THIS IS WHY HE KEEPS GETTING CALLED BACK BY ALL OF HIS OLD COMPANIES. WE ARE SO PLEASED TO DO BUSINESS WITH HIM. THANKS FOR ALL YOUR SUPPORT. Pros RUNS CREDIT APPS WITH EASE, GET VEHICLE INFO EASY Cons SOMETIMES DIFFICULT TO NAVIGATE THROUGH SOME OF THE PAGES; AND NOT ALL BANKS ARE USING THIS Review Source CK Chris K. Operations Manager Automotive Used the software for: 2+ years ### "very informative" June 14, 2018 5.0 Pros the ability to do everything in one location as opposed to multiple sites all doing the same thing . Cons sorting feature and building reports needs to be more user friendly. I've tried to setup some reports that work fine but I have to constantly make adjustments to get the right report I want to see Review Source gA george A. Owner Automotive Used the software for: 1-2 years ### "Ammoury Auto LLC" July 15, 2020 5.0 Pros I really like the good customer service I receive. My rep \[SENSITIVE CONTENT HIDDEN\] was able to help me with some CRM functions and deal questions. Mobile app is easy to use Cons The new reports from the old reports are a bit difficult getting used to Review Source AJ Abdellah J. Owner Used the software for: 2+ years ### "DealerCenter is very helpful!" July 25, 2018 5.0 Pros What I like the most about DealerCenter is Customer agent has been very patient in helping setup my account and get my up & running. Cons What I like the least about DealerCenter is nothing so far. Everything has been great & easy to use. Looking forward to learning more about the platform. Review Source DR Diego R. Manager Automotive Used the software for: 2+ years ### "Great System " March 29, 2018 5.0 It helps me make more money! Pros What I love the most about this system is my representative, who is great at helping me when I need it and teaches me valuable stuff on the system. Cons I would like if the system had more lenders directly on their system without having to integrate with another system. 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