--- title: "NCR Voyix Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about NCR Voyix Software - reviews, pricing plans, popular comparisons to other Retail Management Systems products and more." source_url: "https://www.capterra.com/p/7227/NCR-Counterpoint/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # NCR Voyix Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) NCR Voyix ## What is NCR Voyix? NCR Counterpoint is a comprehensive retail management system that helps businesses connect with customers and sell from anywhere. The system provides a wide range of features including mobile point of sale capabilities, email marketing, inventory management, and real-time alerts. NCR Counterpoint also offers fully integrated hardware and customization options to help specialty retailers grow their business. ## What is NCR Voyix used for? [Point of Sale](https://www.capterra.com/point-of-sale-software/)[Inventory Management](https://www.capterra.com/inventory-management-software/)[Retail Management Systems](https://www.capterra.com/retail-management-systems-software/) Top alternative Featured Overall rating Based on 91 user reviews Reviews sentiment Positive 64% Neutral 14% Negative 22% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### NCR Voyix 3.5 (91) VS. [3.8 (733)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting Price Contact vendor Starting Price $349 Flat Rate, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.6 (90) Ease Of Use 3.8 (3,019) Value For Money 3.3 (33) Value For Money 3.6 (2,254) Customer Service 3.5 (69) Customer Service 3.6 (1,957) ## NCR Voyix alternatives [4.1 (555)](https://www.capterra.com/p/136301/Toast-POS/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [4.2 (1,340)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [4.8 (188)](https://www.capterra.com/p/76636/RetailEdge/reviews/) Starting price $495.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) [4.6 (3,045)](https://www.capterra.com/p/275802/Square-Point-of-Sale/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/275802/Square-Point-of-Sale/) [View all alternatives](https://www.capterra.com/p/7227/NCR-Counterpoint/alternatives/) ## FAQs about NCR Voyix Overview ### What problems does NCR Voyix solve? NCR Voyix solves fragmented retail inventory and point-of-sale workflows by linking item setup, purchasing, receiving, stock counts, sales, and reorder decisions in one system. Retail owners, store managers, buyers, and cashiers benefit from faster item lookup, visibility into stock across locations and online stores, simpler checkout, and financial tracking of margins and inventory loss. Answer based on 34 reviews Overview ### Which roles and teams benefit most from NCR Voyix? NCR Voyix is most used by business owners, executives, and operations managers overseeing retail or service locations. Sales associates and store managers use it to process transactions and support customers, while IT, systems, and technical teams manage system configuration, troubleshoot issues, and maintain day-to-day technology operations. Answer based on 48 reviews Overview ### What company size and specific industries is NCR Voyix built for? NCR Voyix is designed for small to midsize businesses in the retail industry that need point-of-sale software with custom reports, ticketing, and related retail operations features. Features and Usability ### What are the key features of NCR Voyix? NCR Voyix includes core retail POS and inventory management features, with item management, stock tracking, inventory optimization, purchase receiving, and pricing management. Its checkout tools support payment processing and electronic payments, while sales reports, loyalty programs, email marketing, and mobile access help retailers manage customers and daily store operations. Answer based on 34 reviews Limitations ### Does NCR Voyix have bugs or performance issues? NCR Voyix supports daily retail operations, but some users report freezing, slow performance, crashes, and connection problems. Performance can depend on hardware, network conditions, database setup, and reseller implementation quality. Teams with capable internal IT or responsive support partners often resolve issues, while others describe lengthy fixes for recurring problems. Answer based on 34 reviews Getting Started and Support ### What training and onboarding options does NCR Voyix offer? NCR Voyix provides in person training, webinars, documentation, and videos to help teams get started. In person training supports direct instruction, webinars offer live online guidance, documentation gives written reference material, and videos provide visual walkthroughs for self-paced learning and review. Answer based on 7 reviews Getting Started and Support ### What customer support options does NCR Voyix offer, and how do users rate the experience? NCR Voyix offers email/help desk, a knowledge base, phone support, 24/7 live representatives, and chat. Users report responsive, knowledgeable assistance and effective implementation help, but experiences vary: some cite delayed resolutions, conflicting guidance, limited documentation, and costly support or reseller dependence. Answer based on 30 reviews Features and Usability ### How well does NCR Voyix handle inventory management? NCR Voyix gives retailers practical inventory visibility, item maintenance, purchasing, receiving, and reorder support. Small stores and multi-location businesses value stock lookups, sales history, barcode workflows, and website inventory connections. Some users report confusing search screens, gaps in specialized workflows, or setup challenges that require experienced reseller support. Answer based on 34 reviews Features and Usability ### What features does NCR Voyix offer for retail businesses? NCR Voyix combines point of sale, inventory, customer management, employee access, reporting, purchasing, and back-office tools for retail businesses. Many small retailers value checkout, item lookup, discounts, and configurable functions. However, some teams find certain features limited, underdeveloped, difficult to configure, or dependent on add-ons and reseller guidance. Answer based on 20 reviews ## Features AI summary Based on 617 Retail Management Systems reviews According to Capterra reviewers, these are the features buyers prioritize most when evaluating retail management systems: - **Credit Card Processing** (**78%** of reviewers rated this feature as critical) - **Inventory Control** (**59%**) - **Real-Time Data** (**62%**) NCR Voyix focuses on other capabilities that reviewers also consider important, including **Payment Processing** (**57%**). This feature helps businesses handle transactions efficiently at the point of sale, giving teams a reliable way to manage customer payments and keep daily operations moving smoothly. Payment Processing 3.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Sales Reports 3.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Reports specific to sales analysis for trends and strategies Point of Sale (POS) 2.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Accept and process customer payments for products or services using hardware and software Retail Inventory Management 2.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process Inventory Management 3.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Sales Order Management 1.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important An order generated by a seller to a customer, containing details about products or services NCR Voyix 21 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Electronic Payments: Electronically collect payments for goods or services - Email Marketing: Create and send email blasts/campaigns - For Retail: For Retail Stores - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Optimization: Maintain and control the stock level of inventory - Item Management: Collect, organize, and track inventory/product data including item numbers, descriptions, etc. - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Product Identification: Ability to link barcodes or serial numbers with specific items for identification - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Retail POS: For retailers - Sales Order Management: An order generated by a seller to a customer, containing details about products or services - Sales Reports: Reports specific to sales analysis for trends and strategies - Stock Management: Manage the buying, selling, and holding of stocks --- Get Advice We can help you find the software with the features you need. Features 3.6 (85) 3.6 Based on 85 reviews ## Pricing Value for money 3.3 (33) ### Starting price Free trial not available Value for money 3.3 (33) 3.3 Based on 33 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.5 (69) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.5 (69) 3.5 Based on 69 reviews ## User reviews Overall rating 3.5 Based on 91 reviews Filter by rating Counts reflect reviews available in this feed. 5(21) 4(35) 3(10) 2(11) 1(14) Mentioned topic Recent reviews first, then most helpful RE Reviewer Corporate Salesperson Used the software for: 1-3 years ### "A Review On NCR Counterpoint" 4.0 April 22, 2016 We have been using NCR Counterpoint at our computer retail store for years now, and despite some of the flaws, it has been an invaluable tool for our daily operations. It's not too complicated to learn how to use this, if you devote some time to learn the different features & procedures necessary for functionality. It is mostly reliable and stable, barring a few instances where it can seem unstable or glitchy. Didn't have a chance to use customer service, so I can't really comment on that. Our internal IT takes care of all the issues, and they seem to be able to be resolved fine, so I can only give 3 stars. Pros NCR Counterpoint is able to keep track of past retail sales tickets and invoices, as well as allowing to reprint past receipts/invoices through various search filters. NCR Counterpoint also allows us do a quick refund after return on the customer's same card swiped, as long as it is on the same day. NCR Counterpoint has a way to quickly view the available inventory stock for a particular item across all of our registered store locations. Cons Sometimes NCR Counterpoint will crash when minimized or hidden, and you would immediately lose the ticket that you are working on, making it unable to be recovered at all. NCR Counterpoint also closes the Ticket Query/Entry window automatically after making and order or quote, it would be better if it stayed open so you can quickly jump to the next ticket without having to retype your password all the time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "It has been a road" 4.5 Overall Rating 4.5 4.5 Ease of Use 3.5 3.5 Features 5.0 5.0 Customer Service 4.5 4.5 Likelihood to Recommend 10/10 March 25, 2016 Pros I purchased Counterpoint software in 2000. In 2006 I upgraded to SQL Counterpoint. I have a small Christmas store so keeping up with inventory is very important to me. I think it was in 2006 I open my web page with counterpoint called CPOline because the website and pos were interfaced so if I was out of stock in the store, I was out of stock on the web site. In August 2015 I started looking into the new website with counterpoint called NRO because it is mobile friendly were CPOline is not. Along with that I was looking at the new CC machine because of the chip cards. It was very costly to change CC machines with Counterpoint. So I started shopping around for a different POS system. I downloaded a demo, I was shown other demos online and you know what happened? I discovered that I had the best POS on the market. I already knew how to use it (didn't have to relearn a new POS system) and they are very expensive (mine was already paid for) I looked until February 2016. That is when the light went off and I started working on getting my new website up and going. And I went to Heartland Credit Card Company and have a machine out side of my POS so I can take the new chip credit cards. But I am using Secure Pay through Counterpoint for my website. Cons The thing that I like least about this is...it is hard for me to do updates myself. I like to be able to do all the things I need to do and this software is not real friendly that way. It is a big software and does lots of good things. Has tons of reports. I just found a new one the other days after working on it for 15 years. The other thing is you need to have a good partner that knows this software. I have had two real bad ones but I think I have finally found a good set of partners. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Managing Director Used the software for: 3-5 years ### "Stay away from NCR Counterpoint" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 November 4, 2025 very poor. if i can give a negative rating i would. Technical support is non existent and new versions are full of bugs Pros Powerful POS software. Very configurable and can manage all aspects of our business if the technical team new what they were doing Cons New versions are full of bugs and there is no technical support. NCR does not seem to be investing is this software package anymore Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer ### "" 5.0 June 16, 2011 We are a retail pet supply store on the island of Maui (Hawaii), in business for 38 years. As our business grew and our database included 10,000 SKUs, the program we had been using became increasingly slow and problematic, actually causing many errors that tech support could not figure out. Our supplier (and tech support) were based in San Diego, a three hour time difference, another problem in itself. It became obvious that we need to research other companies and other POS systems. We decided that the time had arrived to shop within our own state, and were fortunate to meet with Francis of Computant in Honolulu - different island, but same time zone- important for "across the sea" support. Our first impression of the Counterpoint POS system was "VERY EXPENSIVE"! However, after spending time with Francis and his team and watching them demonstrate the features, we could see the incredible speed and flexibility, which were money-saving features to offset the initial cost. We were sold! Francis, being the congenial, persuasive gentleman that he is, soon had us upgraded to all new equipment, including the Radiant Touchscreen registers. His installation team of three highly competent individuals flew to Maui on the day we went "live" for the installation and training. It turned out to be one of our busiest days of the year, which made it very hectic, and somewhat stressful, but his team was truly fantastic! We were up and running smoothly on day 1. Our sales contract included a number of hours of tech support included, and we were taken care of immediately with any and every bump in the road. They continue to have superior customer support, at any time of the day. Having been in business for 38 years, the complexities of inventory control only seem to increase, particularly when we are across the ocean from our suppliers (7- 20 days lead times). Customer buying trends change faster than ever as new products enter the market continuously, and customer relations became ever more important to cultivate. Counterpoint makes these much more manageable. Purchase orders and receiving are simplified. Our sales staff love the ease of touchscreen cash registers (originally intimidating). The program seemed very complex, originally. After the initial learning curve one begins to better understand the "flow", and today I am amazed at the fact that we continuously find new ways to use the software to our advantage. We are able to modify the touchscreen buttons from the back office at any time, adding or deleting buttons as needed. If time and information are money, this program is the way to go! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Firearms Sales Associate Used the software for: Less than 1 year ### "Great Software For Point of Sale" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 January 4, 2021 Counterpoint made our inventory and POS terminals simpler and more efficient. Pros Counterpoint has been great for our point of sale and inventory system. Simple ways to do most everything and extremely easy to get people up and trained on the system. Cons Any regulation related tracking is very poorly put together. Routinely updates are pushed that force us to have violations with the ATF and it rarely gets fixed. They promise to build it compliant but have yet to deliver anything that doesn't cause more headache then its worth. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RJ Royce J. Technology and Process Manager Used the software for: 3-5 years ### "CounterPoint works if you require complex inventory management for larger businesses" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 September 26, 2024 The complexity of CounterPoint almost requires an onsite power-user to serve as support for staff. As that individual, I often found myself providing tech support to other users. Pros CounterPoint offers robust retail and inventory management, with a heavy emphasis on the financial aspects of purchasing, receiving, selling, and accounting for loss of inventory. Cons It was too extensive. CounterPoint would function well in larger operations where many users manage the same system. It's built for multiple location, multiple department businesses, with a tiered level of system users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: 3-5 years ### "DO NOT USE" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 March 8, 2024 The worst experience I have had in almost 20 years of running my store. Pros When it worked and we had support it was fine, we have been on paper receipt books for 2.5 years after giving them $7,500, they only wanted more money and more money to get us up and running again, at some point you have to realize you have been conned. Cons Unethical company, does not care about its customers Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: 3-5 years ### "Support" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 November 18, 2021 Be prepared NCR will not help. NCR will only advise to see a dealer. Pros Very robust software, can allow you to do many tasks. Reports, manage accounts, personal credentials. ect. customizable. Cons Customization: support needed with every aspect of the custom fields. Not once, all the time and its not cheep. We have used this product for over 12 years and have so much money infested in the customization that its very difficult to part with. We have had FOUR different dealers try and support Counterpoint that requires more funds just to keep operating. If I could choose I would consider different software Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Marketing Assistant Used the software for: 1-3 years ### "Review of NCR Counterpoint" 4.0 April 29, 2016 My company uses Counterpoint for computer hardware and software retailing. We've been working with Counterpoint for many years now and I have to say it gets the job done and has met our needs. Pros It does what we need to do, it's easy to add different items into inventory and we have it linked to our website so that customers can see how much we have in stock too based off of our inventory count. It's very easy to work with. Cons It's slow at time and can glitch out at points, often we're able to fix these issues ourselves. I feel like there is a lot going on in Counterpoint, but then again our company doesn't use every single feature offered. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Sales Used the software for: 1-3 years ### "Counterpoint" 4.0 April 28, 2016 Overall I think this software is very good but it has its flaws like anything else. I'd recommend it to others though. Many times it does some funky things like freezing or didn't connect to servers but that is not too commen anymore. Pros Usually very easy to navigate Simple Easy Cons Freezes sometimes Feels outdated Lags a lot Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/7227/NCR-Counterpoint/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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