--- title: "NCR Voyix Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about NCR Voyix Software - reviews, pricing plans, popular comparisons to other Retail Management Systems products and more." source_url: "https://www.capterra.com/p/7227/NCR-Counterpoint/" page_type: "product" language: "en" --- # NCR Voyix Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) NCR Voyix ## What is NCR Voyix? NCR Counterpoint is a comprehensive retail management system that helps businesses connect with customers and sell from anywhere. The system provides a wide range of features including mobile point of sale capabilities, email marketing, inventory management, and real-time alerts. NCR Counterpoint also offers fully integrated hardware and customization options to help specialty retailers grow their business. ## What is NCR Voyix used for? [Point of Sale](https://www.capterra.com/point-of-sale-software/)[Inventory Management](https://www.capterra.com/inventory-management-software/)[Retail Management Systems](https://www.capterra.com/retail-management-systems-software/) Top alternative Featured Overall rating Based on 91 user reviews Reviews sentiment Positive 64% Neutral 14% Negative 22% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## NCR Voyix Overview Updated August 2026 AI summary NCR Voyix provides businesses of all sizes with a retail management system that integrates point of sale, inventory management, and email marketing tools. It is designed to support retail operations across various store types, offering features like retail inventory control, sales reporting, order management, and loyalty program options. NCR Voyix is accessible via cloud and multiple device platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### NCR Voyix 3.5 (91) VS. [3.8 (728)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting Price Contact vendor Starting Price $349 Flat Rate, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.6 (90) Ease Of Use 3.8 (3,010) Value For Money 3.3 (33) Value For Money 3.6 (2,246) Customer Service 3.5 (69) Customer Service 3.6 (1,950) ## NCR Voyix alternatives [4.6 (389)](https://www.capterra.com/p/180087/Boulevard/reviews/) Starting price $159.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.1 (554)](https://www.capterra.com/p/136301/Toast-POS/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [4.2 (1,331)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [4.8 (188)](https://www.capterra.com/p/76636/RetailEdge/reviews/) Starting price $495.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/7227/NCR-Counterpoint/alternatives/) ## FAQs about NCR Voyix Overview ### What problems does NCR Voyix solve? NCR Voyix solves slow checkout, disconnected retail workflows, and time-consuming inventory and order management by combining POS, inventory, purchasing, reporting, and e-commerce updates in one system. Retail stores, wholesalers, trainers, and back-office staff benefit from faster onboarding, simpler daily sales tasks, easier stock lookups, and quicker end-of-day processing. Answer based on 29 reviews Overview ### Which roles and teams benefit most from NCR Voyix? NCR Voyix is most used by business owners, executives, store managers, and sales teams that need reliable point-of-sale, inventory, and daily operations support. Owners and C-suite leaders use it to oversee performance, while managers and sales associates depend on it for transactions, stock control, and smoother in-store customer service. Answer based on 48 reviews Overview ### What company size and specific industries is NCR Voyix built for? NCR Voyix is designed for specialty retailers, including small, mid-sized, and larger businesses in apparel, lawn and garden, sporting goods, wine and liquor, and similar retail sectors. Features and Usability ### What are the key features of NCR Voyix? NCR Voyix includes core retail features like point of sale, inventory management, order management, and payment processing. Differentiating capabilities include loyalty programs, email marketing, mobile access, and sales reports. Reviewers most often highlight inventory tracking, easy item lookup and pricing changes, card processing, and a user-friendly interface for daily store operations. Answer based on 34 reviews Limitations ### Does NCR Voyix have bugs or performance issues? NCR Voyix shows mixed reliability, with some retailers finding it stable while others run into slowdowns, freezing, and crashes. Performance concerns often appear during peak usage, old ticket searches, or complex setups, and resolution can depend heavily on internal IT resources, reseller support, network quality, and the specific modules a business uses. Answer based on 34 reviews Getting Started and Support ### What training and onboarding options does NCR Voyix offer? NCR Voyix provides in person training, webinars, documentation, and videos to help teams get started. In person training supports direct instruction, webinars offer live guided sessions, documentation serves as written reference material, and videos provide on-demand walkthroughs for review. Answer based on 7 reviews Getting Started and Support ### What customer support options does NCR Voyix offer, and how do users rate the experience? NCR Voyix offers email/help desk, a knowledge base, phone support, 24/7 live representatives, and chat. User experience with support is mixed: some describe responsive, knowledgeable help and timely answers, while others report costly assistance, inconsistent guidance, weak documentation, slow follow-up, and unresolved issues through resellers. Answer based on 30 reviews Features and Usability ### How well does NCR Voyix handle inventory management? NCR Voyix handles retail inventory management well for many stores, especially teams that need stock visibility and reordering tools. Users often highlight item lookup, purchase orders, receiving, multi-location inventory checks, and website stock syncing, though some businesses report confusing search screens, setup effort, or gaps for specialized inventory workflows. Answer based on 34 reviews Features and Usability ### What features does NCR Voyix offer for retail operations? NCR Voyix offers a broad retail feature set that covers point of sale, inventory, reporting, customer tracking, employee logins, receiving, and ecommerce connections. Small retailers and specialty shops often like the range of back-office tools, but some teams find certain functions limited, unevenly developed, or harder to learn without clear documentation. Answer based on 20 reviews ## Features AI summary Based on 617 Retail Management Systems reviews According to Capterra reviewers, these are the features buyers prioritize most when evaluating retail management systems: - **Credit Card Processing** (**78%** of reviewers rated this feature as critical) - **Inventory Control** (**59%**) - **Real-Time Data** (**62%**) NCR Voyix focuses on other capabilities that reviewers also consider important, including **Payment Processing** (**57%**). This feature helps businesses handle transactions efficiently at the point of sale, giving teams a reliable way to manage customer payments and keep daily operations moving smoothly. Payment Processing 3.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Sales Reports 3.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Reports specific to sales analysis for trends and strategies Point of Sale (POS) 2.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Accept and process customer payments for products or services using hardware and software Retail Inventory Management 2.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process Inventory Management 3.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Sales Order Management 1.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important An order generated by a seller to a customer, containing details about products or services NCR Voyix 21 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Electronic Payments: Electronically collect payments for goods or services - Email Marketing: Create and send email blasts/campaigns - For Retail: For Retail Stores - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Optimization: Maintain and control the stock level of inventory - Item Management: Collect, organize, and track inventory/product data including item numbers, descriptions, etc. - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Product Identification: Ability to link barcodes or serial numbers with specific items for identification - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Retail POS: For retailers - Sales Order Management: An order generated by a seller to a customer, containing details about products or services - Sales Reports: Reports specific to sales analysis for trends and strategies - Stock Management: Manage the buying, selling, and holding of stocks --- Get Advice We can help you find the software with the features you need. Features 3.6 (85) 3.6 Based on 85 reviews ## Pricing Value for money 3.3 (33) ### Starting price Free trial not available Value for money 3.3 (33) 3.3 Based on 33 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.5 (69) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.5 (69) 3.5 Based on 69 reviews ## User reviews Overall rating 3.5 Based on 91 reviews Filter by rating 5(21) 4(35) 3(10) 2(11) 1(14) Mentioned topic Sorted by most recent MR Marc R. Managing Director Consumer Goods ### "Stay away from NCR Counterpoint" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 30, 2025 very poor. if i can give a negative rating i would. Technical support is non existent and new versions are full of bugs Pros Powerful POS software. Very configurable and can manage all aspects of our business if the technical team new what they were doing Cons New versions are full of bugs and there is no technical support. NCR does not seem to be investing is this software package anymore Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RJ Royce J. Technology and Process Manager Museums and Institutions ### "CounterPoint works if you require complex inventory management for larger businesses" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 September 24, 2024 The complexity of CounterPoint almost requires an onsite power-user to serve as support for staff. As that individual, I often found myself providing tech support to other users. Pros CounterPoint offers robust retail and inventory management, with a heavy emphasis on the financial aspects of purchasing, receiving, selling, and accounting for loss of inventory. Cons It was too extensive. CounterPoint would function well in larger operations where many users manage the same system. It's built for multiple location, multiple department businesses, with a tiered level of system users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ZM Zoe M. CEO Sporting Goods ### "DO NOT USE" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 7, 2024 The worst experience I have had in almost 20 years of running my store. Pros When it worked and we had support it was fine, we have been on paper receipt books for 2.5 years after giving them $7,500, they only wanted more money and more money to get us up and running again, at some point you have to realize you have been conned. Cons Unethical company, does not care about its customers Reasons for choosing NCR Voyix Because I am too trusting and ignorant. I thought they would take care of us after using their product since 2005 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JH Joey H. CEO Retail ### "Support" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 November 16, 2021 Be prepared NCR will not help. NCR will only advise to see a dealer. Pros Very robust software, can allow you to do many tasks. Reports, manage accounts, personal credentials. ect. customizable. Cons Customization: support needed with every aspect of the custom fields. Not once, all the time and its not cheep. We have used this product for over 12 years and have so much money infested in the customization that its very difficult to part with. We have had FOUR different dealers try and support Counterpoint that requires more funds just to keep operating. If I could choose I would consider different software Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Firearms Sales Associate Sporting Goods ### "Great Software For Point of Sale" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 December 31, 2020 Counterpoint made our inventory and POS terminals simpler and more efficient. Pros Counterpoint has been great for our point of sale and inventory system. Simple ways to do most everything and extremely easy to get people up and trained on the system. Cons Any regulation related tracking is very poorly put together. Routinely updates are pushed that force us to have violations with the ATF and it rarely gets fixed. They promise to build it compliant but have yet to deliver anything that doesn't cause more headache then its worth. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM MARK M. HARDSCAPE MANAGER Wholesale ### "WRONG SYSTEM FOR OUR BUSINESS" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 May 9, 2019 NONE Pros THE POS FRONT END OF SYSTEM IS OK NOT MUCH Cons WE ARE A WHOLE SALE RETAIL GARDEN CENTER . THIS SYSTEM NOT DESIGNED TO MANAGE ACCOUNTS AT ALL ,YOU HAVE TO CLICK AROUND ALL OVER TO FIND DIFFERENT INFO THAT SHOULD BE ACCESSIBLE FROM SAME SCENE , DIFFICULT TO ADJUST INVENTORY, OR CHANGE COST , I'VE BEEN IN THIS BUSINESS FOR 30 YEARS AND USED VARIES OTHER POS/CMS SYSTEM THIS IS THE WORSE !!!! AND MOST EXSPENSIVE POS(PIECE OF SHIT ) I'VE EVER USED ,WHOEVER WROTE THIS PROGRAM KNOWS NOTHING ABOUT HOW A BUSINESS LIKES THIS WORKS OPERATES , IT'S FOR RESTAURANT,OR CLOTHINGS STORES (MAYBE) BUT NOT FOR OUR BUSINESS OR ANY OTHER LIKE IT. THE COMPANY THAT SOLD IT TO THE OWNWERS DID NO RESEARCH OR ASK ANY QUESTIONS ABOUT OUR NEEDS . THEY JUST STUCK A SQUARE PEG IN A ROUND HOLE AND ASKED 60K. I WOULDN'T RECCOMMEND IT Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LA Lawrence A. Business Center Manager Retail ### "One of the Most Functional POS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 29, 2019 Pros NCR Counterpoint is an amazing product, i can customize anything on this tool. Reports could be done smoothly and quickly. Cons There is nothing to dislike about this product, it was a great experience for me. I highly recommend it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TS Tim S. CEO & Owner Computer Software ### "" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 8, 2018 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MB Michael B. VP Retail ### "a very scalable and configurable solution." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 1, 2018 Pros Report filters are all customizable and written using the industry standard "crystal reports" report writer so any report can be changed. All forms are customizable as well. Cons Can't take manufacture's coupons in a grocery environment. Gateway fees for merchant card processing can be pricey for businesses that are high volume like grocery stores. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SA Sonam A. Software Engineer Retail ### "Customer is God" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 July 31, 2018 Pros This pos is designed to keep in mind the customers so it is very easy to use and operate and also provide good customer support Cons Need to enhance more features. Need to work on processing time so that processing would take less time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/7227/NCR-Counterpoint/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Square Point of Sale vs NCR Voyix](https://www.capterra.com/compare/7227-275802/NCR-Counterpoint-vs-Square-Point-of-Sale) [Toast POS vs NCR Voyix](https://www.capterra.com/compare/7227-136301/NCR-Counterpoint-vs-Toast-POS)