# NCR Voyix Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is NCR Voyix the right Retail Management Systems solution for you? Explore 91 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/7227/NCR-Counterpoint/reviews --- NCR Voyix 3.5 (91) [View alternatives](https://www.capterra.com/p/7227/NCR-Counterpoint/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of NCR Voyix Ease of use 3.6 Customer Service 3.5 ## Pros and Cons in Reviews RJ Royce J Technology and Process ManagerMuseums and Institutions, 11 - 50 employeesUsed the software for: More than 2 years. “CounterPoint offers robust retail and inventory management, with a heavy emphasis on the financial aspects of purchasing, receiving, selling, and accounting for loss of inventory.“ September 24, 2024 MR Marc R Managing DirectorConsumer Goods, 11 - 50 employeesUsed the software for: More than 2 years. “New versions are full of bugs and there is no technical support.“ October 30, 2025 Ben S Firearms Sales AssociateSporting Goods, 51 - 200 employeesUsed the software for: 6-12 months. “Counterpoint made our inventory and POS terminals simpler and more efficient.“ December 31, 2020 JH Joey H CEORetail, 11 - 50 employeesUsed the software for: More than 2 years. “We have used this product for over 12 years and have so much money infested in the customization that its very difficult to part with.“ November 16, 2021 Ben S Firearms Sales AssociateSporting Goods, 51 - 200 employeesUsed the software for: 6-12 months. “Counterpoint has been great for our point of sale and inventory system.“ December 31, 2020 ## Showing most helpful reviews Showing 1-25 of 91 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LC Lars C. Corporate Salesperson Retail Used the software for: 1-2 years ### "A Review On NCR Counterpoint" April 21, 2016 4.0 We have been using NCR Counterpoint at our computer retail store for years now, and despite some of the flaws, it has been an invaluable tool for our daily operations. It's not too complicated to learn how to use this, if you devote some time to learn the different features & procedures necessary for functionality. It is mostly reliable and stable, barring a few instances where it can seem unstable or glitchy. Didn't have a chance to use customer service, so I can't really comment on that. Our internal IT takes care of all the issues, and they seem to be able to be resolved fine, so I can only give 3 stars. Pros NCR Counterpoint is able to keep track of past retail sales tickets and invoices, as well as allowing to reprint past receipts/invoices through various search filters. NCR Counterpoint also allows us do a quick refund after return on the customer's same card swiped, as long as it is on the same day. NCR Counterpoint has a way to quickly view the available inventory stock for a particular item across all of our registered store locations. Cons Sometimes NCR Counterpoint will crash when minimized or hidden, and you would immediately lose the ticket that you are working on, making it unable to be recovered at all. NCR Counterpoint also closes the Ticket Query/Entry window automatically after making and order or quote, it would be better if it stayed open so you can quickly jump to the next ticket without having to retype your password all the time. Review Source DS Deanna S. Owner Retail Used the software for: 2+ years ### "It has been a road" March 24, 2016 4.5 Pros I purchased Counterpoint software in 2000. In 2006 I upgraded to SQL Counterpoint. I have a small Christmas store so keeping up with inventory is very important to me. I think it was in 2006 I open my web page with counterpoint called CPOline because the website and pos were interfaced so if I was out of stock in the store, I was out of stock on the web site. In August 2015 I started looking into the new website with counterpoint called NRO because it is mobile friendly were CPOline is not. Along with that I was looking at the new CC machine because of the chip cards. It was very costly to change CC machines with Counterpoint. So I started shopping around for a different POS system. I downloaded a demo, I was shown other demos online and you know what happened? I discovered that I had the best POS on the market. I already knew how to use it (didn't have to relearn a new POS system) and they are very expensive (mine was already paid for) I looked until February 2016. That is when the light went off and I started working on getting my new website up and going. And I went to Heartland Credit Card Company and have a machine out side of my POS so I can take the new chip credit cards. But I am using Secure Pay through Counterpoint for my website. Cons The thing that I like least about this is...it is hard for me to do updates myself. I like to be able to do all the things I need to do and this software is not real friendly that way. It is a big software and does lots of good things. Has tons of reports. I just found a new one the other days after working on it for 15 years. The other thing is you need to have a good partner that knows this software. I have had two real bad ones but I think I have finally found a good set of partners. Review Source MR Marc R. Managing Director Consumer Goods Used the software for: 2+ years ### "Stay away from NCR Counterpoint" October 30, 2025 1.0 very poor. if i can give a negative rating i would. Technical support is non existent and new versions are full of bugs Pros Powerful POS software. Very configurable and can manage all aspects of our business if the technical team new what they were doing Cons New versions are full of bugs and there is no technical support. NCR does not seem to be investing is this software package anymore Review Source JG John G. Used the software for: ### "" June 14, 2011 5.0 We are a retail pet supply store on the island of Maui (Hawaii), in business for 38 years. As our business grew and our database included 10,000 SKUs, the program we had been using became increasingly slow and problematic, actually causing many errors that tech support could not figure out. Our supplier (and tech support) were based in San Diego, a three hour time difference, another problem in itself. It became obvious that we need to research other companies and other POS systems. We decided that the time had arrived to shop within our own state, and were fortunate to meet with Francis of Computant in Honolulu - different island, but same time zone- important for "across the sea" support. Our first impression of the Counterpoint POS system was "VERY EXPENSIVE"! However, after spending time with Francis and his team and watching them demonstrate the features, we could see the incredible speed and flexibility, which were money-saving features to offset the initial cost. We were sold! Francis, being the congenial, persuasive gentleman that he is, soon had us upgraded to all new equipment, including the Radiant Touchscreen registers. His installation team of three highly competent individuals flew to Maui on the day we went "live" for the installation and training. It turned out to be one of our busiest days of the year, which made it very hectic, and somewhat stressful, but his team was truly fantastic! We were up and running smoothly on day 1. Our sales contract included a number of hours of tech support included, and we were taken care of immediately with any and every bump in the road. They continue to have superior customer support, at any time of the day. Having been in business for 38 years, the complexities of inventory control only seem to increase, particularly when we are across the ocean from our suppliers (7- 20 days lead times). Customer buying trends change faster than ever as new products enter the market continuously, and customer relations became ever more important to cultivate. Counterpoint makes these much more manageable. Purchase orders and receiving are simplified. Our sales staff love the ease of touchscreen cash registers (originally intimidating). The program seemed very complex, originally. After the initial learning curve one begins to better understand the "flow", and today I am amazed at the fact that we continuously find new ways to use the software to our advantage. We are able to modify the touchscreen buttons from the back office at any time, adding or deleting buttons as needed. If time and information are money, this program is the way to go! Review Source VR Verified Reviewer Firearms Sales Associate Sporting Goods Used the software for: 6-12 months ### "Great Software For Point of Sale" December 31, 2020 4.0 Counterpoint made our inventory and POS terminals simpler and more efficient. Pros Counterpoint has been great for our point of sale and inventory system. Simple ways to do most everything and extremely easy to get people up and trained on the system. Cons Any regulation related tracking is very poorly put together. Routinely updates are pushed that force us to have violations with the ATF and it rarely gets fixed. They promise to build it compliant but have yet to deliver anything that doesn't cause more headache then its worth. Review Source RJ Royce J. Technology and Process Manager Museums and Institutions Used the software for: 2+ years ### "CounterPoint works if you require complex inventory management for larger businesses" September 24, 2024 2.0 The complexity of CounterPoint almost requires an onsite power-user to serve as support for staff. As that individual, I often found myself providing tech support to other users. Pros CounterPoint offers robust retail and inventory management, with a heavy emphasis on the financial aspects of purchasing, receiving, selling, and accounting for loss of inventory. Cons It was too extensive. CounterPoint would function well in larger operations where many users manage the same system. It's built for multiple location, multiple department businesses, with a tiered level of system users. Review Source ZM Zoe M. CEO Sporting Goods Used the software for: 2+ years ### "DO NOT USE" March 7, 2024 1.0 The worst experience I have had in almost 20 years of running my store. Pros When it worked and we had support it was fine, we have been on paper receipt books for 2.5 years after giving them $7,500, they only wanted more money and more money to get us up and running again, at some point you have to realize you have been conned. Cons Unethical company, does not care about its customers Reason for choosing NCR Voyix Because I am too trusting and ignorant. I thought they would take care of us after using their product since 2005 Review Source JH Joey H. CEO Retail Used the software for: 2+ years ### "Support" November 16, 2021 3.0 Be prepared NCR will not help. NCR will only advise to see a dealer. Pros Very robust software, can allow you to do many tasks. Reports, manage accounts, personal credentials. ect. customizable. Cons Customization: support needed with every aspect of the custom fields. Not once, all the time and its not cheep. We have used this product for over 12 years and have so much money infested in the customization that its very difficult to part with. We have had FOUR different dealers try and support Counterpoint that requires more funds just to keep operating. If I could choose I would consider different software Review Source VR Verified Reviewer Marketing Assistant Retail Used the software for: 1-2 years ### "Review of NCR Counterpoint" April 28, 2016 4.0 My company uses Counterpoint for computer hardware and software retailing. We've been working with Counterpoint for many years now and I have to say it gets the job done and has met our needs. Pros It does what we need to do, it's easy to add different items into inventory and we have it linked to our website so that customers can see how much we have in stock too based off of our inventory count. It's very easy to work with. Cons It's slow at time and can glitch out at points, often we're able to fix these issues ourselves. I feel like there is a lot going on in Counterpoint, but then again our company doesn't use every single feature offered. Review Source VR Verified Reviewer Sales Consumer Electronics Used the software for: 1-2 years ### "Counterpoint" April 27, 2016 4.0 Overall I think this software is very good but it has its flaws like anything else. I'd recommend it to others though. Many times it does some funky things like freezing or didn't connect to servers but that is not too commen anymore. Pros Usually very easy to navigate Simple Easy Cons Freezes sometimes Feels outdated Lags a lot Review Source EC Erik C. Used the software for: ### "" June 17, 2011 4.5 Overall, we're very happy with our purchase. From an point-of-sale perspective, it's very friendly. The back-office portion has some minor frustrations but has shown steady improvement. The important thing is that it met our requirements at a price point we could manage. Our integrator (Rapid Domains) has done excellent work at reasonable rates. We do have one significant area of concern - like most software vendors, Radiant would like to increase their recurring revenue streams. In many areas where they provide additional services, this is appropriate. An example would be e-mail marketing. However, when they want to charge a monthly fee to have our system mine our data and send us e-mail alerts - I'm referring specifically to their Point of Sale Real-Time Alerts - we feel that's taking advantage of our somewhat locked-in relationship with them. It's not an end-of-the-world issue with us, but it raises suspicions that Radiant may heading towards more revenue-minded treatment of its customers than we've seen with other vendors. For this reason, while CounterPoint SQL does handle our needs well, we can only give a cautious recommendation of the product and Radiant Systems. Review Source RR Ronetta R. Used the software for: ### "" October 23, 2013 2.5 We are a retail gift/novelty/tobacco store that has used this software for eight years. This software is expensive, tech support is very expensive, and in our experience, tech support charged us even for informing them of bugs and glitches. When we tried to enter tax codes on loyalty cares for Missouri, they went against the Department of Revenue codes, but our understanding is that there is no way to fix it. There is no way to easily track consignment sales. The software would not print Z tapes on receipt paper, but only on 8x12 paper with the margins cut off. There is not a SKU lookup that employees can access without seeing costs of goods. There is no way to print small barcodes unless you print them on butterfly labels and waste half of them. The software does not come with a manual. The help button didn't work half the time. The Crystal Reports feature does not work. It was a very expensive program, and the cost is ongoing. You have to pay subscription dues yearly for the software and a call to tech support is always a significant charge, which we had to pay even when we didn't feel the issue was resolved. Review Source GF Gary F. Used the software for: ### "" August 17, 2011 4.0 We have been using CounterPoint software for over 10 years. The solution serves the retail environment well - it is easy to use and easy to teach new staff to use. Radiant has continued to develop it to meet the new world of Internet sales and marketing. I love the fact that our online store integrates into our retail database. As a result, we only have to worry about one set of data that updates to our website with two easy clicks. I also have to say that customer service is very good. Our CounterPoint reps, Sandy and Kevin, are super. Sabrina helps us maintain, develop and keep up our website, and she is terrific. They are responsive and helpful, and really try to help us understand and solve problems. The online help portal is also good, and teaches as well as solves problems. Overall, I would recommend CounterPoint to those who need a point of sale system, and/or Internet software that is very sophisticated in capability, but remains easy to use. Review Source FR Fatimah R. Founder Apparel & Fashion Used the software for: Less than 6 months ### "Great for starters!" November 14, 2016 5.0 I was juggling and running out of time with which POS system to use for my online fashion business. So many options but I don't know why my heart didn't feel right on them. This was my first POS system and it had everything I needed! Pros Helped me remember my customers for all Our specials and coupons. Made us look extremely professional when taking their orders and payments online! Cons It may be too much to ask but since it has given me a lot, I've become bold, but essentially to integrate social media like a Facebook shop or instagram Review Source KH Kalah H. Owner Retail Used the software for: Less than 6 months ### "NCR Silver Review" December 9, 2016 4.0 I like all the back office features of NCR, there's actually more features than we will use for our small tobacco shop, but I like that they are there if we ever decide to implement them. NCR offered to input all of our inventory for us, but we decided to do it ourselves so we could become more familiar with the software. At times I wished we had just had NCR input our inventory because it did take awhile, but I feel like I have a better handle on a lot of the features now. The checkout process is simple, it's easy to look up an item without a barcode, and it's simple to apply discounts. Review Source KC Kelvin C. Sales Associate Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Review of NCR Counterpoint" July 22, 2015 4.0 Pros Has everything that's necessary for a retail store. Cons Not always intuitive in finding options needed to complete a task. Takes a while to learn where everything is and how to use the product. Review Source RS Reyes S. Sales Associate Retail Used the software for: 1-2 years ### "Good for simpler needs, but is slow for more complex tasks" July 22, 2015 2.5 Pros It's easy to check on inventory at our home and remote locations. Payment processing is straightforward. Printing labels and price tags is simple. Cons It's difficult to reprint old invoices or find the history of a product without clicking on menus, some of which are cryptically named. It is slow during peak usage times. Review Source DS Dustin S. Vice President Museums and Institutions Used the software for: 2+ years ### "Counterpoint " September 15, 2016 2.0 Pros Can't think of anything in particular that I like. Cons The system is not user friendly and the reports and help are not intuitive or easily customizable Review Source cS chantal S. director of supply centre Health, Wellness and Fitness Used the software for: Less than 6 months ### "It has been a bad transition from Counterpoint on line." September 14, 2017 2.0 I can't wait to switch over to something new. I am getting no resolution on my issues and all I get from support is no support at all. Cons I have experience problems with all aspect of this software. Orders are being lost and irretrievable. pricing is not moving from counterpoint to the website. WE have to manually import orders. very unhappy Review Source AH Ankhang H. Sales Associate Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Not too shabby." July 22, 2015 4.0 Pros Big, easy to navigate buttons, and easy to locate items through inventory system Cons Could be our servers, but sometimes it takes a while to load windows, scrape for items. Review Source KB Kelsey B. Sporting Goods Used the software for: ### "Correct Information" August 16, 2014 4.0 Pros There are some people that obviously don't know how to use this system. You can send beginning and end dates to promotions and sales. Pretty much every function I have needed, I have been able to find. I especially love the ability to export almost anything to CSV to quickly manage our 14k SKUs. Cons Get the right rep! There are some great reps out there, but don't buy this from Automated Office Systems in Salt Lake. You will be sorry! Review Source KT Kevin T. Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Very Useful for Retail Management" June 29, 2015 5.0 Pros It is very easy to organize what you need to do across multiple accounts for office workers and salespeople. Having it store every transaction is definitely the best aspect needed for all POS software. Cons There's nothing wrong with the software that I've encountered at all. Review Source DM David M. Retail Used the software for: ### "CounterPoint at Learning Express" October 9, 2014 4.5 Pros The software was easy to learn, performs exactly as we expected, and gives us a modern, state-of-the-art POS system. The vendor was very knowledgeable and executed the data conversion flawlessly. Cons Updates are expensive and require additional installation expenditures. The vendor charges some ludicrous prices for supplies, and they are expensive on support. It sometimes feels that we are being nickeled and dimed. Review Source BL Bo L. Wholesale Used the software for: ### "Overall a good tool" December 23, 2014 4.5 Pros The design and interface is slick and user friendly, also the keyboards.The software is robust and runs smoothly in almost all occasions. The product is compact compared to the products from other suppliers. I must say, this is a very good tool for cashiers, accountants, it is worth the money spent. Cons The display panel could be larger, and the processing speed needs to be improved. Review Source EC Enrique C. Operations Manager Retail Used the software for: Less than 6 months ### "Easiest software ever " January 31, 2017 4.0 I have been using counterpoint for eight years, I have learned the back and technical customizations part and it can't be done by almost anyone. Pros Very easy to use Cons There is very little to not like. Review Source Similar Products Featured ## Related categories [Retail Management Systems](https://www.capterra.com/retail-management-systems-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/)[Inventory Management](https://www.capterra.com/inventory-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.