# Page 2 | NCR Voyix Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is NCR Voyix the right Retail Management Systems solution for you? Explore 91 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/7227/NCR-Counterpoint/reviews --- NCR Voyix 3.5 (91) [View alternatives](https://www.capterra.com/p/7227/NCR-Counterpoint/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of NCR Voyix ## Showing most helpful reviews Showing 26-50 of 91 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KS Kevin S. Consultant Retail Used the software for: Less than 6 months ### "Counter Point POS for the Small Business" October 23, 2016 2.0 This product has many functions but has limited functionality of the functions. NCR could have done a much better job researching the market and finding out what functionality should have been included. Features that have either limited ability or the ability was grossly under developed causes issues. The application runs slow, the back office operations are extremely limited, the receiving process is underdeveloped and quiet frankly the entire application is remedial. This product CAN become a top notch application if the features were added to the base system. For example QBE (query by example) has been common place in application for the last 16 years and is non-existent in this application. The base reports that come with the system does not even have a simple re-order report that would merely query the min and max and current balance. I have been in the IT industry as a developer for 27 years and have seen the best to worst applications. This one sits right in the middle! Pros Has a good interface , easy to change the screen design of the touchscreen buttons. Has minimal maintenance to keep it running. Allows integration from an interface. Close out process is simple. Easy to setup . And the number one Pro is that it integrates seamlessly to NCR Retail Online application which I am building right now. And that product is a very competent solution. All orders process back down into the Counterpoint POS! Cons Security application module control is lacking functionality, Integration interface has limited functionality for populating and correcting sub tables, querying is limited for end user setup, multi-pricing on a grid level does not come with the base system!!!!! REALLY, what do you think a clothing store needs are? Rules base sales transactions application is so full of holes it would sink if it were a boat! The contract management and vendor management is almost non-existent. Review Source MM MARK M. HARDSCAPE MANAGER Wholesale Used the software for: 6-12 months ### "WRONG SYSTEM FOR OUR BUSINESS" May 9, 2019 1.0 NONE Pros THE POS FRONT END OF SYSTEM IS OK NOT MUCH Cons WE ARE A WHOLE SALE RETAIL GARDEN CENTER . THIS SYSTEM NOT DESIGNED TO MANAGE ACCOUNTS AT ALL ,YOU HAVE TO CLICK AROUND ALL OVER TO FIND DIFFERENT INFO THAT SHOULD BE ACCESSIBLE FROM SAME SCENE , DIFFICULT TO ADJUST INVENTORY, OR CHANGE COST , I'VE BEEN IN THIS BUSINESS FOR 30 YEARS AND USED VARIES OTHER POS/CMS SYSTEM THIS IS THE WORSE !!!! AND MOST EXSPENSIVE POS(PIECE OF SHIT ) I'VE EVER USED ,WHOEVER WROTE THIS PROGRAM KNOWS NOTHING ABOUT HOW A BUSINESS LIKES THIS WORKS OPERATES , IT'S FOR RESTAURANT,OR CLOTHINGS STORES (MAYBE) BUT NOT FOR OUR BUSINESS OR ANY OTHER LIKE IT. THE COMPANY THAT SOLD IT TO THE OWNWERS DID NO RESEARCH OR ASK ANY QUESTIONS ABOUT OUR NEEDS . THEY JUST STUCK A SQUARE PEG IN A ROUND HOLE AND ASKED 60K. I WOULDN'T RECCOMMEND IT Review Source GS Greg S. Used the software for: ### "" August 16, 2011 4.5 We operate a marine wholesale distributorship, along with a retail operation. Our three sources of revenue are store traffic, phone orders and Internet orders. Our previous software system, while specific to the marine industry and bundled with features we sorely miss, was unable to integrate e-commerce, point of sale, and shipping functionality. The time we spent dealing with each order on three different levels was time-consuming, and also allowed for the introduction of errors. We are currently running version 8.3.9 of CounterPoint, but will be upgrading to 8.4 as soon as the season slows this fall. The implementation experience was choppy, to say the least, due to a reseller that wasn't up to speed on the software. This hiccup notwithstanding, we were able grasp the basics and run with it. We have been using CounterPoint for just under two years now and the watershed moment was when we switched partners nine months into the project. Our reseller's knowledge of the system and ability to teach us its functionality have allowed us to move forward at a rapid pace. The program is easy to use, and a common logic follows through the system so even when playing with new features, the desired result is easy to achieve. Our current partner could stand to be slightly more responsive, especially to issues I consider to be very basic requirements in a system of this size and power. We are currently 95% integrated with UPS WorldShip. The only thing holding us back from 100% integration is CounterPoint's inability to receive tracking numbers back from WorldShip without cumbersome export and import of data, or utilizing a third-party program. We are currently investigating CPOnline with the hope of having full vertical integration by January 1, 2012. So far, we have been able to streamline sales, shipping & purchasing with more good things to come! Review Source LC Lars C. Sales Associate Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "NCR Counterpoint: An Invaluable Tool...A Work In Progress" July 21, 2015 4.0 Pros The NCR Counterpoint is simple enough to understand and use on a daily basis at the workplace. It takes only a day to learn all the basics of functionality (from a general retail store perspective) and about a week to develop familiarity with the software. The interface is clean and easy to see & navigate. It is also simplistic in design and doesn't add too many unnecessary bells & whistles. It works most of the time and works great for my needs and the needs of the company. It seems at least manageable to service when encountering technical difficulties. Cons Sometimes can be a computer/memory resource hog. Would experience slow-downs, lag, stuttering, crashing and glitches...sometimes due to the company's network, but other times it seems the fault of the software. Still some recurring bugs to figure out. Still does not have a fail-safe feature to protect counterpoint tickets from being lost forever during a software crash. Review Source Britt S. Used the software for: 2+ years ### "null" July 7, 2017 4.0 Review Source BP Beth P. Used the software for: ### "" October 11, 2012 5.0 First, an explanation on ratings. I would have given it five stars for Ease of Use, except that I am a new user and am still learning my way around the system. That said, it is easy to figure out how to do certain tasks, but when I can't figure it out, their customer support is top notch. We are a small farm that produces approximately 1,300 gallons of maple syrup each year, and we raise alpacas for their fiber. Our farm store is stocked with maple syrup and maple goodies, plus an inventory of alpaca products, from yarn to apparel to accessories. I went with CounterPoint, v8.4 because it is affiliated with NCR, a major corporation that has been around a long time. The implementation team at Radiant Systems was excellent. I had the system installed on my laptop, and so far it is working great. As a new user, I am still learning how to do certain tasks, and the project team has continued to hold my hand until I have mastered all the basics. We're almost there.... It is too early to tell how I have benefited from the system, but I am looking forward to comparing my holiday retail season to last year, when I had little time to enjoy the holidays and limited resources to control my inventory. CounterPoint allows you to add on modules, such as integrated website management, gift card processing, scheduling and ticket sales, etc. RCS outsources these modules to other companies so they can focus directly on the point of sale functionality and improvements and assure that the modules work properly with CounterPoint. Lastly, RCS invited me to their users conference, which I highly recommend to any user of this POS program. The informational sessions covered all kinds of topics to better use CounterPoint, and it included sessions on retailing strategies that I found very helpful. RCS is truly a class act. Review Source DT Donna T. President Retail Used the software for: 2+ years ### "Product is fair ... but they will nickle and dime you to death ..." July 16, 2016 1.0 Pros What I like best about Counterpoint is that it is a functional way to ring up sales and manage inventory. Cons Where do I begin? Well, when I first got this program in 2010, I paid an extraordinary amount for 40 hours of one-on-one phone/online training. When we hit 35 hours, I still did not know how to ring up a single sale! They were training me in the "details" of what Counterpoint could be programmed to do. I finally said, "Stop! I don't need to know any of this. Teach me how to enter inventory, create receivers and purchase orders, and how to ring up sales with discounts, etc." And, guess what, the guy teaching me know how to do any of that! It was so ridiculous. So I switched (they don't let you do this easily) from the company I purchased Counterpoint from to Rapid POS as my training company, and they were better. They, at least, knew how to operate the software! Review Source RG Rebecca G. Retail Used the software for: ### "CounterPoint is one of the most functional POS software on the market " January 20, 2015 5.0 Pros CounterPoint and RCS, to me, are like the cream and sugar in my coffee (and I've gotta have my coffee fix every day). I can't imagine CounterPoint without RCS! What is coffee without sugar? RCS is there for you every time you need them or just have a question! I'm a systems administrator who has been effectively using CounterPoint SQL for more than 2 years now. CounterPoint is one lean, mean calculating machine; it has made a day and night difference in our daily business routines. With CounterPoint, we are so much more efficient and effective, 100% of the time. RCS supports this product so well that they came out to our first Go Live store deployment to make sure we were ready and set to go. At the Go Live, we hit the ground running and haven't looked back. Counterpoint SQL with RCS leading the way has made all things possible, including making our working lives so much better! The reporting has saved store managers valuable time and freed them up to allow them do more in keeping the daily operations under control. Accounting knows what is going on at any given moment, and Retail management has seen such an overall improvement in the way our business runs and functions. They just keep expanding and using CounterPoint for more and more. Cons There isn't anything to not like about either RCS or CounterPoint. Review Source SK Sean K. Used the software for: ### "" September 1, 2011 5.0 My Company recently made the switch to CounterPoint Enterprise SQL 8.4 and would like to share my experience with Radiant Systems. We have been in business for over 50 years and have had several different POS systems and CounterPoint has been the best system by far. Implementing a new system is never easy but with the help of OneStep Retail Solutions this has been the easiest and the quickest implementation I have ever done. There are so many POS systems on the market finding the best fit for your business is a very difficult decision. Kevin McAdams and Jay Shore with OneStep Retail Solutions took the time to learn our business needs and recommended CounterPoint as the best solution. After using the system for over a month now I am glad I took their advice because this is a great system. The CounterPoint Gateway for processing credit cards is very fast. The touch screen terminals make ringing up customers quick and easy. The ability to customize searches and change the information displayed through the column designer makes looking up the information a breeze. The reporting is equally fast, flexible and easy to use for all of our staff members. Blythe Franks, our business analyst from OneStep Retail Solutions has played a key role in making this transition from our old system to CounterPoint. Her experience and knowledge of the product has made implementation and integration of the system quick and easy. With her insight we were able to customize CounterPoint to meet all of our business needs making our company more efficient than ever. Sean Kinney IT Manager Hi-Time Wine Cellars Review Source CH Claudette H. Systems Analyst Wholesale Used the software for: 2+ years ### "NCR Counterpoint is a robust, reliable and user friendly software" May 4, 2018 4.0 Good software for retails businesses as well as workplace cafeterias. Pros 1\. Wide ranging functionality with reliability 2. Easy to upgrade 3. Error messages provide solutions 4. Easily queried database 5. In built Export and Import options Cons 1\. Forms customization not inbuilt 2. Database size limitation with SQL Server Express 3. There are extensive setup options so implementation of several modules may be tedious. Review Source MB Michael B. VP Retail Used the software for: 2+ years ### "a very scalable and configurable solution." August 1, 2018 5.0 Pros Report filters are all customizable and written using the industry standard "crystal reports" report writer so any report can be changed. All forms are customizable as well. Cons Can't take manufacture's coupons in a grocery environment. Gateway fees for merchant card processing can be pricey for businesses that are high volume like grocery stores. Review Source SD Stephanie D. Owner Retail Used the software for: Less than 6 months ### "Product is great - customer service is AWFUL. " June 16, 2015 1.5 Pros The software has great functionality there are a lot of bells and whistles if only you had documentation to see how it works. With no documentation you are forced to return to the re-seller time and time again for every single question. Cons The documentation is terrible. The user forum is truncated to one year of comments and not monitored by NCR, so there is no answer to requestions. You must go through your reseller for everything and without documentation that means you will be calling them a lot. This is the NCR model to drive consulting to their resellers. For example, we installed version 8.5 on brand new hardware. It took 8 days to install the software on one brand new pc running windows 8.1 Pro. We watched our reseller install/uninstall/reinstall/uninstall again dot.net and other windows files on the pc. We watched them edit our hosts files time and time again. We paid for a hardware team to come in and look at our new hardware. Ultimately, we had to totally re-install windows on the machine to make it work after all of their playing. And then the ISC250 device which will make you pin and chip compliant for October. Six weeks after purchase it is still not installed. There is no documentation and we are again at the mercy of our reseller who are researching the problem. Review Source TT Terri T. Used the software for: ### "" January 23, 2012 4.0 Our organization is a non-profit organization, but has a specialized shop. Our shop hours are not normal retail and our customers are sometimes very demanding. Our inventory ranges from thousands of patches to clothing, jewelry, etc. We have used CounterPoint since 2005. Our shop previously had a cash register and the old source of look and order on inventory. In 2005 the shop was handed over to new management, who researched and concluded to use CounterPoint. I have been at this shop for over two years and transferred from another shop that also used CounterPoint. We had version 7.5 until this past August and we upgraded to SQL. Version 7 was great to work with but SQL is so much more... We are able to resource more reports than before, with the ease of being able to have the help menu available. The training of staff was so easy and quick to pickup. My staff and myself have had such a great time adapting to the new software. It is so easy to track inventory, sales, customers, and again the use of many new and different reports that help us on a daily basis. Our favorite is the 2 or 3 steps at the End of Day, with the older version there were so many steps and this is 1,2,3 and complete. Our support team is highly professional and always answers our calls in a timely manner. We are also excited because we do not HAVE to call them as much now with the new SQL. I would highly recommend CounterPoint to anyone who asks. Review Source KW Kevin W. Owner Retail Used the software for: Less than 6 months ### "Small Retail Operations" February 9, 2017 3.0 Our experience with NCR was great! Opening our first retail B&M was quite the challenge and NCR was able to help us with multiple tasks on one convenient platform. NCR featured all of the essentials. Time clock, multiple employee log-in, built-in CRM program, inventory management (I'll cover this more), and several other retail functionalities. We did not use many of the restaurant features as they were irrelevant to our operations. From memory, NCR Support was helpful and friendly, although the MAJOR issues we had took so long to fix, that we chose a different POS company in the long run. Pros Convenient UX, Desktop Retail Management, CRM, Time Clock with Reports, Inventory Management with 6 Week Moving Average and Several Reports, Quickbooks Online Integration Cons Overall untrustworthy Inventory Management! We had SEVERAL issues with NCR not recording a decrease in inventory after the sale. At the time, there was not a Purchase Order / Receiving framework. No transfers between multiple locations. Review Source CM CHARLIE M. President Industrial Automation Used the software for: 6-12 months ### "NEW VERSES OLD" November 6, 2015 2.5 Pros FAIRLY EASY TO LEARN IF YOU CAN GET THROUGH ALL THE SCREENS. THER ARE A LOT OF GOOD FEATURES, LOTS OF GOOD INFORMATION JUST NOT IN THE FORMAT YOU WANT SOMETIMES. Cons WHAT SHOULD BE ON ONE SCREEN IS BROKEN DOWN TO 4 OR 5 CAUSING LOTS OF LOST TIME. AND THE SCREENS DO NOT SHOW THE WHOLE LINES WITHOUT MOVING COLUMNS EACH TIME AND IT DOES NOT SHOW THE WHOLE DESCRIPTION OF PARTS UNLESS YOU GO ZOOM EVERY TIME. THERE SEEMS TO BE NO ONE TO LISTEN TO THE PROBLEMS SO THEY CAN BE CORRECTED ON UPDATES. WE USED THE OLD COUNTER POINT FOR 15 YEARS IT NEVER GAVE ANY PROBLEMS AND WAS VERY USER FRINDLY. THE OLD COUNTERPOINT WAS SO MUCH EASIER TO READ THE SCREEN IT HAD LARGE PRINT AND A GOOD CHOOSE OF BACK GROUND COLORS, EVEN THOUGH WE GET BIGGER SCREENS THE PRINT SEEMS TO GET SMALLER. WHY DO PROGRAMS ONLY USE A SMALL PART OF THE SCREEN THESE DAYS INSTEAD OF THE WHOLE SCREEN AND MAKE THE PRINT BIGGER. Review Source AS Andy S. Retail Used the software for: 2+ years ### "Counterpoint is a Remarkable Product!" June 29, 2015 4.5 Pros We have been using Counterpoint for 2 years now, our experience has been positive on all levels of our organization. Our accounting team, retail operations, and our Information Technology team have all had enormous successes with installation, training, reporting, etc. Bank card processing is secure, easy to implement and maintain. Cashiers catch on very quickly, customers love the ease of use. Cons Negatives are minimal, seems as if support sometimes is a bit slow in coming, some of the SQL database configurations pose a bit of a challenge, but overall satisfaction remains high. Review Source TS Tim S. CEO & Owner Computer Software Used the software for: 2+ years ### "null" October 8, 2018 5.0 Review Source SS Sandy S. Used the software for: ### "" June 13, 2011 5.0 Bark N Purr is a pet supply business that focuses on cats and dogs. In the last 6 years, we have implement 4 different POS systems. Two of them were actually unusable due to flaws in the software. These systems also did not have all the capabilities we were looking for - specifically eCommerce and better ordering tools. We decided on CounterPoint v8.3.9 because of its eCommerce integration and ordering flexibility. The system was very user-friendly and took very little time to train my staff on basic Ticket Entry, inventory maintenance and receiving. In fact, I think most of the staff was a little bored during the training because the software is so intuitive. The ordering capabilities are outstanding. During this recession we have seen a shift in our business from one foot to another. Prior to CounterPoint, we established Min/Max quantities for each item. Ordering with Min/Max meant that these levels had to be constantly reset as our business changed. We now use a combination of Days of Supply and Min/Max which has greatly reduced the amount of time spent on orders. Our support has been excellent with most problems are resolved immediately. In fact, the only thing I do not like in CounterPoint is the report structure using multiple lines for each item. I find the reports difficult to read and waste paper. Review Source SW Shelley W. Used the software for: ### "" January 11, 2012 5.0 We are a retail garden center. We sell trees, shrubs, perennials, roses, birdseed feeders, grass seed, fertilizer, insecticide, fungicide, lawn and garden ornaments. We are open all year. It is a family owned and operated store in business for 109 years. We looked at software to run our inventory about 6 years ago. We settled on CounterPoint because of it ease of use and great function ability. Before CounterPoint we used a general cash register without UPC scanning capability. One of the main reasons we like it is for the great support we get from Randall Data Systems, the company that implemented the system. We have a huge inventory so the implementation took a few months. Karen, from Randall stuck tight with us throughout the whole implementation, and is available for every question we may have even now. She really knows her stuff! CounterPoint is very easy to use. I train new cashiers and they catch on quickly. Even the ones with no computer experience, although it does help if they have some. We are now able to see our inventory with the click of a button. We know when to reorder inventory and what we may have in back stock. We also now know the profit margin on everything we sell. We never knew this before. I truly recommend this software to everyone. Review Source SM Sarah M. Used the software for: ### "" September 22, 2011 1.5 We are a retailer of firearms and just found out we are the first guinea pigs to use Counterpoint SQL 8.4.3. Since firearms are a regulated industry, they are always serialized. We purchased the bound book module to facilitate tracking the acquisition & disposition of firearms. In general, I do not find the system intuitive from a laypersons perspective. I can ring up a sale. However, receiving trade-ins on guns doesn't work. We can't take consignments. Serial #s are missing from the bound book table. Our VAR is too overwhelmed to speak to us for entire days, bringing our business to a standstill. There is a substantial list of fixes that have been submitted to the programmers, and no timetable has been given for when they will be completed. Meanwhile, our business is limping along. Software is supposed to make your life easier, so you can run your business. It has made our life harder, and we are losing business because we are spending so much time dealing with constant problems with the system. I have to hand-write labels for our firearms because the software cannot accommodate what we need to print on the label. We have paid about $30K for a system that we are totally frustrated with, and no one will get back to us as to when things will be fixed. Review Source DC Donal C. Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Counterpoint, it's a thing." July 4, 2015 4.0 Pros This is a great point of sales system, I enjoy it because it is very easy to use during check-out, and makes it really simple to find certain items via the items tab whether you know the item number, or a part of the description, or the name of the item it's all great fun. Cons Navigation of Counterpoint can be a little iffy sometimes when you're trying to do something specific that Counterpoint may not accommodate for certain functions. As well, trying to find an old ticket freezes up our computers on occasion since we've had so many sales the system freezes, but we have some old computers anyways. Review Source MG Martin G. Founder Retail Used the software for: Less than 6 months ### "Perfect for Starting Entrepreneurs! " November 21, 2016 5.0 I had just started a facebook page for my online e-commerce store and wanted a site and a pos system to take orders! I did not want to pay for cheap software and have to open source code the rest for myself nor did I want to pay over the top price and have features that I did not know if I would be able to use just yet with money I know I do not have right now. I just needed to take payments online, keep in contact with customers, and look professional all at the same time! Pros Professionalism in customer service, which is better than cheap junk software and never having IT help you, may as well buy a cheap car to break down on the freeway the next day. Cons At first, I was concerned on the price, which did present a problem for my small new business however it quickly paid back for itself in value and investment! Review Source LB Liz B. Owner Retail Used the software for: 6-12 months ### "One of the Best!" February 14, 2017 5.0 We used NCR for a while and we're very happy with it! Unfortunately we had to discontinue it due to a new chip reader we had to get, due to fraudulent transactions. At the time, NCR didn't work with our merchant processor. At the time of service, customer service was great. Always someone available to help which is very important! And they were based in the US. I am hopeful we can go back to NCR in the future! Review Source KA Kate A. Retail Used the software for: ### "NCR Silver- a great POS system!" May 31, 2014 4.5 Pros User-friendly! It consistently works for our day to day sales. The back office makes it easy to go in and change what we need, and it instantly updates on the POS system. It took a little getting used to as with any new product, but we are ultimately very happy with its performance. We sometimes take one iPad on the road, and it's great to have the system readily available in two locations! Cons We have had some problems with our credit card swipes provided by NCR. We bought new iPads, and the swipes were still set up for the old connection, not the new, smaller charging port. We then bought converters to make it work, and since then, NCR has come up with the proper hook up at $79/each and we need two. It just became a bit costly, but we understand the evolution of technology and that it is constantly changing. Review Source MW Maria W. Owner Retail Used the software for: Less than 6 months ### "Still waiting..." April 5, 2017 1.0 Customer service is practically non-existent, and when we do get to talk to reps, they give us conflicting information. One person told us that there was no way to deduct past payments and still charge full sales tax, but another person suggested we create house accounts to fix the problem. That's great, but they sent us the procedure for NCR Silver Restaurant version, and that's not the software we're using. We're not a restaurant. We've been paying for three months and have yet to ring up our first order. I asked them to refund us since we're not up and running, but they said it's their policy to begin charging as soon as we receive the equipment (it doesn't matter if the stuff wasn't even out of the box). So disappointed in this POS system. We feel like we've been bamboozled! Pros The inventory system is great. The spreadsheets make it easy to update inventory and vendor information. Cons We're not sure how to deduct past layaway payments, store credit, and gift certificates and still charge the customer the correct sales tax. We've been waiting for customer service to call us back with the "fix" for two months. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.