# Page 3 | NCR Voyix Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is NCR Voyix the right Retail Management Systems solution for you? Explore 91 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/7227/NCR-Counterpoint/reviews --- NCR Voyix 3.5 (91) [View alternatives](https://www.capterra.com/p/7227/NCR-Counterpoint/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of NCR Voyix ## Showing most helpful reviews Showing 51-75 of 91 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MF Mario F. Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Competent POS software" July 3, 2015 3.5 Pros Extensive tools and options for inventory tracking and management Cons The interface can be unintuitive and intimidating, especially to new users. It also seems to freeze a lot, but I don't know how much of that is the company's back end. Review Source MR Mary R. Used the software for: ### "" January 16, 2013 5.0 Nona Ruth's is a new table top retail gift shop. As a part of our star up we were in the market for a user friendly, robust point of sales system that would free up as much time as possible for taking care of our customers while at the same time providing as much info as possible to help us manage and grow our business. Just as important was the support and backup available from the provider. We spent considerable time and effort evaluating every provider we could scare up. CounterPoint and their local representative, Image Business Systems, has more than met our needs. The software is well designed, the initial training and start up effective, and the ongoing support very responsive. We whole heartedly endorse CounterPoint and if you are looking in the Birmingham area, suggest you save yourself time and effort and go directly to Image Business Systems. Review Source CD Caleb D. Used the software for: ### "" July 4, 2011 5.0 We love our CounterPoint system! We have had in use for about a year and a half with no problems at all. Being a small business owner I have to spend a lot of time working. Since we purchased our system I have more time to focus on selling products and marketing my business, not to mention I get more time at home with my family. The new system makes ordering and reordering easier than ever. The inventory management application is amazing. With one click you can see what you have and what you need. When it comes time to perform the physical count of inventory it is so simple, what used to take a week now takes a day. The software has so many things that streamline the day-to-day operations. It is capable of telling me anything and everything that is going on in the store at any time. We can see where we are from day to day and year to year. Review Source RC Rob C. Retail Used the software for: ### "It's overly complicated and highly priced!" July 2, 2014 1.5 Pros I cannot say anything nice about this product. There are many things we don't like about this product. Cons The system is overly complicated and confusing. We upgraded from their other version. The version 7 that we had before was simple to operate. In the other system, most of the functions was on the same menu. In this system, you now have to go through three to four different menus to get to the same thing, which takes time. The system runs very slowly and will stop for no apparent reason. It lacks key features; it doesn't even have a users manual. If you need to go to the help screen, the system will tell you what it is but not say how to use it. Review Source WC Wing C. Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Has reliability and stability issues" July 2, 2015 1.5 Pros It is better than using a ledger and pencil. It is relatively easy to see store inventory. It runs on lower end systems. Cons It freezes and crashes regularly despite efforts to fix or patch it. Review Source aE abdullah E. Manager Retail Used the software for: Less than 6 months ### "Amazing, just needs a tweak to be perfect" November 9, 2016 4.0 I love the inventory features, truly has a great interface thats almost as easy to use as an iPhone. I love the customer service features that help you remember your customers, market to them, and even get them some loyalty points. Adding and editing items and prices in your inventory are really easy to use and makes scanning and identifying simple. As for the value, I wish that it either had a lower price for the small or first time businesses or at least add extra free features to help them get off the ground. Pros The easy to use interface, simple as an iPhone. Cons Price. Review Source ES Elie S. Retail Used the software for: 2+ years ### "Great experience" July 5, 2015 4.0 Pros Centralized database is great experience for who own many businesses and access remotely is great feature for IT dep. Cons If the network is down, it is a pain to work with the software. Review Source MH Mark H. COO Retail Used the software for: 2+ years ### "Takes too much time to customize and setup." September 12, 2015 1.5 Pros Extremely customizable. has a lot of flexibility but be prepared to spend lots of time setting it up Cons Need a full time programmer to keep things running. Review Source KT Karen T. Retail Used the software for: 2+ years ### "Have been using Counterpoint since 2007" July 3, 2015 4.5 Pros Very user friendly. Easy to train new users. Very customer friendly. Cons Would love to see some different formatting of reports and ease of creating reports. Review Source SL Sasha L. Manager Wholesale Used the software for: 2+ years ### "This software is helpful and increases our productivity in many ways." August 11, 2016 4.0 Pros How easy it is to understand and use which play an important role. Cons The fact we can't use quite as many functions as we'd like to. Review Source EB Erick B. Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Counterpoint works for the most part" July 2, 2015 3.0 Pros The sales terminal is easy enough for new employees to get accustomed to. Cons Inventory searching. Interface of lists are walls of text. It becomes rather tiresome sorting through customized search queries. Review Source KK Katherine K. Restaurants Used the software for: Less than 6 months ### "I enjoy working with NCR Counterpoint" June 29, 2015 4.5 Pros I really enjoy how simple, straightforward and user-friendly this system is...it makes tasks easy and clear. I find that I can easily accomplish tasks through this system, and have plenty of time left over to do other things that I need to get done at work. As a trainer at my company, I also find that training new employees to utilize NCR Counterpoint is relatively easy. Cons I wish that the graphics were a bit more catchy and colorful. I find that though I like the simplicity of NCR Counterpoint, including the visual aspect of it, it would be fun if it got a graphic makeover. I've been utilizing it for almost 2 years now, and am slightly bored of the graphics...just being totally honest. Review Source MS Mark S. Head Technician Retail Used the software for: 6-12 months ### "Nothing very special " April 21, 2016 3.0 It gets the job done, but not in any way that really sets it apart from the other POS systems I have tried. Additionally our IT team seems to have a hard time getting any new features rolled out Review Source MY Matthew Y. Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Enjoyable Experience" July 3, 2015 4.0 Pros Very easy to use and fairly intuitive. The software is simple to navigate and does everything we need it to do. Cons When problems or errors come up, they can be very difficult to deal with. Review Source MV Marcus V. Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Simple to use easy to learn." July 2, 2015 3.0 Pros The easy to use interface makes it easy to work with. Cons It has some issues from time to time but they're compatibility server issues. Review Source BR Bernadette R. Volunteer Museums and Institutions Used the software for: 1-2 years ### "Volunteer that uses this." September 28, 2016 2.5 Pros Simple touch screen options for selecting product and checking out Cons Outside of the main screens the system seems overcomplicated Review Source JB Jacque B. Used the software for: ### "" October 3, 2012 1.0 This system is the worst I have ever had and I have only had two in twenty one (21) year. There is know reason that this company should not have a manual or how about a help button that really work. This is really funny I printed out a report but I for got were it was on the system. So I went to help and put in the name of the report and it said it was not there. If you have a question and need to call tech suport it will cost you a arm and a leg for the information were if you had a manaual or a help button that really work it would save you money. Review Source MS Mark S. Head Technician Retail Used the software for: Less than 6 months ### "Mark's review after using CounterPoint for nearly 5 years" July 4, 2015 2.0 Pros I can't really say that there is one feature that stands out in a good way. It satisfies a need but it could be simpler, easier to use, faster, better looking, less prone to freezing or just outright crashing. I don't have an opinion of the vendor as I've never dealt with them. Cons My least favorite part of this software is the inventory search window. I'm more likely to understand a cipher than the way it organizes things there. Review Source SA Sonam A. Software Engineer Retail Used the software for: 6-12 months ### "Customer is God" July 31, 2018 3.0 Pros This pos is designed to keep in mind the customers so it is very easy to use and operate and also provide good customer support Cons Need to enhance more features. Need to work on processing time so that processing would take less time. Review Source LA Lawrence A. Business Center Manager Retail Used the software for: 6-12 months ### "One of the Most Functional POS" January 29, 2019 5.0 Pros NCR Counterpoint is an amazing product, i can customize anything on this tool. Reports could be done smoothly and quickly. Cons There is nothing to dislike about this product, it was a great experience for me. I highly recommend it. Review Source PB Peregrine B. Support Farming Used the software for: 2+ years ### "Installation Support" July 13, 2018 4.0 Pros The very friendly and knowledgeable staff. (OneStepRetail) Systems ability to perform all aspects of POS and Inventory management. Cons Expensive, although I don't have much to compare it too. There seems to be multiple on-going costs for hosting server, CSS, etc. Review Source AB Alisha B. Assistant manager Apparel & Fashion Used the software for: Less than 6 months ### "Great Product" December 10, 2016 5.0 Love the inventory features, truly has a great interface thats almost as easy to use as an iPhone. I love the customer service features that help you remember your customers, market to them. The text to cell phone alert is very helpful especially to keep my employees on time! Review Source RP RON P. Used the software for: ### "" June 5, 2013 1.5 The product is OK at best. Their support is lacking and they will charge you for everything they can. Training is expensive, and unless you get Renee during your support calls, your probably won't get a resolution in a reasonable time frame. I use Counterpoint for a gun retail store in Daytona Beach FL "Volusia Top Gun". Please feel free to contact me regarding this system. I have had it with this system and their support. The Bound Book software they offer is even worse! Review Source SK Shahbaz K. Buyer & Inventory Control Manager Wholesale Used the software for: Less than 6 months ### "User friendly but not very practical " November 8, 2016 3.0 As a Buyer & Inventory Control Manager I have to use it on a daily basis but it does not serves my purpose on a larger scale. Pros User Friendly, Easy to use Cons Not compatible with many scanners and RFID's. Review Source VR Verified Reviewer Technician Consumer Electronics Used the software for: I used a free trial ### "NCR Counterpoint" April 26, 2016 5.0 it is very useful and has everything we need. Like log in account to every employees and easy to track every transactions. Meanwhile, it can be able to create an account to businesses is useful to track transactions. Pros ease to manage over the network and easy assign to every computer. Cons keep the option of log in and off on every transaction on every employees and it can be slow. Review Source Similar Products Featured ## Related categories [Retail Management Systems](https://www.capterra.com/retail-management-systems-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/)[Inventory Management](https://www.capterra.com/inventory-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.