# Page 3 | NCR Voyix Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is NCR Voyix the right Retail Management Systems solution for you? Explore 91 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/7227/NCR-Counterpoint/reviews

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NCR Voyix

3.5 (91)

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Last updated March 13th, 2026

# Page 3 - Reviews of NCR Voyix

## Showing most helpful reviews

Showing 51-75 of 91 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MF

Mario F.  
  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Competent POS software"

July 3, 2015

3.5

Pros

Extensive tools and options for inventory tracking and management

Cons

The interface can be unintuitive and intimidating, especially to new users. It also seems to freeze a lot, but I don't know how much of that is the company's back end.

Review Source

MR

Mary R.  
  
  
Used the software for:

### ""

January 16, 2013

5.0

Nona Ruth's is a new table top retail gift shop. As a part of our star up we were in the market for a user friendly, robust point of sales system that would free up as much time as possible for taking care of our customers while at the same time providing as much info as possible to help us manage and grow our business. Just as important was the support and backup available from the provider. We spent considerable time and effort evaluating every provider we could scare up. CounterPoint and their local representative, Image Business Systems, has more than met our needs. The software is well designed, the initial training and start up effective, and the ongoing support very responsive. We whole heartedly endorse CounterPoint and if you are looking in the Birmingham area, suggest you save yourself time and effort and go directly to Image Business Systems.

Review Source

CD

Caleb D.  
  
  
Used the software for:

### ""

July 4, 2011

5.0

We love our CounterPoint system! We have had in use for about a year and a half with no problems at all. Being a small business owner I have to spend a lot of time working. Since we purchased our system I have more time to focus on selling products and marketing my business, not to mention I get more time at home with my family. The new system makes ordering and reordering easier than ever. The inventory management application is amazing. With one click you can see what you have and what you need. When it comes time to perform the physical count of inventory it is so simple, what used to take a week now takes a day. The software has so many things that streamline the day-to-day operations. It is capable of telling me anything and everything that is going on in the store at any time. We can see where we are from day to day and year to year.

Review Source

RC

Rob C.  
  
Retail  
Used the software for:

### "It's overly complicated and highly priced!"

July 2, 2014

1.5

Pros

I cannot say anything nice about this product. There are many things we don't like about this product.

Cons

The system is overly complicated and confusing. We upgraded from their other version. The version 7 that we had before was simple to operate. In the other system, most of the functions was on the same menu. In this system, you now have to go through three to four different menus to get to the same thing, which takes time. The system runs very slowly and will stop for no apparent reason. It lacks key features; it doesn't even have a users manual. If you need to go to the help screen, the system will tell you what it is but not say how to use it.

Review Source

WC

Wing C.  
  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Has reliability and stability issues"

July 2, 2015

1.5

Pros

It is better than using a ledger and pencil. It is relatively easy to see store inventory. It runs on lower end systems.

Cons

It freezes and crashes regularly despite efforts to fix or patch it.

Review Source

aE

abdullah E.  
Manager  
Retail  
Used the software for: Less than 6 months

### "Amazing, just needs a tweak to be perfect"

November 9, 2016

4.0

I love the inventory features, truly has a great interface thats almost as easy to use as an iPhone. I love the customer service features that help you remember your customers, market to them, and even get them some loyalty points. Adding and editing items and prices in your inventory are really easy to use and makes scanning and identifying simple. As for the value, I wish that it either had a lower price for the small or first time businesses or at least add extra free features to help them get off the ground.

Pros

The easy to use interface, simple as an iPhone.

Cons

Price.

Review Source

ES

Elie S.  
  
Retail  
Used the software for: 2+ years

### "Great experience"

July 5, 2015

4.0

Pros

Centralized database is great experience for who own many businesses and access remotely is great feature for IT dep.

Cons

If the network is down, it is a pain to work with the software.

Review Source

MH

Mark H.  
COO  
Retail  
Used the software for: 2+ years

### "Takes too much time to customize and setup."

September 12, 2015

1.5

Pros

Extremely customizable. has a lot of flexibility but be prepared to spend lots of time setting it up

Cons

Need a full time programmer to keep things running.

Review Source

KT

Karen T.  
  
Retail  
Used the software for: 2+ years

### "Have been using Counterpoint since 2007"

July 3, 2015

4.5

Pros

Very user friendly. Easy to train new users. Very customer friendly.

Cons

Would love to see some different formatting of reports and ease of creating reports.

Review Source

SL

Sasha L.  
Manager  
Wholesale  
Used the software for: 2+ years

### "This software is helpful and increases our productivity in many ways."

August 11, 2016

4.0

Pros

How easy it is to understand and use which play an important role.

Cons

The fact we can't use quite as many functions as we'd like to.

Review Source

EB

Erick B.  
  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "Counterpoint works for the most part"

July 2, 2015

3.0

Pros

The sales terminal is easy enough for new employees to get accustomed to.

Cons

Inventory searching. Interface of lists are walls of text. It becomes rather tiresome sorting through customized search queries.

Review Source

KK

Katherine K.  
  
Restaurants  
Used the software for: Less than 6 months

### "I enjoy working with NCR Counterpoint"

June 29, 2015

4.5

Pros

I really enjoy how simple, straightforward and user-friendly this system is...it makes tasks easy and clear. I find that I can easily accomplish tasks through this system, and have plenty of time left over to do other things that I need to get done at work. As a trainer at my company, I also find that training new employees to utilize NCR Counterpoint is relatively easy.

Cons

I wish that the graphics were a bit more catchy and colorful. I find that though I like the simplicity of NCR Counterpoint, including the visual aspect of it, it would be fun if it got a graphic makeover. I've been utilizing it for almost 2 years now, and am slightly bored of the graphics...just being totally honest.

Review Source

MS

Mark S.  
Head Technician  
Retail  
Used the software for: 6-12 months

### "Nothing very special "

April 21, 2016

3.0

It gets the job done, but not in any way that really sets it apart from the other POS systems I have tried. Additionally our IT team seems to have a hard time getting any new features rolled out

Review Source

MY

Matthew Y.  
  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "Enjoyable Experience"

July 3, 2015

4.0

Pros

Very easy to use and fairly intuitive. The software is simple to navigate and does everything we need it to do.

Cons

When problems or errors come up, they can be very difficult to deal with.

Review Source

MV

Marcus V.  
  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "Simple to use easy to learn."

July 2, 2015

3.0

Pros

The easy to use interface makes it easy to work with.

Cons

It has some issues from time to time but they're compatibility server issues.

Review Source

BR

Bernadette R.  
Volunteer  
Museums and Institutions  
Used the software for: 1-2 years

### "Volunteer that uses this."

September 28, 2016

2.5

Pros

Simple touch screen options for selecting product and checking out

Cons

Outside of the main screens the system seems overcomplicated

Review Source

JB

Jacque B.  
  
  
Used the software for:

### ""

October 3, 2012

1.0

This system is the worst I have ever had and I have only had two in twenty one (21) year. There is know reason that this company should not have a manual or how about a help button that really work. This is really funny I printed out a report but I for got were it was on the system. So I went to help and put in the name of the report and it said it was not there. If you have a question and need to call tech suport it will cost you a arm and a leg for the information were if you had a manaual or a help button that really work it would save you money.

Review Source

MS

Mark S.  
Head Technician  
Retail  
Used the software for: Less than 6 months

### "Mark's review after using CounterPoint for nearly 5 years"

July 4, 2015

2.0

Pros

I can't really say that there is one feature that stands out in a good way. It satisfies a need but it could be simpler, easier to use, faster, better looking, less prone to freezing or just outright crashing. I don't have an opinion of the vendor as I've never dealt with them.

Cons

My least favorite part of this software is the inventory search window. I'm more likely to understand a cipher than the way it organizes things there.

Review Source

SA

Sonam A.  
Software Engineer  
Retail  
Used the software for: 6-12 months

### "Customer is God"

July 31, 2018

3.0

Pros

This pos is designed to keep in mind the customers so it is very easy to use and operate and also provide good customer support

Cons

Need to enhance more features. Need to work on processing time so that processing would take less time.

Review Source

LA

Lawrence A.  
Business Center Manager  
Retail  
Used the software for: 6-12 months

### "One of the Most Functional POS"

January 29, 2019

5.0

Pros

NCR Counterpoint is an amazing product, i can customize anything on this tool. Reports could be done smoothly and quickly.

Cons

There is nothing to dislike about this product, it was a great experience for me. I highly recommend it.

Review Source

PB

Peregrine B.  
Support  
Farming  
Used the software for: 2+ years

### "Installation Support"

July 13, 2018

4.0

Pros

The very friendly and knowledgeable staff. (OneStepRetail) Systems ability to perform all aspects of POS and Inventory management.

Cons

Expensive, although I don't have much to compare it too. There seems to be multiple on-going costs for hosting server, CSS, etc.

Review Source

AB

Alisha B.  
Assistant manager  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Great Product"

December 10, 2016

5.0

Love the inventory features, truly has a great interface thats almost as easy to use as an iPhone. I love the customer service features that help you remember your customers, market to them. The text to cell phone alert is very helpful especially to keep my employees on time!

Review Source

RP

RON P.  
  
  
Used the software for:

### ""

June 5, 2013

1.5

The product is OK at best. Their support is lacking and they will charge you for everything they can. Training is expensive, and unless you get Renee during your support calls, your probably won't get a resolution in a reasonable time frame. I use Counterpoint for a gun retail store in Daytona Beach FL "Volusia Top Gun". Please feel free to contact me regarding this system. I have had it with this system and their support. The Bound Book software they offer is even worse!

Review Source

SK

Shahbaz K.  
Buyer & Inventory Control Manager  
Wholesale  
Used the software for: Less than 6 months

### "User friendly but not very practical "

November 8, 2016

3.0

As a Buyer & Inventory Control Manager I have to use it on a daily basis but it does not serves my purpose on a larger scale.

Pros

User Friendly, Easy to use

Cons

Not compatible with many scanners and RFID's.

Review Source

VR

Verified Reviewer  
Technician  
Consumer Electronics  
Used the software for: I used a free trial

### "NCR Counterpoint"

April 26, 2016

5.0

it is very useful and has everything we need. Like log in account to every employees and easy to track every transactions. Meanwhile, it can be able to create an account to businesses is useful to track transactions.

Pros

ease to manage over the network and easy assign to every computer.

Cons

keep the option of log in and off on every transaction on every employees and it can be slow.

Review Source

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