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Transform your association management with xCatalyst, the platform designed to unify your association database, member activities, and website management. At ESX, we bring 25 years of expertise in addressing the unique challenges associations face, offering tailored solutions that adapt to your specific needs—whether out-of-the-box or fully customized. XCatalyst goes beyond software by streamlining front-end and back-office operations to save time and enhance efficiency. Empower your members with self-service capabilities enrollment, renewal, event registration, and profile management. Members can attend virtual events, courses and meetings through our xCatalyst LMS and webinar API integrations with Zoom, GoToTraining, and more. Enjoy unlimited growth with transparent, modular pricing and no hidden costs, plus fast implementation in just 30–60 days. Backed by our seasoned team, xCatalyst delivers unmatched flexibility, scalability, and reliability to support your association’s success.
Provider
ESX
Located In
United States
Foundation
1995
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Webinars, In Person, Documentation, Live Online
Support
Email/Help Desk, Chat, Phone Support
Elevate your association using xCatalyst—integrate member, event, and website management seamlessly. With 25 years of expertise, we streamline your operations, boost engagement, and drive growth.
Content Source: xCatalyst
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xCatalyst Reviews
Pros
All their staff are responsive and genuinely care about getting the system running to meet your needs and expectations. Transfer from the old system and implementation was smooth.
Highest recommendation so far for a website AMS. Great team, very reliable, very smart, very helpful.
System performs wonderfully. Customization of ANYTHING is possible.
Customer Service is superior. The company will work with any idea or project we want to undertake to help make it happen.
Cons
Customizing certificates and course development/cloning is limited.
There was no user manual, update releases, or knowledge database for admins of the system to reference.
This made finding information from the admin side frustrating and a lengthy process. Nothing ever felt "easy" to update, find, or add to the system.
But if you forgot something then its an assumption on both sides and that can lead to errors. But thats understandable.
"Great Customizable Features"
Overall: It has been GREAT! All their staff are responsive and genuinely care about getting the system running to meet your needs and expectations. Transfer from the old system and implementation was smooth.
Pros: The ability for both participants and their verified administrative assistants and/or company training managers have access to review employee training records and register multiple employees at the same time for courses.
Cons: Understanding Izenda in order to write queries/reports. Having this feature available is key, but using it is not intuitive.
"XCAT Works... but getting the system to work for your needs is always a time investment"
Overall: Fairly good - we have a unique organization that needs customization at every step, that is not really possible with any software on the market.
Pros: Expansive different options and great customer support
Cons: Customizing certificates and course development/cloning is limited.
"Service Quickly Outgrown"
Overall: After just three years, our 6-person staff outgrew the product and was frustrated with the limitations of the system, the never ending cost to upgrade the system, and the lack of good customer service we could trust. This felt like a one-way arrangement and not the partnership our organization was looking for. The only way for us to learn about system updates or how to use different areas of the site was to personally speak with one of their team members. There was no user manual, update releases, or knowledge database for admins of the system to reference.
Pros: This software was budget friendly for our non-profit association. We were informed that all of our needs and wants for the system were doable. The Committee module allowed for multiple committees and roles within them. It was easy to see what members had paid their dues in a certain date range.
Cons: Unfortunately, the things we were promised turned out to be customized code that needed to be built (and paid for), that ultimately didn't work . The user-interface is dense; it was common for it to take 5+ clicks to get to pretty easy information. This made finding information from the admin side frustrating and a lengthy process. Nothing ever felt "easy" to update, find, or add to the system. The functionality of the software was frequently glitchy and filled with bugs. Our resource documents would duplicate without reason. Posts to our communities would look fine, but upon posting, random characters would fill the post which would then need to be manually edited and fixed. Even updates to our webpages would cause additional characters to appear. When we brought the issues to ESX we were informed they could not duplicate our issues and therefore could not/would not fix the issues. When their payment portal was not working on the day we released our biggest conference registration, we were given a "it should be working now" response. Their CS team did not instill confidence in our team that our issues were taken seriously or that the problems were being addressed.
Vendor Response
"Website Review"
Overall: LCA is not a company; it is a professional organization. That has made this review form difficult to complete becasue many of the questions do not relate to us. The part of ESX tht is most important to me is the support given by the team. There has not been a time that I have asked for help that ESX was not there to help.
Pros: The LCA website is interactive; our members are able to join or renew their membership and register for events.
Cons: Integration of this product was not difficult. The parts of the old website crossed over with ease. However, sometimes, when we ask for a new process, it is not always easy to create the program.
"Great Product, Great Company"
Overall: We love having membership, events, donations, website, e-blasts, networking groups, and administration available through one platform. The system is fully customizable, and if it doesn't do what you want now, they can usually find a way to make it happen. ESX provides excellent support and is always ready to listen and provide suggestions as new needs or projects arise. They also do a great job keeping us informed on the latest web and technology trends. We have used the system since 2011. We had a very smooth rollout and data conversion process. We have been able to add new web-related member services each year, including a career center, and internal functions, such as payment features that are on the cutting edge of PCI compliance standards. I would highly recommend xCatalyst as a product and ESX as a company. Working with them has been a great experience, and we truly consider them partners in what we do.
