Qualtrics

Qualtrics Research Core

5 / 5 133 reviews

Who Uses This Software?

Organizations of any size seeking a research platform that delivers the insights that drive real change, momentum, and growth.


Average Ratings

133 Reviews
Value
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $299.00/year
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Qualtrics
  • www.qualtrics.com/
  • Founded 1990
  • United States

About Qualtrics Research Core

Qualtrics Research Core (RC) is the top rated online survey tool to capture, analyze and act on data. Our flexible platform features makes it easy for you to build beautiful, complex surveys with drag and drop ease. You are in control. Leverage 100+ question types, embedded data, branching, display logic, quotas, email triggers, mobile and offline compatibility, randomization, and all the advanced features youll ever need. Have our team of industry experts help you get started today!


Qualtrics Research Core Features

  • 360 Degree Feedback
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Distribution
  • Embeddable Survey
  • Kiosk Survey
  • Mobile Survey
  • Multiple Question Types
  • Offline Response Collection
  • Paper Survey
  • Phone Survey
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • Survey Builder
  • Templates

Qualtrics Research Core Reviews Recently Reviewed!


Great survey tool for constructing complex surveys

Apr 18, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The platform has a lot of functionalities. The customer support team has helped leverage these functionalities to create a very complex survey. It it worth talking to their technical support specialists if you have difficult task.

Cons: There are a lot of things I can do that I didn't know about until I talked to someone.
Often, there is a long wait for the support services

Overall: There are a lot of advanced functionalities (display logic, loops, re-directs, embedded data) that are not available on other platforms

Simple and hassle free when using. Makes it a lot easier to manage and handle

Apr 09, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Using this software makes it a lot easier to getting everything together as one would hope it would.

Cons: There is nothing that I have encountered that makes me not like using this software. It meets my expectations.

Excellent service when needing questions asked

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of creating surveys with all the fun bells and whistles is what I really like! Support is great!

Cons: The reporting section could be a bit easier to work. I want to click a button and see my survey response rate easily.

Capterra-loader

I love experimenting with new ways I can use Qualtrics every day!

Mar 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I literally use Qualtrics for everything but surveys. We use it as a form tool, quizzing engine, LMS course enrollment, and so much more. If you want to capture any type of data from a customer and literally do anything you want with it, you need to take a good look at Qualtrics.

Cons: One feature I wish was available in Qualtrics would be the ability to use 'Switch' statements in the survey tool. It's set up so that you have to use tons of 'If' statements to set embedded data (variables) to specific data.

Overall: We have started to use Qualtrics and its API to capture data from users and then pass that data into our other systems. We have been developing so many ways to automate processes on our campus and Qualtrics is becoming the engine that drives the automation, but also the main interface for the end user. For example, we have been using for self enrollment for certain faculty development courses. A faculty member goes to a registration page, which is actually just a Qualtrics form, fills out a little data and then clicks the Registration button. The faculty member is then automatically enrolled in the selected course in Canvas. That's just one small use case that saves a bunch of admin time.

A powerful survey platform geared toward academic use cases

Mar 29, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Qualtrics can support just about any sort of logic or plugin you need and interface with other useful platforms it's very powerful.

Cons: Qualtrics is the most popular survey platform for academic researchers, and accordingly its features are geared toward their needs more than market research.

Qualtrics is my favorite survey software!

Mar 29, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
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Pros: I love Qualtrics and how easy it is to use, even though it does a lot of complicated things! Qualtrics surveys are professional and very very well-designed. I love how much control I have over the design and layout and logic!

Cons: Qualtrics can be a little hard to navigate at first, but overall it's the pricing for non-students that I can't get over. It's not always worth the money when there are free products on the market that can get the job done (even though they don't do the same things).

Overall: Professional survey design and great analytics!

Qualtrics and Vocalize do what I need and do it well...

Mar 16, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Powerful and easy to use. I wad able to easily construct a survey, distribute out and setup a powerful dashboard to visualize the results.

Cons: Some parts are complex and a little buggy. The online documentation is not always complete. Reports could be more intuitive. Dashboards should be sharable without licenses.

The product is great for all users of a large university for academic and administrative purposes.

Mar 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: There is no installation required, the product innovations are seamless. Using the software is intuitive. All the work is backed up automatically. There is flexibility in how work can be shared between users. Collaboration inside and outside the institution is not a problem. In an African country, where there are limitations in terms of internet access, the product still meets the need of most users. Although we have not invested in the offline application, most researchers find other ways to deal with the problem when they are in remote places.

Cons: The analysis side of the product could be improved. There are limitations in how to manipulate the data to get the best table or graphs to display the results. Most of the time I go to Excel in order to get the graphs that display the information in an optimal format.

Overall: Very efficient data collection and data management with students and colleagues.

Capterra-loader

This software helps me tremendously with our university departmental data. I highly recommend it!

Mar 15, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
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Pros: It is intuitive. The data and analysis and reporting features are very helpful and easy to use. Sharing is nice. Integration with other products is useful as well.

Cons: As much as I like new features that are rolled out regularly, it is nearly always an additional cost and very costly at that. I see cool things and then realize that it is going to take a big meeting with our university to even consider the huge cost.

Overall: Ease of use and good reporting.

Intensive Analytics!

Mar 15, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: There are some great back end features in Qualtrics. You can analyze data in so many ways, track responses so easily, and view analytics quickly!
The ease of creating a survey is amazing! The actual creation process is so user friendly that it really is an awesome software to use.

Cons: Sometimes, the analysis portion of this software is a bit tricky. Definitely a learning curve to this, however if you export all results into a CVS form on Excel and use a Pivot Table to analyze, that's also easy! I'm just still learning the software though, so I'm sure that there is a way to do that within the system.

Intuitive

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Qualtrics Research Core has extraordinary capability tucked away behind a highly intuitive, simple, clean veneer. It delivers to the needs of a wide range of users from someone completely new to research designing their first short survey to an experienced researcher programming a complex survey with advanced logic. Technology should be simple and human at it's core and Qualtrics delivers to that.

Cons: At times the software can be quite click intensive and repetitive. I haven't explored the capability to incorporate syntax but as I use the platform more this may be something I end up exploring to save time

Overall: The ability to turn around research projects very quickly at relatively low cost

Qualtrics has made it possible to do what it once took a team of 5 people to undertake.

Mar 11, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The power of it's reporting, and the ability to track survey responses. The ability to create new projects from previous ones in order to easily compare past results with current results

Cons: a little bit tricky to start off with as it has so many options. I've struggled with importing contact lists.

Overall: Time and clear analytics

Served my needs

Mar 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
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Pros: Definitely handled my needs for a project that my team needed feedback on, so outside of that it's hard to complain. the software handled pretty much everything we asked it to do, so I cannot complain too much.

Cons: Found the price a little high though.

Easy-access questionnaires

Mar 07, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Qualtrics is pretty powerful, yet it remains "accessible," with a very easy learning curve. At its essence, it is a backend for designing questionnaires. Basic features include your typical types of questions (multiple choice, radio boxes, checkboxes, free-text entry, etc.). Advanced features include display logic and sub-questionnaires. You may distribute via email invitations and monitor questionnaire completion. Finally, it has some rudimentary analysis tools that can give you some descriptive statistics. Export options include .CSV, if you want to get the data into Excel or some other tool for more complicated analysis.

Cons: Don't try to do anything fancier than descriptive statistics. But you can export data pretty easily to do analysis and/or visualization elsewhere.

Great for school research

Feb 16, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It was easy to use and very insightful. A little difficult to pick up but overall I had a very positive experience using this for a product development class.

Cons: Like mentioned, it can be difficult to learn. But once you have the hang of the tools available the possibilities are endless. Helps tremendously with data.

One of the best survey tool in the market

Feb 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Qualtrics is a very intuitive and user friendly tool to build and launch a survey in few minutes.
It offers the possibility to use different question types and logic in the survey flow. It's easy to build the questionnaire you need using its set of functionalities. There is the possibility to track respondents and send reminders, through email invite. Support team and e-learning platform are offering a first class service.

Cons: For the time being there better tools for Conjoint Analysis and Max Diff analysis.
Reporting functionality is ok, but could result most proficient to download raw data to build visualizations with other tools.

Overall: Advanced survey functionalities

Research Broken Down for all to understand

Feb 07, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I liked the accessibility and ease of use for Qualtrics. The options for graphs, charts, word bubbles, etc. for showing results is very neat and great for presenting your results. The system is very initiutive and allows for creating a seamless survey.

Cons: I had severe issues with logging in. And it didn't let you update in real-time if multiple people were working on the same survey.

Was able to setup Custom From email address effortlessly through Qualtrics technical support!

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ease and robustness of the functionality of Survey Design, in particular the features within Survey Options and Tools is very robust and allows you to customize specific to your needs. Data and Analysis tab also has great functionality.

Cons: My least favorite feature for the Qualtrics ResearchSuite platform would have to be the Reports tab, as it has limitations in terms of reporting formatting ability. And the downloads to Excel require that I do some significant formatting on my own to get it to my specific needs. But its good value for the money.

Overall: The robustness and customization ability of ResearchSuite. It allows me to successfully use this as a self-service data collection tool.

Survey platform with the most functionality, although drawbacks for some research designs.

Jan 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Out of the all the survey platforms I have tried (survey monkey, wufoo, google forms etc.), Qualtrics has the most flexibility and functionality, without compromising the intuitive, user-friendly layout. Building surveys is painless, and when building more complicated surveys, I never hesitate to call the support team because of the short wait time and COMPREHENSIVE, USEFUL HELP.

Qualtrics allows our lab to create, share and score surveys EFFICIENTLY.

With the `Library, we can store surveys, blocks, and questions, which can be copied, edited or referenced in future projects. We have a personal libraries, and shared lab library.

`Scoring saves us days of data cleaning. We can score a survey multiple times for different categories we create (ex. categories like Depression Score, Hopelessness Subscale Score). We also can customize the point value of the question items. This is important when the Likert Scale does not follow 1-5, or when a question needs to be reverse coded. When we need more advanced/customizable calculations we use embedded data (ex. converting sum to word labels depending on cutoffs). With scoring features, data can be expertorted and ready for analysis with VERY MINIMAL data cleaning.

Before I explain the cons, I want to lead with saying support is always open and grateful for feedback and has even reached out to speak with me about what features I would like to be added.

Cons: Although useful, scoring is cumbersome, and confusing. 1. 'Scoring' does not automatically set the items point value based on how it is recoded (items need to be reverse coded when inputting AND scoring). 3. Scoring does not stay with a survey when added to library 4. Scoring also has glitched numerous times not allowing me to create new scoring categories. Support has yet to reach out to me about a solution (over 8mns later).

Embedded data (ED) also causes issues. 1. ED is case sensitive, so you must be very careful when inputting ED in logic or piped text. Often my logic is not working, or data is wrong, simply because I have an extra space at the end of my ED. Qualtrics should add the ability to choose ED you set from a dropdown eliminating this problem 3. ED has glitches for me not allowing me to view certain dropdown options in Survey Flow (also unexplained by Support)

Survey flow is also quite cumbersome. When working with a complex survey (a lot of logic/branches/ED) it is hard to navigate. Survey Flow should have a side bar of levels for easier management. Survey flow would also benefit from having a 'checker' for incorrect logic or ED, keeping me from having to use the trial and error method.

Other features I would like to see to the platform, 1. conditional formatting for email triggers. 2. ability to breakdown a survey report by individual 3. ability to link surveys reports together to look at data over time (ex. weekly report of anxiety symptoms).

Qualtrics is one of the most user friendly pieces of software I have ever used.

Jan 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: User friendly, but very capable of doing complex steps. The help documentation is very thorough and easy to use.

Cons: A little hard to understand where to go to find help documentation now with all the products showing up. We just have the Survey product and you need to use the Research icon to get to help for Surveys.

Qualtrics research core is great!

Dec 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We've used the survey tools and love the functionality. It was a good experience to track and manage our data as well as send out a link to everyone needed to take it.

Cons: Little bit of a learning curve to start off but it was worth it once you get the hang of it, it's a robust and powerful tool.

Work in healthcare and academia, clinical and academic research

Dec 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Liked the customer service available at all times to help with the most basic of questions and functions. Enjoyed the graphs and visuals available for our project.

Cons: Bit of a learning curve before using. Would be nice if there was an informational tutorial to watch when you purchase the product. The videos that were available were not as helpful as I had hoped.

Overall: Benefits from this software was easy to use data sets and visuals.

Qualtrics support are always on hand to share their expertise when you need it.

Dec 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Research projects are easy to create and launch and the reporting and dashboards make sharing insight really easy.

Overall: all my research and reporting needs in one place and the integration with CRM

Easy to use survey program with a lot of features

Dec 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tons of question options
Easy to use
Easy to distribute surveys and follow up
Built in summary of data

Cons: There are a few small things that are quirky or difficult to figure out but the support team is easy to get a hold of and very helpful.

Capterra-loader

I've been using Qualtrics for over a year and all I can say is WOW!

Nov 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The intuitive, user-friendly interface makes building surveys a breeze. There are many different question types to choose from so it's easy to find one to fit your needs, and additional survey options (such as branching, embedded data, customized messages, email triggers, and more) make the instrument very versatile. Qualtrics is also modern looking and mobile friendly, and I have seen survey response rates increase since its inception.
I have had the pleasure of working with several Qualtrics employees during implementation and found them to be extremely helpful and professional. No matter what I ask, they deliver, and quickly too! Even when I think I have a problem they can't solve, they come up with a solution that works. I also appreciate that the product is constantly evolving and making improvements based on customer feedback.

Cons: Depending on the amount of data, the Report interface can be slow to load. Also, when exporting reports to a word document or PDF, the graphs sometimes appear blurry and can be difficult to read.

Overall: The product is intuitive, easy to use, and the online training videos made the system easy to learn as well. Implementation went very smoothly thanks to the Qualtrics employees that worked with us on setting up single-sign on and our more complex surveys. The surveys look modern, and the questions are versatile (which makes it more fun to take surveys). In my opinion, this has led to higher response rates, overall. It's also easy to analyze the data and send out reports.

A very powerful application

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The broad variety of question types, the generally intuitive inteface that lets you start simply, but encourages you to explore its more poweful features. I like the ability to easily get data out in a variety of formats. The ability to customize the look and feel is very nice, and the flexible distribution options work very well for us.

Cons: The Table of Contents tool is limited by rules put on place for surveys. I would like to see educational options settings that would allow for educational use.

Qualtrics delivers great data... at a price

Nov 09, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I really enjoy the quality of data and the backend reporting tools they provide. They let you drive the software as much as you want/able to.

I use Qualtrics to collect applications for scholarships and use the data for reporting.

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love the ease of using Qualtrics. The interface is very user-friendly and quite self-explanatory. I can add as many questions as I'd like and customize them individually. I love the ability to look at responses in real-time, without waiting until my survey is complete. This system as allowed me to streamline our scholarship application and reporting processes, instead of doing the two separately.

Cons: I think the software is great, however, I would love the ability to personalize the design layout. Sometimes our surveys can look very cold and general, so it'd be great to add more color, etc. I do not think this outweighs all of the great things Qualtrics does, it would just be a way to put it on the next level!

Overall: I have the ability to create a survey and distribute it almost immediately! I can also copy previous surveys so I'm not "recreating the wheel". This has made my life much easier and made the most of my time in terms of surveying. It's great to have this software at my fingertips and ready to go at all times!

Capterra-loader

Great survey tool to connect to Salesforce

Oct 06, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Qualtrics Insights Program is easy to use, offers great quick metrics and visual tools, and it's easy to add photos to surveys.

Cons: The platform is fairly robust and costly for what it is used for most often, which is as a basic survey tool.

A very powerful survey application, very intuitive to use! Extremely flexible, superb support

Sep 04, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The broad variety of question types, the generally intuitive inteface that lets you start simply, but encourages you to explore its more poweful features. I like the ability to easily get data out in a variety of formats (SPSS, CSV, etc) and add Tableau support was a huge plus!!! The ability to customize the look and feel is very nice, and the flexible distribution options (email, anonymous links, etc) work very well for us. The ability to embed objects in the GUI Editor is awesome, we have built training, teaching modules in Qualtrics without advanced tech help just because the tools are so easy to use!!

Cons: the Table of Contents tool is limited by rules put on place for surveys. We'd like to see educational options settings that would allow more creative use of Qualtrics for educational use.

Overall: great survey tools obviously, but we have built some wonderful educational applications as well
Without the flexibility of Qualtrics we would never have even tried to create these apps on our own.

Intuitive and powerful survey tool

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Since the first time it's very easy to build and launch a survey. In a short time it's possible to learn how to use also the more advanced features

Cons: Conjoint analysis features can be further developed, I also use to to download data in excel format for a more in depth analysis

Overall: advanced survey done internally

I've been using Qualtrics for custom surveys for the last 5 years and think it is an amazing tool!

Aug 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use for survey development, email blasts, and reminder notices. Report tool is also a convenient way to get tioplines out quickly to clients.

Cons: I would like to see more survey completion status statistics such as survey duration, distribution of questions where respondents stopped taking the survey, etc

Versatile solution that capably supports my organization's online data collection needs

Jul 19, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It handles all phases of the online data collection in a variety of modes, whether surveys are distributed by email, posted online, shared via social media, etc. Developers make constant improvements and welcome input from users. It includes a lot of lesser-known but very handy features that improve the experience for survey respondents and researchers alike. Although it's mainly point-and-click based, it does allow some customizations with html, css, and javascript for those who are familiar with them. The design control is user friendly; with Qualtrics it takes little effort to create visually appealing online surveys and forms! Finally, in an enterprise account like ours, the number of different options that can be enabled and disabled for users sets Qualtrics far apart from other tools I've used.

Cons: I would like to see a little more customization available for standard respondent messages, and enhanced validation between numeric fields and with calculations. Bounced email diagnostics would also be very helpful to have.

Overall: Streamlines and expedites the collection, analysis, and dissemination of large volumes of data across the organization, putting staff in closer control of their projects.

As survey software goes - this is the most complete!

Jul 18, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ther are many things I love about this piece of software, but the two that stand out are its research core and real-time online sampling. Being heavy into numbers and "big data"... this software platform provides the market researcher a depth not found in many other platforms. The power on its computational abilities is the real power behind the brand.

Cons: A fairly steep learning curve for a novice or first-time research project manager. It is also the kind of platform that will perform so many more things and can - if the user is not careful - provide an information overload to that user.

Overall: Real-time calculations and the ability to make changes on the fly to your survey. It can be adapted to customer feedback activities and be turned around and then used in a research & development environment... not many products have this flexibility.

Qualtrics is a sophisticated, reliable and very user-friendly software that I use every day!

Jul 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The feature of Qualtrics I like the most is that the sky is the limit in terms of it's versatility. One can make a very simple, straight-forward survey or one can use sophisticated logic and make a very complex survey. This versatility allows me to use Qualtrics for any job I have.

Cons: In it's current state the Insight Platform reporting features are less-than ideal. They are making progress and things are getting a little better, but there is a long way to go. I still am not able to customize my graphs using the reporting tool like I really need to do.

Better than expected

Jun 19, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I enjoyed the ease of use the most. It was definitely created to be user friendly and you do not have to be a computer genius to get around the program.

I am delighted with the Insight platform as a survey tool!

Jun 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am extremely impressed with the number of built-in options for survey development and have been even more delighted by the helpful customer support team that is always ready to jump in when I can't figure something out.

Cons: If I export the survey to Word in order to have others review and revise things (so we can all share and track changes in mark up), I can't cut from Word and paste within the Rich content editor and choose to "paste and match format"- I have to go in and manually reformat the text to match the rest of the question.

Overall: Easy survey development with customized options, excellent customer support, we also used your paid translation option to offer our survey in two languages.

Formatting a survey on your own is easy even for more complicated tasks.

Jun 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's flexible. It has options for online and offline surveys. Importing questions from previous surveys is seamless, editing and reordering questions is simple. There are built-in features for a wide range of question and response situations. Qualtrics overs 24-hour support and tutorials for complex programming tasks to get you the design you need. The support staff are professional, friendly, fast and knowledgeable.

Cons: Ocassionally I've run into glitches and had to delete and re-enter questions to get rid of an issue. Editing (and re-editing) wouldn't fix the issue.

A very complete system! Perfect for Academic research as well.

Jun 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very friendly and complete. Many possible customisations. The logic options and the survey flow are perfect.

Cons: It is not the best option if you manage to work with pictures. It would bring some advanced features related to the use of graphics.

Overall: The possibility to setup complex surveys easily.

Very intuitive, easy to customize and use, user friendly and best research tools

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Features & Functionality (many options available, easy to select & use)
Printed Report (customization)
Initial Report (Dashboard look & feel)
Easy DIY Customization (look & feel, survey flow, report)
Best Customer Support Ever!! ^^

Cons: Signature & file upload (additional step require to download instead of usual downloading of raw data)
Printed Report (unable to display all rows for text entry at times)
Initial Report (not easy to customize, rooms for improvement as compare to Printed Report)
Contact list (time consuming to upload data with other languages)

I love the software.

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to navigate and get things done. I love using the software because there a lot of options I can use to meet my research needs. The improved version looks nice too.

Cons: It is so slow moving from one tab to another. It doesn't have the open in a mew tab option too. It would have been so much helpfull if it had the later function.

Overall: It keeps my research organizationed. The different options makes it easy to work with.

Qualtrics isn't cheap, but it's the Cadillac.

Jun 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: You can do almost anything you can imagine from an insights perspective with this software. If you can dream it, you can do it!

Cons: Sometimes it can be a bit difficult to figure out how to do something. Not every function is intuitive.

Overall: I've used it to conduct research with a variety of constituencies...and to assess class projects. It's very versatile.

Very useful software

Jun 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Functionality - I can do pretty much everything I need to do when constructing a survey. There are diverse options. Very customize-able. Fairly easy and straightforward to learn. Customer support is always helpful, friendly, and kind.

Cons: The platform change was difficult to get used to. The placement of various functions are not always intuitive.

Overall: Able to conduct research.

The Qualtrics Insight Platform is superior to other platforms our company has used in the past.

May 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use and very intuitive. I love the library where you can learn to use any functionality within the tool. When I can't find answers in the library, the tech support area is available to help. The techs are always easy to understand and have always been able to resolve any questions that I have. I have used both email and telephone methods for tech support and have had superior results both ways.

Overall: It is easy to use and very intuitive. I also like that updates are made to the software based on feedback from the users. I have been told before when I asked about a feature that it would be turned in for future enhancements.

Excellent tutorials and webinars, give you 5 starts for that

May 22, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use for simple surveys. good tutorials and web training. Customer support is excellent, I always have answers.

Cons: Reporting is not good. There is no an easy way to produce summary and cross tab information reports.

Overall: It is an standard survey tool used for all of our users (students, professors, admin staff) with a great qualtrics support, and unlimited training with excellent tutorials.

Qualtrics is the best survey platform I have discovered so far. Thanks for making my work easier!

May 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to handle, great support, intuitive, flexible, server hosting in Europe!
I have used it for two research projects and was always amazed by its quality. It is a fast program, that makes even complex reseach projects easy.

Cons: It is rather expensive compared to other products. I wish I could use it for more projects and promote it further with my colleagues.

Overall: Flexibility, Easiness, Intuitive!

I love that you have A great link link to check how we can order and bye the the struct

May 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that it is easy to use a and give you no spams I also like that people can use this site if they like too

Cons: I would like to see an open line chat on your site so people can ask Questions

Wonderful

May 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This is a great program and easy to use. They have great customer service and the organization is amazing and very helpful. I would recommend this to anyone

Cons: I don't have many complaints maybe just a little more user friendly for new people beginners that are new to this software

it was a wonderful experience

May 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ive used it for my masters research. This is a great program and easy to use which has a great customer service and the organization is amazing and very helpful. I would recommend this to anyone!

So easy to use , it's almost fun !

May 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Pros: What I like most is the fact that you do not have to be a huge company to join . Everything about this software is beyond easy to use. Qualtrics costs a bit more than others , BUT from my short experience, they have the best costumer support . I also value that the costur support is 24/7 . This is especially important to me considering I do some of my best tech work at night .

Outstanding product and company

Apr 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, great functionality

Cons: Nothing

Overall: My organization has used the Qualtrics survey software for two years, and we are extremely happy with the functionality and ease-of-use of the software. The company is truly outstanding -- their customer experience is the best I've experienced to-date.

Recommendations to other buyers: In-person training held regularly would be very beneficial

Qualtrics is a delightfully powerful survey tool

Mar 28, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service is the best in the business. Feature requests are taken seriously. The platform is clearly designed for ease of use.

Cons: A bit of a learning curve for some more advanced functions.

Overall: At my organization, we conduct surveys for a range of clients with different needs, population sizes, and levels of sophistication. Qualtrics tools allow us to offer a range of products and services to our clients with limitless customization.

Recommendations to other buyers: Knowledgebase is stellar.

Awesome support services.

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Qualtrics is committed to their users' success. Awesome customer service. Easy to use platform that's quick to setup.

Outstanding product and even better organization

Mar 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use basic functionaly

Cons: The reporting side is not versatile as I would like to include personal responses without having to embed fields.

Overall: Recently become a user of Qualtrics. I am still learning my way around this tool but the level of support is has been superb. Recently attended Insight Summit and the experience exceeded our expectations. The culture and energy it was impressive, the speakers and breakout sessions were amazing and the opportunity to network with other people in the industry was excellent. I am looking forward to retake my Bronze certification and continue to learn more about your product.

Recommendations to other buyers: Not at this point

Fantastic service all round!!!

Mar 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: The best survey platform I have ever used, I absolutely can't fault it and he customer service is second to none.

So versatile, easy

Mar 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Extremely versatile, easy to use, extensive knowledge library (university).

Cons: At first glance their workflow is different from other survey software vendors out there. But reading some articles on how to achieve advanced survey objectives, it totally makes sense.

Overall: I've been using survey software for almost 10 years now. We recently switched to Qualtrics from Fluidsurveys (acquired by SurveyMonkey) and have absolutely no regrets. Building surveys is extremely easy and their library with predefined choice options & questions is a real time saver. Via their API we are able to present survey results directly to clients through our own platform. Yes, maybe Qualtrics is a bit more expensive than other SAAS solutions out there, but I haven't seen any organization delivering support as good as they do. We are a small professional services firm and at first I thought Qualtrics was (purely) focused on large enterprises. But honestly, I feel like a real valued customer.

Recommendations to other buyers: Before you start building your first survey, please watch some of their "How to" videos. This will get you up and running in no time.

Supermarket

Mar 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This platform is a great product and a must have for everyone super easy to use and it well worth the price me my self I love this product and I going to check out more so go check it out for yourself and see what I am saying

Excellent Customer Support

Feb 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I've used Qualtrics for many, many years. Qualtrics always provides exceptional customer support. They encourage their clients to let them know if there is a feature or function they would like to see. There is a variety of useful options one can use when creating a survey and collecting responses. They have options for any type of survey and audience.

very insiteful

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This software is easy to use and great for your business.You can easily get customer feedback to help improve your company.The software is easy to install and you can get it setup in a few minutes.

Great tool, great costumer service!

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: As a librarian at an academic library, I use Qualtrics for our quality surveys among library users. The simplicity to make a good survey, the great graphic looks and user-friendly layout (both on desktops or mobile devices), the easy process of downloading reports in all kind of formats and a great costumer support are just mind-blowing. This is really as good as it gets. Thanks, Qualtrics, great job!

Easy to use

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This by far is one of the easiest survey platform. I love the option of clicking on the stars to rate instead of having to slide the bubble across the line.

Qualtrics Insight Platform

Feb 13, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money

Comments: Customer service was not as good as I had hoped but everything else including the functions worked perfectly .

Such a breeze

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This program is very easy to use! It is very organized and put together. It's clean and simple. So easy to understand

Qualtrics Insight Platform

Feb 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Their customer service is simply outstanding. We discovered Qualtrics to be useful in so many ways. Users can immediately create surveys that are easy to build. They have detailed user guides to help you understand every aspect of what you are doing. A lot of functions available.

Very easy format

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It's really such a great way to gather information. The surveys are very easy to navigate. Have had very little, if any, issues with it performance wise. This is probably one of the most responsive and simple survey program .

Wonderful company!

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Love the fact how easy it is to use! They instruction are easy to follow, VERY organized which I love! This sight has helped my company and employers be more organized and developed a better visualization for our data.

Love the drag and drop

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The new features for the Qualtrics Insight Platform are awesome! The ease of use is incredible. I love the nestable drag and drop projects and folders.

Great Software, works well!

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This software is great! I have used plenty of software over the years, and some is easy to use and works great, while others not so much. This is for sure one of the great softwares out there. It is easy to use, runs well and works exactly as I need it to. I would recommend this software to anyone that is looking for good software. Very organized, well put together and runs nicely.

Great software

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great for any software user. Easy to get the hang of even for a novice like me.After using this software, I will continue using this maker.

With a little tinkering, great software!

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Overall, my experience was great! It took a little tinkering at first to get used to the interface, but in the end was pretty painless and easy! Would highly recommend using.

The customer service experience was also pretty painless. Didn't have to wait long to speak with someone, who resolved my issue on the first call.

Great market research tool (design to deployment)

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Qualtrics is the best market research tool so far and the best decision our team made after reviewing over half a dozen vendors...I love their intuitive and easy to use survey design with great features...Although we would like to request a few more or existing features to be tweaked for further analyses purpose...I can envision that Qualtrics has the capacity to grow into a dashboarding SaaS tool...may be it already is and that I have not had a chance to take a look at it. If it does...I look forward to long term relationship doing business with Qualtrics.

Hats off to Capterra for creating such a helpful and a timesaver tool selection website that I have raved about it to my supervisor and colleagues. I am Capterra frequent visitor to check for any new softwares updated to the list and softwares that I can propose to my team.

Amazing as Usual

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I use Qualtrics every day as part of my job and any time I have a question/issue, I contact Qualtrics support and my questions are answered (or issues resolved) not just in a reasonable amount of time (usually within 1-2 hours), but the level of detail provided in my support is unlike any other. Often when I have a question regarding a particular feature I receive a custom "how-to" video from Qualtrics Support, visually walking me through the steps.

Triggs on Qualtrics

Jan 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: survey design and distributions

Cons: reports lack significance testing

Overall: I love the flexibility of the survey design and level of control over distributions. However, I wish reports had the significance testing incorporated and that I had more control which variable is represented on any axis, color, etc.

Exceptional customer service along with a great product

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: From a technical perspective, Qualtrics is a great platform. However, I have found that it is not the technology that makes Qualtrics stand apart from the competition. It is their customer service, which is simply outstanding. No other company in any sector has such a great combination of product and service.

Excellent product

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: This is an excellent product that gives you accurate and useful data to evaluate products and events.

Positive Insights Platforms

Dec 21, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Took some getting used to but once up and running, the platform is accessible and helps tremendously when doing runs and cuts of data.

GREAT CUSTOMER SERVICE and PROGRAM!

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I was able to complete a survey within 30 minutes. It is very easy to use, and provides a professional feel and look. Customer service is readily available to answer questions and concerns. They made this quite a great experience. I totally recommend Qualtrics over any other source for data collection.

Qualtrics Helps Tell Your Story

Nov 22, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability to dissect and visualize data. Customer service is impeccable.

Cons: Downloading raw data can be difficult

Overall: Qualtrics new Insight Platform works tremendously to help you visualize and understand your data. It allows you to customize every piece from start to finish.

Survey creation

Nov 21, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: versatility

Cons: some functions are a bit cumbersome, particularly if you have to redesign something already created.

Overall: I have been working on a lengthy survey and have been able to do everything I could want the survey to do through Qualtrics. On rare occasions I have been momentarily stumped on how to create the survey in my mind, but the available information and support has been excellent!

An excellent product!

Ethically sound data

Nov 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: great for sharing data in a team but not beyond that. to solve the issue of protecting participant privacy that many free survey apps will not address.

Recommendations to other buyers: worth the money.

Great customization

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Pretty much all the surveys conducted by my University (University of Texas at Austin) are powered by Qualtrics. They all are customized to fit with the school's color scheme, which is a nice customization option.

So happy with Qualtrics! You guys rock!

Oct 19, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's complete and fairly easy to use. I also like the tutorials.

Cons: Not really any suggestions. It's meet all my needs so far.

Overall: I've been a user of Qualtrics for many years and expect to continue using your service forever--for as long as I can do research. Your platform is great and your customer support team is the best I've interacted with. It's even hard to think of any suggestions for improvement, because you already do such a solid job.

Recommendations to other buyers: No.

Excellent platform for in house surveys and analytics

Oct 07, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Super easy to use, easy to produce reports or data tabulations, easy to manage panels and samples.

Cons: None

Overall: Qualtrics is extremely versatile, easy to use, allows you to create professional lookin surveys, and the customer service cannot be beat.

Recommendations to other buyers: No

Qualtrics, Surveys for researchers

Oct 06, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great for Researchers

Cons: Quotas

Overall: We used qualtrics for product prototyping, and to create business automated processes. We've even used it to diversify classrooms. Do NOT compare them to Survey Monkey! They are so much more. It's not just about the interface. It's about the Data analytics.

Recommendations to other buyers: Get this product and use it immediately. Take advantage of the native email system built within. If you rely on your own email system you'll be missing out on much of what the product can do.

Flexible tool with fabulous customer support

Oct 06, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I am a new Qualtrics user and have started created surveys that will be used by others in the organization. The basic features of the tool are intuitive; however, I wanted to limit the number of statements on a Likert rating scale based on answers to previous questions. I emailed customer support and had a response (personalized screencast) within an hour.

great voc product

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: great voc product. qualtrics is so easy to use and gives us great insights into how our customer are doing. cant live with out it.

great voc product

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: great voc product. qualtrics is so easy to use and gives us great insights into how our customer are doing. cant live with out it.

Solid Solution

Oct 04, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use yet robust. Always works. New functionality always being added.

Cons: There needs to be more open API integrations. Not many plan options for startups or small businesses on a budget.

Overall: I have used many different survey and insights platforms and I always find myself trying to use Qualtrics for everything I can (and probably things it wasn't meant for too). Having a robust yet easy to use platform to collect and manage user insights is key for any business to make data driven decisions.

Not having to worry that the business decisions or changes made in the company are just lucky guesses is huge. Having a solid platform like Qualtrics makes it easy.

Software buying.

Oct 04, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Was easy to look through, just needed to give better explanation of what it was for. Download was okay.

Outstanding

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's an awesome way to make extra cash for your opinions.

Cons: It's so awesome, I have no cons.

Overall: This service is really awesome. I love how it pays you just for your opinion. These are great people to deal with and their. Customer service is outstanding. A+ to that.

Recommendations to other buyers: N/A

Amazing company

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's completely compatible on most mobile devices.

Cons: It's so good I can't think of any cons.

Overall: I've been taking surveys for nearly 3 years on this platform, and I can gladly say these are super fun surveys. They're very easy and give no issues and high payouts as long as you give high quality honest answers.

Recommendations to other buyers: Give honest answers and get paid high amounts.

I live for this product

Oct 03, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very convenient

Cons: It's low resource

Overall: I agree this software ideal this is to help build and I feel like it absolutely does that also it's very useful

Recommendations to other buyers: I want everyone to try this product

Easy to implement simple studies, tricky for more complicated questionnaires

Oct 03, 2016
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Comments: The software is used for our research - I find it is easy to implement simple studies, tricky for more complicated questionnaires such as nested questions that depend on a chain of previous responses, or ones we want to target specific demographics. The interface makes survey development and distribution simple, but more support both online and interactively for crucial but atypical uses would be helpful.

Was great until all the changes!

Oct 03, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Has all the functionality needed for sending out surveys

Cons: The recent user interface changes

Overall: I've been a Qualtrics user for about 7 years now. The software is great and has all the functionality I need for sending out surveys in a university setting. However, they just revamped the user interface and it is awful. The functionality is the same, but things are harder to find and some features are just horrible. My least favorite part is accessing the data. The default interface is so much worse than their last version. I am curious if they actually got user feedback in the redesign process, because all of my colleagues who use Qualtrics feel the same as I do. Good software, but they shouldn't have fixed what wasn't broken.

SJFC is using Qualtrics

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything; support, knowledgebase, reliability

Overall: It has been over 7 years since we started using Qualtrics on the college campus and it has been a wonderful experience, support is consistent and always responsive. The product is very stable and most recently contacted to ask " how can we help you work better/smarter".

Easy to use since day one.

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease-of-use
Beautiful
Feature rich
Clear

Overall: I've been using Qualtrics for over 6 years now. The software only gets better and better with each passing year, with more and more features, yet it is just as easy to use as it was when I first started using it all that time ago. I can't recommend Qualtrics more highly.

Excellent company!

Oct 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Qualtrics is the leader in the industry. The way they tailor their products and provide the data needed ensures that they will be essentially for businesses for a long long time.

Easy to learn and excell

Oct 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Cons: I would like to be able to sort data more fine before having to export.

Overall: I fell in love with Qualtrics after my first use. I seek out ways to use it at work - in many different forms. It took me no time to learn and the customer service is amazing when I get stuck!

Great finder

Oct 01, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I wasn't sure exact what kind of platform our buisness needed but I explained to our very helpful consultant what I wanted and what I didn't. In just a few hours, he got back to me with several great options that were exactly what I was looking for.

Qualtrics can't be beat

Sep 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Power, flexibility, cost, css support, java extensibility.

Cons: There aren't any.

Overall: We had used other survey vendors, but they just didn't have the flexibility and power that Qualtrics does. If you need power, ease of use, low price, easy data reporting, professional helpdesk staff. Qualtrics CAN'T be beat!

Recommendations to other buyers: Qualtrics will do a free trial. We were hooked, and there prove was literally UNBEATABLE for what they offer!