# Page 7 | XM for Strategy & Research Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is XM for Strategy & Research the right Survey solution for you? Explore 424 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/72396/Strategy-and-Research/reviews

---

XM for Strategy & Research

4.7 (424)

[View alternatives](https://www.capterra.com/p/72396/Strategy-and-Research/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 15th, 2026

# Page 7 - Reviews of XM for Strategy & Research

## Showing most helpful reviews

Showing 151-175 of 424 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

kF

kim F.  
Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Great Survey Tool"

June 6, 2022

5.0

Overall, switching from survey monkey to Qualtrics has been better for our needs.

Pros

Many built in features making it much easier to creat surveys. Also built in reporting tools making it easier to analyze your data/results.

Cons

I have not had any issues or complaints while using it. It did take a while to learn all the features compared to when we used survey monkey so just seeing all the features that are available.

Review Source

VR

Verified Reviewer  
Marketing Manager  
Higher Education  
Used the software for: 2+ years

### "Powerful, but decent learning curve"

May 25, 2021

5.0

Qualtrics is very robust and flexible if you know how to use it. For beginners, a simple survey that looks just ok is easy to do, but any more complex functionality will take some learning. It's relatively easy to find support and help since it's well used, but for non-tech users, it might not be the best solution. For power users, I think you'll find the functionality and customization that you want/need.

Pros

There's a lot of functionality and can likely do what you want it to do, if you can figure out how to implement it.

Cons

It's not the most intuitive software and not the easiest to make a "nice" survey very quickly. There's a lot of menus to navigate to do even common tasks.

Review Source

Natalie S.  
Academic Advisor and Financial aid Specialist  
Higher Education  
Used the software for: 2+ years

### "Proficient for data tracking"

May 7, 2019

4.0

Pros

We are using qualtrix to track data from paper surveys. It interfaces well with excel and our student workers can quickly track the data for our IR department to upload and process. Since switching to this product our staff are more able to track and analyze data which has lead to better data driven decisions

Cons

It may just be my role, or how we are using it, but we are very demented on IR for the creation. It feels like it is either too complicated to teach others how to make surveys. I wish there was a better way for persons in my position to take charge of the survey creation.

Review Source

Nicholas J.  
PhD Student  
Higher Education  
Used the software for: 6-12 months

### "Simple tool to conduct surveys"

June 6, 2019

5.0

I was an officer of a student organization and to obtain info from our members we would often send out surveys via Qualtrics. My fellow officers and myself came to rely on Qualtrics whenever we needed to make a decision that involved others in our organization.

Pros

Being able to create and monitor surveys in a simple yet effective manner. This is a great site for anyone wanting to make a survey because they give you the necessary tools to create basic ones and much more complex ones.

Cons

Nothing. I did have to try numerous times in order to finally create my survey successfully but once I was familiar with the site it was a piece of cake.

Review Source

Samantha B.  
Content Marketer  
Computer Software  
Used the software for: 2+ years

### "Works well if you know what you are doing"

July 23, 2019

5.0

Pros

This is quite an advanced software and requires someone fairly knowledgeable to run it. We (our small marketing team) were definitely not using all the functionalities to their full capabilities.

Cons

It was simply too advanced for us and was therefore not worth the cost.

Review Source

VR

Verified Reviewer  
Talent Acquisition Partner  
Computer Software  
Used the software for: 2+ years

### "Great, easy software "

December 7, 2022

4.0

Pros

It's incredibly easy to learn. You don't need to take a class in order to make your first survey

Cons

I don't have anything that I don't like. It's a nice, easy software to use for doing mass surveys. Perhaps if I had to say one thing that I didn't like, it would be that the contracts can be very particular.

Review Source

RF

Ricardo F.  
Strategic Account Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Overall we are satisfied with the product."

October 28, 2022

4.0

It met our business needs.

Pros

Nice tool for digital marketing and analytics.

Cons

I didn't like its design, I found it complex.

Review Source

RS

Rebecca S.  
Learning Technology Support Manager  
Higher Education  
Used the software for: 2+ years

### "Surveys Made Easy"

November 12, 2018

5.0

We were a campus that used SurveyMonkey and researchers would send their survey to our office to create, distribute, and generate reports from. Now with Qualtrics each researcher has their own account and create, distribute, and review data at will. It has dramatically increased our utilization of the survey tool and created less complications for our IRB committee to review products in. Now the data is safe in the hands of the researcher and not a third party. We are thrilled with how easy Research Core is to use and how well the product is being adopted!

Pros

Qualtrics is very easy to use and puts the ownership of survey creation and data collection in the hands of the surveyor. With Research Core you get all the bells and whistles without any added stress of learning a new tool. In a matter of minutes you can create a survey and begin collecting data. Implementation was a breeze with dedicated training and guidance from Qualtrics. We recently changed our authentication method and Qualtrics Support did a great job in getting our login changed over in a matter of minutes. AMAZING!

Cons

My only complaint about Qualtrics is the creating or sharing of survey distribution lists. They are easy to create/use, but our institution does not have them readily available for use.

Review Source

Vaidas L.  
Associate Professor  
Education Management  
Used the software for: 2+ years

### "Perfect tool for academic research"

August 11, 2020

5.0

I don't think there was a survey project that I worked on where I said 'Qualtrics can't do it'.

Pros

I have been using and teaching qualtrics to my students for years now. I consider Qualtrics to be the 'gold standard' of survey platforms. It is very flexible, contains good library of scales, allows for A/B testing, experimentation, and variety of other tools for academics and practitioners.

Cons

If you want to use advanced features and work on a complex survey/testing, then you will have to learn and use their coding language. Not really that difficult, but something new you'd have to learn.

Review Source

VR

Verified Reviewer  
Graduate Assistant  
Higher Education  
Used the software for: 2+ years

### "Easily conduct professional surveys and generate stunning reports. "

June 15, 2018

5.0

Pros

The logic used in creating a survey is really very intuitive and easy to understand, which makes creating an adaptive survey a breeze. Most other survey software I've used stops there, if we even get that far. With Qualtrics, we are able to then simply create stunning reports with fantastic visual aids and comprehensive analytics.

Cons

The logic, while easy enough to understand, does come with a bit of a learning curve, so my recommendation is to check, double check, and triple check your survey to make sure it's behaving how you want it to before it goes live.

Review Source

VR

Verified Reviewer  
Research and Insights Manager  
  
Used the software for: 6-12 months

### "Qualtrics support are always on hand to share their expertise when you need it."

December 6, 2017

5.0

all my research and reporting needs in one place and the integration with CRM

Pros

Research projects are easy to create and launch and the reporting and dashboards make sharing insight really easy.

Review Source

PC

Pranamesh C.  
Graduate Research Assistant  
Higher Education  
Used the software for: 1-2 years

### "Best tool to develop online survey"

May 9, 2018

5.0

Pros

My university has Qualtrics subscription and I have been always using it to develop online survey forms. One of the best feature according to me is the many if-else conditions that be easily put in Qualtrics without much fuss.

Cons

The analytics part is not quite intuitive. It took significant time for me to figure out how to visualize the responses quickly and effectively. This part can be improved.

Review Source

MM

Madeline M.  
Digital Media Planner  
Marketing and Advertising  
Used the software for: 1-2 years

### "Great for preliminary understanding of the market"

February 21, 2020

5.0

This has been a great tool for us as we start initial marketing strategies with our clients. I would definitely recommend it.

Pros

I have used Qualtrics for surveys and data analysis for a couple of years now, part from market research projects during college. But now, we use Qualtrics as an effective way to send surveys to customers of our clients and get their feedback on the client's products/services. I love how easy it is to build out the surveys and analyze the results. Customer support/our Qualtrics rep has also been great in helping us structure the questions to make sure they are phrased correctly and are fair to the people answering them.

Cons

From the experiences I've had with Qualtrics, I wouldn't say there are many cons. I think depending on how in-depth of research you are doing, the phrasing of questions can get kind of tricky. For instance, when using the tool for an undergrad research project, we had to be very careful in choosing the types of questions we asked in order for it to be relevant to our initial hypothesis. But this is a more general word of caution than a drawback to the tool itself.

Review Source

Zach R.  
Medical Student  
Hospital & Health Care  
Used the software for: 2+ years

### "My favorite survey creation software"

April 23, 2019

5.0

Pros

The functionality of this software is easy to understand. I created my first survey with Qualtrics with ease. I have since seen many companies and researchers mail out a link that people can fill out. The data is then easy to collect and interpret. I do not think I would be able to create surveys without this.

Cons

I started using this product before they re-branded and improved the aesthetics of their software. It used to appear dated but has since become more modern looking. I think that I would still like more options for aesthetic customization.

Review Source

DG

Daniel G.  
Head of Research  
  
Used the software for: 2+ years

### "The Best...Simply the Best!"

August 18, 2016

5.0

I always get great service and support from the support line. They are focused, professional and help to solve any issue that I have.

Pros

I like the people the best, but the software is intuitive and easy to use. It's like and Apple product, you don't really need a manual to use it right out of the gate.

Cons

I don't like finding out that something changed when I log in. I would rather have been told ahead of time that things were changing and I should expect X Y or Z.

Review Source

Andrew B.  
Software Developer  
Higher Education  
Used the software for: 1-2 years

### "A Great academic resource"

November 14, 2018

4.0

Qualtrics allows the university to integrate surveys into the student and employee experience to gather much needed feedback.

Pros

Qualtrics research core puts the ability to write great web based surveys in the hands of clients, students, and faculty.

Cons

The inability to get a single response from the API. There is no way to manage your employee surveys from an administrative perspective.

Review Source

VR

Verified Reviewer  
VP Strategic Initiatives and Partnerships  
Investment Management  
Used the software for: 2+ years

### "Sooo much better than Survey Monkey"

May 5, 2018

5.0

Pros

I love the graphical UI which makes it easier to organize question types and to build surveys. After years on Survey Monkey I did not realize how much room for improvement there was. We adapted it in the College of Engineering at UC Berkeley and nearly all of the faculty (myself included) preferred it to SurveyMonkey. The ease of website integration is also a major plus.

Cons

The cost is a bit high - I looked into an individual license after leaving the university. It becomes a quality decision - think of this as the Lexus of survey tools.

Review Source

lP

lauren P.  
evaluation specialist  
Higher Education  
Used the software for: 2+ years

### "Highly customizable"

June 5, 2019

5.0

Pros

I have been using Qualtrics for years, moved over from Baseline and before that Survey monkey. There is a lot more power to create surveys that are complex but present as simple to the user. The analytics capability is great, and you can download your data in multiple file types including SPSS. I really like how they offer a 'survey IQ' and suggest ways to improve your survey. They also have almost any response type you can think of as an option.

Cons

I don't tend to use the embedded reporting a lot, though it is a cool feature. It's not as customizable as I would personally want.

Review Source

EK

Elizabeth K.  
Professor  
Higher Education  
Used the software for: 2+ years

### "Hits a sweet spot between functionality and ease"

February 17, 2023

5.0

Streamlined information flow from forms

Pros

This is simple to use and implement, and my organization was able to customize its look and feel very easily so it "feels" native to the college.

Cons

Wish it worked better with correction features

Review Source

VR

Verified Reviewer  
Account Executive  
Information Technology and Services  
Used the software for: I used a free trial

### "Trial was great, overkill for my small business"

April 2, 2019

5.0

Pros

We needed a survey software and Qualtrics was recommended to me by a colleague. Qualtrics can do it all, the platform had anything you could ask for, it was 100% customized to me. We did not get too far into implementation, but it seemed as though it would be simple to implement with the help of their customer support.

Cons

Price. They are an enterprise level solution. My sales rep was willing to work with me on price, but at the end of the day, it was a bit overkill for my simple need.

Review Source

Rachel H.  
CEO  
E-Learning  
Used the software for: 2+ years

### "Qualtrics is my favorite survey software! "

March 29, 2018

5.0

Professional survey design and great analytics!

Pros

I love Qualtrics and how easy it is to use, even though it does a lot of complicated things! Qualtrics surveys are professional and very very well-designed. I love how much control I have over the design and layout and logic!

Cons

Qualtrics can be a little hard to navigate at first, but overall it's the pricing for non-students that I can't get over. It's not always worth the money when there are free products on the market that can get the job done (even though they don't do the same things).

Review Source

HM

Heidi M.  
Principal Professional for Assessment  
Hospital & Health Care  
Used the software for: 2+ years

### "Qualtrics is awesome"

August 11, 2016

5.0

Besides having a great product, I have consistently had excellent service with Qualtrics support. Of the many different survey software packages I have used, Qualtrics is the most nimble, intuitive and useful.

Pros

The software has great functionality. Qualtrics provides exceptional training and tips. The customer services is outstanding.

Cons

There are some limitations in the area of question design. Specifically with options for how you would like responses.

Review Source

VR

Verified Reviewer  
PHD Researcher  
Higher Education  
Used the software for: 6-12 months

### "Good List of Available Features - More Needed Though"

October 16, 2018

5.0

Good so far. Needs improvement.

Pros

The goto software to create surveys. Easy to use.

Cons

Some basic features such as collaborative data collection is missing

Review Source

Jeff K.  
Instructor - Grace Abbott School of Social Work  
Higher Education  
Used the software for: 1-2 years

### "Powerful Data Collection Software"

March 12, 2019

5.0

This software makes it easy for me to collect data and interpret it. I use it to get feedback on courses and improve the courses I provide. The software does things in a professional layout so everything looks great and operates smoothly.

Pros

Qualtrics makes great data collection software. It is a robust software that gives you many options to gather the information you need. You can be extremely simple or highly complex. I often use this for simple interest surveys at our University. It is easy to share the survey's and interpret the data.

Cons

For the most part the software is intuitive. Because you can be complex with the software, there are times where it can be a bit confusing . However, I still highly recommend it.

Review Source

Nihal C.  
Associate Analyst  
Information Technology and Services  
Used the software for: 6-12 months

### "A Survey Tool Easy learn and Not Tough to master"

January 18, 2019

4.0

Pros

\-Ease of use -Intuitive - Great Customer Support - Healthy community

Cons

\- Lack of customize ability - Lack of Support on custom coded surveys

Review Source

Similar Products

Featured