# Page 2 | NueMD Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is NueMD the right Medical Practice Management solution for you? Explore 448 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/72470/NueMD/reviews

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NueMD

4.4 (448)

[View alternatives](https://www.capterra.com/p/72470/NueMD/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of NueMD

## Showing most helpful reviews

Showing 26-50 of 448 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

FG

Freya G.  
Administrative staff  
Hospital & Health Care  
Used the software for: 6-12 months

### "NueMD is a trusted tool for managing healthcare billing and Administrative management."

March 9, 2026

4.0

I would say it's generally positive especially when it comes to me handling administrative tasks and billing processes in healthcare settings.

Pros

I like the fact that it's a strong billing tools for mid size healthcare system, helping other integrated software product lacking billing and scheduling system to function well on it. Also with a good internet connection you can access patient files anywhere not necessarily in the office.

Cons

I usually experience slow response time with customer support when dealing with technical issues and questions regarding billing.

Review Source

KM

Katelyn M.  
SLP  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Experience with NueMD"

February 20, 2025

2.0

I believe that NueMD requires some quality updates to compete with other EMRs on the market.

Pros

The product had a decent scheduling system.

Cons

I had to write my notes in Microsoft word. There was no integrated system.

Review Source

SH

Stephanie H.  
President  
Financial Services  
Used the software for: 6-12 months

### "User Friendly Software with Great Pricing Options"

February 21, 2017

5.0

I found this software for a client that wanted to use a software that would integrate with their existing Practice Fusion EHR and after some research, we chose NueMD for this practice. This software is very user friendly. I was able to set up the system with the little assistance needed from their training department. However, the training staff was very friendly and helpful! I was so impressed with this software and its support staff, that I have since switched to this software for my own billing company. One appealing consideration for this software for me was their pricing options. The monthly fee is based on your EDI usage, not by provider or user. This is great for companies like mine that services smaller groups. It is nice not to have to spend as much for the client that only does 20 billings in a month vs a client that does over 500 billings in a month. They also have a built-in clearing house that you are required to use. I will admit, I was a bit put off by this at first. I had used the same clearing house for most of my career! I was hesitant to leave them, but it was unwarranted. The NueMD clearing house is actually a great feature. It is very time efficient to have the EDI tracking automatically noted right into your claim. And the cost is included in the monthly fee, so that was another expense that was done away with! Not only do I now pay less for each client than I did before, I no longer have the additional clearinghouse fee. The training and setup fees are also VERY reasonable. They also go at your speed for the training. After 15 years of setting up various billing softwares, I was not wanting to sit through two weeks of training that was unnecessary. While they DO offer the full on training for staff that does not have extensive software knowledge, they were willing to work with me and set up my training to my specific questions and verifying that the setup I did was correct. For me, this was a huge plus that was not offered by other companies. I will say that it does lack some bells and whistles and I cannot speak of the EHR component as I do not utilize that service, but overall it is a great billing software and I would definitely recommend them! I made the switch 6 months ago now and my client has been on for 9 months. We are both very happy with our choice in this product.

Pros

Pricing, ease of setup and use, claims management screen is a great tool, EHR integration, pricing, support staff, amazing user guides!, clearinghouse included, oh and did I mention GREAT PRICING??!! One of the best assets of NueMD is the New Account rep, Michael Palmer! What an amazing rep! He stays with you until the end of your set up. He follows up with you on a regular basis to ensure all aspects are being completed as quickly as possible. I have never experienced that before. Usually, once you are handed off to the training and setup, you don't hear from the New Account rep. Not the case with this company. Mr. Palmer is wonderful!

Cons

A/R report lacks patient information. This is frustrating for old-school billers like me that love their reports, but the claims management screen tend to make that a non-issue as all the information you need is on that screen and that screen has all the claims on your reports. Reports, while they can be customized and sorted, there are limited choices in the customizing and sorting. They do have additional reporting packages though if you need advanced reporting. You can only have one session open at a time. Some billers like to have multiple sessions open so that they can field calls while still working on other things without losing a place.

Review Source

KP

Krystal P.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Not bad"

August 11, 2022

3.0

It was okay, I wish the product was easier to use because billing is great.

Pros

The claims processing and support are great

Cons

SOAP notes are difficult to process, printing records can be monotonous.

Alternatives considered

[Tebra](https://www.capterra.com/p/129169/Tebra/)

Reason for choosing NueMD

The ease of use seemed better.

Switched from

[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/)

Practice fusion was only an EHR system and did not include billing. We were already using NueMD for billing so it was an easy decision to use them both.

Review Source

AK

Arjan K.  
Owner/operator  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Terrible customer service, overpriced for small practices"

April 3, 2020

2.0

At first, I was skeptical because they require $500 per month to use their software, but I couldn't find any other solutions, so I went with them. They were helpful and lots of people reaching out to me to get set up, which was helpful. My first billing specialist just dropped off the planet, and I had to reach out, after about 3 weeks of not hearing from her, to the company to find out what was happening with my account. If I hadn't, I'm sure my small practice would have been forgotten. They then set me up with another specialist and we had a great repoire, which lasted about a year and half. Then I find out that another company bought NMD back in the fall of 2019, which no one told me about, and again, things were falling through the cracks. The general phone number no longer worked, my specialist would take days to get back with me, and I was spending hours every week following up on bills and finding out what was going on.....all still while I was paying $500 a month. Found out my billing specialist was moved to another area and I was the one who had to reach out to get help. I finally saw the writing on the wall in January and immediately cancelled my contract. They require a 90 days notice to end the contract, which I thought, after I'd communicated several times that I was really unhappy with their service, that we'd finalize all work and end my payments to them by February. I just saw that I have another $500 bill in my credit card statement for March.

Pros

Nothing. It was difficult to use. Adding new DX codes required communication with a billing specialist. I had to dig deep to find old accounts and whether they were paid or not

Cons

Software was fine, but really difficult to use, as I'm a doctor and not an IT person. I had to call everytime I needed help with something

Review Source

VR

Verified Reviewer  
Owner/Physician  
Medical Practice  
Used the software for: 2+ years

### "Look Elsewhere- Not worth your valuable time and money!"

October 5, 2018

1.0

Product itself not too bad and has some pros on easy functionality- however the best system does not stand alone without a competent support team.

Pros

Easy to Use- billing and scheduling in one program is great.

Cons

Too many things to list, but in a nutshell the follow up and communication from account managers, billing services and client services is a headache. From emails to calls, these people seem to enjoy ignoring their clients for some reason- and when you do get contact, they are not the most helpful (interruptive , rude, do not address by credentials by phone or email). Incorrect billing charges and incorrect EHR charges multiple months that I had to correct them on. Lastly, getting your information and records from them when terminating contract is like trying to capture a unicorn-impossible. Do your research on other EHR/billing software and save yourself plenty of hassle. Bottom line- put your money elsewhere.

Review Source

KG

Kelly G.  
Billing Director  
Mental Health Care  
Used the software for: 1-2 years

### "Frustrating"

October 23, 2017

4.0

Pros

The system has a very clean layout. It is easy to use and you can easily transition from one task to another with minimal mouse clicks.

Cons

The customer service seems to be lacking. Especially during set up and withing the EDI department. There is a lack of communication on their end. It will take months to get it up and running and you will be paying for a service you may not be utilizing yet. We are currently in transition and adding a lot of new providers. We have been paying for the billing service without being able to use it. We currently have to enter claims into Availity for our new providers and also into NueMD so we can track when the payments do come in. It is double the work. We are currently pricing other systems and considering going with another company. Just know that you will have to spend a lot of time trying to get in touch with the EDI department and keeping up on their progress to get anything done. You may also experience issues when training. I have been trained on a few other EHR systems in the past and if you have experience you can pretty much figure this system out on your own. However, we did experience issues with the trainer failing to call on scheduled training days and not following through when we needed them to.

Review Source

Response from AdvancedMD

October 24, 2017

I'm sorry to hear about this, Kelly. Thank you for taking the time to give us feedback. Please email me at jen@nuemd.com. I would love to discuss this further.

SL

Stephanie L.  
Chiropractor  
Medical Practice  
Used the software for: 6-12 months

### "Hard to get in contact with anyone"

December 13, 2017

2.0

If you like to wait for answers and have to download a program that takes forever to load this is for you. If you like to have to keep telling the lm over and over again that its a cash patient to take it off hold then this is perfect for your company.

Pros

They did my billing and logged everything. Other than that its a slow program. They even had my phone number wrong on patient statements that they mailed out months after being billed and when patients would call them they would email me. When I asked them to change the number or had queations about the statements no one would respond.

Cons

I really hate leaving bad reviews. I hate to be this person but when you email people for 3 weeks and get 1 phone call and 1 email, something has to be said. The program it self is hard to use. You have to download it and it takes forever to load. Scanning and uploading everything is time consuming. When I reached out to billing for clarity on issues I had with patient statements no one ever got back to me. When I wanted to cancel it took me 2 weeks to get in contact with someone who could actually help. Almost a no later(4days short of) I have to call in and after 30 minutes I find our my cancellation date is in 2 weeks and the last bill will be in January. So I am essentially paying for services that should have been canceled because no one wanted to cancel when I first asked. I don't mind paying for November 16-December 16 because that's the 30 days notice that I gave them however the extra 2 weeks feels like extra money they are trying to take from me. Maybe it's because they never made a lot off of me? Either way, when they were trying to sign me up I got calls and emails. When I tried to cancel I got passed by email to email.

Review Source

Response from AdvancedMD

December 19, 2017

H​i​, ​Stephanie. I'm sorry to hear ​about your experience. I'd love to discuss this ​further. Please send an email to jen@nuemd.com and we can set up a ​phone ​call. ​I look forward to speaking with you.

TW

Tonya W.  
Owner  
Medical Practice  
Used the software for: 6-12 months

### "Do NOT Purchase NudMD"

August 11, 2018

1.0

Pros

Once therapist side of evaluation, daily, progress, and discharge notes were developed, they worked well. Good training on how to use with therapist side and intuitive. Decent ease with scheduling.

Cons

Billing side is a nightmare. Very poor training for front staff and unorganized. This system after using it 6 months is still way less efficient than our old billing software. We went electronic charts and scheduling to save time and money but excessive front desk time now needed and spend on billing and trying to get answers from clueless customer service. Unable to get correct or helpful advise with customer service or even manager of billing. Would not even answer simple direct emails or return phone calls for answers. Initial set up got our tax ID incorrect and did not get reimbursed from multiple insurances for over 6 months til we got an answer of the issue. I am still paying for two clearing houses due to an insurance still paying half the time through the old system and half the time in the new system. Very slow to get into and use even though cloud based. It took over 22 minutes until I could get back online the other day while I was treating a patient. And constant software updates screw up icons, scanners, or printers where we have to spend lots of hours on IT and problem solving. Beware do not ever sign a contract for this product. I can not wait until mine is up!!

Review Source

KW

Kari W.  
Billing manager  
Medical Practice  
Used the software for: 2+ years

### "Great billing software "

December 5, 2016

5.0

So far this is the best billing software that I have used. I was using a different software prior to the switch and I love it! Nuemd is so easy to learn and use. It makes claims and billing go so much faster. They really do have it figured out to help out with production. I have recommended this product to several other physician offices. The scheduler is very easy to customize to any practice schedule. Easy to use with multiple locations without confusion! Nuemd was very easy to adjust to. Learning it was so easy and there is such great product support. Nuemd helps make the billing so much more effective and claims are paid a lot quicker with fewer rejected claims. Also, I LOVE that it is web based that way you can access it anywhere with the internet. That makes a big difference with multiple locations.

Pros

It was very easy to learn and use. Very effective product for our multi-location office. Great product support. Claims are processed quickly and rejections are down to almost none!

Cons

There is not much that I do not like!! This really is a great product. No complaints on my end so far and I have been using it for 2 years.

Review Source

PA

Pam A.  
Office Manager  
Medical Practice  
Used the software for: 1-2 years

### "So Happy with NueMD"

May 4, 2017

5.0

NueMd has taken the stress out of our claims and payment cycles. Our previous biller was holding claims for 2 weeks before sending them out and then never followed up on the transmissions that didn't go through. We rarely have errors with NueMD and if something gets kicked out by the Clearing House it is easy to identify and correct. We are able to send our claims out in 1 day and receive payments in 3-21 days.

Pros

We brought our billing in-house, and the training and support offered really eased the transition. NueMD made sure we had our accounts set up correctly and walked us through all the steps. I highly encourage purchasing the training if you are nervous about doing this yourself. They provided a workbook and weekly training sessions to make sure we would succeed.

Cons

There are some reports that would be nice features as we are facing QPP. I would love to have a report to print address labels for my patients, and a report that links encounters, dx codes, patient name and our Practice Fusion chart number. We are working with a Qualified Registry and this is something they need to pull data for the quality measures.

Review Source

KF

Kenneth F.  
Owner  
Hospital & Health Care  
Used the software for: 2+ years

### "NueMD is awful "

June 14, 2019

2.0

Advanced Md who owns NueMd has been a terrible experience. You may think you are saving money by going with this software but I promise you it will be something you soon regret.

Pros

Whatever the pros are they are so outweighed by the awful customer service, program instability and misleading sales reps that they are not worth mentioning.

Cons

God help you if you have to electronically prescribe controlled substances. A true nightmare. We had tickets for issues that were never resolved after literally years of repeated attempts. And I’m the end after we moved to another ehr they are charging HUNSREDS of dollars for storage for read access only until we sort out our AR. Greedy useless company incapable of producing a functional ehr.

Review Source

KD

Kimar D.  
  
Medical Practice  
Used the software for:

### "NueMD. The answer to my PM needs."

February 21, 2014

5.0

Pros

I love NueMD's user-friendly Practice Management software and their Technical Support/Customer Service Team. The application is a breeze to learn, use, and teach to new staff members. I wear multiple hats in my office, and NueMD makes it very easy for me to switch between hats without being overwhelmed. With a system like this, I don't really need support anymore. However, a support team member is always a click away through VNC connect, so I don't even have to spell out my issue in detail. I can just click and connect. Then a representative will see my screen and take care of my concerns. A great feature I hardly see in other PMs is what I like to call "user login transfer." NueMD is a web-based system so you can have access to your system on the go with any browser that has Java. Now say you're a doctor that works with two different systems. Chances are that you have different login information. With NueMD, that's a little different, you can carry your same login credentials between both systems with only an account code to represent the other system. It's just one less thing to worry about if your already a user of NueMD.

Cons

NueMD software comes with a billboard feature on the home screen. A notification pops up whenever a new message/update/news is received. It's okay for the vendor to want to keep all clients informed but I'm never excited to see that "new message" notice on my screen when I log in first thing in the morning. Then I have to retype my password to confirm I've read it instead of just closing it out. Of course, this feature can be changed though the main admin account; however, I'm still not a fan of this little feature.

Review Source

RC

Robin C.  
  
Medical Practice  
Used the software for:

### "Riverside Billing Service, Inc. Review of NueMD"

March 4, 2014

5.0

Pros

NueMD is user-friendly for all ages. Our practices encompass staff of all ages, some of whom may never have used a computer and were still able to use most functions. The demographic screen is easily understood, as is the insurance screen. I like the fact that as a billing service for the provider, I am able to assign the office staff certain fields to fill in, and I am able to complete the information for their insurance with the insurance card scanning module. It reduces a lot of headaches if I am able to enter this information from the module. The capability of being able to create separate billing HCFA's is also a great feature. Remembering to enter or delete info in other billing programs is a hassle when you have limited staffing and/or time. Creating a HCFA for a specific service or dos is a great asset. Our practice doesn't use the e-payment module for personal reasons, but I understand it to be a wonderful feature. Being able to post a personal message to a patient and it print on their statement has been a time saver for me. Again, as a billing service, I service two other providers, and their software does not, so I find myself wasting a ton of time handwriting messages to them. NueMD PM, customer support, and client services staff have all been very fair, accommodating, educational, and friendly to me over the past seven years. I do not have a reason to discontinue my use, have referred them to other provider practices, and will continue to do so.

Cons

Some of the reports are confusing to find until you run them routinely. Once you have mastered what you are looking for, it's smooth sailing.

Review Source

VR

Verified Reviewer  
Physician Assistant  
Hospital & Health Care  
Used the software for: 6-12 months

### "Baseline program"

December 31, 2018

3.0

The program is being used to manage appointments and billing for a medical office setting.

Pros

The program has quick visual displays to easily navigate between screens. It allows different functionality for different users of the product within the office setting.

Cons

It takes a long time to load. It requires the use of JAVA. Some of the features are not intuitive to use. Appointment slots can be double booked without staff knowing if multiple staff book appointments at the same time.

Review Source

OL

Oana L.  
Billing Specialist  
Financial Services  
Used the software for: 2+ years

### "OK for the money"

February 15, 2018

3.0

It's an OK value for the money but I cannot picture using this for large practices - to little stigmatization

Pros

Grate clearinghouse, no claim issues in 2 years of use. Intuitive and easy ton access anywhere - I even logged in when I traveled abroad.

Cons

to many screen changes to complete an action, no capability of saving stm., no capability of organizing the scanned docs, when you try to pull up previous RA you have to log out and log back in otherwise it will not generate the list. A bit cumbersome to post adjustments as it does not take negative payment and you have to figure out how to enter recoup amounts. Does not update claim status when claims Cross over from medicare - this has to be done manually.

Review Source

BJ

Bill J.  
President  
Medical Practice  
Used the software for: 2+ years

### "Non existant customer support"

December 26, 2017

1.0

There are many better systems out there that do support their products. Consider them first.

Pros

It is fairly easy to use and learn. System does stay up most of the time and is typically available.

Cons

NO support at all. I have left many phone calls and sent numerous emails an have yet to have any response. Last year when I actually did manage to get someone to respond, they could not help my problem. They said that someone who could help would contact me, but I never heard form them.

Review Source

Response from AdvancedMD

January 17, 2018

Hi, Bill. I'm sorry to hear about your experience. I'd love to discuss this further. Please send an email to jen@nuemd.com and we can set up a phone call. I look forward to speaking with you.

JV

Johnette V.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great sales job, but horrible support"

December 2, 2019

2.0

Our providers absolutely HATE this EMR. Way too long to chart anything and extremely complicated. If someone views an encounter while you are working on it you LOSE everything you wrote. No way to fix this and NO NOTICE. Extreme wait times for customer service with personnel who don't know their own system and give you WRONG information frequently. Save yourself a lot of grief and AVOID this system!

Pros

bidirectional billing for easier accounting.

Cons

Acquired shortly after we implemented, with HORRIBLE support afterwards. No longer supporting the product and refuse to make any enhancements or fix any problems.

Review Source

RC

Robert C.  
Billing Manager  
Financial Services  
Used the software for: 1-2 years

### "Great software, so so customer service"

July 19, 2018

3.0

Pros

It's user friendly and easy to use. Navigating the software is a breeze and claims submission was simple enough.

Cons

We had multiple issues with their customer service. It seemed more important to the people we were talking to to place blame instead of resolving our issues. For that reason we left.

Review Source

TM

Tom M.  
president  
Medical Practice  
Used the software for: 2+ years

### "Not much support"

July 19, 2017

2.0

Pros

Was a little less expensive, they did send out statements every month as agreed to. They deposited the checks directly into the bank.

Cons

When I quit using them and after 90 days, to get my remaining data to continue to bill for the money they hadn't collected they extorted more money before they would send the disc with my accounts on it so I could have my new billing collect the money they hadn't.

Review Source

Response from AdvancedMD

July 28, 2017

Hello, Tom. Thank you for taking the time to leave us feedback. The price of a data upload is available in your contract. If you have any questions, please email me at jen@nuemd.com.

BS

Blake S.  
Manager  
  
Used the software for:

### "Ideal Solution for your Practice Manager needs"

July 31, 2014

5.0

Our practice has been a NueMD client for several years now and we have never looked back. NueMD is a great Practice Manager platform that adapts to nearly any practice type / specialty yet remains EXTREMELY user-friendly and functional. More often than not these days, vendors design systems that are overly cumbersome or too rigid for practical application. Just within our company, NueMD has successfully adapted and been applied to accommodate a Chiropractic Practice, Office-Based Diagnostics, Durable Medical Equipment, and even Inpatient / Outpatient Diagnostics. I can not emphasize enough how easy-to-use this platform is. Any average computer user could effectively navigate and work within the NueMD environment with little to no training within minutes. All of the menus and tasks are logical and straight-forward. Should trouble arise, it always helps that users are never more than a phone call or InstantMessage away from live help (from someone in the United States). Thinking back on the past 6+ years, I can not recall more than one or two times when we could not access the system, thus it is extremely reliable. NueMD has done a good job of keeping the program fresh and staying current with required guidelines and regulations via automatic updates and visual facelifts. From the practice point of view, one less thing we have to worry about goes a long way in allowing us to focus on our business. I would highly recommend this platform to any potential client in search of an effective cloud-based practice manager solution.

Review Source

Response from AdvancedMD

August 7, 2014

Hello Blake, thanks for leaving us a review! We are very pleased that our product works with your company on so many levels. We work hard to be available for our customers and love hearing from you!

MR

Muhammad R.  
Medical Doctor  
Hospital & Health Care  
Used the software for: I used a free trial

### "NueMD a practical management software"

April 1, 2024

4.0

Pros

NueMD offers a simplistic design that allows you to easily extend schedules. It also offers diversity and allows you cater for different types of services rendered.

Cons

Costly and it occasionally freezes which delays your work.

Review Source

PS

PEGGY S.  
OFFICE MANAGER  
Hospital & Health Care  
Used the software for: 2+ years

### "GREAT MEDICAL OFFICE SOFTWARE"

August 18, 2016

5.0

My office has used NueMD for approxmately 8 years and I can honestly say the transition in to the program from our old software was seamless. It is the best software I have every used and would recommend it to anyone looking to update.

Pros

Their support system is always available if you have any questions, whether it be a representative on the phone or online assistance, I have never had an issued contacting them.

Cons

I cannot say we have ever had any issues with this product.

Review Source

Response from AdvancedMD

September 8, 2016

Thanks for your feedback, Peggy. We're happy to hear this!

CS

Cori S.  
APRN  
Medical Practice  
Used the software for: 6-12 months

### "Amazing service and product!"

April 21, 2017

5.0

Excellent customer service and wonderful training available! Started the billing on my own, but my practice started to grow, so I switched to their billing service. Wow, is it ever easy now! I have perfect communication with my new team and feel even more confident in my growing practice to keep adding more patients since I know I can handle the volume on the business side.

Pros

I like the ease in which it is to use! I am an individual provider learning the ropes of billing! When I expressed that I was getting overwhelmed with the volume of bills I was putting through I was given the option of moving towards having their service do the submitting for me. Very inexpensive!

Cons

Wish it was cloud based. I am on the go, and don't always have my lap top with me. I travel to different practice locations so a cloud based solution would be wonderful.

Review Source

JW

Jake W.  
Chiropractic Physcian  
Medical Practice  
Used the software for: Less than 6 months

### "Not for DC's"

March 28, 2018

5.0

If you are coding for PT or DC codes the built in "scrubber" to help insurance approval is no better than any other software and it doesn't catch really any mistakes. Like I said, if you're a normal MD going about your day, i'm sure it's fine. Other than that keep looking.

Pros

This is obviously a well funded software that has thought of nearly everything when it comes to the standard medical office visit. The billing/insurance tools are really good... for MD codes.

Cons

If you are not a standard medical practitioner don't even bother. The customization is very limited and not comprehensive enough to be accepted by most insurances (especially PI cases). While it does initially have a fresh new look when you actually start using it you realize it is very click/drop-down heavy. The end result for a specialized clinic notes is less than adequate. I end up having to do a lot of typing to fill in gaps where the software doesn't even have an for macros or hot keys.

Review Source

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