# Alchemer Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Alchemer the right Customer Engagement solution for you? Explore 319 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/72549/Alchemer/reviews --- Alchemer 4.5 (319) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Alchemer Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews Intuitive and user-friendly platform 92% positive reviews out of 65 Most users report ease of use is a major benefit, highlighting the intuitive interface and straightforward navigation. High and increasing pricing concerns 50% negative reviews out of 52 Some reviewers feel pricing is too high, with frequent increases and limited affordability for occasional or small-scale users. Comprehensive learning resources available 94% positive reviews out of 47 Most reviewers describe training and learning curve as manageable due to helpful tutorials, webinars, and responsive support. Extensive and evolving feature set 89% positive reviews out of 27 Most reviewers find features plentiful, customizable, and regularly updated, supporting diverse research and survey needs. Sam L Marketing Lead – Products & Services, 51 - 200 employees. "There are enough features to keep both the marketing and data analysis people happy." ## Showing most helpful reviews Showing 1-25 of 319 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use edna luci G. technician Entertainment Used the software for: I used a free trial ### "The ultimate solution for data collection and analysis" May 5, 2023 5.0 The ability to integrate with other tools and platforms has been a huge plus for me. I am able to connect my account with other apps I use at work, which has significantly improved my efficiency and productivity. Pros What I like the most about the platform is its flexibility and the ability to customize it. From creating surveys and forms to collecting and analyzing data, everything can be tailored to the needs of my project. In addition, the variety of question options, formats and designs allows you to create engaging and dynamic surveys for the participants. Cons Although the tool is very powerful, it may take a bit of time to get used to all the features and options it offers. While the platform is easy to use, it can be intimidating at first. Review Source VH Virgil H. Research and Evaluation Manager and Advisor Non-Profit Organization Management Used the software for: 1-2 years ### "The best web-based survey software for research ethics compliance" February 12, 2021 4.0 Pretty good. We're pushing it's limits in our next survey design and trying to make something really visually interactive. So far our surveys have been pretty traditional for social research and everything has worked well. We will see if it's possible to make some more fun surveys on or not. Pros It's easy to use with all the modern features for all types of social surveys and the reports can do segmentation which saves a lot of offline data analysis work. A really important selling point for me was the company's privacy policy and how they make it easy to tailor their product to be used for research on sensitive topics. Uniquely, makes it really easy to activate the "response encryption" function which is the only way to prevent the company or its survey administrators from accessing or using anonymized forms of your survey data for other purposes. Secondary use of customers survey data is an important part of most online survey software company's business. They also specifically describe the use of this function being important for research on sensitive topics like personal health. They also are more straightforward in their privacy policy language when it comes to use of the "anonymous" survey function, which blocks the collection of IP addresses of survey respondents which happens by default for all online survey software. Competitors like survey monkey offer this feature but do not have as strong of guarantees in the privacy policy that they will not collect the IP addresses for their own business uses. Similarly the response encryption feature is generally available from competitors but at a higher price point and in the case of Qualtrics only as a non-disclosed cost add on feature. Cons It doesn't have the 100% smooth and premium feel that you'd expect. It's probably an 8/10 for design quality and has some quirks and occasional glitches. I've had issues with multi-language surveys and support for which Unicode/alphabet version for a language that the software supports, and separately problems with HTML script in the secondary language version of a survey being reset and erased spontaneously. Their customer support is really quick to respond on email however, and their help pages are really robust and easy to learn from. Alternatives considered [XM for Strategy & Research](https://www.capterra.com/p/72396/Strategy-and-Research/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing Alchemer Because it offered easy to use functions tailored to research ethics compliance needs for privacy and response data protection preventing access or use of anonymized data by third parties (the staff of ). It also has the best price and essentially the same feature options. Review Source LM Lenni M. Operations Director Market Research Used the software for: 1-2 years ### "Starting to go downhill" September 17, 2021 3.0 Overall, we were quite happy with at the outset but something has changed at the company and their tool and their support (especially engineering support) has been glitchy / poor. See previous comments. We don't want to switch vendors, but we may be forced to if they don't turn things around. Pros We chose this software based on its reasonalbe price and feature bundle. It is easy to use so non-technical people can perform many tasks associated with our research projects. Cons In the past year (pretty much since Survey Gizmo changed its name to ) the product has gone downhill. We've had terrible account support and frequent issues with the software. Often, an issue will come up due to a change they've applied to our account that they failed to inform us about. We have also often waited weeks for issue resolution when we couldn't afford to wait weeks. If they don't turn things around soon, we will not renew our license next time. Review Source SL Sam L. Marketing Lead – Products & Services Non-Profit Organization Management Used the software for: 1-2 years ### "Professional survey builder for people who are serious about surveys" June 13, 2023 5.0 We use for everything from fun staff surveys to national research projects. There are enough features to keep both the marketing and data analysis people happy. We are yet to really dive deep into all it has to offer so there is a big future-proof buffer for what we may want to embark on in the future. Pros has a suite of features that make it appropriate for everything from basic one-question polls to in-depth conjoint studies. Once you're used to it, the survey builder is easy to use and understand, and the survey testing features are excellent. Cons There is a learning curve for those not used to more complicated platforms or less technically-minded people. Also, currently, you have to close surveys manually (can't make them auto-close at a set date). Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Better features and survey-building experience, easier to create a good-looking survey Review Source SR Susanna R. Consultanat Management Consulting Used the software for: 2+ years ### "SurveyGizmo Review" February 19, 2020 5.0 We create so many surveys and put them onto Survey Gizmo over the last 6+ years. To easily download results into useful and standard formats makes research move quickly and without a hitch. Pros The ability to set up the surveys in SurveyGizmo is very straightforward and logical. So easy, too. You do have to plan the survey well to ensure the questions are in a good order, etc, but that is with any software tool. The results delivered in multiple formats (.pdf and downloadable .csv) give the user tools to both view early results quickly and unidimensionally, and to manipulate the data actively. Cons There are several steps required to ensure survey questions are correctly added, and the software knows how to treat each question. However, this set of steps is great for learning and causing one to think about the logic of the survey and potential results. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing Alchemer It seemed much more professional and appropriate for the large surveys and data analysis we required. It didn't disappoint. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Ease of use, and logical steps to ensure accuracy of output was a no-brainer. Review Source JR John R. President Law Practice Used the software for: 2+ years ### "Lousy Customer Relations" June 12, 2020 3.0 In the end, very poor customer relations. Pros Ease of use, better piping functionality. Cons I spent several months building surveys with Survey Gizmo when I called to inquire about some coding assistance. After reviewing my surveys, I was advised by customer support as follows: Upon reviewing your K1 project with my team here, we noticed a lot of aspects that violate our Acceptable Use Policy. Specifically, collecting certain personally identifiable information. The Acceptable Use Policy prohibits use of the SaaS to exchange federal or state identification information, passwords, social security numbers, banking, credit card, or any other financial information. Avoidance of our servers would not alleviate the prohibition to collect the information that the customer is requesting. I had paid my $1800 annual fee just a week prior. Since I was collecting passports information in the field of U.S. immigration, I used the next month to test whether I could transition to Qualtrics (a far superior platform, as things turned out). I then requested a pro rata refund of my annual subscription fee. I was advised that SurveyGizmo typically only gives refunds if requested within 30 days of paying the fee, but that I might nonetheless qualify for a refund because the platform was not able to deliver the services I required. After waiting over two weeks, I was advised that my request for a refund was denied. So, SurveyGizmo = limited service + poor business ethics + indifferent customer relations. Alternatives considered [Formstack Forms](https://www.capterra.com/p/118892/Formstack/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing Alchemer Better piping functionality. Switched from [XM for Strategy & Research](https://www.capterra.com/p/72396/Strategy-and-Research/) Qualtrics allows surveys to collect any and all information, plus functionality is better than with SurveyGizmo. Review Source JO Julie O. Associate Professor Higher Education Used the software for: 2+ years ### "Best in category" November 30, 2023 5.0 Pros The wide range of question types available, the quality of the documentation, the ease of use, and the excellent customer service. Cons I honestly can’t think of any disadvantages. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) is a superior product with better features and customer support. Review Source WIW Wan Imran W. Director Marketing and Advertising Used the software for: Less than 6 months ### "Potential product but ridiculously marred by bad support and some minor bugs." April 17, 2021 2.0 Managed to deliver mid-level complexity commercial surveys, lack of some critical features (comparing with Qualtrics or similar products). Still some value for money despite lack of support. Started to regret and looking for other products in less than a month. Management not interested in customer success. Pros Able to quickly setup mid-level complexity commercial surveys and clean interface. Cons Minor bugs when exporting to Excel/SPSS (workaround needed). Customisation via JavaScript is quite complex, requiring good dev expertise. Slow performance from Asia Pacific (server located only in America/Europe). Most importantly, “urgent” email support will require 2-3 days to get a non-meaningful response. Telephone support are slightly better (about 30 minutes waiting time - if you can take Boyz II Men), but usually does not solve any issue (another 2-3 days email follow up). Alternatives considered [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[Snap Survey Software](https://www.capterra.com/p/19620/Snap-Survey-Software/) Reason for choosing Alchemer Seems to be suitable for our needs at the time but disappointing after a few projects using the platform. Review Source TF Trent F. Economic Development Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "SurveyGizmo Review" July 24, 2019 4.0 This program has been helpful and we use it off and on based on the types of surveys we need to conduct through out the year. Pros This platform has some features that need that other platforms do not like Survey Monkey. Cons The ease of use is not as great as I would expect or like it to be. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Survey Monkey did not have some of the features we need that this one could like the application feature. Review Source Li Y. Product Development Manager Information Services Used the software for: 2+ years ### "Changes in support structure lead to abysmal customer support levels. Stay away!" May 5, 2017 1.0 Pros The survey interface is fairly intuitive and they offer a very wide selection of features (which we don't use, but I respect that they exist). Cons In the last six months we have received appallingly poor service. Their support staff seem to be allergic to the notion of providing timelines for when we can expect to hear back from them (I'm not even talking about timelines on fixing things; just when I can expect to hear back). They have tried to quadruple our prices with less than 2 months of notice, wherein we do not receive any additional features or benefits that we want to use (and when we asked for a more reasonable feature package in line with our pricing, we were told that we 'no longer fit their infrastructure'). They have done product roll outs that have turned out to be disastrous (in one case, causing an outage which I had to hear about from my clients rather than from them. And when we finally got them on the phone, they informed us that the reason they can't QA everything is because they do product updates 5 times a day (yes; 5 times A DAY, suggesting their platform is miles from stable). Review Source DG Dominick G. Sr. Post Producer Marketing and Advertising Used the software for: 2+ years ### "Alchemer - Top Tier Survey Service" March 13, 2025 5.0 I've used for collecting survey feedback for a few years now and it's super helpful. Getting setup and started is quick and painless, I can't recommend it enough! Pros is super easy to use, and is a great survey tool! It's very intuitive, and makes getting feedback almost effortless! Cons I have no complains about , I think they're a wonderful company. Review Source MG Michele G. Senior Researcher Research Used the software for: 1-2 years ### "The Best Survey Solution For Business " July 10, 2024 5.0 Pros I like the poling and survey features It makes it easy to better customer experience by collecting feedback. It is the best for conducting market research Cons With , there hasn't been a reason to complain. Review Source OO Obada O. Site Civil Engineer Construction Used the software for: 2+ years ### "Using the simplest and most affordable methods to design and conduct surveys" January 20, 2022 5.0 has helped us as an engineering consultancy firm by collecting a lot of data from specialists, and also by completing customer satisfaction surveys. It was easy to send out questionnaires and collect results. Pros provides people, researchers, and institutions with integrated services that enable them create polls, send them out to target audiences, collect replies, and prepare results for study. Alchemer that automates all survey processes precisely and efficiently. Many of the features that I appreciate about Alchemer include: ease of use, pre-made templates, and the ability to produce surveys in minutes. Then he can send it to the target groups, collect replies, and extract the results to start the analytic processes. Alchemer's output is compatible with various statistical tools, making statistical work easier and less time consuming. Also, the subscription is simple and reasonable, and you can cancel and re-subscribe as needed. Cons There is nothing undesirable with , all the tools you need will be clear to you, all you have to do is enter the survey questions, and Alchemer will then complete the rest of the work and prepare the data to start the analysis processes. Review Source RK Rubani K. Research Manager Research Used the software for: 1-2 years ### "Alchemer: An Easy to Use Soution for Conducting Surveys" April 30, 2024 5.0 Pros For accurate surveying, we always rely on because it has proved to be a dependable solution. Alchemer is easy to use. Cons I have seen any problem with since I started using the software. Alchemer is so amazing. Review Source JA Joseph A. IT Expert Machinery Used the software for: 1-2 years ### "Alchemer Is a Great Tool for Conducting Online Surveys" April 29, 2024 5.0 Pros When it comes to conducting online surveys, is the most reliable solution. I am impressed by the reliability of Alchemer. Cons I do not have dislikes about . Alchemer is so impressive. Review Source VR Verified Reviewer Senior Director, PA and Industry Research and Analysis Health, Wellness and Fitness Used the software for: 2+ years ### "Used to be fantastic" August 8, 2018 3.0 Pros I have found Survey Gizmo to be the easiest survey software for new users to learn. With a quick 30 minute training session, I can get novice survey programmers up and running. Cons Survey Gizmo has experienced incredible growing pains over the past year and a half. Features have been removed mid-license, data has been lost, logic has gotten garbled, etc. As a long-time user of it, I can no longer recommend the product until the platform becomes more stable. Review Source VR Verified Reviewer OD/HR Professional Human Resources Used the software for: 2+ years ### "Proficient Data Analytics Tool aka 'Data in a Snap'!" December 9, 2019 4.0 SurveyGizmo has allowed us to obtain collective opinions on a variety of topics--whether it was satisfaction after a training event, or a manager 360--this tool has helped us simplify the process and be leagues ahead on understanding and evaluating where we are at on a particular topic. Pros By far, one of the easiest surveying tools out there to use. It takes almost zero time to orient yourself to the design tool, even if you are a novice, and little time to create a survey if you have prepared questions from which you are working. You can rearrange the questions on a whim, preview the survey in test mode and invite others to do the same. The results will display in charts and graphs for a snapshot of the outcome and exports to a variety of formats for quick use. Cons There isn't much capability for customization for the look and feel of the survey. If you are wanted to stand on 'brand' or communicate a particular 'tone' with your survey, this will make it challenging. The .pdf export option doesn't download in an organized format - tends to be a bit all over the place. Review Source VR Verified Reviewer Computer Software Used the software for: ### "Our Experience with SurveyGizmo" June 26, 2014 5.0 We started off doing some basic surveying, which got more complicated over time. specifically, we discovered we needed to employ very harsh disqualifying methods in order to obtain the data we needed. the SurveyGizmo API enabled us to do so easily. once the survey was completed, we purchased an online panel using the SurveyGizmo panel integration. It worked seamlessly! we were instantly approached by the panel provider as soon as the invoice was paid, and SurveyGizmo were on track the entire time, so we never felt like we are falling between the cracks. At some point, we needed to perform a survey with a very low IR (incidence rate). SurveyGizmo went out of their way to find us a panel provider which specialises in low IR surveys, and this helped us greatly in our data collection process. The SurveyGizmo support is worth noting - the team is very responsive, your case is assigned to one person who takes care of you and knows your survey and your needs. the SurveyGizmo support representative who walked us through the process (the same one over months!) was that familiar with our survey, that we received improvement suggestions from him, which proved to be very insightful! last, it's worth noting that we tried several providers before reaching SurveyGizmo, and none gave us all the above in one place. Pros great support, very easy to use, programming API, great online panel integration Review Source VR Verified Reviewer Researcher Research Used the software for: 2+ years ### "SurveyGizmo Review" December 5, 2019 4.0 Mostly positive. It seems not to be taken as seriously "credible" as Qualtrics in academia; but it doesn't have some of the problems that drive me crazy with Qualtrics either (e.g., renumbering answer options if choices are changed: reordered, deleted, added or rewritten) Pros Very user friendly. Has some cute features & set up that make it a bit more fun to use than alternatives Cons I haven't used it in a couple of years (my current company uses a different provider/platform); but it was strangely incompatible at times with Safari. For reasons no one could clearly determine, it would sometimes start writing backwards: entertaining, but not productive Review Source Valeria F. Senior Research Manager Market Research Used the software for: 2+ years ### "Pretty good, but could use improvement" December 12, 2019 5.0 Overall, SurveyGizmo allows our teams to easily program and distribute simple surveys. It includes great functions, like the ability to have a dashboard. Pros SurveyGizmo is relatively user-friendly and has some great survey features. We use Gizmo to program many of our simple surveys and it is usually quite reliable. Cons The variable names automatically created in SurveyGizmo are not at all intuitive and are quite annoying to adjust. Gizmo can also sometimes run into issues that affect our surveys while in field, however this doesn't happen often. Review Source Steven L. Enterprise Salesforce Solution Architect Government Administration Used the software for: 2+ years ### "Form Integration Tool" April 18, 2019 4.0 Currently using this tool as a form integration tool to supply data to Salesforce Org. Pros Have used this as a cost effective option to supply data to a Salesforce Org. The user interface for form design is fairly easy to get up and running on. It is suitable for end business user to develop their own forms. The integration aspects with Salesforce was easy to setup. Cons Testing options. Testing options were confusing to a couple of tester and ended up having to remove some data. The integration cost have increased lately. Review Source KF Katherine F. Head of Sales Used the software for: 1-2 years ### "Nice stadistics and explanation graphics." February 17, 2018 5.0 SurveyGizmo is a very well done software, which provides excellent long-term benefits, such as raising a company, and improving the quality of each service. Empresarilamente SurveyGizmo has benefited me a lot, since I have been able to completely change the prices of my services and each of the characteristics in my work, for a good of the client. Pros SurveyGizmo is very different from the other survey platforms, since this software has very good statistics of results at the end of each survey, this is the factor that complements it, every time a survey ends, the results are shown in graphs with its respective explanation. Cons I do not like the prices of SurveyGizmo, although this software is quite good and the functions it has, surpass any other platform, should not have such high prices, I would like more adapted and accessible prices . Review Source Kenneth C. Digital Marketing Specialist Marketing and Advertising Used the software for: 6-12 months ### "SurveyGizmo is pretty good with some missing features" May 30, 2018 3.0 The main benefits was the ease of use and the ability to improve your survey score by reaching out to negative reviewers to see how you can better change their poor experience. This can then be reflected in their review which allows for updates. Pros I think this is one of the few softwares for surveys that actually allows you to change or edit your survey even after it is published. This is actually a very good feature because this allows you, as a company with a bad review, to reach out and change the customer's mind who then can reflect this effort in their review. Cons This may have been addressed or hopefully will be in the future but the software tends to run very slowly when opening files during large uses. Review Source PR Paula R. Marketing Executive Used the software for: 1-2 years ### "It does not allow to change the design to the survey." April 18, 2018 5.0 Currently it benefits the survey area in my company because with every opinion we receive from this medium, we manage to improve our infrastructure day by day, and also, we achieve constant communication with customers. Pros I like that SurveyGizmo has very good user support. Constantly some of my employees, have doubts, and when sending support, they can receive a response from them in a matter of minutes, it is something quite beneficial that improves long-term use. Cons I do not like that SurveyGizmo does not allow editing the design of a survey to your liking, in this platform the "orange" design should be for all surveys, it is annoying that they do not give the client freedom to choose the design they want. Review Source Cami B. Owner Retail Used the software for: 2+ years ### "As easy as survey monkey, but has better technical options than it." July 18, 2017 4.0 In house surveys can be done securely and not through an open source such as Survey Monkey. Pros Ability to integrate with Salesforce.com, being able to test both manually and done by their "robots" Cons Errors aren't as helpful as they could be, can be difficult for nontech savvy folks to setup/understand build on the forms Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.