--- title: "Alchemer Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Alchemer the right Customer Experience solution for you? Explore 393 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/72549/Alchemer/reviews/" page_type: "reviews" language: "en" --- Alchemer 4.5 (393) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Alchemer Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews SM Seán M Managing DirectorMarket Research, 2 - 10 employeesUsed the software for: More than 2 years. “We use it because it can support the complex needs of a professional insights consulting agency while also delivering an attractive and easy-to-use experience for our respondents, and providing accessibility and integrations that make it efficient in supporting our clients.“ January 19, 2026 CK Crystaline K Group InsightsLeisure, Travel & Tourism, 501 - 1,000 employeesUsed the software for: Less than 6 months. “As a researcher, we usually engage market research agencies to run surveys for us. When it comes to in-house research, we tend to struggle with the easily available online platforms like Typeform or MS forms which do not provide good routing capabilities to meet our needs.“ January 29, 2026 SF Stephen F PresidentManagement Consulting, Self-employedUsed the software for: More than 2 years. “Alchemer provides an online survey platform that has all of the functionality you need at a much lower price point than its competitors.“ April 3, 2026 JL John L Managing DirectorManagement Consulting, 2 - 10 employeesUsed the software for: More than 2 years. “That type of support is getting rarer....unfortunately.“ March 5, 2026 CK Crystaline K Group InsightsLeisure, Travel & Tourism, 501 - 1,000 employeesUsed the software for: Less than 6 months. “After exploring a few self-serve survey platforms, Alchemer stood out with its intuitive platform where I can get hands on really quickly and their email customer service is able to respond clearly on the support that I need too.“ January 29, 2026 CB Christine B COOHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “We were forced to pay for expensive services that could not be used during an incredibly difficult period. When our annual renewal bill was sent, we notified Chatmeter that we wanted to cancel and explained we could no longer utilize their services without many locations in operation.“ October 7, 2022 AP Adam P PresidentResearch, 11 - 50 employeesUsed the software for: More than 2 years. “Their pricing model is brilliant - full transparency, one seat - one fee - no surprises, no worrying that a large-scale project will kill your budget.“ March 23, 2026 CB Christine B COOHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “Along with numerous obstacles, the pandemic brought debilitating staffing challenges for our business, and we had to close multiple locations.“ October 7, 2022 ## Showing most helpful reviews Showing 1-25 of 393 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use edna luci G. technician Entertainment Used the software for: I used a free trial ### "The ultimate solution for data collection and analysis" May 5, 2023 5.0 The ability to integrate with other tools and platforms has been a huge plus for me. I am able to connect my Alchemer account with other apps I use at work, which has significantly improved my efficiency and productivity. Pros What I like the most about the platform is its flexibility and the ability to customize it. From creating surveys and forms to collecting and analyzing data, everything can be tailored to the needs of my project. In addition, the variety of question options, formats and designs allows you to create engaging and dynamic surveys for the participants. Cons Although the tool is very powerful, it may take a bit of time to get used to all the features and options it offers. While the platform is easy to use, it can be intimidating at first. Review Source VH Virgil H. Research and Evaluation Manager and Advisor Non-Profit Organization Management Used the software for: 1-2 years ### "The best web-based survey software for research ethics compliance" February 12, 2021 4.0 Pretty good. We're pushing it's limits in our next survey design and trying to make something really visually interactive. So far our surveys have been pretty traditional for social research and everything has worked well. We will see if it's possible to make some more fun surveys on Alchemer or not. Pros It's easy to use with all the modern features for all types of social surveys and the reports can do segmentation which saves a lot of offline data analysis work. A really important selling point for me was the company's privacy policy and how they make it easy to tailor their product to be used for research on sensitive topics. Uniquely, Alchemer makes it really easy to activate the "response encryption" function which is the only way to prevent the company or its survey administrators from accessing or using anonymized forms of your survey data for other purposes. Secondary use of customers survey data is an important part of most online survey software company's business. They also specifically describe the use of this function being important for research on sensitive topics like personal health. They also are more straightforward in their privacy policy language when it comes to use of the "anonymous" survey function, which blocks the collection of IP addresses of survey respondents which happens by default for all online survey software. Competitors like survey monkey offer this feature but do not have as strong of guarantees in the privacy policy that they will not collect the IP addresses for their own business uses. Similarly the response encryption feature is generally available from competitors but at a higher price point and in the case of Qualtrics only as a non-disclosed cost add on feature. Cons It doesn't have the 100% smooth and premium feel that you'd expect. It's probably an 8/10 for design quality and has some quirks and occasional glitches. I've had issues with multi-language surveys and support for which Unicode/alphabet version for a language that the software supports, and separately problems with HTML script in the secondary language version of a survey being reset and erased spontaneously. Their customer support is really quick to respond on email however, and their help pages are really robust and easy to learn from. Alternatives considered [XM for Strategy & Research](https://www.capterra.com/p/72396/Strategy-and-Research/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing Alchemer Because it offered easy to use functions tailored to research ethics compliance needs for privacy and response data protection preventing access or use of anonymized data by third parties (the staff of Alchemer). It also has the best price and essentially the same feature options. Review Source LM Lenni M. Operations Director Market Research Used the software for: 1-2 years ### "Starting to go downhill" September 17, 2021 3.0 Overall, we were quite happy with Alchemer at the outset but something has changed at the company and their tool and their support (especially engineering support) has been glitchy / poor. See previous comments. We don't want to switch vendors, but we may be forced to if they don't turn things around. Pros We chose this software based on its reasonalbe price and feature bundle. It is easy to use so non-technical people can perform many tasks associated with our research projects. Cons In the past year (pretty much since Survey Gizmo changed its name to Alchemer) the product has gone downhill. We've had terrible account support and frequent issues with the software. Often, an issue will come up due to a change they've applied to our account that they failed to inform us about. We have also often waited weeks for issue resolution when we couldn't afford to wait weeks. If they don't turn things around soon, we will not renew our license next time. Review Source RW Roger W. Marketing Restaurants Used the software for: 1-2 years ### "Platform For Success" July 31, 2020 5.0 Everyone I have worked with on the Chatmeter team has been a true professional, a great listener and incredibly helpful. The software itself is robust and easy to use. We've been with Chatmeter long enough to witness several major new feature rollouts and they've all been seamless. What's more, I am a huge fan of Chatmeter's weekly webinars. They are always full of great information and although I consider myself to be a very skilled professional when it comes to both reputation management and listings management, I always leave each webinar having learned something new, as well as reviewed important topics and details to keep them top of mind. Pros I love the ease of use, customization, insights and data analysis and all-in-one nature of the Chatmeter platform. Cons I recently requested a missing feature related to review response templates and was told by our customer success representative that it was already in development. Love the fact that Chatmeter takes its platform development seriously and is listening to its customers to continually improve the product. Alternatives considered [SOCi](https://www.capterra.com/p/173850/SOCi/) Reason for choosing Alchemer The Chatmeter team's attitude and responsiveness, coupled with the platform's being a leader in the industry made all the difference. Switched from [Yext](https://www.capterra.com/p/140176/Yext/) Chatmeter's a much more comprehensive and robust platform for reputation management than Yext is. Chatmeter also has much more detailed data insights and analysis. Review Source Response from Alchemer August 5, 2020 Hi Roger, thank you for taking the time to review our software. We're happy to hear that you love our all-in-one platform and it's easy to use! We're glad you enjoy watching our weekly webinars, let us know if you'd like to be featured as a guest speaker! Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review! SL Sam L. Marketing Lead – Products & Services Non-Profit Organization Management Used the software for: 1-2 years ### "Professional survey builder for people who are serious about surveys" June 13, 2023 5.0 We use Alchemer for everything from fun staff surveys to national research projects. There are enough features to keep both the marketing and data analysis people happy. We are yet to really dive deep into all it has to offer so there is a big future-proof buffer for what we may want to embark on in the future. Pros Alchemer has a suite of features that make it appropriate for everything from basic one-question polls to in-depth conjoint studies. Once you're used to it, the survey builder is easy to use and understand, and the survey testing features are excellent. Cons There is a learning curve for those not used to more complicated platforms or less technically-minded people. Also, currently, you have to close surveys manually (can't make them auto-close at a set date). Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Better features and survey-building experience, easier to create a good-looking survey Review Source JR John R. President Law Practice Used the software for: 2+ years ### "Lousy Customer Relations" June 12, 2020 3.0 In the end, very poor customer relations. Pros Ease of use, better piping functionality. Cons I spent several months building surveys with Survey Gizmo when I called to inquire about some coding assistance. After reviewing my surveys, I was advised by customer support as follows: Upon reviewing your K1 project with my team here, we noticed a lot of aspects that violate our Acceptable Use Policy. Specifically, collecting certain personally identifiable information. The Acceptable Use Policy prohibits use of the SaaS to exchange federal or state identification information, passwords, social security numbers, banking, credit card, or any other financial information. Avoidance of our servers would not alleviate the prohibition to collect the information that the customer is requesting. I had paid my $1800 annual fee just a week prior. Since I was collecting passports information in the field of U.S. immigration, I used the next month to test whether I could transition to Qualtrics (a far superior platform, as things turned out). I then requested a pro rata refund of my annual subscription fee. I was advised that SurveyGizmo typically only gives refunds if requested within 30 days of paying the fee, but that I might nonetheless qualify for a refund because the platform was not able to deliver the services I required. After waiting over two weeks, I was advised that my request for a refund was denied. So, SurveyGizmo = limited service + poor business ethics + indifferent customer relations. Alternatives considered [Formstack Forms](https://www.capterra.com/p/118892/Formstack/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing Alchemer Better piping functionality. Switched from [XM for Strategy & Research](https://www.capterra.com/p/72396/Strategy-and-Research/) Qualtrics allows surveys to collect any and all information, plus functionality is better than with SurveyGizmo. Review Source JW Jessie W. Marketing Coordinator Real Estate Used the software for: 2+ years ### "Makes My Job So Easy!" June 25, 2020 5.0 The customer service is amazing, and the product offerings are continuously getting better and broader. Pros With over 120 different properties, Chatmeter is SO easy to filter in all reviews, ensure listings are correct, and mass publish to social media. All of our property managers and regional supervisors are set up to receive weekly review emails, and because of this they can easily stay on top of issues. It would be impossible to manage such a large portfolio without Chatmeter. Cons The only things I wish for is link previews, meta descriptions, and clickable photos when posting links on social media, as well as full access to review responses in the dashboard (ApartmentRatings, Apartments.com, etc.) Alternatives considered [SOCi](https://www.capterra.com/p/173850/SOCi/) Reason for choosing Alchemer I was not involved in the decision making process, but I believe Chatmeter gave us the best price. Review Source Response from Alchemer June 26, 2020 Hi Jessie, thank you for taking the time to review our software. We're happy to hear that our platform helps you manage your listings, social media, and reviews! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review! SR Susanna R. Consultanat Management Consulting Used the software for: 2+ years ### "SurveyGizmo Review" February 19, 2020 5.0 We create so many surveys and put them onto Survey Gizmo over the last 6+ years. To easily download results into useful and standard formats makes research move quickly and without a hitch. Pros The ability to set up the surveys in SurveyGizmo is very straightforward and logical. So easy, too. You do have to plan the survey well to ensure the questions are in a good order, etc, but that is with any software tool. The results delivered in multiple formats (.pdf and downloadable .csv) give the user tools to both view early results quickly and unidimensionally, and to manipulate the data actively. Cons There are several steps required to ensure survey questions are correctly added, and the software knows how to treat each question. However, this set of steps is great for learning and causing one to think about the logic of the survey and potential results. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing Alchemer It seemed much more professional and appropriate for the large surveys and data analysis we required. It didn't disappoint. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Ease of use, and logical steps to ensure accuracy of output was a no-brainer. Review Source JJ Jen J. Director of Marketing Real Estate Used the software for: 2+ years ### "Chatmeter will save you time." November 12, 2020 4.0 I enjoy doing business with Chatmeter, our reps are very available and always ready to answer questions, troubleshoot issues or do training with our teams. Pros Chatmeter puts almost everything you need for reviews in one place, you can read reviews, respond, research and report all from one dashboard for all your review sources. Cons From time to time we will see old reviews pop up again and we never get a straight answer as to how they got back into the system. This can be confusing and time consuming to figure out that they are not new as they may seem but previously responded reviews. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing Alchemer Chatmeter had a more robust software with more capabilities for us. Review Source Response from Alchemer November 24, 2020 Hi Jen, thank you for taking the time to review our software. We're happy to hear that our platform helps you manage all your reviews! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Li Y. Product Development Manager Information Services Used the software for: 2+ years ### "Changes in support structure lead to abysmal customer support levels. Stay away!" May 5, 2017 1.0 Pros The survey interface is fairly intuitive and they offer a very wide selection of features (which we don't use, but I respect that they exist). Cons In the last six months we have received appallingly poor service. Their support staff seem to be allergic to the notion of providing timelines for when we can expect to hear back from them (I'm not even talking about timelines on fixing things; just when I can expect to hear back). They have tried to quadruple our prices with less than 2 months of notice, wherein we do not receive any additional features or benefits that we want to use (and when we asked for a more reasonable feature package in line with our pricing, we were told that we 'no longer fit their infrastructure'). They have done product roll outs that have turned out to be disastrous (in one case, causing an outage which I had to hear about from my clients rather than from them. And when we finally got them on the phone, they informed us that the reason they can't QA everything is because they do product updates 5 times a day (yes; 5 times A DAY, suggesting their platform is miles from stable). Review Source DG Dominick G. Sr. Post Producer Marketing and Advertising Used the software for: 2+ years ### "Alchemer - Top Tier Survey Service" March 13, 2025 5.0 I've used Alchemer for collecting survey feedback for a few years now and it's super helpful. Getting setup and started is quick and painless, I can't recommend it enough! Pros Alchemer is super easy to use, and is a great survey tool! It's very intuitive, and makes getting feedback almost effortless! Cons I have no complains about Alchemer, I think they're a wonderful company. Review Source BM Bart M. Founder Market Research Used the software for: 2+ years ### "The affordable market research platform with all the bells and whistles" March 10, 2021 4.0 With Alchemer we are able to create professional - industry benchmarked surveys, get results easy and prepare data for analysis without going bankrupt. As we do not conduct surveys every day, Alchemer meets our needs equally well or even slightly better, yet at a way more affordable pricing point. Pros Alchemer - back when we started still Surveygizmo - offered what many big names in the industry have on offer, yet with a more affordable pricing and an interface that is easy to understand. The main benefits in our opinion: - pricing is clear, well structured and fair. We do not have to use it every single day, as quantitative research is an occasional need. But at that time, it is important to get it right. - possibilities are on part with others: all typical questions one might want to ask, even the more advanced ones like max-diff or conjoint analysis are baked into the product. At a slightly higher fee, but nonetheless fair. - it blends in in our workflow: the solution is flexible, although you can use it to send emails, we use Mailchimp for mails but it is easy to have both communicate. Data is also automatically shared with another environment we use. Cons The biggest disadvantage (at least at first, it has improved) is the limited bi-lingual functionality it offers. Translations are a good way to cope with this today, but it did not use to be as straightforward as it is today. Emails still do not offer that same flexibility concerning language handling, yet we have found it easy enough to sync up with Mailchimp so it does not really pose a problem. Alternatives considered [XM for Strategy & Research](https://www.capterra.com/p/72396/Strategy-and-Research/) Reason for choosing Alchemer Price/offering ratio. Review Source SS Stephanie S. Digital Marketing Strategist Hospital & Health Care Used the software for: 1-2 years ### "Good on a smaller scale" November 5, 2020 3.0 Overall it's good. Our customer success representative is really great and goes above and beyond to help us where she can. She responds very quickly and escalated our issues. We've had too many issues though that go unexplained at times. The platform is very glitchy. Pros I really liked it at first and think it's a great starting platform to manage reviews and listings for any company under 100 listings. Once you grow out of that, it seems like you outgrow the platform. Cons Not able to modify or set any of the sentiments. Sometimes the A.I. registers random words that are completely irrelevant like "girl" or "there." We would have liked to tag and track things like "mask" "COVID testing," etc. But I can only do that using the reports tab. Also, not being able to manage Yelp, Apple, Yahoo, Bing, or Yellowpages within the platform can get backed up. Chatmeter was not able to help us with issues regarding Facebook spam policies. We had to go and research it ourselves. We assumed Chatmeter would have a partnership with Facebook. Reason for choosing Alchemer I was not a part of the decision process. Review Source Response from Alchemer December 15, 2020 Hi Stephanie, thank you for taking the time to review our software. We're happy to hear that our platform helps you manage your listings and reviews! We're sorry to hear that you think you've outgrown our platform, we actually help many enterprise companies with over 500 locations manage their reputation, listings, social, local SEO, and more! Please let us know how we can better help you better utilize our platform. In our platform, you can respond in-dash to Google, Facebook and Yelp reviews. For all others, you can simply click out from Chatmeter to respond. Thank you for your feedback on our sentiment analysis tool, I will pass it along to our product team. Feel free to reach out to your Customer Success Manager with any other feedback you may have. RK Rubani K. Research Manager Research Used the software for: 1-2 years ### "Alchemer: An Easy to Use Soution for Conducting Surveys" April 30, 2024 5.0 Pros For accurate surveying, we always rely on Alchemer because it has proved to be a dependable solution. Alchemer is easy to use. Cons I have seen any problem with Alchemer since I started using the software. Alchemer is so amazing. Review Source CI Chad I. Director of Marketing Financial Services Used the software for: 2+ years ### "Overwhelming Compliments Very Few Critiques " July 31, 2020 5.0 It has been a pleasure to work with Chatmeter! I could not ask for a better response from their support staff. they have always been extremely helpful with my problems in spite of the often short notice they receive to solve them. ;) I always get a great deal of vital information from their webinars and blog posts that is a huge help in continue to adapt our digital strategy. Pros The listings feature is by far my favorite of the Chatmeter platform. Having 80+ locations across several states made local listings accuracy nearly impossible. Chatmeter's platform made this easy and effective. The frequent changes of address and brands that we have experienced recently would have created absolute chaos with our SEO if not for Chatmeter's listings feature. Cons Social analytics reporting can be slow to update. Real time updating is an aspect of the Chatmeter platform which I feel can be improved. However there are many features of the platform ( Social publishing and social review response) that are amazing and which I rely on daily. Review Source Response from Alchemer August 5, 2020 Hi Chad, thank you for taking the time to review our software. We're happy to hear that our platform helps you manage your listings with ease! Thank you for your feedback on real time updating, I will pass it along to our development team. Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review! LK Lauren K. Marketing Manager Food & Beverages Used the software for: 1-2 years ### "Make Responding to Reviews for Multiple Locations a Breeze" July 31, 2020 4.0 Customer service here has been both wonderful and slow. The technical support portion seems to be a little slow to work on issues and communicate. The customer representatives have been great. This company does not just drop out of communication once you purchase their product. Chatmeter does regular check ins and updates. Pros I love that we can see all our reviews for all our location for all platforms in one place. It is easy to view all the reviews at once and be able to sort them by star rating or date posted. Answering reviews could not be easier with this platform. We also love that we can see images that have posted and social comments. With 78 locations we need all the help we can get commenting on reviews, overseeing social media, and providing feedback to our locations. Cons The social posting portion of this platform is really lacking. There have been multiple technical glitches on their end, which did take some time to get fixed. Your ability to post is a little limited as well. You can only post links and photos in certain ways and you cannot post polls or stories. I do wish the social section was a little further along in development. Reason for choosing Alchemer I chose Chatmeter because of the two in one platform. I liked that I could use the same service for both reviews and social media posting. Chatmeter was also willing to work with some of my special requests. Review Source Response from Alchemer August 5, 2020 Hi Lauren, thank you for taking the time to review our software. We're happy to hear that our platform helps you manage your reviews all in one place and makes responding to reviews easy! Thank you for your feedback on our social suite, I will pass it along to our development team. Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review! AK Amanda K. Marketing/Advertising Automotive Used the software for: 1-2 years ### "Overall, solid software and incredible customer support!" August 4, 2020 5.0 We've had good experience with our rep, the software, and improving our results. Pros We love that most of the places on the internet that accept user reviews or CRM software are easily compiled into one platform that's relatively easy to use. We like the big, colorful graphics used (makes it fun and gives another perspective to understand the information) and that most every section is fully interactive. We appreciate how easy it is to see all the different aspects of our internet presence. Cons We wish it included the option to add additional CRMs that are not currently supported by the software. It's pretty pricey, but it does a lot more than most other programs. We also wish there was someone on staff that specifically worked with open APIs to integrate and customize the software to suit our needs a bit better and not have to find someone on the side. Review Source Response from Alchemer August 5, 2020 Hi Amanda, thank you for taking the time to review our software. We're happy to hear that our platform is interactive and helps you manage your online presence! It's also great to hear you're improving your results. Thank you for your feedback, I will pass it along to our development team. Feel free to reach out to your Customer Success Manager with any other feedback you may have. Daniel C. Product Manager Computer Software Used the software for: 6-12 months ### "User friendly survey tool for Survey Programmers" October 29, 2022 4.0 Pros Our team loves the unlimited number of responses which reduces the complexity. Special mention to the tech support team, who helped us clear all our doubts in interaction. Alchemer is very intuitive and UI is clear, doesn't need any extra training for achieving simple research use cases. They also offer great panel services Cons Visual graphs can be improvisedFraud / automated response detection will be greatMore question types and specific to industry can make life easier Review Source VR Verified Reviewer Senior Director, PA and Industry Research and Analysis Health, Wellness and Fitness Used the software for: 2+ years ### "Used to be fantastic" August 8, 2018 3.0 Pros I have found Survey Gizmo to be the easiest survey software for new users to learn. With a quick 30 minute training session, I can get novice survey programmers up and running. Cons Survey Gizmo has experienced incredible growing pains over the past year and a half. Features have been removed mid-license, data has been lost, logic has gotten garbled, etc. As a long-time user of it, I can no longer recommend the product until the platform becomes more stable. Review Source PT Phyliss T. President & CEO Printing Used the software for: 2+ years ### "EXCEPTIONAL! HIGHLY RECOMMEND" August 21, 2020 5.0 It's an online service housed on the internet. There have been times where the program was unavailable and our clients had to retry access over a period of time. However SurveyGizmo technicians would quickly to resolve the issues. Pros We offer a monthly newsletter where our customers click through the options to create their personal marketing piece. SurveyGizmo gives us the option of uploading rough draft pictures of the pages and options that make it extremely easy for our clients to choose their monthly options. Cons It's a little pricey for a monthly software program, especially since we only use a small portion of the entire software. It would be great if they had a cheaper monthly service that fit our needs. Review Source Garrett G. Marketing Manager ¿ Technology Computer Software Used the software for: 6-12 months ### "Powerful but Limited too" February 6, 2019 4.0 SurveyGizmo is a tool that gets the job done and then some. The surveys aren't pretty, but you can't beat the functionality that's offered here. Pros SurveyGizmo feels like an enterprise product. It has a TON of features, most of which I'm probably not even aware of and will never use, but it's nice to know that they are there. Need to create some kind of weird survey that functions just so? SurveyGizmo can probably do what you need. Pretty much any feature you could ask for is included in this platform. Cons I can't help but feel that SurveyGizmo locks down the appearance of my surveys too much. I haven't been able to figure out how to make any surveys look different from all the others beyond changing the logo, colours, and imagery. More so than other survey tools that I've used. I also find the process to do things like pipe values into the survey via a URL variable are somewhat more complicated and require reading support documentation vs. other survey tools that are more intuitive. Review Source KF Kyle F. Regional director of operations Restaurants Used the software for: 2+ years ### "Chatmeter " August 10, 2020 4.0 It’s a useful and reliable tool to judge our company day to day. Easier to have everything together daily than search reviews on yelp, google, etc daily. Pros Easy access to how my stores are doing via social media and email responses. I like you can tier your stores based on 30 days or overall. Easy grouping everything together to get quick feedback. Quick and reliable. Cons Seems some reviews come in at later dates. We get a lot of feedback from the previous weeks on random days. Review Source Response from Alchemer August 14, 2020 Hi Kyle, thank you for taking the time to review our software. We're happy to hear that our platform is quick and reliable! Thank you for your feedback on reviews, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. KH Kristin H. VP of Operations Real Estate Used the software for: 2+ years ### "Valuable, time saving product for reasonable price" August 4, 2020 5.0 I have worked with Chatmeter for the last 6-7 years. I have use the program as a Community Manager, Regional Manager and VP of Operations and appreciate the ease of use from every level I have been at. Pros I enjoy the daily emails with all of my properties reviews. It gives us the opportunity to jump on any issues and reply to the review promptly. It also allows me to be involved in the process and add an extra layer of oversight to my teams. Cons I really have not had any issues, other then when I started with my current company that I wasnt getting the emails, but after a quick call it was fixed promptly. Reason for choosing Alchemer Chatmeter was chosen for me when I was a Community Manager with another company and I have brought it to all the other companies that I have worked for. Review Source Response from Alchemer August 5, 2020 Hi Kristin, thank you for taking the time to review our software. We're happy to hear that you like the daily emails and that our platform helps you respond to your reviews quickly! Thank you for being a loyal Chatmeter user and for bringing us with you when you move companies. We greatly appreciate it! Thanks again for the great review. VR Verified Reviewer Customer Service Advisor Banking Used the software for: 6-12 months ### "Easy platform to use " March 3, 2018 4.0 easy survey results and good amount of questions and the ability to constantly be collecting data and exporting it very easily Pros As the title says it is very easy and simple to use and allows good access to results and the design of it very nicely laid out making it easy to access all its features, you can be a new user who has never used it before and just become a professional at it because thats how easy it is to use to create new surveys and edit them which is very simple to do and if you ever need help the support features within the platform are very useful so you are never alone and helps always available Cons I think the prices are really off putting.. simply because they are too high priced in comparisons to other companies i have used previously i feel like these can be improved a little especially for those who are working on strict budgets and cannot afford to pay the current prices this should definitely be taken into consideration Review Source RV Rebecca V. CX Specialist Construction Used the software for: 2+ years ### "Easy to use, great service, always improving" June 25, 2020 5.0 Pros The software is easy to use and the team at Chatmeter is constantly adding functionalities that keep them competitve in their industry. The service from the account management team has always been very great, quick and attentive to our requirements. Cons I wish we were able to personalize the sentiment analytic software to themes and keywords that we'd like to track. Review Source Response from Alchemer June 29, 2020 Hi Rebecca, thank you for taking the time to review our software. We're happy to hear that our platform is easy to use and you enjoy our great service! Thank you for your feedback, we used to offer this feature but we noticed clients were tracking keywords that they thought were important but customers actually weren't talking about so the data clients wanted didn't exist. So when we updated Pulse, we made it so that we're only showing customers statistically significant data. These are the things customers are actually talking about. I hope that helps and thanks again for your feedback, I will pass it along to our product team. Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.