---
title: "Alchemer Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is Alchemer the right Survey solution for you? Explore 393 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/72549/Alchemer/reviews/"
page_type: "reviews"
language: "en"
publication_date: "2026-10-21"
---

Alchemer

4.5 (393)

[View alternatives](https://www.capterra.com/p/72549/Alchemer/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated October 21st, 2026

# Reviews of Alchemer

Ease of use

4.5

Customer Service

4.4

## Pros and Cons in Reviews

SM

Seán M

Managing DirectorMarket Research, 2 - 10 employeesUsed the software for: More than 2 years.

“We use it because it can support the complex needs of a professional insights consulting agency while also delivering an attractive and easy-to-use experience for our respondents, and providing accessibility and integrations that make it efficient in supporting our clients.“

January 19, 2026

CK

Crystaline K

Group InsightsLeisure, Travel & Tourism, 501 - 1,000 employeesUsed the software for: Less than 6 months.

“As a researcher, we usually engage market research agencies to run surveys for us. When it comes to in-house research, we tend to struggle with the easily available online platforms like Typeform or MS forms which do not provide good routing capabilities to meet our needs.“

January 29, 2026

CK

Crystaline K

Group InsightsLeisure, Travel & Tourism, 501 - 1,000 employeesUsed the software for: Less than 6 months.

“After exploring a few self-serve survey platforms, Alchemer stood out with its intuitive platform where I can get hands on really quickly and their email customer service is able to respond clearly on the support that I need too.“

January 29, 2026

JL

John L

Managing DirectorManagement Consulting, 2 - 10 employeesUsed the software for: More than 2 years.

“That type of support is getting rarer....unfortunately.“

March 5, 2026

Samantha H

Digital Content ManagerInformation Technology and Services, 201 - 500 employeesUsed the software for: More than 2 years.

“The ability to customize survey questions with various logic and filters makes a significant difference for our specific needs.“

November 6, 2025

Mayerly G

bachelorMarketing and Advertising, Self-employedUsed the software for: I used a free trial.

“Also, some of the custom reports and advanced analytics tools cost extra, which I didn't like.“

June 9, 2023

SF

Stephen F

PresidentManagement Consulting, Self-employedUsed the software for: More than 2 years.

“Alchemer provides an online survey platform that has all of the functionality you need at a much lower price point than its competitors.“

April 3, 2026

RK

Rubani K

Research ManagerResearch, 1,001 - 5,000 employeesUsed the software for: 1-2 years.

“I have seen any problem with Alchemer since I started using the software.“

April 30, 2024

## Showing most helpful reviews

Showing 1-25 of 393 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

edna luci G.  
technician  
Entertainment  
Used the software for: I used a free trial

### "The ultimate solution for data collection and analysis"

May 5, 2023

5.0

The ability to integrate with other tools and platforms has been a huge plus for me. I am able to connect my Alchemer account with other apps I use at work, which has significantly improved my efficiency and productivity.

Pros

What I like the most about the platform is its flexibility and the ability to customize it. From creating surveys and forms to collecting and analyzing data, everything can be tailored to the needs of my project. In addition, the variety of question options, formats and designs allows you to create engaging and dynamic surveys for the participants.

Cons

Although the tool is very powerful, it may take a bit of time to get used to all the features and options it offers. While the platform is easy to use, it can be intimidating at first.

Review Source

VH

Virgil H.  
Research and Evaluation Manager and Advisor  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "The best web-based survey software for research ethics compliance"

February 12, 2021

4.0

Pretty good. We're pushing it's limits in our next survey design and trying to make something really visually interactive. So far our surveys have been pretty traditional for social research and everything has worked well. We will see if it's possible to make some more fun surveys on Alchemer or not.

Pros

It's easy to use with all the modern features for all types of social surveys and the reports can do segmentation which saves a lot of offline data analysis work. A really important selling point for me was the company's privacy policy and how they make it easy to tailor their product to be used for research on sensitive topics. Uniquely, Alchemer makes it really easy to activate the "response encryption" function which is the only way to prevent the company or its survey administrators from accessing or using anonymized forms of your survey data for other purposes. Secondary use of customers survey data is an important part of most online survey software company's business. They also specifically describe the use of this function being important for research on sensitive topics like personal health. They also are more straightforward in their privacy policy language when it comes to use of the "anonymous" survey function, which blocks the collection of IP addresses of survey respondents which happens by default for all online survey software. Competitors like survey monkey offer this feature but do not have as strong of guarantees in the privacy policy that they will not collect the IP addresses for their own business uses. Similarly the response encryption feature is generally available from competitors but at a higher price point and in the case of Qualtrics only as a non-disclosed cost add on feature.

Cons

It doesn't have the 100% smooth and premium feel that you'd expect. It's probably an 8/10 for design quality and has some quirks and occasional glitches. I've had issues with multi-language surveys and support for which Unicode/alphabet version for a language that the software supports, and separately problems with HTML script in the secondary language version of a survey being reset and erased spontaneously. Their customer support is really quick to respond on email however, and their help pages are really robust and easy to learn from.

Alternatives considered

[XM for Strategy & Research](https://www.capterra.com/p/72396/Strategy-and-Research/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)

Reason for choosing Alchemer

Because it offered easy to use functions tailored to research ethics compliance needs for privacy and response data protection preventing access or use of anonymized data by third parties (the staff of Alchemer). It also has the best price and essentially the same feature options.

Review Source

LM

Lenni M.  
Operations Director  
Market Research  
Used the software for: 1-2 years

### "Starting to go downhill"

September 17, 2021

3.0

Overall, we were quite happy with Alchemer at the outset but something has changed at the company and their tool and their support (especially engineering support) has been glitchy / poor. See previous comments. We don't want to switch vendors, but we may be forced to if they don't turn things around.

Pros

We chose this software based on its reasonalbe price and feature bundle. It is easy to use so non-technical people can perform many tasks associated with our research projects.

Cons

In the past year (pretty much since Survey Gizmo changed its name to Alchemer) the product has gone downhill. We've had terrible account support and frequent issues with the software. Often, an issue will come up due to a change they've applied to our account that they failed to inform us about. We have also often waited weeks for issue resolution when we couldn't afford to wait weeks. If they don't turn things around soon, we will not renew our license next time.

Review Source

RW

Roger W.  
Marketing  
Restaurants  
Used the software for: 1-2 years

### "Platform For Success"

July 31, 2020

5.0

Everyone I have worked with on the Chatmeter team has been a true professional, a great listener and incredibly helpful. The software itself is robust and easy to use. We've been with Chatmeter long enough to witness several major new feature rollouts and they've all been seamless. What's more, I am a huge fan of Chatmeter's weekly webinars. They are always full of great information and although I consider myself to be a very skilled professional when it comes to both reputation management and listings management, I always leave each webinar having learned something new, as well as reviewed important topics and details to keep them top of mind.

Pros

I love the ease of use, customization, insights and data analysis and all-in-one nature of the Chatmeter platform.

Cons

I recently requested a missing feature related to review response templates and was told by our customer success representative that it was already in development. Love the fact that Chatmeter takes its platform development seriously and is listening to its customers to continually improve the product.

Alternatives considered

[SOCi](https://www.capterra.com/p/173850/SOCi/)

Reason for choosing Alchemer

The Chatmeter team's attitude and responsiveness, coupled with the platform's being a leader in the industry made all the difference.

Switched from

[Yext](https://www.capterra.com/p/140176/Yext/)

Chatmeter's a much more comprehensive and robust platform for reputation management than Yext is. Chatmeter also has much more detailed data insights and analysis.

Review Source

Response from Alchemer

August 5, 2020

Hi Roger, thank you for taking the time to review our software. We're happy to hear that you love our all-in-one platform and it's easy to use! We're glad you enjoy watching our weekly webinars, let us know if you'd like to be featured as a guest speaker! Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review!

SL

Sam L.  
Marketing Lead – Products & Services  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Professional survey builder for people who are serious about surveys"

June 13, 2023

5.0

We use Alchemer for everything from fun staff surveys to national research projects. There are enough features to keep both the marketing and data analysis people happy. We are yet to really dive deep into all it has to offer so there is a big future-proof buffer for what we may want to embark on in the future.

Pros

Alchemer has a suite of features that make it appropriate for everything from basic one-question polls to in-depth conjoint studies. Once you're used to it, the survey builder is easy to use and understand, and the survey testing features are excellent.

Cons

There is a learning curve for those not used to more complicated platforms or less technically-minded people. Also, currently, you have to close surveys manually (can't make them auto-close at a set date).

Switched from

[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)

Better features and survey-building experience, easier to create a good-looking survey

Review Source

JR

John R.  
President  
Law Practice  
Used the software for: 2+ years

### "Lousy Customer Relations"

June 12, 2020

3.0

In the end, very poor customer relations.

Pros

Ease of use, better piping functionality.

Cons

I spent several months building surveys with Survey Gizmo when I called to inquire about some coding assistance. After reviewing my surveys, I was advised by customer support as follows: Upon reviewing your K1 project with my team here, we noticed a lot of aspects that violate our Acceptable Use Policy. Specifically, collecting certain personally identifiable information. The Acceptable Use Policy prohibits use of the SaaS to exchange federal or state identification information, passwords, social security numbers, banking, credit card, or any other financial information. Avoidance of our servers would not alleviate the prohibition to collect the information that the customer is requesting. I had paid my $1800 annual fee just a week prior. Since I was collecting passports information in the field of U.S. immigration, I used the next month to test whether I could transition to Qualtrics (a far superior platform, as things turned out). I then requested a pro rata refund of my annual subscription fee. I was advised that SurveyGizmo typically only gives refunds if requested within 30 days of paying the fee, but that I might nonetheless qualify for a refund because the platform was not able to deliver the services I required. After waiting over two weeks, I was advised that my request for a refund was denied. So, SurveyGizmo = limited service + poor business ethics + indifferent customer relations.

Alternatives considered

[Formstack Forms](https://www.capterra.com/p/118892/Formstack/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)

Reason for choosing Alchemer

Better piping functionality.

Switched from

[XM for Strategy & Research](https://www.capterra.com/p/72396/Strategy-and-Research/)

Qualtrics allows surveys to collect any and all information, plus functionality is better than with SurveyGizmo.

Review Source

JW

Jessie W.  
Marketing Coordinator  
Real Estate  
Used the software for: 2+ years

### "Makes My Job So Easy!"

June 25, 2020

5.0

The customer service is amazing, and the product offerings are continuously getting better and broader.

Pros

With over 120 different properties, Chatmeter is SO easy to filter in all reviews, ensure listings are correct, and mass publish to social media. All of our property managers and regional supervisors are set up to receive weekly review emails, and because of this they can easily stay on top of issues. It would be impossible to manage such a large portfolio without Chatmeter.

Cons

The only things I wish for is link previews, meta descriptions, and clickable photos when posting links on social media, as well as full access to review responses in the dashboard (ApartmentRatings, Apartments.com, etc.)

Alternatives considered

[SOCi](https://www.capterra.com/p/173850/SOCi/)

Reason for choosing Alchemer

I was not involved in the decision making process, but I believe Chatmeter gave us the best price.

Review Source

Response from Alchemer

June 26, 2020

Hi Jessie, thank you for taking the time to review our software. We're happy to hear that our platform helps you manage your listings, social media, and reviews! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review!

SR

Susanna R.  
Consultanat  
Management Consulting  
Used the software for: 2+ years

### "SurveyGizmo Review"

February 19, 2020

5.0

We create so many surveys and put them onto Survey Gizmo over the last 6+ years. To easily download results into useful and standard formats makes research move quickly and without a hitch.

Pros

The ability to set up the surveys in SurveyGizmo is very straightforward and logical. So easy, too. You do have to plan the survey well to ensure the questions are in a good order, etc, but that is with any software tool. The results delivered in multiple formats (.pdf and downloadable .csv) give the user tools to both view early results quickly and unidimensionally, and to manipulate the data actively.

Cons

There are several steps required to ensure survey questions are correctly added, and the software knows how to treat each question. However, this set of steps is great for learning and causing one to think about the logic of the survey and potential results.

Alternatives considered

[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)

Reason for choosing Alchemer

It seemed much more professional and appropriate for the large surveys and data analysis we required. It didn't disappoint.

Switched from

[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)

Ease of use, and logical steps to ensure accuracy of output was a no-brainer.

Review Source

VR

Verified Reviewer  
Fieldwork Manager  
Market Research  
Used the software for: 6-12 months

### "Quite good, just a bit pedestrian sometimes"

July 4, 2019

5.0

Pros

Has a lot of nice features and looks pretty good on mobile

Cons

Can't check survey results on mobile Survey design takes a little longer than it should Translations are a pain to do

Alternatives considered

[Typeform](https://www.capterra.com/p/137289/Typeform/)

Reason for choosing Alchemer

Typeform didn't have customisable skip/jump logic that suited our needs

Review Source

Li Y.  
Product Development Manager  
Information Services  
Used the software for: 2+ years

### "Changes in support structure lead to abysmal customer support levels. Stay away!"

May 5, 2017

1.0

Pros

The survey interface is fairly intuitive and they offer a very wide selection of features (which we don't use, but I respect that they exist).

Cons

In the last six months we have received appallingly poor service. Their support staff seem to be allergic to the notion of providing timelines for when we can expect to hear back from them (I'm not even talking about timelines on fixing things; just when I can expect to hear back). They have tried to quadruple our prices with less than 2 months of notice, wherein we do not receive any additional features or benefits that we want to use (and when we asked for a more reasonable feature package in line with our pricing, we were told that we 'no longer fit their infrastructure'). They have done product roll outs that have turned out to be disastrous (in one case, causing an outage which I had to hear about from my clients rather than from them. And when we finally got them on the phone, they informed us that the reason they can't QA everything is because they do product updates 5 times a day (yes; 5 times A DAY, suggesting their platform is miles from stable).

Review Source

DG

Dominick G.  
Sr. Post Producer  
Marketing and Advertising  
Used the software for: 2+ years

### "Alchemer - Top Tier Survey Service"

March 13, 2025

5.0

I've used Alchemer for collecting survey feedback for a few years now and it's super helpful. Getting setup and started is quick and painless, I can't recommend it enough!

Pros

Alchemer is super easy to use, and is a great survey tool! It's very intuitive, and makes getting feedback almost effortless!

Cons

I have no complains about Alchemer, I think they're a wonderful company.

Review Source

OO

Obada O.  
Site Civil Engineer  
Construction  
Used the software for: 2+ years

### "Using the simplest and most affordable methods to design and conduct surveys"

January 20, 2022

5.0

Alchemer has helped us as an engineering consultancy firm by collecting a lot of data from specialists, and also by completing customer satisfaction surveys. It was easy to send out questionnaires and collect results.

Pros

Alchemer provides people, researchers, and institutions with integrated services that enable them create polls, send them out to target audiences, collect replies, and prepare results for study. Alchemer that automates all survey processes precisely and efficiently. Many of the features that I appreciate about Alchemer include: ease of use, pre-made templates, and the ability to produce surveys in minutes. Then he can send it to the target groups, collect replies, and extract the results to start the analytic processes. Alchemer's output is compatible with various statistical tools, making statistical work easier and less time consuming. Also, the subscription is simple and reasonable, and you can cancel and re-subscribe as needed.

Cons

There is nothing undesirable with Alchemer, all the tools you need will be clear to you, all you have to do is enter the survey questions, and Alchemer will then complete the rest of the work and prepare the data to start the analysis processes.

Review Source

SS

Saumil S.  
Procurement Manager  
Consumer Goods  
Used the software for: 1-2 years

### "Alchemer Has Been a Great Polling and Survey Tool"

April 29, 2024

5.0

Pros

The capabilities of this poll and survey tool are incredible. I am impressed by the ease of use of this survey solution.

Cons

Alchemer has been functioning so efficient. No issues about Alchemer.

Review Source

MN

Mark N.  
Analyst Manager  
Education Management  
Used the software for: 2+ years

### "A simple but effective data gathering tool"

March 29, 2023

4.0

Impressed by the useability, features, stability and pricing

Pros

Ease of use, quick learning curve, reliable platform

Cons

Data import/merge slow, support team sometimes slow to respond

Alternatives considered

[QuestionPro](https://www.capterra.com/p/135455/QuestionPro/)[Typeform](https://www.capterra.com/p/137289/Typeform/)[Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/)[SmartSurvey](https://www.capterra.com/p/57112/SmartSurvey/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)

Reason for choosing Alchemer

Price, features, ease of use

Switched from

[XM for Strategy & Research](https://www.capterra.com/p/72396/Strategy-and-Research/)

Mainly price driven

Review Source

JA

Joseph A.  
IT Expert  
Machinery  
Used the software for: 1-2 years

### "Alchemer Is a Great Tool for Conducting Online Surveys"

April 29, 2024

5.0

Pros

When it comes to conducting online surveys, Alchemer is the most reliable solution. I am impressed by the reliability of Alchemer.

Cons

I do not have dislikes about Alchemer. Alchemer is so impressive.

Review Source

KB

Kelsey B.  
Insights Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "Trusty Program"

March 1, 2022

5.0

Overall Alchemer is a trusted service in our company. It is vital to our day to day and hosts many of our surveys across the company. There are very few rollouts of new features, but that works for us to prevent relearning an existing service.

Pros

I appreciate that this program stays the same-- I'm not averse to change, but it's just nice to know that something that is already reliable and easy to use stays that way and is not made overly difficult. The customizing of the questions and the actual survey works for me and my business.

Cons

Customer service leaves something to be desired. I needed to purchase responses for a study and their team was super difficult to get ahold of. Next time, I'd likely outsource this service to another company and just use Alchemer to host the survey.

Review Source

KM

Kilmer M.  
Senior Director of Advertising  
Financial Services  
Used the software for: 1-2 years

### "Strong market research tool"

October 24, 2024

5.0

Alchemer allows us to tailor our advertising efforts by identifying distinct audience segments and crafting personalized messages. We can then measure the impact of these campaigns by assessing brand awareness, attitudes, and post-campaign customer satisfaction.

Pros

Alchemer is a versatile platform that empowers market research and customer experience management, offering features from creating personalized, visually engaging surveys to conducting comprehensive data analysis.

Cons

There is nothing negative to point out about this platform.

Review Source

Daniel C.  
Product Manager  
Computer Software  
Used the software for: 6-12 months

### "User friendly survey tool for Survey Programmers"

October 29, 2022

4.0

Pros

Our team loves the unlimited number of responses which reduces the complexity. Special mention to the tech support team, who helped us clear all our doubts in interaction. Alchemer is very intuitive and UI is clear, doesn't need any extra training for achieving simple research use cases. They also offer great panel services

Cons

Visual graphs can be improvisedFraud / automated response detection will be greatMore question types and specific to industry can make life easier

Review Source

VR

Verified Reviewer  
Senior Director, PA and Industry Research and Analysis  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Used to be fantastic"

August 8, 2018

3.0

Pros

I have found Survey Gizmo to be the easiest survey software for new users to learn. With a quick 30 minute training session, I can get novice survey programmers up and running.

Cons

Survey Gizmo has experienced incredible growing pains over the past year and a half. Features have been removed mid-license, data has been lost, logic has gotten garbled, etc. As a long-time user of it, I can no longer recommend the product until the platform becomes more stable.

Review Source

PT

Phyliss T.  
President & CEO  
Printing  
Used the software for: 2+ years

### "EXCEPTIONAL! HIGHLY RECOMMEND"

August 21, 2020

5.0

It's an online service housed on the internet. There have been times where the program was unavailable and our clients had to retry access over a period of time. However SurveyGizmo technicians would quickly to resolve the issues.

Pros

We offer a monthly newsletter where our customers click through the options to create their personal marketing piece. SurveyGizmo gives us the option of uploading rough draft pictures of the pages and options that make it extremely easy for our clients to choose their monthly options.

Cons

It's a little pricey for a monthly software program, especially since we only use a small portion of the entire software. It would be great if they had a cheaper monthly service that fit our needs.

Review Source

Garrett G.  
Marketing Manager ¿ Technology  
Computer Software  
Used the software for: 6-12 months

### "Powerful but Limited too"

February 6, 2019

4.0

SurveyGizmo is a tool that gets the job done and then some. The surveys aren't pretty, but you can't beat the functionality that's offered here.

Pros

SurveyGizmo feels like an enterprise product. It has a TON of features, most of which I'm probably not even aware of and will never use, but it's nice to know that they are there. Need to create some kind of weird survey that functions just so? SurveyGizmo can probably do what you need. Pretty much any feature you could ask for is included in this platform.

Cons

I can't help but feel that SurveyGizmo locks down the appearance of my surveys too much. I haven't been able to figure out how to make any surveys look different from all the others beyond changing the logo, colours, and imagery. More so than other survey tools that I've used. I also find the process to do things like pipe values into the survey via a URL variable are somewhat more complicated and require reading support documentation vs. other survey tools that are more intuitive.

Review Source

KF

Kyle F.  
Regional director of operations  
Restaurants  
Used the software for: 2+ years

### "Chatmeter "

August 10, 2020

4.0

It’s a useful and reliable tool to judge our company day to day. Easier to have everything together daily than search reviews on yelp, google, etc daily.

Pros

Easy access to how my stores are doing via social media and email responses. I like you can tier your stores based on 30 days or overall. Easy grouping everything together to get quick feedback. Quick and reliable.

Cons

Seems some reviews come in at later dates. We get a lot of feedback from the previous weeks on random days.

Review Source

Response from Alchemer

August 14, 2020

Hi Kyle, thank you for taking the time to review our software. We're happy to hear that our platform is quick and reliable! Thank you for your feedback on reviews, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have.

KH

Kristin H.  
VP of Operations  
Real Estate  
Used the software for: 2+ years

### "Valuable, time saving product for reasonable price"

August 4, 2020

5.0

I have worked with Chatmeter for the last 6-7 years. I have use the program as a Community Manager, Regional Manager and VP of Operations and appreciate the ease of use from every level I have been at.

Pros

I enjoy the daily emails with all of my properties reviews. It gives us the opportunity to jump on any issues and reply to the review promptly. It also allows me to be involved in the process and add an extra layer of oversight to my teams.

Cons

I really have not had any issues, other then when I started with my current company that I wasnt getting the emails, but after a quick call it was fixed promptly.

Reason for choosing Alchemer

Chatmeter was chosen for me when I was a Community Manager with another company and I have brought it to all the other companies that I have worked for.

Review Source

Response from Alchemer

August 5, 2020

Hi Kristin, thank you for taking the time to review our software. We're happy to hear that you like the daily emails and that our platform helps you respond to your reviews quickly! Thank you for being a loyal Chatmeter user and for bringing us with you when you move companies. We greatly appreciate it! Thanks again for the great review.

VR

Verified Reviewer  
Customer Service Advisor  
Banking  
Used the software for: 6-12 months

### "Easy platform to use "

March 3, 2018

4.0

easy survey results and good amount of questions and the ability to constantly be collecting data and exporting it very easily

Pros

As the title says it is very easy and simple to use and allows good access to results and the design of it very nicely laid out making it easy to access all its features, you can be a new user who has never used it before and just become a professional at it because thats how easy it is to use to create new surveys and edit them which is very simple to do and if you ever need help the support features within the platform are very useful so you are never alone and helps always available

Cons

I think the prices are really off putting.. simply because they are too high priced in comparisons to other companies i have used previously i feel like these can be improved a little especially for those who are working on strict budgets and cannot afford to pay the current prices this should definitely be taken into consideration

Review Source

RV

Rebecca V.  
CX Specialist  
Construction  
Used the software for: 2+ years

### "Easy to use, great service, always improving"

June 25, 2020

5.0

Pros

The software is easy to use and the team at Chatmeter is constantly adding functionalities that keep them competitve in their industry. The service from the account management team has always been very great, quick and attentive to our requirements.

Cons

I wish we were able to personalize the sentiment analytic software to themes and keywords that we'd like to track.

Review Source

Response from Alchemer

June 29, 2020

Hi Rebecca, thank you for taking the time to review our software. We're happy to hear that our platform is easy to use and you enjoy our great service! Thank you for your feedback, we used to offer this feature but we noticed clients were tracking keywords that they thought were important but customers actually weren't talking about so the data clients wanted didn't exist. So when we updated Pulse, we made it so that we're only showing customers statistically significant data. These are the things customers are actually talking about. I hope that helps and thanks again for your feedback, I will pass it along to our product team. Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review!

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