# Page 10 | Alchemer Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is Alchemer the right Customer Experience solution for you? Explore 318 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/72549/Alchemer/reviews --- Alchemer 4.5 (318) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 10 - Reviews of Alchemer ## Showing most helpful reviews Showing 226-250 of 318 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PG Pauline G. Doctoral Student Used the software for: ### "Log-in" January 19, 2015 5.0 I was having problems logging-in due to an error on my part; however, at the time, I did not realize my mistake. When I reached out to talk to a "real" person through SurveyGizmo's tech support, the person who helped me was cordial, respectful, and determined to help me resolve my problem. I was getting so frustrated, and the tech support person patiently guided me through a number of strategies to utilize to help me resolve the problem. I really appreciate the company having such great tech support. Review Source RM Ron M. President Used the software for: ### "Great Software matched with Competent Help Desk" January 7, 2015 5.0 I've found the Survey Gizmo software tops for user-friendliness in my small consulting business. If you elect to go for the upper levels of support, I doubt there is any questionnaire configuration that can't be addressed. But, clients being the way they are, there's always something like "what is the red asterisk for--we don't like that" and I've always been able to either find the answer with a few searches of help--or failing that talking with someone who gets down to my problem right away. Review Source RZ Rick Z. Principal Partner Used the software for: ### "It doesn't get any better!" October 22, 2015 5.0 We've been with Survey Gizmo since very early on. Our surveys are not terribly complicated but we use the platform a lot! It's amazing how the development team is constantly making the product better. And their customer support team is SECOND. TO. NONE. Responsive, knowledgeable, professional and just fun. Seriously, customer support is critical in this arena and I challenge anyone to name a survey provider whose support wizards are more valuable than Survey Gizmo's. Keep up the great work SG! Review Source RA Rahul A. Head Of Online Marketing Human Resources Used the software for: Less than 6 months ### "Survey Tool that does what it promises." February 12, 2019 5.0 Pros \- The tool provides all different module that one needs to conduct a poll and get results from it. - The tracking and analytics functionalities are top in terms of industry standards Cons \- The user interface can be improved a lot - The prices increased a lot during last few months (however it's still cheaper than other survey tools out there) Review Source VR Verified Reviewer Veterinary Used the software for: ### "Great software and service from SurveyGizmo" August 7, 2014 5.0 I've been using SurveyGizmo to collect data for a masters project. I find it simple to use, and the support great when I don't know how to do something. It also has a wide variety of question types and the final product looks very professional. Review Source CC Cynthia C. Director of Analytics Used the software for: ### "Great product, even better customer service!" December 9, 2014 5.0 Very intuitive program for creating surprisingly complex and professional surveys! The email campaigns are a little more complicated but every time I send a question to customer service I get a fast and very thorough response (including screen shots.) I use the product with confidence that I will either be able to handle everything myself or they will go out of their way to help me get my survey and email campaign the way I need it, and fast! I highly recommend Survey Gizmo. Review Source JL Julien L. Used the software for: ### "Real support" October 31, 2014 5.0 I have been using surveygizmo for 3 years now and what sets them appart from the other companies is the support. I think the most I have ever waited to hear back on a support ticket was 8 hours (overnight), except when I had to wait a few weeks because their engineers would incorporate a NEW FEATURE for me, not just a bug fix, but actively creating new tools based on my feedback and my needs... and I'm just on a lowly free student account. 6 stars for customer service! Review Source AM Ashley M. Tours & Service Coordinator Used the software for: ### "FABULOUS" January 5, 2015 5.0 The site itself is very user friendly and easy to navigate. When I was unable to find answers for my particular question, I called support. Ian and Katilyn were able to help resolve my issue in a very timely manner. They seemed truly concerned and willing to help me as quickly and efficiently as possible. It is always nice to deal with people who honestly care about meeting your specific needs as a client. I will continue to use Survey Gizmo! Absolutely LOVE it! Review Source AW André W. Head of Marketing Used the software for: ### "Great tool for detailed surveys" September 24, 2014 4.0 We really enjoyed working with Gizmo. We used Gizmo after evaluating about 20 survey tools. Main reason has been the detailed reporting opportunities which has already been included in the monthly offer (while at surveymonkey you need at least a full year contract for all the features). Just 3 Points in the ease of use has only been given because the User team is German and Gizmo has no multi language backend. Besides the ease of use is great. Review Source AS Adele S. Manager of Operations Used the software for: ### "I've truly never experienced customer service like I have at SurveyGizmo." June 25, 2014 5.0 Over the last few months I have dealt with many people on the SG team and I've been blown away by their diligence in getting back to me, friendliness and overall professionalism. I once even wrote to the CEO with a suggestion for a new feature and I received a personal response within hours. Apart from this, the product itself is capable of doing so many more things than I ever imagined. I have really never seen customer service like this! Review Source BB Ben B. Principal/Teacher Education Management Used the software for: I used a free trial ### "Exceptional Product!" November 5, 2019 5.0 This product helps us to make informed decisions quickly and for the benefit of our company! Pros This product provides quick and easy creation, implementation and assessment. We have been so impressed with the completeness of the product! Cons There is nothing currently with the product that I would change. We have been more than satisfied with its functionality. Review Source JB Jason B. Co-Founder Used the software for: ### "Service with a smile!" June 22, 2014 5.0 We contacted \`SurveyGizmo when a small link issue had occurred with a survey we were asked to do. The response time was incredible from the team; it felt very personal to our situation and not from some mass generic email. The hiccup was resolved very quickly and done so with such a friendly, knowledgeable and very understanding support member. Thank you again to all at \`SurveyGizmo, you are an inspiration in customer service. Review Source AH Allen H. Production Designer Publishing Used the software for: 2+ years ### "Makes Surveys Simple" September 12, 2018 4.0 It works. Donezoes. Pros Survey Gizmo is easy to set up and has great reporting tools (provided that your survey was designed well, of course). Cons I wish the templates were easier to integrate. Review Source HB Hollie B. Used the software for: ### "Research with ease" June 25, 2014 5.0 Survey Gizmo is easy to navigate. The choice of templates, question types and response formats is extensive and I had a lot of fun constructing my survey. Staff support through email is fast and accurate, I found the support team to be very helpful for any queries I had. Data is also easily exported to SPSS. I have recommended Survey Gizmo to several of my colleagues and I look forward to working with it in the future. Review Source JB Jeannie B. Used the software for: ### "You da bomb SG!" June 25, 2014 5.0 I have nothing but accolades for this product and it's dedicated and totally awesome staff. Great people make a great company. Even though I find v4 to be a little more cumbersome, it makes my life in the feasibility world a whole lot easier. And the support heroes are just that...from the fire dancer to the jedi knight, surveyor, wahine, dragonslayer and spymaster...you all rock! Thanks for being there for me. Review Source MS Michael S. freelance Used the software for: Less than 6 months ### "frustrating, alright" August 1, 2018 4.0 Pros They do offer a lot of unique features on the site and the interface is incredible (both of which I respect) Cons The pricing is ridiculous, the customer support hardly ever gets back in touch with you and when they do, they explain things that doesn't make any sense and has nothing to do with the current situation. Review Source BT Bob T. Digital Communications Manager Used the software for: ### "SurveyGizmo giants in the survey world" January 26, 2015 5.0 I have been using SurveyGizmo for a couple of years now and always astonished by its diversity and ability to build around my needs and those of my customers. I can build simple forms and now very complex database forms enabling areas of my business to track work request and allocate work. It's simple to use, easy to master and I highly recommend it to users within the Communication industry. Review Source KW K W. Founder Used the software for: ### "Amazing in every way" July 7, 2014 5.0 Love the interface, the options, the UI, and most of all, the customer support and flexibility Survey Gizmo - the company - offers. We are just starting to play with the software, and this isn't my end of things, but I can write a more thorough and detailed review after I have more exposure. Needless to say, our data guy loves Survey Gizmo and is happy it integrates with all the major players. A+ Review Source KF Kimberly F. LPN Used the software for: 6-12 months ### "It was better than expected! " May 9, 2017 5.0 Pros I liked the ease of use, the stability, easy setup, the chance to review the software...basically everything. Review Source RS Regan S. Used the software for: ### "Excellent customer service!" February 23, 2015 5.0 While I have sometimes experienced a few glitches with the system, the Survey Gizmo customer service team is the best I've dealt with in the industry. They are prompt, accurate, and always go above and beyond to fix the issues in a timely manner. Not to mention their responsiveness to all forms of communication. I can chat, e-mail, or call, and either way, someone is there to help me! Review Source JH Jerry H. Coordinator Used the software for: ### "PHAB Quiz" December 23, 2014 5.0 Nathan was extremely prompt solving our PHAB Quiz email campaign "pause" problem. In less than 2 hours of being notified of the problem, Nathan made contact with the Survey Gizmo office/staff that handles email campaigns, had our campaign requeued, and ensured 2,300 email notifications were sent out to our customers in the most expeditious fashion possible. Thanks Nathan! Review Source SO Sasha O. Used the software for: ### "Survey Gizmo makes measuring success easy!" October 12, 2016 5.0 I've used this tool quite a bit and really enjoy seeing the new functionalities that come out. The only constructive criticism I may offer is that there are some things not intuitive, like scoring a quiz/assessment (at least this was 6 months ago), but overall, once I understood where to find options/etc, things were a piece of cake. Overall, makes my job easy, appreciate the tool! Review Source JF Jenny F. Member Services Used the software for: ### "Customer Representatives" December 5, 2014 5.0 To accomplish a customized equation in the body of the survey, I needed additional help. The customer representatives at Survey Gizmo were very prompt, helpful in walking step by step in the process, and helped me resolve my issue. With this help I was able to present a very nice presentation. Thank you again for the hard work the customer representatives provide at Survey Gizmo Review Source RO Roxanne O. Global Head CRM Used the software for: ### "Great Support. Wonderful UX. Sophisticated Product." June 19, 2014 5.0 Outstanding customer support. You may have to wait a while for someone to pick up but when they do, you'll see why. They take their time with you for whatever issues you have, be it walking you through how to work through the logic you want to happen, patiently. The new UI and UX and brand is well done and engages me as a surveyor very well. Two erect thumbs up for these guys. Review Source JI Jarrod I. Client Account Manager Used the software for: ### "Great features and best service" November 26, 2014 4.0 SurveyGizmo offers almost any "gizmo" or survey tool you could imagine, and what you don't have, they will most likely be willing to write for you with a couple of days' notice. However, I find it very difficult to edit the styling of my questions, as I am forced to add html tags instead of being able to click e.g. Font = Arial, Font size = 14 etc. Overall, super product. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.