# Page 11 | Alchemer Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is Alchemer the right Customer Experience solution for you? Explore 318 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/72549/Alchemer/reviews --- Alchemer 4.5 (318) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 11 - Reviews of Alchemer ## Showing most helpful reviews Showing 251-275 of 318 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LJ Lynsey J. Operational Support Manager Used the software for: ### "I love Survey Gizmo" June 20, 2014 5.0 The product is great, excellent functionality - and I'm loving the recent style changes with the new version! What really makes SG so fantastic is their customer service attitude. Everyone I've ever dealt with has been an absolute pleasure, nothing is too much bother and there's always a little bit of humour to brighten your day too. Thank you Survey Gizmo - you guys rock! Review Source JC Jessica C. AutoCAD Technician/Administrative Assistant Used the software for: ### "Very easy to use survey site" February 27, 2015 5.0 I use SurveyGizmo monthly to conduct QA surveys with our clients. We have a template set up to use, so it is very easy to just pull up the template, select the applicable questions, input the contact information and send it on it's way. The site is very user-friendly and has very fast customer service when needed. I enjoy using it and would recommend it for any company. Review Source MR Mark R. Used the software for: ### "Academic Researcher" June 20, 2014 5.0 Short of almost nothing, how could someone not like SurveyGizmo. The customer support team is comprised of experts with great attitudes. The Web interface is a breeze to use, and the many data output formats are great. To add to all of this, the reporting tools are also very good. I would recommend SurveyGizmo to anyone that needs to do online survey-based research. Review Source AM Ash M. Creative Marketing Assistant Marketing and Advertising Used the software for: Less than 6 months ### "Just okay, but easy to use" December 6, 2016 2.0 SurveyGizmo is a just okay platform. It is however, VERY easy to use. Creating a survey on their platform is super simple and straightforward. The problem comes with the email sends, the emails were not getting sent out in a timely manner which messed up our possible survey results. I wish that the email sending would get fixed, because then this platform would totally be worth it. For the types of reporting it does, it is definitely worth the money. I do wish there were a few more things that they report on though. That would definitely help out with the data we receive on our customers. Pros easy to use. reporting is easy to follow. decent program for money spent. Cons not enough reported on. email sending is wonky. Review Source AP ANASTASIOS P. PhD student Used the software for: ### "A very good on-line survey and more instrument! " July 3, 2014 5.0 Survey Gizmo is a great on-line survey instrument and you can actually even embed more complex experimental designs using the more advanced features. It is to use although you will probably need to go through the tutorials and help pages to achieve full functionality and command of the options given. Customer service is prompt and detailed. Review Source SS Stanley S. Used the software for: ### "SG is awesome" December 8, 2014 5.0 SurveyGizmo is a great company. I've used few survey sites so I can't attest to them being better than their competitors, but I will say that their customer service blows anything I've dealt with out of the water. They're extremely prompt, very easy to talk to, and extremely helpful in any issue that I've encountered with their site (which are few). Review Source BW Beth W. Office Administrator Used the software for: ### "Fantastic customer support" November 24, 2014 5.0 I had a tricky problem I needed help with. After stressing a little and trying the 'help' videos, i gave in and emailed customer support, not really expecting any response. I had the response with 15 minutes (although it said it could take up to 24 hours) and the reply was through with easy-to-follow instructions that made sense! Thank you. Review Source MH Maria H. HR Lead Law Practice Used the software for: 2+ years ### "User Friendly" November 20, 2018 5.0 Pros It's great way to collect data after an event. Cons The inability to transfer the data to older Microsoft applications Review Source CS Carlene S. Used the software for: ### "Powerful, yet simple" July 8, 2014 5.0 Survey Gizmo packs a powerful punch into an easy to use tool. We have developed a number of different surveys to meet different organizational needs and have never been disappointed. Customer service is pleasant, helpful and has always solved the problem. Survey Gizmo far surpasses other products available. There just isn't a downside!! Review Source RW Raphaela W. Sr Graphic Designer Used the software for: ### "The best costumer support around..." February 13, 2015 5.0 I am very pleased with how great the customer support is at SurveyGizmo. It was ultimately the deciding factor on which company we went with for our survey project. If I were to sum it up, they were very patient, knowledgeable and friendly! Thanks for helping us make it all work... :) PS - The interface is pretty easy to use as well... Review Source ST Sarah T. Admin. Assistant Used the software for: Less than 6 months ### "Good Survey Software" October 12, 2017 5.0 Handling our yearly survey. Pros I like how easy it was to use. I love that the results are bright wonderful colors. I love that most of the results are easy to look over and understand. Cons The 2 problems I had is that I work for a small company that does 2 reviews a year max and even the basic seems expensive for our needs. The second problem I had was getting the results to show to the board of directors was very difficult. Review Source JA James A. Founder Used the software for: ### "Better value than others, easier to use, and support is phenomenal " June 19, 2014 5.0 I do market research and use this tool on a daily basis. It's fairly intuitive, but the value is above every other player in the survey space, and their customer support is incredible. On several occasions their "support heroes" have written custom scripts to build what I need, free of charge. I would highly recommend SurveyGizmo. Review Source TO Taran O. VP of client relations and development Used the software for: ### "Excellent and nothing else!!!" November 13, 2014 5.0 I cannot say enough for this great team. These guys are always rocking hard on any issues and concerns I raise to them. Been helpful and come up with a solution always....always means Always literally. I have never been disappointed with their support and responsiveness. Great Team, Great Work, Great Guys Well done Review Source BO Brooke O. Associate Mktg Manager Marketing and Advertising Used the software for: 1-2 years ### "Great for internal surveys" November 11, 2016 4.0 SG is a quick and easy platform to use for internal and informal surveys. I wish it had an email or website integration capability so that I could use it more with our users without taking them to another site. Pros Ease of use and range of functionality Cons Lack of integration with my website or email. Review Source DS Deborah S. Business Development & Marketing Manager Used the software for: ### "Easy to use" October 14, 2014 5.0 Easy to use with on-hand support available Pros Intuitive to use Review Source SL Sandra L. Director, Community Affairs Used the software for: ### "Fantastic Customer Service" July 15, 2014 5.0 My requests and random questions are always met with enthusiasm and promptness by Survey Gizmo's representatives! Thanks for making my job easier and my interaction with this service so pleasant! I'm always happy to work with your product knowing I have accurate and speedy technical support at my fingertips. Review Source TB Tierra B. Packaging and Containers Used the software for: Less than 6 months ### "Meh, it's okay. Gets the job done" January 16, 2019 4.0 Pros It was free (at least when I was using this app) and it had many options to capture lots of information. Cons The templates were not as easy to customize as I would have liked, but it does the job. Customer service support had a bit of a delay Review Source RT Richard T. Professor of economics Used the software for: ### "superb" January 6, 2015 5.0 I had a close look at SurveyGizmo and its competitors and found that this is the most powerful online survey software at the market. While its power is as expected, SurveyGizmo is more user friendly than I had dare to hope. Support staff is superfluous, really, but they're there when you do need them. Review Source JM Joanne M. Business Manager Used the software for: ### "Brilliant Customer Service" July 10, 2014 5.0 I have used Survey Gizmo for around two years and I am not very technical and have self taught on a very easy to use system. Any queries or problems I have encountered have been answered and resolved quickly (even being in the UK) and with no waffle - straight forward easy to understand. Brilliant. Review Source BR Brittany R. Property Manager Used the software for: Less than 6 months ### "Easy to use!" May 8, 2017 3.0 Pros It's mobile friendly, which is a big plus. Easy to use, versatile, and the ease of exporting data is a huge plus! Cons The pricing is out of my companies budget for long term use and the reports took a bit of time to understand in depth. Review Source EB Eric B. Data Analyst Used the software for: ### "Best Online Survey Software Value that exists" January 14, 2015 5.0 The power and features of the tools that costs 10x as much combined with the price of the tools monkeying around make Survey Gizmo the best option for most Market Research needs. The customer support is the best I've ever encountered personally or professionally for any product or service. Review Source DN David N. House Director Used the software for: ### "Better than Survey Monkey!" February 18, 2015 5.0 Survey Gizmo, bring surveys to a new level, pre-population is a standard feature a must for many surveys, Pricing at each level is fair and allows small business to work closely with their clients. Some of the phrasing will be confusing to UK operators but all in all a great product. Review Source VR Verified Reviewer Quality Analyst Information Technology and Services Used the software for: 6-12 months ### "Very easy to use survey tool" December 22, 2018 4.0 Pros User friendly interface. Surveys created can be integrated using iframe and JavaScript. Cons Cannot preview survey in different multiple devices CS is not as good as the other competitors. Review Source KH Kathryn H. CEO Used the software for: ### "Great tool and even better support!" July 1, 2014 5.0 Love Survey Gizmo - not just the product itself, but the support is fantastic. Quick response to help requests - always helpful and keep trying until they get it right. If it has been 6 months to a year since you've tried SG, I say try it again. Major shift in support for sure. Review Source LB Lorraine B. AVP Used the software for: ### "First time user" July 14, 2014 5.0 As a first time user who is not in a marketing role, I am impressed with how easy it is to use SurveyGizmo. The only thing that would make it a little easier is to have a user guide that can be downloaded in one click. I like to have a reference with a new application/tool. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.