# Page 2 | Alchemer Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Alchemer the right Customer Experience solution for you? Explore 318 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/72549/Alchemer/reviews --- Alchemer 4.5 (318) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Alchemer ## Showing most helpful reviews Showing 26-50 of 318 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SM Seán M. Managing Director Market Research Used the software for: 2+ years ### "Impressed enough to recommend" January 19, 2026 5.0 After testing multiple leading platforms, both those built for large-scale enterprise and smaller niche offerings, we settled on Alchmere because it offered the right amount of power without overloading users, respondents, or governance. Pros Alchmer is powerful and value for money. We use it because it can support the complex needs of a professional insights consulting agency while also delivering an attractive and easy-to-use experience for our respondents, and providing accessibility and integrations that make it efficient in supporting our clients. Cons Like other platforms on the market, there is room for improvement in adopting new approaches to question designs that can improve engagement for mobile device surveys and ease of open-text coding for large responses and surveys. Alternatives considered [Forsta](https://www.capterra.com/p/131969/FocusVision/) Reason for choosing Alchemer Alchmere delivered the right tools for the right price. Switched from [XM for Strategy & Research](https://www.capterra.com/p/72396/Strategy-and-Research/) Qualtrics was not user-friendly, lacked key question types, lacked needed integrations, and was way too expensive for what it delivered. Review Source AP Adam P. President Research Used the software for: 2+ years ### "Solid solution. Brilliant pricing model." March 23, 2026 5.0 It is a solid platform. They deliver exactly what we need. Whenever we encounter a challenge they respond and make it clear they are working on a solution. Pros It works. It has the functionality our research shop needs. Customer service is largely responsive. Their pricing model is brilliant - full transparency, one seat - one fee - no surprises, no worrying that a large-scale project will kill your budget. Cons I value innovation and I don't see much. I am sure they are doing things, but their marketing is basic and uninspiring. I'd like to hear about big new things happening, offerings that wow, amazing new UI updates, or fun AI integrations. They offer no way for us to offer the platform to our clients - they literally shut the door on turning their customers into partners - zero opportunity for us to be a force multiplier for them. <- That seems shortsighted. Review Source Response from Alchemer March 25, 2026 Thanks for the great feedback. We recent hosted a webinar for customers on our 2026 roadmap that you should check out. We currently have 5 or 6 AI capabilties. We also have the ability to whitelabel the product. Please reach out to your customer success manager for more on AI and whitelabeling. CK Crystaline K. Group Insights Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Great first experience on Alchemer's intuitive survey platform" January 29, 2026 5.0 As a researcher, we usually engage market research agencies to run surveys for us. When it comes to in-house research, we tend to struggle with the easily available online platforms like Typeform or MS forms which do not provide good routing capabilities to meet our needs. After exploring a few self-serve survey platforms, Alchemer stood out with its intuitive platform where I can get hands on really quickly and their email customer service is able to respond clearly on the support that I need too. Pros The intuitive platform, good value compared to other platforms in the market and the extensive training materials online. Cons Would be great to have live support for Singapore / Asia services. Currently we can only rely on the email support which may require a few hours of turnaround time. Switched from [Typeform](https://www.capterra.com/p/137289/Typeform/) The routings capabilities are too limited on Typeform that doesn't meet our needs. Review Source Samantha H. Digital Content Manager Information Technology and Services Used the software for: 2+ years ### "Checking all of our boxes: Alchemer for the WIN!" November 6, 2025 5.0 Overall, 10/10. This does the job and has exceeded my expectations as far as range of features goes. Pros The ability to customize survey questions with various logic and filters makes a significant difference for our specific needs. Cons I can't really say that I have any issues with Alchemer. I think sometimes I struggle to remember how to set up reports, but that's not the largest issue. I guess, I'm not super familiar with the customer support processes that are in place, but I'm eager to learn more. :) Review Source EM Edward M. General Manager Events Services Used the software for: 2+ years ### "Robust Survey Creation, Management, and Analytics Platform" May 8, 2025 4.0 Generally very positive, with the platform being used regulalry for survey management and data reporting, across a wide sector of our organization. Pros The ability to customize surveys, and leverage the platform from an enterprise level across the organization allows for easy sharing of analytics and reporting data. Cons Some of the user interface and functionality isn't as intuitive as you would hope for with regards to building, monitoring and exporting data analytics. Review Source JL John L. Managing Director Management Consulting Used the software for: 2+ years ### "Simplicity, Unlimited Responses, and Excellent Supports makes Alchemer tops" March 5, 2026 5.0 Excellent. Plus any time I needed support (queries) they were on it ....and it was via real people - so was both personal and professional. That type of support is getting rarer....unfortunately. I keep up with, and monitor, all SASS tools...and I use many of them, and this is still one of my favourites. Pros Simple to use, unlimited responses, even on a basic plan. There are some features I might aspire to on a higher cost plan, but the basic plan is superb. Cons There is no least favourite, it has excellent features, even on over basic plan. I have been using this survey software back to its Survey Gizmo days, and it just keeps improving. Review Source DG Dominick G. Sr. Post Producer Marketing and Advertising Used the software for: 2+ years ### "Alchemer - Top Tier Survey Service" March 13, 2025 5.0 I've used Alchemer for collecting survey feedback for a few years now and it's super helpful. Getting setup and started is quick and painless, I can't recommend it enough! Pros Alchemer is super easy to use, and is a great survey tool! It's very intuitive, and makes getting feedback almost effortless! Cons I have no complains about Alchemer, I think they're a wonderful company. Review Source KM Kilmer M. Senior Director of Advertising Financial Services Used the software for: 1-2 years ### "Strong market research tool" October 24, 2024 5.0 Alchemer allows us to tailor our advertising efforts by identifying distinct audience segments and crafting personalized messages. We can then measure the impact of these campaigns by assessing brand awareness, attitudes, and post-campaign customer satisfaction. Pros Alchemer is a versatile platform that empowers market research and customer experience management, offering features from creating personalized, visually engaging surveys to conducting comprehensive data analysis. Cons There is nothing negative to point out about this platform. Review Source MG Michele G. Senior Researcher Research Used the software for: 1-2 years ### "The Best Survey Solution For Business " July 10, 2024 5.0 Pros I like the poling and survey features It makes it easy to better customer experience by collecting feedback. It is the best for conducting market research Cons With Alchemer, there hasn't been a reason to complain. Review Source SS Saumil S. Procurement Manager Consumer Goods Used the software for: 1-2 years ### "Alchemer Has Been a Great Polling and Survey Tool" April 29, 2024 5.0 Pros The capabilities of this poll and survey tool are incredible. I am impressed by the ease of use of this survey solution. Cons Alchemer has been functioning so efficient. No issues about Alchemer. Review Source JA Joseph A. IT Expert Machinery Used the software for: 1-2 years ### "Alchemer Is a Great Tool for Conducting Online Surveys" April 29, 2024 5.0 Pros When it comes to conducting online surveys, Alchemer is the most reliable solution. I am impressed by the reliability of Alchemer. Cons I do not have dislikes about Alchemer. Alchemer is so impressive. Review Source VR Verified Reviewer Content & Experience Manager Financial Services Used the software for: 2+ years ### "Occorre studiare la logica di generazione del flow delle domande per padroneggiarlo appieno" August 21, 2021 4.0 Utilizzo Alchemer da quando ancora si chiamava SurveyGizmo, e devo dire che una volta superato lo scoglio dell'apprendimento della logica di costruzione del flusso delle domande, è possibile fare praticamente tutto. Una pecca secondo me è il fatto che i concorrenti realizzano sondaggi più accattivanti dal punto di vista mobile. Ma Alchemer ha dalla sua la robustezza della generazione dei report. Pros Dato che ho una conoscenza avanzata di JavaScript la piattaforma mi mette in gradi di perfezionare e personalizzare a mio piacimento le domande e il comportamento delle survey, offrendomi una potenza ancora maggiore di quella fornita dalle sue ampie funzionalità pronte all'uso. L'help desk è stato veloce e preciso in un paio di occasioni quando non sono stato in gradi di portare a termine un sondaggio particolarmente complicato. Le guide online sono ben fatte e complete. Cons Il processo di apprendimento è abbastanza lungo, ma una volta che si è incamerata la logica si riesce a fare praticamente qualsiasi cosa. Non ha un'interfaccia utente così diretta come i concorrenti. Ha anche una scheda Test che stima quanto tempo ci potrebbe volere per completare un sondaggio e quanta fatica dell'utente potrebbe impiegare, oltre a segnalare altri possibili problemi come domande e risposte eccessivamente lunghe. Sarebbe utile vedere questo tipo di avvisi comparire in tempo reale nel processo di costruzione delle domande Review Source Jakob B. International Development Manager Sports Used the software for: 2+ years ### "Good survey option but lacks more advanced options" December 23, 2021 3.0 Decent, if you want to create one off surveys and have the data live in a silo this product works. If you want to create a larger picture of data across multiple surveys it is very manual and error prone. Pros It is easy to create different types of questions and surveys. There are a variety of question types available. The survey creation process works well and is user friendly. Cons It is very difficult to get data from Alchemer to another place and have it work reliably. Also, aggregating data from more than one survey to gain a bigger picture is not possible without downloading it all in to Excel. Reason for choosing Alchemer The reporting functionality. Switched from [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) We needed more survey capabilities but were not ready to jump in price and complexity to more advanced options. Review Source BM Bart M. Founder Market Research Used the software for: 2+ years ### "The affordable market research platform with all the bells and whistles" March 10, 2021 4.0 With Alchemer we are able to create professional - industry benchmarked surveys, get results easy and prepare data for analysis without going bankrupt. As we do not conduct surveys every day, Alchemer meets our needs equally well or even slightly better, yet at a way more affordable pricing point. Pros Alchemer - back when we started still Surveygizmo - offered what many big names in the industry have on offer, yet with a more affordable pricing and an interface that is easy to understand. The main benefits in our opinion: - pricing is clear, well structured and fair. We do not have to use it every single day, as quantitative research is an occasional need. But at that time, it is important to get it right. - possibilities are on part with others: all typical questions one might want to ask, even the more advanced ones like max-diff or conjoint analysis are baked into the product. At a slightly higher fee, but nonetheless fair. - it blends in in our workflow: the solution is flexible, although you can use it to send emails, we use Mailchimp for mails but it is easy to have both communicate. Data is also automatically shared with another environment we use. Cons The biggest disadvantage (at least at first, it has improved) is the limited bi-lingual functionality it offers. Translations are a good way to cope with this today, but it did not use to be as straightforward as it is today. Emails still do not offer that same flexibility concerning language handling, yet we have found it easy enough to sync up with Mailchimp so it does not really pose a problem. Alternatives considered [XM for Strategy & Research](https://www.capterra.com/p/72396/Strategy-and-Research/) Reason for choosing Alchemer Price/offering ratio. Review Source VR Verified Reviewer Founder/Creative Director Used the software for: 2+ years ### "Greedy and unconscionable. Totally inflexible in servicing customers. Love to take the money." July 6, 2018 1.0 Was able learn about some of the functions of a survey provider and how they can be used to create quizzes and surveys in creative ways. Pros Some of their features at the time were only supported by them. This is changing very quickly. There are several other terrific providers in the marketplace who now support the features that were only available with SG. Cons I had to pay them dollar's over the last 5+ years to host 2 surveys with extremely light traffic just as a storage because they were not forthcoming about their downgrade and storage policies. The features I needed - advanced quizzes and calculations - were only available on their platform. I asked them several times my options for downgrading to a lower plan because I was not using the platform but I did not want to loose my data and the work I had done. Their answers were extremely vague knowing full well that they were getting a free ride on the $/month I was paying just for storing a few MB of data. In the meantime, they changed the pricing plans so that the original plan would now cost me $/month. My old plan went on a "legacy plan" where I could not use many of the features like questions libraries. I have now switched to a provider who supports everything that SG does, does it 10 times better than them - both style and function - and does it at half the price. Review Source OO Obada O. Site Civil Engineer Construction Used the software for: 2+ years ### "Using the simplest and most affordable methods to design and conduct surveys" January 20, 2022 5.0 Alchemer has helped us as an engineering consultancy firm by collecting a lot of data from specialists, and also by completing customer satisfaction surveys. It was easy to send out questionnaires and collect results. Pros Alchemer provides people, researchers, and institutions with integrated services that enable them create polls, send them out to target audiences, collect replies, and prepare results for study. Alchemer that automates all survey processes precisely and efficiently. Many of the features that I appreciate about Alchemer include: ease of use, pre-made templates, and the ability to produce surveys in minutes. Then he can send it to the target groups, collect replies, and extract the results to start the analytic processes. Alchemer's output is compatible with various statistical tools, making statistical work easier and less time consuming. Also, the subscription is simple and reasonable, and you can cancel and re-subscribe as needed. Cons There is nothing undesirable with Alchemer, all the tools you need will be clear to you, all you have to do is enter the survey questions, and Alchemer will then complete the rest of the work and prepare the data to start the analysis processes. Review Source VR Verified Reviewer Designer/Owner Hospital & Health Care Used the software for: 2+ years ### "I cannot recommend due to a poor CS experience." December 14, 2018 4.0 I cannot in good conscience recommend this product. Yes it is cheaper than Qualtrics and nearly as capable... but our CS experience was lousy when the product broke. We were put on the backburner as our contract was not as lucrative for them. Pros They are HIPAA compliant. They have skip logic and you can collect a lot of responses. The layout it clean, but not as clean as survey monkey. You do have the option to preview what it would look like on multiple devices. Cons So I spent about 6 months working with them to figure out why our survey responses were not piping from SG to our Google Spreadsheets that they had advertised it could do, and was the primary reason for us rewarding them with our business. We spent 6 months back and forth and rarely could get the dev team interested in fixing the issue. It was never resolved and thus made the real time data collection and analytics advertisement frustrated. It was challenging to the point of needing to get the CEO of our company involved to get them to take action. Again, the issue was never resolved so we resorted to using Google Forms instead. Review Source Kathryn C. Marketing Communications Manager E-Learning Used the software for: 2+ years ### "Used to be so much better" January 7, 2019 3.0 We use SurveyGizmo for a variety of reasons including, student outcomes, understanding UX or building out new product needs, and Employee feedback. Pros I like that they are easier to use and more modern looking than a lot of survey products. They do have an easy-to-use platform and the search function is great. The Google Sheets API is wonderful. I love that you can flow data into sheets automatically. They are a good tool for someone who has tech background and can navigate APIs, coding, or calculating. I also had an excellent time at their training a few years back. Cons They removed the ability to chat as a support channel. It's awful now to have to ask questions. You have to call or email and email can take days to get a response. Additionally, they have started charging a LOT for their product and significantly reduced the number of licenses you get at base-level. The filter features look like you can add in several filter criteria (i.e, show me people who responded that are 20,21, 22 years old) as comma delineated but then the search results come up empty. Review Source VR Verified Reviewer Travailler indépendant Computer Networking Used the software for: 1-2 years ### "Puissant et efficace cette outil Alchimistes " November 5, 2022 5.0 Avec l' aide d' Alchemer, nous sommes en mesure de concevoir des enquêtes professionnelles et spécifiques à l'industrie , d' obtenir facilement les résultats et de préparer parfaitement les données pour l' analyse.Alchemer répond à nos besoins aussi bien , sinon un peu mieux , que d' autres options tout en étant nettement plus abordable car nous ne menons pas de recherche tous les jours. Pros Il est simple de créer de nombreux types de questions et d' enquêtes.Il existe de nombreux types de questions disponibles .Le processus de création de sondage se déroule sans heurts et est agréable. Cons Bien qu'il existe une version gratuite , elle n'a pas beaucoup de fonctionnalités et est plutôt chère.De plus , il serait avantageux d' avoir un meilleur moyen de communiquer avec les répondants. Review Source MN Mark N. Analyst Manager Education Management Used the software for: 2+ years ### "A simple but effective data gathering tool" March 29, 2023 4.0 Impressed by the useability, features, stability and pricing Pros Ease of use, quick learning curve, reliable platform Cons Data import/merge slow, support team sometimes slow to respond Alternatives considered [QuestionPro](https://www.capterra.com/p/135455/QuestionPro/)[Typeform](https://www.capterra.com/p/137289/Typeform/)[Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/)[SmartSurvey](https://www.capterra.com/p/57112/SmartSurvey/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing Alchemer Price, features, ease of use Switched from [XM for Strategy & Research](https://www.capterra.com/p/72396/Strategy-and-Research/) Mainly price driven Review Source Dustin D. Information Technology Administrator Research Used the software for: 2+ years ### "Fantastic Survey Tool" January 19, 2018 5.0 For many years we have been very happy with this product and the features it has. Unfortunately they are increasing the price to a point where we may have to switch. If it fits into your budget I would definitely recommend. 10/10. Pros SurveyGizmo is my organization's main survey tool. We use it for our board of directors election, conference and webinar evaluations as well as consent forms for studies. The full suite of question types along with logic and piping make product a clear standout in the industry. I haven't seen any company that comes close to offering the options and capabilities that this tool does. Cons Price - the price is rapidly increasing. Albeit they are continuing to offer new functionality along with that price. Customer Support - Although the customer support is very GOOD it is not quite what it used to be. As the company has expanded they have become more restrictive on the level and type of support they offer. 5 years ago we could call and instantly get help from very knowledgeable techs. Now you have to go through more steps and they try to do their support over chat as much as possible. Review Source VR Verified Reviewer Owner Market Research Used the software for: 6-12 months ### "Alchemer is highly functional and reasonably priced" December 7, 2021 5.0 Pros Alchemer is one of the few survey software platforms that can do Conjoint, heat maps, timed questions, video dial tests, and cross-tabs. The price point for the "full access" version is about 60% less than Decipher or Qualtrics. Cons There are sometimes a couple of minor bugs. (E.g., on one study, my automated "thank you" notes to respondents worked for the first 10 or so completes, but after that, nobody was being sent a "thank you" message. Alchemer couldn't really explain how it happened, but I am at least thankful that subsequent studies have not encountered that problem again.) Alternatives considered [XM for Strategy & Research](https://www.capterra.com/p/72396/Strategy-and-Research/)[QuestionPro](https://www.capterra.com/p/135455/QuestionPro/)[Forsta](https://www.capterra.com/p/131969/FocusVision/) Reason for choosing Alchemer Largely it came down to cost -- Alchemer has a really attractive price point at $1800. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) SurveyMonkey did not have the capabilities that Alchemer does. Review Source Brittany H. Web Coordinator Higher Education Used the software for: 1-2 years ### "Usually Does What I Need & Customer Service Is Great" March 7, 2018 4.0 This takes care of my form and survey needs so easily. There a lot of logic rules and generated actions you can create in your forms too. You have to see how easy it is. Pros I haven't run into many things I can't do with SurveyGizmo that I need from my forms. There are a lot of question types, and you can make custom ones. The reports are great because most of the people I send the reports to need visuals, and SurveyGizmo does that so it's easier to understand the data. Of course it's up to you to provide insights about what that data means, but you have a great tool for gathering and reviewing the data in SurveyGizmo. Also, customer service is a team of rockstars. Very fun to troubleshoot with. Cons If you update a style template/sheet, your current forms using that style are NOT automatically updated. Since my organization has hundreds of forms and surveys, this is problematic. If you are in the situation where you want to redesign your forms, definitely use the styles, but be prepared to go into all of your forms/surveys and reapply the style to it, and remember to save afterward. It's annoying but not the worst, and it shouldn't happen often if you work closely with your brand leaders to make sure the design will be solid for a while. Review Source JAM Juan Andres M. Administracion de Empresas Information Technology and Services Used the software for: 1-2 years ### "Tiene lo que otras no." August 7, 2023 4.0 Pros Este aplicativo cuenta con caracteristicas y herramientas que otros softwares no tienen, aparte de ser facil de utilizar e intuitiva. Cons No tengo queja alguna ya que su facilidad de uso es impecable. Review Source KB Kelsey B. Insights Manager Marketing and Advertising Used the software for: 2+ years ### "Trusty Program" March 1, 2022 5.0 Overall Alchemer is a trusted service in our company. It is vital to our day to day and hosts many of our surveys across the company. There are very few rollouts of new features, but that works for us to prevent relearning an existing service. Pros I appreciate that this program stays the same-- I'm not averse to change, but it's just nice to know that something that is already reliable and easy to use stays that way and is not made overly difficult. The customizing of the questions and the actual survey works for me and my business. Cons Customer service leaves something to be desired. I needed to purchase responses for a study and their team was super difficult to get ahold of. Next time, I'd likely outsource this service to another company and just use Alchemer to host the survey. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.