# Page 3 | Alchemer Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Alchemer the right Customer Experience solution for you? Explore 319 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/72549/Alchemer/reviews --- Alchemer 4.5 (319) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 15th, 2026 # Page 3 - Reviews of Alchemer ## Showing most helpful reviews Showing 51-75 of 319 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ES Emily S. Database Manager Non-Profit Organization Management Used the software for: 2+ years ### "Powerful survey tool" February 26, 2019 5.0 Overall, we like the tool and it helps streamline our data intake process. We are able to provide online training and post-training quiz and eval, then send out certificate accordingly via Surveygizmo. Features like that are important to us. Wish they would not keep increasing your price though and turn some of the features you'd been using for years into a different price tier. Pros We have been a client since 2013 and definitely watched SurveyGizmo grew significantly. New features are coming out from time to time and it is getting more and more powerful. It can be a great tool for all levels of users. There are simple easy to use features but there's also room available for advanced users to do custom scripts writing, etc to bring in more robotic and automatic survey flow. It also integrates really well with Salesforce and Google Sheets, etc. Cons Pricing! All these years we've been with SurveyGizmo we've gone through a huge price hike. They have different tiers of pricing/user licenses. As I said, they come up with new features from time to time, but watch out, those can cost more. Review Source Daniel C. Product Manager Computer Software Used the software for: 6-12 months ### "User friendly survey tool for Survey Programmers" October 29, 2022 4.0 Pros Our team loves the unlimited number of responses which reduces the complexity. Special mention to the tech support team, who helped us clear all our doubts in interaction. is very intuitive and UI is clear, doesn't need any extra training for achieving simple research use cases. They also offer great panel services Cons Visual graphs can be improvisedFraud / automated response detection will be greatMore question types and specific to industry can make life easier Review Source Shawn H. Construction Area Manager Construction Used the software for: 2+ years ### "I use it for quality reports, customers surveys and training " December 6, 2017 4.0 Pros If you want to collect data and have control over it this is a great product. I use it to survey customers and trades. I also use it for tracking quality by making up several quality surveys. The data from them has been incredible and easy to collect. Also found out that I can use it for training and add questions and get test results, pass or fail. Cons The product used to be pretty affordable. Next year the prices are going up quite a bit but we still think it is worth it for the data we get from it. Review Source VR Verified Reviewer Metrics analyst Insurance Used the software for: 2+ years ### "Encuestas para B2C" March 10, 2022 4.0 Pros La programacion de las encuestas es lo mejor de Cons La codificacion de las preguntas abiertas no tiene inteligencia artificila Review Source OG Osvaldo G. Ing. Electrico Information Technology and Services Used the software for: 1-2 years ### "Es buena herramienta." July 18, 2023 4.0 Pros me gusto que uno puede crear las preguntas como uno desee ya que son personalizables. Cons tube problemas al momento de crear informes pero se soluciona facilmente. Review Source MP Mal P. Planner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Easy UI, Great simple analytics" May 6, 2022 4.0 Pros There's no learning curve to creating a survey - UI is intuitive and for 90% of our company's survey needs the question type functionality and logic meet our needs. Very easy to pull reports - autogenerates charts, graphs, and word clouds, and has built-in filter logic. Often, our reports can be directly pulled from Alchemer itself without additional analysis in excel. Cons A lot of our survey needs are around spatial data, so we often need to pair with a mapping tool as there is no way to easily ask survey takers to provide spatial/map data. Adding images to question options is not very intuitive, and images need to be edited outside of Alchemer to make sure they display correctly. Review Source Mayerly G. bachelor Marketing and Advertising Used the software for: I used a free trial ### "The perfect solution to collect data and improve customer satisfaction" June 9, 2023 5.0 The platform is very easy to use and has allowed me to create custom surveys and forms without having any advanced technical knowledge. Pros What I liked the most is the flexibility and ease of use of the platform because I was able to create custom surveys and forms with a wide variety of question options, layouts, and formats without having to worry about technical complexity. In addition, the platform allows me to distribute my surveys through multiple channels, such as email, social networks and WhatsApp, which has allowed me to reach a wider audience. Cons The cost of the platform is somewhat high, although it is justified by the quality of the product. Also, some of the custom reports and advanced analytics tools cost extra, which I didn't like. Review Source PT Phyliss T. President & CEO Printing Used the software for: 2+ years ### "EXCEPTIONAL! HIGHLY RECOMMEND" August 21, 2020 5.0 It's an online service housed on the internet. There have been times where the program was unavailable and our clients had to retry access over a period of time. However SurveyGizmo technicians would quickly to resolve the issues. Pros We offer a monthly newsletter where our customers click through the options to create their personal marketing piece. SurveyGizmo gives us the option of uploading rough draft pictures of the pages and options that make it extremely easy for our clients to choose their monthly options. Cons It's a little pricey for a monthly software program, especially since we only use a small portion of the entire software. It would be great if they had a cheaper monthly service that fit our needs. Review Source Patricia S. Writer & Designer Non-Profit Organization Management Used the software for: 2+ years ### "Feature packed but not slick" September 27, 2020 4.0 We use Survey Gizmo regularly as a Research Team to collect data on our programs and products and facilitate gathering information from around the world. Pros We will probably never stop using Survey Gizmo because our researchers love it so much. It caters to all their needs in terms of data collection and analysis, making their jobs easier in the long run. Things like translation capabilities and offline data collection are really great. Plus, they do offer live reports that meet our needs well on certain projects. For these reasons, Survey Gizmo will always be the preferred go-to survey platform for our team. Cons Survey Gizmo packs in a lot of features and value but their UI doesn't deliver on the same level. Users and non-research members of our team will always default to Typeform because it just feels more slick. The experience is smoother, the interface is cleaner, and the ability to customize surveys visually can take them to the next level. Working on the back end of a Typeform also just feels easier, even though Survey Gizmo offers the same or more features. Review Source Garrett G. Marketing Manager ¿ Technology Computer Software Used the software for: 6-12 months ### "Powerful but Limited too" February 6, 2019 4.0 SurveyGizmo is a tool that gets the job done and then some. The surveys aren't pretty, but you can't beat the functionality that's offered here. Pros SurveyGizmo feels like an enterprise product. It has a TON of features, most of which I'm probably not even aware of and will never use, but it's nice to know that they are there. Need to create some kind of weird survey that functions just so? SurveyGizmo can probably do what you need. Pretty much any feature you could ask for is included in this platform. Cons I can't help but feel that SurveyGizmo locks down the appearance of my surveys too much. I haven't been able to figure out how to make any surveys look different from all the others beyond changing the logo, colours, and imagery. More so than other survey tools that I've used. I also find the process to do things like pipe values into the survey via a URL variable are somewhat more complicated and require reading support documentation vs. other survey tools that are more intuitive. Review Source Joshua V. Founder Marketing and Advertising Used the software for: 2+ years ### "Great for deploying the deep dive survey strategy created by \[SENSITIVE CONTENT HIDDEN\]" April 18, 2020 5.0 I use survey gizmo to execute \[SENSITIVE CONTENT HIDDEN\] deep dive survey strategy. It helps me do exactly that quickly, and easily. My over all experience has been a good one. Pros What I like most about Survey Gizmo is it allows you to set up the exact type of survey you need, no matter how simple or complex. Then you can export the data you extracted exactly as you want it. This allows me to use SurveyGizmo to deploy the deep dive survey strategy, collect answers from facebook ad traffic, and export the data to excel in the proper format to run analysis on it. Cons I honestly, don't have too many complaints about this software. The only thing I believe they could do better is add more templates. It's a pretty solid platform. Review Source Erika M. Digital Product Manager Publishing Used the software for: 1-2 years ### "Use if you can afford it" January 6, 2024 5.0 Pros I had been using this product since it was called Survey Gizmo and absolutely loved everything about it. It was easy to create surveys, there were more and more options when creating question types, and the reports were given with great, colorful graphs. But soon after the name change, the cost skyrocketed to the point where my prior company had to drop it and use inferior, free or low-cost products. Cons I only didn't like that it ended up costing so much that I couldn't use it anymore. Review Source AA Ahmed A. Planning and project control engineer Construction Used the software for: Less than 6 months ### "The best platforms for creating surveys and extracting their results quickly and with high accuracy" December 5, 2021 5.0 With 's ease of use in producing and mailing surveys, as well as the ability to gather and analyze findings without the need for a team, my perspective of work has been transformed. Pros When it comes to surveys, provides an easy-to-use platform for anyone to utilize, with a wide variety of ready-made forms that you can use to compose your survey questions. Once you've done so, you can send the survey to your target audience in a matter of minutes. Using Alchemer, you'll be able to easily generate reports in the form of tables and graphs with a different structure after collecting questionnaires from recipients. This data can be exported from Alchemer in a format that can be used by a variety of statistical analysis packages. Cons allows me to generate the surveys I need and acquire the information I need so that I may begin my study. Actually, finding anything negative to say about Alchemer is a challenge. Review Source Ryan E. Director of Customer Success Marketing and Advertising Used the software for: ### "Excellent Tool for Ongoing Customer Feedback for SAAS" June 27, 2014 5.0 We try to make sure all initiatives at Unbounce are customer driven, so we need ways to keep tabs on customer feedback, and continually assess customer satisfaction. I initially adopted Survey Gizmo to send a one-off survey to our customers. They survey & reports were easy to set up and their support team was absolutely phenomenal (so much so, they've become a \*huge\* inspiration for the way we run our support team at Unbounce. They set a hiiiiiiigh bar!). The surveys we run through Survey Gizmo helps us inform our product team of product requests and UX issues, it helps our customer success team know what kinds of content we should create and how we can better support our customers, and it helps give visibility into the various KPIs we use to evaluate our team's performance. We now have several surveys that are emailed to our customers at certain milestones in their lifecycle, and the feedback we get from them is absolutely critical. Pros Easy to use visual survey builder PHENOMENAL customer support Great integrations with 3rd party tools (Google Spreadsheets, email notifications etc.) Cons When trying to edit multiple survey fields in succession, there is some animation this slows things down a bit. It's certainly no deal breaker, but I feel like I need to add a con of some sort. Review Source VR Verified Reviewer Customer Service Advisor Banking Used the software for: 6-12 months ### "Easy platform to use " March 3, 2018 4.0 easy survey results and good amount of questions and the ability to constantly be collecting data and exporting it very easily Pros As the title says it is very easy and simple to use and allows good access to results and the design of it very nicely laid out making it easy to access all its features, you can be a new user who has never used it before and just become a professional at it because thats how easy it is to use to create new surveys and edit them which is very simple to do and if you ever need help the support features within the platform are very useful so you are never alone and helps always available Cons I think the prices are really off putting.. simply because they are too high priced in comparisons to other companies i have used previously i feel like these can be improved a little especially for those who are working on strict budgets and cannot afford to pay the current prices this should definitely be taken into consideration Review Source Omondi P. Associate Programs Coordinator Research Used the software for: 1-2 years ### "Good for creating surveys" November 20, 2018 3.0 Offers a free trial with full features present in the purchased version for 30 days Pros Allows the users to bulk-edit the survey, and while they can also create customized surveys for the targeted respondents. The researcher can also create question-based display logic. Cons The software sometimes freezes and stops working when creating and sending surveys. Review Source VR Verified Reviewer Fieldwork Manager Market Research Used the software for: 6-12 months ### "Quite good, just a bit pedestrian sometimes" July 4, 2019 5.0 Pros Has a lot of nice features and looks pretty good on mobile Cons Can't check survey results on mobile Survey design takes a little longer than it should Translations are a pain to do Alternatives considered [Typeform](https://www.capterra.com/p/137289/Typeform/) Reason for choosing Alchemer Typeform didn't have customisable skip/jump logic that suited our needs Review Source Kyle R. President Non-Profit Organization Management Used the software for: ### "One of my favorite tools. Period." June 24, 2014 5.0 4-5 years ago, we were looking for a more comprehensive, better tool than the ubiquitous SurveyMonkey. I found SurveyGizmo and, as a company, we've never looked back. It does all you could ever want for surveying, as do other tools. However, it's in quizzes, forms, customization and support where SurveyGizmo stands out. We are constantly building landing pages and microsites using SurveyGizmo embedded quizzes or forms, which saves us time having to build back-end databases to support them, plus offers us so much more functionality that we could realistically do ourselves. The system is consistently reliable - I don't remember any long outages, ever, even in the current environment of DDOS attacks taking down tools like this regularly. Beyond that, the support via phone and their online support system is spectacular. Quick answers, great solutions and just a fun company to work directly with. We get tremendous value from SurveyGizmo and I'd highly recommend it to anyone working in communications, marketing or research. Pros Flexibility Comprehensive solution Modern design Customizable Great support Embeddable Does quizzes, forms, surveys and more. Reliable Consistent Cons None that I can think of. Review Source VR Verified Reviewer Growth Analytics & Market Insights Specialist Consumer Goods Used the software for: 1-2 years ### "Great tool with excellent UI, but can improve on servicing" March 22, 2022 4.0 Overall, is an excellent tool for creating surveys, gathering data, and visualizing/analyzing results. It is very intuitive/easy to use. However, customer support can be improved Pros What I like most about is that it is highly customizable and very easy to use/navigate. It has options for different types of questions which you can easily switch to and from. Aside from these, it is very easy to extract data as the tool also helps visualize data gathered with different types of charts and consolidation methods available. Cons What I like least about this software, though, is that their servicing team seems to lack in proactiveness to help and guide clients in building more spot-on surveys. I think this is an essential aspect, which should focus on by gathering feedback from clients, offering help, and communicating for any value-add requests/studies they can share. Review Source PW Peter W. Web Developer Higher Education Used the software for: 2+ years ### "Data and statistics presented well" November 29, 2018 3.0 Pros SurveyGizmo's best feature is the user-interface and how it displays statistics, using graphs to present clearly the outcome of the survey. We're able to present at fairly high-level meetings with SurveyGizmo. Presenting to senior staff who don't normally work with hard data is always a challenge, but the various graphs and visuals really help us to convey this. The sheer number of features and services SurveyGizmo offers is incredible, although a lot of these you may never actually use. Cons Customer service isn't the best. Although the help we did receive was useful and did solve our problem, it was the time it took to reach a satisfactory conclusion that was the issue. Maybe just a lack of personnel on their end. Styling of surveys can be rather tedious, with no way of being able to set a standard look and feel across all of your forms. Review Source JB Jay B. Director Government Administration Used the software for: 2+ years ### "Great product but very unstable" October 14, 2020 1.0 Pros Simple to use and relatively easy to administer Cons Support is good but their product is buggy. For example they accidentally shut down our accounts for 45 minutes in the middle of the work day which impacted all users. They also are constantly changing the product which often leads to bugs in the product or worse data loss. Review Source VR Verified Reviewer Digital Marketing Manager Retail Used the software for: 2+ years ### "Love this tool for survey purposes" December 6, 2018 4.0 Business problems solved: the ability to quickly sift through candidates that might qualify for an upcoming usablity study or not. Benefits I've realized: the ability to store and manage data. Pros The ability to have flexible surveys in which they were condition based rather than making a user go all the way through the survey even if they aren't qualified by question 2, for example. Cons The price isn't that cheap, that's the only complaint I have, but it's a great tool overall. Review Source AG Anna G. BIA Non-Profit Organization Management Used the software for: 2+ years ### "SurveyGizmo vs Qualtrics" January 31, 2020 5.0 Pros Super easy to use and navigate. Love the design features. Cons Certain functionality is difficult like using translation and survey navigation features. Alternatives considered [XM for Strategy & Research](https://www.capterra.com/p/72396/Strategy-and-Research/) Reason for choosing Alchemer It is much easier to use. Qualtrics analytic tool is also very slow moving. Review Source Hasan H. Finance Specialist Banking Used the software for: 6-12 months ### "Effective tool for minimizing risks and avoiding from extra costs" September 24, 2018 4.0 SurveyGizmo is time, money and energy saver. I can’t imagine our company without Surveygizmo. We do more with less employees thanks to SurveyGizmo. Pros Sometimes companies need to focus to a specific region or specific target group of people and learn their need in order to make right desicion and create right marketing campaigns. But for such targeting and research companies need many employees and budget. Comparing future revenue and current costs it is not profitable and affordable for companies. To avoid from such costs SurveyGizmo offers rich variety of services. SurveyGizmo not only collects data but also gives companies comprehensive analysis in order to make smart decisions. My company also uses SurveyGizmo and thanks to it almost all marketing campaigns of our company ended with success. Cons Due to human psychology when people feels that they are participating in a survey they tend to answer different than reality and as a result wrong decisions can be made by companies. Therefore SurveyGizmo must use different tools to avoid from such issues. Review Source VR Verified Reviewer Director Of Client Performance Research Used the software for: 1-2 years ### "Great for all types of surveys" January 23, 2019 5.0 Pros Great functionality in making sure clients receive surveys. Can be customized which is great. Cons Tracking could be a bit more enhanced, but overall you can still get what you need. 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