# Page 4 | Alchemer Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Alchemer the right Customer Experience solution for you? Explore 318 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/72549/Alchemer/reviews --- Alchemer 4.5 (318) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Alchemer ## Showing most helpful reviews Showing 76-100 of 318 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TM Tim M. Philanthropy Used the software for: ### "Not Great if you use Mailchimp or Salesforce" January 29, 2015 1.0 It was recommended to me that I try this APP over survey monkey since we use Salesforce and Mailchimp. To really use the features we need is not cheap but I'm willing to pay for a superior product. Unfortunately, they no longer integrate with Mailchimp because of changes they made and the customer service representative had no idea when they will be able to integrate again. I also accidentally typed in my Salesforce username wrong when setting up the plugin and that username became stuck so I couldn't correct it no matter how many times I tried to save it. The customer service representative couldn't help me on either of these accounts and her best advice was to read things online. Sorry. Not happy. Going to go with another survey service. Pros It seems like creating the surveys is easy enough but their integration if you're trying to use things like Salesforce and Mailchimp doesn't seem to be set up smoothly. Cons Customer Service representative didn't really seem to have any answers. Review Source Response from Alchemer January 30, 2015 We are truly sorry that you did not have a good experience with us and want to thank you for letting us know. We have made some recent changes and it sounds like we need to better train our staff on them. While we no longer have a Mailchimp plugin, it is still possible to integrate with them. We also have plans to make our SalesForce integration smoother. We regret that we have caused you much headache and frustration. Our Support Manager will be contacting you to make things right! Sincerely - SurveyGizmo PR Paula R. Marketing Executive Used the software for: 1-2 years ### "It does not allow to change the design to the survey." April 18, 2018 5.0 Currently it benefits the survey area in my company because with every opinion we receive from this medium, we manage to improve our infrastructure day by day, and also, we achieve constant communication with customers. Pros I like that SurveyGizmo has very good user support. Constantly some of my employees, have doubts, and when sending support, they can receive a response from them in a matter of minutes, it is something quite beneficial that improves long-term use. Cons I do not like that SurveyGizmo does not allow editing the design of a survey to your liking, in this platform the "orange" design should be for all surveys, it is annoying that they do not give the client freedom to choose the design they want. Review Source JW Jason W. Sales Manager Marketing and Advertising Used the software for: 2+ years ### "Excellent software! Very user friendly. Solved all our problems!" April 16, 2018 5.0 Real time feedback and ease of organization of feedback/Lead reporting Pros We have a large sales force and this program made obtaining results in real time extremely easy and user friendly. Fields were also customizable so achieving the results we required was effortless. Interface was easy to navigate! Cons I really have not encountered any negatives with this program at all? it's done everything we have asked it to do. Perhaps the only area of possible improvement would be enhanced reporting of the numbers. Review Source Cami B. Owner Retail Used the software for: 2+ years ### "As easy as survey monkey, but has better technical options than it." July 18, 2017 4.0 In house surveys can be done securely and not through an open source such as Survey Monkey. Pros Ability to integrate with Salesforce.com, being able to test both manually and done by their "robots" Cons Errors aren't as helpful as they could be, can be difficult for nontech savvy folks to setup/understand build on the forms Review Source LA Luisana A. Marketing Manager Used the software for: 1-2 years ### "Entertainment and comfort, that's what SurveyGizmo represents." March 7, 2018 5.0 I have benefited a lot from the use of SurveyGizmo, previously I had many problems because I was totally bored doing a survey, but since I implemented this software in my company, now doing a survey is much simpler and more entertaining. Pros What I like most about SurveyGizmo is the interface, I've never really felt so comfortable doing a questionnaire, this platform has provided me with excellent comfort and attention so I can continue to conduct surveys on it. Cons I do not like the prices of SurveGizmo, this factor does not really affect so much, and it's not that interesting, but I would like the rates stipulated in the SurveyGizmo plans to be more accessible to a public with low prices. Review Source AB Angelica B. Manager Used the software for: 1-2 years ### "It has a very good structure to make an excellent edition of surveys." March 12, 2018 5.0 I have certainly benefited from its use, since I have been able to establish very good quality answers and in this way improve the image my company has, and provide surveys that are increasingly beneficial for the clients that carry it out. Pros What I like most about SurveyGizmo is that it allows a wide variety of options and configurations, in terms of editing a survey. The tool offers a multiplicity of possibilities to fix and fulfill a survey. Cons I do not like that SurveyGizmo has too much complexity to become familiar with the constructor of conditional expressions for the formulation of questions, in this way, it is very complex to understand each of the functions in this platform. Review Source VR Verified Reviewer Production/Program Manager Marketing and Advertising Used the software for: 2+ years ### "Pretty simple survey software" February 11, 2019 4.0 Pros Adding customer lists is simple. Software does a good job of kicking out email lists that have previously unsubscribed. Cons It can be a little confusing figuring out how to build survey at first. Have hard time remembering where to edit text. Review Source B. C. U. Advisory Board Marketing and Advertising Used the software for: ### "Flexible and Powerful Online Survey Software" June 23, 2014 5.0 SurveyGizmo (SG) is a flexible and powerful tool for businesses of all sizes. The software allows for all imaginable situations being fully customizable for a variety of purposes. In addition to surveys, SG can be used to create quick training materials complete with quizzes and automatic scoring. Integrations with popular SaaS products make SG even more powerful. Above and beyond the complete list of features and functions is the excellent customer support. On par with famed customer service that one receives from online companies like Zappos, SG customer service goes above and beyond to "make things right". SG really loves what they do and they treat their customers for life. We been with them over 4 years and would highly recommend them. Pros Full Feature Set Flexible & Customizable Excellent Customer Service Always Improving Their Platform Cons Advanced Features may require some training. Review Source MG Monica G. Manager Used the software for: 1-2 years ### "Nice describe the surveys everywhere." May 22, 2018 3.0 Pros SurveyGizmo has the characteristic of being able to edit a survey even when it has already been published on any website, this truth has worked enough to maintain a better statistic and maintain a much more accurate response rate, avoiding future mistakes. Cons I think that this is the most expensive platform in the market, it is one of the most expensive prices, and I think that they should lower prices a bit to maintain a better confidence with customers, they should offer more solid prices that actually offer The user can access a platform with very good features and excellent plans. Review Source SP Sai P. Program Manager Used the software for: 1-2 years ### "Excellent affordable alternative to Qualtrics or other sophisticated survey software." July 18, 2017 4.0 Pros HIPAA Compliant. Offers skip logic, integration with lots of different options (google sheets, salesforce, etc). I would love to see a direct ability to pipe from SG database. Then you could analyze directly from MS Excel. Also, lots of different question options. Cons Customer Service can lag. No phone # to call into when you have an issue with the software functioning properly. Review Source PH Patrick H. Used the software for: ### "5 stars all the way!" January 5, 2015 5.0 I really like using SurveyGizmo, it just seems so easy to use, to get around. I like everything about it - the colours, the styles, the icons and graphics, it's so easy to copy an old survey, extract what you need from it for the new one and discard the rest. All of it just seems so intuitive, whether it's adding logic to questions or creating reports from the completed responses, it's neat! Whenever I get stuck , thinking, is there a way to do this thing that would make it pretty cool for the public, then I have a look through the help pages where there's lots of examples and the answers usually already there, like they've already pre-empted my needs! The help is right there on the page where you are and once you've searched through it you're straight back into the survey again, which means that it's easy to pick up again from where you left off. I like the way the support runs too. They never give me the feeling that they'd rather be doing something else, I always feel as if they have time to spend pinging emails back and forth and having a bit of chat along the way, like real people (where did they find them! lol!) I've contacted the support probably 4 or 5 times when I've been really stuck and they've always provided me with the answer and even a wee bit more, like an easier way, or provided a couple of different options. This is one of those sites where you can see that technology IS smart and really can be used to work for you. If you asked me to sum all this up in a sentence, I'd have to say that, When I'm using SurveyGizmo it gives me the feeling that I'm going with the flow. Review Source MK Matthew K. Manager, Member Insights Consumer Goods Used the software for: 6-12 months ### "Underrated!!" December 16, 2021 5.0 I've asked our organization to double-down on its use. It's underutilized. Pros Easy to build, customize, automate, and report. Cons Some of the features/functions are hard to find in the menus. Review Source CK Carole K. Head of Operations Used the software for: 1-2 years ### "Surveys are more comfortable to perform, much more feasible." March 27, 2018 5.0 The use of SurveyGizmo, has become something essence in my company, since it is a software that has helped us to solve every doubt of a client by means of a form of survey quite fast. Pros What I like most about SurveyGizmo is its interface, it is an interface where you can surf comfortably, do a survey without boredom and an interface that can make the work of a survey, much simpler and feasible. Cons I do not like the price of SurveyGizmo, it is very expensive to pay each of the plans proposed by SurveyGizmo, however, beyond the prices, I have not given any other error or any interruption. Review Source VR Verified Reviewer Digital Manager Individual & Family Services Used the software for: 1-2 years ### "We use SurveyGizmo for creating many surveys for education purpose." July 28, 2018 4.0 We have all of our serveys in one place. Good completion ratio of surveys. Pros The surveys looks very good on each device. Easy to export results to excel. Easy to choose the fields to view in the results page. Cons The surves dashboard is not well designed. Soemtimes it is hard to locate a survey. Complicated to edit ans missing features. Review Source MF Maykol F. Marketing Executive Used the software for: 1-2 years ### "Better organization of opinions." April 17, 2018 2.0 I have benefited from the use of SurveyGizmo since I have managed to scale several beneficial characteristics. As they are, a better presentation of surveys related to my company, a better organization of opinions. Pros I like SurveyGizmo mostly because of the design, it has blue and pink colors, which generates an excellent comfort when making the design a little fun. The colors that it has in the surveys are also very good, it makes the survey not boring. Cons I have no complaint about SurveyGizmo, it is software that has behaved tailored and has made my company more and more feasible and real. Review Source Patrick P. Founder Information Technology and Services Used the software for: 2+ years ### "Powerful survey collection" August 9, 2018 4.0 Pros Wealth of features Integrations (Zapier, Tableau, Google Sheets) Separate US/EU servers Cons Reliability: it has been known to be down too frequently SMTP customization is oddly hard to implement Review Source LB Lisa B. Programmer/Analyst Used the software for: 1-2 years ### "I have set up surveys that collect thousands of responses on a continuous basis." May 8, 2018 4.0 Pros Making the survey is simple while also being complex enough. Adding the scripting to the questionaire is simple...hardest part is writing the script itself. Cons Import funcationality needs to be updated to allow larger recordsets to be imported at one time. Would also be great if we could copy responses from one survey to another more easily. Review Source Sharry L. Professional Training & Coaching Used the software for: ### "Survey Gizmo Guys are the Best!" October 7, 2014 5.0 I've been working with Survey Gizmo for about two months. In my experience, it takes less than a minute to get one of them online. They are always - I mean, always! - upbeat, helpful and on-the-ball. They are really patient, helping you to learn to think like the software so you can manage it better for yourself, instead of treating you like an idiot and doing everything for you - unless you want that. They make learning fun. And their software is incredibly logical and easy to use. Pros • they answer your call in under one minute • they are upbeat, helpful, and on-the-ball - all of them! • a new one can easily pick up where the last one left off with you • their software is very logical and they know how to teach you to use it • Cons • I haven't found any! Review Source AF Annie F. Head of Information Technology Used the software for: 1-2 years ### "Surveys with more diversity and more entertaining." March 27, 2018 4.0 My use of SurveyGizmo has benefited me because we have managed to provide a much more pleasant survey in my company, with more diversity and integration. Pros I really like that SurveyGizmo is a software with many features and functions when creating a survey, it allows you to implement multiple things to give life to each survey and make it more entertaining. Cons I do not like the prices of SurveyGizmo, even though their functions are very good and go far beyond reality, they should lower prices so that they maintain a facility when accessing them. Review Source CP Chense P. Manager Used the software for: 1-2 years ### "The prices should go down immediately and make them adapted." March 14, 2018 5.0 I have benefited from its use in my work area because I have managed to obtain a more graphic response or opinion, an opinion that increases utility and greatly improves efficiency. Pros I really like the easy adaptation that SurveyGizmo has, and also how generous it is to allow access from any device and offer the ability to create a survey using a mobile phone. Cons I do not like the prices of SurveyGizmo, since they surpass the price and I see it as a high risk factor, it is a very expensive tool and it does not have so many innovative functions. Review Source AM Ali M. launch specialist E-Learning Used the software for: 2+ years ### "Alchmer" August 11, 2022 4.0 Pros Alchemer is great grabbing and manipulating our survey data for ourcustomers Cons it isnt super easy to manipulate the data you want in the report Review Source VR Verified Reviewer Programmer Analyst Civic & Social Organization Used the software for: Less than 6 months ### "SurveyGizmo is very easy to use and is a quick way to create forms/surveys." March 13, 2018 3.0 Pros I like the integration with Salesforce. We use SurveyGizmo for most of our forms in my company mainly because of this integration. Cons SurveyGizmo lately has been extremely slow to load. I have had to put in page timers just to display simple merge codes, or else they show up blank. I contacted customer support and they weren't able to recommend me this fix. I finally figured it out with the help of a colleague. Review Source Aaron P. Client Relationship Manager Computer Software Used the software for: ### "Intuitive Survey Software with Great People Supporting It" September 6, 2014 5.0 Before choosing SurveyGizmo I had trials with 2 other competitors (from what I've gathered, larger industry players). With both I went as far as to create an actual survey and test--I spent real time with them. I wasn't as satisfied as I suspected I would be, so I then gave SurveyGizmo a try. Far more intuitive interface, simpler to learn, better functioning logic, cleaner design and a boatload of included features. When I had 1 hiccup early on and had to contact tech support--before I was a paying subscriber--the person took pains to solve my problem, test the solution AND call me back. Pros See the review, but they have a really nice survey-to-email functionality that works well for my team. Nice mobile interface. Cons Nothing yet. Review Source Peter G. CEO Internet Used the software for: 2+ years ### "Great For Surveys" October 8, 2021 5.0 Pros Alchemer is very useful for any business that's looking to do marketing. You can give surveys to your customers and the results help you better serve their needs. This software is easy-to-use and gives you a quick way to create, manage, and analyze the results of a poll as well. Cons I wish there was a cheaper entry-level plan. Review Source VR Verified Reviewer Clinical Laboratory Scientist - Microbiology Hospital & Health Care Used the software for: 1-2 years ### "I have used SurveyGizmo when answering surveys sent to me by various companies" July 10, 2018 4.0 Pros I like the format of the surveys and they are easy to navigate. I think the variety of question types are nice as well as the ability to customize surveys. Cons I do not have many complaints with this software. I have had overall positive experiences so far and have nothing to report. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.