# Page 8 | Alchemer Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Alchemer the right Customer Experience solution for you? Explore 318 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/72549/Alchemer/reviews --- Alchemer 4.5 (318) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of Alchemer ## Showing most helpful reviews Showing 176-200 of 318 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer CRA II (Global Study Management) Biotechnology Used the software for: 2+ years ### "SurveyGizmo review" May 1, 2018 4.0 Pros Surveygizmo is very easy and simple to use. It has lot of automation process such as sending emails directly to surveyors. The system also allows the layout of the questions customizable by using your HTML code. Cons I don’t have a lot of issue except for the recent pricing surge which seems a bit unreasonable. Overall I will still recommend Survey Gizmo to my colleagues and friends. Review Source Erica R. Secretary Used the software for: Less than 6 months ### "A good survey program" May 12, 2017 4.0 Pros I like how you have the option for multiple questions without having to change pages. Editing is very easy and you can have multiple users. The personalization of backgrounds and colors is good. Easy to use and get the hang of Cons When you sit and compare it to other survey programs, It's a bit more expensive then the other programs. Review Source MK Matt K. Co-Founder & COO Education Management Used the software for: 2+ years ### "SurveyGizmo for small business" January 5, 2017 5.0 SurveyGizmo has been an intricate part of our daily work as education consultants. We use SG for the collection of information from our clients and also to conduct post assessments. Pros Ease of creating surveys, copying surveys, preview function and shareability Cons n/a Review Source BW Bingyi W. Graduate Research And Teaching Assistant Higher Education Used the software for: 6-12 months ### "I think it's better than Survey monkey." November 21, 2018 5.0 Pros It offers more templates; the interface is more professional; and the logics offered are more easier to embed in your survey. It is also easier to collect and export responses. Cons If the price could be a bit lower and have free account option, it would be appreciated. Also, I hope the survey could be more interactive in the future. Review Source SD Steve D. President Used the software for: ### "Exceptional Technical Support!" July 10, 2014 5.0 I've recently become a customer and it was their technical support that made my decision easy. Pros: outstanding technical support. Quick response with an clear and easy to understand solution. In fact, Wendy had gone into my draft survey and created/modified my question so that it matched the specs I was looking for. She also created a short video of her going through the steps to accomplish this, so it was crystal clear how I could do it myself in the future. Cons: I don't see any at this point. The costs are comparable to other platforms, but the functionality and ease of use sets them apart from the others. Try them out for free and see for yourself. Review Source AO A. O. Consultant Used the software for: ### "Full featured survey software that is fun to use. " February 13, 2015 5.0 I've used Survey Gizmo for about six years. I prefer it to Survey Monkey because to me it has a more intuitive user interface. I think it is easier for beginners to get started with it, while still retaining power user features. It also has many more options for customizing the look of a survey, which is important when we work with clients. Survey Monkey has almost none. Whenever I have a problem or question about the software, I always call or email customer service, and they are very prompt and helpful. They will go into the specific survey you are having problems with and troubleshoot with you. As a person who studied survey design, I also appreciate that they include a planning window where you can plan the purpose of the survey, and with an enterprise account, you can send out a draft to reviewers and receive comments right on the survey. Overall I've been very happy with Survey Gizmo. Review Source Claire W. Business Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Tech savvy and easy to use even on your phone" December 23, 2019 5.0 Overall experience has been extremely positive, allowing us to give and get detailed feedback. Pros Very tech savvy and looks extremely professional for the end user. Even when you’re on your smart phone, this system is simple and clean. Cons Nothing comes to mind for anything I liked least regarding this software. Every step has been user friendly. Review Source SP Susan P. Executive Assistant Used the software for: ### "First Time Survey Builder - Would Highly Recommend" March 9, 2015 5.0 From start to finish, I remained exceedingly happy with SurveyGizmo's product and customer service. Having never built a survey before, I felt a little overwhelmed with the project. The setup and tools provided were very easy to use. I was able to customize my project, as well as translate it into German for our European customers. SurveyGizmo has a handy 'Need Help?' button at the top of every screen where you can search articles, chat live with a rep (in the US), send an email or view the phone number for customer service. I was crunched for time and clicked on the help button (and called) A LOT. Each time, I received friendly, helpful and fast customer service. I also liked how the employees of SurveyGizmo were understanding and spoke clearly when explaining how to build or make a change. I will continue to utilize SurveyGizmo and will highly recommend to others. Review Source JB Jessica B. Senior Analyst Used the software for: 1-2 years ### "Surveygizmo is an excellent way to quantify our customer's preferences." June 5, 2018 5.0 Pros I like how easy it is to design a survey and how many different ways there are to present ways to answer a question. Cons Several of our users have indicated dissatisfaction with not being able to to save their progress. Additionally, the export to CSV format is usually pretty rough and has to be cleaned up. There are way too many columns. Review Source PW Paul W. President Used the software for: 1-2 years ### "Useful affordable tool for surveys" April 16, 2018 5.0 Pros SurveyGizmo is pretty straightforward and intuitive in setting up and administering surveys. If you did get lost on what to do, you could find your way through it. Cons If you have never done a survey previously, it is a good idea to have it all mapped out ahead of time as we did not like having to come up with the survey info in the software. We rather put it together in a word processor first and have time to reflect on it first. It is not a negative on the software as it is just difficult to put together a survey and it is much better to have it mapped out ahead of time. Perhaps a better way to create surveys on the fly with a SurveyGizmo interface would help. Review Source VR Verified Reviewer People Business Partner Marketing and Advertising Used the software for: 6-12 months ### "Easy to use but loading issues" May 5, 2018 3.0 Pros We use this to conduct surveys for employee satisfaction and wellbeing. This is quick and easy to use, can share reports with wider teams, cost effective and easy to implement. Cons Can be very slow when opening files as we have hundreds of people completing them. This causes problems as employees have issues accessing them too. Review Source VR Verified Reviewer Accounting Manager Used the software for: ### "Wonderful Company" June 26, 2014 5.0 SurveyGizmo was one of our top sponsors for Startup Weekend Denver. They were easy to work with and went above and beyond to support the event, both through survey services and prize packages for the top teams. The highlight of working with SurveyGizmo was the people. I was given a personal tour of the office and introduced to the majority of the staff. Everyone whom I interacted with went above and beyond to ensure I knew how to use their product and could pass this knowledge along via their sponsorship. I would highly recommend SurveyGizmo as a wonderful company and quality product. Review Source VR Verified Reviewer Excecutive assistant in Urban Mobility Department Transportation/Trucking/Railroad Used the software for: 2+ years ### "Easiest tool for survey-building" October 3, 2018 4.0 Pros It's reaaly easy to build, edit, test and share surveys. Logic options are easy to use and apply Cons Altough we have a subscription, a lot of features were not available for use. There was a great need for multiple options within a question but the tool only allows you a single action per question. Review Source VR Verified Reviewer IT Manager Oil & Energy Used the software for: 6-12 months ### "Great surveying tool" March 27, 2019 5.0 Pros Very easy to create surveys with complex question structures and options. Friendly UI and great reporting formats once the survey or questionnaire is complete. Cons Lacks advance question formats and options. Review Source DM Dave M. Director of Technology Used the software for: ### "Blows SurveyMonkey out of the water" February 26, 2015 5.0 We moved to SurveyGizmo when we found that SurveyMonkey was just too constraining and couldn't do some basic things (like question show/hide). So they won out on features alone. But they really cemented their place as a partner with their customer service. Very prompt and accurate, they were able to shepherd us through some strange things we witnessed (due to caching and upgrading tiers quickly). Like all software, you're likely to run across bugs from time to time'and even more likely when you start doing Interesting Things. So we found one thing that seemed off and, when we reached out to support, they immediately determined our problem was a bug and let us know they were working on it straight away. If you're serious about running surveys, there's no alternative to SurveyGizmo. Review Source Keith S. Google Business Photos Representative Used the software for: ### "Prompt Responses and Accurate" September 9, 2014 5.0 Awesome teams that answers questions quickly! Review Source MR Marilyn R. Owner Used the software for: ### "The Un-Yielding Log-In Page" July 31, 2014 5.0 My recent experience was that while I was trying to download some workbooks for my students, a Survey Gizmo log in page popped up before I could do so. I wasted a good 30 minutes trying to log in to Survey Gizmo before I finally realized that it just wasn't working. I finally decided to contact the company online to begin with, but was given a phone number that I could call, so I did.I spoke with Brett. He understood my issue immediately and the importance of me getting past that log in page to be able to download the workbooks. Within 60 seconds he had my problem solved and I was on my way. He also realized that the page was not working correctly for their client and and said that he would notify them and to it that it got fixed right away. So no one else would go through what I did. Review Source BM Becki M. Research Specialist Used the software for: ### "Great Value for the Price" June 27, 2014 5.0 We previously used one of the "big guys" in survey research, and I loved their products. However, switching to Survey Gizmo saved us almost $8000 with no loss of functionality. Their software isn't quite as intuitive as others I have used (I am NOT a programmer!) but their support team is always very patient with me and great at explaining things in non-technical terms. Because of the research we do, some of our surveys are complicated, but Survey Gizmo has been able to handle everything we have thrown at them. Their training and webinars are very informative and the help section explains the basics very well. There is a lot of customization capabilities built in, and that is helpful since we do surveys for different departments/areas who want to include their logos and branding. Review Source BM Barry M. Managing Consultant Used the software for: ### "Great Service Makes a Difference" January 28, 2015 5.0 I've been conducting online surveys with a variety of industry standard programs for over a decade . Survey Gizmo is the best I've found yet. Constructing surveys is easy and intuitive. I can also use simple programming to achieve virtually everything I want in a survey and more. In many of my surveys I have chosen to include complicated page and question logic to achieve very specific objectives. The service and support I receive to help ensure that my surveys work flawlessly is outstanding. I am never left wondering what to do next for long. The training available through online tutorials and webinars is exceptional and online documentation is excellent. I've been able to take my survey skills to a whole new level. I wouldn't go anywhere else for online surveys. Review Source JK John K. Used the software for: ### "Fantastic company with great support" January 9, 2015 5.0 We have been working with SurveyGizmo for a while now, and we are very happy with the forms, customer service, and the company in general. We had some specific issues that we needed to address, and the developers at SurveyGizmo worked with us to meet our strict, specific needs. The surveys are easy to create and design, they are professional in appearance, and provide a lot of useful analytics once they are filled out by the respondents. The thing I appreciate the most is the quick responses when I email about a question or concern. Good customer service goes a long way in my book, and they are a company that understands their customers want immediate help when an issue arises. I would highly recommend this company to anyone that wants to send out online surveys. Review Source PH Penelope H. Global Customer Satisfaction Manager Used the software for: ### "Great tool and customer support" January 8, 2015 5.0 I have been using SurveyGizmo for 6 months now. I would say the surveys we do are quite advanced and I find that the SurveyGizmo tool has always been able to have the functionality we need. If I have any questions the documentation available provides me with most of my answers, but for some of the more technical questions I have requires me to contact the support team on-line and I find they always get back to me within a couple of hours and they always have an answer for me. The feedback and service is excellent - they even go out there way to record a tutorial so you can follow the steps you need make more easily. The tool and customer support is much better than any previous tool I have used, Its flexible and not expensive. So glad we moved to SurveyGizmo. Review Source Edward M. Jefe de marketing Financial Services Used the software for: ### "null" December 31, 2017 4.0 Review Source SV Shawn V. International marketing associate Used the software for: 1-2 years ### "Good for Getting Customer Feedback" October 3, 2017 4.0 Pros Easy to set up surveys Get instant feedback Instant analysis Send to email list Get data from customers Cons Easy to use but others are better Look and layout are not the best Not that easy to customize it is not as smart as it claims Review Source CB Christina B. Research Scientist Health, Wellness and Fitness Used the software for: 6-12 months ### "Simple and functional for work or personal uses" December 11, 2019 5.0 I use this survey platform to gather feedback about the best topics and timings to hold Lunch & Learn talks at my office. We have an official office account which multiple people can use. It is easy to download a report and interpret results to make an informed decision. Pros It is easy to find, select, and edit a specific survey out of my entire history. I can also view and send previews and then easily view responses. Cons The only issue I experienced was that since multiple coworkers use the same account, I am occasionally unable to log on when others are using it at the same time. Review Source BF Barbara F. President & Chief Strategic Counsultant Used the software for: ### "SurveyGizmo is the best!" November 11, 2014 5.0 Our firm, Microscopy/Microscopy Education, has been doing user based market research since 1991, on the web for over 10 years. When our previous service provider was acquired, we lost a great deal of the original functionality so began looking for new vendor. With over 15 parameters on our search list, SurveyGizmo came out the clear winner. We have been using them now for about two years and are absolutely delighted. Unlike many programmers, they are really easy to understand. Their videos are great learning tools and when you have a question, they always have a creative solution. Every one there really listens, from the tech support person on the phone all the way up to the CEO. We recommend them highly. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.