# Page 9 | Alchemer Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Alchemer the right Customer Experience solution for you? Explore 318 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/72549/Alchemer/reviews --- Alchemer 4.5 (318) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of Alchemer ## Showing most helpful reviews Showing 201-225 of 318 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JK Jim K. Education Management Used the software for: ### "Customer Service / Tech Support" September 30, 2014 5.0 Survey Gizmo has the greatest customer service of any vendor ever! The support team is fast, knowledgeable and frankly just fun to talk with as you work thru the process. I must admit 10 out 10 times the issue has been on my end (setup, configuration or coding). Never have I been made to feel uneasy or a burden on their system as the support person patiently worked with me. Pros Fast, Courtesy Service! Could not ask for more. Cons None! Review Source BG Barry G. Senior Director, Content Marketing Used the software for: ### "A Great Survey Development Environment" December 12, 2014 5.0 I'm a long time user of SurveyGizmo with a long history in survey design and implementation. I'm impressed with what the company has done over the last year or so to make SurveyGizmo easier to use. The new user interface makes it almost totally intuitive to design and build a survey. And, when it's not clear how to do something out of the ordinary, SurveyGizmo tech support is there to help and guide you. My only concern is that the documentation, while vastly improved, doesn't always answer my more complex questions. Tech support always answers them. So, I expect the documentation will improve as tech support feeds answers to questions it has received to the documentation development team. Review Source KR Kate R. User experience consultant Used the software for: ### "Does everything I need it to, super-quick and friendly customer service" November 13, 2014 5.0 I'm so glad I made the choice to go with SurveyGizmo a few years ago - that was when I worked for a large organisation's UX team; since then I've recommended it to a subsequent employer, and use it myself now that I'm a freelance researcher. It's very user-friendly and has all the features and capabilities I would expect from a survey tool, plus a few useful extras. Most of all, I'm constantly delighted by their over-and-above customer service: from the first year I signed up and got a handwritten thank you card, to the last time I emailed them wondering if a particular question type was possible, and got a reply within two hours with a screencast showing me how to do it. Totally awesome. Review Source SJ Spencer J. Director of Research Government Administration Used the software for: 2+ years ### "Survey Gizmo makes it easy to create and distribute your surveys" March 5, 2019 4.0 Pros The intuitive interface on their website makes it very easy to set up a survey. Cons I can honestly say that after 8+ years of using SurveyGizmo, I have nothing bad to say about this product. Review Source LK Linda K. Manager of Corporate Publications Computer Software Used the software for: 2+ years ### "Review of SurveyGizmo" February 1, 2017 4.0 Pretty easy product to use to create survey for your customers, although it takes some time to get through the learning curve. Using the templates or examples really helped us the most. Good value for the money, too. Did not try using customer support. Pros Fairly easy to use. Cons Does have a "learning curve" to practice some different types of surveys before you really understand how the survey presents to the customer. Review Source EG Emily G. Marketing Manager Computer Software Used the software for: 1-2 years ### "It has it all, but it's confusing UI" March 13, 2019 4.0 Pros SurveyGizmo has all the features you need/want in a survey system. It's not necessarily the nicest design, but the features are all there. Cons I found the UI to be confusing and not intuitive. So it took longer to do everything because I was constantly just trying to figure out where a feature was or what I was doing. Review Source Eli S. Product Reviewer Internet Used the software for: Less than 6 months ### "Easy to use, features lacking" October 13, 2018 4.0 Pros It is easy to set up surveys and view statistics about them. Cons There is no app or way to manage my surveys on the go easily. Review Source HR Harald Ronge Used the software for: ### "Great tool!" December 13, 2013 5.0 I could deliver a customized survey with great features almost out of the box for a big client within a day. It was up and running fast and it left lots of freedom to customize even while running, keeping the view for customers that saved and continued while filling in the survey. Pros Great reports out of the box, easily adaptable. Data-center in the US and the UK. I did not use this but there seamed to be loads of sharing options and customizing for different platforms and screen-sizes. Cons I would not know, currently. And no, I am in no way connected to Survey Gizmo. Review Source GS Grant S. CEO Computer Software Used the software for: 1-2 years ### "Half Way Between Survey Monkey and Qualtrics" June 23, 2018 4.0 Pros SurveyGizmo provides a lot of enterprise features that are available for Qualtrics at a price that is competitive with Survey Money. Cons I don't find myself using SurveyGizmo very often anymore. More often I am selecting Qualtrics for large enterprise work, and Survey Monkey for web forms and smaller projects. Review Source JW Joy W. Office Manager Used the software for: ### "Need More Stars for their Customer Service!" October 20, 2014 5.0 I have been using SurveyGizmo for quite a few years now and I'm almost always able to get the survey or form to look and work exactly the way I'd like it to. Sometimes I have a little trouble finding the feature I need or how to do something but the online help is pretty good. The customer service and support, though, is incredible. They answer my questions very quickly usually in within a couple hours at most. They show me how to fix my problem, and make sure that I understand how to do it. The built in email service is great too, I can upload a list of emails and the survey will go out. I recommend this to everyone in my office. Review Source SS Sabrina S. Research Analyst Computer Software Used the software for: Less than 6 months ### "Freedom to customize the entire survey" January 24, 2020 5.0 I have had a great experience with SurveyGizmo. It is easy to use, and it is able to create complex surveys in a short amount of time. Pros SurveyGizmo is a very easy to use tool. In addition to this, there's a great amount of customization that can be done within the tool. Not only can you pick different survey styles, but you can customize the response options very easily. This makes for high-level, professionally done market research surveys. Cons I have no complaints about SurveyGizmo. Review Source AW Andrea W. Director of Faith Formation Used the software for: ### "Best Company I have ever dealt with, by far!" March 18, 2015 5.0 We use the Survey Gizmo surveys to create online homework for students. The flexibility and designs built in make it so easy to use. The Survey Gizmo team are always looking for ways to improve and are constantly updating and offering more options. But, by far, their customer help is outstanding! I have never dealt with a company that offers this kind of live support. The representatives are so friendly and a delight to deal with. Their knowledge of their product is excellent and they offer new and creative ways of doing what we want. I always look forward to our calls because they are just so much fun to talk to! Review Source mC mark C. Used the software for: ### "Among the most easy to use" August 26, 2010 4.0 SurveyGizmo is among the most easy to use, best priced, feature packed internet survey software packages I have seen. And I’ve seen a number of them. I highly recommend it. And if you’re conducting fewer than 250 responses a month, it is absolutely free and includes just about everything you need. And it’s easy…very Web 2.0ish. Pros SurveyGizmo’s survey development environment is clean, easy to navigate, and doesn’t require any training or instruction. what I need to click in order to add my first question. The entire interface is like that Cons nothing special Review Source VR Verified Reviewer Program Associate Fund-Raising Used the software for: 1-2 years ### "Nice for bulk editing" November 15, 2018 4.0 Pros I love the bulk edit feature of SurveyGizmo, which lets me steam-line some of my operations. I use this tool to create many different types of forms. Cons I think the support of SurveyGizmo is lacking and I've recently had trouble trying to get some of my issues solved. Review Source TW Tim W. Used the software for: ### "My new favorite survey tool" August 26, 2010 5.0 We’ve been increasing the use of online surveys greatly in my district this year. We love how easy it is to gather feedback following a staff meeting, from parents and others during a curriculum adoption, or as a customer satisfaction instrument for my technology department. Pros The SurveyGizmo interface is full of tasty Web 2.0 goodness. Various options and settings open without a full page reload which makes building a survey much more like a desktop application. The look and feel overall is clean and modern. Review Source VR Verified Reviewer Administrative Support Coordinator, Honors Program Higher Education Used the software for: ### "Excellent Customer Service!!" August 27, 2014 5.0 I had a major issue with a survey "disappearing" after making a little change to it, and I needed access to it that day. I emailed and labeled it "Urgent" and within the hour I had access restored to the survey. Saved me from making a major mistake and made my day! Pros They provided wonderful customer service! Review Source JH Jennifer H. Used the software for: ### "Simple, but good" July 16, 2014 4.0 I am consistently impressed with the customer service that I receive when I have a question or an issue. The product isn't the most intuitive, but with one quick email, I can get the answers I need to move on with the project. The new format is a little kiddish, but overall the product is fairly powerful. Review Source MKM Mary Kate M. Volunteer Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "Good Survey Tools But Clunky Analysis" April 14, 2019 4.0 We use SurveyGizmo at all stages of our programming at my non-profit. We create surveys to screen potential program participants, communicate feedback from various team members, and collect evaluation information from our programs. Pros SurveyGizmo offers a lot of features for survey creation and automation of follow-up actions. We use a lot of volunteers at our organization, so having actions triggered by the survey helps save us a lot of time going back and forth with people. Surveys are easy to create and design and look professional from the user end. Cons Reviewing survey results feels clunkier than it needs to be. Some of the review steps are not intuiting, and I find myself clicking things that don't take me where I want to go. It shouldn't be confusing how to get to your responses. Review Source CM Cindy M. Transaction Coordinator Used the software for: ### "Great service... I was in a jam!" November 19, 2014 5.0 Okay this was definitely my screw up and when I went to their customer service tab... I had to submit a ticket (scary). Anyway since I was panicked I called their phone line and tada... all my issues were resolved and to top it off - I'm a "Free" client user. I created a survey and decided to join under their free option. Once I did that the survey I created was placed on cyber-lock down but my awesome tech help (Wendy) went that extra step and got me restored. Anyway - Fan for Life! Besides who wants a "monkey" when you can have a Gizmo! Review Source HK Habib K. Executive Academic Director Used the software for: ### "SurveyGizmo - Wonderful Website" December 30, 2014 5.0 I came across SurveyGizmo while searching for a reliable website source. I am using it to collect data for my doctorate research. I would say that it is user friendly system which anyone will be able to create and use it effectively for data collection and also for compiling the collected data. It can be easily transferred SPSS too for further analysis. And finally the price is affordable too and payment is on monthly basis. I love this website and introduced to all my MBA students. Thank you and take care. Habib Kassim Singapore Review Source JF Judy F. Senior Analyst Used the software for: ### "A really robust product - with outstanding customer service - at a modest cost!" July 14, 2014 5.0 The Survey Gizmo tool is easy for both sophisticated and not-so-sophisticated researchers to use. At the same time, it has capabilities that are quite strong and give us considerable flexibility. Beyond that, the customer service is beyond reproach in pretty much any and every way. The Survey Gizmo geniuses who provide this service are always positive, understand the tool in a deep and comprehensive way, and stick with customers through resolution. Just great - thank you for all you do to make Survey Gizmo a pleasure to use! Review Source LV Liz V. Executive Office Used the software for: ### "SurveyGizmo's customer support rocks!" August 27, 2014 5.0 SurveyGizmo is always ready to walk me through their online survey software, offer suggestions on the best way to code the item I'm trying to create or even make personalized videos of how to create special features on my surveys. Best customer service ever! Personal and fun. Review Source NR Neesa R. Used the software for: ### "Great Customer Service" February 25, 2015 5.0 PROS: - extremely fast and personalized response to the issues I was experiencing with my surveys - in addition to being very fast Tim was very friendly CONS: - not really any at this point Overall Impression: - I like how there are solutions offered to all the little comments I made regarding overall use of the service and even potential future solutions - my colleagues who have been using the service for a while are noticing that the product changes depending on the feedback they provided. so it's great! Review Source VR Verified Reviewer Marketing Associate Marketing and Advertising Used the software for: Less than 6 months ### "Quick and easy survey building" November 13, 2018 4.0 Pros SurveyGizmo makes it easy to create surveys that look clean and professional. The platform is very intuitive and has many great features. Cons I feel like the reporting and segmentation of responses could be a little stronger. Otherwise, if you're in need of creating and completing a quick survey, this will get the job done. Review Source SG Sharon G. Coordinator, Programs and Professional Services Used the software for: ### "Survey Gizmo Makes Reporting Fun!" October 27, 2014 5.0 I used to dread measuring success at the end of our educational programs. Not to mention the time and difficulty I would have drafting a survey that looked professional yet not to daunting for customers to complete. Survey Gizmo makes this process much more enjoyable for the survey author and much more appealing for those who are asked to complete them. Thank you Survey Gizmo for making my job easier and more fun! And thanks for always being there to help - whether online or by phone - you're always there. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.