# Alchemer Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Alchemer Software - reviews, pricing plans, popular comparisons to other Survey products and more. Source: https://www.capterra.com/p/72549/Alchemer --- # Alchemer Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Alchemer ## What is Alchemer? Alchemer offers the world’s most flexible feedback and data collection platform that allows organizations to close the loop with their customers and employees quickly and effectively. Our mission is to give every customer and employee a voice, and to make every voice matter. Alchemer serves more than 13,000 global CX, HR, and market research customers, including many Fortune 500 companies. ## What is Alchemer used for? [Survey](https://www.capterra.com/survey-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Market Research](https://www.capterra.com/market-research-software/) Overall rating Based on 319 user reviews Reviews sentiment Positive 90% Neutral 7% Negative 3% Pros & cons Versatile and customizable survey creation Intuitive and user-friendly platform High and increasing pricing concerns Starting price $55 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Alchemer alternatives Highest Rated [4.7 (2,812)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (945)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (5,092)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/72549/Alchemer/alternatives/) ## Pros and Cons Versatile and customizable survey creation 89% positive reviews out of 169 Most reviewers indicate surveys are highly customizable, with diverse question types, flexible design, and robust reporting tools. edna C technician, 1 employee. "In addition, the variety of question options, formats and designs allows you to create engaging and dynamic surveys for the participants." High and increasing pricing concerns 53% negative reviews out of 49 Some reviewers feel pricing is expensive, frequently increases, and lacks affordable options for occasional or small-scale users. Intuitive and user-friendly platform 92% positive reviews out of 62 Most reviewers describe ease of use as a key benefit, highlighting the intuitive interface and straightforward navigation. Comprehensive training and support resources 94% positive reviews out of 47 Most reviewers find training and learning curve manageable due to intuitive design, tutorials, webinars, and responsive support. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 4.3 (22) 54.55% of 22 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Data Import/Export 4.2 (18) 50.00% of 18 reviewers that rated this feature as important or highly important Import and export data to and from software applications Survey Builder 4.6 (18) 44.44% of 18 reviewers that rated this feature as important or highly important Create and manage surveys Question Branching 4.1 (11) 72.73% of 11 reviewers that rated this feature as important or highly important Survey design technique that directs respondents to different questions based on their previous answers Surveys & Feedback 4.7 (10) 20.00% of 10 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Skip Logic 4.7 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Skip over or route respondents to different questions based on their previous answers Alchemer 104 features Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Allow reviewers to provide anonymous feedback to encourage honest conversations Application programming interface that allows for integration with other systems/databases Compare key metrics for the business against prominent players in the industry Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Capability of a software or system to make decisions and perform actions based on specified conditions Provide ongoing performance feedback to employees on a regular basis, rather than giving feedback at designated times Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Tailored or customizable questions for more targeted and relevant data collection Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Analyze survey results via statistical testing or crosstabs directly within the software Import and export data to and from software applications Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Electronic storage of staff/employee contact information and job status in a centralized repository Process of familiarizing new employees with the company, their position, and responsibilities Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Present live poll results to audience Access software remotely via mobile devices Distribute a survey via mobile devices Collect information from multiple sources Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple languages Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Identify, track, and respond to negative feedback Calculate NPS of customers Measure employee engagement and loyalty towards a business using the Net Promoter Score Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Ability of websites, web applications, or mobile applications to function without an active internet connection Practice of collecting data and responses for market research/surveys without an internet connection Survey or poll in which participants communicate responses via the internet, typically by completing a questionnaire on a web page Conduct and manage panel discussions for the purpose of market research Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Create, fill out, and send performance reviews to individual employees Share and present designs Manage and track all stages of a product lifecycle, from its conception, design, development, and deployment Reporting on how each user, task or process has advanced since its initiation Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Survey design technique that directs respondents to different questions based on their previous answers Pre-written repository of questions that can be reused within a course or for assessment or interviews Integration of respondents' answers from previous survey questions into subsequent questions or text Brief assessments used to measure knowledge and skills Randomize the displayed order of questions and answer options Process of choosing individuals who will assess and provide feedback on an employee's performance during a performance appraisal Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Limit the number of participants with certain characteristics you want to complete the survey Ensure the answer provided fits set parameters (numerical, positive number, etc.) Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics An individual's evaluation of his or her own strengths, weaknesses, and skills Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Allow users to access multiple services after entering their login credentials once Survey popup over a webpage to specific users based on their behavior Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks Skip over or route respondents to different questions based on their previous answers Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Apply statistical/mathematical models to sets of data Allow media to be embedded in the question or answer options Create and manage surveys Manage sample of audience for conducting market research surveys Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Open text box field Set up connections to third-party platforms to improve business processes Modifying a website's URL to enhance readability, branding, or campaign alignment Interact with data visualization elements, such as charts and graphs, to drill down into data Seamlessly integrates with 3rd party websites Get Advice We can help you find the software with the features you need. Features 4.1 (188) 4.1 Based on 188 reviews ## Pricing Value for money 3.9 (144) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/72549/Alchemer/pricing/) Collaborator $55.00 Per User,Per Month It includes: - 75000 Responses/Account - Custom Survey Branding - Email Support - Etc - File Upload Question Type - Raw Data Exports - Survey Logic - Share Report via URL - Data Report Downloads - Send Email Campaigns - Unlimited Surveys - Unlimited Questions per Survey Professional $165.00 Per User,Per Month It includes: - 100000 Responses/Account - Advanced Survey Logic - Offline/Kiosk Mode - Phone Support Full Access $275.00 Per User,Per Month It includes: - Advanced Data Reports (SPSS) - Advanced Survey Analysis - Market Research Questions Value for money 3.9 (144) 3.9 Based on 144 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (233) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (233) 4.3 Based on 233 reviews ## User reviews Overall rating 4.5 Based on 319 reviews Filter by rating 5(210) 4(76) 3(22) 2(7) 1(4) Mentioned topic Sorted by most recent SF Stephen F. President Management Consulting ### "Great and inexpensive way to conduct online surveys" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 3, 2026 Overall it has been very positive. It gives me what I need without overcharging. I recently restarted the service and had to call customer support to get it going, but that was still relatively painless. Pros Alchemer provides an online survey platform that has all of the functionality you need at a much lower price point than its competitors. It is flexible and intuitive to use. It also allows you to suspend your account without deleting your old surveys. Cons There is not a lot I do not like about Alchemer. I was thinking about using the translation feature for a survey and increased my subscription level, but then realized that I did not need that feature and could go back to Collaborator. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Lower price while offering same or better features Alternatives considered [XM for Strategy & Research](https://www.capterra.com/p/72396/Strategy-and-Research/) Reasons for choosing Alchemer Less expensive while offering same or better features Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AP Adam P. President Research ### "Solid solution. Brilliant pricing model." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 23, 2026 It is a solid platform. They deliver exactly what we need. Whenever we encounter a challenge they respond and make it clear they are working on a solution. Pros It works. It has the functionality our research shop needs. Customer service is largely responsive. Their pricing model is brilliant - full transparency, one seat - one fee - no surprises, no worrying that a large-scale project will kill your budget. Cons I value innovation and I don't see much. I am sure they are doing things, but their marketing is basic and uninspiring. I'd like to hear about big new things happening, offerings that wow, amazing new UI updates, or fun AI integrations. They offer no way for us to offer the platform to our clients - they literally shut the door on turning their customers into partners - zero opportunity for us to be a force multiplier for them. <- That seems shortsighted. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 25, 2026 Thanks for the great feedback. We recent hosted a webinar for customers on our 2026 roadmap that you should check out. We currently have 5 or 6 AI capabilties. We also have the ability to whitelabel the product. Please reach out to your customer success manager for more on AI and whitelabeling. JL John L. Managing Director Management Consulting ### "Simplicity, Unlimited Responses, and Excellent Supports makes Alchemer tops" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 5, 2026 Excellent. Plus any time I needed support (queries) they were on it ....and it was via real people - so was both personal and professional. That type of support is getting rarer....unfortunately. I keep up with, and monitor, all SASS tools...and I use many of them, and this is still one of my favourites. Pros Simple to use, unlimited responses, even on a basic plan. There are some features I might aspire to on a higher cost plan, but the basic plan is superb. Cons There is no least favourite, it has excellent features, even on over basic plan. I have been using this survey software back to its Survey Gizmo days, and it just keeps improving. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CK Crystaline K. Group Insights Leisure, Travel & Tourism ### "Great first experience on Alchemer's intuitive survey platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 29, 2026 As a researcher, we usually engage market research agencies to run surveys for us. When it comes to in-house research, we tend to struggle with the easily available online platforms like Typeform or MS forms which do not provide good routing capabilities to meet our needs. After exploring a few self-serve survey platforms, Alchemer stood out with its intuitive platform where I can get hands on really quickly and their email customer service is able to respond clearly on the support that I need too. Pros The intuitive platform, good value compared to other platforms in the market and the extensive training materials online. Cons Would be great to have live support for Singapore / Asia services. Currently we can only rely on the email support which may require a few hours of turnaround time. Switched from [Typeform](https://www.capterra.com/p/137289/Typeform/) The routings capabilities are too limited on Typeform that doesn't meet our needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM Sean M. Managing Director Market Research ### "Impressed enough to recommend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 19, 2026 After testing multiple leading platforms, both those built for large-scale enterprise and smaller niche offerings, we settled on Alchmere because it offered the right amount of power without overloading users, respondents, or governance. Pros Alchmer is powerful and value for money. We use it because it can support the complex needs of a professional insights consulting agency while also delivering an attractive and easy-to-use experience for our respondents, and providing accessibility and integrations that make it efficient in supporting our clients. Cons Like other platforms on the market, there is room for improvement in adopting new approaches to question designs that can improve engagement for mobile device surveys and ease of open-text coding for large responses and surveys. Switched from [XM for Strategy & Research](https://www.capterra.com/p/72396/Strategy-and-Research/) Qualtrics was not user-friendly, lacked key question types, lacked needed integrations, and was way too expensive for what it delivered. Alternatives considered [Forsta](https://www.capterra.com/p/131969/FocusVision/) Reasons for choosing Alchemer Alchmere delivered the right tools for the right price. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Samantha H. Digital Content Manager Information Technology and Services ### "Checking all of our boxes: Alchemer for the WIN!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 November 6, 2025 Overall, 10/10. This does the job and has exceeded my expectations as far as range of features goes. Pros The ability to customize survey questions with various logic and filters makes a significant difference for our specific needs. Cons I can't really say that I have any issues with Alchemer. I think sometimes I struggle to remember how to set up reports, but that's not the largest issue. I guess, I'm not super familiar with the customer support processes that are in place, but I'm eager to learn more. :) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EM Edward M. General Manager Events Services ### "Robust Survey Creation, Management, and Analytics Platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 8, 2025 Generally very positive, with the platform being used regulalry for survey management and data reporting, across a wide sector of our organization. Pros The ability to customize surveys, and leverage the platform from an enterprise level across the organization allows for easy sharing of analytics and reporting data. Cons Some of the user interface and functionality isn't as intuitive as you would hope for with regards to building, monitoring and exporting data analytics. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DG Dominick G. Sr. Post Producer Marketing and Advertising ### "Alchemer - Top Tier Survey Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 13, 2025 I've used Alchemer for collecting survey feedback for a few years now and it's super helpful. Getting setup and started is quick and painless, I can't recommend it enough! Pros Alchemer is super easy to use, and is a great survey tool! It's very intuitive, and makes getting feedback almost effortless! Cons I have no complains about Alchemer, I think they're a wonderful company. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CP Cristian P. Survey programmer Market Research ### "Build amazing surveys with such an easy tool!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 12, 2024 Pros The simplicity of building surveys is amazing. The interface is user-friendly, and it's not hard to learn. Cons I wish they had panel management. From the market research perspective, it's valuable to have a survey builder and a database to store participants' info, track their participation, etc. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KM Kilmer M. Senior Director of Advertising Financial Services ### "Strong market research tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 24, 2024 Alchemer allows us to tailor our advertising efforts by identifying distinct audience segments and crafting personalized messages. We can then measure the impact of these campaigns by assessing brand awareness, attitudes, and post-campaign customer satisfaction. Pros Alchemer is a versatile platform that empowers market research and customer experience management, offering features from creating personalized, visually engaging surveys to conducting comprehensive data analysis. Cons There is nothing negative to point out about this platform. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/72549/Alchemer/reviews/) Popular comparisons [SurveyMonkey vs Alchemer](https://www.capterra.com/compare/72549-253516/Alchemer-vs-SurveyMonkey)[Jotform vs Alchemer](https://www.capterra.com/compare/72549-158456/Alchemer-vs-JotForm-4-0)[Typeform vs Alchemer](https://www.capterra.com/compare/72549-137289/Alchemer-vs-Typeform)[QuestionPro vs Alchemer](https://www.capterra.com/compare/72549-135455/Alchemer-vs-QuestionPro)[Connecteam vs Alchemer](https://www.capterra.com/compare/72549-153140/Alchemer-vs-Connecteam) [Microsoft Forms vs Alchemer](https://www.capterra.com/compare/72549-246649/Alchemer-vs-Microsoft-Forms)[SurveyLegend vs Alchemer](https://www.capterra.com/compare/72549-156752/Alchemer-vs-SurveyLegend)[SurveySparrow vs Alchemer](https://www.capterra.com/compare/72549-168823/Alchemer-vs-SurveySparrow)[Zoho Survey vs Alchemer](https://www.capterra.com/compare/72549-131426/Alchemer-vs-Zoho-Survey)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)