SurveyGizmo

SurveyGizmo

4.5 / 5 189 reviews

Who Uses This Software?

We serve businesses and clients of all sizes.


Average Ratings

189 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • SurveyGizmo
  • www.surveygizmo.com
  • Founded 2006
  • United States

About SurveyGizmo

SurveyGizmo is a robust survey & data insights platform that empowers you to make smarter decisions.


SurveyGizmo Features

  • 360 Degree Feedback
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Distribution
  • Embeddable Survey
  • Kiosk Survey
  • Mobile Survey
  • Multiple Question Types
  • Offline Response Collection
  • Paper Survey
  • Phone Survey
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • Survey Builder
  • Templates

SurveyGizmo Reviews Recently Reviewed!


It does not allow to change the design to the survey.

Apr 18, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
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Comments: Currently it benefits the survey area in my company because with every opinion we receive from this medium, we manage to improve our infrastructure day by day, and also, we achieve constant communication with customers.

Pros: I like that SurveyGizmo has very good user support. Constantly some of my employees, have doubts, and when sending support, they can receive a response from them in a matter of minutes, it is something quite beneficial that improves long-term use.

Cons: I do not like that SurveyGizmo does not allow editing the design of a survey to your liking, in this platform the "orange" design should be for all surveys, it is annoying that they do not give the client freedom to choose the design they want.

Better organization of opinions.

Apr 17, 2018
2/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
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Comments: I have benefited from the use of SurveyGizmo since I have managed to scale several beneficial characteristics. As they are, a better presentation of surveys related to my company, a better organization of opinions.

Pros: I like SurveyGizmo mostly because of the design, it has blue and pink colors, which generates an excellent comfort when making the design a little fun. The colors that it has in the surveys are also very good, it makes the survey not boring.

Cons: I have no complaint about SurveyGizmo, it is software that has behaved tailored and has made my company more and more feasible and real.

Gets the job done, but Google forms is better

Apr 16, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Solid, reliable, easy to pick up, integrates with other systems, and is compliant with many regulatory requirements.

Cons: The UI and feature set is pretty basic, and not differentiated from surveymonkey or google forms. wouldn't have used it if I didn't need to.

Useful affordable tool for surveys

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: SurveyGizmo is pretty straightforward and intuitive in setting up and administering surveys. If you did get lost on what to do, you could find your way through it.

Cons: If you have never done a survey previously, it is a good idea to have it all mapped out ahead of time as we did not like having to come up with the survey info in the software. We rather put it together in a word processor first and have time to reflect on it first. It is not a negative on the software as it is just difficult to put together a survey and it is much better to have it mapped out ahead of time. Perhaps a better way to create surveys on the fly with a SurveyGizmo interface would help.

Excellent software! Very user friendly. Solved all our problems!

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
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Pros: We have a large sales force and this program made obtaining results in real time extremely easy and user friendly. Fields were also customizable so achieving the results we required was effortless. Interface was easy to navigate!

Cons: I really have not encountered any negatives with this program at all? it's done everything we have asked it to do. Perhaps the only area of possible improvement would be enhanced reporting of the numbers.

Overall: Real time feedback and ease of organization of feedback/Lead reporting

WARNING! Their 360 Review Reporting is broken and they do not see it as a priority to fix.

Apr 12, 2018
2/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: Initially, I liked the price and the ease of setting up a 360 Review. It effectively manages sending out 360 reviews.

Cons: As of April 12, 2018, their 360 Review reporting system is broken - it cannot generate reports by type of reviewer, i.e. peer, manager, direct report, etc. and they do not see fixing it as a priority.

Overall: I wanted to love this product. It appeared to have everything I needed and when I tested it, it worked well for 360 reviews. However, when I deployed it for hundreds of employee reviews, I discovered the reporting system broke after I tested it and they do not see it as a priority to fix it. I am very disappointed and cannot recommend it at this time.

Fantastic tool for creating Surveys and reporting

Apr 06, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Comments: Value for Money, can be used as Organization wide tool

Pros: User friendly, easy to use and flexibility are the key points for the tool. The User Interface is also very interesting and appealing.

Cons: capability to use it for other compliance related operations and calculation of Risk score parameters requires coding effort.

Surveys with more diversity and more entertaining.

Mar 27, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: My use of SurveyGizmo has benefited me because we have managed to provide a much more pleasant survey in my company, with more diversity and integration.

Pros: I really like that SurveyGizmo is a software with many features and functions when creating a survey, it allows you to implement multiple things to give life to each survey and make it more entertaining.

Cons: I do not like the prices of SurveyGizmo, even though their functions are very good and go far beyond reality, they should lower prices so that they maintain a facility when accessing them.

Surveys are more comfortable to perform, much more feasible.

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Comments: The use of SurveyGizmo, has become something essence in my company, since it is a software that has helped us to solve every doubt of a client by means of a form of survey quite fast.

Pros: What I like most about SurveyGizmo is its interface, it is an interface where you can surf comfortably, do a survey without boredom and an interface that can make the work of a survey, much simpler and feasible.

Cons: I do not like the price of SurveyGizmo, it is very expensive to pay each of the plans proposed by SurveyGizmo, however, beyond the prices, I have not given any other error or any interruption.

Robust survey tool

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: 1. Cost - great value for its capabilities. 2. Options - Multiple question types and reporting options. 3. Report sharing - Great report sharing features via email and links.

Cons: Could improve data sharing between projects. If you have year over year data you'd like to consolidate, the process is a bit of a hassle.

They have very solid and powerful features

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Besides basic features, it also allows you to write your own scripts to extend the feature to a more powerful level.

Cons: A lot of times when you make changes of a survey, such as adding a new question, then you use the edit link to go back to add data for that new question. However, edit link usually fails to show the new question.

The prices should go down immediately and make them adapted.

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Comments: I have benefited from its use in my work area because I have managed to obtain a more graphic response or opinion, an opinion that increases utility and greatly improves efficiency.

Pros: I really like the easy adaptation that SurveyGizmo has, and also how generous it is to allow access from any device and offer the ability to create a survey using a mobile phone.

Cons: I do not like the prices of SurveyGizmo, since they surpass the price and I see it as a high risk factor, it is a very expensive tool and it does not have so many innovative functions.

SurveyGizmo is very easy to use and is a quick way to create forms/surveys.

Mar 13, 2018
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: I like the integration with Salesforce. We use SurveyGizmo for most of our forms in my company mainly because of this integration.

Cons: SurveyGizmo lately has been extremely slow to load. I have had to put in page timers just to display simple merge codes, or else they show up blank. I contacted customer support and they weren't able to recommend me this fix. I finally figured it out with the help of a colleague.

It has a very good structure to make an excellent edition of surveys.

Mar 12, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have certainly benefited from its use, since I have been able to establish very good quality answers and in this way improve the image my company has, and provide surveys that are increasingly beneficial for the clients that carry it out.

Pros: What I like most about SurveyGizmo is that it allows a wide variety of options and configurations, in terms of editing a survey. The tool offers a multiplicity of possibilities to fix and fulfill a survey.

Cons: I do not like that SurveyGizmo has too much complexity to become familiar with the constructor of conditional expressions for the formulation of questions, in this way, it is very complex to understand each of the functions in this platform.

Excellent fluency in the surveys and with very good platform functions.

Mar 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Its use has benefited me a lot in my work area, since I have been able to create surveys with better quality for clients and with better fluency.

Pros: What I like about SurveyGizmo is the platform as such and the ease with which you can create a survey, the platform is very well organized and you do not have to read instructions to understand the functions of this software.

Cons: I do not like that SurveyGizmo has such high prices, it is the only negative factor that I see, since in the other factors, it has completely fulfilled the required expectations.

Entertainment and comfort, that's what SurveyGizmo represents.

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have benefited a lot from the use of SurveyGizmo, previously I had many problems because I was totally bored doing a survey, but since I implemented this software in my company, now doing a survey is much simpler and more entertaining.

Pros: What I like most about SurveyGizmo is the interface, I've never really felt so comfortable doing a questionnaire, this platform has provided me with excellent comfort and attention so I can continue to conduct surveys on it.

Cons: I do not like the prices of SurveGizmo, this factor does not really affect so much, and it's not that interesting, but I would like the rates stipulated in the SurveyGizmo plans to be more accessible to a public with low prices.

Capterra-loader

Usually Does What I Need & Customer Service Is Great

Mar 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I haven't run into many things I can't do with SurveyGizmo that I need from my forms. There are a lot of question types, and you can make custom ones. The reports are great because most of the people I send the reports to need visuals, and SurveyGizmo does that so it's easier to understand the data. Of course it's up to you to provide insights about what that data means, but you have a great tool for gathering and reviewing the data in SurveyGizmo. Also, customer service is a team of rockstars. Very fun to troubleshoot with.

Cons: If you update a style template/sheet, your current forms using that style are NOT automatically updated. Since my organization has hundreds of forms and surveys, this is problematic. If you are in the situation where you want to redesign your forms, definitely use the styles, but be prepared to go into all of your forms/surveys and reapply the style to it, and remember to save afterward. It's annoying but not the worst, and it shouldn't happen often if you work closely with your brand leaders to make sure the design will be solid for a while.

Overall: This takes care of my form and survey needs so easily. There a lot of logic rules and generated actions you can create in your forms too. You have to see how easy it is.

Speed ¿¿and efficiency in SurveyGizmo, access anywhere in the world.

Mar 05, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: The use of SurveyGizmo has greatly benefited me, since I have been able to send surveys about my company's material, from any place where I find, and receive answers instantly!

Pros: What I like most about SurveyGizmo is the mobile phone version, since it's great to be able to create surveys using a simple phone, wherever you are!

Cons: I do not like the prices that SurveyGizmo has, I think that these prices should go down a bit, it is very expensive to access high quality plans that have many benefits.

Excellent composition that complements the preparation of surveys very well.

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have obtained a better response structure within my company, we have improved the opinions we receive of our services through SurveyGizmo.

Pros: The most entertaining and positive SurveyGizmo is the ease with which surveys are conducted, it is very fun to conduct surveys on this platform for how easy and comfortable it is.

Cons: I do not like SurveyGizmo's prices, since they exceed their price per month and I think that survey software should be cheaper and accessible to anyone.

Easy platform to use

Mar 03, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: As the title says it is very easy and simple to use and allows good access to results and the design of it very nicely laid out making it easy to access all its features, you can be a new user who has never used it before and just become a professional at it because thats how easy it is to use to create new surveys and edit them which is very simple to do and if you ever need help the support features within the platform are very useful so you are never alone and helps always available

Cons: I think the prices are really off putting.. simply because they are too high priced in comparisons to other companies i have used previously i feel like these can be improved a little especially for those who are working on strict budgets and cannot afford to pay the current prices this should definitely be taken into consideration

Overall: easy survey results and good amount of questions and the ability to constantly be collecting data and exporting it very easily

Nice stadistics and explanation graphics.

Feb 17, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: SurveyGizmo is a very well done software, which provides excellent long-term benefits, such as raising a company, and improving the quality of each service. Empresarilamente SurveyGizmo has benefited me a lot, since I have been able to completely change the prices of my services and each of the characteristics in my work, for a good of the client.

Pros: SurveyGizmo is very different from the other survey platforms, since this software has very good statistics of results at the end of each survey, this is the factor that complements it, every time a survey ends, the results are shown in graphs with its respective explanation.

Cons: I do not like the prices of SurveyGizmo, although this software is quite good and the functions it has, surpass any other platform, should not have such high prices, I would like more adapted and accessible prices .

I use Survey Gizmo to send surveys both internally at our company and to clients.

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user friendly, point and click functionality with limited training or experience. The final product is very professional looking and produces attractive and useful reports. Is very simple for recipients to use as well with various options for responses such as by drop down menu, radio buttons, rankings and more.

Cons: Off hand I can't think of anything that I dislike about Survey Gizmo. Whenever I have gotten stuck, I called their customer service line and they were able to tell me how to fix the issue immediately.

Overall: Professional looking, automatic surveys that save time to create, distribute and analyze the data.

Intuitive and flexible

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: Forget about survey monkey.

Pros: This product is very intuitive and has great functionality. Surveys are easy to set up, manipulate, import information from documents and customize. Good reporting tools.

Cons: The instructional videos could be shorter if focused on the product.

Capterra-loader

Fantastic Survey Tool

Jan 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SurveyGizmo is my organization's main survey tool. We use it for our board of directors election, conference and webinar evaluations as well as consent forms for studies. The full suite of question types along with logic and piping make product a clear standout in the industry. I haven't seen any company that comes close to offering the options and capabilities that this tool does.

Cons: Price - the price is rapidly increasing. Albeit they are continuing to offer new functionality along with that price.

Customer Support - Although the customer support is very GOOD it is not quite what it used to be. As the company has expanded they have become more restrictive on the level and type of support they offer. 5 years ago we could call and instantly get help from very knowledgeable techs. Now you have to go through more steps and they try to do their support over chat as much as possible.

Overall: For many years we have been very happy with this product and the features it has. Unfortunately they are increasing the price to a point where we may have to switch. If it fits into your budget I would definitely recommend. 10/10.

It was good before

Dec 13, 2017
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Intensive themes, lots of question types, service desk was very helpful for the first few years before they rush into expansion. Then price raised and service went down

Cons: They kept changing the framework without testing. My survey reports constantly being messed with. Right now I have been put on a "waitlist" for 2 months, waiting for their mercy to fix a bug they caused.

Mostly user friendly, but sometimes my changes to the styles I set on a template don't always save..

Dec 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Reports and exporting the data gleaned from the surveys - ease of changing the look of those reports

Cons: The part that allows you to style your templates - wish it was easier to get it to match my brand colors and graphic treatments.

Capterra-loader

I use it for quality reports, customers surveys and training

Dec 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: If you want to collect data and have control over it this is a great product. I use it to survey customers and trades. I also use it for tracking quality by making up several quality surveys. The data from them has been incredible and easy to collect. Also found out that I can use it for training and add questions and get test results, pass or fail.

Cons: The product used to be pretty affordable. Next year the prices are going up quite a bit but we still think it is worth it for the data we get from it.

Capterra-loader

SurveyGizmo is the easiest survey tool!

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
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Pros: Super user friendly, easy to navigate, everything is right there for you. Easy to share the survey after you build it, and then get the survey results at the end. You can even set up the answers to sync to a Google Sheet.

Cons: Some of the customization options for the appearance of the survey are limited. I would like to have a little more flexibility to use fonts/colors to match our company brand.

Good Survey Software

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like how easy it was to use. I love that the results are bright wonderful colors. I love that most of the results are easy to look over and understand.

Cons: The 2 problems I had is that I work for a small company that does 2 reviews a year max and even the basic seems expensive for our needs. The second problem I had was getting the results to show to the board of directors was very difficult.

Overall: Handling our yearly survey.

Capterra-loader

I just really liked SurveyGizmo

Oct 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I loved the user interface on this program. It was easy to navigate, fun to look at, and customizable.

Cons: I feel like many survey softwares have the issue of lots of question type options with little way to effectively search them.

Good for Getting Customer Feedback

Oct 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to set up surveys Get instant feedback Instant analysis Send to email list Get data from customers

Cons: Easy to use but others are better Look and layout are not the best Not that easy to customize it is not as smart as it claims

Excellent affordable alternative to Qualtrics or other sophisticated survey software.

Jul 18, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: HIPAA Compliant.
Offers skip logic, integration with lots of different options (google sheets, salesforce, etc). I would love to see a direct ability to pipe from SG database. Then you could analyze directly from MS Excel.
Also, lots of different question options.

Cons: Customer Service can lag. No phone # to call into when you have an issue with the software functioning properly.

Most friendly survey software and the very best support

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is the most friendly survey software we've used and we've tried 3 of them. It is professional, yet fun. We do pretty complicated surveys and assessments and so far it has fit all of our needs. The best part though is their customer support - it is absolutely the best we've ever experienced and we depend on half a dozen online software providers. Can't say enough positive things about our experience with SurveyGizmo over the past 4 years.

Overall: It powers our client surveys and assessments. We do hundreds of these every month.

As easy as survey monkey, but has better technical options than it.

Jul 18, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ability to integrate with Salesforce.com, being able to test both manually and done by their "robots"

Cons: Errors aren't as helpful as they could be, can be difficult for nontech savvy folks to setup/understand build on the forms

Overall: In house surveys can be done securely and not through an open source such as Survey Monkey.

Survey Gizmo is an effective online platform all our data entry needs!

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like most the ease of viewing survey results once data is input. I can filter what specific fields I want to sort by, and always download the Excel spreadsheets easily.

Cons: It can be fairly clunky when flipping between survey entries. I wish there was a way to open multiple survey entries at once in small pop up screens.

Overall: We have one home for all of our data entry needs! Perfect fit for our staff and needs.

A good survey program

May 12, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I like how you have the option for multiple questions without having to change pages. Editing is very easy and you can have multiple users. The personalization of backgrounds and colors is good. Easy to use and get the hang of

Cons: When you sit and compare it to other survey programs, It's a bit more expensive then the other programs.

It was better than expected!

May 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I liked the ease of use, the stability, easy setup, the chance to review the software...basically everything.

Easy to use!

May 08, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: It's mobile friendly, which is a big plus. Easy to use, versatile, and the ease of exporting data is a huge plus!

Cons: The pricing is out of my companies budget for long term use and the reports took a bit of time to understand in depth.

It's a great site for data collection.

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like how easy this software was to use. I like the fact they let you test it out first and that they have solutions for individuals or teams.

Cons: I don't like the pricing. I think it could be a bit cheaper, especially the individual plan.

Office Practicum

May 08, 2017
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: There is nothing I like really. There is stuff that I dislike the most but if I have to say something it will be That claims are easy to read.

Cons: I feel is super slow. Is missing a lot.
IM is pretty bad . It should be like a message type. In a mess when you have to have more than one patient at the same time.
Always get an error. I work with this system everyday and is a pain. I wish we can switch . Billing is horrible. Always have to tell them what to do even they should know.

Changes in support structure lead to abysmal customer support levels. Stay away!

May 05, 2017
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: The survey interface is fairly intuitive and they offer a very wide selection of features (which we don't use, but I respect that they exist).

Cons: In the last six months we have received appallingly poor service. Their support staff seem to be allergic to the notion of providing timelines for when we can expect to hear back from them (I'm not even talking about timelines on fixing things; just when I can expect to hear back). They have tried to quadruple our prices with less than 2 months of notice, wherein we do not receive any additional features or benefits that we want to use (and when we asked for a more reasonable feature package in line with our pricing, we were told that we 'no longer fit their infrastructure'). They have done product roll outs that have turned out to be disastrous (in one case, causing an outage which I had to hear about from my clients rather than from them. And when we finally got them on the phone, they informed us that the reason they can't QA everything is because they do product updates 5 times a day (yes; 5 times A DAY, suggesting their platform is miles from stable).

Excellent Survey Tool

Apr 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Survey Gizmo is an excellent survey tool and on par with Survey Monkey. I like the excel output for reports because it allows me to tally or average.

SurveyGizmo ticks all the boxes

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Full feature list
High data security and privacy
Passionate support
Tailored solution

Cons: Some of the admin / backend screens could be more intuitive
More style templates with cleaner / modern designs like Typeform

Overall: I run a healthcare information company and we were looking for a solution to deliver fairly complex healthcare content as well as enable in-depth survey Q&A with patients. We conducted a detailed review including pilots with a number of providers and SurveyGizmo came out at or very near the top in all features required. Coupled with their passionate support (these guys go the extra mile!) and data privacy and security in Europe, it was a no-brainer to select SurveyGizmo and I have no hesitation recommending them.
Our complete solution involves Apiant, X2CRM and Twillio, and SurveyGizmo have proved they are capable of working effectively across teams to deliver the right solution for us as their end client.

Great survey software - for pros and beginners

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Lots of features, Customizable, Great support.

Cons: Subscription price is starting to increase.

Overall: I've been using the software for the past year via a "legacy pro account".
The software is extremely intuitive and easy to use. A lot of features and available question types. Surveys can be easily customized using CSS. Surveys are also mobile responsive. Large community, quickly handling Q&A. The product keeps developing and new features keep popping up, like R integration into reports, Conjoint analysis and more. Being a research professional, I find the software extremely handy and useful, at a very affordable price. Much better than other popular competitors I experienced.

Review of SurveyGizmo

Feb 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Fairly easy to use.

Cons: Does have a "learning curve" to practice some different types of surveys before you really understand how the survey presents to the customer.

Overall: Pretty easy product to use to create survey for your customers, although it takes some time to get through the learning curve. Using the templates or examples really helped us the most. Good value for the money, too. Did not try using customer support.

Recommendations to other buyers: Using the Templates/Examples are the best way to go!

SurveyGizmo for small business

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of creating surveys, copying surveys, preview function and shareability

Cons: n/a

Overall: SurveyGizmo has been an intricate part of our daily work as education consultants. We use SG for the collection of information from our clients and also to conduct post assessments.

Good survey tool in affordable price

Dec 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Usefull survey tool for ones starting up with research. Lots of funcionalities around surveying= collecting, analizing and integreating into other apps

Easy to use with no prior experience

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use when you have no prior survey experience. The program is very user-friendly for sure.

Overall: I started using Survey Gizmo for work for a project my boss gave me. I had no prior experience with this program, nor any other survey program. Creating the survey was very easy and I found help in blog posts about the types of questions to include. The survey was mostly a success. Only issue we had was making sure everyone on our email list got sent the email.

Just okay, but easy to use

Dec 06, 2016
2/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: easy to use. reporting is easy to follow. decent program for money spent.

Cons: not enough reported on. email sending is wonky.

Overall: SurveyGizmo is a just okay platform. It is however, VERY easy to use. Creating a survey on their platform is super simple and straightforward. The problem comes with the email sends, the emails were not getting sent out in a timely manner which messed up our possible survey results. I wish that the email sending would get fixed, because then this platform would totally be worth it. For the types of reporting it does, it is definitely worth the money. I do wish there were a few more things that they report on though. That would definitely help out with the data we receive on our customers.

Survey Gizmo is fantastic

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The flexibility in design and simplicity in using

Cons: Used to have customer service you could call and that went away. Still, the customer service is quite good.

Overall: I have been using SG for 3 years now. It is an important part of my business. It is relatively simple to use and has great integrations with my other software applications. It is critical in helping me distinguish my business as a financial advisor.

Recommendations to other buyers: It has tremendous capabilities other than as a survey system.