Who Uses This Software?

We serve businesses and clients of all sizes.


Average Ratings

219 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • SurveyGizmo
  • www.surveygizmo.com
  • Founded 2006
  • United States

About SurveyGizmo

SurveyGizmo is a robust survey & data insights platform that empowers you to make smarter decisions.


SurveyGizmo Features

  • Aggregate Reports
  • Comparative Reports
  • Customizable Questions
  • Group Summary Report
  • Individual Reports
  • Question Library
  • Rater Selection
  • Rater Tracking
  • Self Service Portal
  • Supports External Reviewers
  • Benchmarking
  • Compensation Management
  • Data Management
  • Email / Online
  • Face-to-Face
  • Panel Management
  • Paper-Based
  • Phone-Based
  • Sample Management
  • Statistical Analysis
  • Survey Management
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Marketing
  • Mobile Survey
  • Offline Response Collection
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video

SurveyGizmo Reviews Recently Reviewed!


Greedy and unconscionable. Totally inflexible in servicing customers. Love to take the money.

Jul 06, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Some of their features at the time were only supported by them. This is changing very quickly. There are several other terrific providers in the marketplace who now support the features that were only available with SG.

Cons: I had to pay them dollar's over the last 5+ years to host 2 surveys with extremely light traffic just as a storage because they were not forthcoming about their downgrade and storage policies. The features I needed - advanced quizzes and calculations - were only available on their platform. I asked them several times my options for downgrading to a lower plan because I was not using the platform but I did not want to loose my data and the work I had done. Their answers were extremely vague knowing full well that they were getting a free ride on the $/month I was paying just for storing a few MB of data. In the meantime, they changed the pricing plans so that the original plan would now cost me $/month. My old plan went on a "legacy plan" where I could not use many of the features like questions libraries. I have now switched to a provider who supports everything that SG does, does it 10 times better than them - both style and function - and does it at half the price.

Overall: Was able learn about some of the functions of a survey provider and how they can be used to create quizzes and surveys in creative ways.

Changes in support structure lead to abysmal customer support levels. Stay away!

May 05, 2017
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: The survey interface is fairly intuitive and they offer a very wide selection of features (which we don't use, but I respect that they exist).

Cons: In the last six months we have received appallingly poor service. Their support staff seem to be allergic to the notion of providing timelines for when we can expect to hear back from them (I'm not even talking about timelines on fixing things; just when I can expect to hear back). They have tried to quadruple our prices with less than 2 months of notice, wherein we do not receive any additional features or benefits that we want to use (and when we asked for a more reasonable feature package in line with our pricing, we were told that we 'no longer fit their infrastructure'). They have done product roll outs that have turned out to be disastrous (in one case, causing an outage which I had to hear about from my clients rather than from them. And when we finally got them on the phone, they informed us that the reason they can't QA everything is because they do product updates 5 times a day (yes; 5 times A DAY, suggesting their platform is miles from stable).

Capterra-loader

Fantastic Survey Tool

Jan 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SurveyGizmo is my organization's main survey tool. We use it for our board of directors election, conference and webinar evaluations as well as consent forms for studies. The full suite of question types along with logic and piping make product a clear standout in the industry. I haven't seen any company that comes close to offering the options and capabilities that this tool does.

Cons: Price - the price is rapidly increasing. Albeit they are continuing to offer new functionality along with that price.

Customer Support - Although the customer support is very GOOD it is not quite what it used to be. As the company has expanded they have become more restrictive on the level and type of support they offer. 5 years ago we could call and instantly get help from very knowledgeable techs. Now you have to go through more steps and they try to do their support over chat as much as possible.

Overall: For many years we have been very happy with this product and the features it has. Unfortunately they are increasing the price to a point where we may have to switch. If it fits into your budget I would definitely recommend. 10/10.

Capterra-loader

Usually Does What I Need & Customer Service Is Great

Mar 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I haven't run into many things I can't do with SurveyGizmo that I need from my forms. There are a lot of question types, and you can make custom ones. The reports are great because most of the people I send the reports to need visuals, and SurveyGizmo does that so it's easier to understand the data. Of course it's up to you to provide insights about what that data means, but you have a great tool for gathering and reviewing the data in SurveyGizmo. Also, customer service is a team of rockstars. Very fun to troubleshoot with.

Cons: If you update a style template/sheet, your current forms using that style are NOT automatically updated. Since my organization has hundreds of forms and surveys, this is problematic. If you are in the situation where you want to redesign your forms, definitely use the styles, but be prepared to go into all of your forms/surveys and reapply the style to it, and remember to save afterward. It's annoying but not the worst, and it shouldn't happen often if you work closely with your brand leaders to make sure the design will be solid for a while.

Overall: This takes care of my form and survey needs so easily. There a lot of logic rules and generated actions you can create in your forms too. You have to see how easy it is.

Nice stadistics and explanation graphics.

Feb 17, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: SurveyGizmo is a very well done software, which provides excellent long-term benefits, such as raising a company, and improving the quality of each service. Empresarilamente SurveyGizmo has benefited me a lot, since I have been able to completely change the prices of my services and each of the characteristics in my work, for a good of the client.

Pros: SurveyGizmo is very different from the other survey platforms, since this software has very good statistics of results at the end of each survey, this is the factor that complements it, every time a survey ends, the results are shown in graphs with its respective explanation.

Cons: I do not like the prices of SurveyGizmo, although this software is quite good and the functions it has, surpass any other platform, should not have such high prices, I would like more adapted and accessible prices .

Capterra-loader

I use it for quality reports, customers surveys and training

Dec 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: If you want to collect data and have control over it this is a great product. I use it to survey customers and trades. I also use it for tracking quality by making up several quality surveys. The data from them has been incredible and easy to collect. Also found out that I can use it for training and add questions and get test results, pass or fail.

Cons: The product used to be pretty affordable. Next year the prices are going up quite a bit but we still think it is worth it for the data we get from it.

It does not allow to change the design to the survey.

Apr 18, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Currently it benefits the survey area in my company because with every opinion we receive from this medium, we manage to improve our infrastructure day by day, and also, we achieve constant communication with customers.

Pros: I like that SurveyGizmo has very good user support. Constantly some of my employees, have doubts, and when sending support, they can receive a response from them in a matter of minutes, it is something quite beneficial that improves long-term use.

Cons: I do not like that SurveyGizmo does not allow editing the design of a survey to your liking, in this platform the "orange" design should be for all surveys, it is annoying that they do not give the client freedom to choose the design they want.

Excellent software! Very user friendly. Solved all our problems!

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We have a large sales force and this program made obtaining results in real time extremely easy and user friendly. Fields were also customizable so achieving the results we required was effortless. Interface was easy to navigate!

Cons: I really have not encountered any negatives with this program at all? it's done everything we have asked it to do. Perhaps the only area of possible improvement would be enhanced reporting of the numbers.

Overall: Real time feedback and ease of organization of feedback/Lead reporting

Entertainment and comfort, that's what SurveyGizmo represents.

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have benefited a lot from the use of SurveyGizmo, previously I had many problems because I was totally bored doing a survey, but since I implemented this software in my company, now doing a survey is much simpler and more entertaining.

Pros: What I like most about SurveyGizmo is the interface, I've never really felt so comfortable doing a questionnaire, this platform has provided me with excellent comfort and attention so I can continue to conduct surveys on it.

Cons: I do not like the prices of SurveGizmo, this factor does not really affect so much, and it's not that interesting, but I would like the rates stipulated in the SurveyGizmo plans to be more accessible to a public with low prices.

A few benefits that complements each survey very well.

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have benefited from the use of SurveyGizmo because I have obtained that my surveys have better opinions, much more valuable, some opinions that really manage to change each product and that satisfy the client significantly.

Pros: I like that SurveyGizmo has a user-friendly interface, an interface so beautiful that it does not bore at any time to the person who is using it, and I also like the design of each survey, it supplements the perfection of the questionnaires.

Cons: I have no complaints about the use of SurveyGizmo, the truth has been good all this time that I have been using it, it has provided me with the necessary characteristics to achieve success in each survey that is sent.

It has a very good structure to make an excellent edition of surveys.

Mar 12, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have certainly benefited from its use, since I have been able to establish very good quality answers and in this way improve the image my company has, and provide surveys that are increasingly beneficial for the clients that carry it out.

Pros: What I like most about SurveyGizmo is that it allows a wide variety of options and configurations, in terms of editing a survey. The tool offers a multiplicity of possibilities to fix and fulfill a survey.

Cons: I do not like that SurveyGizmo has too much complexity to become familiar with the constructor of conditional expressions for the formulation of questions, in this way, it is very complex to understand each of the functions in this platform.

Used to be fantastic

Aug 08, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: I have found Survey Gizmo to be the easiest survey software for new users to learn. With a quick 30 minute training session, I can get novice survey programmers up and running.

Cons: Survey Gizmo has experienced incredible growing pains over the past year and a half. Features have been removed mid-license, data has been lost, logic has gotten garbled, etc. As a long-time user of it, I can no longer recommend the product until the platform becomes more stable.

Nice describe the surveys everywhere.

May 22, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: SurveyGizmo has the characteristic of being able to edit a survey even when it has already been published on any website, this truth has worked enough to maintain a better statistic and maintain a much more accurate response rate, avoiding future mistakes.

Cons: I think that this is the most expensive platform in the market, it is one of the most expensive prices, and I think that they should lower prices a bit to maintain a better confidence with customers, they should offer more solid prices that actually offer The user can access a platform with very good features and excellent plans.

Better organization of opinions.

Apr 17, 2018
2/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have benefited from the use of SurveyGizmo since I have managed to scale several beneficial characteristics. As they are, a better presentation of surveys related to my company, a better organization of opinions.

Pros: I like SurveyGizmo mostly because of the design, it has blue and pink colors, which generates an excellent comfort when making the design a little fun. The colors that it has in the surveys are also very good, it makes the survey not boring.

Cons: I have no complaint about SurveyGizmo, it is software that has behaved tailored and has made my company more and more feasible and real.

Surveys are more comfortable to perform, much more feasible.

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: The use of SurveyGizmo, has become something essence in my company, since it is a software that has helped us to solve every doubt of a client by means of a form of survey quite fast.

Pros: What I like most about SurveyGizmo is its interface, it is an interface where you can surf comfortably, do a survey without boredom and an interface that can make the work of a survey, much simpler and feasible.

Cons: I do not like the price of SurveyGizmo, it is very expensive to pay each of the plans proposed by SurveyGizmo, however, beyond the prices, I have not given any other error or any interruption.

Capterra-loader

We use this for surveying attendee experience in training sessions, manager 360 reviews and more.

May 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's versatile - we use is for so much: manager 360s, training session feedback, polling employees on possible changes, assessing competencies, customer experience, assessing interview candidates, and more. I love the analytics it performs which is extremely time saving--I can print it off and walk into a meeting the next minute. It's also extremely user friendly and forgiving. The 'testing' phase is also helpful because you can simulate the experience of the person who will take the assessment/survey/etc. and make adaptations or changes from your learnings.

Cons: Honestly, I can't think of much on the negative side. I have only used the 'free' version since we are a non-profit, and I don't expect they could offer us more without having to pay for it. I do think the limitation of only being able to have 15 (or something like that) stored surveys at a time is challenging, but I understand their reasoning.

Overall: Tons of benefits - being able to create and store surveys, assessments, manager 36o reviews, etc. And the analytics it performs is an amazing benefit and time saver! Great product!

5 stars all the way!

Jan 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I really like using SurveyGizmo, it just seems so easy to use, to get around. I like everything about it - the colours, the styles, the icons and graphics, it's so easy to copy an old survey, extract what you need from it for the new one and discard the rest. All of it just seems so intuitive, whether it's adding logic to questions or creating reports from the completed responses, it's neat!

Whenever I get stuck , thinking, is there a way to do this thing that would make it pretty cool for the public, then I have a look through the help pages where there's lots of examples and the answers usually already there, like they've already pre-empted my needs!

The help is right there on the page where you are and once you've searched through it you're straight back into the survey again, which means that it's easy to pick up again from where you left off.

I like the way the support runs too. They never give me the feeling that they'd rather be doing something else, I always feel as if they have time to spend pinging emails back and forth and having a bit of chat along the way, like real people (where did they find them! lol!)

I've contacted the support probably 4 or 5 times when I've been really stuck and they've always provided me with the answer and even a wee bit more, like an easier way, or provided a couple of different options.

This is one of those sites where you can see that technology IS smart and really can be used to work for you.

If you asked me to sum all this up in a sentence, I'd have to say that, When I'm using SurveyGizmo it gives me the feeling that I'm going with the flow.

Excellent fluency in the surveys and with very good platform functions.

Mar 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Its use has benefited me a lot in my work area, since I have been able to create surveys with better quality for clients and with better fluency.

Pros: What I like about SurveyGizmo is the platform as such and the ease with which you can create a survey, the platform is very well organized and you do not have to read instructions to understand the functions of this software.

Cons: I do not like that SurveyGizmo has such high prices, it is the only negative factor that I see, since in the other factors, it has completely fulfilled the required expectations.

Surveys with more diversity and more entertaining.

Mar 27, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: My use of SurveyGizmo has benefited me because we have managed to provide a much more pleasant survey in my company, with more diversity and integration.

Pros: I really like that SurveyGizmo is a software with many features and functions when creating a survey, it allows you to implement multiple things to give life to each survey and make it more entertaining.

Cons: I do not like the prices of SurveyGizmo, even though their functions are very good and go far beyond reality, they should lower prices so that they maintain a facility when accessing them.

The prices should go down immediately and make them adapted.

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have benefited from its use in my work area because I have managed to obtain a more graphic response or opinion, an opinion that increases utility and greatly improves efficiency.

Pros: I really like the easy adaptation that SurveyGizmo has, and also how generous it is to allow access from any device and offer the ability to create a survey using a mobile phone.

Cons: I do not like the prices of SurveyGizmo, since they surpass the price and I see it as a high risk factor, it is a very expensive tool and it does not have so many innovative functions.

Not Great if you use Mailchimp or Salesforce

Jan 29, 2015
1/5
Overall

Comments: It was recommended to me that I try this APP over survey monkey since we use Salesforce and Mailchimp. To really use the features we need is not cheap but I'm willing to pay for a superior product. Unfortunately, they no longer integrate with Mailchimp because of changes they made and the customer service representative had no idea when they will be able to integrate again. I also accidentally typed in my Salesforce username wrong when setting up the plugin and that username became stuck so I couldn't correct it no matter how many times I tried to save it. The customer service representative couldn't help me on either of these accounts and her best advice was to read things online. Sorry. Not happy. Going to go with another survey service.

Pros: It seems like creating the surveys is easy enough but their integration if you're trying to use things like Salesforce and Mailchimp doesn't seem to be set up smoothly.

Cons: Customer Service representative didn't really seem to have any answers.

Vendor Response

by SurveyGizmo on January 30, 2015

We are truly sorry that you did not have a good experience with us and want to thank you for letting us know. We have made some recent changes and it sounds like we need to better train our staff on them. While we no longer have a Mailchimp plugin, it is still possible to integrate with them. We also have plans to make our SalesForce integration smoother. We regret that we have caused you much headache and frustration. Our Support Manager will be contacting you to make things right!
Sincerely - SurveyGizmo

Speed ¿¿and efficiency in SurveyGizmo, access anywhere in the world.

Mar 05, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Comments: The use of SurveyGizmo has greatly benefited me, since I have been able to send surveys about my company's material, from any place where I find, and receive answers instantly!

Pros: What I like most about SurveyGizmo is the mobile phone version, since it's great to be able to create surveys using a simple phone, wherever you are!

Cons: I do not like the prices that SurveyGizmo has, I think that these prices should go down a bit, it is very expensive to access high quality plans that have many benefits.

General opinions with Survey Platform

May 15, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: It is practical and very useful. I have had multiple benefits in terms of its operation, I have saved time and I still get many satisfactory results from the software.

Pros: It's very original and very well designed I love all its procedure and results when doing any work. It is ideal for scheduled polls and I have seen fantastic results.

Cons: I really like the software but if you add more designs it would be excellent because it is also about innovating the quality of what you want to offer

Excellent composition that complements the preparation of surveys very well.

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have obtained a better response structure within my company, we have improved the opinions we receive of our services through SurveyGizmo.

Pros: The most entertaining and positive SurveyGizmo is the ease with which surveys are conducted, it is very fun to conduct surveys on this platform for how easy and comfortable it is.

Cons: I do not like SurveyGizmo's prices, since they exceed their price per month and I think that survey software should be cheaper and accessible to anyone.

SurveyGizmo is a very good developer.

May 22, 2018
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The best thing about SurveyGizmo is the default design it offers for surveys that have not been provided with a design, the same platform offers a design that really complements each survey and makes it more fun.

Cons: They should fix some other detail in the instructions so that they are more specific and users can understand them much more, and that they have more ease in the development of ideas in the course of use.

Easy platform to use

Mar 03, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: As the title says it is very easy and simple to use and allows good access to results and the design of it very nicely laid out making it easy to access all its features, you can be a new user who has never used it before and just become a professional at it because thats how easy it is to use to create new surveys and edit them which is very simple to do and if you ever need help the support features within the platform are very useful so you are never alone and helps always available

Cons: I think the prices are really off putting.. simply because they are too high priced in comparisons to other companies i have used previously i feel like these can be improved a little especially for those who are working on strict budgets and cannot afford to pay the current prices this should definitely be taken into consideration

Overall: easy survey results and good amount of questions and the ability to constantly be collecting data and exporting it very easily

Excellent affordable alternative to Qualtrics or other sophisticated survey software.

Jul 18, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: HIPAA Compliant.

Offers skip logic, integration with lots of different options (google sheets, salesforce, etc). I would love to see a direct ability to pipe from SG database. Then you could analyze directly from MS Excel.

Also, lots of different question options.

Cons: Customer Service can lag. No phone # to call into when you have an issue with the software functioning properly.

Great survey software - for pros and beginners

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Lots of features, Customizable, Great support.

Cons: Subscription price is starting to increase.

Overall: I've been using the software for the past year via a "legacy pro account".

The software is extremely intuitive and easy to use. A lot of features and available question types. Surveys can be easily customized using CSS. Surveys are also mobile responsive. Large community, quickly handling Q&A. The product keeps developing and new features keep popping up, like R integration into reports, Conjoint analysis and more. Being a research professional, I find the software extremely handy and useful, at a very affordable price. Much better than other popular competitors I experienced.

Our Experience with SurveyGizmo

Jun 26, 2014
5/5
Overall

Comments: We started off doing some basic surveying, which got more complicated over time. specifically, we discovered we needed to employ very harsh disqualifying methods in order to obtain the data we needed. the SurveyGizmo API enabled us to do so easily. once the survey was completed, we purchased an online panel using the SurveyGizmo panel integration. It worked seamlessly! we were instantly approached by the panel provider as soon as the invoice was paid, and SurveyGizmo were on track the entire time, so we never felt like we are falling between the cracks. At some point, we needed to perform a survey with a very low IR (incidence rate). SurveyGizmo went out of their way to find us a panel provider which specialises in low IR surveys, and this helped us greatly in our data collection process. The SurveyGizmo support is worth noting - the team is very responsive, your case is assigned to one person who takes care of you and knows your survey and your needs. the SurveyGizmo support representative who walked us through the process (the same one over months!) was that familiar with our survey, that we received improvement suggestions from him, which proved to be very insightful! last, it's worth noting that we tried several providers before reaching SurveyGizmo, and none gave us all the above in one place.

Pros: great support, very easy to use, programming API, great online panel integration

Most friendly survey software and the very best support

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is the most friendly survey software we've used and we've tried 3 of them. It is professional, yet fun. We do pretty complicated surveys and assessments and so far it has fit all of our needs. The best part though is their customer support - it is absolutely the best we've ever experienced and we depend on half a dozen online software providers. Can't say enough positive things about our experience with SurveyGizmo over the past 4 years.

Overall: It powers our client surveys and assessments. We do hundreds of these every month.

I have set up surveys that collect thousands of responses on a continuous basis.

May 08, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Making the survey is simple while also being complex enough. Adding the scripting to the questionaire is simple...hardest part is writing the script itself.

Cons: Import funcationality needs to be updated to allow larger recordsets to be imported at one time. Would also be great if we could copy responses from one survey to another more easily.

Excellent Tool for Ongoing Customer Feedback for SAAS

Jun 27, 2014
5/5
Overall

Comments: We try to make sure all initiatives at Unbounce are customer driven, so we need ways to keep tabs on customer feedback, and continually assess customer satisfaction. I initially adopted Survey Gizmo to send a one-off survey to our customers. They survey & reports were easy to set up and their support team was absolutely phenomenal (so much so, they've become a *huge* inspiration for the way we run our support team at Unbounce. They set a hiiiiiiigh bar!). The surveys we run through Survey Gizmo helps us inform our product team of product requests and UX issues, it helps our customer success team know what kinds of content we should create and how we can better support our customers, and it helps give visibility into the various KPIs we use to evaluate our team's performance. We now have several surveys that are emailed to our customers at certain milestones in their lifecycle, and the feedback we get from them is absolutely critical.

Pros: Easy to use visual survey builder PHENOMENAL customer support Great integrations with 3rd party tools (Google Spreadsheets, email notifications etc.)

Cons: When trying to edit multiple survey fields in succession, there is some animation this slows things down a bit. It's certainly no deal breaker, but I feel like I need to add a con of some sort.

They have very solid and powerful features

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Besides basic features, it also allows you to write your own scripts to extend the feature to a more powerful level.

Cons: A lot of times when you make changes of a survey, such as adding a new question, then you use the edit link to go back to add data for that new question. However, edit link usually fails to show the new question.

Office Practicum

May 08, 2017
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: There is nothing I like really. There is stuff that I dislike the most but if I have to say something it will be That claims are easy to read.

Cons: I feel is super slow. Is missing a lot.

IM is pretty bad . It should be like a message type. In a mess when you have to have more than one patient at the same time.

Always get an error. I work with this system everyday and is a pain. I wish we can switch . Billing is horrible. Always have to tell them what to do even they should know.

Robust survey tool

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. Cost - great value for its capabilities. 2. Options - Multiple question types and reporting options. 3. Report sharing - Great report sharing features via email and links.

Cons: Could improve data sharing between projects. If you have year over year data you'd like to consolidate, the process is a bit of a hassle.

The best online Survey software out there

Oct 10, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: For starters, the design...

SurveyGizmo has a slick design that no other online survey software has. The edges, the color palette, the little illustrations everywhere. They just make your day, and make your work look way more professional. The interface is super intuitive and they have FAQ's and video demonstrations on pretty much everything!

About their Pricing...

The pricing is really affordable, and they give you a 50% discount on any plan if you are a student! And you also get discounts if you run an NGO. What could be better?

I am currently using the SOLO plan, paying only $8 (if I weren't a student i'd be paying $16), and I get all these incredible features, types of questions, customizable reports in both .cvs and.xls, and much more.

Besides that, whenever you are not using the account, you can "freeze" it so that the billing stops, and whenever you want to use it again you just start paying; the best part is that all of your information, responses, mailing lists and projects will be stored.

Their Customer Service...

Every time I've had a doubt or some trouble shooting, I would just write an email to Customer Service and they responded quickly, promptly, and always solving my problems. They are probably the best out there.

To sum up, just use SurveyGizmo. You will not regret it.

Cheers.

WARNING! Their 360 Review Reporting is broken and they do not see it as a priority to fix.

Apr 12, 2018
2/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: Initially, I liked the price and the ease of setting up a 360 Review. It effectively manages sending out 360 reviews.

Cons: As of April 12, 2018, their 360 Review reporting system is broken - it cannot generate reports by type of reviewer, i.e. peer, manager, direct report, etc. and they do not see fixing it as a priority.

Overall: I wanted to love this product. It appeared to have everything I needed and when I tested it, it worked well for 360 reviews. However, when I deployed it for hundreds of employee reviews, I discovered the reporting system broke after I tested it and they do not see it as a priority to fix it. I am very disappointed and cannot recommend it at this time.

SurveyGizmo ticks all the boxes

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Full feature list

High data security and privacy

Passionate support

Tailored solution

Cons: Some of the admin / backend screens could be more intuitive

More style templates with cleaner / modern designs like Typeform

Overall: I run a healthcare information company and we were looking for a solution to deliver fairly complex healthcare content as well as enable in-depth survey Q&A with patients. We conducted a detailed review including pilots with a number of providers and SurveyGizmo came out at or very near the top in all features required. Coupled with their passionate support (these guys go the extra mile!) and data privacy and security in Europe, it was a no-brainer to select SurveyGizmo and I have no hesitation recommending them.

Our complete solution involves Apiant, X2CRM and Twillio, and SurveyGizmo have proved they are capable of working effectively across teams to deliver the right solution for us as their end client.

Outstanding Customer Service

Aug 07, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ease of use and help when I needed help was outstanding!

Cons: Nothing really. I need to use it more often to become better familiar.

Overall: I am only tasked with using SurveyGizmo 2 or so times per year so I forget some of their functionality. However, I was actually able to call them and speak with a "real" US-based person on the phone. I expected a lengthy wait time and they picked right up. They we able to walk me through how to do what I needed to do and emailed me a "cheat sheet" after the call in case I forgot the next time. Other companies could learn from Survey Gizmo's customer service!

If you need a survey tool, this is it.

Jun 21, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I started exploring options for conducting surveys in the first year of my doctoral studies and evaluated quite a few options at that time. SG was new at that time, but were offering a lot of features for very little cost. Its been two years since then, and I haven't ever had a second thought about my decision.

It supports almost all the question types I throw at it. The support is tremendous. The survey tool was powerful enough to permit me to create an online psychological experiment, using videos and images. It allows massive customization using almost PHP scripting. I was able to generate customised personality reports for my respondents.

There is a dark side though, for special use cases, like mine, you need to give some time to learn. Simple surveys are a breeze, but the powerful features are not novice friendly. If you have some scripting experience or get scripting services from someone else, you can literally do anything you want. However if you think you would like to create everything by yourself, be willing to give some time.

This is a relatively minor quirk, as I do not think any other option even provides the features that are difficult to use.

Disclaimer: For the past two years, I have not even looked at the other survey tools out there.

One of my favorite tools. Period.

Jun 24, 2014
5/5
Overall

Comments: 4-5 years ago, we were looking for a more comprehensive, better tool than the ubiquitous SurveyMonkey. I found SurveyGizmo and, as a company, we've never looked back. It does all you could ever want for surveying, as do other tools. However, it's in quizzes, forms, customization and support where SurveyGizmo stands out. We are constantly building landing pages and microsites using SurveyGizmo embedded quizzes or forms, which saves us time having to build back-end databases to support them, plus offers us so much more functionality that we could realistically do ourselves. The system is consistently reliable - I don't remember any long outages, ever, even in the current environment of DDOS attacks taking down tools like this regularly. Beyond that, the support via phone and their online support system is spectacular. Quick answers, great solutions and just a fun company to work directly with. We get tremendous value from SurveyGizmo and I'd highly recommend it to anyone working in communications, marketing or research.

Pros: Flexibility Comprehensive solution Modern design Customizable Great support Embeddable Does quizzes, forms, surveys and more. Reliable Consistent

Cons: None that I can think of.

Excellent experience

Feb 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Building a survey through SurveyGizmo was easy and fun. The format allowed me to get very clear about what information I was truly seeking. Simple and plentiful options to choose from, very forgiving with editing, changing answer formats, adding and deleting questions throughout the building process.

I lack the most basic computer knowledge, so I spoke with customer service several times. Each time I called I reached someone in under two minutes. The Gizmos are very friendly people! They were polite and helpful. So much so that, at one point, I was at ease enough to reveal the magnitide of my ingorance by asking, "Uh...err...uh...can you tell me... what IS a browser exactly?" I detected no laughing, no silent eye-rolling, just a calm answer as if I'd asked a quite reasonable question.

I can't think of a single negative experience. A spell check feature might be a nice addition.

I was able to schedule the launch dates and times for each part of the survey--intro, thank you and reminder. I watched its progress, added a second reminder when the responses slowed, and saw an immediate uptick in response after that. The survey results were easy to export and understand and it turned out to be a great success!

Thank you SurveyGizmo.

Awesome platform and awesome support!

Aug 25, 2014
5/5
Overall

Comments: I must say without any hint of doubt that SurveyGizmo offers the best platform (in terms of user acceptance, customization, question and logic variety, evolution, etc), the best service (in terms of problem-solving, responsiveness, commitment and sheer niceness) and, for me, the absolutely BEST value for money out there. I consider myself an advanced user, I've created surveys for a lot of industries and for a lot of purposes, using different platforms, and i can't recommend this one (and its team) enough. Even if there's a lot under the hood, the interface is intuitive enough for a first timer to create complex logic surveys without much effort. One of the best customer experiences I've ever had.

Pros: - Intuitive interface - Question types - Customization of layouts (with css's), logics (with a dedicated script language and other common languages) and delivery - Ongoing feature releases - Great APIs - Built in campaign mgmt - Awesome Support

Cons: Minor cons: - data prepopulation is somewhat limited in rows - interface should be a little lighter and faster - reporting has some customization but could be better

User-friendly, Manager-friendly, and Analyst-friendly

Aug 22, 2014
5/5
Overall

Comments: I first started managing my organization's surveys about a year ago. Fortunately, the program's user interface is very intuitive. It was easy to pick up! The logic options are also, likewise, easy to learn. It also offers a lot of nifty options for your survey's questions items--hiding options, requiring answers, etc. On the other end of the process (gathering and analyzing your data), you can filter your results by date received, as well as by any of your answer options (open text notwithstanding). After narrowing the subset of data you want to gather, you can generate a summary report, or export it for more detailed processes. Overall, I'd recommend it to just about anyone. Its ease of use means that even novice computer users can make simple surveys. Proficient users will feel more comfortable implementing the various logic options that are available.

Pros: 1. Easy to use 2. Plenty of question types (buttons, drop-downs, etc.) 3. Easy to export & analyze 4. Fast and friendly customer support 5. Useful question and page logic options

Cons: 1. Changes in the UI can throw you off or a few days while you adjust to the new layout

Survey Gizmo is an effective online platform all our data entry needs!

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like most the ease of viewing survey results once data is input. I can filter what specific fields I want to sort by, and always download the Excel spreadsheets easily.

Cons: It can be fairly clunky when flipping between survey entries. I wish there was a way to open multiple survey entries at once in small pop up screens.

Overall: We have one home for all of our data entry needs! Perfect fit for our staff and needs.

Survey Gizmo is fantastic

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The flexibility in design and simplicity in using

Cons: Used to have customer service you could call and that went away. Still, the customer service is quite good.

Overall: I have been using SG for 3 years now. It is an important part of my business. It is relatively simple to use and has great integrations with my other software applications. It is critical in helping me distinguish my business as a financial advisor.

Recommendations to other buyers: It has tremendous capabilities other than as a survey system.

Flexible and full of features

Jul 17, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: SurveyGizmo has been proven to be a great tool for our company and is used for a wide variety of information gathering purposes. It is very flexible and new features keep being added. I like the way it can be customized to meet our needs by allowing us to create custom themes based on our company logo and colors. We can also design surveys with a wide variety of questions that gather information precisely the way we need/want to see it. I am a big fan of pre-populating surveys, using custom tables and e-mail responders. The people we survey love the drag and drop ranking questions.

I have also used Survey Monkey and Zoomerang, but wouldn't trade SurveyGizmo for either of those survey tools. SurveyGizmo provides more variety and is constantly adding new features. I can't imagine reverting to either of them. Since SurveyGizmo has met our needs so well, I haven't felt the need to look for alternative survey tools.

The customer service is superior. Each representative that I have worked with is knowledgeable and knows the product well. They team up to answer tough questions. Everyone is friendly and the representatives I have dealt with seem to enjoy working for SurveyGizmo.

I'm thrilled with surveygizmo and transferring over 7 years of surveys from another service

Jun 24, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been using online survey software since 2007 and have developed many surveys for my company. Through the years, I kept needing new functions which weren't available with my old service. So I went searching and found SurveyGizmo. As I compare my old service to this new one, the professional look and added functions are amazing. I also compared SG to other online surveys and the functions you get for the price are outstanding.

Pros: Customer support is great! Everything can be customized (so far everything I have needed can be customized and even with html and inserting variables), save and continue option, can be notified by email when someone completes the survey, friendly user interface

Cons: This is not really a con, but something to be aware of. While you can start simple and put up a survey quickly, there is a lot to learn. So if you want to get the most out of this service be sure to spend time going through every option and trying it out. You'll continue to learn things every day!

As I said in the title, I am thrilled to discover SurveyGizmo and it is going to be well worth the effort it takes to transfer over all of our surveys from the last 7 years.

It was good before

Dec 13, 2017
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Intensive themes, lots of question types, service desk was very helpful for the first few years before they rush into expansion. Then price raised and service went down

Cons: They kept changing the framework without testing. My survey reports constantly being messed with. Right now I have been put on a "waitlist" for 2 months, waiting for their mercy to fix a bug they caused.

SurveyGizmo is pretty good with some missing features

May 30, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I think this is one of the few softwares for surveys that actually allows you to change or edit your survey even after it is published. This is actually a very good feature because this allows you, as a company with a bad review, to reach out and change the customer's mind who then can reflect this effort in their review.

Cons: This may have been addressed or hopefully will be in the future but the software tends to run very slowly when opening files during large uses.

Overall: The main benefits was the ease of use and the ability to improve your survey score by reaching out to negative reviewers to see how you can better change their poor experience. This can then be reflected in their review which allows for updates.