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We serve businesses and clients of all sizes.

Product Details

SurveyGizmo is a robust survey & data insights platform that empowers you to make smarter decisions.

Contact Details

SurveyGizmo

http://www.surveygizmo.com

Founded in 2006

Located in United States

Starting Price

  • Not provided by vendor

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

SurveyGizmo Features

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
Aggregate Reports
Comparative Reports
Customizable Questions
Group Summary Report
Individual Reports
Question Library
Rater Selection
Rater Tracking
Self Service Portal
Supports External Reviewers
Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

SurveyGizmo Reviews

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
4.5/5

Showing Most Helpful

Showing 50 of 261 reviews

Showing Most Helpful

Showing 50 of 261 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Verified Reviewer
Hospital & Health Care, 201-500 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
2/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
December 14, 2018

“I cannot recommend due to a poor CS experience.”

OverallI cannot in good conscience recommend this product. Yes it is cheaper than Qualtrics and nearly as capable... but our CS experience was lousy when the product broke. We were put on the backburner as our contract was not as lucrative for them.
ProsThey are HIPAA compliant. They have skip logic and you can collect a lot of responses. The layout it clean, but not as clean as survey monkey. You do have the option to preview what it would look like on multiple devices.
ConsSo I spent about 6 months working with them to figure out why our survey responses were not piping from SG to our Google Spreadsheets that they had advertised it could do, and was the primary reason for us rewarding them with our business. We spent 6 months back and forth and rarely could get the dev team interested in fixing the issue. It was never resolved and thus made the real time data collection and analytics advertisement frustrated. It was challenging to the point of needing to get the CEO of our company involved to get them to take action. Again, the issue was never resolved so we resorted to using Google Forms instead.
Reviewer Source 
Source: Capterra
December 14, 2018
Emily s.
Database Manager
Non-Profit Organization Management, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
February 26, 2019

“Powerful survey tool”

OverallOverall, we like the tool and it helps streamline our data intake process. We are able to provide online training and post-training quiz and eval, then send out certificate accordingly via Surveygizmo. Features like that are important to us. Wish they would not keep increasing your price though and turn some of the features you'd been using for years into a different price tier.
ProsWe have been a client since 2013 and definitely watched SurveyGizmo grew significantly. New features are coming out from time to time and it is getting more and more powerful. It can be a great tool for all levels of users. There are simple easy to use features but there's also room available for advanced users to do custom scripts writing, etc to bring in more robotic and automatic survey flow. It also integrates really well with Salesforce and Google Sheets, etc.
ConsPricing! All these years we've been with SurveyGizmo we've gone through a huge price hike. They have different tiers of pricing/user licenses. As I said, they come up with new features from time to time, but watch out, those can cost more.
Reviewer Source 
Source: Capterra
February 26, 2019
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Brittany H.
Web Coordinator
Higher Education, 1001-5000 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
March 7, 2018

“Usually Does What I Need & Customer Service Is Great”

OverallThis takes care of my form and survey needs so easily. There a lot of logic rules and generated actions you can create in your forms too. You have to see how easy it is.
ProsI haven't run into many things I can't do with SurveyGizmo that I need from my forms. There are a lot of question types, and you can make custom ones. The reports are great because most of the people I send the reports to need visuals, and SurveyGizmo does that so it's easier to understand the data. Of course it's up to you to provide insights about what that data means, but you have a great tool for gathering and reviewing the data in SurveyGizmo. Also, customer service is a team of rockstars. Very fun to troubleshoot with.
ConsIf you update a style template/sheet, your current forms using that style are NOT automatically updated. Since my organization has hundreds of forms and surveys, this is problematic. If you are in the situation where you want to redesign your forms, definitely use the styles, but be prepared to go into all of your forms/surveys and reapply the style to it, and remember to save afterward. It's annoying but not the worst, and it shouldn't happen often if you work closely with your brand leaders to make sure the design will be solid for a while.
Reviewer Source 
Source: Capterra
March 7, 2018
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Dustin D.
Information Technology Administrator
Research, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 19, 2018

“Fantastic Survey Tool”

OverallFor many years we have been very happy with this product and the features it has. Unfortunately they are increasing the price to a point where we may have to switch. If it fits into your budget I would definitely recommend. 10/10.
ProsSurveyGizmo is my organization's main survey tool. We use it for our board of directors election, conference and webinar evaluations as well as consent forms for studies. The full suite of question types along with logic and piping make product a clear standout in the industry. I haven't seen any company that comes close to offering the options and capabilities that this tool does.
ConsPrice - the price is rapidly increasing. Albeit they are continuing to offer new functionality along with that price. Customer Support - Although the customer support is very GOOD it is not quite what it used to be. As the company has expanded they have become more restrictive on the level and type of support they offer. 5 years ago we could call and instantly get help from very knowledgeable techs. Now you have to go through more steps and they try to do their support over chat as much as possible.
Reviewer Source 
Source: Capterra
January 19, 2018
Katherine F.
Head of Sales
10,001+ employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: SoftwareAdvice
February 17, 2018

“Nice stadistics and explanation graphics.”

OverallSurveyGizmo is a very well done software, which provides excellent long-term benefits, such as raising a company, and improving the quality of each service. Empresarilamente SurveyGizmo has benefited me a lot, since I have been able to completely change the prices of my services and each of the characteristics in my work, for a good of the client.
ProsSurveyGizmo is very different from the other survey platforms, since this software has very good statistics of results at the end of each survey, this is the factor that complements it, every time a survey ends, the results are shown in graphs with its respective explanation.
ConsI do not like the prices of SurveyGizmo, although this software is quite good and the functions it has, surpass any other platform, should not have such high prices, I would like more adapted and accessible prices .
Reviewer Source 
Source: SoftwareAdvice
February 17, 2018
Paula R.
Marketing Executive
10,001+ employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
3/5
Customer Service
4/5
Features
4/5
Value for Money
2/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: SoftwareAdvice
April 18, 2018

“It does not allow to change the design to the survey.”

OverallCurrently it benefits the survey area in my company because with every opinion we receive from this medium, we manage to improve our infrastructure day by day, and also, we achieve constant communication with customers.
ProsI like that SurveyGizmo has very good user support. Constantly some of my employees, have doubts, and when sending support, they can receive a response from them in a matter of minutes, it is something quite beneficial that improves long-term use.
ConsI do not like that SurveyGizmo does not allow editing the design of a survey to your liking, in this platform the "orange" design should be for all surveys, it is annoying that they do not give the client freedom to choose the design they want.
Reviewer Source 
Source: SoftwareAdvice
April 18, 2018
Jason W.
Sales Manager
Marketing and Advertising, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
3/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
April 16, 2018

“Excellent software! Very user friendly. Solved all our problems!”

OverallReal time feedback and ease of organization of feedback/Lead reporting
ProsWe have a large sales force and this program made obtaining results in real time extremely easy and user friendly. Fields were also customizable so achieving the results we required was effortless. Interface was easy to navigate!
ConsI really have not encountered any negatives with this program at all? it's done everything we have asked it to do. Perhaps the only area of possible improvement would be enhanced reporting of the numbers.
Reviewer Source 
Source: Capterra
April 16, 2018
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Shawn H.
Construction Area Manager
Construction, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
December 6, 2017

“I use it for quality reports, customers surveys and training ”

ProsIf you want to collect data and have control over it this is a great product. I use it to survey customers and trades. I also use it for tracking quality by making up several quality surveys. The data from them has been incredible and easy to collect. Also found out that I can use it for training and add questions and get test results, pass or fail.
ConsThe product used to be pretty affordable. Next year the prices are going up quite a bit but we still think it is worth it for the data we get from it.
Reviewer Source 
Source: Capterra
December 6, 2017
Verified Reviewer
Unspecified
Used the software for: 2+ years
Overall Rating
1/5
Ease of Use
1/5
Customer Service
1/5
Features
1/5
Value for Money
1/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: Capterra
July 6, 2018

“Greedy and unconscionable. Totally inflexible in servicing customers. Love to take the money.”

OverallWas able learn about some of the functions of a survey provider and how they can be used to create quizzes and surveys in creative ways.
ProsSome of their features at the time were only supported by them. This is changing very quickly. There are several other terrific providers in the marketplace who now support the features that were only available with SG.
ConsI had to pay them dollar's over the last 5+ years to host 2 surveys with extremely light traffic just as a storage because they were not forthcoming about their downgrade and storage policies. The features I needed - advanced quizzes and calculations - were only available on their platform. I asked them several times my options for downgrading to a lower plan because I was not using the platform but I did not want to loose my data and the work I had done. Their answers were extremely vague knowing full well that they were getting a free ride on the $/month I was paying just for storing a few MB of data. In the meantime, they changed the pricing plans so that the original plan would now cost me $/month. My old plan went on a "legacy plan" where I could not use many of the features like questions libraries. I have now switched to a provider who supports everything that SG does, does it 10 times better than them - both style and function - and does it at half the price.
Reviewer Source 
Source: Capterra
July 6, 2018
Marielvis G.
Project Manager
10,001+ employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
2/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: SoftwareAdvice
April 24, 2018

“A few benefits that complements each survey very well.”

OverallI have benefited from the use of SurveyGizmo because I have obtained that my surveys have better opinions, much more valuable, some opinions that really manage to change each product and that satisfy the client significantly.
ProsI like that SurveyGizmo has a user-friendly interface, an interface so beautiful that it does not bore at any time to the person who is using it, and I also like the design of each survey, it supplements the perfection of the questionnaires.
ConsI have no complaints about the use of SurveyGizmo, the truth has been good all this time that I have been using it, it has provided me with the necessary characteristics to achieve success in each survey that is sent.
Reviewer Source 
Source: SoftwareAdvice
April 24, 2018
Angelica B.
Manager
10,001+ employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: SoftwareAdvice
March 12, 2018

“It has a very good structure to make an excellent edition of surveys.”

OverallI have certainly benefited from its use, since I have been able to establish very good quality answers and in this way improve the image my company has, and provide surveys that are increasingly beneficial for the clients that carry it out.
ProsWhat I like most about SurveyGizmo is that it allows a wide variety of options and configurations, in terms of editing a survey. The tool offers a multiplicity of possibilities to fix and fulfill a survey.
ConsI do not like that SurveyGizmo has too much complexity to become familiar with the constructor of conditional expressions for the formulation of questions, in this way, it is very complex to understand each of the functions in this platform.
Reviewer Source 
Source: SoftwareAdvice
March 12, 2018
Luisana A.
Marketing Manager
51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: SoftwareAdvice
March 7, 2018

“Entertainment and comfort, that's what SurveyGizmo represents.”

OverallI have benefited a lot from the use of SurveyGizmo, previously I had many problems because I was totally bored doing a survey, but since I implemented this software in my company, now doing a survey is much simpler and more entertaining.
ProsWhat I like most about SurveyGizmo is the interface, I've never really felt so comfortable doing a questionnaire, this platform has provided me with excellent comfort and attention so I can continue to conduct surveys on it.
ConsI do not like the prices of SurveGizmo, this factor does not really affect so much, and it's not that interesting, but I would like the rates stipulated in the SurveyGizmo plans to be more accessible to a public with low prices.
Reviewer Source 
Source: SoftwareAdvice
March 7, 2018
Verified Reviewer
Market Research, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
July 4, 2019

“Quite good, just a bit pedestrian sometimes”

ProsHas a lot of nice features and looks pretty good on mobile
ConsCan't check survey results on mobile Survey design takes a little longer than it should Translations are a pain to do
Reviewer Source 
Source: Capterra
July 4, 2019
Carole K.
Head of Operations
10,001+ employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
2/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: SoftwareAdvice
March 27, 2018

“Surveys are more comfortable to perform, much more feasible.”

OverallThe use of SurveyGizmo, has become something essence in my company, since it is a software that has helped us to solve every doubt of a client by means of a form of survey quite fast.
ProsWhat I like most about SurveyGizmo is its interface, it is an interface where you can surf comfortably, do a survey without boredom and an interface that can make the work of a survey, much simpler and feasible.
ConsI do not like the price of SurveyGizmo, it is very expensive to pay each of the plans proposed by SurveyGizmo, however, beyond the prices, I have not given any other error or any interruption.
Reviewer Source 
Source: SoftwareAdvice
March 27, 2018
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Aimee F.
OD/HR Professional
51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
May 12, 2018

“We use this for surveying attendee experience in training sessions, manager 360 reviews and more.”

OverallTons of benefits - being able to create and store surveys, assessments, manager 36o reviews, etc. And the analytics it performs is an amazing benefit and time saver! Great product!
ProsIt's versatile - we use is for so much: manager 360s, training session feedback, polling employees on possible changes, assessing competencies, customer experience, assessing interview candidates, and more. I love the analytics it performs which is extremely time saving--I can print it off and walk into a meeting the next minute. It's also extremely user friendly and forgiving. The 'testing' phase is also helpful because you can simulate the experience of the person who will take the assessment/survey/etc. and make adaptations or changes from your learnings.
ConsHonestly, I can't think of much on the negative side. I have only used the 'free' version since we are a non-profit, and I don't expect they could offer us more without having to pay for it. I do think the limitation of only being able to have 15 (or something like that) stored surveys at a time is challenging, but I understand their reasoning.
Reviewer Source 
Source: Capterra
May 12, 2018
Annie F.
Head of Information Technology
10,001+ employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: SoftwareAdvice
March 27, 2018

“Surveys with more diversity and more entertaining.”

OverallMy use of SurveyGizmo has benefited me because we have managed to provide a much more pleasant survey in my company, with more diversity and integration.
ProsI really like that SurveyGizmo is a software with many features and functions when creating a survey, it allows you to implement multiple things to give life to each survey and make it more entertaining.
ConsI do not like the prices of SurveyGizmo, even though their functions are very good and go far beyond reality, they should lower prices so that they maintain a facility when accessing them.
Reviewer Source 
Source: SoftwareAdvice
March 27, 2018
Chense P.
Manager
10,001+ employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: SoftwareAdvice
March 13, 2018

“The prices should go down immediately and make them adapted.”

OverallI have benefited from its use in my work area because I have managed to obtain a more graphic response or opinion, an opinion that increases utility and greatly improves efficiency.
ProsI really like the easy adaptation that SurveyGizmo has, and also how generous it is to allow access from any device and offer the ability to create a survey using a mobile phone.
ConsI do not like the prices of SurveyGizmo, since they surpass the price and I see it as a high risk factor, it is a very expensive tool and it does not have so many innovative functions.
Reviewer Source 
Source: SoftwareAdvice
March 13, 2018
Angelica S.
Human Resources Manager
11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
3/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: SoftwareAdvice
March 9, 2018

“Excellent fluency in the surveys and with very good platform functions.”

OverallIts use has benefited me a lot in my work area, since I have been able to create surveys with better quality for clients and with better fluency.
ProsWhat I like about SurveyGizmo is the platform as such and the ease with which you can create a survey, the platform is very well organized and you do not have to read instructions to understand the functions of this software.
ConsI do not like that SurveyGizmo has such high prices, it is the only negative factor that I see, since in the other factors, it has completely fulfilled the required expectations.
Reviewer Source 
Source: SoftwareAdvice
March 9, 2018
Patrick H.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
January 5, 2015

“5 stars all the way!”

OverallI really like using SurveyGizmo, it just seems so easy to use, to get around. I like everything about it - the colours, the styles, the icons and graphics, it's so easy to copy an old survey, extract what you need from it for the new one and discard the rest. All of it just seems so intuitive, whether it's adding logic to questions or creating reports from the completed responses, it's neat! Whenever I get stuck , thinking, is there a way to do this thing that would make it pretty cool for the public, then I have a look through the help pages where there's lots of examples and the answers usually already there, like they've already pre-empted my needs! The help is right there on the page where you are and once you've searched through it you're straight back into the survey again, which means that it's easy to pick up again from where you left off. I like the way the support runs too. They never give me the feeling that they'd rather be doing something else, I always feel as if they have time to spend pinging emails back and forth and having a bit of chat along the way, like real people (where did they find them! lol!) I've contacted the support probably 4 or 5 times when I've been really stuck and they've always provided me with the answer and even a wee bit more, like an easier way, or provided a couple of different options. This is one of those sites where you can see that technology IS smart and really can be used to work for you. If you asked me to sum all this up in a sentence, I'd have to say that, When I'm using SurveyGizmo it gives me the feeling that I'm going with the flow.
Source: Capterra
January 5, 2015
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Kathryn C.
Marketing Communications Manager
E-Learning, 501-1000 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
3/5
Customer Service
1/5
Features
3/5
Value for Money
1/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
January 7, 2019

“Used to be so much better”

OverallWe use SurveyGizmo for a variety of reasons including, student outcomes, understanding UX or building out new product needs, and Employee feedback.
ProsI like that they are easier to use and more modern looking than a lot of survey products. They do have an easy-to-use platform and the search function is great. The Google Sheets API is wonderful. I love that you can flow data into sheets automatically. They are a good tool for someone who has tech background and can navigate APIs, coding, or calculating. I also had an excellent time at their training a few years back.
ConsThey removed the ability to chat as a support channel. It's awful now to have to ask questions. You have to call or email and email can take days to get a response. Additionally, they have started charging a LOT for their product and significantly reduced the number of licenses you get at base-level. The filter features look like you can add in several filter criteria (i.e, show me people who responded that are 20,21, 22 years old) as comma delineated but then the search results come up empty.
Reviewer Source 
Source: Capterra
January 7, 2019
Li Y.
Product Development Manager
Information Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
1/5
Ease of Use
3/5
Customer Service
1/5
Features
3/5
Value for Money
2/5
Likelihood to Recommend
0/10
Source: GetApp
May 5, 2017

“Changes in support structure lead to abysmal customer support levels. Stay away!”

ProsThe survey interface is fairly intuitive and they offer a very wide selection of features (which we don't use, but I respect that they exist).
ConsIn the last six months we have received appallingly poor service. Their support staff seem to be allergic to the notion of providing timelines for when we can expect to hear back from them (I'm not even talking about timelines on fixing things; just when I can expect to hear back). They have tried to quadruple our prices with less than 2 months of notice, wherein we do not receive any additional features or benefits that we want to use (and when we asked for a more reasonable feature package in line with our pricing, we were told that we 'no longer fit their infrastructure'). They have done product roll outs that have turned out to be disastrous (in one case, causing an outage which I had to hear about from my clients rather than from them. And when we finally got them on the phone, they informed us that the reason they can't QA everything is because they do product updates 5 times a day (yes; 5 times A DAY, suggesting their platform is miles from stable).
Source: GetApp
May 5, 2017
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Garrett G.
Marketing Manager ¿ Technology
Computer Software, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Features
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
February 5, 2019

“Powerful but Limited too”

OverallSurveyGizmo is a tool that gets the job done and then some. The surveys aren't pretty, but you can't beat the functionality that's offered here.
ProsSurveyGizmo feels like an enterprise product. It has a TON of features, most of which I'm probably not even aware of and will never use, but it's nice to know that they are there. Need to create some kind of weird survey that functions just so? SurveyGizmo can probably do what you need. Pretty much any feature you could ask for is included in this platform.
ConsI can't help but feel that SurveyGizmo locks down the appearance of my surveys too much. I haven't been able to figure out how to make any surveys look different from all the others beyond changing the logo, colours, and imagery. More so than other survey tools that I've used. I also find the process to do things like pipe values into the survey via a URL variable are somewhat more complicated and require reading support documentation vs. other survey tools that are more intuitive.
Reviewer Source 
Source: Capterra
February 5, 2019
Ashley S.
Manager
5001-10,000 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
3/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: SoftwareAdvice
May 15, 2018

“General opinions with Survey Platform”

OverallIt is practical and very useful. I have had multiple benefits in terms of its operation, I have saved time and I still get many satisfactory results from the software.
ProsIt's very original and very well designed I love all its procedure and results when doing any work. It is ideal for scheduled polls and I have seen fantastic results.
ConsI really like the software but if you add more designs it would be excellent because it is also about innovating the quality of what you want to offer
Reviewer Source 
Source: SoftwareAdvice
May 15, 2018
Vigney T.
Project Manager
51-200 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: SoftwareAdvice
March 5, 2018

“Speed and efficiency in SurveyGizmo, access anywhere in the world.”

OverallThe use of SurveyGizmo has greatly benefited me, since I have been able to send surveys about my company's material, from any place where I find, and receive answers instantly!
ProsWhat I like most about SurveyGizmo is the mobile phone version, since it's great to be able to create surveys using a simple phone, wherever you are!
ConsI do not like the prices that SurveyGizmo has, I think that these prices should go down a bit, it is very expensive to access high quality plans that have many benefits.
Reviewer Source 
Source: SoftwareAdvice
March 5, 2018
Luisana F.
Administrative Manager
201-500 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: SoftwareAdvice
March 5, 2018

“Excellent composition that complements the preparation of surveys very well.”

OverallI have obtained a better response structure within my company, we have improved the opinions we receive of our services through SurveyGizmo.
ProsThe most entertaining and positive SurveyGizmo is the ease with which surveys are conducted, it is very fun to conduct surveys on this platform for how easy and comfortable it is.
ConsI do not like SurveyGizmo's prices, since they exceed their price per month and I think that survey software should be cheaper and accessible to anyone.
Reviewer Source 
Source: SoftwareAdvice
March 5, 2018
Verified Reviewer
Banking, Unspecified
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
2/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
March 3, 2018

“Easy platform to use ”

Overalleasy survey results and good amount of questions and the ability to constantly be collecting data and exporting it very easily
ProsAs the title says it is very easy and simple to use and allows good access to results and the design of it very nicely laid out making it easy to access all its features, you can be a new user who has never used it before and just become a professional at it because thats how easy it is to use to create new surveys and edit them which is very simple to do and if you ever need help the support features within the platform are very useful so you are never alone and helps always available
ConsI think the prices are really off putting.. simply because they are too high priced in comparisons to other companies i have used previously i feel like these can be improved a little especially for those who are working on strict budgets and cannot afford to pay the current prices this should definitely be taken into consideration
Reviewer Source 
Source: Capterra
March 3, 2018
Sai P.
Program Manager
Unspecified
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
8/10
Source: Capterra
July 18, 2017

“Excellent affordable alternative to Qualtrics or other sophisticated survey software.”

ProsHIPAA Compliant. Offers skip logic, integration with lots of different options (google sheets, salesforce, etc). I would love to see a direct ability to pipe from SG database. Then you could analyze directly from MS Excel. Also, lots of different question options.
ConsCustomer Service can lag. No phone # to call into when you have an issue with the software functioning properly.
Source: Capterra
July 18, 2017
Adi S.
Partner, Head of Operations Research Dept.
Research, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
February 22, 2017

“Great survey software - for pros and beginners”

OverallI've been using the software for the past year via a "legacy pro account". The software is extremely intuitive and easy to use. A lot of features and available question types. Surveys can be easily customized using CSS. Surveys are also mobile responsive. Large community, quickly handling Q&A. The product keeps developing and new features keep popping up, like R integration into reports, Conjoint analysis and more. Being a research professional, I find the software extremely handy and useful, at a very affordable price. Much better than other popular competitors I experienced.
ProsLots of features, Customizable, Great support.
ConsSubscription price is starting to increase.
Source: Capterra
February 22, 2017
Verified Reviewer
Computer Software, Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Source: GetApp
June 26, 2014

“Our Experience with SurveyGizmo”

OverallWe started off doing some basic surveying, which got more complicated over time. specifically, we discovered we needed to employ very harsh disqualifying methods in order to obtain the data we needed. the SurveyGizmo API enabled us to do so easily. once the survey was completed, we purchased an online panel using the SurveyGizmo panel integration. It worked seamlessly! we were instantly approached by the panel provider as soon as the invoice was paid, and SurveyGizmo were on track the entire time, so we never felt like we are falling between the cracks. At some point, we needed to perform a survey with a very low IR (incidence rate). SurveyGizmo went out of their way to find us a panel provider which specialises in low IR surveys, and this helped us greatly in our data collection process. The SurveyGizmo support is worth noting - the team is very responsive, your case is assigned to one person who takes care of you and knows your survey and your needs. the SurveyGizmo support representative who walked us through the process (the same one over months!) was that familiar with our survey, that we received improvement suggestions from him, which proved to be very insightful! last, it's worth noting that we tried several providers before reaching SurveyGizmo, and none gave us all the above in one place.
Prosgreat support, very easy to use, programming API, great online panel integration
Source: GetApp
June 26, 2014
Lisa B.
Programmer/Analyst
Unspecified
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
3/5
Reviewer Source 
Source: Capterra
May 8, 2018

“I have set up surveys that collect thousands of responses on a continuous basis.”

ProsMaking the survey is simple while also being complex enough. Adding the scripting to the questionaire is simple...hardest part is writing the script itself.
ConsImport funcationality needs to be updated to allow larger recordsets to be imported at one time. Would also be great if we could copy responses from one survey to another more easily.
Reviewer Source 
Source: Capterra
May 8, 2018
Sharad G.
Team Lead
51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
March 21, 2018

“They have very solid and powerful features”

ProsBesides basic features, it also allows you to write your own scripts to extend the feature to a more powerful level.
ConsA lot of times when you make changes of a survey, such as adding a new question, then you use the edit link to go back to add data for that new question. However, edit link usually fails to show the new question.
Reviewer Source 
Source: SoftwareAdvice
March 21, 2018
Debra M.
Director
Management Consulting, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
July 18, 2017

“Most friendly survey software and the very best support”

OverallIt powers our client surveys and assessments. We do hundreds of these every month.
ProsThis software is the most friendly survey software we've used and we've tried 3 of them. It is professional, yet fun. We do pretty complicated surveys and assessments and so far it has fit all of our needs. The best part though is their customer support - it is absolutely the best we've ever experienced and we depend on half a dozen online software providers. Can't say enough positive things about our experience with SurveyGizmo over the past 4 years.
Source: Capterra
July 18, 2017
Ryan E.
Director of Customer Success
Marketing and Advertising, 51-200 employees
Used the software for: Unspecified
Overall Rating
5/5
Source: GetApp
June 27, 2014

“Excellent Tool for Ongoing Customer Feedback for SAAS”

OverallWe try to make sure all initiatives at Unbounce are customer driven, so we need ways to keep tabs on customer feedback, and continually assess customer satisfaction. I initially adopted Survey Gizmo to send a one-off survey to our customers. They survey & reports were easy to set up and their support team was absolutely phenomenal (so much so, they've become a *huge* inspiration for the way we run our support team at Unbounce. They set a hiiiiiiigh bar!). The surveys we run through Survey Gizmo helps us inform our product team of product requests and UX issues, it helps our customer success team know what kinds of content we should create and how we can better support our customers, and it helps give visibility into the various KPIs we use to evaluate our team's performance. We now have several surveys that are emailed to our customers at certain milestones in their lifecycle, and the feedback we get from them is absolutely critical.
ProsEasy to use visual survey builder PHENOMENAL customer support Great integrations with 3rd party tools (Google Spreadsheets, email notifications etc.)
ConsWhen trying to edit multiple survey fields in succession, there is some animation this slows things down a bit. It's certainly no deal breaker, but I feel like I need to add a con of some sort.
Source: GetApp
June 27, 2014
Santosh K.
Recruiter
51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
March 21, 2018

“Robust survey tool”

Pros1. Cost - great value for its capabilities. 2. Options - Multiple question types and reporting options. 3. Report sharing - Great report sharing features via email and links.
ConsCould improve data sharing between projects. If you have year over year data you'd like to consolidate, the process is a bit of a hassle.
Reviewer Source 
Source: SoftwareAdvice
March 21, 2018
Avatar Image
Steven L.
Enterprise Salesforce Solution Architect
Government Administration, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
April 18, 2019

“Form Integration Tool”

OverallCurrently using this tool as a form integration tool to supply data to Salesforce Org.
ProsHave used this as a cost effective option to supply data to a Salesforce Org. The user interface for form design is fairly easy to get up and running on. It is suitable for end business user to develop their own forms. The integration aspects with Salesforce was easy to setup.
ConsTesting options. Testing options were confusing to a couple of tester and ended up having to remove some data. The integration cost have increased lately.
Reviewer Source 
Source: Capterra
April 18, 2019
Gonzalo B.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
October 10, 2014

“The best online Survey software out there”

OverallFor starters, the design... SurveyGizmo has a slick design that no other online survey software has. The edges, the color palette, the little illustrations everywhere. They just make your day, and make your work look way more professional. The interface is super intuitive and they have FAQ's and video demonstrations on pretty much everything! About their Pricing... The pricing is really affordable, and they give you a 50% discount on any plan if you are a student! And you also get discounts if you run an NGO. What could be better? I am currently using the SOLO plan, paying only $8 (if I weren't a student i'd be paying $16), and I get all these incredible features, types of questions, customizable reports in both .cvs and.xls, and much more. Besides that, whenever you are not using the account, you can "freeze" it so that the billing stops, and whenever you want to use it again you just start paying; the best part is that all of your information, responses, mailing lists and projects will be stored. Their Customer Service... Every time I've had a doubt or some trouble shooting, I would just write an email to Customer Service and they responded quickly, promptly, and always solving my problems. They are probably the best out there. To sum up, just use SurveyGizmo. You will not regret it. Cheers.
Source: Capterra
October 10, 2014
Verified Reviewer
Retail, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
December 5, 2018

“Love this tool for survey purposes”

OverallBusiness problems solved: the ability to quickly sift through candidates that might qualify for an upcoming usablity study or not. Benefits I've realized: the ability to store and manage data.
ProsThe ability to have flexible surveys in which they were condition based rather than making a user go all the way through the survey even if they aren't qualified by question 2, for example.
ConsThe price isn't that cheap, that's the only complaint I have, but it's a great tool overall.
Reviewer Source 
Source: Capterra
December 5, 2018
Laura Z.
Proposal & Marketing Manager
Leisure, Travel & Tourism, 501-1000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 7, 2018

“Outstanding Customer Service”

OverallI am only tasked with using SurveyGizmo 2 or so times per year so I forget some of their functionality. However, I was actually able to call them and speak with a "real" US-based person on the phone. I expected a lengthy wait time and they picked right up. They we able to walk me through how to do what I needed to do and emailed me a "cheat sheet" after the call in case I forgot the next time. Other companies could learn from Survey Gizmo's customer service!
ProsThe ease of use and help when I needed help was outstanding!
ConsNothing really. I need to use it more often to become better familiar.
Reviewer Source 
Source: Capterra
August 7, 2018
Owain T.
1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
April 10, 2017

“SurveyGizmo ticks all the boxes”

OverallI run a healthcare information company and we were looking for a solution to deliver fairly complex healthcare content as well as enable in-depth survey Q&A with patients. We conducted a detailed review including pilots with a number of providers and SurveyGizmo came out at or very near the top in all features required. Coupled with their passionate support (these guys go the extra mile!) and data privacy and security in Europe, it was a no-brainer to select SurveyGizmo and I have no hesitation recommending them. Our complete solution involves Apiant, X2CRM and Twillio, and SurveyGizmo have proved they are capable of working effectively across teams to deliver the right solution for us as their end client.
ProsFull feature list High data security and privacy Passionate support Tailored solution
ConsSome of the admin / backend screens could be more intuitive More style templates with cleaner / modern designs like Typeform
Source: Capterra
April 10, 2017
Kyle R.
President
Non-Profit Organization Management, Self-employed
Used the software for: Unspecified
Overall Rating
5/5
Source: GetApp
June 24, 2014

“One of my favorite tools. Period.”

Overall4-5 years ago, we were looking for a more comprehensive, better tool than the ubiquitous SurveyMonkey. I found SurveyGizmo and, as a company, we've never looked back. It does all you could ever want for surveying, as do other tools. However, it's in quizzes, forms, customization and support where SurveyGizmo stands out. We are constantly building landing pages and microsites using SurveyGizmo embedded quizzes or forms, which saves us time having to build back-end databases to support them, plus offers us so much more functionality that we could realistically do ourselves. The system is consistently reliable - I don't remember any long outages, ever, even in the current environment of DDOS attacks taking down tools like this regularly. Beyond that, the support via phone and their online support system is spectacular. Quick answers, great solutions and just a fun company to work directly with. We get tremendous value from SurveyGizmo and I'd highly recommend it to anyone working in communications, marketing or research.
ProsFlexibility Comprehensive solution Modern design Customizable Great support Embeddable Does quizzes, forms, surveys and more. Reliable Consistent
ConsNone that I can think of.
Source: GetApp
June 24, 2014
Mohammad Haris M.
Doctoral Student
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Source: Capterra
June 21, 2014

“If you need a survey tool, this is it.”

OverallI started exploring options for conducting surveys in the first year of my doctoral studies and evaluated quite a few options at that time. SG was new at that time, but were offering a lot of features for very little cost. Its been two years since then, and I haven't ever had a second thought about my decision. It supports almost all the question types I throw at it. The support is tremendous. The survey tool was powerful enough to permit me to create an online psychological experiment, using videos and images. It allows massive customization using almost PHP scripting. I was able to generate customised personality reports for my respondents. There is a dark side though, for special use cases, like mine, you need to give some time to learn. Simple surveys are a breeze, but the powerful features are not novice friendly. If you have some scripting experience or get scripting services from someone else, you can literally do anything you want. However if you think you would like to create everything by yourself, be willing to give some time. This is a relatively minor quirk, as I do not think any other option even provides the features that are difficult to use. Disclaimer: For the past two years, I have not even looked at the other survey tools out there.
Source: Capterra
June 21, 2014
Elissa S.
Coordinator
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
February 14, 2015

“Excellent experience”

OverallBuilding a survey through SurveyGizmo was easy and fun. The format allowed me to get very clear about what information I was truly seeking. Simple and plentiful options to choose from, very forgiving with editing, changing answer formats, adding and deleting questions throughout the building process. I lack the most basic computer knowledge, so I spoke with customer service several times. Each time I called I reached someone in under two minutes. The Gizmos are very friendly people! They were polite and helpful. So much so that, at one point, I was at ease enough to reveal the magnitide of my ingorance by asking, "Uh...err...uh...can you tell me... what IS a browser exactly?" I detected no laughing, no silent eye-rolling, just a calm answer as if I'd asked a quite reasonable question. I can't think of a single negative experience. A spell check feature might be a nice addition. I was able to schedule the launch dates and times for each part of the survey--intro, thank you and reminder. I watched its progress, added a second reminder when the responses slowed, and saw an immediate uptick in response after that. The survey results were easy to export and understand and it turned out to be a great success! Thank you SurveyGizmo.
Source: Capterra
February 14, 2015
Marco M.
Marketing and Advertising, Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Source: GetApp
August 25, 2014

“Awesome platform and awesome support!”

OverallI must say without any hint of doubt that SurveyGizmo offers the best platform (in terms of user acceptance, customization, question and logic variety, evolution, etc), the best service (in terms of problem-solving, responsiveness, commitment and sheer niceness) and, for me, the absolutely BEST value for money out there. I consider myself an advanced user, I've created surveys for a lot of industries and for a lot of purposes, using different platforms, and i can't recommend this one (and its team) enough. Even if there's a lot under the hood, the interface is intuitive enough for a first timer to create complex logic surveys without much effort. One of the best customer experiences I've ever had.
Pros- Intuitive interface - Question types - Customization of layouts (with css's), logics (with a dedicated script language and other common languages) and delivery - Ongoing feature releases - Great APIs - Built in campaign mgmt - Awesome Support
ConsMinor cons: - data prepopulation is somewhat limited in rows - interface should be a little lighter and faster - reporting has some customization but could be better
Source: GetApp
August 25, 2014
Verified Reviewer
Research, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
January 23, 2019

“Great for all types of surveys”

ProsGreat functionality in making sure clients receive surveys. Can be customized which is great.
ConsTracking could be a bit more enhanced, but overall you can still get what you need.
Reviewer Source 
Source: Capterra
January 23, 2019
Avatar Image
Hasan H.
Finance Specialist
Banking, 201-500 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
September 24, 2018

“Effective tool for minimizing risks and avoiding from extra costs”

OverallSurveyGizmo is time, money and energy saver. I can't imagine our company without Surveygizmo. We do more with less employees thanks to SurveyGizmo.
ProsSometimes companies need to focus to a specific region or specific target group of people and learn their need in order to make right desicion and create right marketing campaigns. But for such targeting and research companies need many employees and budget. Comparing future revenue and current costs it is not profitable and affordable for companies. To avoid from such costs SurveyGizmo offers rich variety of services. SurveyGizmo not only collects data but also gives companies comprehensive analysis in order to make smart decisions. My company also uses SurveyGizmo and thanks to it almost all marketing campaigns of our company ended with success.
ConsDue to human psychology when people feels that they are participating in a survey they tend to answer different than reality and as a result wrong decisions can be made by companies. Therefore SurveyGizmo must use different tools to avoid from such issues.
Reviewer Source 
Source: Capterra
September 24, 2018
Amanda V.
Grants Coordinator
Health, Wellness and Fitness, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
June 7, 2017

“Survey Gizmo is an effective online platform all our data entry needs!”

OverallWe have one home for all of our data entry needs! Perfect fit for our staff and needs.
ProsI like most the ease of viewing survey results once data is input. I can filter what specific fields I want to sort by, and always download the Excel spreadsheets easily.
ConsIt can be fairly clunky when flipping between survey entries. I wish there was a way to open multiple survey entries at once in small pop up screens.
Source: Capterra
June 7, 2017
Mark Z.
Founder
Financial Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
December 6, 2016

“Survey Gizmo is fantastic”

OverallI have been using SG for 3 years now. It is an important part of my business. It is relatively simple to use and has great integrations with my other software applications. It is critical in helping me distinguish my business as a financial advisor.
ProsThe flexibility in design and simplicity in using
ConsUsed to have customer service you could call and that went away. Still, the customer service is quite good.
Recommendations to other buyersIt has tremendous capabilities other than as a survey system.
Source: Capterra
December 6, 2016
A.J. E.
Institutional Research Officer
Religious Institutions, 51-200 employees
Used the software for: Unspecified
Overall Rating
5/5
Source: GetApp
August 22, 2014

“User-friendly, Manager-friendly, and Analyst-friendly”

OverallI first started managing my organization's surveys about a year ago. Fortunately, the program's user interface is very intuitive. It was easy to pick up! The logic options are also, likewise, easy to learn. It also offers a lot of nifty options for your survey's questions items--hiding options, requiring answers, etc. On the other end of the process (gathering and analyzing your data), you can filter your results by date received, as well as by any of your answer options (open text notwithstanding). After narrowing the subset of data you want to gather, you can generate a summary report, or export it for more detailed processes. Overall, I'd recommend it to just about anyone. Its ease of use means that even novice computer users can make simple surveys. Proficient users will feel more comfortable implementing the various logic options that are available.
Pros1. Easy to use 2. Plenty of question types (buttons, drop-downs, etc.) 3. Easy to export & analyze 4. Fast and friendly customer support 5. Useful question and page logic options
Cons1. Changes in the UI can throw you off or a few days while you adjust to the new layout
Source: GetApp
August 22, 2014
Monique A.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
July 17, 2014

“Flexible and full of features”

OverallSurveyGizmo has been proven to be a great tool for our company and is used for a wide variety of information gathering purposes. It is very flexible and new features keep being added. I like the way it can be customized to meet our needs by allowing us to create custom themes based on our company logo and colors. We can also design surveys with a wide variety of questions that gather information precisely the way we need/want to see it. I am a big fan of pre-populating surveys, using custom tables and e-mail responders. The people we survey love the drag and drop ranking questions. I have also used Survey Monkey and Zoomerang, but wouldn't trade SurveyGizmo for either of those survey tools. SurveyGizmo provides more variety and is constantly adding new features. I can't imagine reverting to either of them. Since SurveyGizmo has met our needs so well, I haven't felt the need to look for alternative survey tools. The customer service is superior. Each representative that I have worked with is knowledgeable and knows the product well. They team up to answer tough questions. Everyone is friendly and the representatives I have dealt with seem to enjoy working for SurveyGizmo.
Source: Capterra
July 17, 2014
Mario L.
Founder
Internet, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 23, 2019

“A learning curve for complex surveys, but with the ability to do so”

ProsInevitably you run into something you want to do but don't know how to do. The support team was easy to reach and super helpful. It's a rare thing to get thorough help, and not just a vague link to a help document.
ConsTakes time to really understand the power of the tool. If you're trying to put something together quickly, it can take longer to do so that other software.
Reviewer Source 
Source: Capterra
April 23, 2019