--- title: "Verizon Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Verizon Connect the right GPS Tracking solution for you? Explore 948 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/72551/Fleetmatics-Work/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-29" --- Verizon Connect 3.2 (948) [View alternatives](https://www.capterra.com/p/72551/Fleetmatics-Work/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 29th, 2026 # Reviews of Verizon Connect Ease of use 3.4 Customer Service 2.8 ## Pros and Cons in Reviews Nikki C Office ManagerConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “The platform has helped improve visibility into our fleet operations by providing reliable vehicle tracking, driver activity information, and useful reporting tools.“ July 31, 2026 JP John P Transport BrokerTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years. “What bugs me is when the mobile app lags or drops a driver; during the tight pickup window, even the shortest delay makes planning more stressful than it needs to be.“ December 5, 2025 Nikki C Office ManagerConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “The combination of fleet tracking, reporting, and management capabilities has helped create better organization, accountability, and efficiency within our operations.“ July 31, 2026 JW JON W Director of fleet managementArchitecture & Planning, 51 - 200 employeesUsed the software for: 6-12 months. “customer support lacking, a lot of features are missing that many other gps tracking providers use.“ May 5, 2026 Nikki C Office ManagerConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “Overall, it provides a strong combination of fleet management, tracking, and operational insight that helps businesses stay organized and reduce unnecessary costs.“ July 31, 2026 EH EDGAR H Maintenance TechnicianTransportation/Trucking/Railroad, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “What i like the least is that sometimes the system can be a little slow, and some features take time to learn“ June 4, 2026 Nikki C Office ManagerConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “It makes it easier to monitor vehicles, understand driver activity, improve scheduling, and make better decisions based on accurate data.“ July 31, 2026 CK Cris K OwnerMining & Metals, 2 - 10 employeesUsed the software for: More than 2 years. “They will charge you for equipment you never received, and when you terminate your service even after contract is up - it will take up to 6 months for someone to finally take care of it.“ February 26, 2025 ## Showing most helpful reviews Showing 1-25 of 948 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Leasing Manager Used the software for: Less than 1 year ### "Connect with Verizon !" October 28, 2026 5.0 Pros Verizon connect has great value for money with an extremely efficient customer support team which allows for easy scheduling and dispatch assistance if need be. Cons No real cons for verizon's service as they are extremely responsive and readily available to assist. Review Source R Reviewer Accounting Used the software for: 3-5 years ### "Reliable Fleet Tracking with Some Room for Improvement" October 5, 2026 5.0 Overall, our experience with Verizon Connect has been good. The GPS tracking is useful for managing our fleet and monitoring vehicle locations. However, we have experienced some issues with GPS updates, dashcam visibility, and removing sold vehicles from the system. Customer support has been helpful at times, but some issues have taken longer than expected to resolve. Pros I liked the reliable GPS tracking, easy access to vehicle locations, and the ability to monitor our fleet and vehicle activity from one platform. Cons The main issue is that the GPS and dashcam features can sometimes be inconsistent, especially with vehicle location updates and camera visibility. The system can also be difficult to manage when vehicles are sold or removed from the fleet. Billing also quite tough. Review Source R Reviewer Office Manager Used the software for: 1-3 years ### "A Solid Platform for Managing Vehicles, Drivers, and Daily Operations" August 3, 2026 5.0 Overall, my experience with Verizon Connect has been positive. The platform has helped improve visibility into our fleet operations by providing reliable vehicle tracking, driver activity information, and useful reporting tools. Having access to real-time data makes it easier to manage vehicles, monitor performance, improve scheduling, and make informed decisions. Like any software platform, there is a learning curve when getting started, especially with the number of features available, but once everything is configured properly it becomes a valuable tool for day-to-day operations. The combination of fleet tracking, reporting, and management capabilities has helped create better organization, accountability, and efficiency within our operations. Pros Verizon Connect has been a valuable tool for improving visibility and organization across our fleet operations. The biggest advantage is having real-time tracking and detailed reporting all in one place. It makes it easier to monitor vehicles, understand driver activity, improve scheduling, and make better decisions based on accurate data. The platform is fairly easy to navigate once you get familiar with it, and the ability to manage vehicles, track routes, and review historical information helps improve accountability and efficiency. Customer support has also been helpful when questions or issues come up. Overall, it provides a strong combination of fleet management, tracking, and operational insight that helps businesses stay organized and reduce unnecessary costs. Cons The biggest challenge with Verizon Connect is that the platform can feel a little overwhelming at first because of the number of features and reporting options available. It takes some time to learn where everything is located and how to customize the system to fit your specific workflow. Some features could also be more streamlined to make everyday tasks quicker, and occasional updates or changes to the platform require some adjustment. However, once the system is set up and users become familiar with it, these issues become much easier to manage. Review Source Edgar H. Maintenance Technician Used the software for: Less than 1 year ### "Easy to use" June 5, 2026 4.0 I used Verizon connect in the past and had a positive experience with it was helpful for traking vehicles Pros What I Like Most: Verizon Connect makes it easy to see where all of our vehicles are and helps keep track of driver activity, maintenance, and overall fleet performance Cons What i like the least is that sometimes the system can be a little slow, and some features take time to learn Review Source Allison L. Health care specialist Used the software for: 3-5 years ### "Verizon Connect Is Where it’s At" May 21, 2026 5.0 Very handy and easily accessible. I don’t have to have any assistance because it is so simply organized and self explanatory Pros The tracking, driver and vehicle management, meeting and customer support is definitely value for money. The ease of use for the vehicle and fleet management was amazingly simple. Cons There are no dislikes about Verizon Connect. Only likes and positives about this software so far! It’s a must try!! Review Source R Reviewer Director of fleet management Used the software for: Less than 1 year ### "Lower tier GPS service" May 7, 2026 2.0 It has been an issue from the first day of using until now. half of the devices go bad easily with no fixes readily available. it is a money grab because if you need support there is almost none. if i needed a new device that was sent almost immediately. Pros Simplicity of use when it works, if you need a new device it is readily available even though it may not work or it breaks very soon after install. Cons customer support lacking, a lot of features are missing that many other gps tracking providers use. Most of the issues cannot be solved on your own and you need to contact customer service in which they take days to respond. Review Source R Reviewer Field Supervisor of Inspections Used the software for: Less than 1 year ### "Pros and cons of Verizon Connect " April 21, 2026 5.0 This is a great tool that helps us keep track of all fleet vehicles within the company and ensures all employees are adhering to local laws and company policies. Pros This software allows us to keep up to date gps on all fleet vehicles as well as monitor speed and cell phone usage. Cons Sometimes there is a lag for gps location. Also depending on the maps, speed limits are not updated when new roads are constructed and speed limits have changed. Review Source Yazmin M. Administrative Assistant Used the software for: 1-3 years ### "Great Functionality and Reliability " April 17, 2026 5.0 My overall experience with Verizon Connect was generally positive, but with a few frustrations. The platform is really strong when it comes to features, especially for tracking vehicles, monitoring driver behavior, and improving efficiency. It’s clear that it’s designed for businesses that need detailed data and control over their fleet operations. Pros The platform is strong when it comes to features and functionality, especially for businesses that need detailed fleet tracking and data. It offers tools like GPS tracking, route optimization, and driver performance monitoring, which can really help companies improve efficiency and reduce costs. Cons While the features are strong, these issues with support, contracts, and usability are the main things I liked least. Review Source CL Carrie L. OFFICE MANAGER Used the software for: Less than 1 year ### "BAD IDEA TO PURCHASE" March 23, 2026 1.0 COULD NOT GET VERIZON TO CANCEL CONTRACT. THEY COULD NOT GET THEIR TRACKERS TO WORK SO THEY WERE USLESS Pros NOTHING.WE COULDNT GET THE TRACKERS TO WORK EVEN WITH THEIR OWN TECH SUPPORT TRYING TO GET THEM READY Cons TRACKERS WOULDNT WORK. WOULD NOT CONNECT TO SATELITE TO TRACK VEHICLES. THEN THEY WOULDNT CANCEL THE CONTRACT Review Source R Reviewer operations coordinator Used the software for: 3-5 years ### "Verizon Connect " March 20, 2026 5.0 I have had a great experience with Verizon connect over the last 5 years and they are there to speak to me anytime I need. Pros I love Verizon connect. I have been with Verizon personally for over 5 years and they are a great company! Cons I love Verizon connect. I have been with Verizon personally for over 5 years and i can say that there is nothing that I dislike about it. Review Source R Reviewer RECEPTIONIST Used the software for: 1-3 years ### "VERIZON CONNECT - A+" February 23, 2026 5.0 Overall, Verizon Connect is a powerful tool that delivers real value once you invest the time to understand it. It’s not the simplest system out of the box, but it becomes incredibly useful for improving visibility, accountability, and decision-making across a fleet. While there are areas that could be more user-friendly, the insights and operational control I gain outweigh the frustrations. For anyone serious about fleet management, it’s a solution that earns its place. Pros Verizon Connect has given me real peace of mind when it comes to managing vehicles and people in the field. I can see where assets are in real time, track routes, and quickly understand what’s actually happening day to day instead of guessing. The reporting is detailed and makes it easier to hold drivers accountable while also improving efficiency and safety. I appreciate how reliable the GPS tracking is and how much control it gives me over operations without needing constant check-ins. Cons The biggest challenge for me has been the learning curve and overall complexity of the platform. There are a lot of features, which is great in theory, but it can feel overwhelming and not always intuitive at first. Some reports take time to customize, and I’ve found that making small changes isn’t always as quick as I’d like. Pricing can also feel high, especially for smaller teams, and customer support responses can be inconsistent depending on the issue. Review Source R Reviewer Office Manager Used the software for: 3-5 years ### "I recommend Verizon Connect " December 16, 2025 5.0 Overall, I really enjoy using Verizon Connect for work. We are a small company so it's exactly what we need. Pros easy to use, able to keep up with everyone clocking in and out, the price is very affordable for small company, the fleet part is great, dispatching is easy Cons Verizon Connect did have a few glitches here and there. They could do better updates so it could perform better. Review Source MW Maurijn W. Transport Broker Used the software for: 3-5 years ### "Keeping trucks and shippers on the same page." December 8, 2025 5.0 Since we set this up, I spend less time chasing drivers for updates. I glance at a map, confirm ETAs, and can reassure nervous shippers without dialing half the fleet. Pros I like how Verizon Connect lets me watch trucks move in real time and match loads to drivers quickly so I can keep customers informed and avoid messy back-and-forth calls. Cons What bugs me is when the mobile app lags or drops a driver; during the tight pickup window, even the shortest delay makes planning more stressful than it needs to be. Review Source R Reviewer Owner Used the software for: I used a free trial ### "Ummm.... Verizon .... ok...." July 17, 2025 4.0 Pros Verizon, connect is great. I love verizon, all in all great service, little pricey, but great, honestly. Cons Truthfully, Verizon connect is great other than I despise Verizon pricing and the prices Are too high. Review Source R Reviewer Democratic Presidential Candidate Used the software for: Less than 1 year ### "Verizon Connect Review" January 19, 2026 5.0 I loved using Verizon Connect once I got the full version of it because I was able to keep track of all the trucks I have in my company. Pros I loved the fact that it has advanced GPS fleet tracking software so you can basically find whoever or whatever business you are looking for while you are travaeling. Cons I wanted to try to use the software just for myself but the company wouldnt allow it because you have to have a unit of 5 or more to use the software. Review Source VR Verified Reviewer Realtor Used the software for: I used a free trial ### "Sufficient Verizon" February 23, 2026 4.0 I would say the overall experience is decent, however not the best. Customer service is good, but need updating Pros Overall it does the job and its easy to use. Helps with Verizon basic tasks. Its very used at the beginnings. Cons Its not very handy for meetings or upper level tasks that need improved systems. Tracking is also a little dated Review Source Travis F. Manager Used the software for: Less than 1 year ### "VERIZON CONNECT" February 17, 2026 5.0 Pros VEHICLE MANAGEMENT, TRACKING, COST. THE TRACKING AND VIDEO ARE GREAT AND CUSTOMER SUPPORT IS VERY HELPFUL Cons SOME TIME THE VIDEO WILL LAG. THE CHARGES A EXTRA FEE FOR USING FEATURES BUT OTHER THAN THAT EVERYTHING IS GREAT. Review Source R Reviewer Manager Used the software for: Less than 1 year ### "Get away from verizon connect" May 19, 2023 1.0 Terrible Pros Price was competitive initially, but even a penny is too high for non functional products Cons Everything, including product installation, product quality, customer service and technical support Review Source R Reviewer VP Used the software for: 3-5 years ### "VERIZON RUINED A GOOD COMPANy" March 7, 2022 1.0 Cons FLEETMATICS WAS AN EXCELLENT SYSTEM THAT WE USED FOR 10 YEARS, WHEN VERIZON TOOK OVER CUSTOMER SERVICE SUCKS, BILLING SUCKS, REPORTS SUCK, RELIABILITY SUCKS, IT JUST COULDN'T GET ANY WORSE, I SWITCHED MY ENTIRE FLEET TO SAMSARA. THEN IN TYPICAL VERIZON FASHION THEY TRIED TO MAKE ME PAY FOR TERMINATING MY ACCOUNT... GOOD LUCk Review Source R Reviewer Owner Used the software for: 3-5 years ### "STAY AWAY!!!" March 2, 2025 1.0 Horrible customer service. They will charge you for equipment you never received, and when you terminate your service even after contract is up - it will take up to 6 months for someone to finally take care of it. I would never use or call Verizon Connect again for anything. Sales reps are unresponsive unless you are buying something and customer support has no clue what they are doing with out someone giving you a call back and waiting on hold for 30-45 min. Horrible. Pros System and software Nothing else Nothing else Cons Sales Reps Customer Service No help from support Over charged for equipment never received Review Source R Reviewer Office Administrator Used the software for: 1-3 years ### "Verizon Connect " March 7, 2025 3.0 not bad good be better with reports and alerts Pros clear map and list of all assets in your group Cons not very quick to respond for updating location Review Source DS Deneen S. HR Coordinator Used the software for: 3-5 years ### "Precision- Verizon Connect" January 30, 2025 5.0 Overall, Verizon does more than just fit our needs. They deliver a quality, accurate product that has improved our fleet experience dramatically. Pros Verizon makes it so easy to view our fleet status at all times. Especially working at a coop, this has been a game changer for efficiency and real-time updates for the coop and our members. Cons The customer service has not been the greatest compared to other vendors we work with. Review Source R Reviewer Locomotive technician Used the software for: Less than 1 year ### "Never again " January 30, 2025 3.0 I would tell everyone to stay far away from them. Pros Product was simple and easy to use, I think that was the only positive. Cons Customer service and support was terrible, cost was high. Review Source JM Jake M. Fleet Administrator Used the software for: Less than 1 year ### "Don’t do it" December 20, 2024 3.0 The main screen and dashboard are confusing. Finding hour readings takes way too many steps. Pros Location Tracking and map view. Clean interface Cons Readings are not accurate on equipment and maintenance schedules are hard to track. Review Source R Reviewer Store Manager Used the software for: Less than 1 year ### "Number One in the Business, Verizon Connect" December 4, 2024 5.0 Nothing but the best , I would recommend Verizon Connect to anyone running a business. Pros The ability to track in real time my entire fleet including ETA's and required maintenance. Cons Not using Verizon sooner, I waisted a lot of time and money trying to generate this information manually Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.