--- title: "Verizon Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Verizon Connect the right GPS Tracking solution for you? Explore 946 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/72551/Fleetmatics-Work/reviews/" page_type: "reviews" language: "en" --- Verizon Connect 3.2 (946) [View alternatives](https://www.capterra.com/p/72551/Fleetmatics-Work/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of Verizon Connect Ease of use 3.4 Customer Service 2.8 ## Pros and Cons in Reviews Jeremy V Field Supervisor of InspectionsConstruction, 501 - 1,000 employeesUsed the software for: 6-12 months. “This is a great tool that helps us keep track of all fleet vehicles within the company and ensures all employees are adhering to local laws and company policies.“ April 20, 2026 JP John P Transport BrokerTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years. “What bugs me is when the mobile app lags or drops a driver; during the tight pickup window, even the shortest delay makes planning more stressful than it needs to be.“ December 5, 2025 YM Yasmin M Administrative AssistantAccounting, 11 - 50 employeesUsed the software for: 1-2 years. “The platform is really strong when it comes to features, especially for tracking vehicles, monitoring driver behavior, and improving efficiency.“ April 16, 2026 JW JON W Director of fleet managementArchitecture & Planning, 51 - 200 employeesUsed the software for: 6-12 months. “customer support lacking, a lot of features are missing that many other gps tracking providers use.“ May 5, 2026 YM Yasmin M Administrative AssistantAccounting, 11 - 50 employeesUsed the software for: 1-2 years. “The platform is strong when it comes to features and functionality, especially for businesses that need detailed fleet tracking and data.“ April 16, 2026 EH EDGAR H Maintenance TechnicianTransportation/Trucking/Railroad, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “What i like the least is that sometimes the system can be a little slow, and some features take time to learn“ June 4, 2026 Nikki C Office ManagerConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “Like any software platform, there is a learning curve when getting started, especially with the number of features available, but once everything is configured properly it becomes a valuable tool for day-to-day operations.“ July 31, 2026 CK Cris K OwnerMining & Metals, 2 - 10 employeesUsed the software for: More than 2 years. “They will charge you for equipment you never received, and when you terminate your service even after contract is up - it will take up to 6 months for someone to finally take care of it.“ February 26, 2025 ## Showing most helpful reviews Showing 1-25 of 946 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Elizabeth L. RECEPTIONIST Executive Office Used the software for: 1-2 years ### "VERIZON CONNECT - A+" February 9, 2026 5.0 Overall, Verizon Connect is a powerful tool that delivers real value once you invest the time to understand it. It’s not the simplest system out of the box, but it becomes incredibly useful for improving visibility, accountability, and decision-making across a fleet. While there are areas that could be more user-friendly, the insights and operational control I gain outweigh the frustrations. For anyone serious about fleet management, it’s a solution that earns its place. Pros Verizon Connect has given me real peace of mind when it comes to managing vehicles and people in the field. I can see where assets are in real time, track routes, and quickly understand what’s actually happening day to day instead of guessing. The reporting is detailed and makes it easier to hold drivers accountable while also improving efficiency and safety. I appreciate how reliable the GPS tracking is and how much control it gives me over operations without needing constant check-ins. Cons The biggest challenge for me has been the learning curve and overall complexity of the platform. There are a lot of features, which is great in theory, but it can feel overwhelming and not always intuitive at first. Some reports take time to customize, and I’ve found that making small changes isn’t always as quick as I’d like. Pricing can also feel high, especially for smaller teams, and customer support responses can be inconsistent depending on the issue. Review Source JH Jennifer H. Director of S.O.C. Translation and Localization Used the software for: 1-2 years ### "Verizon Connect review" April 8, 2025 4.0 Over all I felt like Connect was a good program, it just needed a little bit of improvements to be successful. Pros platform easy to navigate and use; provides real-time tracking and detailed reports Cons Equipment didnt seem reliable and customer service was bad. Alternatives considered [Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/)[Geotab](https://www.capterra.com/p/18289/MyGeotab/) Reason for choosing Verizon Connect Mainly because we were already using Verizon for our business cell phones Review Source JW JON W. Director of fleet management Architecture & Planning Used the software for: 6-12 months ### "Lower tier GPS service" May 5, 2026 2.0 It has been an issue from the first day of using until now. half of the devices go bad easily with no fixes readily available. it is a money grab because if you need support there is almost none. if i needed a new device that was sent almost immediately. Pros Simplicity of use when it works, if you need a new device it is readily available even though it may not work or it breaks very soon after install. Cons customer support lacking, a lot of features are missing that many other gps tracking providers use. Most of the issues cannot be solved on your own and you need to contact customer service in which they take days to respond. Review Source Jeremy V. Field Supervisor of Inspections Construction Used the software for: 6-12 months ### "Pros and cons of Verizon Connect " April 20, 2026 5.0 This is a great tool that helps us keep track of all fleet vehicles within the company and ensures all employees are adhering to local laws and company policies. Pros This software allows us to keep up to date gps on all fleet vehicles as well as monitor speed and cell phone usage. Cons Sometimes there is a lag for gps location. Also depending on the maps, speed limits are not updated when new roads are constructed and speed limits have changed. Review Source kB krystal B. Office Manager Printing Used the software for: 2+ years ### "I recommend Verizon Connect " December 12, 2025 5.0 Overall, I really enjoy using Verizon Connect for work. We are a small company so it's exactly what we need. Pros easy to use, able to keep up with everyone clocking in and out, the price is very affordable for small company, the fleet part is great, dispatching is easy Cons Verizon Connect did have a few glitches here and there. They could do better updates so it could perform better. Review Source JP John P. Transport Broker Transportation/Trucking/Railroad Used the software for: 2+ years ### "Keeping trucks and shippers on the same page." December 5, 2025 5.0 Since we set this up, I spend less time chasing drivers for updates. I glance at a map, confirm ETAs, and can reassure nervous shippers without dialing half the fleet. Pros I like how Verizon Connect lets me watch trucks move in real time and match loads to drivers quickly so I can keep customers informed and avoid messy back-and-forth calls. Cons What bugs me is when the mobile app lags or drops a driver; during the tight pickup window, even the shortest delay makes planning more stressful than it needs to be. Review Source Bryan J. Democratic Presidential Candidate Airlines/Aviation Used the software for: Less than 6 months ### "Verizon Connect Review" January 16, 2026 5.0 I loved using Verizon Connect once I got the full version of it because I was able to keep track of all the trucks I have in my company. Pros I loved the fact that it has advanced GPS fleet tracking software so you can basically find whoever or whatever business you are looking for while you are travaeling. Cons I wanted to try to use the software just for myself but the company wouldnt allow it because you have to have a unit of 5 or more to use the software. Review Source YM Yasmin M. Administrative Assistant Accounting Used the software for: 1-2 years ### "Great Functionality and Reliability " April 16, 2026 5.0 My overall experience with Verizon Connect was generally positive, but with a few frustrations. The platform is really strong when it comes to features, especially for tracking vehicles, monitoring driver behavior, and improving efficiency. It’s clear that it’s designed for businesses that need detailed data and control over their fleet operations. Pros The platform is strong when it comes to features and functionality, especially for businesses that need detailed fleet tracking and data. It offers tools like GPS tracking, route optimization, and driver performance monitoring, which can really help companies improve efficiency and reduce costs. Cons While the features are strong, these issues with support, contracts, and usability are the main things I liked least. Review Source VR Verified Reviewer Realtor Real Estate Used the software for: I used a free trial ### "Sufficient Verizon" February 20, 2026 4.0 I would say the overall experience is decent, however not the best. Customer service is good, but need updating Pros Overall it does the job and its easy to use. Helps with Verizon basic tasks. Its very used at the beginnings. Cons Its not very handy for meetings or upper level tasks that need improved systems. Tracking is also a little dated Review Source TF Travis F. Manager Business Supplies and Equipment Used the software for: Less than 6 months ### "VERIZON CONNECT" February 7, 2026 5.0 Pros VEHICLE MANAGEMENT, TRACKING, COST. THE TRACKING AND VIDEO ARE GREAT AND CUSTOMER SUPPORT IS VERY HELPFUL Cons SOME TIME THE VIDEO WILL LAG. THE CHARGES A EXTRA FEE FOR USING FEATURES BUT OTHER THAN THAT EVERYTHING IS GREAT. Review Source Matt R. Vice President Chemicals Used the software for: Less than 6 months ### "DO NOT BUY VERIZON CONNECT" March 27, 2024 1.0 Do not buy Verizon Connect. Stay away from this at all costs. We made the change to Verizon Connect due to the customer service and reliability of the service that was sold to us. Unfortunately, it was a complete lie in what they offer and you will be stuck in a contract no matter what service you have. From the start, we did not have all devices working properly or set up in the system. It took hours on the phone and over a couple months to finally get all the devices working properly. If you request to have them email you to respond to a support case, they will not. They will consistently call you and leave you messages throughout the day at random, even if you request them to schedule a call. They would even call us and leave messages about issues that were not what we had. After 6 months, we still have not been able to set up users on the account. We attempted to end the contract due to these issues and they said it would cost us $4000 to get out of it because they had resolved all the concerns. Yet after 6 months of a request, I still do not have a user set up and have received no response to that request. They do not know what is going on in their customer service because I would receive multiple messages from different people that did not all have the same information. Overall, I would stay clear of Verizon for any business if possible. They have never shown they can offer quality customer service and they will charge you for every month regardless if the service you are getting is what is in the contract. I will be leaving this contact once it is complete. I would recommend “Track your Truck” if you want another possible option for your fleet gps needs. Pros Nothing. Do not waste your time on buying this service. Cons It is a horrible service and company to work with. See further details in the next question. Alternatives considered [Geotab](https://www.capterra.com/p/18289/MyGeotab/) Reason for choosing Verizon Connect Hoping for better service and connectivity. Was not the case. Review Source IV Ilsia V. CSR Hospitality Used the software for: 2+ years ### "Chat Verizon" April 16, 2025 5.0 There were a few bumps with customer support, but the platform itself worked well most of the time. Pros The app was pretty convenient. I could check in on things even when I wasn’t at my desk. Cons Honestly, the biggest issue for me was the customer service. It was really hard to get timely help when I needed support, and sometimes the reps didn’t seem familiar with the system. Review Source NW Natalie W. Ops manager Events Services Used the software for: 6-12 months ### "Fair product " February 27, 2025 3.0 The product was good a few years ago but needs updating Pros Maps are very clear and easy to use most of the time Cons The delay in real time, doesn’t give very accurate data Review Source RS REBECCA S. Executive Assistant Construction Used the software for: 2+ years ### "Good but pricey" January 31, 2025 3.0 We use Verizon for all business needs but the Verizon Connect was too expensive. Pros I really liked the report functions and layout of the program. Cons Not a fan of the price and having to be under contract. Review Source RD Rick D. CEO Facilities Services Used the software for: 1-2 years ### "20 year old technology with no option to cancel" November 19, 2024 1.0 Buyer beware! Don't buy unless you want to be locked into a contract with a product that will receive zero enhancements. Pros There really isn't anything good about verizon connect / reveal. Cons Terrible experience. You're locked into a 3 year agreement with no option for cancellation, other than buyout of the entire contract. The website for office login is horrendous and hasn't been updated since 2014. The mobile app is even worse. Review Source CE Cody E. Store Manager Retail Used the software for: Less than 6 months ### "Number One in the Business, Verizon Connect" November 24, 2024 5.0 Nothing but the best , I would recommend Verizon Connect to anyone running a business. Pros The ability to track in real time my entire fleet including ETA's and required maintenance. Cons Not using Verizon sooner, I waisted a lot of time and money trying to generate this information manually Review Source RW Robert W. Owner Food Production Used the software for: 6-12 months ### "Life saver" November 24, 2024 5.0 Has been a great app to have on the phone to see what is happening Pros Being able to see day to day operations with ease Cons Some times it has a delay but could be from poor signal Review Source David C. Managing Director Logistics and Supply Chain Used the software for: 2+ years ### "Exceptionally dissappointing - Verizon Connect (Multiple Contracts)" May 3, 2024 3.0 Extremely poor. Had to threaten Legal action to absolve our Company from 5G Contracts that should never have been facilitated given all other 15 vehicles with Verizon Connect devices were 3G relative devices Pros Vehicle Tracking system worked well, online system was suitable for Company requirement Cons Where do I start. Rather then write all and sundry in detail, I will list in point form the various issues that our Company has encountered with Verizon Connect, with the contracts and additional units constantly updated and facilitated due to new fleet vehicles and vehicle upgrades as would be expected with any sizeable Company Fleet requirement. 1. Lack of communication and supplied understanding from Verizon relative to product rollover at end of initial Contract (supplied in infinitely small fine print in Contract when should have been verbally relevant and in my opinion absolutely required information supplied in detail at the time of Contract agreement on numerous contract signing occasions) 2. Lack of communication relative to supplied and contracted 3G devices becoming redundant during the course of applied multi year contracts 3. Expensive cost value at $40 per month for each Fleet vehicle GPS, despite 17 various Vehicles in fleet ($1440 over the course of the Term, no additional discounts applied post the initial 36 Month Contract rollover period despite all Hardware costs being covered during initial 36 Month contract) 4. Prior Contracts rolled over despite 3G devices being redundant during the contracted period 5. Pressure applied to sign new multi year contracts with required upgraded 4G rollover devices, miscommunication relative to this requirement and held to debatable Terms and Conditions when this was raised as an issue 6. New contracts signed up after Verizon Connect was aware that 3G devices were to be made redundant, and 4G rollout was already in place through Verizon Connect - Our Company was absolutely not advised at time of order, Verizon supplied the new 4G devices at the time of order, then held these new Contracts as payout leverage against signing all other 3G devices (fleet of 15 in our case) across to multi year contracts when we requested payout figure on all exisiting Company contracts. Signing multi year contracts was not feasible due to many of the vehicles requiring upgrading at the time. 6. Incorrectly heavily inflated contract payout figure initially provided upon request amongst the numerous contracts that we had in place, once again this payout figure (over $10,000) was used as leverage to try and force us to sign new contracts for 4G migration on the 3G units supplied 7. Complaint Management system took many months to action, with overseas service controllers involved with limited english and understanding 8. Inept and forceful local Management here in Australia, who would not take "No" as an answer despite the questionable Business actions involved, eventually being forced to remove questioned Contracts, after external threats for remedial action also forced to be undertaken by our Company. Reason for choosing Verizon Connect Appeared to have the best product offering at the time. This is now clearly not the case, and our Company's own personal dealings with Verizon have been extremely regrettable, to the point where we have been using another Vehicle Tracking Company while continuing to pay an exorbitant amount for Verizon services that we have not used since mid 2023. Thankfully we are coming to the end of our contracts at present and can move away from this situation Review Source CM Caity M. Executive Project Coordinator Construction Used the software for: Less than 6 months ### "Customer Service Nonexistent" January 10, 2020 3.0 Overall it has been very frustrating to work with VerizonConnect. They seem to have no urgency when it comes to fixing issues and complaints/concerns from their customers. They tend to not respond to emails and do not value communication with the customer. It has become very obvious that they do not communicate internally between their various departments. It feels as if each of their departments are completely separate companies that don't get on the same page with one another. Maybe this review will finally get someone to respond to our emails. It has been over a month of us not being able to pay our initial invoice because they have not gotten us the proper documentation we need in order to pay. Out billing department consistently has tried to reach out to them to get this information and to connect with they billing department but nobody has responded to any of the requests. I wouldn't be surprised if they now charge us a late fee even though we have been actively trying to pay. Pros The actual software seems to be working well with our fleet. My scheduling department has been testing this software out on a handful of our work trucks for the past few months and now want to install it for our entire fleet (30-40 or so trucks) so that would suggest that the software works, and is easy enough to use and worth the money. Cons The customer service at VerizonConnect. I can go weeks waiting for an email back from their team. It has been confirmed with their various departments that they do not communicate with each other internally so each of the departments I have had to interact with has had no idea what was going on / what issues were caused by their fellow departments. For example, the sales team got our business and sent us our contract to sign. We signed and paid for the services and sent it back. Over a month goes by of not hearing from them. I sent multiple requests for an update on the process and had no luck hearing back from anyone. Once they finally responded they gave me the contact information for some representative we had never heard of. I immediately reached out and a week goes by and I never heard back. Skip to another MONTH later and the product is finally installed. Apparently, their sales rep stopped being concerned with our contract and his response to our frustration with how long this all took and our disappointment in the lack of communication was to put blame on a different department and say it was all out of his control. Their customer service team / sales team said that this is something that "doesn't happen" (i.e. the lack of responding, the long wait time, the confusion between their departments) but similar situations have happened TWO MORE TIMES since then. Reason for choosing Verizon Connect We chose VerizonConnect based on their sales pitch. They presented an awesome product and we were very excited about it. Once they secured our contract and payment it absolutely felt like they dropped all interest in keeping us happy as a customer. From the installation process taking MONTHS, to the lack of communication from their team, and the overall frustration of having to message, and remessage, and remessage, and call and remessage...... overall not a positive experience. If the actual software wasn't working so well with our company fleet we would absolutely end our contract with them and find a company that can provide us with a software that is just as functional but that actually has consistent and accessible customer service. Review Source JL Jesse L. President Construction Used the software for: Less than 6 months ### "Poor hardware and software, and HORRIBLE customer service. " January 21, 2023 1.0 I have a total of 9x vehicle camera/trackers and 3x non-powered assets for my firm from Verizon Reveal.I have had this service for less than 6 months.The first 1-2 months everything seemed to function correctly, tracking and camera alerts.The past 3-4 months have been a complete nightmare.The camera's will go offline constantly - We have had a 3rd party tech out multiple times to "fix" them... They just power them down and re-install and reset. This works for 1-2 weeks and then they go back offline.The trackers, over the past month, will no longer work consistently, some of the vehicles will not provided updates for days to weeks. The biggest issue I have with all of this is Verizon/Reveals COMPLETE lack of customer service. As soon as these issues started I reached out... It would take weeks to get even a response from the Repair Department.This is after I call (wait on hold for 30-45 minutes each time), email and online message multiple times and am bounced around to a few different departments. My "Customer Service Managers" that were assigned (2x of them) have still not responded - I have emailed them each 10+ times to date, and literally no response of any way shape or form.However, I cannot even get the time of day from ANYONE in their customer service department. Pros Simplicity of installation and the web/app interface are all overall good. Cons I have also never been offered any type of credit/assistance with a service that I pay north of $ 300 a month for, and have been able to actually use less than 50%... I am at my wits end and EXTREMELY disappointed with the service, and the complete lack of support... I realize now I should have done more reading online, seeing a lot of other firms having similar issues. Reason for choosing Verizon Connect It seemed like a great all in one service that checked all the boxes for our needs at an affordable rate. Review Source RH Robin H. Owner Facilities Services Used the software for: Less than 6 months ### "Don't Buy This Product" December 5, 2016 1.0 The sales pitch "demo" is really great. I was promised this product would do everything I needed it to do and more. It is on the more expensive end of fleet/service software but I figured if it did literally everything we needed it to do, it was worth the money for the time it would save us. I was very hesitant to sign a year contract up front and shouldn't have. The first red flag was that it took literally 3 months to get my data (and then not even all of it) transferred from our old system to the new one. Apparently the implementation team is very busy. But they kept charging me, despite the fact I couldn't use the software because my data wasn't in it. Things went downhill from there. The last piece of bad news from Verizon WORK is that I attempted to cancel the automatic contract renewal via phone, and was told it was canceled via phone, and of course it wasn't. After sending a detailed email CCing my attorney, they did let me out of the renewal contract, but didn't refund me that month's payment (including the a hefty "renewal" fee). Pros It's online. The IT department is very polite. Cons Just a few: Sales guy said I could run reports for commission pay for my employees. I cannot. I had to buy another software to do that. I was told I could import all of the data from my previous application. I cannot. I’m stuck having to use both applications because a lot of the data that was imported was jumbled and things like pricing on jobs is missing. I was told this application synced seamlessly with Quickbooks. It doesn’t. DO NOT sync it with QB if you charge sales tax. I’ve had to manually delete all of the invoice data in Quickbooks costing me hundreds of dollars. Verizon WORK is very frustrating to use. The implementation team had to give me several work-arounds to make it work for my business. One of them requires us to make multiple “jobs” for every actual job which creates a logistical nightmare and it takes a lot of extra admin work. This is because you cannot invoice with the taskworker, only with the fleetworker. The phone app is not intuitive. For instance, you have to not only hit “save” but also “update” to save anything on an estimate and you can only update one thing at a time. If you try to change the description and then add an item without saving and updating first, when you go back to the estimate the description is gone. Then, after you hit “update” it kicks you out of that estimate and you have to sort and re-find the estimate to add information. This is something that yes, I can work around. But it’s very frustrating and takes so much longer. The phone app also crashes a lot. Often enough I started saving everything I do in notes and then copy and pasting them to the app hoping they’d be there when I get back to my computer. I cannot use the new version of Verizon WORK at all, because if I open a job there’s no scroll bar. Also, the system automatically changes the time of the job to 5 hours later in the day. I repeatedly asked for a fix for this to no avail. Review Source GD Gabe D. Owner Construction Used the software for: 2+ years ### "Be Careful" July 25, 2022 3.0 When it works, finding out where machines and trucks are is a nice feeling not having to worry where everything is. Pros Being able to track where trucks and equipment is has been helpful. Cons Customer Service is a big disappointment, when you go to get something fixed, you have to jump through all these hoops, which eventually gets you nowhere. I have tried to reach out and express my frustrations with this company with little to no feedback. Reason for choosing Verizon Connect I chose Verizon Connect because I was sold on the idea that my trailers would track, I didn't know much about GPS tracking companies before I got started with them. Now that i know more about it, I wouldn't do it again. Such awful customer service. I have had 4 different reps in 2 years, and when a case is quote unquote supposed to get going, it eventually doesn't get anywhere. So, the time you put in to get things handled gets nowhere. When you pay a lot for a company to help you and it doesn't, it is ridiculous. Review Source Response from Verizon July 28, 2022 Thank you for taking the time to post this review. While we are pleased to know you are receiving value using Reveal, we are very disappointed to hear about your experience with customer service. We apologize for the frustration. We'd like to offer some assistance offline if you still need it. Please email us at: CustomerAdvocacy@VerizonConnect.com RL RaeLynn L. Office Manager Construction Used the software for: 2+ years ### "The software is okay, the organization is not" June 14, 2021 2.0 Pros We are able to see the location of our vehicles and assets. This came in handy when we had a vehicle stolen 2 years ago. The geofence and harsh driving reports alerted us to the fact that it had been stolen. We were able to recover the vehicle quickly and provide the reports for the criminal investigation. Cons The software is not an issue, the problems are within the organization. The left hand does not know what the right hand is doing. We have had at least 6 representatives in the past 4 years. Requests have been dropped, we ended up getting charged for a whole year for a unit that was supposed to have been cancelled. No matter what I provided in the way of email threads and documentation on the requests I had sent to cancel the unit at the point of expiry, I was told that because the documents were not completed on their end for the cancellation, the best they could do was to put in for a cancellation at the end of the next year. I could not get to speak to a manager or someone with any authority no matter how many times I requested it. In another instance we had decide to add the non powered asset trackers to some of our equipment. It took 3 months for the units to arrive and then another month to solve the install and activation issues. We were promised credits and never received any. Every time we have needed to add a new unit or make a change the process is agonizing as we have had to work with multiple departments and it seems like none of them are connected or have all of the information. We have had issues with payments not being applied to our account that have disrupted our service with no compensation. The list goes on really. If we weren't stuck in a contract on several trucks and pieces of equipment we would have ditched this system long ago. Review Source Jay C. Vice President Financial Services Used the software for: 2+ years ### "Dipping Your Toe into the Abyss of Digital Transformation " December 12, 2019 4.0 It is a phenomenal step towards a digital environment for the under served home services sector. Implementing Verizon Connect Work is a step in the right direction! At the end of the day Verizon is a telecom company and looking to upsell their products into your business. Pros I love the fact that Verizon Connect focuses on the technologically under served realm of the home services market. These business's technology initiatives take a hard stop at email and spreadsheets. When implemented and used correctly, Verizon Connect Work (formerly Fleetmatics WORK) can bring to the surface revenue opportunities that business owners and stakeholders were oblivious to. Being typically their first go at new technology, Verizon Connect Work is usually welcome because of the ease of implementation and use. The technology is priced right and the ROI is enormous! The ROI stems from getting off the paper, chalkboards, notepads and alleviating lost invoices. At the end of the day the software is the home service industries first step towards digital transformation in this Fourth Industrial Revolution. Cons In response to Verizon Connect Work being described by former users as "A Starter Software" or "Technology Training Wheels", there is high churn being there are more robust softwares that encompass the entire life of a work order. With out mentioning any software company names, Verizon Connect Work's book of business is on a mass exodus to other players. To add, their is limited to zero customer support and the buying process wasn't very enjoyable. Alternatives considered [Salesforce Field Service](https://www.capterra.com/p/153526/Field-Service-Lightning/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[Jobber](https://www.capterra.com/p/127994/Jobber/)[mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/) Review Source MS Molly S. SELF Writing and Editing Used the software for: I used a free trial ### "Straight to the Point" November 25, 2024 5.0 Always a great experience overall, so worth it! Pros It was quick, fast, straight to the point. No Time to wait. Cons It took a hot minute to set up, but once everything was all set up boom it was fast. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.