--- title: "Verizon Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Verizon Connect the right GPS Tracking solution for you? Explore 946 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/72551/Fleetmatics-Work/reviews/" page_type: "reviews" language: "en" --- Verizon Connect 3.2 (946) [View alternatives](https://www.capterra.com/p/72551/Fleetmatics-Work/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of Verizon Connect Ease of use 3.4 Customer Service 2.8 ## Pros and Cons in Reviews Jeremy V Field Supervisor of InspectionsConstruction, 501 - 1,000 employeesUsed the software for: 6-12 months. “This is a great tool that helps us keep track of all fleet vehicles within the company and ensures all employees are adhering to local laws and company policies.“ April 20, 2026 JP John P Transport BrokerTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years. “What bugs me is when the mobile app lags or drops a driver; during the tight pickup window, even the shortest delay makes planning more stressful than it needs to be.“ December 5, 2025 YM Yasmin M Administrative AssistantAccounting, 11 - 50 employeesUsed the software for: 1-2 years. “The platform is really strong when it comes to features, especially for tracking vehicles, monitoring driver behavior, and improving efficiency.“ April 16, 2026 Elizabeth L RECEPTIONISTExecutive Office, 11 - 50 employeesUsed the software for: 1-2 years. “Some reports take time to customize, and I’ve found that making small changes isn’t always as quick as I’d like.“ February 9, 2026 YM Yasmin M Administrative AssistantAccounting, 11 - 50 employeesUsed the software for: 1-2 years. “The platform is strong when it comes to features and functionality, especially for businesses that need detailed fleet tracking and data.“ April 16, 2026 JW JON W Director of fleet managementArchitecture & Planning, 51 - 200 employeesUsed the software for: 6-12 months. “customer support lacking, a lot of features are missing that many other gps tracking providers use.“ May 5, 2026 Elizabeth L RECEPTIONISTExecutive Office, 11 - 50 employeesUsed the software for: 1-2 years. “The reporting is detailed and makes it easier to hold drivers accountable while also improving efficiency and safety.“ February 9, 2026 EH EDGAR H Maintenance TechnicianTransportation/Trucking/Railroad, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “What i like the least is that sometimes the system can be a little slow, and some features take time to learn“ June 4, 2026 ## Showing most helpful reviews Showing 1-25 of 946 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jeremy V. Field Supervisor of Inspections Construction Used the software for: 6-12 months ### "Pros and cons of Verizon Connect " April 20, 2026 5.0 This is a great tool that helps us keep track of all fleet vehicles within the company and ensures all employees are adhering to local laws and company policies. Pros This software allows us to keep up to date gps on all fleet vehicles as well as monitor speed and cell phone usage. Cons Sometimes there is a lag for gps location. Also depending on the maps, speed limits are not updated when new roads are constructed and speed limits have changed. Review Source JH Jennifer H. Director of S.O.C. Translation and Localization Used the software for: 1-2 years ### "Verizon Connect review" April 8, 2025 4.0 Over all I felt like Connect was a good program, it just needed a little bit of improvements to be successful. Pros platform easy to navigate and use; provides real-time tracking and detailed reports Cons Equipment didnt seem reliable and customer service was bad. Alternatives considered [Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/)[Geotab](https://www.capterra.com/p/18289/MyGeotab/) Reason for choosing Verizon Connect Mainly because we were already using Verizon for our business cell phones Review Source VR Verified Reviewer Manager Utilities Used the software for: 2+ years ### "DONT WASTE YOUR MONEY" July 17, 2025 1.0 AWFUL! Even though they are on the less expensive side - save your money. Trying Bouncie or literally anything else. Like a cell phone plan, IMPOSSIBLE to get out of contract or a final buyout when you outgrow this group. Static software, frequently glitchy, and needs to updated - and guess what? Updating the trackers requires a NEW contract. Go elsewhere. Pros It was cost effective in the beginning, and years ago they had a live account rep you could reach to go over issues. Everything is outsourced & call centers now. Good luck finding anyone at this company that cares enough to follow through with requests Cons Customer Service, billing, troubleshooting, any time you had to deal with people. Easy to outgrow. You get what you pay for. Customer service is THE WORST! Alternatives considered [Motive](https://www.capterra.com/p/138669/Motive/)[Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) Reason for choosing Verizon Connect Price, but it wasn't worth it in the end. Review Source kB krystal B. Office Manager Printing Used the software for: 2+ years ### "I recommend Verizon Connect " December 12, 2025 5.0 Overall, I really enjoy using Verizon Connect for work. We are a small company so it's exactly what we need. Pros easy to use, able to keep up with everyone clocking in and out, the price is very affordable for small company, the fleet part is great, dispatching is easy Cons Verizon Connect did have a few glitches here and there. They could do better updates so it could perform better. Review Source Bryan J. Democratic Presidential Candidate Airlines/Aviation Used the software for: Less than 6 months ### "Verizon Connect Review" January 16, 2026 5.0 I loved using Verizon Connect once I got the full version of it because I was able to keep track of all the trucks I have in my company. Pros I loved the fact that it has advanced GPS fleet tracking software so you can basically find whoever or whatever business you are looking for while you are travaeling. Cons I wanted to try to use the software just for myself but the company wouldnt allow it because you have to have a unit of 5 or more to use the software. Review Source AL Alex L. Fleet Manager Construction Used the software for: 2+ years ### "Do Your Homework Before Signing" December 16, 2024 3.0 The product itself wasn't too bad, but dealing with the support team was a nightmare most times. Our "dedicated" account manager, wasn't so dedicated to our account. I had to go back and forth with issues with them over the course of 5 months. Pros The layout of the Portal is the most user friendly portal I've ever used. Everything is so accessible and organized. Cons Customer Service. When something goes wrong, they take an eternity to respond, and sometimes, they will close your trouble ticket before they remedy the situation. Alternatives considered [Azuga Fleet](https://www.capterra.com/p/153228/Azuga-Fleet/)[Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/)[Geotab](https://www.capterra.com/p/18289/MyGeotab/) Reason for choosing Verizon Connect It was a combination of price and performance. Switched from [Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) Cost. Verizon offered a better price deal in the end. Review Source JW JON W. Director of fleet management Architecture & Planning Used the software for: 6-12 months ### "Lower tier GPS service" May 5, 2026 2.0 It has been an issue from the first day of using until now. half of the devices go bad easily with no fixes readily available. it is a money grab because if you need support there is almost none. if i needed a new device that was sent almost immediately. Pros Simplicity of use when it works, if you need a new device it is readily available even though it may not work or it breaks very soon after install. Cons customer support lacking, a lot of features are missing that many other gps tracking providers use. Most of the issues cannot be solved on your own and you need to contact customer service in which they take days to respond. Review Source GH Gerald H. They ignored us until after the auto renewal Construction Used the software for: 1-2 years ### "Bad Business Practices" October 21, 2025 1.0 A complete waste of time and Money overall. Bad Business Practices! Pros Nothing Cons Poor customer support: difficulty in getting support, long wait times for problem resolution and a lack of follow-through. Hardware and software issues: unreliable hardware, persistent glitches, and slow performance. Difficult contracts: frustration with rigid and inflexible contracts, automatic renewals, and challenges in canceling services. They ignored us until after the auto renewal!!!! Review Source YM Yasmin M. Administrative Assistant Accounting Used the software for: 1-2 years ### "Great Functionality and Reliability " April 16, 2026 5.0 My overall experience with Verizon Connect was generally positive, but with a few frustrations. The platform is really strong when it comes to features, especially for tracking vehicles, monitoring driver behavior, and improving efficiency. It’s clear that it’s designed for businesses that need detailed data and control over their fleet operations. Pros The platform is strong when it comes to features and functionality, especially for businesses that need detailed fleet tracking and data. It offers tools like GPS tracking, route optimization, and driver performance monitoring, which can really help companies improve efficiency and reduce costs. Cons While the features are strong, these issues with support, contracts, and usability are the main things I liked least. Review Source VR Verified Reviewer Realtor Real Estate Used the software for: I used a free trial ### "Sufficient Verizon" February 20, 2026 4.0 I would say the overall experience is decent, however not the best. Customer service is good, but need updating Pros Overall it does the job and its easy to use. Helps with Verizon basic tasks. Its very used at the beginnings. Cons Its not very handy for meetings or upper level tasks that need improved systems. Tracking is also a little dated Review Source BP Brittany P. Manager Restaurants Used the software for: 1-2 years ### "Best Software ever" March 20, 2025 5.0 Best product ever I hate I didn't know about the software sooner Pros This app is top tier showing real time of my driver location Cons Versive customer services is not the best when I call in to the call center Review Source RS REBECCA S. Executive Assistant Construction Used the software for: 2+ years ### "Good but pricey" January 31, 2025 3.0 We use Verizon for all business needs but the Verizon Connect was too expensive. Pros I really liked the report functions and layout of the program. Cons Not a fan of the price and having to be under contract. Review Source NW Natalie W. Ops manager Events Services Used the software for: 6-12 months ### "Fair product " February 27, 2025 3.0 The product was good a few years ago but needs updating Pros Maps are very clear and easy to use most of the time Cons The delay in real time, doesn’t give very accurate data Review Source VR Verified Reviewer Customer Service Supervisor Telecommunications Used the software for: 2+ years ### "Verizon Connect" December 9, 2024 3.0 Pros I am very familiar with the product. I understand the Verizon lingo. Cons it is mainly used for fleets not everyone has access to it. Review Source RW Robert W. Owner Food Production Used the software for: 6-12 months ### "Life saver" November 24, 2024 5.0 Has been a great app to have on the phone to see what is happening Pros Being able to see day to day operations with ease Cons Some times it has a delay but could be from poor signal Review Source LA LEWIS A. manager Automotive Used the software for: 1-2 years ### "Verizon Connect is excellent " September 27, 2024 5.0 excellent tracking tool for mobile workforce and equipment Pros helps reduce costs, increase productivity, keep up on vehicle maintenance Cons no signal areas can cause dispatcher confusion Review Source bB brittany B. Co-Director Child Day Care Services Used the software for: I used a free trial ### "childcare centers " April 1, 2025 5.0 Pros all though one carrier and dont need multiples Cons can be a bit pricy type of survices epically with others Review Source CR Cameron R. Information Technology Financial Services Used the software for: Less than 6 months ### "Great Asset Tracking Tool" October 14, 2024 5.0 Pros Great asset tracking score for fleets of vehicles. Cons There were some connectivity issues but that was probably more on the location of the asset. Review Source SB Sara B. Teacher Education Management Used the software for: I used a free trial ### "Pretty cool app" October 4, 2024 5.0 Pros I liked the ease of how I could track company vehicles Cons I have never had any bad times with this app Review Source IA Ian A. Student Education Management Used the software for: 2+ years ### "Verizon Connect Review" September 20, 2024 5.0 Overall, my experience with Verizon Connect has been great. Seamless use between multiple devices and web browsers. Pros Verizon Connect is a great service for businesses of any size to manage their internet services. Cons The set up of Verizon Connect is a lengthy process but worth it once completed. Review Source KG Kirk G. Owner/Operator Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Worst Service I Have Ever Had/Used in My 58 Years on This Planet" August 7, 2023 1.0 I think I covered that. Pros Not using their service any longer. Cons The service they offered but could never get to work properly and their non-existent customer care.DO YOURSELF A FAVOR AND REVIEW THE BBB COMPLAINTS AGAINST VERIZON CONNECT BEFORE YOU CONSIDER USING THEIR SERVICE. WORST SERVICE I HAVE EVER EXPERIENCED FOR ANYTHING IN MY 58 YEARS ON THIS PLANET... SERIOUSLY. Review Source VR Verified Reviewer Operations Director Construction Used the software for: 2+ years ### "Customer Abuse - Unethical and illegal business practices" June 9, 2023 3.0 \[sensitive content hidden\] were going to contact me. I have never heard back from them. They do not respond to emails; you cannot get them on the phone. I have been given case numbers, I have escalated cases, I have been in tears talking with these people. I am told there is nothing that they can do but escalate my case and the only thing I can do is wait for a call back that never comes. I have told them that I am in fear that my service will be shut off due to non-payment because I refuse to pay for Dispatch. I was told, “then pay for it.” I have been told that I have reached the highest point of contact in management. I have been trying for six months to rectify this situation to no end. I was told that the reason that I did not get a call back was that I had to escalate the escalation. I was told that there is nothing that Verizon can do to help me. I was told that they do not see the problem with them charging me for both Work and Dispatch simultaneously (it’s the same service- one is just newer than the other)I have email correspondence to back up all of the claims I have made. I have gone through EVERY SINGLE channel possible to resolve this issue. I have paid Verizon for the services I have used. Their employees have bullied, extorted, lied, and wasted my company’s time and money. I feel powerless. I have no recourse and Verizon knows this. Verizon knows that we need this software in order to run our company. In my opinion, Verizon Connect Reveal is nothing Pros In December 2022, I received a phone call from a Verizon Connect Reveal Employee named \[sensitive content hidden\] pretty much bullied me into agreeing to another platform with Verizon. Furthermore, he lied about the product. \[sensitive content hidden\] informed me that the Verizon Work platform was scheduled to become obsolete in December 2023. \[sensitive content hidden\]also informed me that we were not paying for the “Reveal” platform although we were receiving service for it; this was due to an internal glitch in their system. As per \[sensitive content hidden\], the solution for Hallam was to move from “Work” to “Field Service Dispatch.” Moving to the “Dispatch” platform would provide us with both the services that “Work” and “Reveal” provide all in one program, and it would be cheaper than paying for both Reveal and Work. \[sensitive content hidden\] went on to tell me that if I did not move over to the “Dispatch” platform, Verizon would be forced to back-bill us for all of the months that they had not charged us for Reveal. At this point, I panicked. Our bread and butter is our work order system and if we were to lose this system, we would ultimately go out of business. We did not have the time or resources at that time to find a new platform, get trained on it, and roll it out. Therefore, I agreed to buy the “Dispatch” program. I signed a DocuSign and I never heard from \[sensitive content hidden\] again.I NEVER RECEIVED THE PRODUCT. To this date, I still have not received access to Field Service Dispatch nor have I been issued a use Cons I still have not received access to Field Service Dispatch nor have I been issued a username. No one from their “onboarding team” has contacted me. I called and emailed and literally begged them to send me what I purchased. I actually used the words “I am begging you”. To this day, no one has provided me with this service. However, I am being billed $225 a month for this service. I have remained current on my bills with Work and Reveal because they are services that we use, however, I refuse to pay for Dispatch.I have spent HOURS on the phone with Verizon Connect Reveal trying to rectify this terrible situation. All I wanted was for Verizon to take the Field Service Dispatch off my bill and remove any of the charges that Hallam incurred due to this debacle. I would have continued using Reveal and work and paying for both, and we would all be happy.I was in contact with a man named \[sensitive content hidden\] for a while and he seemed like he was going to help me. He made the situation worse. He told me that he was going to get the Field Service Dispatch removed from my bill and fix our statement, but in the meantime, my contract was up with Work and Reveal, so he said I had to sign a new contract. Like an idiot, I trusted this man. I signed a contract, and I never heard from \[sensitive content hidden\] again. Just like what happened with \[sensitive content hidden\].I have spent hours on the phone with Verizon “Customer Support” I have been told that managers by the names of \[sensitive content hidden\] Review Source BH Brian H. Owner Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Worst customer service ever " April 12, 2023 1.0 I would never use a Verizon service again that includes Verizon cellular and Verizon credit cards. Verizon connect does not work. They will not help you at customer service. They will just ignore you and keep billing you. Your hours of service and your mileage will be wrong. They do not care about their customers, and they will just simply ignore you. Verizon cellular is not part of this company so they will not help you either. You will be cited for driving over your hours of service if you use Verizon connect. Pros Didn’t like anything about Verizon connect. Right from the start the installer destroyed my truck. They have horrible customer service run you around in circles until you get tired and give up. You will need to contact the\[sensitive content hidden\] of the company to get anything resolved. Poor quality, Chinese import hardware, and very difficult to use software. They just wanna sell you all the extras. Cons The customer service Has it was to be the worst I’ve ever experienced in my life out of any company ever. I literally had to contact the \[sensitive content hidden\] of operations in order to get anything resolved. They will charge you for service you will not get. Reason for choosing Verizon Connect The Verizon name is simply being used by a generic company that will not help you when they send you their generic product Review Source aP alberto P. CFO Transportation/Trucking/Railroad Used the software for: 1-2 years ### "This software is basically legalized theft" January 26, 2023 1.0 This has been by far the worst experience with a product ever. The customer support is non existent. You ask for support because of a faulty unit in a vehicle, they send someone to change it and take the faulty one back and they charge you for the BOTH faulty unit's monthly service AND unit charge. Once you bring this up to attention they ignore your emails or calls.i had 8 units at one point and someone they ended up adding 3 more and when this was brought to attention, all my emails were ignored and they kept charging me for those units. When i tried canceling the contract i was ignored. i tried canceling the contract for several months and i mean a good 5 to 7 months. My Rep \[sensitive content hidden\] ignored me and then proceeded to tell me she had no control over my account because there was a new Rep for my account. She gives me the new rep's email, i email the rep with my issues and concerns and he then proceeds NEVER reply to any emails. The whole team needs to be fired. There is nothing positive about the services or products. I tried canceling my service contract back around april 2020 and nobody helped me do so. To this day!! they are still trying to charge me for services, TWO YEARS LATER!!. best words to describe the entire team of customer support and sales team is MONEY HUNGRY, PREDATORY Pros Nothing. absolutely nothing. the only thing that works is the geofencing. Everything else is complete trash. Cons There is no real time tracking. The GPS is so inaccurate is simply beyond me why Verizon Connect is allowed to sell such an unsuccessful product. The GPS tracking is broken. Reason for choosing Verizon Connect empty promises. Review Source RW Roderick W. Owner Retail Used the software for: 1-2 years ### "Your Connection to Verizon Connect" November 10, 2022 5.0 Pros I liked how it was easy to use and was helpful in everything I did and needed it for. Using GPS location or vehicle tracking was very useful and made it at easy to do my job Cons There was nothing I liked less about this software. It's a must have and must use for either in home or business use Review Source Response from Verizon November 11, 2022 Thank you for taking the time to share your positive experience with us. We're happy to hear you are finding value in our product and services. We would like to learn more about your success with Reveal. If you are open to share, please email us at: CustomerAdvocacy@VerizonConnect.com. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.