# Verizon Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Verizon Connect the right GPS Tracking solution for you? Explore 945 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/72551/Fleetmatics-Work/reviews --- Verizon Connect 3.2 (945) [View alternatives](https://www.capterra.com/p/72551/Fleetmatics-Work/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 20th, 2026 # Reviews of Verizon Connect Ease of use 3.4 Customer Service 2.8 ## Pros and Cons in Reviews Intuitive and accessible platform 76% positive reviews out of 199 Most reviewers describe ease of use as a key benefit, with straightforward navigation and multi-device accessibility. Persistent billing and charge issues 91% negative reviews out of 118 Most reviewers indicate billing and charges involve frequent errors, unauthorized fees, and unresolved disputes causing ongoing frustration. Cris K Owner, 2 - 10 employees. "They will charge you for equipment you never received, and when you terminate your service even after contract is up - it will take up to 6 months for someone to finally take care of it." Comprehensive real-time fleet monitoring 76% positive reviews out of 153 Most users report vehicle tracking offers reliable, real-time location updates, improving fleet oversight and operational efficiency. Elizabeth L RECEPTIONIST, 11 - 50 employees. "I appreciate how reliable the GPS tracking is and how much control it gives me over operations without needing constant check-ins." Difficult and inflexible contract termination 97% negative reviews out of 73 Most reviewers find contract cancellation challenging, citing rigid terms, ignored requests, and ongoing charges after cancellation attempts. Consistently poor user experiences 100% negative reviews out of 71 Most users comment negative experience centers on dissatisfaction with the product, service quality, and overall company interactions. ## Showing most helpful reviews Showing 1-25 of 945 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Elizabeth L. RECEPTIONIST Executive Office Used the software for: 1-2 years ### "VERIZON CONNECT - A+" February 9, 2026 5.0 Overall, Verizon Connect is a powerful tool that delivers real value once you invest the time to understand it. It’s not the simplest system out of the box, but it becomes incredibly useful for improving visibility, accountability, and decision-making across a fleet. While there are areas that could be more user-friendly, the insights and operational control I gain outweigh the frustrations. For anyone serious about fleet management, it’s a solution that earns its place. Pros Verizon Connect has given me real peace of mind when it comes to managing vehicles and people in the field. I can see where assets are in real time, track routes, and quickly understand what’s actually happening day to day instead of guessing. The reporting is detailed and makes it easier to hold drivers accountable while also improving efficiency and safety. I appreciate how reliable the GPS tracking is and how much control it gives me over operations without needing constant check-ins. Cons The biggest challenge for me has been the learning curve and overall complexity of the platform. There are a lot of features, which is great in theory, but it can feel overwhelming and not always intuitive at first. Some reports take time to customize, and I’ve found that making small changes isn’t always as quick as I’d like. Pricing can also feel high, especially for smaller teams, and customer support responses can be inconsistent depending on the issue. Review Source KC Kyle C. Inventory and Operations Automotive Used the software for: 1-2 years ### "Robust and user friendly software" May 16, 2025 4.0 Verizon connect is overall good software, a HUGE improvement over J.J. Keller software. Pros Live Map view is a very useful tool, great for monitoring driver locations. Cons The mobile app. The app works but has a lot of issues accurately displaying information to the driver. Switched from [J. J. Keller Leave Manager](https://www.capterra.com/p/191400/J-J-Keller-FMLA-Manager/) Corporate decision, I did not make but related to poor product and Verizon price point was better. Review Source Russell H. Owner Food & Beverages Used the software for: 1-2 years ### "Verizon Connect Sucks" July 11, 2025 1.0 Worst Customer service ever. Almost all CS workers speak in broken English which makes it hard to understand them. Pros Dash Cams are so so. The only time they record is when there has been an infraction. Other than that you can't access a live view. Cons Customer service sucks and they wasted half my day on the phone by wasting my time. They will talk a few minutes and then place you on hold. When you want straight out answers they give you the run around and don't answer the questions directly. I called months ago to have the contract terminated and told them I would not be renewing it after my time was expired. They auto renewed it without my consent. Now they are telling me that they have no record of me calling to cancel but yet they sent me a return label to return the equipment. Now they want to charge me $1,200 for early termination fee because they claimed that I re signed a new contract which is a lie. I had no intentions of renewing and they knew it. Review Source VR Verified Reviewer Realtor Real Estate Used the software for: I used a free trial ### "Sufficient Verizon" February 20, 2026 4.0 I would say the overall experience is decent, however not the best. Customer service is good, but need updating Pros Overall it does the job and its easy to use. Helps with Verizon basic tasks. Its very used at the beginnings. Cons Its not very handy for meetings or upper level tasks that need improved systems. Tracking is also a little dated Review Source JH Jennifer H. Director of S.O.C. Translation and Localization Used the software for: 1-2 years ### "Verizon Connect review" April 8, 2025 4.0 Over all I felt like Connect was a good program, it just needed a little bit of improvements to be successful. Pros platform easy to navigate and use; provides real-time tracking and detailed reports Cons Equipment didnt seem reliable and customer service was bad. Alternatives considered [Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/)[Geotab](https://www.capterra.com/p/18289/MyGeotab/) Reason for choosing Verizon Connect Mainly because we were already using Verizon for our business cell phones Review Source AL Alex L. Fleet Manager Construction Used the software for: 2+ years ### "Do Your Homework Before Signing" December 16, 2024 3.0 The product itself wasn't too bad, but dealing with the support team was a nightmare most times. Our "dedicated" account manager, wasn't so dedicated to our account. I had to go back and forth with issues with them over the course of 5 months. Pros The layout of the Portal is the most user friendly portal I've ever used. Everything is so accessible and organized. Cons Customer Service. When something goes wrong, they take an eternity to respond, and sometimes, they will close your trouble ticket before they remedy the situation. Alternatives considered [Azuga Fleet](https://www.capterra.com/p/153228/Azuga-Fleet/)[Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/)[Geotab](https://www.capterra.com/p/18289/MyGeotab/) Reason for choosing Verizon Connect It was a combination of price and performance. Switched from [Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) Cost. Verizon offered a better price deal in the end. Review Source GH Gerald H. They ignored us until after the auto renewal Construction Used the software for: 1-2 years ### "Bad Business Practices" October 21, 2025 1.0 A complete waste of time and Money overall. Bad Business Practices! Pros Nothing Cons Poor customer support: difficulty in getting support, long wait times for problem resolution and a lack of follow-through. Hardware and software issues: unreliable hardware, persistent glitches, and slow performance. Difficult contracts: frustration with rigid and inflexible contracts, automatic renewals, and challenges in canceling services. They ignored us until after the auto renewal!!!! Review Source kB krystal B. Office Manager Printing Used the software for: 2+ years ### "I recommend Verizon Connect " December 12, 2025 5.0 Overall, I really enjoy using Verizon Connect for work. We are a small company so it's exactly what we need. Pros easy to use, able to keep up with everyone clocking in and out, the price is very affordable for small company, the fleet part is great, dispatching is easy Cons Verizon Connect did have a few glitches here and there. They could do better updates so it could perform better. Review Source JP John P. Transport Broker Transportation/Trucking/Railroad Used the software for: 2+ years ### "Keeping trucks and shippers on the same page." December 5, 2025 5.0 Since we set this up, I spend less time chasing drivers for updates. I glance at a map, confirm ETAs, and can reassure nervous shippers without dialing half the fleet. Pros I like how Verizon Connect lets me watch trucks move in real time and match loads to drivers quickly so I can keep customers informed and avoid messy back-and-forth calls. Cons What bugs me is when the mobile app lags or drops a driver; during the tight pickup window, even the shortest delay makes planning more stressful than it needs to be. Review Source Bryan J. Democratic Presidential Candidate Airlines/Aviation Used the software for: Less than 6 months ### "Verizon Connect Review" January 16, 2026 5.0 I loved using Verizon Connect once I got the full version of it because I was able to keep track of all the trucks I have in my company. Pros I loved the fact that it has advanced GPS fleet tracking software so you can basically find whoever or whatever business you are looking for while you are travaeling. Cons I wanted to try to use the software just for myself but the company wouldnt allow it because you have to have a unit of 5 or more to use the software. Review Source DD Doury D. Manager Wholesale Used the software for: 6-12 months ### "Get away from verizon connect" May 18, 2023 1.0 Terrible Pros Price was competitive initially, but even a penny is too high for non functional products Cons Everything, including product installation, product quality, customer service and technical support Switched from [Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) there are too many technical difficulties with the dual-facing cameras and the ELD logbook. Our truck number 14 recently got into a major accident, and we cannot pull any footage at all, even though the camera was online with no error codes. It is unacceptable that our company couldn't investigate or look further into this incident, even with a dash cam. We were promised fast customer service when we initially signed up for your services. Still, we've been trying to contact you guys multiple times to fix numerous issues; every time, it's either no response or spending 3 hours on getting simple matters resolved, and most of the time, everything still needs to be fixed. We currently have eight cameras that haven't been connected to the reveal database for months, and almost half of our fleet's eld and tracking couldn't be utilized due to the system being unable to get it out of tow mode. When we initially installed the dual dash cam, we instructed the technician to place the camera in a position where the sunshade couldn't be blocked, which they acknowledged. The technician reassured me the sunshades would not be able to be covered by the shade, but they proceeded to place it in a high spot, which defeats the purpose of the driver-facing camera. I messaged support, and I was never given a resolution. We have only used your products for less than half a year, and only a quarter of your product functioned adequately. We want our Verizon Connect contract rescinded and the remaindE Review Source KW Kamara W. Processing manager Real Estate Used the software for: I used a free trial ### "I Highly recommend Verizon Connect " July 7, 2025 5.0 This platform caters to my small business but also will help much larger businesses as well. I highly recommend. Pros We love the real time GPS tracking its a very useful tool. No downtimes so far and its been very user friendly .I'm not that tech savvy so that i need all the help that I can get. Cons My distracted driving tool alerts sometimes when I'm not actually distracted .I don't really have any complaints about the Verizon connect. Review Source RS REBECCA S. Executive Assistant Construction Used the software for: 2+ years ### "Good but pricey" January 31, 2025 3.0 We use Verizon for all business needs but the Verizon Connect was too expensive. Pros I really liked the report functions and layout of the program. Cons Not a fan of the price and having to be under contract. Review Source NW Natalie W. Ops manager Events Services Used the software for: 6-12 months ### "Fair product " February 27, 2025 3.0 The product was good a few years ago but needs updating Pros Maps are very clear and easy to use most of the time Cons The delay in real time, doesn’t give very accurate data Review Source CE Cody E. Store Manager Retail Used the software for: Less than 6 months ### "Number One in the Business, Verizon Connect" November 24, 2024 5.0 Nothing but the best , I would recommend Verizon Connect to anyone running a business. Pros The ability to track in real time my entire fleet including ETA's and required maintenance. Cons Not using Verizon sooner, I waisted a lot of time and money trying to generate this information manually Review Source RW Robert W. Owner Food Production Used the software for: 6-12 months ### "Life saver" November 24, 2024 5.0 Has been a great app to have on the phone to see what is happening Pros Being able to see day to day operations with ease Cons Some times it has a delay but could be from poor signal Review Source MC Matt C. GM Facilities Services Used the software for: 1-2 years ### "Verizon Connect works for us." September 23, 2024 5.0 Overall we have been happy with the product. We would recommend it. Pros Easy to set up and easy to use. Also simple to teach new team members the ins and outs of the product. Cons Would have liked an easier solution to installing the transponder in the vehicle Review Source AT Amanda T. Ceo Real Estate Used the software for: 6-12 months ### "Verizon Connect" September 25, 2024 5.0 Pros Verizon connect it's one of the most accurate GPS tracking programs I've ever used. It allows me to keep track my employees as they are in the field to ensure their safety which is my number one goal Cons There's nothing I did not like about Verizon connect this is an amazing program and I highly recommend it Review Source bB brittany B. Co-Director Child Day Care Services Used the software for: I used a free trial ### "childcare centers " April 1, 2025 5.0 Pros all though one carrier and dont need multiples Cons can be a bit pricy type of survices epically with others Review Source SB Sara B. Teacher Education Management Used the software for: I used a free trial ### "Pretty cool app" October 4, 2024 5.0 Pros I liked the ease of how I could track company vehicles Cons I have never had any bad times with this app Review Source MJ Maria J. Central Billing specialist Mental Health Care Used the software for: 6-12 months ### "TeamVerizon" October 29, 2024 5.0 I enjoyed using this when it was needed. Pros It is very convenient and easy to use for me Cons There was nothing I did not like about it Review Source RR Robyn R. PM Construction Used the software for: Less than 6 months ### "Fleet Managment" September 30, 2024 5.0 Updates quickly so we can find our people when needed. Tracks lots of useful information aside from just location. Pros Easy to use and implement into our day to day. Cons No glaring issues with the system. Works as advertised Review Source VR Verified Reviewer Operations Director Construction Used the software for: 2+ years ### "Customer Abuse - Unethical and illegal business practices" June 9, 2023 3.0 \[sensitive content hidden\] were going to contact me. I have never heard back from them. They do not respond to emails; you cannot get them on the phone. I have been given case numbers, I have escalated cases, I have been in tears talking with these people. I am told there is nothing that they can do but escalate my case and the only thing I can do is wait for a call back that never comes. I have told them that I am in fear that my service will be shut off due to non-payment because I refuse to pay for Dispatch. I was told, “then pay for it.” I have been told that I have reached the highest point of contact in management. I have been trying for six months to rectify this situation to no end. I was told that the reason that I did not get a call back was that I had to escalate the escalation. I was told that there is nothing that Verizon can do to help me. I was told that they do not see the problem with them charging me for both Work and Dispatch simultaneously (it’s the same service- one is just newer than the other)I have email correspondence to back up all of the claims I have made. I have gone through EVERY SINGLE channel possible to resolve this issue. I have paid Verizon for the services I have used. Their employees have bullied, extorted, lied, and wasted my company’s time and money. I feel powerless. I have no recourse and Verizon knows this. Verizon knows that we need this software in order to run our company. In my opinion, Verizon Connect Reveal is nothing Pros In December 2022, I received a phone call from a Verizon Connect Reveal Employee named \[sensitive content hidden\] pretty much bullied me into agreeing to another platform with Verizon. Furthermore, he lied about the product. \[sensitive content hidden\] informed me that the Verizon Work platform was scheduled to become obsolete in December 2023. \[sensitive content hidden\]also informed me that we were not paying for the “Reveal” platform although we were receiving service for it; this was due to an internal glitch in their system. As per \[sensitive content hidden\], the solution for Hallam was to move from “Work” to “Field Service Dispatch.” Moving to the “Dispatch” platform would provide us with both the services that “Work” and “Reveal” provide all in one program, and it would be cheaper than paying for both Reveal and Work. \[sensitive content hidden\] went on to tell me that if I did not move over to the “Dispatch” platform, Verizon would be forced to back-bill us for all of the months that they had not charged us for Reveal. At this point, I panicked. Our bread and butter is our work order system and if we were to lose this system, we would ultimately go out of business. We did not have the time or resources at that time to find a new platform, get trained on it, and roll it out. Therefore, I agreed to buy the “Dispatch” program. I signed a DocuSign and I never heard from \[sensitive content hidden\] again.I NEVER RECEIVED THE PRODUCT. To this date, I still have not received access to Field Service Dispatch nor have I been issued a use Cons I still have not received access to Field Service Dispatch nor have I been issued a username. No one from their “onboarding team” has contacted me. I called and emailed and literally begged them to send me what I purchased. I actually used the words “I am begging you”. To this day, no one has provided me with this service. However, I am being billed $225 a month for this service. I have remained current on my bills with Work and Reveal because they are services that we use, however, I refuse to pay for Dispatch.I have spent HOURS on the phone with Verizon Connect Reveal trying to rectify this terrible situation. All I wanted was for Verizon to take the Field Service Dispatch off my bill and remove any of the charges that Hallam incurred due to this debacle. I would have continued using Reveal and work and paying for both, and we would all be happy.I was in contact with a man named \[sensitive content hidden\] for a while and he seemed like he was going to help me. He made the situation worse. He told me that he was going to get the Field Service Dispatch removed from my bill and fix our statement, but in the meantime, my contract was up with Work and Reveal, so he said I had to sign a new contract. Like an idiot, I trusted this man. I signed a contract, and I never heard from \[sensitive content hidden\] again. Just like what happened with \[sensitive content hidden\].I have spent hours on the phone with Verizon “Customer Support” I have been told that managers by the names of \[sensitive content hidden\] Review Source BH Brian H. Owner Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Worst customer service ever " April 12, 2023 1.0 I would never use a Verizon service again that includes Verizon cellular and Verizon credit cards. Verizon connect does not work. They will not help you at customer service. They will just ignore you and keep billing you. Your hours of service and your mileage will be wrong. They do not care about their customers, and they will just simply ignore you. Verizon cellular is not part of this company so they will not help you either. You will be cited for driving over your hours of service if you use Verizon connect. Pros Didn’t like anything about Verizon connect. Right from the start the installer destroyed my truck. They have horrible customer service run you around in circles until you get tired and give up. You will need to contact the\[sensitive content hidden\] of the company to get anything resolved. Poor quality, Chinese import hardware, and very difficult to use software. They just wanna sell you all the extras. Cons The customer service Has it was to be the worst I’ve ever experienced in my life out of any company ever. I literally had to contact the \[sensitive content hidden\] of operations in order to get anything resolved. They will charge you for service you will not get. Reason for choosing Verizon Connect The Verizon name is simply being used by a generic company that will not help you when they send you their generic product Review Source aP alberto P. CFO Transportation/Trucking/Railroad Used the software for: 1-2 years ### "This software is basically legalized theft" January 26, 2023 1.0 This has been by far the worst experience with a product ever. The customer support is non existent. You ask for support because of a faulty unit in a vehicle, they send someone to change it and take the faulty one back and they charge you for the BOTH faulty unit's monthly service AND unit charge. Once you bring this up to attention they ignore your emails or calls.i had 8 units at one point and someone they ended up adding 3 more and when this was brought to attention, all my emails were ignored and they kept charging me for those units. When i tried canceling the contract i was ignored. i tried canceling the contract for several months and i mean a good 5 to 7 months. My Rep \[sensitive content hidden\] ignored me and then proceeded to tell me she had no control over my account because there was a new Rep for my account. She gives me the new rep's email, i email the rep with my issues and concerns and he then proceeds NEVER reply to any emails. The whole team needs to be fired. There is nothing positive about the services or products. I tried canceling my service contract back around april 2020 and nobody helped me do so. To this day!! they are still trying to charge me for services, TWO YEARS LATER!!. best words to describe the entire team of customer support and sales team is MONEY HUNGRY, PREDATORY Pros Nothing. absolutely nothing. the only thing that works is the geofencing. Everything else is complete trash. Cons There is no real time tracking. The GPS is so inaccurate is simply beyond me why Verizon Connect is allowed to sell such an unsuccessful product. The GPS tracking is broken. Reason for choosing Verizon Connect empty promises. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.