# Verizon Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Verizon Connect the right GPS Tracking solution for you? Explore 942 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/72551/Fleetmatics-Work/reviews --- Verizon Connect 3.2 (942) [View alternatives](https://www.capterra.com/p/72551/Fleetmatics-Work/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 20th, 2026 # Reviews of Verizon Connect Ease of use 3.4 Customer Service 2.8 ## Pros and Cons in Reviews Jeremy V Field Supervisor of InspectionsConstruction, 501 - 1,000 employeesUsed the software for: 6-12 months. “This is a great tool that helps us keep track of all fleet vehicles within the company and ensures all employees are adhering to local laws and company policies.“ April 20, 2026 JP John P Transport BrokerTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years. “What bugs me is when the mobile app lags or drops a driver; during the tight pickup window, even the shortest delay makes planning more stressful than it needs to be.“ December 5, 2025 YM Yasmin M Administrative AssistantAccounting, 11 - 50 employeesUsed the software for: 1-2 years. “The platform is really strong when it comes to features, especially for tracking vehicles, monitoring driver behavior, and improving efficiency.“ April 16, 2026 David C Managing DirectorLogistics and Supply Chain, 11 - 50 employeesUsed the software for: More than 2 years. “Lack of communication and supplied understanding from Verizon relative to product rollover at end of initial Contract (supplied in infinitely small fine print in Contract when should have been verbally relevant and in my opinion absolutely required information supplied in detail at the time of Contract agreement on numerous contract signing occasions)“ May 3, 2024 YM Yasmin M Administrative AssistantAccounting, 11 - 50 employeesUsed the software for: 1-2 years. “The platform is strong when it comes to features and functionality, especially for businesses that need detailed fleet tracking and data.“ April 16, 2026 Elizabeth L RECEPTIONISTExecutive Office, 11 - 50 employeesUsed the software for: 1-2 years. “Some reports take time to customize, and I’ve found that making small changes isn’t always as quick as I’d like.“ February 9, 2026 Elizabeth L RECEPTIONISTExecutive Office, 11 - 50 employeesUsed the software for: 1-2 years. “The reporting is detailed and makes it easier to hold drivers accountable while also improving efficiency and safety.“ February 9, 2026 Kevin B PresidentTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: 6-12 months. “The app is sometimes glitchy and does not show all changes made in the desktop. “ December 13, 2025 ## Showing most helpful reviews Showing 1-25 of 942 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Elizabeth L. RECEPTIONIST Executive Office Used the software for: 1-2 years ### "VERIZON CONNECT - A+" February 9, 2026 5.0 Overall, Verizon Connect is a powerful tool that delivers real value once you invest the time to understand it. It’s not the simplest system out of the box, but it becomes incredibly useful for improving visibility, accountability, and decision-making across a fleet. While there are areas that could be more user-friendly, the insights and operational control I gain outweigh the frustrations. For anyone serious about fleet management, it’s a solution that earns its place. Pros Verizon Connect has given me real peace of mind when it comes to managing vehicles and people in the field. I can see where assets are in real time, track routes, and quickly understand what’s actually happening day to day instead of guessing. The reporting is detailed and makes it easier to hold drivers accountable while also improving efficiency and safety. I appreciate how reliable the GPS tracking is and how much control it gives me over operations without needing constant check-ins. Cons The biggest challenge for me has been the learning curve and overall complexity of the platform. There are a lot of features, which is great in theory, but it can feel overwhelming and not always intuitive at first. Some reports take time to customize, and I’ve found that making small changes isn’t always as quick as I’d like. Pricing can also feel high, especially for smaller teams, and customer support responses can be inconsistent depending on the issue. Review Source kB krystal B. Office Manager Printing Used the software for: 2+ years ### "I recommend Verizon Connect " December 12, 2025 5.0 Overall, I really enjoy using Verizon Connect for work. We are a small company so it's exactly what we need. Pros easy to use, able to keep up with everyone clocking in and out, the price is very affordable for small company, the fleet part is great, dispatching is easy Cons Verizon Connect did have a few glitches here and there. They could do better updates so it could perform better. Review Source Russell H. Owner Food & Beverages Used the software for: 1-2 years ### "Verizon Connect Sucks" July 11, 2025 1.0 Worst Customer service ever. Almost all CS workers speak in broken English which makes it hard to understand them. Pros Dash Cams are so so. The only time they record is when there has been an infraction. Other than that you can't access a live view. Cons Customer service sucks and they wasted half my day on the phone by wasting my time. They will talk a few minutes and then place you on hold. When you want straight out answers they give you the run around and don't answer the questions directly. I called months ago to have the contract terminated and told them I would not be renewing it after my time was expired. They auto renewed it without my consent. Now they are telling me that they have no record of me calling to cancel but yet they sent me a return label to return the equipment. Now they want to charge me $1,200 for early termination fee because they claimed that I re signed a new contract which is a lie. I had no intentions of renewing and they knew it. Review Source Cheyanne M. Owner Arts and Crafts Used the software for: I used a free trial ### "Ummm.... Verizon .... ok...." July 16, 2025 4.0 Pros Verizon, connect is great. I love verizon, all in all great service, little pricey, but great, honestly. Cons Truthfully, Verizon connect is great other than I despise Verizon pricing and the prices Are too high. Review Source Bailie M. Office Manager Utilities Used the software for: Less than 6 months ### "Great Product" July 28, 2025 5.0 Other than the installation our overall experience has been great. It is really easy to use and the equipment seams to be holding up. Pros I liked how easy it was to set up. The online program itself is very easy to use and tracking is very simple to see. Cons The installation was a bit harder than the salesman said. We ended up having to pay to have it installed. Review Source VR Verified Reviewer Manager Utilities Used the software for: 2+ years ### "DONT WASTE YOUR MONEY" July 17, 2025 1.0 AWFUL! Even though they are on the less expensive side - save your money. Trying Bouncie or literally anything else. Like a cell phone plan, IMPOSSIBLE to get out of contract or a final buyout when you outgrow this group. Static software, frequently glitchy, and needs to updated - and guess what? Updating the trackers requires a NEW contract. Go elsewhere. Pros It was cost effective in the beginning, and years ago they had a live account rep you could reach to go over issues. Everything is outsourced & call centers now. Good luck finding anyone at this company that cares enough to follow through with requests Cons Customer Service, billing, troubleshooting, any time you had to deal with people. Easy to outgrow. You get what you pay for. Customer service is THE WORST! Alternatives considered [Motive](https://www.capterra.com/p/138669/Motive/)[Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) Reason for choosing Verizon Connect Price, but it wasn't worth it in the end. Review Source GH Gerald H. They ignored us until after the auto renewal Construction Used the software for: 1-2 years ### "Bad Business Practices" October 21, 2025 1.0 A complete waste of time and Money overall. Bad Business Practices! Pros Nothing Cons Poor customer support: difficulty in getting support, long wait times for problem resolution and a lack of follow-through. Hardware and software issues: unreliable hardware, persistent glitches, and slow performance. Difficult contracts: frustration with rigid and inflexible contracts, automatic renewals, and challenges in canceling services. They ignored us until after the auto renewal!!!! Review Source Bryan J. Democratic Presidential Candidate Airlines/Aviation Used the software for: Less than 6 months ### "Verizon Connect Review" January 16, 2026 5.0 I loved using Verizon Connect once I got the full version of it because I was able to keep track of all the trucks I have in my company. Pros I loved the fact that it has advanced GPS fleet tracking software so you can basically find whoever or whatever business you are looking for while you are travaeling. Cons I wanted to try to use the software just for myself but the company wouldnt allow it because you have to have a unit of 5 or more to use the software. Review Source VR Verified Reviewer Realtor Real Estate Used the software for: I used a free trial ### "Sufficient Verizon" February 20, 2026 4.0 I would say the overall experience is decent, however not the best. Customer service is good, but need updating Pros Overall it does the job and its easy to use. Helps with Verizon basic tasks. Its very used at the beginnings. Cons Its not very handy for meetings or upper level tasks that need improved systems. Tracking is also a little dated Review Source TF Travis F. Manager Business Supplies and Equipment Used the software for: Less than 6 months ### "VERIZON CONNECT" February 7, 2026 5.0 Pros VEHICLE MANAGEMENT, TRACKING, COST. THE TRACKING AND VIDEO ARE GREAT AND CUSTOMER SUPPORT IS VERY HELPFUL Cons SOME TIME THE VIDEO WILL LAG. THE CHARGES A EXTRA FEE FOR USING FEATURES BUT OTHER THAN THAT EVERYTHING IS GREAT. Review Source NC Nick C. CFO Construction Used the software for: Less than 6 months ### "Swindled and Hood Winked" March 28, 2024 1.0 In a word: miserable. I feel lied to, cheated, hoodwinked, etc. Verizon Connect seems like it has half the capability of competitors and twice the problems. I cannot stress enough the cheap factor, and overall lack of confidence I have in this system. On top of that, they operate with 100% foreign customer service agents who often have strong accents that make communication difficult. Their customer service system is byzantine, I currently have half a dozen "issues," open with little or no resolve. I often get 2-3 different agents calling in a 24 hour period about the same issue, and none has a firm grip on the situation. Nightmarish is not too strong a word to describe the Verizon experience. Avoid it all costs! Pros Very little. I feel the agent that sold us our system outright lied about the features. The GPS/Vehicle tracking seems to work fine most of the time, but you must have the vehicle on and running, it relies on an SD card mounted in the camera. Translation: if the camera gets stolen, there goes your data and video. Verizon seems decidedly low tech and low feature when compared against competitors. Cons Where do I start? First, they made a mess of the initial shipping and order. I'm fighting a frustrating battle to even complete my system, and they tell me they're on back order for all units. Second, it lacks real-time communication with the drivers. I cannot even look at the driver camera in real-time, I must request a clip, which takes some time to download/deliver. Third, I cannot access video unless the truck remains on and running due to the SD card and camera needing power to operate. Fourth, the devices seem to cause electronic malfunctions in all of our vehicles, including battery drain. Alternatives considered [DriveCam](https://www.capterra.com/p/112869/DriveCam/)[Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) Reason for choosing Verizon Connect The Verizon agent lied and stated that Verizon contained the same capabilities as their competitors. In addition, Verizon offered a comparatively lower price per unit. Review Source BP Brittany P. Manager Restaurants Used the software for: 1-2 years ### "Best Software ever" March 20, 2025 5.0 Best product ever I hate I didn't know about the software sooner Pros This app is top tier showing real time of my driver location Cons Versive customer services is not the best when I call in to the call center Review Source PN Paul N. Locomotive technician Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Never again " January 29, 2025 3.0 I would tell everyone to stay far away from them. Pros Product was simple and easy to use, I think that was the only positive. Cons Customer service and support was terrible, cost was high. Alternatives considered [One Step GPS](https://www.capterra.com/p/197399/One-Step-GPS/) Reason for choosing Verizon Connect Was already an existing Verizon customer Review Source RD Rick D. CEO Facilities Services Used the software for: 1-2 years ### "20 year old technology with no option to cancel" November 19, 2024 1.0 Buyer beware! Don't buy unless you want to be locked into a contract with a product that will receive zero enhancements. Pros There really isn't anything good about verizon connect / reveal. Cons Terrible experience. You're locked into a 3 year agreement with no option for cancellation, other than buyout of the entire contract. The website for office login is horrendous and hasn't been updated since 2014. The mobile app is even worse. Review Source MC Matt C. GM Facilities Services Used the software for: 1-2 years ### "Verizon Connect works for us." September 23, 2024 5.0 Overall we have been happy with the product. We would recommend it. Pros Easy to set up and easy to use. Also simple to teach new team members the ins and outs of the product. Cons Would have liked an easier solution to installing the transponder in the vehicle Review Source RW Robert W. Owner Food Production Used the software for: 6-12 months ### "Life saver" November 24, 2024 5.0 Has been a great app to have on the phone to see what is happening Pros Being able to see day to day operations with ease Cons Some times it has a delay but could be from poor signal Review Source SV Sharrell V. Care Coordination Health, Wellness and Fitness Used the software for: 6-12 months ### "Verizon has a better app than most" October 1, 2024 4.0 Pretty good! As far as other carriers systems, this one is easy, modern and nice. Pros The ease of use and the ability to administer my personal cell used for business as well, for on call weekends. Cons The limits on dates for payments and the speed that payments get taken when I set them up, like let the check hit first, jeeze. Review Source AT Amanda T. Ceo Real Estate Used the software for: 6-12 months ### "Verizon Connect" September 25, 2024 5.0 Pros Verizon connect it's one of the most accurate GPS tracking programs I've ever used. It allows me to keep track my employees as they are in the field to ensure their safety which is my number one goal Cons There's nothing I did not like about Verizon connect this is an amazing program and I highly recommend it Review Source ML Mitchell L. School bus driver Transportation/Trucking/Railroad Used the software for: 1-2 years ### "All you need " October 4, 2024 5.0 My experience is great this helps so much works as intended Pros App works great never have a problem with it Cons I do not have any negative to say about it Review Source SB Sara B. Teacher Education Management Used the software for: I used a free trial ### "Pretty cool app" October 4, 2024 5.0 Pros I liked the ease of how I could track company vehicles Cons I have never had any bad times with this app Review Source MJ Maria J. Central Billing specialist Mental Health Care Used the software for: 6-12 months ### "TeamVerizon" October 29, 2024 5.0 I enjoyed using this when it was needed. Pros It is very convenient and easy to use for me Cons There was nothing I did not like about it Review Source KM Kim M. Talent Advisor Education Management Used the software for: Less than 6 months ### "Verison Connect is Relaible and Easy to use " November 27, 2024 5.0 We have used this to stay connected and aware of locations. We use the recordings for safety and to maintain a trusting relationship. Pros Verizon Connect is relaible and accurate. It is easy to use and stays up to date. Cons NO cons at this time that I can think of. Review Source JS Jeff S. branch manager Building Materials Used the software for: 2+ years ### "Verizon Connect Report" June 14, 2024 3.0 Pros Nothing really it always lagged on info. Cons Realtime information was never reliable. Review Source David C. Managing Director Logistics and Supply Chain Used the software for: 2+ years ### "Exceptionally dissappointing - Verizon Connect (Multiple Contracts)" May 3, 2024 3.0 Extremely poor. Had to threaten Legal action to absolve our Company from 5G Contracts that should never have been facilitated given all other 15 vehicles with Verizon Connect devices were 3G relative devices Pros Vehicle Tracking system worked well, online system was suitable for Company requirement Cons Where do I start. Rather then write all and sundry in detail, I will list in point form the various issues that our Company has encountered with Verizon Connect, with the contracts and additional units constantly updated and facilitated due to new fleet vehicles and vehicle upgrades as would be expected with any sizeable Company Fleet requirement. 1. Lack of communication and supplied understanding from Verizon relative to product rollover at end of initial Contract (supplied in infinitely small fine print in Contract when should have been verbally relevant and in my opinion absolutely required information supplied in detail at the time of Contract agreement on numerous contract signing occasions) 2. Lack of communication relative to supplied and contracted 3G devices becoming redundant during the course of applied multi year contracts 3. Expensive cost value at $40 per month for each Fleet vehicle GPS, despite 17 various Vehicles in fleet ($1440 over the course of the Term, no additional discounts applied post the initial 36 Month Contract rollover period despite all Hardware costs being covered during initial 36 Month contract) 4. Prior Contracts rolled over despite 3G devices being redundant during the contracted period 5. Pressure applied to sign new multi year contracts with required upgraded 4G rollover devices, miscommunication relative to this requirement and held to debatable Terms and Conditions when this was raised as an issue 6. New contracts signed up after Verizon Connect was aware that 3G devices were to be made redundant, and 4G rollout was already in place through Verizon Connect - Our Company was absolutely not advised at time of order, Verizon supplied the new 4G devices at the time of order, then held these new Contracts as payout leverage against signing all other 3G devices (fleet of 15 in our case) across to multi year contracts when we requested payout figure on all exisiting Company contracts. Signing multi year contracts was not feasible due to many of the vehicles requiring upgrading at the time. 6. Incorrectly heavily inflated contract payout figure initially provided upon request amongst the numerous contracts that we had in place, once again this payout figure (over $10,000) was used as leverage to try and force us to sign new contracts for 4G migration on the 3G units supplied 7. Complaint Management system took many months to action, with overseas service controllers involved with limited english and understanding 8. Inept and forceful local Management here in Australia, who would not take "No" as an answer despite the questionable Business actions involved, eventually being forced to remove questioned Contracts, after external threats for remedial action also forced to be undertaken by our Company. Reason for choosing Verizon Connect Appeared to have the best product offering at the time. This is now clearly not the case, and our Company's own personal dealings with Verizon have been extremely regrettable, to the point where we have been using another Vehicle Tracking Company while continuing to pay an exorbitant amount for Verizon services that we have not used since mid 2023. Thankfully we are coming to the end of our contracts at present and can move away from this situation Review Source VR Verified Reviewer Operations Director Construction Used the software for: 2+ years ### "Customer Abuse - Unethical and illegal business practices" June 9, 2023 3.0 \[sensitive content hidden\] were going to contact me. I have never heard back from them. They do not respond to emails; you cannot get them on the phone. I have been given case numbers, I have escalated cases, I have been in tears talking with these people. I am told there is nothing that they can do but escalate my case and the only thing I can do is wait for a call back that never comes. I have told them that I am in fear that my service will be shut off due to non-payment because I refuse to pay for Dispatch. I was told, “then pay for it.” I have been told that I have reached the highest point of contact in management. I have been trying for six months to rectify this situation to no end. I was told that the reason that I did not get a call back was that I had to escalate the escalation. I was told that there is nothing that Verizon can do to help me. I was told that they do not see the problem with them charging me for both Work and Dispatch simultaneously (it’s the same service- one is just newer than the other)I have email correspondence to back up all of the claims I have made. I have gone through EVERY SINGLE channel possible to resolve this issue. I have paid Verizon for the services I have used. Their employees have bullied, extorted, lied, and wasted my company’s time and money. I feel powerless. I have no recourse and Verizon knows this. Verizon knows that we need this software in order to run our company. In my opinion, Verizon Connect Reveal is nothing Pros In December 2022, I received a phone call from a Verizon Connect Reveal Employee named \[sensitive content hidden\] pretty much bullied me into agreeing to another platform with Verizon. Furthermore, he lied about the product. \[sensitive content hidden\] informed me that the Verizon Work platform was scheduled to become obsolete in December 2023. \[sensitive content hidden\]also informed me that we were not paying for the “Reveal” platform although we were receiving service for it; this was due to an internal glitch in their system. As per \[sensitive content hidden\], the solution for Hallam was to move from “Work” to “Field Service Dispatch.” Moving to the “Dispatch” platform would provide us with both the services that “Work” and “Reveal” provide all in one program, and it would be cheaper than paying for both Reveal and Work. \[sensitive content hidden\] went on to tell me that if I did not move over to the “Dispatch” platform, Verizon would be forced to back-bill us for all of the months that they had not charged us for Reveal. At this point, I panicked. Our bread and butter is our work order system and if we were to lose this system, we would ultimately go out of business. We did not have the time or resources at that time to find a new platform, get trained on it, and roll it out. Therefore, I agreed to buy the “Dispatch” program. I signed a DocuSign and I never heard from \[sensitive content hidden\] again.I NEVER RECEIVED THE PRODUCT. To this date, I still have not received access to Field Service Dispatch nor have I been issued a use Cons I still have not received access to Field Service Dispatch nor have I been issued a username. No one from their “onboarding team” has contacted me. I called and emailed and literally begged them to send me what I purchased. I actually used the words “I am begging you”. To this day, no one has provided me with this service. However, I am being billed $225 a month for this service. I have remained current on my bills with Work and Reveal because they are services that we use, however, I refuse to pay for Dispatch.I have spent HOURS on the phone with Verizon Connect Reveal trying to rectify this terrible situation. All I wanted was for Verizon to take the Field Service Dispatch off my bill and remove any of the charges that Hallam incurred due to this debacle. I would have continued using Reveal and work and paying for both, and we would all be happy.I was in contact with a man named \[sensitive content hidden\] for a while and he seemed like he was going to help me. He made the situation worse. He told me that he was going to get the Field Service Dispatch removed from my bill and fix our statement, but in the meantime, my contract was up with Work and Reveal, so he said I had to sign a new contract. Like an idiot, I trusted this man. I signed a contract, and I never heard from \[sensitive content hidden\] again. Just like what happened with \[sensitive content hidden\].I have spent hours on the phone with Verizon “Customer Support” I have been told that managers by the names of \[sensitive content hidden\] Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.