# Page 10 | Verizon Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is Verizon Connect the right GPS Tracking solution for you? Explore 940 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/72551/Fleetmatics-Work/reviews

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Verizon Connect

3.2 (940)

[View alternatives](https://www.capterra.com/p/72551/Fleetmatics-Work/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 10 - Reviews of Verizon Connect

## Showing most helpful reviews

Showing 226-250 of 940 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MM

Marie M.  
Owner  
Construction  
Used the software for: 2+ years

### "Worst Customer Service and Ridiculous Contracts"

January 5, 2021

1.0

I am so fed up with Verizon and Verizon Connect. They over charge and have horrible customer service. I want OUT, but they say I would have to pay them $4,000 to get out of my contract, even though they have broken the contract by giving horrible customer service.

Pros

The software does what it is supposed to do. But not any better than a much less expensive company.

Cons

They have us locked into a 3 YEAR contract that automatically renewed without my knowledge! Three years is a ridiculously long time for a contract. I found a different company that has a comparable product for 1/3 of the price and a normal 1 year contract. Verizon won't let me out, even after they have given me horrible customer service and won't return my phone calls for a month!

Reason for choosing Verizon Connect

We originally purchased the software from Fleetmatics, but Verizon bought them.

Review Source

GS

Gloria S.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Help yourself and look for another carrier"

August 1, 2019

2.0

Since the beginning of the interaction with Verizon sales representative did not give us the option to use our own devices ( I understand they need to sell) then months after I called to get help with the defective device and I asked if I could use different tablet and the rep told me no, I could not use a different tablet then the ones they sold me, which come to find out I can use a different device. I found after several calls with Verizon representatives they are basically allowed to lie to the clients, to give wrong information to cover themselves out. I can leave them since I'm in a 3 yr contract so I'm stuck with them for 2 more years.

Pros

The gps connectivity is ok, in one and a half years have faults about 7 times.

Cons

The devices are very defective, they need to be updated often and Verizon want to charge for the updates eventhough it has "lifetime warranty" and we were told the updates are part of the warranty.

Reason for choosing Verizon Connect

I thought going with a big company was going to be better, since after all is Verizon. Little that I know, they are a disappointment.

Review Source

TY

Tim Y.  
President  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "No Comunication"

November 29, 2022

1.0

Very poor customer service still waiting on a case to resolved from March. I called to cancel in September and wrote a letter two months later still waiting for an answer while they take my money from my account.Over 22 case numbers within eight months. Sent installers to install them no one came out to explain to my drivers how to operate them and to top it off they downloaded the wrong program to my trucks and had to wait until Monday to get it corrected. Then I find out my company account was being managed by a out side third party company.

Pros

I didn't like it just wasn't what it was sold to be. It was more stress on my drivers and I worrying about DOT fines.

Cons

Support was not there. Engine diagnostic's was a joke.

Reason for choosing Verizon Connect

Because I had Cell phone service with them for years.

Review Source

SE

Sandy E.  
CFO  
Wholesale  
Used the software for: 2+ years

### "Tacking vehicles"

June 10, 2019

3.0

We bought it for e-logs, and tracking vehicles. Difficult for users to easily use.

Pros

I can fined all my vehicles when I need to.

Cons

Integration with other software isn't very easy. Also, administration is not as intuitive as it should be. Difficult to find what I am looking for, and can't always save something if I don't have complete info.

Alternatives considered

[Platform Science](https://www.capterra.com/p/199538/Platform-Science/)

Reason for choosing Verizon Connect

Realtime access and elog management.

Switched from

[Platform Science](https://www.capterra.com/p/199538/Platform-Science/)

More realtime access.

Review Source

ED

Erika D.  
clerical  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Easy to use"

July 5, 2023

4.0

Verizon Connect is easy to use, operate, and access on multiple platforms. Patients find it easy to use, and see appointment availability.

Pros

Verizon connect is extremely user friendly. Set up and access on multiple devices make it helpful to see schedules and availability.

Cons

In the short time we've used it, I dont believe to me many cons.

Review Source

cN

cindy N.  
owner  
Consumer Services  
Used the software for: 2+ years

### "dont use"

August 20, 2018

1.0

I have been back and forth with them since last October. they have changed names , and im sure its for reasons like mine.

Pros

nothing. not one thing. I have asked for one reason to stay, give me anything. I don't want to go through looking for another company. just give me more trackers. but they want to downsize instead. good customer service.....not.

Cons

worse company service ever. asked to get more trackers. the company rep suggested that I start down sizing and cancelling trackers. I of course agreed , she said she would start taking them off as they were out of contract... great until the last four came out of contract , then refused to honor what the rep suggested. they have called me a liar, threatened to report me to a credit agency, when they continue to steal my money every month. taking from my checking account. all of a sudden they need 60days written notice, but didn't need anything in writing when they took the first 4 off. they are con artiest and thieves

Review Source

BP

Buz P.  
President  
Construction  
Used the software for: 1-2 years

### "Verizon Connect is a good product"

June 25, 2019

5.0

In the construction business we are able to see where our trucks are located at all times. We are able to monitor any type of speeding and also unauthorized use of vehicles. Also we are able to see where our vehicles are and not waste a phone call.

Pros

Verizon installed the trackers and helped us set them up. Verizon was very professional throughout this whole process and stuck to their commitments and appointments. When we have issues cutomer service is always a phone call away.

Cons

Even though the trackers were installed for free ... I feel that the monthly service is too expensive. It seems maybe you could get incentives or price breaks.

Switched from

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)

Customer service was crap, tracking was crap, training to use the product was crap .... Just everything about it was awful !

Review Source

TM

Todd M.  
Logistics Manager  
Building Materials  
Used the software for: 2+ years

### "poor customer service"

June 12, 2023

2.0

Pros

nothing. my experience was terrible. will never use again.

Cons

customer service was non-existent. by far the worst experience ever.

Review Source

PJ

Paul J.  
Transport Manager  
Utilities  
Used the software for: 6-12 months

### "Verizon review"

October 10, 2022

5.0

Excellent assistance to fleet management compliance

Pros

Easy to use and great live or historical data , easy to see when the vehicle has been To a maintenance event on time etc

Cons

Can be slow to respond to provide back up for repairs or parts but thankfully very reliable . Only had a couple of defects and most can be solved remotely

Review Source

Response from Verizon

October 13, 2022

Thank you for taking the time to share your positive experience with us. We're happy to hear you are finding value in our product and services. Also, thank you for your feedback around customer service. We would like to learn more about your success with Reveal. If you are open to share, please email us at: CustomerAdvocacy@VerizonConnect.com.

DJ

Dawn J.  
Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Verizon Connect Reveal also known as FleetMatics"

April 4, 2019

5.0

Overall we have solved problems in business with knowing where are technicians are even when they say they are somewhere else. It gives us proof of their locations in real time. While the technician is driving the unit on your computer screen will move as well. Great stuff!

Pros

I work at a Fleet business where we have diesel technicians on the road performing emergency road service for diesel vehicles 24/7. This system helps us not only track our technicians locations, but so much more. We can guide them in their travel where there is less traffic to get to breakdowns faster, we can find parts stores faster for them and it keeps track of small things as in their oil changes and lets you know when the next one is due for each work vehicle.

Cons

There is nothing I do not like about this software. So far so good.

Review Source

VR

Verified Reviewer  
CFO  
Construction  
Used the software for: 2+ years

### "GPS's going down "

February 20, 2020

1.0

Verizon Connect is very hard to get a hold of for new devices, service, or general question. We have been with this company for years. The level of service they have provide our company has been terrible. Very hard to get the contacts of anyone in upper management. • Multiple nonfunctioning units provided by Verizon • Failure to reasonably repair faulty equipment in a timely manner They are not willing to work with you at all. Verizon is all about Verizon NOT the customer. Even after showing them they are in the wrong, Verizon is not willing to compromise nor apologize for the lack of help to resolve the problem.

Pros

web page is fast, the site is easy to navigate

Cons

• Multiple nonfunctioning units provided by Verizon • Failure to reasonably repair faulty equipment in a timely manner Verizon is not willing to compromise nor apologize for the lack of help to resolve the problem.

Review Source

BG

Benji G.  
Operations manager  
Construction  
Used the software for: 6-12 months

### "Best Tracking Software"

June 9, 2019

5.0

So far we have recovered thousands of dollars in what could have been stolen equipment. Also we have cut down on refunds where customers said they didn't use the equipment and we can see how many hours they have put on it.

Pros

I like the ease of use. We use it to track our rental equipment from location to hours of use. We can tell where it is and if a customer has been running it.

Cons

The desk top version is much more easier to use than the mobile.

Reason for choosing Verizon Connect

First it was our sales man. He saw our need and then went above and beyond to help get us a demo and go through several question and answer calls. The service by far has exceeded my expectations.

Review Source

KC

Katherine C.  
Gerente  
Security and Investigations  
Used the software for: 1-2 years

### "Calidad del software "

May 3, 2023

4.0

Muy encantada con todos los servicios y productos que ofrece

Pros

La velocidad en la tecnología con los gps es lo que más me ha impresionado

Cons

Los precios pueden salirse del presupuesto

Review Source

SH

Sean H.  
GM  
Medical Devices  
Used the software for: 2+ years

### "Account Service"

May 31, 2023

3.0

Frustrating

Pros

They tracked vehicles accurately, and helped verify drivers were where they were supposed to be.

Cons

When we stopped using the functionally as much, and wanted to terminate early they would not do so. I was fine with the early canceling fee, but they would keep charging after numerous requests to cancel early.

Review Source

CQ

Christian Q.  
Vendedor  
Consumer Services  
Used the software for: 6-12 months

### "Celular"

November 8, 2023

4.0

Es facil de trabajar tus datos estan siempre protegidos

Pros

Su versatilidad su desempeño y su capacidad de que esten bien tus datos protegidos

Cons

Sus planes son caros le falta expandirse mas no esta tan difundido como otros operadores como claro o movistar

Review Source

TC

Tanya C.  
Adminstrator  
Construction  
Used the software for: 2+ years

### "Tracking app"

February 5, 2021

5.0

It is a great cost cutting software for business in which there employees are travelling because you can know where they were and how much time they spent on each jobs.

Pros

It is a great tracking app for your employees. You can install the device in the employees car and it will track their location for each and every time of the day. It will not just only tell the location of your vehicle but will also notify if they are speeding or if they are sitting in the car for long time and are not travelling. You just have to log in to your account, select the vehicle you want the location for and select the date and you have all your data.

Cons

The customer support for the software is not so good. You have to call them and the waiting times are generally long.

Review Source

MH

Matt H.  
Account Manager  
Construction  
Used the software for: 2+ years

### "Not Worth It"

March 22, 2023

2.0

Do not go with Verizon Connect! You can find a better company with better customer service!

Pros

The platform and use of it was pretty easy.

Cons

Customer service is HORRIBLE! That is the main reason we left. The equipment would go down a lot and if they couldn't figure out the issue, they would send you a new piece of equipment to then get installed. However, getting ahold of anyone to get it all figured out was such a hassle.

Review Source

JR

Jeannie R.  
Fleet Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Beyond terrible"

February 25, 2020

3.0

We purchased to be compliant with DOT.... however, they are causing us to be non-compliant due to sending wrong equipment multiple times and we still have two trucks not working at all or not working properly.

Pros

The program is good other than the timesheet reporting. The GPS portion and logs are good

Cons

This company has the WORST customer service I have ever seen. I still have two trucks that are waiting for parts to be installed. One has been like this for nearly 6 months. There is no excuse for this. Whoever set up their customer service SOP has set them up for failure. I would like to know how many other companies are having these issues. I would also like to know how to get our issues resolved!

Reason for choosing Verizon Connect

to use the Verizon network

Review Source

TF

Tracee F.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Run Away from this for your elogs"

May 27, 2021

1.0

Pros

The admin portal for the office end does a lot of reports

Cons

Hard to learn, messes up on driver's end (tower ghosting from 200 miles away, goes to driving even under 4 mph when it shouldn't, constantly has to reset the tablet clock settings back to 'don't follow me', bugs out for a week every time FMCSA changes HOS rules), doesn't let admin fix log screwups that FMCSA rules say I should be able to fix. Billing is a nightmare, have had to fight to pay my bill for over 8 months now and it's still not fixed. No warning when you get close to end of your Three year contract, so I got locked into this train wreck for another 3 years. Run fast from Verizon connect elogs!

Reason for choosing Verizon Connect

Price and admin portal reports

Review Source

KS

Kelly S.  
Office Manager  
Dairy  
Used the software for: 2+ years

### "Great Concept, a Little Off on Function"

June 26, 2019

4.0

It's been pretty touch and go with this service but overall, the basic functions give us more insight to our fleet needs, schedule, etc.

Pros

Being able to track and see live status of our fleet really changed our ability to provide accurate customer service and logistics solutions.

Cons

The software doesn't quite function to it's full potential. Often times routes will be uploaded but will disappear by the next day when our fleet needs it. No real solutions have been given so it's just not quite reliable. We also needed to invest a lot more in other tools (like upgraded garmin unitys) that weren't stated as required add-ons when the service began. The optimization tools are pretty useless and do not optimize the routes for our fleet.

Review Source

Mathias L.  
Technical support  
Information Technology and Services  
Used the software for: 6-12 months

### " Easy to use, accurate and simply fantastic"

November 19, 2022

5.0

happy to have had a feel of this. So far so good.

Pros

Tracking real-time, order management, and route planning.

Cons

Nothing really, but an extension to compete on other continents like Africa would be great.

Review Source

KB

Keislym B.  
manager  
Higher Education  
Used the software for: 2+ years

### "Es una app genial. Diseñada para ofrecerte un control y una visibilidad total de tus operaciones"

July 26, 2023

5.0

Verizon Connect es nuestra escogida en muchos ámbitos tanto profesional como personal. La recomiendo ampliamente!

Pros

Me encanta porque es fácil de utilizar, es moderno, en comparación al precio de otra app es muy accesible

Cons

Que a veces necesito opciones más avanzadas

Review Source

ST

Sherri T.  
office  
Environmental Services  
Used the software for: 2+ years

### "Customer Service Review"

March 10, 2022

5.0

It is unfortunate that a company with such a good product has the worst customer service. Not only do you have to speak to at least 3 people to get anything accomplished, you also have to repeat the same information over and over and over. If the employee does not like your attitude they will just close out the case number and you never hear from them again until you call in and start the whole process over. Although we are happy with the products if I could go back in time I would never choose this company due to customer service. 40 minutes to get a replacement unit is just not acceptable.

Pros

We are very happy with the software. It works as stated.

Cons

We are very happy with the software. It works as stated.

Review Source

KB

Kevin B.  
Owner  
Retail  
Used the software for: 1-2 years

### "Verizon Connect to monitor your business from anywhere!"

September 6, 2022

5.0

Its been amazing, in the 2 years we have used Verizon Connect we have had zero accidents and about 90% less tickets/complaints from our field work.

Pros

Our business is 75% field work so i can see how fast they are going, where they are at, eta and much.

Cons

There is nothing that i do not like as of yet

Review Source

Response from Verizon

September 12, 2022

Thank you for taking the time to share your positive experience with us. We're happy to hear you are finding value in our product and services. We would like to learn more about your success with Reveal. If you would like to continue the conversation, please email us at: CustomerAdvocacy@VerizonConnect.com.

WG

Wendy G.  
office manager  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Too big to serve your needs"

June 17, 2020

1.0

When this service works its helpful in keeping track of the guys and enables me to send the closest guy to a service call to take the call instead of guessing who may be closer...

Pros

I don't have anything good to say about this software

Cons

Customer service and reliable service were both appalling. Verizon is too big to care about what negative impacts this service not working or being unreliable does to your business. If your credit card set up on autopay has fraud on it, they will cancel the service and cut your access within a few weeks of not receiving their payment. If you want to have reliable and courteous service you need to use something else.

Reason for choosing Verizon Connect

Because since we already had verizon wireless and our commercial sales rep pushed this service, it was easy to get started. If presented with other choices, I probably wouldn't have chosen Verizon Connect

Review Source

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