# Page 11 | Verizon Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 11 - Is Verizon Connect the right GPS Tracking solution for you? Explore 940 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/72551/Fleetmatics-Work/reviews

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Verizon Connect

3.2 (940)

[View alternatives](https://www.capterra.com/p/72551/Fleetmatics-Work/alternatives/)

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Last updated March 13th, 2026

# Page 11 - Reviews of Verizon Connect

## Showing most helpful reviews

Showing 251-275 of 940 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SW

Stephen W.  
Owner/Broker  
Real Estate  
Used the software for: Less than 6 months

### "Verizon Fleetmatics is a piece of JUNK !"

February 5, 2020

1.0

Whenever you call directly NO ONE returns your call. I emailed numerous times and no one returns the calls from the emails

Pros

Absolutely Nothing!. The system is totally inferior to the T-Mobile Sync Up System

Cons

The system is out dated by approx 10 years, the contract Verizon put me on is a 36 month contract. I have it installed on 5 of my company vehicles as a test. After 9 days I wanted to cancel, due to the terrible app and out dated system. I moved from the T-Mobile system and 100% regret it. The T-Mobile app is easy to use and gives me more information at the easy of my finger tips. The only way I can cancel is to pay $5400 cancellation fee after only having the system after 9 days of a totally inferior product to T-Mobile. It took them over 90 days to install the product. I bought 6 devices, they only installed 5, Whenever you call directly NO ONE returns your call. DO NOT BUY THIS PRODUCT IT SUCKS!

Reason for choosing Verizon Connect

Your sales team was convincing, but due to my experience they are only interested in their commissions and did not show all part fleetmatics system. T-Mobile Sync Up Drive is superior to fleetmatics

Review Source

GS

Garrett S.  
Vice President  
Consumer Services  
Used the software for: 2+ years

### "Fleetmatics REVEAL Review"

June 7, 2019

4.0

customers questioning if the tech came to there property to service. also manage my techs throughout the day has been very helpful.

Pros

I like the fact that it gives so different break downs. speeding, hard breaking, etc. Also the fact that I can look back and see what a tech did in the past if a customer is questioning certain services. its fairly easy to move through the software on a desktop.

Cons

the mobile app on my phone is very difficult to go through history. at times the GPS isn't quite accurate in regards to the alerts. (personal experience, when I feel when I've been driving and had to slam on my breaks nothing came up) other times I would get an alert when I definitely feel there shouldn't have been one.

Review Source

CJ

Cole J.  
Landscape Designer  
Design  
Used the software for: 2+ years

### "Verizon Connect Review"

September 13, 2022

5.0

Pros

Love the fact that I can figure out where coworkers and crew are at so that I can help expedite logistics and help with efficiency.

Cons

Does bother me a bit that there is a delay sometimes when trying to find an up-to-date location within the mobile app. Definitely not a dealbreaker.

Review Source

Response from Verizon

September 14, 2022

Thank you for taking the time to share your positive experience with us. We're happy to hear you are finding value in our product and services. Also, thank you for your feedback around the location delay within the mobile app. We would like to learn more about your success with Reveal. If you are open to share, please email us at: CustomerAdvocacy@VerizonConnect.com.

eric lionel Z.  
ceo  
Civil Engineering  
Used the software for: 6-12 months

### "best tracing tool "

August 16, 2022

5.0

Pros

being able to track and have the exact location of my vehicle on my phone

Cons

it is necessary to make several languages available for a greater use and for a greater understanding of the users

Review Source

Response from Verizon

August 18, 2022

Thank you for taking the time to share your positive experience with us. We're happy to hear you are finding value in our product and services. We would like to learn more about your success with Reveal and which languages you need to have available. If you would like to continue the conversation, please email us at: CustomerAdvocacy@VerizonConnect.com.

VR

Verified Reviewer  
Owner  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Customer Service Horrible "

November 21, 2021

1.0

Customer service is horrible. Called numerous times about app not working and finally issue was resolved. Very horrible customer service . Can’t wait until the contract is over

Pros

It’s electronic and can be used from our phones

Cons

It logs out frequently . Doe not automatically update . Needs a lot of manual input

Reason for choosing Verizon Connect

I initially thought it was a good deal. I was wrong

Review Source

NK

Nathan K.  
Operations/Sales  
Construction  
Used the software for: 2+ years

### "We Love This Software and Rely On It More Than Expected"

June 6, 2017

5.0

We have been completely satisfied with the performance and functionality of Verizon REVEAL.

Pros

The stability has been flawless and the ease of use has made Verizon REVEAL a "go-to" for everything from quick reference location checks to detailed driver safety and vehicle performance monitoring. The fuel card integration has enabled us to monitor fuel purchases to ensure everyone continues to abide by our fleet fuel guidelines. The driving behavior reporting has dramatically improved our fleet's driving.

Cons

We really don't have many objections to the software. Possibly the developers could provide a screen saver function to protect large TV's like we use to display content from the application.

Review Source

CB

Colleen B.  
Administrative Assistant  
Telecommunications  
Used the software for: 1-2 years

### "Poor customer support"

October 19, 2023

2.0

Poor customer service is a bigger con than resourceful features.

Pros

We no longer use Verizon Connect however they did have features that we found resourceful (customizable alerts and gps tracking)

Cons

Customer Support. We went through several representatives assigned to our account, and each one was very difficult to get ahold of. They were not responding to our requests to get devices for new trucks, etc.

Reason for choosing Verizon Connect

we left verizon connect

Review Source

pD

peter D.  
IT Manager  
Information Technology and Services  
Used the software for: 6-12 months

### "Badly needed application and a big improvement from before"

November 16, 2022

5.0

Much better than before, but please make paying invoices easier, if partial payments are made it does not always choose the oldest invoice, sometimes the newest , so you have to work to figure out how to just pay an older invoice. There is a way but its not immediately obvious.

Pros

This software is badly needed as navigating Verizon enterprise services and then finding help is not an easy task traditionally.

Cons

It is not easy to open disputes with many of the categories not clear, and there is no way to know which category is needed to stop billing collections, for example if there is an inactive service and collections is calling you on it, one would not know easily how to open a dispute to hold the suspension of an account because it is not mentioned anywhere unless you call customer service.

Review Source

LC

Linda C.  
Office Manager  
Consumer Services  
Used the software for: 2+ years

### "Very Poor and Incompentent Customer Service"

December 14, 2021

3.0

Our issues have not been resolved. 3rd party GPS installers are unreliable and unprepared.

Pros

The ability to track our drivers and replay previous days.

Cons

The lack of customer service is appalling. I have tried for 4 + months to get resolution with billing issues, and not one single person can help with the problem. The issue has been "expedited" 3 separate times. Our own CSM does not respond to emails or voicemails, stating he is overworked and behind.

Reason for choosing Verizon Connect

We plan on changing products as soon as our contract has been fulfilled.

Review Source

DT

Doug T.  
Owner  
Renewables & Environment  
Used the software for: 1-2 years

### "Customer Service Horrible"

January 11, 2022

1.0

Where to start. We received the module for our box truck without the wiring harness. I requested it multiple times. It never showed. We sold out box truck and did not need the service anymore. We paid the $30 a month for a year and never used the service. I called in May of 2021 to cancel. I emailed the cancellation form and waited 4 months then opened my second case # in Oct 2021 to cancel. Same results. Most incompetent group of humans I've ever spoke with. Waited 2 more months till Jan 2022. I cancelled my CC that they were sucking money from and now they are trying to take me to collections. I would pay $10,000 to get out of this $300 contract but they will not even let me do that. Working on Case # 4.

Pros

I liked absolutely nothing about this software and the customer service is the worse customer service I have ever dealt with......and I've dealt with AT&T.

Cons

Customer service team lies to your face and would move you around to each other laughing about it. Going on 1 year with them trying to cancel. I will pay any amount they ask to get out of the misery of talking to them. They wont give me a number to pay.

Reason for choosing Verizon Connect

Verizon Connect appeared to be a far more technical choice over the Carrier Pigeon but I was wrong.

Review Source

WZ

Will Z.  
COMPLIANCE COORDINATOR  
Oil & Energy  
Used the software for: 2+ years

### "NO CUSTOMER SERVICE"

June 10, 2019

3.0

I came on board in December with one of my main jobs being Admin for the Reveal Fleetmatics program. I was excited and made several attempts to contact a Rep with your company to get me up and running on how the system worked... Videos, Tutorials, etc... ANYTHING. I received ZERO response or assistance. It was so bad that our General Manager directed me to go elsewhere. I did and we found SAMSARA. We notified Fleetmatics that we were cancelling and STILL failed to get a call from ANYONE in sales or "Customer Success" other than to explain that we had missed the notification window by about 2 weeks and we were automatically renewed for another year. The service was non-existent. ALL I WAS NEEDING was a basic work through on how the system worked and we would STILL be with you. Your people really dropped the ball and that (obviously) still bothers me as I think you have a serviceable product. Again, NO ONE called... NO ONE asked why we were leaving, NO ONE, EVER other than to explain how much we owed.

Pros

IFTA works well... easy to build a list of applicable vehicles and states needed to look at

Cons

your service, or lack thereof. Actually, that isn't fair... I can't possibly rate something I've never experienced.

Reason for choosing Verizon Connect

we didn't... even your survey doesn't listen.

Review Source

RW

Ronald W.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Verizon Connect"

April 10, 2023

1.0

I have to call customer support every week for the same thing.

Pros

Originally the price was the most appealing.

Cons

The ELD Log is Almost Always Wrong. It has caused the driver to have to sit for 10 hours before because the officer at the weigh statio9n couldn't determine the correct driver start time.

Reason for choosing Verizon Connect

Pricing

Review Source

TC

Tara C.  
Office Manager  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Great Product"

June 7, 2019

4.0

Overall it has been great. Rocky at first, like any new product startup, but much better now and I have tried 4 other ELD options and this one is hands down the best for us.

Pros

Easy to use Great web training classes Helpful and responsive customer service Easy to understand, set up and install Easy to make corrections

Cons

I would like it if the unidentified miles were more real time again. They used to be but then changed to a 48 hour delay so drivers can claim them. In my experience the drivers never go back and look or accept them. When it was real time, it made identifying ELD malfunction issues much faster for the administrators as driver do not look at the program unless they are changing status. I found more ELD issues and notified the drivers which helped eliminated possibility of violations.

Review Source

Ruby C.  
HR Liasion  
Construction  
Used the software for: 2+ years

### "Eye in the sky"

July 25, 2019

5.0

We have used this product for over 3 yrs and it ties in with our fleet cards so we love it

Pros

I love that I can real-time track all our assets. and running the replay is easy and gives a min by min run down of where they where all day

Cons

Occasionally the gps is not exact, by like a block but it is rare

Review Source

AK

Alexis K.  
Accounting Assistant  
Utilities  
Used the software for: 2+ years

### "Safety first"

December 21, 2023

5.0

Pros

We like Verizon Connect because it allows us to easily track/manage our vehicles and our crews. If we cannot get in contact with a crew, we know exactly where to find them which is super important when you are working with such dangerous materials every day. If there happens to be an accident, we can easily locate the crew.

Cons

This isn't really a big "negative" but it did take some time to get used to the application. For some it was hard to navigate.

Review Source

MC

Mitchell C.  
System Administator  
Oil & Energy  
Used the software for: 2+ years

### "Frustrated "

June 7, 2019

3.0

You guys have been milking us on pricing and tech for a while. Not that we are interested in other company you are willing to reduce to try and keep us. We even have to ask about features we do not have. If we could drop our service without penalty we probably would but your contract does nothing for the customer. If you had superior service and equipment at a great price, you would not have to worry about contracts.

Pros

Can't think of any right now but you require 40 characters on this section.

Cons

I cannot color code the icons on the map so that when we look at it we recognize specific groups. The names do not stay up on the icon on the map so you know what specific unit and or driver it is. We are always dealing with units that are not reporting.

Review Source

NH

Nicholas H.  
General Manager  
Construction  
Used the software for: 1-2 years

### "Software works, but no support from the developers."

June 11, 2018

3.0

recurring workorders and invoicing

Pros

Recurring workorders, easy to invoice, easy to assign new jobs to fieldworkers. Mobile and desktop access.

Cons

ZERO support from developers. Sales will tell you once thing, it doesn't happen and you get zero response from any feedback/enhancements you submit. The biggest problem we find is that you have to upload photos one by one, you should be able to check all the ones that apply and do one upload. And when viewing those photos and attaching to invoices, you have to download and review one by one, when you should be able to toggle through the photos quickly like you would with any other software or program. We have been asking for this upgrade since the day we signed up and the developers do not care or respond. If they would fix the photo issue, I would give 5 stars across the board. But because they refuse, we have to use DROPBOX as well as this software to effectively manage photos. 2 different programs when 1 should be all that's required.

Review Source

LT

Linda T.  
office mgr  
Consumer Services  
Used the software for: 2+ years

### "A Valuable Tool"

June 19, 2019

4.0

I have had no problems with Verizon Connect, it has been very reliable and accurate.

Pros

I like being able to check to see where my trucks are in real time. It also helps to verify true times on time sheets, as far as when a tech arrived or left a customer's house. I also like that it alerts me whenever their speed is an issue, or when they start and stop. The reports are handy to pull up over any period of time and can be printed up. It is easy to add trucks or any information.

Cons

I can't really think of any. It meets all of our needs.

Reason for choosing Verizon Connect

It seemed to have all the options and advantages we needed to have control of service trucks on the road.

Review Source

BG

Becky G.  
Office Manager  
Mental Health Care  
Used the software for: 6-12 months

### "Definitely has some glitches"

December 5, 2018

3.0

Specifically, Verizon One Talk has acceptable features, but something is wrong when I can't hear the client's voice.

Pros

Allows work phone number to ring to cell phone, can turn on/off do not disturb when not at 'work'... both personal cell and work phone ring on cell phone, with different ringtones. Great work from home feature, accessing phone from anywhere the cell phone goes. Business expense can qualify entire phone bill to be written off on taxes.

Cons

Customers complain that the sound is low and they cannot hear me. Also the phone 'blinks out' after a few minutes of conversation. Phone call is still connected, but I cannot hear the client speaking , and they can still hear me. I have to put phone on speaker, then back to handset in order to reconnect with client, faking a cell reception glitch, .... very interrupting and disconnecting professionally. Uninstalling and re installing does not fix the problem. Often I have to just use my direct cell as back up.

Review Source

TL

Toni L.  
GM  
Retail  
Used the software for: 2+ years

### "a little much for our small business but it generally works."

June 9, 2019

4.0

We do not use VCR to its full extent. Much of the software is suited to a different business model than ours since we don't do "routes" or long distance trucking. We've used the tracking software to make sure our drivers are where they are supposed to be in general. It keeps the owner of the business informed.

Pros

we can (sort of) find our drivers. We have used this software to deny unemployment benefits.

Cons

~the addresses are not exact, even our business has the wrong address... ~there is no way to assign a driver to different vehicles multiple times of day. i really need this. ~30 seconds is too much time to refresh when a driver is in a city and the office is trying to help our driver navigate.

Review Source

TM

Todd M.  
Product Manager  
Telecommunications  
Used the software for: 2+ years

### "Too focused on the direct customer and not the MSP customer"

July 24, 2023

4.0

Pros

The portal looks good and gives the exec's the warm and fuzzies

Cons

The day to day tasks and the bulk tasks need an upgrade. Things that other platforms do VZW needs to do.

Switched from

[KORE One](https://www.capterra.com/p/229677/KORE-One/)

With the promise this would be a better solution going direct

Review Source

VR

Verified Reviewer  
Vice President  
Building Materials  
Used the software for: 2+ years

### "Review"

December 12, 2018

5.0

Pros

Great way to keep track of our delivery van. Not only from a management standpoint but also so we can give our customers accurate ETAs when their deliveries will arrive.

Cons

There is a slight delay but nothing that deserves a negative review.

Review Source

JG

Jennifer G.  
Safety & Compliance  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Verizon Connect"

April 29, 2021

5.0

Managing Drivers HOS and driving habits have become a lot easier. Also, seeing where our drivers are located is an added plus and safety feature.

Pros

It is a very user friendly system. The ease of set up and training our drivers were not as complex as what we had originally thought. We have been using it since 2017 and it has improved drastically within that time frame.

Cons

The issue that we seem to have the most is that it uses Google as it's guide for speed limit and if it is not up to date can cause false speeding alerts. When we report it, it takes a lengthy time frame for them to transmit that information off to Google.

Reason for choosing Verizon Connect

Because of the reliable.

Review Source

RW

Randall W.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Expansion issues"

June 2, 2021

3.0

Customer service is the worst.if you call , yoy have to wait an hour or so to get a pbone answered. Then you have to talk to three or four oeople who will ask you verification questions for 10 minutes then tell you they cant help you.then you will be told someone else will ja e to call you.i a. Orobably going to cancel my contracr and vet a better eld company even of i get an eld that isnt as good

Pros

I have no issues with the eld or how it works.i love thw camera and aftsr i kearned tobuse it properly i have never jas issues with it working

Cons

I have no issues with the products or software itself

Review Source

KD

Kelli D.  
Controller  
Architecture & Planning  
Used the software for: 1-2 years

### "Reporting Functions Crash all the time!!!"

August 29, 2016

1.0

All's this program is good for is seeing where your vehicles are. Do not purchase this program if you would like to take advantage of it's reporting and vehicle assignment function. We have had two other issues with the reporting functions in the past 8 months and are now on our third. We were using vehicle assignment function to produce the daily time card reports to distribute to supervisors for time card review and approval until the clock time assignment stopped working. We are now going on five weeks and their incompetent IT department still has yet to fix it!!! I have spoke to three of their IT representatives, between my co-worker and I we have spent probably close to three hours each explaining and reviewing this current issue at hand. I just keep getting bi-weekly calls to let me know they still have yet to fix it and are still trying to create a "patch" or correct this issue and the problem is still in "development". We pay $2,000.00 a month to have this program work, this is just down right ridiculous and very frustrating!!!!

Pros

We can track where the company vehicles are.

Cons

Their incompetent IT department that hasn't the first clue on how to fix issues that arise.

Review Source

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