# Page 12 | Verizon Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 12 - Is Verizon Connect the right GPS Tracking solution for you? Explore 940 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/72551/Fleetmatics-Work/reviews

---

Verizon Connect

3.2 (940)

[View alternatives](https://www.capterra.com/p/72551/Fleetmatics-Work/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 12 - Reviews of Verizon Connect

## Showing most helpful reviews

Showing 276-300 of 940 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KB

Karen B.  
Dispatch/Safety  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "ok for tracking"

June 17, 2019

3.0

I do not like that when your system has an update, that the previous version does not work correctly. The laws did not change, so I am not sure why the system does not work!

Pros

I like to be able to see where everyone is in the morning or if a customer is looking for that shipment.

Cons

The customer service only knows what they are taught in Verizon's classroom no real experience. The customer service personnel think they know the law and they do not.

Reason for choosing Verizon Connect

We choose Verizon because of the local rep, Kasi. She is the only thing that keeps me on our system. I had a previous account manager tell me NOT to call her when I have issues, that almost made me cancel the whole system, that was not his place to tell me this.

Review Source

PJ

Phil J.  
Dispatcher  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Verizon Connect Feedback"

June 25, 2019

3.0

Pros

I've found the software incredibly easy to use and navigate. The load time on pulling previous routes is very quick and had very little lag time. It doesn't take long to train other users on the basic functionality of the software.

Cons

The software is very limited in its abilities in terms of tracing the exact path of the trucks (it leaves a breadcrumb but not an exact path). We also have had a horrendous dealing with customer service and tech. support when issues arise and ultimately had to move our fleet to another service provider that offers more features and fits our company needs better.

Review Source

Brittany B.  
Office Manager  
Construction  
Used the software for: 1-2 years

### "REVEAL your team's location"

August 21, 2018

4.0

REVEAL has allowed us to cut costs with "emergency service orders" by giving us information on the location of employees in the field. With this feature, we are able to find the closest worker to the homeowner, and then send them to fix the problem. This solution is much quicker than calling each of them individually and trying to pinpoint where they are in reference to the homeowner.

Pros

The live map function to view where your team is in real time is my favorite part of the GPS software.

Cons

The program itself is a bit harder to navigate in terms of looking for reports on certain situations. For example: to run a report for Speeding over the last week is an easy button to get your report, but to find the speeding for one vehicle over the course of a few weeks is a much harder task to accomplish.

Review Source

GB

Glenford B.  
Pres/CEO  
Real Estate  
Used the software for: Less than 6 months

### "Terrible On boarding experience"

August 11, 2021

4.0

2 days, hours on the phone, multiple emails, and they have no idea where my equipment is. They did send me a warning that I would be charged $100 per vehicle if I missed my install appointment, but can't tell me how much they will reimbursement for the cost of my staff sitting round waiting.

Pros

Hard to say, I can't get the install done.

Cons

Customer service is terrible, no follow up, hard to get anyone that will be accountable. Be prepared for long hold times if you have issues.

Alternatives considered

[Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/)

Reason for choosing Verizon Connect

I have verizon fios, thought having to deal with one contractor would benefit me. I was wrong.

Review Source

JC

Josh C.  
Support Staff  
Construction  
Used the software for: 2+ years

### "Verizon Connect Fleet Tracking System"

June 17, 2019

5.0

It's been great. Plain and simple system that operates well. Great support staff team, from the installers to the engineers that troubleshoot.

Pros

The system is just easy and works. From the mobile app to the desktop, everything has worked seamlessly. In the 3+ years we have been using the software, we have only been been down a couple of times, and the support staff had the issues resolved within a couple of hours each time.

Cons

We are a fairly small business in the "grand scheme" of things, and there are honestly too many options and features for a company our size. We simply cant fully utilize what the system offers.

Review Source

BM

Bryan M.  
Director of Field Operations  
Construction  
Used the software for: 2+ years

### "Verizon Connect We cannot survive without this"

June 19, 2019

5.0

Locating our crews and keeping them on schedule has saves us thousands of dollars annually. The ability to track miles for standard vehicle maintenance has also allowed us to manage an aging fleet of vehicles and keep them on the road longer.

Pros

We love the ability to know where our crews are at all times. How long it took for them to get there and how long they stayed on each job. Our crews also have the ability to locate there co workers when they need assistance. Maintenance tracking and milage is also key for our fleet and VC does it all.

Cons

Sometimes loading is a touch slow and some reports are not how I need them to be.

Reason for choosing Verizon Connect

Customer Service

Review Source

SB

Sheena B.  
General Manager  
Automotive  
Used the software for: 2+ years

### "General Manager "

November 19, 2022

5.0

over all we have no complaints of the software

Pros

I the most impactful use we use for is scheduling appointments

Cons

Some times there are connection problems and it also drops calls

Review Source

LW

Latrice W.  
HR Manager  
Construction  
Used the software for: 1-2 years

### "Good Product and Service"

June 17, 2019

5.0

Thus far we have been extremely satisfied with the product & service.

Pros

We like the geofencing feature and alerts. This software has saved the company money due to falsification of time. Before we installed the software our field workforce would be traveling to unauthorized areas as well as taking extending lunch periods. With the alerts, we are able to address harsh driving behavior in real-time.

Cons

We hate that we can only set service reminders on the vehicles with monitoring devices attached. We have a few vehicles that are rarely used and wouldn't require tracking but it would be good to be able to have them listed to document service repairs and reminders all in one place.

Review Source

AA

Alexandra A.  
CEO  
Construction  
Used the software for: Less than 6 months

### "Awful experience "

November 18, 2021

1.0

Cons

I have canceled my account the day I received my products because what was sold to me was not the product described. After fully canceling in august 2021 I sent immediately the devices back. I received confirmation that the account was closed and canceled. Since august they are billing me for a product that I haven’t used and I called several times snd emailed and they keep on telling they will get back to me but never do.

Review Source

JA

Jorge A.  
Operations Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Frustrated client"

June 19, 2019

3.0

Pros

Not 100% satisfied with it, we can track drivers, and even then....

Cons

mileage and actual mileage don't match up all the time key fobs not working all the time ELDs system jumping place, from Off Duty to driving while driver is asleep. different stuff on ELDs not sure if real time posted speed is correct, having too many speeding infractions when we don't think it is suppose to be. Can't track mileage for oil changes, not correct, we have to keep updating mileage.

Reason for choosing Verizon Connect

It has been awhile, we went with Fleetmatics, not Reveal.

Review Source

BD

Brian D.  
Director of Project Support Services  
Construction  
Used the software for: 1-2 years

### "Service after the sale is non-existent"

August 15, 2019

1.0

Customer support reps are completely useless, they don't respond to emails or phone calls without you calling and emailing several times. they don't follow up to make sure the problems they "fixed" are permanent fixes. We dealt with it for a year, and finally brought in another product so we could be ELD compliant, as my drivers were held at DOT facilities while they were trying to access the system to show logbook compliance. My staff was wasting too much time to justify keeping it. I asked to terminate the contract and they said "no" and "we haven't been given adequate time to solve your problems" 15 months wasn't adequate time?

Pros

there are some decent features when it actually works.

Cons

It constantly disconnects and wont reconnect without going through numerous and arduous steps.

Reason for choosing Verizon Connect

We actually wanted Fleetmatics, and got bait and switched after we signed on.

Review Source

DS

Danny S.  
  
Facilities Services  
Used the software for: 1-2 years

### "Full of flaws"

April 12, 2018

1.0

Pros

No much to like. It is hard to find and add data. The start up to the app is slow and starting a job takes to long.

Cons

Was told that software would do everything I asked for. Signed contract and began moving info over. Then when we started to use it we found all kinds of flaws. When I made a list and called them to discuss it so that changes could be made. I was told those things were not available yet. Here are some of the things we found. Can't adjust time, No inventory, Poor response for help. Everything is in the future. Slow to respond when trying to operate software. Print is so tiny on work orders you can't read them and are not adjustable. Print is badly spaced out causing you to use twice as much paper.

Review Source

ND

Nathaniel D.  
CEO  
  
Used the software for:

### "Untrustworthy"

March 14, 2016

1.0

I will be honest with this review and will not exaggerate, even though the customer service frustrates me and they will not call me back after several attempts to resolve an issue. I've used Fleetmatics for about 6 months and their program works well, however, the way the salesperson sold me on the program he conned me into a 12 month contract, which they claim is standard. I am a business owner and I do not sign contacts with businesses I've never tested out. When I first began talking to a Fleetmatics representative, May 2015, the program seemed good and it was reasonably priced. I asked either Duane Stallworth or Mathew Hoffman about the pay structure, and they said they typically have 12 month contracts. I was unsure of how well this program would benefit our small company and said I couldn't sign a 12 month contract, as I could not afford to be locked into something that was not benefiting our company as well as they said it would. Because I would not sign up under a contract, Mathew assured me that I could cancel my service at any time. In June, I gave my office manager, Mark, permission to sign up with Fleetmatics, assuming what I discussed with Mathew was what I was signing up for. We used Fleetmatics for the next 6 months and although it worked well, I was not happy with it and decided to cancel my service. The customer service rep I was speaking to on the phone told me I could not cancel my service for another 6 months. And I assured her that I did not sign a 12 month contract. I found the paperwork that my office manager signed (his name is on it) and realized that Mathew changed our "contract" without my permission and had my office manager sign something I had not approved. He snuck one past me and now the customer service reps keep telling me they will look into it and then don't call me back. I havn't used Fleetmatics since December 2015, and they keep drawing money out of my bank account. I wish I could do business with a hand-shake, but unfortunately, Fleetmatics has shareholders it needs to please. I feel deceived.

Review Source

DB

Don B.  
Transportation Manager  
Consumer Services  
Used the software for: 1-2 years

### "struggling"

June 17, 2019

2.0

Pros

There is no feature that I believe stands out from the others I have used.

Cons

Compared to use of others, Reveal seems to be behind the software. I was given a bunch of lines to purchase the product and then once I did, none of the promises were handled. Customer service is slow to react, calls back at times after hours. They have gotten better but the past treatment still leaves a tough decision.

Switched from

[Michelin Connected Fleet](https://www.capterra.com/p/10014311/Michelin-Connected-Fleet/)

Because I was told how good the customer service is at Fleetmatics and the tracking system was to be so much better.

Review Source

JS

Jonathan S.  
Manager  
Security and Investigations  
Used the software for: 2+ years

### "Worst company I have had the misfortune of dealing with."

June 19, 2020

1.0

I was offered a new unit add-on. I agreed. No equipment received, got a call from their schedulers saying it would be delayed. Then I began getting charged for it, without having it in my possession. Contacted them several times. Some times I would reach some one, they say it'll get fixed...surprise: nothing got fixed. It was only when I began disputing the charges with my card company that got their attention.

Pros

Initially when I signed up, and Fleetmatics had not be bought by Verizon, the service was great.

Cons

Verizon's inability to provide basic customer service. Poor communication. Sold me a new unit, failed to deliver, did not fail to charge me for 6+ months.

Review Source

JC

John C.  
President  
Construction  
Used the software for: 2+ years

### "Avoid this service if you value your time and money "

April 22, 2021

2.0

Terrible customer service. Over priced impossible to end you contract when you want to get out. It took me over two years of fighting with them every single month to get them to terminate my contract. We had multiple vehicles that we not working correctly and I could not get them to service them or stop billing me for them. I’ve never been so frustrated by a company in my entire life. Did I mention their customer service was terrible?

Pros

It good to know where where team is at all times

Cons

You can’t service anything yourself. When the unit stop working and it will they will continue to charge you and their field service people if they show up will show up with an attitude.

Review Source

Shelley K.  
Operations Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Review"

November 2, 2018

4.0

After 2 years we finally got the billing straightened out so all is good so far.

Pros

Dispatch-Makes things a lot more efficient

Cons

It doesn't keep track of the runs in order. It's a long list of completed runs.

Review Source

PS

Phil S.  
Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Worst ELD provider out there"

June 7, 2019

1.0

Horrible

Pros

the only thing they have going for them is their reporting features. All else is horrible

Cons

Just about everything is substandard. We have 15 pages of documentation of consistent/constant issues with the product. They shouldn't be in compliance and should be reviewed by FMCSA.

Reason for choosing Verizon Connect

The name "Verizon" normally comes with a good reputation.... That is not the case. Horrible and pathetic

Review Source

MH

Meredith H.  
Asst Controller / Exec Asst  
Construction  
Used the software for: 1-2 years

### "GPS Services"

September 7, 2019

5.0

The program is fine except above. However the Customer Service side from your agents SUCK!!! as long as you don't need anything after the initial set up you are good. Trying to order and add devices, nightmare trying to get service and install of additional devices nightmare.

Pros

The website works well for the most part and is pretty user friendly for most information needed.

Cons

searching not friendly, you must know the device exact name to find what you are looking for. if you forget to notate changes trying to locate in the website and time costly and annoying.

Switched from

[GPS Insight](https://www.capterra.com/p/99848/GPS-Insight-Fleet-Tracking-Solution/)

pricing and reporting

Review Source

CR

Chuck R.  
Energy Manager  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Verizon Connect good system Horrible Support!!!!"

June 25, 2019

3.0

I Currently would not recommend this Company, software works, but support and followup is beyond description.

Pros

System works well, no issues, functionality and ease of operation very satisfactory . But company does not support operations. Support is a joke!!!!

Cons

Support, Support This is a area that has become our biggest issue, First to overcome the incompetence of the installers telling staff a time schedule as to when they would be there and not show up, trying to get support with issues and entering a Web of no support, no return phone calls and lack of knowledge to solve problems. We are currently trying to get 2 new units equipment and have yet to receive equipment, no calls, no followup . Situation has gone on for weeks.

Review Source

VR

Verified Reviewer  
Pilot  
Aviation & Aerospace  
Used the software for: 2+ years

### "My experience using Verizon connect"

August 18, 2021

5.0

The app interface is very awesome and my experience is good using it

Pros

Verizon connect is a powerful way to reach technicians to a service call and it is helping for job scheduling

Cons

There are many locations that make any branch hard to find the technicians because it displays all the technicians in the area

Review Source

NP

Nicole P.  
Office Manager  
Industrial Automation  
Used the software for: 6-12 months

### "Verizon WORK overpromises and under-delivers "

November 9, 2017

1.0

Pros

If you access everything from the admin side it works fine, but since most companies don't want technicians having full access that doesn't work. There is an app for the technicians, but it has very low functionality. It's constantly locking up and kicking the tech's out of their work orders. Its supposed to work on iPhone's and iPads, but I don't even allow the tech's to use it on their iPads anymore since the app never works.

Cons

Too glitchy, app locks up constantly, tech's have to close and restart app, they are constantly re-entering information because of the glitches. Tech's can't review customer and equipment history unless they open a work order. Time tracking is a headache to try and figure out, there is not a report that pulls time associated to "Job Cards" with the pauses figured in, its just reports the whole time the card has been open.

Review Source

DD

Daniel D.  
President  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "Incompetent work force "

May 23, 2023

1.0

Horrible experience. Not only will I not recommend this product to colleagues, but I will discourage them from using this product at all costs. And I speak to hundreds of truckers every week. I’ve never in my career had an experience like the one I had with VZ Connect. I’m truly amazed that the company is still in business.

Pros

Sales person was informed, personable, and friendly.

Cons

I made over 40 phone calls to the reveal team trying to delete an account that was never installed. Management is as incompetent as the employees who work there.

Reason for choosing Verizon Connect

I enjoy other Verizon products.

Review Source

TS

Tom S.  
GM  
Construction  
Used the software for: 1-2 years

### "Failed promises, ZERO Customer Service"

March 6, 2019

2.0

They have an adequate product but refuse to provide the service necessary to be able to use it. Really, really frustrating.

Pros

Software and product is fully adequate if they would provide any support.

Cons

Getting bills corrected, units installed, system corrections made, etc. is impossible as they refuse to communicate!!!! They don't reply to phone messages or email. We've tried for over 12 months to get units switched from vehicles lost in a fire and additional new units installed with absolutely no response. They won't even reply to allow us to terminate the contract. Absolutely unbelievable that they treat customers with such avoidance even when we want to add units and pay them more. Truly shameful and hard to believe.

Review Source

Joanna R.  
General Manager  
Construction  
Used the software for: 2+ years

### "Absolute Rip Off"

August 22, 2018

1.0

Pros

NOTHING: It is the most complicated system for doing the simplest thing. After 2 years not even our IT guy can figure out how to use it

Cons

It does not do anything that it promises to do. When you complain to your"customer service rep" they tell you to do the on-line training. Why do I need hours of training to send a simple message to a field tech? What small business owner has the time for that? They bought a great product (Sage Quest) and turned it into The Meg. Then they conned us into a THREE year contract!!!!! Great doing business with them

Review Source

Similar Products

Featured