# Page 13 | Verizon Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 13 - Is Verizon Connect the right GPS Tracking solution for you? Explore 940 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/72551/Fleetmatics-Work/reviews

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Verizon Connect

3.2 (940)

[View alternatives](https://www.capterra.com/p/72551/Fleetmatics-Work/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 13 - Reviews of Verizon Connect

## Showing most helpful reviews

Showing 301-325 of 940 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BW

Brady W.  
Warehouse Manager  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Columbia Electric"

June 18, 2019

4.0

I sent in an email in to the development team trying to get a feature added. What I would like to see added, is, when you run the speeding report, it only shows the MPH the driver was going, then you have to go through with the replay to figure out the speed limit. What I would like to see added, is, right next to MPH, add a column that shows the speed limit of that road. This would eliminate having to dig through replays to figure out the speed limit of the road they were traveling on.

Pros

The ease of knowing where my drivers are located

Cons

Sometimes, it will bug out and say a driver is, for example, out of town when the driver is sitting right next to me.

Review Source

HD

Heather D.  
Office Manager  
Consumer Services  
Used the software for: 1-2 years

### "Great Tracking Software"

July 2, 2019

4.0

Overall, Verizon Connect Reveal has been a great tool. It has helped us save thousands in payroll costs as well as maintain accurate time records. Great to track employees and provide real feedback to customers on when to expect a technician to arrive on location. Verizon Connect Reveal is quick, easy, and simple to follow.

Pros

Verizon Connect is easy to use and understand. All updates are in real time so you can see what is going on with the vehicles you are tracking. We are a HVAC company with multiple technicians. Verizon Connect makes it easy to quickly locate employees as well as provide more accurate arrival times.

Cons

Verizon Connect can be a little tricky to learn. There are a lot of clicks and back and forth. But once you know where to look it is really simple.

Review Source

VR

Verified Reviewer  
Owner  
Consumer Services  
Used the software for: 1-2 years

### "Not many features"

August 19, 2021

3.0

Pros

Ability to track technicians in real time

Cons

Not enough features were offered. There are a lot of other software products with better features for similar costs.

Review Source

DH

David H.  
Inventory Manager  
Consumer Services  
Used the software for: 2+ years

### "Truck Tracking"

June 25, 2019

4.0

With the ability to set driving goals it has help with reducing the amount of driving incidents.

Pros

The ability to track our trucks real time. The ability to assign our truck to groups or departments so users don't have to look at a massive list for their area. The reporting of unsafe actions done. The notification of trucks moving off hours to help with thief issues notifying both the driver and operational staff.

Cons

At times when logging in the screens don't load correctly. (Over sized) Sometimes I am unable to replay a trucks movement to see the route they took.

Review Source

WR

Whitey R.  
General Manager | Accounting  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Meets our Needs"

August 30, 2018

4.0

Pros

Seamless tracking of precise fleet locations. Took all the stress out of monthly mileage reporting to ODOT -- set it up for reports to be automatically emailed to me at month-end.

Cons

The report center does not seem as user-friendly as it could be. The filter options can be a little confusing and it can be hard to find the report you're looking for (distance traveled is what you need for monthly mileage by truck). Customer service was extremely lacking -- it took months to get a response after the initial buy-in. At the time, we felt like no one cared after we signed the contract -- however, we now feel that we were likely just part of the flooded market and got lost in the shuffle during the ELD mandate -- the market was flooded at once with people desperate to stay compliant. We have not had any issues after all was setup, so we have not had a reason to contact them again.

Review Source

RA

Robert A.  
Owner  
Construction  
Used the software for: 1-2 years

### "Meh, Some great features and some real problems"

February 14, 2023

4.0

Decent hardware, customer service is offshore and english as a second language. For installs and repairs its subcontractors dealing with additional subcontractors below them with over seas telephone assistance trying to connect them all together. Makes communication for install, repairs and moving units from one vehicle (we've sold some vehicles) to another newer vehicle a real pain. Just spent over TWO HOURS on the phone to get 4 support tickets into the system. Had to continuously re-explain each vehicles situation as it was batted around internally, and the over seas phone help continuously called stateside to get scheduling availability.

Pros

Map view and seeing the entire fleet on one screen is nice. Includes satellite and map views.

Cons

Tracking is glitchy and for a cell phone provider its surprising the GPS tracks jump around instead of being smooth and continuous.

Reason for choosing Verizon Connect

To get a camera in the vehicles along with GPS tracking.

Review Source

CR

Charles R.  
Owner  
Construction  
Used the software for: 2+ years

### "It still is not working correctly"

June 8, 2019

1.0

I have had a very difficult time since inception of your product. We have had multiple account reps in fact one had to be removed because how belligerently rude and unprofessional he was. The current one acts like we have never had a problem and an only see one “ticket” of an issue. Honestly I’m loosing hope but realize I need your style product and I am searching elsewhere for a better replacement unless someone gets this right once and for all!

Pros

That it tracks my equipment and gives me the info I need on maintenance scheduling

Cons

It does not work in real time and gives you false readings on the geo tracker and movement of equipment.

Review Source

DF

Darren F.  
Owner operator  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Poor service and customer service"

June 16, 2021

1.0

Won't answer the phone for billing inquiries. Said they installed a new unit and hadn't done that yet still had on unit so it stopped recording my ifta miles and tracking.

Pros

Didn't like anything about it. Poor customer service couldn't fix problems with eld .

Cons

Keep taking you off drive line and putting you on the on duty line with no way to correct your logs

Alternatives considered

[Motive](https://www.capterra.com/p/138669/Motive/)

Reason for choosing Verizon Connect

Dumb I guess don't make same mistake I made

Switched from

[Motive](https://www.capterra.com/p/138669/Motive/)

Reasons above

Review Source

JB

Jason B.  
Sales & Marketing Manager  
Oil & Energy  
Used the software for: 2+ years

### "Tracking Our Team"

June 10, 2019

3.0

Pros

The basics of the software are sound. Using the software is fairly easy and the mobile app is solid.

Cons

Lots of glitches and the web interface is constantly down. We see lots of lags in reporting as well.

Alternatives considered

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/)

Reason for choosing Verizon Connect

We originally went with Fleetmatics (before they became Verizon Connect). They seemed to be one of the best at the time.

Review Source

KC

Kim C.  
Office Manager  
Construction  
Used the software for: 2+ years

### "Landscaping Company Benefits from Verizon Connect Reveal"

June 25, 2019

5.0

Overall, the service is great.

Pros

I like the different report options. I use the Detailed Report and the GeoFence Report. I have found that for our needs, these two reports have been able to help us in resolving time card issues with employees as well as answer questions using the geofence report by having vendors as well as customers marked in "places".

Cons

Our company recently sold a couple of vehicles. I don't like that I have to wait til the end of the contract to drop the service. I also don't know when the contract dates end/start.

Review Source

MB

Mason B.  
Vice President  
Environmental Services  
Used the software for: 1-2 years

### "Good Product, Terrible Support"

June 18, 2019

5.0

Once the system is installed, it functions simply and reliably. We use it all the time.

Pros

The system allows you to see in real time the location and driving statistics of your fleet. The Logs are accurate and easy to use. It is a very simple and east use system, and has been quite reliable. The downtime is almost nonexistent.

Cons

Scheduling installations and getting account help has been almost impossible. I tried to be understanding in the beginning when a lot of companies were required to switch, but the problem lingers still today. We add pieces of transportation equipment from time to time and the process to get the system installed is slow and filled with errors.

Review Source

VR

Verified Reviewer  
General Manager  
Hospitality  
Used the software for: 1-2 years

### "Fleet Management"

January 25, 2019

4.0

Pros

I like the simplicity. The mobile app give me quick status updates and frequent alerts. The Geo fencing is also easy to set up

Cons

I would like to be able to control the frequency of the update time. it is set at 30 seconds and I have a couple of vehicles I would like to refresh more frequently.

Review Source

JK

Jennifer K.  
Health & Safety Administrator  
Construction  
Used the software for: 2+ years

### "Veriszon Connect Reveal is great for tracking company vehicles!"

August 6, 2019

5.0

My overall experience is very good! I really like this software, it is so easy to use and makes everyday tasks simple.

Pros

This software is very easy to use. We use it daily and it makes our jobs so much easier. There is no longer a need to constantly be asking employees where they are, or where they are panning to go throughout the day. We can just track them on the computers at work, or on our phones. It's great!

Cons

I wish it would update more often, I realize it updates quite often, but sometimes I need to know minute to minute locations of vehicles.

Review Source

BB

BRAD B.  
Fleet Manager  
Construction  
Used the software for: 6-12 months

### "Don't Waste Your Money On This"

January 21, 2019

2.0

Pros

The software has all of the features you could want, and probably more. With some time, you can figure out pretty much everything on your own (you WILL be on your own, too). From a feature-rich perspective, this is a promising system.

Cons

The system has numerous faults and your issues will NOT be resolved. Bluetooth connections keep getting lost from the tablets to the trucks. Each day, we have at least two pages of Unidentified Miles to assign to our drivers. With numerous trouble tickets placed, we are told that these are "known issues". We spend a lot of time fixing issues on the admin side that should never be issues in the first place. As stated by others, customer service is a nice person on the phone that is so sorry we are having issues. But there has yet to be any kind of resolution in 6 months. We have drivers making numerous stops during the day, yet the system shows they drove non-stop for 8 hours. I could go on and on regarding the problems with this system, but you get the idea by now.

Review Source

DG

Daniel G.  
IT Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Works great, but hope you don't need your Account Manager"

June 3, 2021

1.0

Great for the first 7 years. I tried to get more info on getting dashcams and elds from their company, and the trouble started. In the end I got an immediate response to having our account cancelled.

Pros

Installs done for free by a tech hired by Verizon. Works great while it is working. To the second reporting, easy to use reporting tools.

Cons

Horrible customer service. I cannot stress this enough. It took me 2 months and contacting my Account Managers Manager to get a simple answer. Awful horrible no good customer service.

Review Source

VR

Verified Reviewer  
Owner | PR and Marketing Manager  
Construction  
Used the software for: 1-2 years

### "We used networkFleet"

December 17, 2018

5.0

Pros

We recently switched from Networkfleet back to Fleetmatics after some app issues. Overall, our experience with Networkfleet was a positive one and it was fairly easy to use!

Cons

We did have some issues with the app crashing or not loading but hopefully that has been fixed since we switched!

Review Source

MS

Michael S.  
Leasing Manager  
Building Materials  
Used the software for: 2+ years

### "Century Use of Verizon Connect Reveal"

June 27, 2019

4.0

I have used Verizon Connect for some time now. I like custom settings but still feel that something is still missing. It's hard to get new units in place now since the company has grown so much. Hard to get help on the customer support side. There is only one or two individuals I go to now that I know will take care of me.

Pros

I like how you can see all of your equipment where it is at all times. I love that you can go back and check on where your drivers have been.

Cons

Key fobs for some reason stopped identifying individuals. Hard to get help from customer support.

Reason for choosing Verizon Connect

Price for right now.

Review Source

WB

William B.  
Logistics and Safety Manager  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Fleetmatics Review"

June 19, 2019

4.0

I hope we are putting safe drivers on the road as we now get speeding alerts.

Pros

It's compliant for the FMCSA ELD rule...

Cons

I have no issues with the software, it's pretty easy to use.

Reason for choosing Verizon Connect

I felt that Fleetmatics / Verizon Reveal had more to offer for a reasonable rate.

Review Source

DG

Dan G.  
Owner  
Construction  
Used the software for: 2+ years

### "AVOID THIS COMPANY"

March 4, 2019

1.0

Constant over billing, customer service is horrible. No one at this company cares, I had no option but to contact the Attorney Generals office and BBB. Everyone there seems to be incompetent....and TRUST ME....NO ONE THERE CARES....AND I HAVE GONE TO SEVERAL HIGHER MANAGEMENT LEVELS....STILL NOTHING! Maybe someone in upper management will read this and respond....I have my doubts! STAY AWAY FROM THIS COMPANY!!

Pros

easy to use, cheaper than most, keep reading you will find out why

Cons

very behind the times, more like 1980's software compared to their competitors....customer support??? Well, that's a joke!

Review Source

DD

DANIJEL D.  
G manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Stay away"

September 17, 2020

1.0

Will never use again To much stress and wrong billing, every month But they always make mistake so you pay more, never happened other way around. 5 month later and I am still waiting for my refund

Pros

Tracking was working great, but that is about everything good with Verizon connect

Cons

Never able to reach customer service. Every few months another new clueless account manager. My contract was done in April this year. I had to call 20 times in order to cancell it. Started calling in January and still I got charged 2 moth after contract was cancelled

Reason for choosing Verizon Connect

When that was Fleetmatics, it was great company. As soon as Verizon bought it , went down the hill. They are clueless and unreachable . Only way to get them is to call for new service to pay. They answer right away and then after you want to talk about all account they put you on hold for about 2-3 hours. They have no time for old customer

Review Source

BL

Bob L.  
Fleet Manager  
Chemicals  
Used the software for: 1-2 years

### "GPS Tracking Vs. ELD Usage"

June 7, 2019

4.0

The account managers change every 6 months. The helpline seems to be routed to a call center and the normal response is "driver error". The reviews of the app and ELD program seem to be the same of poor design and lack of help.

Pros

The GPS functionality of this product works great. The live tracking of vehicles works great and the historical vehicle tracking is nice

Cons

The ELD funtions of the software are not user friendly. The App randomly switches from driving, to off duty or will not log off at all. This causes huge problems with keeping accurate logbooks for DOT purposes.

Reason for choosing Verizon Connect

I choose fleetmatics because the units were hardwired instead of plug and play. The ELD function does not work as promised.

Review Source

mR

michael R.  
President  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Biggest waste of money ever"

June 18, 2019

1.0

ZERO customer service, they billed me for equipment that was sitting on floor even though it was their responsibility to install it, it was a huge rip off. Good luck trying to get help, when I finally got through to the manager he said "read your contract" which apparently gave them a license to steal. No one to help with any technical issues, the worst customer service experience ever. AVOID at all costs.

Pros

The GPS works good, intuitive with lots of features.

Cons

Doesn't have an IFTA report to calculate out of state driving miles. The ELD was an absolute failure it never worked would keep drivers logged in, wouldn't track drivers time correctly, would link up to drivers phones and didn't support Android phones which they don't tell you when you sign up.

Review Source

DI

Dagny I.  
Admin  
Construction  
Used the software for: 2+ years

### "All OK Till We Left"

January 22, 2019

1.0

We left Verizon Connect at the end of June (29/06/18 we sent email giving notice). We understood the notice period is 60 days, but on 13/07/18 access to our account had been suspended without prior notice. Since then we have been asking if we can get our data and NOBODY seems willing to assist. We keep getting told it’s being looked into, but it’s now January 2019, how much looking into exactly is required to download some data? Feeling extraordinarily let down, wouldn't recommend this company to anyone.

Pros

It was by and large easy to use, especially if your expectations are quite basic. Obviously it's off the shelf software so investigate carefully before making any commitments

Cons

It lacked certain features we needed for our business and we did have ongoing issues with the engineers struggling with the app.

Review Source

AH

Arabella H.  
Purchasing Controller  
Package/Freight Delivery  
Used the software for: 6-12 months

### "Don't do it to yourself!"

December 20, 2018

1.0

My advice to anyone considering Verizon is to spare yourself the money and misery. They don't do what they say they do and we learned this from bitter experience.

Pros

Decent but not perfect report interface - shame the reports have not, however, been reporting accurate data for us! When this was flagged with Verizon they totally failed to engage with us in any meaningful way for seven months. trying to get out of contract now and having the same issue of total lack of response. Stay well away from this company is my advice.

Cons

Our trackers reported totally inaccurate location data to us for the entire period we used them. On sign up I was told they were the only company in the UK who have a service level agreement….answer phone within 30 secs, emails within an hour, solve issues within 24hrs. If they fail we can walk away which is reassuring. This turned out to be an absolute lie and I have emails evidencing their repeated failure to respond or engage with us when we discovered the trackers were actually relaying incorrect location data.

Review Source

MC

Michelle C.  
Director of operations  
Hospital & Health Care  
Used the software for: 2+ years

### "Run away and don't look back"

September 2, 2021

1.0

Horrible verizon connect it not customer oriented at all. They don't care about the customer and trying to get in touch with someone is terrible. There is discussion of a class action law suit against them.

Pros

I liked when it was fleetmatics and wasn't verizon connect

Cons

Customer service is absolutely horrible. I discontinued service and we are still being billed they have no idea what they are doing over there. DO NOT GET THIS SERVICE

Review Source

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