# Page 14 | Verizon Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 14 - Is Verizon Connect the right GPS Tracking solution for you? Explore 940 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/72551/Fleetmatics-Work/reviews

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Verizon Connect

3.2 (940)

[View alternatives](https://www.capterra.com/p/72551/Fleetmatics-Work/alternatives/)

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Last updated March 13th, 2026

# Page 14 - Reviews of Verizon Connect

## Showing most helpful reviews

Showing 326-350 of 940 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JW

Julie W.  
Marketing  
Consumer Services  
Used the software for: 2+ years

### "They Never Let You Leave"

May 2, 2023

2.0

Not bad until I tried to break up with them.

Pros

The service assisted with fleet management.

Cons

I’ve spent hours of my life trying to cancel “auto renew” after the end of my three year contract. The company was impossible to work with and I ended up having to do a credit card dispute to recover some of the thousands of dollars they charged me AFTER I cancelled the service upon selling my business. Their methods are exactly why the FTC is adding consumer protections against this type of consumer abuse.

Review Source

JC

Jackie C.  
manager/owner  
Construction  
Used the software for: 1-2 years

### "Incompetence Galore"

June 9, 2020

1.0

This will go down as one of the WORST decisions I made as a business owner. I am being charged monthly, taking it right out of the account, for devices I don't even have, and haven't had. When you call, GOOD LUCK. They will not respond, will not fix your problems, and when you call customer care, they close your case before resolved. The worst I have ever seen.

Pros

I liked being able to track our fleet, until we couldn't anymore due to not receiving the tracking devices for 6 months now on over half our fleet...and still waiting.

Cons

We are still, after having requested tracking devices 6 months ago, waiting. And do not expect to get any help with this either. The customer service is embarrassing at a minimum. They simply DO NOT CARE

Review Source

VR

Verified Reviewer  
Logistics  
Transportation/Trucking/Railroad  
Used the software for: I used a free trial

### "Worst customer service "

April 15, 2022

1.0

Hated it!

Pros

Wouldn’t know wasn’t even given the chance to try them due to bad customer service

Cons

Please train your people that answer the phone basic courteously and probably a thing or two about your service, like helping customers set up an account

Reason for choosing Verizon Connect

Used them for our other company. Their customer service got better over the past two years. Decided to give them a try for our new company and realized they never changed.

Review Source

KD

Karl D.  
firefighter  
Government Administration  
Used the software for: 1-2 years

### "Great fleet tracking software"

July 25, 2022

4.0

It has been great, their customer service has been responsive. Being on hold a little longer then we had hoped but overall its been a good experience.

Pros

The gps gives updates of where each car and truck is at and for how long.

Cons

Its a little hard to setup but with the amount of vehicles we had once we got it for the first couple it became easier.

Review Source

Response from Verizon

August 3, 2022

Thank you for taking the time to share your positive experience with us. We're happy to hear you are finding value in our product and services. Also, thank you for your feedback around customer service. We would like to learn more about your success with Reveal. If you are open to share, please email us at: CustomerAdvocacy@VerizonConnect.com.

VR

Verified Reviewer  
Vacation Counselor  
Hospitality  
Used the software for: 1-2 years

### "Great router for the money"

April 12, 2018

5.0

wireless printers and copier.

Pros

This router is powerful and I use it to connect 4 different pieces of office equipment. Is gets the job done without interuption.

Cons

I travel to a few different places where i setup. You have to make sure that the location has a decent connection.

Review Source

TL

Tyni L.  
Business Owner  
Individual & Family Services  
Used the software for: 1-2 years

### "Awful"

July 8, 2019

1.0

Their customer service and Management was Awful. We have been trying to close the account for 6 months. I was in contact with my representative who I spoke with a few time and never directed me correctly. I kept on emailing her since no one called us back after telling us someone would. I called today to see why I am still receiving invoices and they tell me that closing the account is a month process and they never received any cancellation request from us. The rep from Verizon Connect NEVER told us the process and today when I spoke to someone they told me that she's no longer working for the company. Yet her email is still active, and this is why she was not responding to my emails, she's still listed as our representative on our online profile. No one has taken over her accounts and no one is forwarding her emails from her clients to anyone. They told me that they never received anything because she is the only one who had access to her email and her emails are NOT being forward it to anyone. The rep was unhelpful as well today and I also spoke to his supervisor who was so rude and at the end of the conversation hung up on me. NEVER AGAIN WILL I USE THEIR SERVICES

Pros

Nothing

Cons

Everything

Review Source

cS

chuck S.  
driver  
Construction  
Used the software for: 2+ years

### "great product "

November 15, 2021

5.0

helps manage times for deliveries and give customers accurate deliveries times

Pros

how it breaks down times speeding idle times

Cons

haven't found anything that i do not like about this

Review Source

CT

Crystal T.  
Co-Owner  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Still getting bills and only used for almost 3 weeks"

September 7, 2022

3.0

Pros

the initial contact until the contract is signed

Cons

We could never get in contact with customer support. When we were issued a new account rep, we didn't know it, she never reached out to us until we were fed up and wanted the device out of the truck. The eld would never shut off so my driver was always over the limit of driving and the eld would run over the weekend when the truck is parked. Then we got calls from so many departments. Worse idea ever!

Reason for choosing Verizon Connect

the whole experience was flawless, and we get in contact with customer servic e with no problems

Review Source

Response from Verizon

September 15, 2022

Thank you for taking the time to provide a review. We are truly disappointed to hear about your frustrating experience. If there is anything outstanding that still needs to be resolved, please email us at: CustomerAdvocacy@VerizonConnect.com.

BC

Barri C.  
V.P. of Operations  
Construction  
Used the software for: 2+ years

### "Why Choose Verizon Connect Reveal"

February 10, 2020

4.0

Our experience has been good and we feel that this has made a big difference within our organization for driving safer and just being able to keep track of our vehicles when we need to. We have saved money on fuel and maintenance on vehicles.

Pros

Being able to reduce maintenance costs due to drivers having to stay within safe driving parameters. Also the auto alert emails for vehicle maintenance needs. Being able to track fuel easier and more accurately to each vehicle.

Cons

It doesn't seem that user friendly when it comes to setting up different alerts.

Review Source

BB

Bob B.  
Safety - Compliance Manager  
Construction  
Used the software for: 2+ years

### "Reveal Review"

June 19, 2019

2.0

Pros

Previous user before ELD mandate, so we were familiar with the product.

Cons

ELD App - to microphone feature - have to type everything, no state rule HOS set for Florida - this causes us to use federal rule set and have constant violations Back Office software - Problems are not addressed quickly, FMCSA requires inoperable ELD to be repaired in 7 days, when Tier 2 has 24 - 48 hours to contact you it does not always work. Parts are not shipped promptly.

Reason for choosing Verizon Connect

Already using Fleetmatics GPS Product

Review Source

OR

Oberlan R.  
President  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "worst tech support you can find"

July 26, 2021

5.0

Awful! is a improvement, there is not other words to describe it. Trying to talk with someone feels like you are talking with different companies, no coordination between departments.. No coordination and weeks pass and we have not one to help.

Pros

Zero support, awful service, no one is wiling to help

Cons

No support, even the installers make fun of the quality of the people who manages the installs

Review Source

KG

Korrine G.  
Human Resources  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Ups and Downs"

June 25, 2019

3.0

Pros

This software is fairly easy to use which we like.

Cons

3/4 of the time something is not working correctly. There always seems to be a problem of some sort. Whether the tracking is working, the drivers can't connect to their trucks, the logs keep them on driving, the unidentified miles are a disaster to work with. When I call Verizon support there are very few times they actually can give me an answer or solve my problems. It has been a very frustrating couple of years. But we keep sticking with it hoping things will get better.

Reason for choosing Verizon Connect

We already has GPS Tracking with Verizon so chose to stay with them and just add the elog portion.

Review Source

EL

Eric L.  
Contract Manager  
Industrial Automation  
Used the software for: 2+ years

### "Verizon ruined Fleetmatics"

October 24, 2018

1.0

Pros

Nothing anymore. Prior to Verizon purchasing Fleetmatics, it was serving it's purpose, and customer support and care was very good. Now that is not the case, and the product has suffered and the support is horrible.

Cons

Verizon switched to a new platform, so now to create a job card you must use two screens instead of just one. The Mobile App stopped showing our customer code which is a key component to the account and to our service techs for their time card. They deny the App changed, but it did. There is an issue with how the product is showing and totaling tax on material that isn't resolved in over 10 days for me, and it's a "glitch" they can't find a solution to. I've asked for my client data base, and they can't produce that either. DO NOT USE OR PURCHASE THIS PRODUCT! When I looked at this product the star rating was 4, it has been decreasing ever since.

Review Source

RC

Rod C.  
Owner  
Environmental Services  
Used the software for: 2+ years

### "Terrible support and customer service"

December 12, 2019

1.0

Very poor experience. Would not advise getting involved with this company.

Pros

When it was owned by Fleetmatics it was a good system. Very responsive and constant contact with their customers.

Cons

Verizon has very bad customer service and sales reps or "success reps" are not responsive until I told them I was not renewing g the contract. Then they responded with you have to give us 60 days notice to cancel. They also never gave us a refund on units not being used even when it was promised in writing.

Review Source

Amber S.  
Vice President  
Computer Networking  
Used the software for: 6-12 months

### "Good, but not great"

July 3, 2018

3.0

Pros

I like that we can create jobs and dispatch them to our techs while they aren't at the office. It is also nice to have all of their notes automatically attached to the work orders

Cons

Projects are a little difficult to manage in this software. There is no real easy way of doing it. There is also not a way for our techs to view when they have previously clocked in and out, and that is a huge in convenience.

Review Source

DL

Dianna L.  
Compliance Manager  
Warehousing  
Used the software for: 2+ years

### "My view on this Software"

February 10, 2020

5.0

We know where are trucks are at if someone questions there location, you get that a lot in the trucking industry. Easy to navigate for our mechanics to do roadside service calls or any other person doing a roadside service call for us. We are able to tell them exactly where the truck is. (even being able to give them the mile marker number.)

Pros

It's accurate and easy to use for the computer literate people. It helps me report the daily activity of our drivers to the Officers of the company and project managers.

Cons

There is not much that I don't like about it.

Review Source

AM

Amanda M.  
Closet Coordinator/ Designer  
Building Materials  
Used the software for: 2+ years

### "Great Product!"

January 30, 2023

4.0

Very good. We always get the phone calls or messages and I love how if a message is sent, it comes to my email.

Pros

I love that I am able to forward our work calls to my cell phone. So not matter where I am at, I can answer the phone.

Cons

The app can be tricky. I just use the desk phone we were given and make changes from it, if I will be out of the office.

Review Source

JM

Jared M.  
Dispatch  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Asset Trackers"

April 7, 2020

1.0

Our experience with Verizon connect was good on the reveal side and with the powered trackers, but it was terrible with the non powered asset trackers.

Pros

It is easy to use and our trailers pulled by owner operators are able to be seen on the same screen as our trucks that use Verizon connects powered gps tracking units.

Cons

The non powered asset trackers don't update as often as the sales team will tell you that they do. We were told that they would update every 90 seconds, but this would shorten the battery life. After we started installing them we found that they weren't updating like we wanted, but I was told that could be changed, so we kept installing them. After we had 12 of the 20 units installed they told us that the units wont update that often and are basically useless for what we need. Now they want us to pay $200 per installed unit($2400) to be able to switch to the powered asset trackers.

Reason for choosing Verizon Connect

We chose Verizon connect for our asset trackers because we were already using Verizon connect in our trucks and we would be able to use one screen to view our trucks and our trailers that are pulled by owner operators.

Review Source

RK

Rainer K.  
Speditionsleiter  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Kundenservice miserabel, falsche Abrechnungen"

September 23, 2021

3.0

vor Jahren war die Zusammenarbeit noch gut, im Frühjahr hat ein Mitarbeiter der jetzt nicht mehr da ist weitere Geräte zum Test angeboten, dies hat aber technisch nicht funktioniert, seitdem monatlich falsche Rechnungen, kaum Reaktion, persönlich sind die MA kaum erreichbar, seit einem halben Jahr keine Lösung in Sicht, weiterhin falsche Rechnungen. FINGER WEG!!!

Pros

das Produkt ist gut, die Flexibilität per Strom vom Zigarettenanzünder gibt es mittlerweile nicht mehr

Cons

mittlerweile müssen die Geräte fest verbaut werden, dadurch nicht mehr flexibel wechselbar

Review Source

EL

Erin L.  
Owner  
Facilities Services  
Used the software for: 2+ years

### "Painful experience as a Work customer"

April 12, 2018

1.0

I gave a 60 days notice to cancel our account and they shut down our access 2 weeks later. Right now I have customers calling that want us to do work and I can't schedule them. I cannot add any parts or labor that my service technicians are out there doing. I also don't have access to the jobs completed from April 1 - present that we haven't billed for yet. I have spoken to our account manager and she doesn't have authority to get us back in line. Getting someone to call me back is next to impossible.

Pros

It worked much better than scheduling and tracking customer data in Excel. For us to go from very manual to using software and an app was good.

Cons

Very little flexibility A LOT of manual and very time consuming tasks required for a software that should allow for automation

Review Source

JA

Jerry A.  
Privacy Officer  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Run Away!"

June 19, 2019

1.0

We have had this ELD system for a year and a half. It is a weekly challenge with issues. Many DOT non-compliance issues with the software. Constant issues with the devices themselves which usually stem from poor installations by the installers Verizon hires. Zero support when you bring up issues, the standard is we will send this to development to which you will never get an answer or resolution. I could go on, but the list is to long. Run away fast and find another solution for your feet!

Pros

The initial promise of how well the software worked and how great support was going to be. Also the fact that Verizon does the installations.

Cons

That after the contact was signed, support is non-existent and the product is horrible and non-compliant.

Review Source

tP

tami P.  
Horrible service  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Horrible service"

July 22, 2022

1.0

Pros

None thus device doesn't update enough to make it useful for me.

Cons

Wasn't real time. Only updates every 15 min. I cancelled the service a few days after I finally got the device. 6 months later they are still charging me for a device I already returned. Now they expect me to pay 800 for a cancellation fee for something I only had a few days and wasn't happy with.

Reason for choosing Verizon Connect

I didnt

Review Source

Response from Verizon

July 25, 2022

Thank you for taking the time to provide a review. We are truly disappointed to hear about your frustrating experience. If there is anything outstanding that still needs to be resolved and you need assistance, please email us at: CustomerAdvocacy@VerizonConnect.com

AD

Angela D.  
office manager  
Construction  
Used the software for: 2+ years

### "Tracking our Vehiles"

February 4, 2020

5.0

We have been doing business with Verizon for quite awhile.. Very happy with it.

Pros

I like the fact that we can track each truck individually. It shows the street the truck is on which is a plus. I use this when doing payroll. Can check and see what time the trucks leave In the morning and return in the evening.

Cons

We noticed that if the men put their paper work on the dashboard, it doesn't track the truck. Unless this is just a coincidence. Really don't have anything at this time to share.

Review Source

lS

larry S.  
Manager  
Government Administration  
Used the software for: 2+ years

### "Needed for safety"

December 13, 2019

5.0

We utilize daily to maintain safety standards implemented by DOT officials regarding roadway transportation. Allows us to respond to customer complaints and select operators for safety awards

Pros

The ability to track locations of vehicles, and related speed for safety monitoring purposes is fantastic for management staff

Cons

Everything is great, it does what was described when purchased. Setting up the vehicles in the system is timely but worth it

Reason for choosing Verizon Connect

they are the best in the industry, and costs are minimal

Review Source

TF

Theodore F.  
Business Operations Executive  
Construction  
Used the software for: 2+ years

### "Horrible Customer Service"

November 6, 2018

1.0

Pros

Software works fine and is easy to use. Mobile app and desktop functionality works well. Customer service is what is severely lacking

Cons

Absolutely horrible customer service!! There is never ONE time that I am not on the phone for less than 20 minutes even if I need a small change. Verizon has ruined this Fleetmatics company when it purchased them and we are not very unhappy with the service. I will never refer anyone to Verizon Reveal for these reasons.

Review Source

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