# Page 15 | Verizon Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 15 - Is Verizon Connect the right GPS Tracking solution for you? Explore 940 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/72551/Fleetmatics-Work/reviews

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Verizon Connect

3.2 (940)

[View alternatives](https://www.capterra.com/p/72551/Fleetmatics-Work/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 15 - Reviews of Verizon Connect

## Showing most helpful reviews

Showing 351-375 of 940 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DM

Danny M.  
Operations Manager  
Building Materials  
Used the software for: 1-2 years

### "Tracking"

January 26, 2023

5.0

Pros

The live map, helps track when the trucks are returning to the yard,

Cons

If you don't type in the correct wording in the help box it doesn't except it.

Review Source

JS

Jorge S.  
Director Support  
Security and Investigations  
Used the software for: 2+ years

### "Great Scheduling tool for the money"

September 26, 2019

4.0

Pros

The software is very inexpensive for the features and functionality you receive. It is great for businesses just starting out or smaller field service organizations. Lots of great features for the price.

Cons

There are some limitations to what it can do. Reporting is somewhat limited but still provides many options for custom reports. Inability to view a large number of jobs because you can only search for job numbers one at a time.

Reason for choosing Verizon Connect

Price and features

Review Source

GM

George M.  
HR & HSE Director  
Oil & Energy  
Used the software for: 1-2 years

### "Verizon Connect"

June 7, 2019

3.0

Fair to good. Helpful in tracking our vehicles & drivers. The cost is somewhat high. Scheduling installations is still a nightmare & my co-workers want to get rid of the Verizon Connect products. I'm still neutral on that, as Verizon Connect Reveal suites my needs.

Pros

It's fairly easy to use. I like the total mileage reporting & fuel reports. They make my IFTA Fuel Tax reports simple!

Cons

Verizon has some self powered tracking devices that I can't get on my mobile phone. Due to this problem, I have allowed one of their competitors to devour their market share. The name of that company is GeoForce. They have you beat badly on your mobile tracking devices.

Review Source

AW

Andrew W.  
Director of Finance  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Their customer service is truly awful"

July 16, 2020

2.0

The terrible customer service really eclipses everything else for me.

Pros

The dashboard is fairly easy to use, and has some good features.

Cons

Oftentimes the units will go an extended period of time without sending back a signal. I've emailed customer service about this repeatedly but they do nothing about it. We're under contract so we cannot leave, so we're just stuck. \*\*Whatever you do, do not sign a contract with this company\*\*

Review Source

DC

Dustin C.  
Owner  
Construction  
Used the software for: 2+ years

### "Worst Company Ever"

October 1, 2021

1.0

Horrible to work with. I've sent in all documents to cancel but they later say they never recieved them and then you get auto-signed back up under contract. Stay away from this company.

Pros

Nothing, it was horrible. Not user friendly.

Cons

Not user friendly, very hard to navigate. Customer service is horrible.

Reason for choosing Verizon Connect

Never choose Verizon Connect.

Review Source

DS

Dawn S.  
Accounts Payables Admin  
Construction  
Used the software for: 2+ years

### "tracking software"

June 19, 2019

5.0

the problems we solved was time management, our drivers putting extra hours on their time sheets, when you look online and can see when the truck is cranked up or moved.

Pros

We are able to track our trucks, see where they are sitting and most time catch them when they say they are somewhere they should not be.

Cons

When we first purchased this software it was confusing on how to track, customer service didn't really know how to explain what I needed to do. but we finally figured it out.

Review Source

GS

Grace S.  
Property manager  
Real Estate  
Used the software for: 1-2 years

### "G Review"

November 12, 2022

5.0

I do not consider switching after hearing other competition’s customer reviews.

Pros

The communication factor is efficient and valuable.

Cons

Verizon service sometimes do act up, but not like the others.

Review Source

MS

Mary S.  
Controller  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Customer Service is horrible"

April 23, 2019

2.0

I would not recommend to sign with Verizon connect. We signed with Fleetmatics and were happy when Verizon Connect bought Fleetmatics we have had nothing but problems

Pros

Geofencing, Asset Tracking, Route replay, reporting

Cons

Horrible Customer Service, as long as the product you get is functional it is very useful, as soon as you have any issues and need help from Customer Service expect to get extremely frustrated and expect hours on the phone on hold etc to get your issues resolved.

Review Source

RS

Regina S.  
HR/Risk Manager  
Construction  
Used the software for: 2+ years

### "Best Features"

June 26, 2019

4.0

Pros

We use this product daily. Reporting features are generally good. Tracking for fuel usage, safety, and travel/stops very good. Overall would recommend.

Cons

Wish the Dashboard was more user friendly. Updates have made navigation less user friendly compared to previous version. Also wish we received regular updates when our account rep changes. Has made ordering or replacing new units difficult.

Reason for choosing Verizon Connect

Fit our business needs at the time.

Review Source

SL

Sal L.  
President  
Construction  
Used the software for: 2+ years

### "My experience"

June 19, 2019

5.0

Overall my experience has been a pleasant one.

Pros

It was simple to use. The app doesn't crash on me all the time like others that I have tried. It gives you a ton of information and its pretty accurate for the most part.

Cons

I had to get it on at least 5 cars.......it updates every 90 seconds which I think its too much. It doesn't save the traffic information so sometimes its hard to understand why my guys may have take a certain route.

Reason for choosing Verizon Connect

Price and Reviews

Review Source

SM

Steve M.  
Owner  
Construction  
Used the software for: 6-12 months

### "BUYER BEWARE DO NOT BUT!!! Dont ignore the reviews"

June 12, 2020

1.0

The absolute worst company I have ever dealt with

Pros

I originally liked the Large name “verizon” but Do not be fooled. Buyer beware!

Cons

Double charged and charged extra for months, regardless how many hours and email I spent weekly trying to fix this. Service always cuts in/out Customer service is the absolute worst, everyone says they will put in a request to give them 30 days, then you call in 30days and they say no request was ever submitted... repeat...repeat

Alternatives considered

[Michelin Connected Fleet](https://www.capterra.com/p/10014311/Michelin-Connected-Fleet/)

Reason for choosing Verizon Connect

Name brand, great customer sales experience but once you sign, all goes down the drain.

Review Source

LJ

Lorie J.  
Owner/Consultant  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "I do not like the way it is set up. Loosely conforms to ELD Mandate. Too much for so little"

March 14, 2018

2.0

GPS tracking is the best benefit

Pros

easy to learn; App is clear to see, set up is decent.

Cons

Requires blue-tooth to connect to equipment. Turn it off and alerts you to connect even when drivers are not driving. Cannot save trailer fleet - drivers type in every day Driver cannot add to a previous day or Off Duty log (limited on what they can do) Admins have more authority changing/editing the logs than drivers do Drivers have to "sign & certify" an incorrect log before an Admin can correct it Webex training is limited and Hosts do not know the trucking industry App tells a driver s/he has 13 days to sign/certify a log... What? Inspection form has only 10 items on it. Cannot select a vehicle and complete a previous day's inspection if the vehicle is not within range Drivers have to type in detailed mechanical issues when found before page will close Out of Service items reported will not "red tag" the power unit in the app Does not allow tracking or reports for of CDL/MEC expirations On Duty sub-status has only 4 (Fueling, Inspection / Loading / Unloading) . Drivers are On Duty for other reasons (Waiting to un/load; Accident; Warehouse; Training; Office; Breakdown) Bare bones product not worth the huge amount of money for just the GPS and ELD features. I do not recommend it.

Review Source

KG

Karen G.  
Controller  
Construction  
Used the software for: 2+ years

### "Highly Recommend"

June 24, 2019

5.0

This helps us to double check time card accuracy. It also allows us to see, minute by minute where each and every one of our trucks in our fleet are.

Pros

This software allows us to track where our employees are. Not only for payroll purposes, but also if we need to know right that moment where someone is. We pour concrete and we can tell how far out our drivers are at any given moment.

Cons

I think it is a little bit expensive, but we have to have it so we have to pay it.

Review Source

JI

Jeremy I.  
Director of Business Development  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Connect Review"

June 18, 2019

3.0

It took a while for them to understand what was needed and what this product is being used for. Things are getting better, but still have a ways to go.

Pros

I like the functionality of the map, going to a satellite view really helped me pinpoint where my drivers are.

Cons

It doesn't recognize that a new driver is in the truck, it doesn't force him/her to put in new credentials after every run. The equipment wears out often, and we have to replace units that were just installed.

Review Source

AS

Annette S.  
COO  
Security and Investigations  
Used the software for: 1-2 years

### "Good product TERRIBLE customer service"

June 7, 2019

4.0

I really like the idea of using this "previously fleetmatics" it integrates with many companies and was affordable... however trying to get anything done is like pulling teeth. There are many, "yes i can" only to find out no they can't. they dont try to help you when they didnt ship out the unit to you.. and then have to hire subs to get it installed - no you can't do it yourself. The subs seem few and far between and take forever to schedule. Overall the like the product. it is reliable and the user interface is easy to use.

Pros

the user interface is easy to navigate and use

Cons

the customer service is terrible, if you need a new GPS unit takes 7-10 minimum..and they do not care to try to speed up the process.

Review Source

VL

Vince L.  
Fleet manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Fleetmatics REVEAL Review"

June 7, 2019

4.0

It has allowed us to track off route activity and give real time position updates to our customers for better ETA's.

Pros

The ease for non-computer people to use and be comfortable in locating trucks. the ability for me to change GPS to new equipment without having to go through Verizon. My mechanic changes the unit and I manage it on the computer.

Cons

Not being able to customize reports to my liking. They are canned and do not allow for multiple factors to be filtered.

Review Source

SE

Sharon E.  
safety/dispatcher  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Learning curve"

June 18, 2019

4.0

It's been a learning curve,

Pros

easy of learning right from the get go. This company has learned and grown along with our company needs.

Cons

dealing with a different person every time you call in for help.. I wish they would let you know every time they do update to the software programs.

Reason for choosing Verizon Connect

We were a Verizon cell phone customer all ready... I liked there packet... The sales man came to office made a great pitch on the program.

Review Source

RC

Roy C.  
Director Of Logistics and Purchasing  
Oil & Energy  
Used the software for: Less than 6 months

### "DO NOT WORK WITH THIS COMPANY IF YOU VALUE YOUR TIME. I HAD 6 1/2 MONTH OF NIGHTMARE WITH INSTALLATION AND THERE BUREAUCRACY. YOU HAVE BEEN WARNED "

December 22, 2017

1.0

they don't respect our business , they don't respect their company, and they don't take pride in their job. i was asking my self where is management in this company , the answer is there is no management. don't sale what you cant deliver because the next paragraph is whats gonna happen i am sending them a 30 day notice from our legal department . and getting out of this relationship if you still do business with this company after you read this don't complain after.

Cons

Would not recommend this company under any circumstance. i purchased 150 with logbook units to be installed with 200 more unit option, was promised installation will take 45 days for the first 100 units 6 1/2 month later i have had 90 units installed and on DEC 18 2017 my account leader notify me that we may have 32 out of the 90 units that logbook will work on them since they install the wrong units. since then i was promised that 100 units will be overnight to me to rectify the situation to this moment i have not received any units email or any call from anyone in Verizon WORK. despite the fact i emailed them daily since, with no respond what so ever. this after i tortured for 6 /12 month with there scheduling department that never call you or answer the phone, they will ask you to send a list 20 times for the same units and never be proactive and do there job finishing what ever was assigned to be installed . there billing department do not respond and will charge you different rates then what was agreed and before charges should apply. each department at Verizon WORK is a stand alone if they need to communicate good luck with that it take weeks . in short they don't respect our business , they don't respect their company, and they don't take pride in their job

Review Source

MR

Monica R.  
Office Manager/Owner  
Construction  
Used the software for: 2+ years

### "Great Software"

June 7, 2019

5.0

We are able to see if our crew members are wasting time. It is easy to locate them and to ensure they are following good driving practices. If I get a complaint about one of my drivers over the phone, I am able to use time/location to determine which driver was rude, etc.

Pros

Easy to add/edit vehicles. Reports are easy to run, very self-explanatory. Anytime I have had to contact customer service, I get a very quick and friendly response.

Cons

I wish it refreshed location more often on the live map.

Review Source

LD

Leon D.  
Owner  
  
Used the software for: Less than 6 months

### "Really bad Joke!"

October 10, 2017

1.0

I have had one of the worst experiences of my business life with this company. Every vehicle they installed a gps unit on, started having major issues. I have reached out to them to get this resolved, but no one answers their phone or returns my calls. More than 1 month later and several different installers and the problems continue with the company telling me to take it to a mechanic to get the issues fixed and they will reimburse me. They have installers who are not in any way qualified to install these units and they leave the customer with the problem of getting the vehicles fixed. I have never had such a bad experience with a company. I am waiting for the camera crew to pop out and tell me it was just a horrible practical joke. I can say without a doubt, this company only cares about its large customers. Any company with 5-10 vehicles doesn't warrant good customer service. I had them remove all the units yesterday and now I have to get all of my vehicles fixed. If you dont have 50 or more vehicles, Verizon WORK and verizon will not give you any support or customer service and leave you with holding the bag of problems they created.

Pros

.

Cons

I wish I could say there are some. Dealing with this company has been a nightmare. I have never had such a bad experience with a company. How can a national company have such poor customer service. Horrible customer service. Installers who do not know what they are doing. They completely screwed up my vehicles and left me holding the bag to get them fixed. Offering to remimburse me.

Review Source

AS

AMBER S.  
SERVICE COORDINATOR  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "CUSTOMER SERVICE WAS HORRIBLE"

July 2, 2019

1.0

CUSTOMER SERVICE WAS HORRIBLE. TOOK 9 MONTHS TO GET CREDIT APPLIED FOR SERVICES THAT WERE NEVER RENDERED AND SHOULD NOT HAVE BEEN BILLED. HAD TO CANCEL CONTRACT AND HAVE CREDIT APPLIED TO CONTRACT BUYOUT IN ORDER TO GET CREDIT APPLIED.

Pros

EASY TO USE. WEBSITE AND MOBILE APPLICATION MAKE IT EASY TO KNOW WHERE VEHICLES ARE AT ALL TIMES.

Cons

OCCASIONAL ISSUES WITH GPS SHOWING VEHICLE IN MIDDLE OF OCEAN OR STOPPED AT SAME LOCATION FOR DAYS/WEEKS. TECH SUPPORT TOOK FOREVER TO RESOLVE ISSUES.

Review Source

EA

Edwin A.  
Owner / Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Gangesters"

July 20, 2021

1.0

Pros

It is a good product. Others are better.

Cons

Customer service team. I asked to add more features, but we could not agree on price. I asked to cancel my contract when it was time to renew, they promised that we would come to an agreement on price. The day after my renewal date, the app was still working, called back to enquire. They told me that the contract was renewed for THREE more years and there would be no way to cancel.

Review Source

SA

Susana A.  
Admin  
Logistics and Supply Chain  
Used the software for: 6-12 months

### "Not happy with business account "

October 10, 2022

3.0

Poor csr....

Pros

None basic use sometimes does not connect

Cons

Features don't always connect. Overpriced

Review Source

Response from Verizon

October 14, 2022

Thank you for taking the time to submit this review. We are disappointed to hear about your frustrating experience with customer service. We strive to improve and welcome the opportunity to make this a better experience for you. If you would like additional assistance, please email us at: CustomerAdvocacy@VerizonConnect.com.

CS

Curtis S.  
Chief of Fire & Rescue  
Public Safety  
Used the software for: 2+ years

### "Probably a good product, but doesn't work all that well for us."

June 17, 2019

3.0

We wanted accountability for ambulance drivers. We have achieved that. We also wanted optimized efficiency in operations, unfortunately the product hasn't been reliable enough to achieve this.

Pros

When it works, I find it easy to use and very helpful.

Cons

In our mountainous region, the product will often lock up for long periods of time which makes it impossible to track our ambulances. Even when not locked our units often don't refresh as often as they should.

Review Source

SB

Steve B.  
HSE/FLEET Manager  
Oil & Energy  
Used the software for: 1-2 years

### "Poor"

June 10, 2019

2.0

Pros

Customer Support very helpful in assisting drivers and admin with questions and issues. However, this delays our daily work progress due to repeated problems of maintaining service connections with devices and software in remote areas. Unable to utilize status duty changes if service is unavailable.

Cons

Unable to maintain service in remote areas. Unable to utilize when out of service area. Disagree that a paper log should be maintained daily along with eld software. Not user friendly. Spending a lot of time with customer service and delaying progression of work duties.

Review Source

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