# Page 16 | Verizon Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 16 - Is Verizon Connect the right GPS Tracking solution for you? Explore 940 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/72551/Fleetmatics-Work/reviews

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Verizon Connect

3.2 (940)

[View alternatives](https://www.capterra.com/p/72551/Fleetmatics-Work/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 16 - Reviews of Verizon Connect

## Showing most helpful reviews

Showing 376-400 of 940 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DS

Dakota S.  
Personal Assistant  
Religious Institutions  
Used the software for: 2+ years

### "Increase work productivity "

January 16, 2023

5.0

overall we have a positive experience from working with Verizon connect.

Pros

This software really helps our team more our business forward, they always have offers for discounted pricing as well.

Cons

It can be hard to get in contact with Verizon team and it is a bit tricky to set up this, we are thankful for this software.

Review Source

EP

Emily P.  
Secretary  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "New ELD's with Verizon Connect formerly Fleetmatics"

November 2, 2018

3.0

I think it would be a lovely service once all the bugs are worked out of either the tablet or the connectivity. There are an amazing amount of features available that are really cool and can come in handy. Although, I do hope they will get better so that our drivers can operate with them like they are intended.

Pros

I'm not quite sure if the issues that our company has had with the new ELD's is a software matter or rather with our hardware. The main issues our drivers have had are with status changing by itself. A good example, when a driver has changed status to off duty for 30 min, break, suddenly the status changes on its own back to driving or something. We've had several occasions where the drivers havent been able to use the ELD's due to either not being able to log in and get to the dashboard or the app just not refresing .

Cons

Sometimes it doesnt work properly and therefore drivers have had to run paper logs in the meantime while we try and get it, our drivers have to

Review Source

MB

Martin B.  
Business  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Service not as advertised."

March 24, 2021

2.0

We had the wrong hardware installed on more than half of our fleet. We were charged for both installations to correct their mistake. We were given inadequate support to correct the numerous failures of their platform. It was a 0/10 experience.

Pros

This ELD service admittedly has some nice features and I am sure they are still developing more handy features. I liked the ignition buzzer feature that forced drivers to interact with the app or hear anannoying buzz until they do.

Cons

The problem with this software is the numerous glitches, problems with automatically signing in drivers who were not even working for multiple hours and losing entire segments of a trip when the app unexpectedly closes. It was ultimately not usable because it exposed our company to risks of being unable to meet federal ELD mandates due to its regular failures. Luckily we were able to recognize these problems early on and rapidly replaced this system to get back on track.

Reason for choosing Verizon Connect

It was recommended to us by Verizon business solutions senior management as a good way to have a single source of support for our technology.

Review Source

MJ

Mikki J.  
Director  
Government Administration  
Used the software for: 2+ years

### "Awesomw Product"

June 18, 2019

5.0

Pros

We are able to track drivers when customers call with a "you haven't been here in a month" complaint we can immediately pull up the data and tell them the time and dates drivers were there. Being able to track the fuel allows us to save money and that more than covers the price of the yearly contract!

Cons

So many features I feel I would never use them all but I guess that is a good thing

Reason for choosing Verizon Connect

The features and price

Review Source

AP

ADILSON P.  
ceo  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Price"

June 7, 2019

4.0

the customer service is not good at all

Pros

The product is overpriced, there is a lot of other similar products with better price

Cons

it made my company have a more professional feel

Alternatives considered

[Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/)

Reason for choosing Verizon Connect

did not know there were so many others options

Review Source

DD

Diane D.  
Office Manager  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Vehicle Tracking Review"

June 19, 2019

5.0

My overall experience with Verizon Connect Reveal is very positive. If I have questions about any part of this product I simply call customer service and they are all very knowledgeable about the product.

Pros

The thing that I like most about the Verizon Connect Reveal is that the software is very user friendly. You can see where all of the company vehicles are at all times and how many stops were made and the duration of each stop. It is also useful when documenting the hours that an employee spent on the job.

Cons

There really isn't any negative thing that I can say about the software. It does everything that I expect it to do.

Reason for choosing Verizon Connect

The reason that we chose Verizon Connect Reveal over other products is that it was very user friendly and they offered the package that we needed.

Review Source

BK

Blaine K.  
owner  
Construction  
Used the software for: 2+ years

### "Time and Money saving "

June 19, 2019

5.0

we are a service company it makes us more efficient and are able to do more service calls per day, also keeps my employee more accountable on driving habits, and shortest routs to jobs.

Pros

knowing where our trucks and service techs are at all times.

Cons

with having all our phones and GPS with Verizon it would be great to get a discount seeing they have all our business.

Reason for choosing Verizon Connect

we already have all our phones with Verizon it just makes scents.

Review Source

DS

Dirk S.  
CEO  
Consumer Services  
Used the software for: 2+ years

### "The product and functionality are ok and in line with many other providers"

June 7, 2017

2.0

Vehicle tracking, idle times and vehicle usage

Pros

Tracking is pretty good and fairly accurate, easy to use once set-up. Reporting is ok too and comprehensive

Cons

The sales team, they will rope you into a 3 year contract promising you the world, then they "allow" anyone in your company to add devices, each of them run on a separate contract, which then needs to bought-out. My problem is that they allow "anybody" to add devices which holds the owner responsible for the cost and buy-outs. I would not recommended for this reason, and caution everybody entering into agreements with them to limit the user

Review Source

MG

Melinda G.  
President  
Construction  
Used the software for: 2+ years

### "Love the Garmin messaging interface"

June 8, 2019

5.0

Has totally changed how we do business. Service when needed has been exceptional

Pros

Being able to message my drivers one at a time or all at once through the Verizon Connect messaging has saved so much dispatching time and phone calls. Drivers can also message back so you know when the message is received.

Cons

Little more expensive than other tracking software but for us the Garmin interface has been worth it for your firm.

Review Source

BA

Beau A.  
Vice President  
Security and Investigations  
Used the software for: 2+ years

### "Nice product, customer service... not so much"

June 19, 2019

2.0

Not worth the time and money. Found better solution at half the cost and just as reliable. They actually believe in their product and don't force you into some ridiculous 1 year contract with 90 written withdrawal...RIDICULOUS!!!

Pros

Functionality and ease of use. Detailed analytics.

Cons

1 year contract is ridiculous, and the out clause horrible. The price is not competitive at all. The customer service and communication is one of the worst we have delt with.

Review Source

MB

Marianne B.  
Accounting Specialist  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Satisfied with the software and easy to use."

June 11, 2021

5.0

Verizon connect has been easy to use and feel anyone person can use it.

Pros

Routing, the visibility and the mapping of each vehicle is awesome. The reports needed are easy to run.

Cons

I have not found something I dislike. The features the software has have been easy to use. I have nothing to complain about.

Review Source

AF

Adrienne F.  
Administrative Assistant  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Pleased with Verizon Connect"

June 24, 2019

4.0

We used a detailed report for court purposes (in which they said we were speeding, and was not) and accident situations in which were not our fault.

Pros

The dashboard is easy to use for informational purposes and for reports.

Cons

The devices do tend to stop working from time to time. Verizon Connect should have the techs come out to service to make sure they are all working properly.

Reason for choosing Verizon Connect

Another company had referred Verizon Connect Reveal

Review Source

MB

Melanie B.  
Office manager  
Construction  
Used the software for: 1-2 years

### "Not the greatest..."

March 25, 2021

4.0

For the price you pay, it is not very user friendly. Your account manager or support person that is supposed to help and provide support along the way changes constantly and they cannot keep up with your needs.

Pros

Has lots of features and they promise you it will do anything you want it to.

Cons

Difficult to use and customer service and online training is not helpful.

Alternatives considered

[Cro Software](https://www.capterra.com/p/146298/Cro-Software-Solutions/)

Reason for choosing Verizon Connect

We already had phone service with Verizon.

Review Source

GP

Gregory P.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Do your research"

June 15, 2019

2.0

Horrible. Paid for 5 units when only 2 would work at any given time. Could not handle my older equipment. Finally just installed GPS but it didn't work right either

Pros

The fact that I had Verizon wireless for years, I figured connect reveal would be just as good.

Cons

Charged for product that did not work. Poor follow up. User wouldn't track. Product followed truck but not user. Promised resolution, unrealized. Found Verizon connected through the old company they replaced. After going with another company and taking Verizon out of my trucks, I realized it went through Teletrac's old equipment.

Review Source

SH

Shannon H.  
Program Coordniator  
  
Used the software for: 2+ years

### "Have used Fleetmatics/ Verizon connect for years."

April 30, 2018

4.0

Pros

The updating of the vehicles is frequent. The satellite imagining is pretty good. Works well with sending addresses to our technicians for calls.

Cons

Customer service has gone down hill. Especially since Verizon bought out Fleetmatics. I used to be able to get someone on the phone very quickly. Now it has literally taken me weeks to get someone on the phone. Have considered using other companies.

Review Source

GW

Gina W.  
HR & Safety  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Needs to get better!"

July 2, 2019

3.0

It has been a battle. We finally just gave up and we just deal with it.

Pros

It seemed like the best choice at the time, but honestly I am not sure now. We are pretty much locked in for a while.

Cons

The reporting stinks. There is no way to customize for our business needs. You get what it is. Nothing more.

Reason for choosing Verizon Connect

We thought it was going to be the easiest to work with. Turns out we are just another number.

Review Source

sW

shane W.  
Flet and Safety Manager  
Construction  
Used the software for: 1-2 years

### "Product good customer support lacking"

June 7, 2019

4.0

The website if fairly easy to use. The main issues I've encountered is ordering new units is a chore, you can order on line but then sometimes they do not get the order. If you go through your rep and say speceifically which vehicle it is for and who the contact is, for the next week you will get calls asking about installing and every time you have to give them the same information.

Pros

Once its up and running it is easy to use and my drivers do not have problems with the ELD functions.

Cons

Seems to have issues sometimes with connectivity. Customer support is still spotty, sometimes you get someone that helps and sometimes you don't.

Review Source

JK

Jennifer K.  
Owner  
Construction  
Used the software for: 2+ years

### "Worth the money"

August 27, 2019

5.0

n/a

Pros

I recently upgraded to using the dashcams and within 24 hours an employee who was stealing from us and using his work vehicle to do side jobs was revealed and rather than stop he quit. He cited the dashcams over and over again in his complaints as he had his temper tantrum and left. I say good riddance

Cons

The fact that they won't let me leave this review without filling out the cons

Reason for choosing Verizon Connect

n/a

Review Source

NF

Nick F.  
project management  
Consumer Services  
Used the software for: Less than 6 months

### "Verizon WORK Review"

November 11, 2016

3.0

For the past month and a half I've been working with learning the Verizon WORK software as well as Verizon REVEAL. This software is definitely ideal for those starting a business and would like to keep track of their fieldworkers. Although i do feel that this software is not for every industry. I'm in my mid 20's and can confidently say that I'm technologically inclined and learned this with a fast paced manner. This software can be easily learned by younger generations but I'm finding it very difficult teaching our older office administrators how to use this management system. This goes as well with the mobile app.

Pros

Has quick respond time on uploading and saving. There are multiple ways to do one specific task, so there's not just one way to navigate through the software. You can set specific restrictions on certain fieldworkers/ admin controlling their ability what to see on a specific job dispatched to them. The implementation team is very patient and will schedule as many training sessions as needed to learn the functionality of the software.

Cons

Customer support is not great. Takes long to respond back. Needs time to learn how to use for older people. The implementation data process can be tedious and is not accurate even when put in the requested form they ask. I suggest correcting any mistakes yourself through the program after all data has been imported

Review Source

IG

Ian G.  
Director/manager  
Facilities Services  
Used the software for:

### "Garden Waste Maintenance Professionals Brisbane"

November 8, 2018

1.0

In my opinion the Verizon Connect Work is a SCAM, they will CON you into believing they can customise their software. My advice to anyone looking for software to streamline their business would be KEEP LOOKING, do not to get sucked in by their smooth sales talk.

Pros

The only thing this company does well is their sales pitch and they are also very happy to and good at taking your money without providing any usable software.

Cons

Be very wary, they promise the earth.... to get you to commit to a 12 month contract. They promise to have the ability to customise their software to achieve what you need it to be capable of doing. They are good at reassuring you there's solutions to the software's shortcomings and then fail miserably because they never provide any solutions or support. This company managed to CON me into a contract to pay THOUSANDS of dollars for a subscription license to access software that was completely unusable. We could not and did not use their software as it was incapable of continuing to implement our customer service scheduling, nor could they manage to customise the invoicing software to achieved what was promised. BE WARNED they will be happy to take your money without providing any thing usable and then refuse to refund any portion of the subscription fees paid.

Review Source

KE

Keith E.  
Ops Manager  
Security and Investigations  
Used the software for: 2+ years

### "customer service sucks!"

December 27, 2020

4.0

The product works but if you need service pray and that doesn’t help! let’s attempt to get it fixed then we’re looking for another provider!

Pros

The software works and it’s easy to use but God for bid if you have a problem with the equipment

Cons

no matter what you try emailing her phone the people seem to be brain dead promises and nothing happens. schedule an appointment and they never showed up. i’m going for over a month.

Review Source

DD

David D.  
SVP  
Construction  
Used the software for: 2+ years

### "Doesnt work!"

December 18, 2018

1.0

Occasionally you will get the driver name on each vehicle but then it just stops working. Verizon is not able to support the product at all. If you call them they will blame it on the vehicle being in an area that does not have good coverage. When we pointed out that there were three vehicles in the same area and only one worked they did not know what to do or say. Totally frustrating experience!

Pros

If it worked it would be a great service. Unfortunately the product will not consistently show who is driving the vehicle. Very Frustrating experience!!!

Cons

Just does not deliver the data points that they promise. What is worse they cannot support the product at all.

Review Source

LB

Laurie B.  
President  
  
Used the software for:

### "love this product/service"

November 10, 2010

5.0

i love this product, the fact that it is consistantly upgraded and tweaked. i really never have taken advantage of any training because it is so easy to use, even a dummy like me can utilize it, and my other managers get the reports they need.

Pros

user friendly, helps to identify where our drivers are. it's the first thing i open up on the computer every morning. also helps that it can be used from another location (home on the weekend). also many vital reports, from verifying time cards to service alerts. really helps rescue drivers when lost, especially with the new upgrades, where you can see satelite images of the area they are in. just yesterday we helped out agian with the use of this tool.

Cons

hate that is a 4 year committment, but don't know what i'd do without it. that's the thing about a product/service it sells itself and shouldn't need to have a 4 year commit. my committment is coming up soon, now i have to decide whether to remain with Verizon REVEAL or shop around. i'm defenitely sold on the concept, performance and ease of use. the one thing i really dislike is the property tax that the third party vendor attaches to these units. i don't know if it happens in any other state, but in the state of michigan equipment that is in a vehicle is not subject to property taxes. i know this as we used to run with radios in the vehicles to dispatch our drivers. this was never part of a property tax bill, even though those units ran around 1K each.

Review Source

MM

Michael M.  
Director of Warehouse Operations  
Oil & Energy  
Used the software for: 2+ years

### "Beware - Bad Service"

May 10, 2019

1.0

Double billing that we can't get fixed. Account manager that will not fix our problems. Bad customer service.

Pros

I cannot say anything good about this software or Verizon Reveal GPS or ELD because the customer service is so bad.

Cons

Very bad experience with Verizon Reveal. We have over 140 units that we are trapped in agreements with very bad customer service. We have the worst account manager. It is bad.

Review Source

CA

Colan A.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Invested time and effort - still can't make it useful"

September 22, 2019

1.0

Pros

There is nothing to like most about Connect Work

Cons

Lacks functionality. Would not recommend anyone purchase. I keep trying to make it work thinking the issue is just me, ha ha. Example of functionality issues: Creating quotes - no option to quote labor, just products. The field worker application doesn't allow field staff to view a job once it has been completed.

Review Source

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