# Page 17 | Verizon Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 17 - Is Verizon Connect the right GPS Tracking solution for you? Explore 940 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/72551/Fleetmatics-Work/reviews

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Verizon Connect

3.2 (940)

[View alternatives](https://www.capterra.com/p/72551/Fleetmatics-Work/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 17 - Reviews of Verizon Connect

## Showing most helpful reviews

Showing 401-425 of 940 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

EA

Eric A.  
IT admin  
Construction  
Used the software for: 2+ years

### "Maybe I’m dumb?"

July 1, 2019

1.0

I do know where everyone is and what their hour status is...

Pros

I love the live map, it tells me where they are at least.

Cons

Customer service is repetitive, make you repeat yourself to at least two people EVERY time. Then if they have to escalate the case and reach out to a your rep, you won’t get answer that day or maybe even that week... seems like these people are never in their office!

Review Source

MF

Marc F.  
Fleet Safety CoOrdinator  
Construction  
Used the software for: 2+ years

### "Don't waste your money"

February 7, 2018

1.0

Limited use other than tracking the vehicle. Nothing good to say about the system or support!

Cons

Not easy to use. No support. In 4 years as a client we had 8 client managers, every time we called the manager was gone and we had to start with a new one again. Account receivable was probably the worst I ever seen. They would misplace payment and not return call plus again it never was the same person you dealt with. Your contracts are 36 months and if you add a vehicle it a new contract for 36 months for that one vehicle. You end up with multiple contract ending all at different dates.

Review Source

FV

Fritz V.  
Owner/CEO  
Construction  
Used the software for: 2+ years

### "Awful!!!!! I would never ever refer them, their customer service is terrible. They are thieves!!! "

October 24, 2017

1.0

Pros

Nothing!!! Would never use them or refer them! They have a lot of fine print, when your contract is over the fine print says that it's not over. I would never do business with a company that is so sneaky! I rate them an "F" I would recommend anyone shopping to run as fast as you can in the opposite direction!

Cons

They force renewals on you with some fine print. Will not call you back, will not shut these things off, their A/R department will call to harass, but you can't get anyone else. I told them I would pay if they came today to shut them off, they refused!

Review Source

Talitha S.  
Owner  
Marketing and Advertising  
Used the software for: Less than 6 months

### "They Need to step up & Connect ..the dots"

March 27, 2022

4.0

Pros

I rate them A for effort. The Company needs to not Re- invent the wheel and try all the new ways to wow a Customer. They need to keep it simple and give us the bare needs and at a good price. A new and fancy GPS system is hard to use and most people want only the basics.

Cons

I am a fan of this company. I try their item based on that. But they have not so good Customer service for the Gadgets and service that they roll out. The product teams need to be in on the training of how to use the item and happy about the item when we call customer service.

Review Source

JH

Jamin H.  
Director of Operations  
Construction  
Used the software for: 2+ years

### "It works well, when it works. "

June 24, 2019

3.0

Pros

When the system is working it works very well. Our managers are able to see where our trucks are and provide timely updates to our customers. The dashboard/interface is easy to use as well.

Cons

The customer service and service after the fact is quite possibly the most terrible customer service I have ever had in my entire life. It took us a YEAR to iron out the issues

Review Source

VR

Verified Reviewer  
President  
Retail  
Used the software for: 1-2 years

### "Verizon Reveal"

November 2, 2018

5.0

Pros

ease of use, the platform is really easy to use and the app is great too

Cons

customer service from account management team has not been the best

Review Source

MG

Mario G.  
IT Director  
Fine Art  
Used the software for: Less than 6 months

### "Losing all faith with Verizon"

January 30, 2024

4.0

Ok to setup and mostly works once complete, but support and making changes or alterations after the fact are not pleasant experiences.

Pros

It was fairly easy to use and get things set up.

Cons

Dealing with their support in chat and phone format is very unpleasant. Reaching the right and knowledgable people is either difficult, or a gamble.

Alternatives considered

[ClearPathGPS](https://www.capterra.com/p/152816/ClearPathGPS/)

Reason for choosing Verizon Connect

I decided to go with a more recognizable name and one with more reviews.

Review Source

KH

Kirk H.  
Director of Compliance & Safety  
Wholesale  
Used the software for: 2+ years

### "My partnership in Safety and Compliance"

June 7, 2019

4.0

We are solving many problems including excessive expense from idle time, we know where our people and vehicle are at anytime, this helps with customer service and support. We have lowered our DOT issues based upon the data we mine and track. Lastly, we are very pleased with the product and support.

Pros

The ease of use for my drivers and administrators.

Cons

We are driving through very rural areas at times and connectivity can be a challenge

Review Source

RS

Robin S.  
Office Manger  
Construction  
Used the software for: 2+ years

### "Great Product for the price"

February 4, 2020

5.0

We had them before and tried a different service but this has the most for what you will pay!

Pros

Being able to track our fleet we have routes we follow and its nice to pull the vehicle and confirm to the customer that yes they were at the address when they said they were.

Cons

Slow start, not sure why. But after talking with someone they have made it a top priority to get us rolling.

Reason for choosing Verizon Connect

Service

Review Source

AB

Alex B.  
Financial Officer  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "A good system but higher priced than other"

July 2, 2019

3.0

It satisfies the necessary requirements from the FMCSA. I believe there are cheaper more reliable systems, but I have already chosen Fleetmatics.

Pros

Ease of use, the ability to fix driver issues.

Cons

No direct hardware wiring, Linking with truck is not always 100%, it is much pricier than other ELD packages.

Reason for choosing Verizon Connect

I already had business through Verizon for wireless needs and I really liked my representative at the time of purchase. Had it not been for her, I would have chosen something else, she was a really good salesperson.

Review Source

mP

mariana P.  
Aesthetic  
Hospital & Health Care  
Used the software for: 1-2 years

### "worse company in my life"

April 25, 2022

1.0

Pros

I really don't recommend this company, so dissatisfied. they charge me $390 and I did't receive the service... waist my money.

Cons

terrible costumer service. terrible company

Review Source

AS

Amber S.  
Admin  
Security and Investigations  
Used the software for: 2+ years

### "Driver Safety Must!"

August 14, 2019

4.0

This software has been a lifesaver in a few cases with being able to see who is speeding and where they are.

Pros

Speeding reports, being able to track employees to ensure they are where they are supposed to be, and ease of use.

Cons

The software does not integrate into Verizon Connect Work like we were told it would.

Review Source

mP

michael P.  
owner  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "customer service"

June 19, 2019

2.0

Your customer service is horrible

Pros

I like the visibility of my equipment. the rest of the system is not update-able at local level .

Cons

i get absolutely no customer service when we have issues or want to move the tracking system from old replaced equipment to new equipment

Reason for choosing Verizon Connect

good sales people who sold a ball of wax that the company does not follow through with

Review Source

LW

Lon W.  
CEO  
Construction  
Used the software for: 2+ years

### "Great for keeping tab"

September 22, 2020

5.0

Has been great service for our HVAC/R service busness , it has provented false claims of acciendets , solved time disputes with customers.

Pros

Great for keeping track of service technicians location, and hours on job site. Easy to use and set-up.

Cons

Not really any cons to this software that I have found unless it was the cost, we would allays like the cost to be less but you get what you pay for.

Review Source

VL

Veronica L.  
PhD  
Research  
Used the software for: 1-2 years

### "Verizon connect"

April 21, 2022

5.0

Pros

With Verizon I can to track all my field with confidense.

Cons

Sometimes the route is difficult, specially with traffic the neew route do not facilite the trajectory.

Review Source

Response from Verizon

May 13, 2022

Thank you for taking the time to share your positive experience with us. We're happy to hear you are finding value in our product and services. We would like to learn more about your success with Reveal. If you would like to continue the conversation, Please email us at: CustomerAdvocacy@VerizonConnect.com

BH

Beth H.  
Dispatcher  
Oil & Energy  
Used the software for: 2+ years

### "So Easy to Use"

June 11, 2020

5.0

So far everything seems to be good. I have not had any issues so far using this product. Very easy to use

Pros

I like that you can see all of your drivers in one screen and that it is easy to go back and replay where they have been.

Cons

Honestly I wish it would be more real time and less of a delay. Right now it updates every 2 minutes. Would be nice to see the truck moving in real time

Review Source

SD

SHANNON D.  
EQUIPMENT ADMIN  
Oil & Energy  
Used the software for: 1-2 years

### "REVEAL REVIEW"

June 7, 2019

4.0

OVERALL, THE SOFTWARE HAS BEEN SUFFICIENT IN THE NEEDS FOR OUR COMPANY AND HAS BEEN USEFUL IN MANY WAYS.

Pros

THE COST AND THE FACT THAT INSTALLATION WAS INCLUDED.

Cons

SOMETIMES THE REPORTS ARE DIFFICULT TO PULL CORRECT INFORMATION

Reason for choosing Verizon Connect

COST AND SPEED OF INSTALLATION.

Switched from

[Platform Science](https://www.capterra.com/p/199538/Platform-Science/)

THE TRIMBLE DEVICES WERE NOT COMPATIBLE WITH MANY OF OUR FLEET UNITS.

Review Source

RH

Ryan H.  
Member  
Construction  
Used the software for: 2+ years

### "Customer Beware"

April 24, 2019

1.0

Worst customer service in the industry. I wrote them a cancellation letter via e-mail (which has to be done 60 days prior to cancellation) and they completely ignored it. They allowed my contract to auto-renew and now they are saying I accepted another year's worth of service.

Pros

Good interface, GPS seems to work well, map auto-updates.

Cons

Very poor customer service. They ignored my attempts at cancelling their service.

Review Source

KG

Kyla G.  
Administrative Assistant  
Government Administration  
Used the software for: 2+ years

### "It's okay"

June 19, 2019

3.0

This product is fine, but we are currently looking at other options that have better ping times.

Pros

The user interface is good, along with the reports it generates.

Cons

Major detraction is the 90 second cycle time on the pings. A lot can happen in that amount of time that is not being relayed. There are also dead spots throughout the City. We would like to see 10 second pings.

Review Source

VB

Valerie B.  
NA  
Computer Games  
Used the software for: 1-2 years

### "Verizon Connects the connect"

September 27, 2022

5.0

Pros

this software is easy to use and very easy to understand when getting it running.and its wireless

Cons

i have no dislikes about this software or its product

Review Source

Response from Verizon

October 3, 2022

Thank you for taking the time to share your positive experience with us. We're happy to hear you are finding value in our product and services. We would like to learn more about your success with Reveal. If you would like to continue the conversation, please email us at: CustomerAdvocacy@VerizonConnect.com.

JR

Joseph R.  
Accounts Payable  
Security and Investigations  
Used the software for: 2+ years

### "Great Software!"

June 7, 2019

5.0

Our overall experience is great! It let's us know when a fleet vehicle is speeding or how long the vehicle has been idle at a specific location.

Pros

The thing I like most about the software would be how easy it is to track our different fleet vehicles and running reports daily on the vehicles.

Cons

I don't think there isn't anything I don't like about the software - it is all easy to use!

Review Source

AW

Aharon W.  
CFO  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great Tracking Software"

June 17, 2019

5.0

Awesome. Great customer service. Simple interface. Does exactly what it's supposed to do and then some.

Pros

Total Visibility! We really appreciated that we were not just able to have live tracking of our vehicles, but we were also able to play back each driver and see how he got to where he was. Live notifications of violations was useful as well. Big plus was fuel reports. Takes a second to prepare the state by state fuel usage for each vehicle.

Cons

Overall very happy, a bit wary over the 5 vehicle minimum. But that's nitpickin

Review Source

MH

Michael H.  
president  
Construction  
Used the software for: 2+ years

### "Fleetmatics REVEAL Review"

June 17, 2019

5.0

Our fleet has experienced less accidents and safer driving habits.

Pros

I like the ease of use especially the mobile app.

Cons

I am happy with the software and do not have any complaints.

Reason for choosing Verizon Connect

The knowledgeable sales staff and support before purchasing the product.

Review Source

CW

Casey W.  
Corporate Transportation Services Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "They take your money and run"

June 16, 2018

1.0

Don't let them lock you into a contract, trust me you'll regret it.

Pros

Simple platform, easy to use if you get them to provide training. Can use for day to day routing and scenario modeling.

Cons

Product is not bad, the company and people are the problem. They sell you the product and then charge for every minute of support. My company had to manage their upgrade to schedule 8. The project manager, developer, and product manager were completely disorganized. Not to mention the sales executive assigned to our account couldn't give two S's about our success.

Review Source

ML

Matthew L.  
Scheduler  
Construction  
Used the software for: 2+ years

### "Customer Service needs imporvement"

June 17, 2019

5.0

Overall, we have increased our company's bottom line.

Pros

Increase on scheduling and Dispatching, sending directions and stops directly to customers thru garmins.

Cons

Customer Service is difficult, lots of wasted time, and frequently changes direct costomer rep. The company is very compartmentalized so they can;t speak to each department and make more work for me.

Review Source

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