# Page 18 | Verizon Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 18 - Is Verizon Connect the right GPS Tracking solution for you? Explore 940 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/72551/Fleetmatics-Work/reviews

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Verizon Connect

3.2 (940)

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Last updated March 13th, 2026

# Page 18 - Reviews of Verizon Connect

## Showing most helpful reviews

Showing 426-450 of 940 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Safety Director  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Dissatisfied"

April 16, 2019

3.0

The support you receive from this product is non existing. What they sell you is not supported at all. They change things around and never let you know. Trying to get anything resolved is like pulling all your teeth at one time.

Pros

Tracking, some reports, dashboard is, fleet service

Cons

support is not good at all. information provided varies from person to person. switching reps every 2 months it seems

Review Source

RL

RICHARD L.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Best tracking system. "

July 3, 2019

5.0

Keeps our drivers honest, drivers scores, and accurate locations the drivers are at. Helps us to dispatch much easier. We've tried other tracking systems in the past and cost more not as user friendly. This system is much better.

Pros

The replay helps us to verify every place and times, when a client questions our shuttle service.

Cons

Credit cards, out fleet cards are not compatible to your system

Review Source

LW

Lloyd W.  
Vice President Bluemoon Restrooms,Inc  
Facilities Services  
Used the software for: 6-12 months

### "Verizon Connect is a Joke"

August 26, 2018

1.0

The software lost our data on our routes, we requested help ,did not get any. This company is the worst company we have ever dealt with. We called customer support ,which is in California, three hours behind us, it took at least a day to get a reply, then the man with the answers is located in Italy which takes days for an answer . If a company has a problem with there routes, you can not wait days. This company has a lot of problems. We requested all our money back, we paid a year in advance, guest what, they have not replied. It has been 3 months

Pros

There are none. They take your money and customer support is non existent. They want all the money going there way and have not given us a refund

Cons

No customer support, once they get your money the customer support is non existent. We would install our routes on there maps, we would loose a complete route ,then that would take 6 hour to reinstall. this software is not good and customer support is just not there.

Review Source

DC

Doug C.  
Director of Safety  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Great GPS"

June 7, 2019

4.0

Ordering new units has been an absolute nightmare for us. Account rep tries to schedule us for installation even though we have stated from the beginning that we self-install. It takes 3+ weeks to get a new / replacement unit.

Pros

The GPS side of the software is GREAT. I like the replay feature, I like that you can see when the unit is stopped, idling, or driving - to confirm that the driver is doing what they are logging.

Cons

I do not like that the software does not recap the driver's hours. Making corrections in the system is NOT user-friendly.

Review Source

LL

Lisa L.  
Office Manager  
Construction  
Used the software for: 2+ years

### "Tracking your Trucks"

June 26, 2019

5.0

Any time we had a service issue, they came to us and repaired immediately. I do recommend them often and am pleased with the service they provide.

Pros

Saves money on unauthorized use of company trucks. Saves money on employees clocking in when they are not at the jobsite yet..... we can track the trucks at all times.

Cons

Very pleased, no complaints on the software at all.....

Review Source

MS

MICHAEL S.  
owner  
Environmental Services  
Used the software for: 2+ years

### "Fleetmatics / Reveal used daily."

June 18, 2019

5.0

No particular business problem solved .

Pros

We use Reveal daily to track our crewman (winter, spring summer and fall); It is helpful to see where crewman are and how long they have been at one job. Helpful to get them to a job sight if crewman are lost.

Cons

At times services can be dropped due to the area the crewman are working~ which is dissapointing.

Review Source

DB

Danley B.  
Owner  
Environmental Services  
Used the software for: Less than 6 months

### "One of those apps you should have."

December 8, 2023

3.0

Over all it does what i need it to do and for the things that gives me problems, i use another app for that stuff.

Pros

The ease of usage, doesnt freeze or make you have to close the app a million times.

Cons

Sometimes its hard to find certain things when i am useing the scheding portion of the app.

Review Source

WM

Wendy M.  
Safety Manager  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Worst customer service"

December 3, 2020

2.0

Terrible! This is my first time going to write a review. If I had only known I would have definitely gone with another company. Every time a camera or black box breaks- it is minimum one hour + waiting on hold and or multiple transfers and calls. Their customer is the worst I have ever experienced- nothing like their phone side. And when you complain- no one takes responsibility or fixed the issue. I am counting down until I am out of my contract.

Pros

The platform is great- easy to use. Smooth online and app experience

Cons

Lack of features- tracking service of vehicles is incredibly hard. The merging of our fuel took over a month and many emails - you have to have time for follow ups. Lots of calls and emails

Review Source

CB

Chris B.  
Owner  
Farming  
Used the software for: 6-12 months

### "Its terrible it never works "

June 7, 2019

1.0

For now I am at Verizon I can’t believe they would put this product out it is absolutely horrible

Pros

Nothing It never worked with we installed it and the four of our trucks and the software is never working properly it is always going off-line and there’s no way to fix it when you call the company you always get a new rep because I think the other ones quit because of all the problems

Cons

It never worked with we installed it and the four of our trucks and the software is never working properly it is always going off-line and there’s no way to fix it when you call the company you always get a new rep because I think the other ones quit because of all the problems

Review Source

MM

Maria M.  
Office Manager  
Consumer Services  
Used the software for: 2+ years

### "Great For Keeping track of company vehicles."

June 18, 2019

4.0

Pros

It tracks speeding, stops and locations. Great for people who try to complain about our vehicles doing something that they didn't actually do!

Cons

That the location isn't always exact, but we get by just fine. General vicinity is just great. However, we have a few boats that the GPS doesn't always stay working, which is bothersome.

Review Source

JT

James T.  
Professor  
Higher Education  
Used the software for: 2+ years

### "Very bad customer service for a poor product"

September 20, 2022

1.0

Awful. It didn't solve problems--it created them.

Pros

Nothing, to be honest. It was all pretty dreadful.

Cons

The customer sericie was HORRIBLE. We were frequently mis-billed and sent to collections agencies for bills that we didn't owe.

Review Source

Response from Verizon

September 23, 2022

Thank you for taking the time to provide a review. We are truly disappointed to hear about your frustrating experience. If there is anything outstanding that still needs to be resolved, please email us at: CustomerAdvocacy@VerizonConnect.com.

LB

Linda B.  
VP  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Fleetmatics"

July 3, 2019

3.0

It's ok.

Pros

Able to track where our vehicles are. Also the speeding and idling time.

Cons

Billing invoices should have the VIN # of vehicle or plate #. You keep changing the invoice numbers and we have to know idea which vehicle we are paying for. There are a lot of times that we don't know where a vehicle is because the screen froze up.

Review Source

NM

Nate M.  
Fleet Manager  
Construction  
Used the software for: 2+ years

### "Good product awful service"

July 2, 2019

4.0

I believe I’ve described my problems above. Oh, the installation process is also very unorganized.

Pros

Easy to use, good features. Easy to extract reports.

Cons

Service is terrible. We get a new account rep every month. No one responds to calls or emails. Billing issues take too long to resolve. Verizon shows no interest in understanding their customer base.

Review Source

MB

Mandy B.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "EMS"

June 18, 2019

2.0

For the most part the software works I just really think it can be improved in so many ways.

Pros

I love the replay features, the speeding alerts, and that you ca send messages.

Cons

Does not update in a timely manner. At least once every week the vehicles will not track for a couple of hours, you can not send longitude and latitude for flight services.

Review Source

RH

Randy H.  
Safety Director  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "My Verizon Connect"

June 10, 2019

4.0

The most helpful part of having Verizon Connect is the accuracy of truck locations , not only to get them help if needed, if there are other trucks in the area we can recover send them to help there fellow drivers.

Pros

We like the ease of using the software , easy to navigate thru. We are a small fleet of 25 trucks which we have 22 on line using the product. Been helpful in tracking the vehicles as we travel county and gravels roads daily 7 days a week . So if there are any issues we can get help to the trucks ASAP.

Cons

My biggest complaint would be the mileage tracking is off some and do not match the actual miles on the truck. This has gotten better after a period of time .

Review Source

TC

Tim C.  
President  
Wholesale  
Used the software for: 2+ years

### "No Longer with Verizon Connect"

June 18, 2019

4.0

We had drivers that were not where they were supposed to be so I was able to keep track of that. Also when customers called wondering where their delivery was, I was able to tell them when to expect it.

Pros

It worked 99% of the time and it was easy to find our fleet.

Cons

It only updated every 2 minutes. The map would show them on the road but they would be here at the bakery.

Review Source

KP

Kelly P.  
Operations Manager  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Good ELD and Tracking option for Trucking Companies"

November 18, 2018

4.0

Verizon Connect has helped our business get in compliance with the new FMCSA ELD mandate relatively easily. They completed the installation on site and we were able to implement the new ELDs quickly and easily. The software and back office all work well with one another.

Pros

Tracking option is excellent. ELD option is easy to use for drivers. The maintenance option helps our fleet stay on top of our preventive maintenance scheduling. IFTA reporting is done with just a few clicks of the mouse. Offers several reporting options to keep track of every aspect of your business.

Cons

Syncing with engine diagnostics fails sometimes. Having trouble with identifying unassigned miles. Editing options are difficult to do sometimes.

Review Source

VR

Verified Reviewer  
Removalist  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Terrible Company, stay away from them at all costs. Please see your other options"

November 2, 2021

1.0

Pros

Nothing, there's certainly today nothing I appreciate about this company.

Cons

I've been trying to get my account manager to respond to my emails for the past month. Haven't heard anything from him, and even my system doesn't work, the bills keep coming. If this is something that persists I'll have to go to fairtrade to get them to respond to a few easy emails?? Canceling my service ASAP!

Review Source

EB

Emil B.  
President  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "The worst customer service"

June 24, 2019

1.0

Absolutely horrible.

Pros

It is in a good , easy to use format. Great reporting.

Cons

The customer service is simply awful. As soon as it became Verizon I have had two people so rude to when asked to move trackers from a unit that is stolen or totaled or putting them on hold... We will be cancelling our phones as well due to this.

Review Source

GJ

Gena J.  
CDL Compliance/ Export Clerk  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Verizon Reveal Review"

June 25, 2019

4.0

The experience with all of the customer support people has been very helpful. They are very knowledgeable and they are extremely patient with helping the customer

Pros

That we can track our drivers and check speed. Our company had LOTS of speeding issues before we installed the program

Cons

Learning the software was hard. There were online tutorials but i feel that the representatives should have been more educated in the installation and learning process. The customer call center was a great help to me.

Review Source

TL

Trey L.  
Operations  
Construction  
Used the software for: 6-12 months

### "HVAC"

June 17, 2019

4.0

We have had GPS before and they are all very similar. If the app was easier I would like this the most but I feel there are too many steps to get to what I need/want. Good product, better on boarding would have been nice.

Pros

It is pretty accurate. I like being able to detail where the guys are on stops.

Cons

I'd like the live map to be more user friendly. I think I should be able to pull up the map and see all my guys with no more buttons hit. Same for the app. Being able to seamlessly tie in other app like our scheduling software and our gas cards. I think there should be a better on boarding process to walk us through all the features. More individualized would be nice

Review Source

bS

brittany S.  
Management/Bookkeeper  
  
Used the software for: 2+ years

### "Great for small businesses"

October 3, 2017

4.0

Pros

I love that I can access my druver's routes from not only my desktop or laptop, but my phone, as well. Once you get the hang of how the softwate works, it's pretty easy to use and gives me the ability to offer reliable ETA's to my customers, while giving me piece of mind knowing where our fleet is at all times.

Cons

It does take some time to get used to, each truck must have it's own unit (Which is expected, however, it is something you have to remember whenever selling or buying an addition to your fleet)

Review Source

SW

Sarah W.  
Strategic Assistant  
Veterinary  
Used the software for: 2+ years

### "Verizon Connect is a great product!"

January 6, 2021

5.0

Great product! Helps our company know where our veterinarians are at all times and helps us keep track of our company vehicle maintenance.

Pros

Our veterinary business installed GPS devises in all of our company vehicles. This allows our staff to locate any of our veterinarians at all times.

Cons

Verizon Connect requires set up time and minimal training.

Review Source

AB

Aaron B.  
General manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Very piss poor service all about new sales"

June 24, 2019

1.0

My overall experience with Verizon connect has sucked the last 8 months we are currently looking for another company to replace your company

Pros

Easy to sign in to the gps system but the service sucks

Cons

That it is very slow compared to when it was when we first started and mid leads you

Reason for choosing Verizon Connect

You guys but the company out we were originally using

Review Source

MB

Mary B.  
Fleet Manager  
Construction  
Used the software for: 2+ years

### "Would not recommend"

July 26, 2021

2.0

Sales is great and once you are signed on the customer service is abysmal

Pros

For tracking vehicles on the map it is good

Cons

Fleet Maintenance is not a user friendly as it could be

Review Source

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