# Page 19 | Verizon Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 19 - Is Verizon Connect the right GPS Tracking solution for you? Explore 940 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/72551/Fleetmatics-Work/reviews

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Verizon Connect

3.2 (940)

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Last updated March 13th, 2026

# Page 19 - Reviews of Verizon Connect

## Showing most helpful reviews

Showing 451-475 of 940 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

PD

PAMELA D.  
Owner  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "Northern Electric Company"

June 17, 2019

4.0

Helps us track and find our drivers

Pros

I think it is a good software just not supported as it is promised in the sales end

Cons

No sup\[ort to set it up for our needs even though we were told the reports would be custom to our needs. Non of our customers were uploaded. You have to enter each, on at a time , trying to find them with your phone to verify the location, very time consuming. Can not connect it to our credit card for gas purchasing, two step process to balance

Review Source

KB

Kathy B.  
Safety Director  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "No One at Verizon Really Cares!!!"

September 26, 2018

1.0

Disappointing to say the least.

Pros

Administrative side easy to use. Like the ability to help drivers correct their grammar mistakes.

Cons

Everything else. No customer service, and NO ONE at Verizon really cares. You purchased a product through Verizon Fleetmatics, then they decide not to support that program any longer. No warnings, nothing! Unable to get the training you need for the new system. Sales Rep schedules a online training session and forgets to show up.

Review Source

EM

Eric M.  
Project Engineer  
Telecommunications  
Used the software for: 2+ years

### "Best GPS tracking I've ever used"

June 7, 2019

5.0

Any time that I have ever had a question or concern they were quick to respond and get it resolved. Never had any ongoing issues in the 4 years that I have used the system.

Pros

It's easy to use and always upgrading to make the system easier to use.

Cons

On the app, I wish I could do a birds-eye-view of all my fleet just like I can with the website.

Review Source

VR

Verified Reviewer  
Media Worker  
Media Production  
Used the software for: 2+ years

### "An annoying communication with Verizon"

November 3, 2022

3.0

Pros

The software does provide opportunities to get tech support with Verizon

Cons

However, the wait times with Verizon are awful and their communication and logs of past history is poor to say the least

Review Source

Response from Verizon

November 11, 2022

Thank you for taking the time to provide a review. We are truly disappointed to hear about your frustrating experience. If there is anything outstanding that still needs to be resolved, please email us at: CustomerAdvocacy@VerizonConnect.com.

RL

Robert L.  
Independent sales rep  
Wireless  
Used the software for: 1-2 years

### "Verizon connect"

August 26, 2022

4.0

Pros

It's a great app by the best mobile company around

Cons

Nothing Verizon is the goat of all mobile services

Review Source

Response from Verizon

September 2, 2022

Thank you for taking the time to share your positive experience with us. We're happy to hear you are finding value in our product and services. We would like to learn more about your success with Reveal. If you would like to continue the conversation, please email us at: CustomerAdvocacy@VerizonConnect.com

TG

THOMAS G.  
Safety Director  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Worth The Time and Money"

July 23, 2019

4.0

Each time I have had a problem, either equipment failure or change out, Verizon has responded in a timely manner to resolve the issue.

Pros

I love the ease of use and the ability to set up reports that relate to my business.

Cons

While I realize that the updates are a necessary evil, sometime they are just about impossible to keep updated.

Review Source

MM

Markus M.  
Director  
Construction  
Used the software for: 1-2 years

### "No flexibility with one year contract"

February 13, 2018

2.0

The biggest down side is they make you sign up for a minimum of 12 months which I believe shows a lack of confidence in the product. Lets face it if the product was good people would continue to use it. Beware when your contract runs out you cannot access any of the information including any outstanding jobs that need to be invoiced.

Pros

Basic scheduling, quoting and invoicing, however does not have the project management capability for construction work. Unable to raise variation orders or progress payments.

Cons

Software is very clunky and can be quite frustrating to use. Not being able to access the admin portal from a mobile device is also another down side because you cannot add or edit jobs while you are on the run.

Review Source

DD

Dayna D.  
Operations  
Construction  
Used the software for: 2+ years

### "Good Serv and Connection"

September 11, 2019

4.0

Customer Service response is really quick and follow up too.

Pros

Easy Connection and to keep track of your Drivers and vehicles thru the Reveal+. Record all drivers logs and inspections for vehicles, trailers.

Cons

Sometimes have problems with the gps locations isn't in the right spot, close but the exact location.

Review Source

RM

Rick M.  
Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "D&D Transportation "

June 17, 2019

5.0

Pros

Being able to pinpoint location and provide directions to that location or from that location.

Cons

To hard to order new equipment. Have to call account rep. Very rarely do you reach him and never a cb the same day. Need to cut that step out. Customer service should be able to handle it all.

Review Source

CM

Chris M.  
System Administrator  
  
Used the software for: 1-2 years

### "We use it to stay compliant and also to track our trucks"

March 7, 2018

4.0

If you need fleet software and tracking and help with compliance this is a good option

Pros

This software when it works is great, we use it daily and require all drivers to use it for logs. Also love the fact that tracking trucks is much easier and very visual, easy for our operations guys to use.

Cons

This software can have issues if not 100% updated and also we use this in conjunction with our own software and have seen some issues with our MDM and launcher while using

Review Source

EB

Edward B.  
Parts Mgr  
Construction  
Used the software for: 2+ years

### "Vehicle tracking"

June 18, 2019

5.0

The system has been beneficial to our fleet and dispatch , we keep vehicles on the road 24-7.

Pros

Ease of vehicle location for dispatching new calls.

Cons

Some times it takes a while to update to real time.

Reason for choosing Verizon Connect

We contacted Fleetmatics when we were searching for a vendor, I had used them in a previous company.

Review Source

MN

Mark N.  
County Engineer  
Government Administration  
Used the software for: 2+ years

### "Verizon Connect review request"

October 5, 2018

4.0

Pros

Ability to track my equipment. We have GPS units in our motor graders, trucks and mowers. These are the vehicles that are involved in road maintenance and snow removal and are subject to complaints from drivers and roadside landowners. We settled a lawsuit because we could not prove where our equipment was during the period preceeding a motor cycle accident. We can now account for where our equipment is at any time it is operating when a liability complaint is lodged against our department.

Cons

The map display sometimes doesn't show the names of our roads unless we zoom in closely. This has improved since we have started, but on our local road system, the name of the road still does not appear until we zoom in close. This is an annoyance, but not something we would consider switching products because of it.

Review Source

NF

Nic F.  
Senior Partner  
Retail  
Used the software for: 2+ years

### "Great product. Overpriced"

June 17, 2019

5.0

It is a great product for tracking vehicles and knowing where the cars are.

Pros

Ease of use, functionality. Everything about the product is great.

Cons

The price. It is overpriced. There are equally great products on the market - but some are priced better. We are considering a change solely for this reason.

Review Source

JF

Jeremy F.  
Owner  
Package/Freight Delivery  
Used the software for: Less than 6 months

### "Verizon Dis Connect"

September 15, 2018

1.0

Sales person told me that I had two options for equipment. The first was a plug N play device with only a few features. The second was a hard wired devise with more functionality. I opted for the hard wired device. Installed them in my trucks and began to load data in the interface. Report, alert, and maintenance options were missing. I called my service rep and he says that doesn't sound right and he will get it fixed but his computer is broke. Never heard back. Called the original sales person and she says that it doesn't sound right and she will get it taken care of. Never heard back. Two weeks go by and I get a call from a new customer care agent and explain the situation to him. He says that doesn't sound right and he will look into it. He comes back and says that I signed a contract for Reveal Now platform and its their low end product. I said no I was quoted the upper end product and I have the hard wired equipment. This was a total bait and switch. And they were willing to let me out of my contract if I would pay them the full balance. DO NOT GO WITH THIS COMPANY. THERE ARE NO GOOD REVIEWS. wish I would have read reviews first

Pros

Nothing. Nothing but lies from the first phone call. Have never dealt with a company this deceptive in my life.

Cons

Sales Team, customer (Don't)care team. Lies lies lies. Deception, bait and switch. Use any company but this one.

Review Source

JS

Jeff S.  
manager  
Utilities  
Used the software for: 2+ years

### "Needs reviewing"

December 21, 2018

1.0

Pros

Not a lot it works to run the basics just

Cons

Staff unhelpfull does not update it platform Does not listen to their customers its supposed to work for a service co but does not include a service page or record we left 6 months ago just got refunds of money they kept drawing Kept all our data and will not release it back we downloaded most bar 1 files of back jobs list they will not give access my advice AVOID this program

Review Source

BS

Brenda S.  
Controller  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Fleetmatics REVEAL Review"

July 23, 2019

5.0

I would not do business with them again.

Pros

The software is very user friendly and easy to navigate. The data provided is useful in helping identify poor driving habits which has equated to better ratings on our insurance.

Cons

Customer service. I can not say enough about the poor customer service we have received. The problems began with the day of installation and continued until we terminated our contract.

Review Source

AB

Alexander B.  
Sales / Operations Manager  
Construction  
Used the software for: 2+ years

### "Accurate, reliable worker tracking for all business sizes!"

June 6, 2018

4.0

Quick and accurate gps records!

Pros

We love how easy the interface is, how flawless the updates are, and how accurate the location feature is. With reveal we can accurately track how long one of our service guys is a t someones house, which helps us out with time allocation and billing.

Cons

They used to run off of AT&T satellites, but I believe now it'\[s Verizon. Basically it means sometimes you can lose your gps view completely if the satellite you're on goes down or is out of range.

Review Source

SE

Samantha E.  
Administrative Assistant, Fleet Dept.  
Construction  
Used the software for: 2+ years

### "Fleetmatics Review"

June 7, 2019

4.0

So far everything has been very smooth. Installation service is always quick to respond and easy to schedule.

Pros

We really like being able to pull up a location when we're in the field and trying to locate a vehicle that is in need of repair.

Cons

Nothing really, I'm still learning all the pieces available to me.

Review Source

jK

jennifer K.  
Owner  
Facilities Services  
Used the software for: 2+ years

### "Turn away now"

June 27, 2019

2.0

Pros

I would highly not recommend going with fleetmatics. Service cuts out often and not very reliable as well as when your contract is up they don't inform you and automatically renew. Dishonest company.

Cons

There are a lot better companies out there to go with for GPS in your vehicles.

Review Source

PM

Pawel M.  
Vice President  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Regular tracking software, a bit overpriced"

June 18, 2019

4.0

Regular stuff, overpriced.

Pros

Nothing. Regular tracking stuff. See where my trucks are. Honestly, I will be looking for my way out of this when I have a minute to research the market.

Cons

I saw some other GOS tracking that was about the same price and it would read computer data from the truck and was better at IFTA miles. Also, what pissed me off is that I had to extend my subscription in order to allow access for a brokerage company.

Review Source

RB

Richard B.  
Logistic Manager  
Package/Freight Delivery  
Used the software for: 2+ years

### "Fleetmatics REVEAL review"

June 7, 2019

5.0

It has been a great experience and I would recommend it to anyone that is looking for vehicle tracking system

Pros

I like how the system does not have any issues. I can count on knowing exactly where my vehicles are 100% of the time

Cons

I have issues regarding the vehicle maintenance and logging all the info

Review Source

DP

Deb P.  
Consultant  
Construction  
Used the software for: 1-2 years

### "Good product when working"

June 19, 2019

3.0

So far I'm paying for one transponder that isn't working properly and not having any success

Pros

Functional and when the software is up and working you can track simply.

Cons

Unfortunately I was sold one thing and delivered another. After having the system for 2 years certain things I had I no longer have and the transponders have begun failing and its been difficult to get back up and working properly.

Reason for choosing Verizon Connect

Right now I'm wishing I wasn't with Verizon.

Review Source

DW

Dean W.  
CEO  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Technical breathe vs reality use"

June 7, 2019

3.0

Pros

There is relative ease to setting up the dispatch features. The mapping is great and the use of Google Maps is a strong plus for traffic.

Cons

The ability to learn new things is not as easy as watching a video. Notifying drivers to check their tablet could you other enhancements. The cost of adding cameras is terrible and causing us to look at moving completely away from your service; to get want we want at a reasonable price.

Review Source

KA

Kim A.  
GM  
Construction  
Used the software for: 2+ years

### "Reveal Dependable As They Get"

June 19, 2019

4.0

Overall experience would say nice to be satisfied. These days seems hard to say that about a company.

Pros

Seems to be dependable, easy to use. Tracking seems to be pretty good within few minutes. Nice to be able to set your own preferences and pull reports.

Cons

It’s all good not bunch of mumble jumble

Review Source

jA

james A.  
president  
Hospitality  
Used the software for: 2+ years

### "lack of support"

June 19, 2019

3.0

i have received several calls/emails from Reveal employees stating they are my "contact" i have asked each of them how to handle an issue we are having and everyone has promised me to resolve the issue, but we are still dealing with the iisue

Pros

real time viewing where the vehicles are

Cons

lack of follow through from reveal employee

Review Source

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