# Page 20 | Verizon Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 20 - Is Verizon Connect the right GPS Tracking solution for you? Explore 940 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/72551/Fleetmatics-Work/reviews

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Verizon Connect

3.2 (940)

[View alternatives](https://www.capterra.com/p/72551/Fleetmatics-Work/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 20 - Reviews of Verizon Connect

## Showing most helpful reviews

Showing 476-500 of 940 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MS

Mark S.  
Manager  
Consumer Services  
Used the software for: 2+ years

### "A Platform Worthy of Consideration"

March 3, 2020

4.0

Overall, we find that Verizon Connect has become invaluable to us.

Pros

Knowing where all of our trucks are at any given moment has become an integral element of our overall business model.

Cons

Integration into a third party ERP would be useful. Having to switch between applications is not ideal.

Review Source

JJ

Jasmina J.  
operations coordinator  
Consumer Services  
Used the software for: 2+ years

### "Verizon Connect "

March 19, 2026

5.0

I have had a great experience with Verizon connect over the last 5 years and they are there to speak to me anytime I need.

Pros

I love Verizon connect. I have been with Verizon personally for over 5 years and they are a great company!

Cons

I love Verizon connect. I have been with Verizon personally for over 5 years and i can say that there is nothing that I dislike about it.

Review Source

RJ

Richard J.  
Owner  
Machinery  
Used the software for: Less than 6 months

### "Read your contract before signing"

August 27, 2019

1.0

It has been terrible! From the high pressure sales calls, webinars and pressure to sign, I feel this product was shoved down my throat.

Pros

Really nothing yet. I explained when I signed up I wanted the service started when the rig was on the road. Since then, it has been sidelined and is not being used.

Cons

It's not so much the software yet since I haven't used it, it is the customer service or lack of it and the absurd 3 year contract.

Alternatives considered

[Zonar](https://www.capterra.com/p/126605/Ground-Traffic-Control/)

Reason for choosing Verizon Connect

Frankly, the salesman kept calling. I had such a great experience with Verizon wireless for almost 20 years that I decided to go with this company. However, now that I am 3 months into a 3 year contract, I am so unhappy with the customer service that I am going to write every review board and warn people to READ THE CONTRACT before signing. When I asked to opt out, Verizon offered me to pay the full amount and I would be free. Beware, this company is not your friendly phone company. They are a draconian hard nose inflexible service with all kinds of complaints about the equipment and the software interface.

Review Source

LK

Larry K.  
Facilities & Transportation Manager  
Education Management  
Used the software for: 2+ years

### "MHS Review"

February 13, 2020

5.0

I like the program very much and appreciate the data it provides.

Pros

This software allow me to immediately see where my fleet is located and I know I can go back and monitor how well they have driven on a monthly review

Cons

I think that it takes too long to pull up reports on the website.

Review Source

SH

Sergio H.  
Safety  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "A Nightmare!"

September 12, 2017

1.0

None

Cons

Tracking equipment keeps on messing up. And the system does not inform you, you have to check each equipment individually to make sure they are all working properly. Im having to replace 5-10 trackers every week, and it takes me an average of 30 minutes of being on the line with them arguing over replacements. And don't even start me on the ELD's!! I'll save my fingers from all that typing thanks! Everything was just a big lie with this company.

Review Source

MH

Michael H.  
Warehouse Manager  
Construction  
Used the software for: 1-2 years

### "Great Product!"

June 25, 2019

5.0

Pros

this software is easy to use, easy to navigate. We have had 0 problems with out units and are looking to add more in the future.

Cons

This product has no Cons that i have found as of yet.

Switched from

[Teletrac Navman DIRECTOR](https://www.capterra.com/p/38533/DIRECTOR-Fleet-Software/)

Better service and better product.

Review Source

KP

KATHY P.  
Director  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Unidentified Miles"

June 7, 2019

1.0

Account Managers, change every 3 months. Customer support reps, can reset the systems if the Trucks are parked. This is not a TRUCKING software.

Pros

Nothing at this moment. Unfortunately this entire system went live before Verizon, had the appropriate training for TRUCKING.

Cons

Still getting a minimum of 10 pages monthly for Unidentified miles on our Fleet of Trucks. Not just 1 truck but ALL units. We have probably opened 20 cases in the last 12 months.

Review Source

NK

Nory K.  
COO  
Construction  
Used the software for: 2+ years

### "Worst GPS on the market!"

November 4, 2020

1.0

Terrible.

Pros

When it actually works the reports are sort of readable.

Cons

The transponders stop working ALL THE TIME. It is nigh impossible to get credit from Verizon for the time our vehicles had no service. The entire platform is GARBAGE and nobody should use them.

Review Source

PG

Phillip G.  
Dispatcher  
Construction  
Used the software for: 2+ years

### "verizon gps tracking"

June 17, 2019

3.0

The tracking and the software were great. But the price and the customer service was awful. We will not be using them again.

Pros

Software is easy to use and operate. tracking was up to min and very accurate. Site is easy to navigate and use.

Cons

No cons about the oftware that i had any issues with

Review Source

AC

Adam C.  
President  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Horrible "

June 20, 2019

1.0

Horrible.

Pros

There are no pros service is horrible customer service sucks too

Cons

Customer service. Worste thing that ever happened was fleet matics being sold to Verizon Verizon are crooks service sucks

Review Source

MD

Mike D.  
controller  
Construction  
Used the software for: 1-2 years

### "Dixon Construction - fleet tracking"

June 17, 2019

5.0

Pros

It does what it's suppose to do, nothing really above and beyond other similar tracking programs.

Cons

does not track in real time have to schedule installation it would be nice if you click on a vehicle it would give the vital stats, fuel level, tire pressure, odometer it would be nice if you there was an app that I could use when not in the office to check on vehicles, the current app won't let you do this.

Review Source

CJ

CHRISTINE J.  
dispatcher  
Security and Investigations  
Used the software for: 2+ years

### "my point of view"

June 7, 2019

4.0

Its great to have convenient easy to locate drivers

Pros

that you can see drivers and location the time frame they were there

Cons

sending messages. Not enough characters you have to send multiple message for on message if it has more that 80 characters. Just not simply enough

Review Source

EC

Emily C.  
CSR  
Consumer Services  
Used the software for: 1-2 years

### "Great system!"

June 19, 2019

5.0

I've been very satisfied using this software for our business. It was a great addition.

Pros

I love that I can know where all co-workers currently are. It helps the office here to keep track of what has been done and what still needs to be completed. If a customer disputes that we did not come to the location we can see if the driver actually did or didn't go by there.

Cons

There's not any cons in my opinion. Everything works smoothly.

Review Source

BB

Brad B.  
Fleet Manager  
Civil Engineering  
Used the software for: 6-12 months

### "Avoid This ELD"

June 19, 2019

1.0

Horrible support. They will continue to go round and round, ultimately blaming the customer (YOU) for issues not being resolved. We have been "working with them" for months to resolve issues that are still unresolved.

Pros

The interface for the office management is laid out well.

Cons

The system has so many issues, there is no way to cover it here. From tablets that disconnect from the trucks causing unidentified mile to the system not updating driver status to the front office, the system is riddled with glitches that continue unresolved. By far the worst ELD system I have worked with (and that is quite a few).

Review Source

SS

Scott S.  
President  
Textiles  
Used the software for: 2+ years

### "Revel Connect - Bad customer service"

June 19, 2019

3.0

Pros

It's a good software and have been using for few years.

Cons

The Mangers working there are not worth to be representing the company. Instead of solution they want to sell and get commission. I have already cancelled my contract with them once it's expires.

Review Source

DH

David H.  
VP  
Paper & Forest Products  
Used the software for: 2+ years

### "Verizon Connect Review, 6/24/19"

June 24, 2019

2.0

We will NOT be renewing with Verizon Connect. We have found that your competitor T-Mobile Sync-Up Fleet is more reliable, less costly, easy to install, and customer support is great.

Pros

when the tracking devices worked, they tracked well

Cons

cost, customer support, reliability, long-term contract

Review Source

JB

Joseph B.  
Distribution Manager  
Wholesale  
Used the software for: 2+ years

### "This is a comprehensive program that helps manage drivers and increase productivity."

June 4, 2018

5.0

It helps improve employee accountability. Very easy to use, and helps me manage throughout the day, adding or taking away stops and jobs is also a breeze.

Pros

It is great at estimating routed delivery times, and keeping personnel accountable, as the manager can always track where they are. Easy to integrate with our invoice system, pulls orders straight through.

Cons

It can be a bit cumbersome and slow, especially when it has to re-optimize a route due to the addition of a stop.

Review Source

VR

Verified Reviewer  
  
  
Used the software for: Less than 6 months

### "Trial Failed"

September 28, 2016

1.0

We signed up for a trial and was lied to by the Sales rep... We were sucked into a contract for 12 months after cancelling. that cost us an additional 18 thousand dollars. They threatened to shut off our GPS account with them if we did not agree to pay them. Basically holding over 85 GPS units hostage, with the cost of 100 dollars each to reconnect them. They participate in Shady business tactics or sales tactics.

Pros

Hardly any, except it would be a great scheduling and work order software for a snow cone truck maybe. It is easy to use, only one work order form for all jobs performed by the company. So there are so many unused entries on the form that are not being used. The layout is ok, the speed of the software is ok. Verizon WORK purchased this work order software from a company, they did not create the software.

Cons

Poor Form Functionality Terrible customer service They treat their paying customers terrible The software is very limited Not easily customizable like they say

Review Source

AC

ANNETTE C.  
h/r  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "reveal"

June 7, 2019

1.0

customer support does not help except for asking you your email address, the company you are calling from and assigning case numbers.

Pros

loading the app on your tablet to begin use

Cons

does not record the correct origination point, does not record the correct locations of the vehicl

Review Source

Rufus H.  
Owner  
Construction  
Used the software for: Less than 6 months

### "Signed up hoping to get a handle on estimating, scheduling, dispatching and invoicing all in one."

October 4, 2017

4.0

Helps track jobs, quotes and invoices.

Pros

The concept is good. They try to do what service providers need. Set up people try very hard to make the bad software do what you need it to do. Unfortunately they cannot fix underlying flaws in the program.

Cons

Software is obviously written by programmers who have no real world experience with service businesses. Not intuitive, slow and clunky. Other than creating jobs the work flow is awkward. Many simple functions missing or if they exist do not make sense in the real world.

Review Source

GS

Greg S.  
Service Manager  
Utilities  
Used the software for: 2+ years

### "Verizon"

June 19, 2019

4.0

overall I would say is positive.

Pros

Tracking our vans .................................

Cons

75% of the time I attempt to create a geo-fence it brings up a location in Ohio. Sometimes when I attempt to send a garmin a location it sends the wrong address.

Review Source

AM

Angie M.  
Office Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Fleetmatics"

June 19, 2019

3.0

Pros

I like the map view and the replay options.

Cons

The electronic log books are so inconsistent. It is not user friendly when trying to edit a drivers log if they have not logged out or changed status. Issues connecting with trucks at times.

Review Source

AG

Andrej G.  
Fliesenleger  
Construction  
Used the software for: Less than 6 months

### "Absolut Inkompetent "

May 2, 2023

1.0

Absolut und kompetent.Würde ich allem abraten. Es gibt bestimmt was besseres auf dem Markt.

Pros

Kann ich leider nicht beurteilen da. Ich habe das erworben und kein Termin zum Einbau wieder Angebot zum Einbau erhalten. Versuche per Beginn alles zu stornieren.

Cons

Absolut inkompetent kassieren nur das Geld kümmert sich überhaupt nicht um Kunden !!!!!Ich zahle seit sechs Monaten und bekomme kein Einbautermin. Bei Telefonat spricht eine ausländische Frau, die ich gar nicht verstehen kann und erzählt irgendwelche Märchen

Review Source

PB

Paul B.  
GM  
Construction  
Used the software for: 2+ years

### "Automatic renewing contracts"

June 18, 2019

5.0

Great product but over priced can get all these options and more for half the price and install can be done by anyone.

Pros

Helped us locate crews and sales staff and we could see if they were on time or running late.

Cons

The automatic renewing contracts. They don't notify you when there renewing your contracts . So your locked in for 3 years at a time. Upon them scheduling installs they never show up when they say there going to.

Reason for choosing Verizon Connect

At the time it seemed like the most advanced company out there which was not Verizon it was Fleetmatics

Review Source

KG

Karen G.  
Compliance Administrator  
Construction  
Used the software for: 6-12 months

### "DON'T GET RIPPED OFF"

February 22, 2021

1.0

The absolute worse company to try to deal with. Every individual you speak with will be the last time as not one of them can deal with issues and/or problems

Pros

I wouldn't be able to provide you with a comment as Verizon Connect has continued to charge us for services that were NOT received.

Cons

The fact that I am paying through the nose as Verizon Connect continues to deduct payments out of our checking account for devices and software we haven't received.

Alternatives considered

[ClearPathGPS](https://www.capterra.com/p/152816/ClearPathGPS/)

Reason for choosing Verizon Connect

I chose CLEARPATHGPS because they actually shipped us the equipment we paid for and needed.

Review Source

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