# Page 22 | Verizon Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 22 - Is Verizon Connect the right GPS Tracking solution for you? Explore 940 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/72551/Fleetmatics-Work/reviews

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Verizon Connect

3.2 (940)

[View alternatives](https://www.capterra.com/p/72551/Fleetmatics-Work/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 22 - Reviews of Verizon Connect

## Showing most helpful reviews

Showing 526-550 of 940 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JB

Jason B.  
Director of Safety, Health, and Environmental  
  
Used the software for: 6-12 months

### "DOT Compliance with E-logs and Real time Fleet monitoring"

December 5, 2017

4.0

Overall it performs as expected and has good functionality and user interface

Pros

ability to track our fleet, trending of major parameters monitored, current traffic conditions, paperless logging of hours of service

Cons

setting up or modifying the limits of parameters being measured is already done out of the box but changes to these are not intuitive in how it can be done. Monitored parameters display does not necessarily show the whole story of what information is trying to be conveyed and can lead to misinterpretations

Review Source

VR

Verified Reviewer  
Senior Bookkeeper / VP of Miscellaneous Stuff  
Consumer Services  
Used the software for: Less than 6 months

### "Can't Do What They Said It Could Do"

February 7, 2019

2.0

Pros

I like that it integrates with GPS for employee clock in/out and job tracking.

Cons

Reports are tedious and you can't pull all information out in one report. To much manual tracking. Your account rep changes to much and they are not helpful anyway. To much back and forth in different locations for customer entry. Will only integrate with QB Desktop software if you have it on a server at office. This software does not do all the things the salesman sold me on.

Review Source

EZ

Eddie Z.  
Owner  
Mechanical or Industrial Engineering  
Used the software for: I used a free trial

### "Worst customer service"

January 26, 2022

1.0

Worst experience with any company. They keep billing me and I returned tracking devices and gave notice within a day. It took months to get trackers that would not work for my application. I would highly recommend never doing business with these people. Have been told last week a manager would contact me within 72 hours ridiculous and a lie.

Pros

Nothing good about product or company.vimmediately.

Cons

Never worked. Being billed for trackers they couldn't get to work from day one and returned immediately.

Review Source

RW

Richard W.  
Vice - President  
Consumer Services  
Used the software for: Less than 6 months

### "Nice Try "

October 10, 2016

1.0

A lot of promises during the sales stage about integration and ease of use. This is a generic program that may be able to be tailored to certain business' but lacks the over all smoothness and features that are needed to run an HVAC Service business , we were promised ease of use in managing service contract renewals and scheduling. We found it can up way short on that. In the field it was clunky to use on the mobile devices and found the refresh times extremely slow. The program is not industry specific and requires you to determine what your needs are. There aren't clear cut templates for any one business, I guess its good if you want to tailor it in a specific way, but if I wanted to be a software designer then thats the business that I would have gone into. It seems that there bread and butter business is locking you into self renewing contracts.

Pros

The initial thought of not having to upgrade software because being that this is web based you would always have the current version. Also since it is web based there would be not additional computer requirements and the field crew would have access to customer records.

Cons

That it didnt live up to the promise of being able to manage our maintenance customer base.

Review Source

HF

Harold F.  
VP of Service  
  
Used the software for: 2+ years

### "What a program and what a lifesaver."

January 10, 2018

5.0

Pros

I don't know where to start but how about how many accidents this has gooten me out of on fault or false claims on my company vehicles when it showed it was no where around. How about the 100% reliability of it or the great customer service.

Cons

Really the only thing i like is when you need to make changes they are not as giving but other than that great product nothing bad to say.

Review Source

tR

timothy R.  
business owner  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Flashback from the 80's and those Nightmarish cell phone contracts"

March 31, 2022

1.0

Most horrible vendor experience in my entire professional career of over 30 years

Pros

Didn't get that far because of unresolved problems that began on day one, the product was never able to be used as intended

Cons

Cheesy movement on platform updating location every 20 or 30 seconds as compared to my current software which shows continuous movement and actual location

Review Source

JD

Joanne D.  
Office Manager  
Construction  
Used the software for: 2+ years

### "Fleet Management GPS"

June 7, 2019

4.0

This has been a great tool in retrieving stolen vehicles and keeping time for all drivers, which is the most important. Also, has reduced the time due to driving where they should not be during the work day.

Pros

Real time access to vehicles, ability to see all starts and stops. Great use for timekeeping.

Cons

Managing the vehicles with drivers. Editing and deleting vehicles and drivers

Reason for choosing Verizon Connect

Most options that we were looking for.

Review Source

BC

Bryan C.  
President  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Perfect for small businesses!!"

July 13, 2019

4.0

Pros

The product was a great addition to my small business. Easy to use for my drivers and managers too. Saved a lot of money on maintenance costs

Cons

Customers service needs a little bit of help.

Review Source

JF

Jorge F.  
Operations Manager  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Lack of Ethic and Poor Quality product"

May 10, 2022

1.0

Worst ELD devices in the market

Pros

I would say something good but in 4 months that we have the equipment installed we have not been able to use it

Cons

we feel that Verizon is experimenting with flawed products at our company’s time and expense to fix something that should have worked before being released to its customers;

Reason for choosing Verizon Connect

I was confident in sales guys, they were looking our company for 2 years.

Switched from

[Geotab](https://www.capterra.com/p/18289/MyGeotab/)

I was trying to improve connectivity, communication nationwide with no interruptions.

Review Source

FD

Fred D.  
president  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Fleetmatics REVEAL review"

June 7, 2019

4.0

Pros

accuracy in reporting, reports are detailed enough to make changes were needed

Cons

no vehicle diagnostics. we would like to know if there is a vehicle problem before it becomes a problem

Review Source

GB

George B.  
Owner  
Construction  
Used the software for: 2+ years

### "Verizon"

June 18, 2019

3.0

We got started with Verizon to keep up with maintenance and monitoring

Pros

The mapping and how it appears on the computer and phone

Cons

Price, installation crews, lack of costumer support, not having cameras

Review Source

TH

Tracy H.  
Owner  
Construction  
Used the software for: 2+ years

### "Managing Member"

August 27, 2019

4.0

It worked very well and has lot's of features, it is more expensive than other comparable software options.

Pros

Keeping track of company vehicles and getting reports of hazardous driving habits. Also it helps track vehicle maintenance requirements.

Cons

It is more expensive than other GPS tracking software, that has the same features, and some have even more features.

Alternatives considered

[Geotab](https://www.capterra.com/p/18289/MyGeotab/)

Review Source

BN

Blair N.  
President-Owner  
Business Supplies and Equipment  
Used the software for: 2+ years

### "Fleetmatics"

June 10, 2019

1.0

Poor, poor, poor.

Pros

It was a much better product prior to Verizon - the service has spiraled downhill since the acquisition.

Cons

Freezes constantly, notices are habitually late or non-existent.

Review Source

AR

Adam R.  
PM  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Fleet Matics"

June 7, 2019

4.0

Pros

Easy to use and the functionality of the mobile app

Cons

It can be "laggy" at times up to an hour. Time is valuable and when issues like this arise it is hard to properly dispatch trucks

Review Source

BS

Brett S.  
Office Manager  
Consumer Services  
Used the software for: 2+ years

### "Great GPS Product"

June 24, 2019

5.0

Pros

I like how I can pinpoint my techs in the field and know exactly what's going on with their vehicle while they are driving.

Cons

I cannot think of what there is that I don't like.

Review Source

RK

Reid K.  
Fleet manager  
Construction  
Used the software for: 2+ years

### "Eagle rock "

June 18, 2019

2.0

Scheduling of units to be installed or transferred to other equipment Lack of communication within your company

Pros

Tracking equipment is very important to us

Cons

No webinars or formal training available

Review Source

jP

john P.  
manger  
Building Materials  
Used the software for: 2+ years

### "wonderful"

December 12, 2019

5.0

save time money keeps track of employees slacking off

Pros

Verizon Connect Network fleet is a wonderful thing to have helps manage and make sure people are were they say they are

Cons

Verizon Connect Network fleet is wonderful i cant thing of anything to say bad about this product works as it should

Review Source

RG

Rachael G.  
Office Manager  
Construction  
Used the software for: 1-2 years

### "We largely use the software for dispatching and field management. "

June 11, 2018

4.0

Simplification, the ease of seeing job laid out.

Pros

I like the ease of use. The drag and drop tool to rearrange service calls is handy. It just makes it far easier to get an idea of what our schedule looks like.

Cons

The integration with Quickbooks is not well done, and we had to stop using that feature. If we went back into a job ticket in Verizon Work, after it had been sent to Quickbooks, it would revert back in Quickbooks to reflect the job ticket. So we would losing any pricing or grammatic corrections that we had made.

Review Source

PR

Paul R.  
President  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Verizon Connect and truck utilization"

June 25, 2019

5.0

We can monitor and change dispatch at a moments notice which permits us to save miles and down time.

Pros

We use the vehicle tracking to utilize our trucks to cover changes in our schedule at a minutes notice.

Cons

Nothing - the software works very well for the purpose for which we use it for.

Reason for choosing Verizon Connect

Had used prior as Fleetmatics and liked it.

Review Source

LT

Liam T.  
Service manager  
Facilities Services  
Used the software for: 2+ years

### "Long time customer "

July 2, 2019

3.0

when the software and hardware work, it's a great system.

Pros

Accuracy, update speed, user interface, and reporting

Cons

Customer service, reliability of hardware, Installation quality

Review Source

JN

Jace N.  
General Manager  
Consumer Services  
Used the software for: 1-2 years

### "A Decent product held down by a lackluster company and management structure."

June 7, 2019

1.0

My use of the service has inspired me to build something better, cheaper, and more targeted for our industry.

Pros

For what it is it is relatively intuitive once you get a basic understanding of the software.

Cons

Customer service is impossible to deal with. Anything additional is more charge Twice the cost for half the features of other competitors.

Review Source

VR

Verified Reviewer  
BDC Manager  
Retail  
Used the software for: 2+ years

### "Great app"

November 27, 2018

4.0

Used for 3years. Was very useful and feature full.

Pros

It has many many functions. Full of cool features. Very useful.

Cons

Confusing some times. There are so many features and tools.

Review Source

AN

Alan N.  
President  
Telecommunications  
Used the software for: 2+ years

### "Verizon Connect Reveal Review"

June 26, 2019

3.0

It is useful but can be cumbersome

Pros

Helpful for reporting and determining vehicle travel information.

Cons

Changes are difficult to make. Support is not good at responsiveness.

Review Source

SH

Shatonia H.  
Assistant Program Manager  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Dispatch my Verizon Connect"

January 19, 2023

5.0

Pros

I like having all my fleet services together

Cons

I haven’t had any issues with these services

Review Source

CS

Chad S.  
Manager  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Good product"

June 18, 2019

4.0

Product is great, the customer service is terrible. It's almost impossible to get ahold of someone to make changes to your account. No one ever returns emails or phone calls.

Pros

The software is easy to use and very helpful in your daily needs of the transportation industry.

Cons

No complaints about the software or the use of it.

Reason for choosing Verizon Connect

I was a verizion customer.

Review Source

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