# Page 23 | Verizon Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 23 - Is Verizon Connect the right GPS Tracking solution for you? Explore 940 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/72551/Fleetmatics-Work/reviews

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Verizon Connect

3.2 (940)

[View alternatives](https://www.capterra.com/p/72551/Fleetmatics-Work/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 23 - Reviews of Verizon Connect

## Showing most helpful reviews

Showing 551-575 of 940 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JB

Jennifer B.  
Fleet  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Worst Decision Ever"

June 18, 2019

1.0

Experience with Verizon Connect Reveal is the worst thing I have ever signed my company up for. To break the contract it's going to cost me over $4,400 which is ridiculous.

Pros

Nothing good! It truly sucks! It works NOTHING like the cellular service

Cons

It does not operate on real actual time The contract length of 3 years is way too long and NOT worth it

Review Source

DR

Darryl R.  
president  
Construction  
Used the software for: 6-12 months

### "Oversold and under delivered"

March 17, 2020

2.0

terrible

Pros

nothing. maybe the size of the unit......

Cons

I was sold on the face that my trailer (which would need a wireless connection) could be tracked at anytime. The purpose of signing this contract was to have a GPS locator on my equipment so I could make sure the guys were on their routes and to track the trailer if it was stolen. With this system, I am only able to check on the location once per day at a set time that is not controlled by me. I tried to cancel my service with version and they asked for the remaining contract balance in full and would not budge. I would never sign another contract with them or consider. I have spoken to the manager of "customer service" 3x and they have not responded nor would they share their email. As a small business owner, this is not how you make long-term relationships. Good luck to this shady company

Review Source

AM

Amrit M.  
Safety Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Best Tracking with little room to improve"

June 26, 2019

5.0

It helped us resolving many conflicts

Pros

Easy to use, clear view, Mobile app, Notification, Geofence

Cons

Price, Integration cost, Customer Service, Hardware complications

Review Source

HL

Holly L.  
Owner  
Package/Freight Delivery  
Used the software for: 1-2 years

### "Trucking Company using ELDs"

January 2, 2019

1.0

We have used this for over 1year going on two. We have never had all of our units working at the same time. Compliance is impossible.

Pros

Good reports when it is working. Gps tracking side does work pretty well. Eld side does not. Uses both satellites and cellular technology. Satellite works Cellular does not.

Cons

The drivers have a difficult time using it. Is not accurate on time or mileage reporting. Looses connection on bluetooth all the time. Looses connection on cellular connection frequently. Customer Support is non -existent.

Review Source

JD

James D.  
DOT Supervisor  
Civil Engineering  
Used the software for: 2+ years

### "Good Product - Worse Customer Service"

February 1, 2019

3.0

Worst Customer Service Ever!!!!!!!!!!!!!!!! Promises not kept, support not received, would never recommend to anyone. EVER.

Pros

Easy to use online platform except electronic logs.

Cons

Electronic logbook solution did not work consistently. Was not able to be installed for proper operation of pre-2000 vehicles so when a driver would change vehicles there was no way to log trips.

Review Source

SW

Sonia W.  
Field Operations Manager  
Internet  
Used the software for: 1-2 years

### "Works Great to keep an eye on your team!"

June 19, 2019

5.0

Fleetmatics is great to work with. Not happy about the calls about new products. That part is annoying.

Pros

East of use and ability to maintain your fleet with maintenance and other items related to your vehicles.

Cons

Not being able to completely delete an email from your system without having to contact Support to remove it for you.

Review Source

RM

Rick M.  
owner  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "No customer support"

June 26, 2019

3.0

Pros

being able to dispatch from different area

Cons

customer support and talking through problems

Reason for choosing Verizon Connect

because of our relationship with Airtime 500 and SGI

Review Source

RL

Robert L.  
Cfo  
Automotive  
Used the software for: 2+ years

### "Terrible service means waste of money"

November 26, 2019

1.0

Terrible service was my only takeaway.

Pros

Plug in play is nice but it sticks out and Hertz broken easy.

Cons

No support. I just didn't get help. Verizon was awful.

Review Source

JCC

Juliana C. C.  
Owner/operator  
Construction  
Used the software for: 2+ years

### "Fleetmatics"

June 7, 2019

3.0

Pros

I like that it tracks accurately where my guys go all day. That we can pull up a report for it.

Cons

Used to be WAY more user-friendly before the switch.

Review Source

TC

Tom C.  
Vp sales  
Construction  
Used the software for: 1-2 years

### "Almost there"

June 27, 2019

4.0

I have liked the product but it could be perfect with a few tweaks

Pros

Great tracking, report generator and ELD app

Cons

I have requested that the drivers should have the ability to input repairs and maintenance on their trucks. Hasn’t happened yet. Fuel tracking with their fuel partners does not work for me in California.

Review Source

RT

Rob T.  
Owner/Landscape Contractor  
Facilities Services  
Used the software for: 2+ years

### " Terrible customer service "

July 13, 2018

1.0

Pros

Good product, It works pretty well for all my trucks, and it is very easy to use, the app is awesome. Overall it’s a pretty good product, and helps me keep track of all my trucks

Cons

Terrible service. I’ve been trying to get a new device installed for two months, I cannot even get a call back, it was much better when I was Fleetmatics

Review Source

SB

Sandi B.  
Office Manager  
Construction  
Used the software for: 1-2 years

### "We are very pleased with Verizon Connect Reveal!"

November 2, 2018

5.0

Verizon Connect Reveal is very easy to use. The customer support is excellent! It saves us money by allowing us to track our vehicles and know where are employees are at. We know which drivers are speeding and driving the vehicles harshly. I schedule a weekly report to see who is speeding and driving the vehicles harshly. I also schedule a Time Card Report each week so that I compare their time sheets to it. We are very happy with the quality and service we have received!

Pros

I love how easy the software is to use! The live map shows you were all your trucks and equipment are. You can easily tell if they are moving, stopped, or idling. We recently had a truck stolen and without Verizon Connect we probably wouldn't have found our vehicle for days but we got our truck back the same day with no damage!

Cons

I have the most difficulty keying in the key fob numbers. Not that it hard but the numbers on the fobs are very difficult to see!

Review Source

JC

Jessica C.  
Office Manager/Sales  
Construction  
Used the software for: 6-12 months

### "Terrible quality all around"

June 4, 2020

1.0

Pros

Nothing. I suppose it's cheaper than the competitors, and that's the reason we went with it. You get what you pay for.

Cons

Everything! There is not much room for customization to fit your needs, and the workarounds to get the software to work the way you want involve numerous steps. The customer service from the beginning was absurd and severely lacking. No one on their implementation team has any basic understanding of how to deliver what a client needs. Their coding team is a joke. I have no training in that IT background and yet here I am trying to (and with a degree of success!) fix their mistakes on how our business forms were set up. I wish we hadn't signed a contract that binds us to them for three years, because it is a three-year headache I have to live with now.

Reason for choosing Verizon Connect

Price point.

Review Source

JL

Jeremy L.  
GM  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Thought"

June 19, 2019

4.0

Overall is good

Pros

Very easy to use. Quick to see what's going on.

Cons

Reporting could be easier to see quickly what each vehicle has done for the day.

Review Source

WW

William W.  
General Manager  
Public Safety  
Used the software for: 2+ years

### "Verizon WORK helps reduce costs and increase revenue"

February 23, 2017

5.0

We have utilized Verizon WORK in a number of ways - first is to minimize drive times for our technicians by 'grouping' calls and determining which technician is closest to a customer site. This is very critical when emergency calls occur during the normal day. It also helps reduce fuel costs as we can monitor the speed in which the various vehicles are traveling and take corrective action on inefficient fuel use.

Pros

Easy to use

Review Source

DC

Dean C.  
operations manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "have been using for many years"

July 3, 2019

4.0

Pros

it allows for easy tracking of my trucks and vans. Genearaly is very reliable.

Cons

Seems like every new feature comes with an added cost.

Review Source

RS

Ruth S.  
Ceo  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Awesome "

November 7, 2022

4.0

Excellent customer service

Pros

I phone Made it very easy and convenient to download into the app

Cons

Made it very easy and convenient to download into the app

Review Source

Response from Verizon

November 9, 2022

Thank you for taking the time to share your positive experience with us. We're happy to hear you are finding value in our product and services. We would like to learn more about your success with Reveal. If you are open to share, please email us at: CustomerAdvocacy@VerizonConnect.com.

CP

CHARLES P.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Great service, I've enjoyed it"

June 17, 2019

5.0

Tracking assets is number one feature, helping driver navigate at times has been helpful.

Pros

GPS Tracking, ability to track driver, fencing for tracking.

Cons

3 year term is too long. New companies have come out with same features for $18/mo. So my deal is not a deal anymore and will be a pain trying to get out. Mobile app doesn't give me the features and look from desktop. I have overlap in other software for some of the features and do not want to do double work.

Review Source

MW

MINDY W.  
ADMINISTRATIVE ASSISTANT TO VP  
Packaging and Containers  
Used the software for: 2+ years

### "PROS AND CONS"

June 24, 2019

5.0

Pros

Logbook and tracking features are great and compliant.

Cons

Updates are not communicated thru the software so they are always a surprise.

Review Source

CL

CARA L.  
OFFICE MANAGER  
Warehousing  
Used the software for: 6-12 months

### "VERY MISLEADING"

June 12, 2019

1.0

THE SERVICE DEPARTMENT IS TERRIBLE. NO ONE IS HELPFUL. THEY RELY ON THESE STUPID VIDEOS THAT DO NOT SOLVE ANY OF MY PROBLEMS. DO NOT BUY THIS PROGRAM. TERRIBLE. VERIZON SHOULD BE ASHAMED!

Pros

I LIKED WHAT THE VERIZON SALESMAN WAS SUPPOSED TO SELL US- THE PROGRAM IS NOT GOOD AND DOES NOT INTEGRATE WELL WITH QB. VERIZON SHOULD BE ASHAMED

Cons

THIS PROGRAM DOES NOT SYNC WELL AND THERE WERE A LOT OF LIES THAT WERE TOLD UNTIL AFTER I SIGNED THE CONTRACT. VERIZON WORKS IS A FRAUD.

Review Source

MW

Michelle W.  
Admin  
Biotechnology  
Used the software for: 2+ years

### "Some good some bad"

June 7, 2019

4.0

Pros

Ease of use of live maps and daily reporting.

Cons

mapping issue can be annoying. But after I reached out about this I did get an answer

Review Source

KH

Kathy H.  
Safety Manager  
Construction  
Used the software for: 1-2 years

### "Could be better..."

June 7, 2019

4.0

Pros

I like being able to see all may assets at the push of a button. The reporting functionality while cumbersome is extensive.

Cons

It takes way to many steps to pull reports. The techs installed the devices and that was the end of it - there was no real training on how to use the system.

Review Source

RB

Randy B.  
President  
Construction  
Used the software for: 2+ years

### "Great Product, Horrible Customer Service"

December 3, 2021

3.0

3 year contract- bad. Auto renewed another 3 years without notification- crooked. Add new vehicles have multiple 3 year contracts on auto renewal- insane. Stay away unless they eliminate contracts.

Pros

Interface is easy to use and up to date.

Cons

Software is easy to use for simple vehicle tracking. Cant say anything bad in the aspect.

Review Source

KO

Keith O.  
President  
Construction  
Used the software for: 1-2 years

### "Constant issues and little support"

January 3, 2018

1.0

There are a lot of options available. I would look elsewhere for a solution before going with this software.

Pros

Ease of use - the software is easy to use and set up. I like the custom fields that can be set up for tracking.

Cons

Limited functionality, very poor reporting, little support with problems. Custom fields are useless if I can't report on them. There is very little tracking for audit purposes in the software so if someone is making errors on data entry, you can't determine who it is.

Review Source

CC

Chris C.  
Business Manager  
Oil & Energy  
Used the software for: 2+ years

### "Reliable and easy to use GPS/Asset tracking"

June 7, 2017

5.0

Needed a GPS/DOT log solution.

Pros

Verizon based communication works very well for us in this area. Reliable. Ease of use. Handles geofencing very well. Reporting is very good as well.

Cons

Does not support drivers logs if they are changing jurisdictions between the US and Canada. Our drivers must use US logs while in both countries.

Review Source

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