# Page 24 | Verizon Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 24 - Is Verizon Connect the right GPS Tracking solution for you? Explore 940 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/72551/Fleetmatics-Work/reviews

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Verizon Connect

3.2 (940)

[View alternatives](https://www.capterra.com/p/72551/Fleetmatics-Work/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 24 - Reviews of Verizon Connect

## Showing most helpful reviews

Showing 576-600 of 940 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MM

Makenzie M.  
Manager  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Unimpressed and Disappointed"

June 7, 2019

2.0

This is good for seeing where my fleet is currently however the app for the phone, and dispatching does not work at all.

Pros

How easy it is to use to track and run reports on my fleet

Cons

The customer support, I have been waiting for more the 8 months for my case to be solved, and haven't heard from them since.

Review Source

JS

John S.  
Purchaser  
Machinery  
Used the software for: 1-2 years

### "Not the best option"

July 8, 2019

2.0

Pros

This is a really challenge. I'm not sure that there is something I like best.

Cons

Management side only functions properly in Google Chrome, updates don't seem to come through properly, the last I knew there was not an android app for phones, tablets don't always sync up correctly.

Review Source

LB

Lisa B.  
Office Manager  
Consumer Services  
Used the software for: 2+ years

### "Fleetmatics Review"

June 19, 2019

3.0

Pros

Fleet Service feature it makes servicing vehicle tracking much easier

Cons

The inconsistency of the accuracy where the trucks are

Review Source

JB

Jeff B.  
Owner  
Construction  
Used the software for: 2+ years

### "Verizon Connect Reveal"

June 20, 2019

5.0

It has made us more efficient

Pros

The ability to locate servixce techs quickly

Cons

Occasional freezes, and not exacly real time.

Reason for choosing Verizon Connect

Economics

Review Source

TS

THOMAS S.  
OWNER  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "review"

June 7, 2019

2.0

it's okay just ask for tier 2 if you have a problem

Pros

It is easy to use when it is working correctly. It would be better if you could edit it, so when it random puts you in drive and you are sleeping you can correct and instead of losing drive time.

Cons

it random puts into drive mode, you can not edit it to fix the situation, then there are times where you are fighting with it to go into drive mode, or it disconnect itself while you are driving.

Review Source

AL

Amy L.  
Business Dev Mgr  
Construction  
Used the software for: 2+ years

### "Protecting our Assets"

June 18, 2019

5.0

Pros

Ease of use, easy reporting, easy updating

Cons

Harsh Driving is not always accurate, a U turn should not be considered Harsh

Review Source

CF

CATHERINE F.  
Service Manager  
Construction  
Used the software for: 2+ years

### "Always able to get the information FAST"

November 7, 2017

5.0

Cut down on costs by tracking our employees.

Pros

Easy to navigate, Easy to track, gives me reports that I need to track mt technicians in a simple manner

Cons

I have to log on frequently, does not let me stay logged in. Often, for whatever reason, does not recognize my log in information, sometimes takes several tryes to log in.

Review Source

VR

Verified Reviewer  
President  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Customer Service is Hostile"

September 9, 2020

2.0

Customer service is terrible. I have been trying for several days to cancel my contract. The representatives I have spoken to have been curt and accused me of lying. My only desire to is to detach myself from this company as quickly as possible.

Pros

The vehicle tracking works well with the app and online options.

Cons

The non-powered asset tracking units are largely useless. Many of the original 10 I received did not work. I spent a great deal of time explaining them and being transferred, before being assisted. Many of the replacements also did not work. All were installed according to directions. Locating the non-powered trackers only worked from my laptop, not the app.

Reason for choosing Verizon Connect

N/A

Review Source

VR

Verified Reviewer  
Chicago Operations Manager  
Internet  
Used the software for: 6-12 months

### "Verizon Connect Review"

December 5, 2018

3.0

Pros

This is a good option for small level fleets. Coming from a major fleet operation to a smaller start up, I see the advantages of being able to quickly install the verizon connect platform to vehicles.

Cons

I wish there were more dashboards and pre-made alert templates rather than having to install on your own. I like the replay functionality but sometimes it can be difficult to follow.

Review Source

DW

Dana W.  
Manager  
Automotive  
Used the software for: 1-2 years

### "Very helpful in keeping up with our vehicles, and keeping our customers informed of their status."

June 18, 2018

5.0

We save gas & payroll expense while using this software to track our vehicles. We are able to tell if vehicles are left idling which wastes gas.

Pros

I like that I can replay each truck's route, I use that to verify timecards. We can look back to see if there was any time that wasn't work related. Very detailed reports of location and time at each location of each truck .

Cons

Nothing really, I don't have any issues with the software. I would love to have cameras in vehicles, we may add that later .

Review Source

DM

Duane M.  
Owner  
Automotive  
Used the software for: 2+ years

### "Tracking"

June 18, 2019

5.0

Pros

Being able to track all the trucks and review the safety reports

Cons

I would like to see more frequent data when tracking

Review Source

RF

Robert F.  
Supervisor  
Hospital & Health Care  
Used the software for: 2+ years

### "Tracking"

February 13, 2020

5.0

Pros

It’s a great program for Supervisors. We track all of our EMS units

Cons

The time it takes to caught up to the real time

Review Source

PW

Pete W.  
Service Manager  
Consumer Services  
Used the software for: 2+ years

### "YPC Verizon Connect Review "

June 17, 2019

4.0

Pros

Ability to quickly see where my vehicle are.

Cons

Not always able to get a detailed history when I need more information.

Review Source

DP

David P.  
President  
Construction  
Used the software for: 2+ years

### "Fleetmatics "

July 2, 2019

5.0

Pros

Able to track all vehicles to insure that they are where they should be.

Cons

Sometimes cumbersome when making changes.

Review Source

dW

douglas W.  
president  
Construction  
Used the software for: 2+ years

### "verizon review"

June 17, 2019

4.0

Pros

The software was very good with tracking it gave me minimum problems.

Cons

The software could've been more high speed.

Review Source

PE

Paige E.  
Office Manager  
Consumer Services  
Used the software for: 1-2 years

### "Easy to use software"

June 19, 2019

5.0

Customer service is very easy to work with

Pros

The software is easy to use. Easy to navigate around and clear pictures of where our fleet is at.

Cons

Sometimes the driver changes do not save no matter how many times I put it in. And when that happens I have to call customer service.

Review Source

JL

Justin L.  
President  
Construction  
Used the software for: 2+ years

### "Central Broward Construction"

June 7, 2019

3.0

timely deliveries.

Pros

Real time tracking, zones, aggressive driving

Cons

Some data for vehicles is not fully accurate

Review Source

ER

ELIZABETH R.  
Controller  
Construction  
Used the software for: 2+ years

### "User friendly equipment managment software"

May 22, 2018

5.0

Pros

This is an extremely easy to use platform that allows management to track each piece of our fleet and our heavy equipment.

Cons

The reports are not capable of the level of customization that I would like which means at times there is the need to dig through a lot of information to find what is needed.

Review Source

RK

Rusty K.  
President  
Construction  
Used the software for: Less than 6 months

### "Fake system and Fake customer support"

August 27, 2018

1.0

They required me to sign a membership contract for 5 technicians to get started. I told them I would be canceling if things didn't work, they said that is okay. The contract I signed locked me into this for 12 months. I kept trying to cancel because implementation & syncing wasn't working and we never started using the product. At the end of 12 months, I called to let them know I fulfilled my end of their stupid contract and that I needed the monthly fees to stop. They said the contract automatically renewed and there is nothing they could do, so we are locked in for another 12 months. I have now been paying for this Fake software system for 20 months and I still can't get this canceled. I have talked to multiple people who said they will help me, but it is just smoke and mirrors. I am reporting them to the BBB.

Pros

Never could get this to work with our system. Difficulty to get our rep and customer support on the line to help with the syncing process.

Cons

The sync process froze our Quickbooks system and caused a lot of chaos. We ended up getting new computers to hopefully get things to run better but it still didn't work.

Review Source

BP

Britania P.  
Administrator  
Consumer Services  
Used the software for: 6-12 months

### "Inefficient"

April 21, 2017

3.0

Pros

I like that I am able to dispatch my technicians. I like that they receive a text message that I can customize. I like that there is a map view.

Cons

My techs all speak Spanish and the system had too many "windows". I would be best if the information was provided all on the screen that was pulled up. Instead, I had to teach them what each thing meant and many times, it still was hard for them to find it. The photos take too long to upload. Instead of saving us time, it took us longer, so many techs wouldn't use the feature which defeated the purpose of why we got it. Too expensive for only 5 users.

Review Source

RW

Renee W.  
Office Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Great GPS program for small businesses"

June 17, 2019

5.0

Pros

The ease of the program and reporting options

Cons

false reporting when the unit is not working properly

Review Source

mA

maximiliano A.  
Dispatch supervisor  
Renewables & Environment  
Used the software for: 2+ years

### "easy to use"

June 7, 2019

5.0

Pros

the mobile app was very easy to use and simple

Cons

sometime you cant get of hold of customer service

Review Source

GD

Gina D.  
CFO  
Media Production  
Used the software for: 2+ years

### "Fleetmatics REVEAL Review"

July 8, 2019

1.0

Unacceptable. I signed up because I was advised I could not even SEE your routing program unless I was a Fleetmatics customer. After I signed a 3-YEAR contract your routing team determined your routing software was NOT compatible with the way we deliver our product. I requested to be released from my contract, as the routing program is the reason I signed up in the first place and was told NO multiple times. I will not be renewing.

Pros

There was nothing that I particularly liked about it.

Cons

I no longer use the software. It is difficult to see a snap shot within the entire day.

Review Source

AT

Angelina T.  
Field Service Manager  
Facilities Services  
Used the software for: 1-2 years

### "Difficulties with Customer Service."

June 12, 2018

5.0

Eases my communication efforts with my customers and team.

Pros

I love this program. I can locate my team with ease at any given moment. I get past information from the reports options and able to communicate with my team and our customers accurately.

Cons

The customer service experiences I have had were not easy. The staff is friendly and helpful and appear to not know what they are doing or aren't sure of the proper form of communicating Inter Company wise.

Review Source

mC

mike C.  
owner  
Wholesale  
Used the software for: 2+ years

### "idoits"

June 7, 2019

5.0

not worth a dam

Pros

been waiting three weeks to install new one

Cons

to expensive to use and operate

Review Source

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