# Page 25 | Verizon Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 25 - Is Verizon Connect the right GPS Tracking solution for you? Explore 940 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/72551/Fleetmatics-Work/reviews

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Verizon Connect

3.2 (940)

[View alternatives](https://www.capterra.com/p/72551/Fleetmatics-Work/alternatives/)

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Last updated March 13th, 2026

# Page 25 - Reviews of Verizon Connect

## Showing most helpful reviews

Showing 601-625 of 940 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JS

John S.  
National Training and Operations Manager  
Automotive  
Used the software for: 6-12 months

### "Working Harder Not Smarter"

October 7, 2015

4.5

Pros

I like the fact that it’s a cloud based, it’s very live and any changes and interaction that happens is instantaneous and received by all parties that are using it. It can become a little communal office note pad for particular jobs. It’s got a lot of customization levels and the reporting system is really good. The fact that it is mobile friendly for the field workers is really cool. There are very rarely any duplicate jobs now. If there are any discrepancies, we now have data and history. If something gets entered into the system we can see very clearly it is in the system; there’s accountability. And the most pivotal thing was getting that cash flow – that rhythm and that procedure back.

Cons

The app itself for the fieldworkers is great, it’s really good but the lack of having an admin app is painful and then it does tether you to your office. In a situation where you don’t have that space to sit down and pull out your laptop then you’re kind of stuck.

Review Source

KP

Kyle P.  
Operations Manager  
Warehousing  
Used the software for: 2+ years

### "Great System for Fleet Management"

November 2, 2018

4.0

The experience has been good when it comes to customer support and data analytics but the ELD needs to improve.

Pros

Fleet management tools are by far the best and most accurate to tracking IFTA related data.

Cons

ELD functionality may be near the bottom compared to other ELD programs out there on the market.

Review Source

DS

Dave S.  
OWNER  
  
Used the software for: 1-2 years

### "bad service"

February 15, 2019

1.0

run from this company and if you wanna try them DO NOT SIGN A CONTRACT FOR MORE THAN 1 YEAR

Pros

nothing GOOD ABOUT THIS PLACE THEY TRY AND BLAME THE UNIT OR SOFTWARE CUSTOMER SERVICE IS NOT WORTH YOUR BREATH

Cons

shows my guy at the bottom of lake Michigan for hours and at wrong address . When i spoke to customer care they wanna say we dont have many problems. I've had my units for 2 years and have not shown my trucks in the right spots many of times.

Review Source

SB

Shae B.  
Manager  
  
Used the software for: 1-2 years

### "Helpful with time tracking "

June 15, 2018

5.0

Pros

Tracking the employees for dispatch as well as time sheets at the wand of week. We use the god to verify that the times are correct

Cons

Mobile app needs to be more capable for making changes to driver name and truck names and numbers.

Review Source

TS

Tim S.  
General Manager  
Food & Beverages  
Used the software for: 6-12 months

### "Terrible support, zero customer service"

April 27, 2023

1.0

Literally the worst customer support of any company we work with.

Pros

The product provides GPS tracking, everything else is buggy

Cons

Customer support. You literally can never get ahold of them via phone, email or when you create tickets in their portal. They dont' respond to anything.

Reason for choosing Verizon Connect

We chose Verizon because we'd had an existing 3G account with them. But once we upgraded (and started paying more) we could never get a single support question answered.

Review Source

MS

Mike S.  
  
  
Used the software for:

### "This guys are the worst"

March 9, 2017

1.0

These guys put on a great show by the salespeople when they are trying to get you to sign a contract but once you sign a contract forget it. Tech support is the worst tech support in the world. We were installing in our fleet of 25 truck and their GPS tracking did not work from the start. We installed it to basically track truck mileage for IFTA Fuel Tax purposes. We only managed to install in about five trucks before we realized that it did not work and how bad the tech support was so we stopped the install. Their GPS system would show our trucks is other countries (showed one truck in Brazil on day. We are located in the United States). Another time that showed one vehicle driving over 100,000 miles in one day. Again we were paying IFTA taxes based on their GPS tracking. Their final determination was that all of the ECM on our trucks were bad and they suggested we replace them at certain cost each for five trucks. They finally stopped returning phone calls and they locked us out of our online portal. Because we had problems from the start we were not paying the monthly fees and finally sent them a letter terminating our contract and told them to come get their equipment. Never heard back from them. There is something wrong with this company. Rumor is that they do not own the software and are at the mercy of another software vendor.

Pros

Nothing good about this company

Cons

Tech support stinks

Review Source

CN

Cody N.  
Owner  
Construction  
Used the software for: 1-2 years

### "Worst fleet tracking system EVER. Stay away!"

April 25, 2019

1.0

They're in it just for the sale

Pros

I liked the IDEA of personnel being able to use tablets or phone to interface.

Cons

Customer service. WHAT customer service? There is a departure for.... 1. service \[equipment\] 2. Installation 3. Interface \[using software\] Only buy this product if you like doing business with finger pointers with zero accountability! Each department blame the next and when trying to escalate, you just get a new contract admin We've had the units installed in 3autos and have NEVER seen them work! RUN FROM THIS PRODUCT!!!! oooh. You can do a contract buyout at term rate if that makes you feel better?

Review Source

SS

Stacie S.  
Office Manager  
Construction  
Used the software for: 1-2 years

### "Great resource "

June 7, 2019

5.0

Watch driving habits. Track technicians to proof time sheets and check invoices

Pros

The map showing all vehicles and the variety of reports you can generate. So much value for the cost!!!

Cons

Some of the service maintenance notifications can be tricky

Review Source

MW

Michelle W.  
Human Resources  
Human Resources  
Used the software for: 6-12 months

### "Track your Fleet with confidence"

April 6, 2019

5.0

With the launch of DOT/FMCSA requirements, our business has benefited greatly from this software. The service team has been eager to assist and this was a great option.

Pros

This software is easy to use. You can track your fleet, regardless of the size. Reporting is simple and easy. You can break it down by the fleet or individual units with ease.

Cons

Being a fairly new software, there are bug fixes/updates very frequent.

Review Source

TN

TJ N.  
Driver  
Oil & Energy  
Used the software for: 1-2 years

### "This system is terrible almost as bad as their customer service "

May 22, 2018

1.0

Spend the extra money and go with someone else. The money saved will never pay for the extra stress you will get from this system

Pros

It comes with an iPad. And honestly I can't think of anything good to say about it. No pros in this system

Cons

Everything. Won't stay connected to truck Constantly needs updating Loses your time Can't accurately keep my logs Customer service is awful won't return calls leave you om hold forever then disconnect you

Review Source

RS

Robert S.  
CEO  
Human Resources  
Used the software for: Less than 6 months

### "Dishonest marketing "

March 6, 2022

1.0

We get the run around and still charge monthly a year later for something we've never had

Pros

I wish I never contacted them perfect example uncaring greedy company

Cons

Being deceived, no support only deception.

Review Source

DC

Debbie C.  
Office Manager  
Environmental Services  
Used the software for: 1-2 years

### "Verizon Connect Reveal"

November 2, 2018

5.0

We can track all our trucks, keep track of job times easliy.

Pros

It is very easy to Navigate thru the dashboard. The live map is current within 2 minutes. The dashboard is visually appealing. Our sales rep stays in contact and if any problems helps out immediately.

Cons

When a vehicle is stopped the tracking doesn't update till the vehicle moves. It doesn't tell you in real time how long they are at that spot till vehicle moves.

Review Source

VR

Verified Reviewer  
Sales And Marketing Specialist  
Information Technology and Services  
Used the software for: I used a free trial

### "Verizon WORK needs work"

November 8, 2017

4.0

Pros

It is easy to find your way around. It seemed like a good price at the time I signed up - there's a reason for that!

Cons

You receive part of a purchase order, but you can't show this on the system. You can either receive an item or not. You can't get around this by adding two lines of the same item as it just overwrites the first entry.

Review Source

DH

Diana H.  
Dispatcher  
  
Used the software for: 2+ years

### "Very user friendly with lots of capabilities"

March 15, 2018

4.0

Pros

What I like the most about this software is that it is so user friendly. Love the fact that I can locate a technician at any time.

Cons

Just the fact that it looses connection in bad reception areas would be what I think is the least thing that I like about it.

Review Source

JS

Jake S.  
President  
Construction  
Used the software for: 2+ years

### "Tow truck"

June 26, 2019

4.0

I can see where my trucks are and I did catch some of my men running around on company time. Going to Best Buy, getting a hair cut and taking long lunches.

Pros

I can track my trucks so that I know where they are and routes that they take.

Cons

I've had for over a year and my trucks are still not set up right. I didn't even know until I had for a year. My trucks are in tow when moving. They are not wired up right and I not sure how to change them.

Review Source

DT

Denise T.  
Owner/Secretary  
Construction  
Used the software for: 1-2 years

### "Sometime hard to navigate to specific tasks I want to do."

June 13, 2018

5.0

Being able to keep up with our employees at all times was very helpful and saved us time.

Pros

I like being able to see where all our employees are and how long they are there. Being able to retrace there routes.

Cons

Sometimes it is hard to navigate to specfic task I want to do. For instance, trying to get how fast (MPH) a employee is going on specific streets. The way the time is broken out it could be a, not positive, assessment.

Review Source

VR

Verified Reviewer  
Customer and Marketing Consultant  
Information Technology and Services  
Used the software for: 6-12 months

### "Fine Telematics "

February 13, 2019

5.0

Pros

Makes managing your fleet of vehicles easy. saves time on administrative work, saves cost , just those two benefits alone probably make the product pay for itself

Cons

With an emerging technology such as this sometimes the customer experience lacks the feel of a more tenured product or service. If anyone can tackle it Verizon should be able to since it’s a huge company

Review Source

RF

Rick F.  
DOT  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Reveal Review"

June 7, 2019

4.0

Very happy with the program and being it is DOT compliant

Pros

Very easy to train other drivers as well as plant staff. Very simple to move around on

Cons

Some reports don't always print in PDF, so you have to break it down to 2 reports

Review Source

SS

Sally S.  
Admin  
Education Management  
Used the software for: I used a free trial

### "Great and easy"

October 16, 2023

5.0

Great and easy to use

Pros

Mostly easy to use and keeps everyone on the same page

Cons

Not much I dislike about this but I'm still a new user

Review Source

jM

jack M.  
owner  
Construction  
Used the software for: 1-2 years

### "Fleetmatics REVEAL review"

June 7, 2019

3.0

not good it does not work well and if you have a problem its like trying to deal with time warner

Pros

it does sometimes help not much but a little

Cons

it is very overpriced compared to other systems and does nothing the other systems don't do

Review Source

JP

Jay P.  
Fleet Manager  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "The best tracking software in the market! "

October 26, 2018

5.0

I’m still a current customer. So far my experience has been great. I have no issues.

Pros

The reports are by far the most accurate I’ve seen from any other tracking software. Verizon has great coverage so if you are looking to go cheap on your business this is not for you. If you want real optimization and ROI. These guys have one of the best products in this space.

Cons

They have a lot of options! Also, they are not the cheapest.

Review Source

PB

Phyllis B.  
Sales Ass't  
Construction  
Used the software for: 2+ years

### "Terrible Customer Support"

June 28, 2017

4.0

Tracks vehicles.

Pros

We can track our vehicles. The equipment is reliable. Too bad their customer service is so terrible.

Cons

We cannot get our new installs scheduled. Lots of "no shows". Very difficult to get someone to call back about scheduling new installs.

Review Source

PT

Paul T.  
Group Manager  
Public Relations and Communications  
Used the software for: 2+ years

### "Hopeless customer support and pathetic response from the accounts department"

September 21, 2017

1.0

Customer Support, Account Management and Billing do not seem to talk with each other and do not seem to want to rectify issues. I call the Accounts phone number and have yet to have anyone actually answer the phone. I leave a specific message with a request to return my call, and in the 16 months of doing this I have yet to receive a call back. Not a great way to run a business.

Pros

We are not using it anymore for complex tasks. It can handle simple jobs with fix pricing and sub-contractor costs.

Cons

Customer support is minimal. Accounts Department response and care factor is ZERO. No responses come from the billing side of the business despite regular requests and simple requests. No-one wants to solve problems.

Review Source

TA

Tim A.  
Operations Manager  
Construction  
Used the software for: 1-2 years

### "Review of Product"

June 18, 2019

5.0

Product works very well with our line of work and is a great way to track vehicles and mileage.

Pros

Ease of use Mobile App and access for employees

Cons

Intermittent delay in tracking Shows vehicles still running at times when turned off

Review Source

MC

Mike C.  
Project manager  
Chemicals  
Used the software for: 1-2 years

### "Eld"

June 19, 2019

4.0

Rough in beginning but getting there

Pros

Once working easy format to work with on the iPads

Cons

Constant updates and lag issues frequently have to delete app and reinstall

Reason for choosing Verizon Connect

Cell phones are with Verizon one stop shop

Review Source

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