# Page 27 | Verizon Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 27 - Is Verizon Connect the right GPS Tracking solution for you? Explore 940 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/72551/Fleetmatics-Work/reviews

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Verizon Connect

3.2 (940)

[View alternatives](https://www.capterra.com/p/72551/Fleetmatics-Work/alternatives/)

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Last updated March 13th, 2026

# Page 27 - Reviews of Verizon Connect

## Showing most helpful reviews

Showing 651-675 of 940 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SD

Sonia D.  
owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "good product"

December 28, 2023

5.0

Pros

was relatively easy to set up. simple features

Cons

hard to get support when things don't work

Review Source

RL

Rachael L.  
Business Owner  
Construction  
Used the software for: Less than 6 months

### "Terrible product "

September 30, 2018

1.0

If I could give any company advice about the software I would say do not waste your time!! Our office was down for one full week with no invoicing getting done before we made the decision to not move forward with this software. After the software proved to be non-user friendly and the invoicing could not be as detailed as we need to be we decided this software was not going to work. We reached out to customer service a good 20-25 times. Each time the response time taking longer and longer. Then it became like they didn't want to help at all, passing my issue from one tech to another. The unfortunate part is we signed a contract which we could not cancel. We are now paying a monthly fee until our contract is over for something our company cannot use because their software is not what they promised it to be.

Pros

You can schedule and and invoice in the same software. Your Technicians out in the field can download an app and update customers file and invoice out in the field.

Cons

But if you are already working in Quickbooks, the transition of crossing over your customer database is quite the process. You will actual be completely down while this process takes place. Which from just the export from Quickbooks and the import to work takes a alot of time. (We took even longer because we had to change the structure of how our customers were built in Quickbooks, which our sales person never told us we would have to do)

Review Source

PS

PEACHES S.  
owner  
Wholesale  
Used the software for: 1-2 years

### "FLEET"

July 2, 2019

5.0

Pros

The ease of use and accuracy. The quickness of being able to do the route and my routes are reoccurring.

Cons

Wish it had a line for service not just Pick up or Delivery

Review Source

rC

ruben C.  
parts manager  
Automotive  
Used the software for: 1-2 years

### "EASY TO USE. GREAT WAY TO KEEP TRACK OF DRIVERS"

June 19, 2019

5.0

Pros

Really nice interface. Easy to change driver and truck information.

Cons

Software is great. Billing and customer service is lacking a bit but these days that is common.

Review Source

MJ

Misty J.  
Customer Service  
Mechanical or Industrial Engineering  
Used the software for: 1-2 years

### "Verizon Connect"

June 17, 2019

5.0

Pros

I like that i can compare the time sheets i can produce from this software to the actual time sheets they complete.

Cons

it takes a while to get an actual time replay.

Review Source

MB

MARTA B.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Just great"

July 1, 2019

5.0

I am verry happy with veriozon connect.

Pros

Easy to use, very good customer service.

Cons

There is nothing that i dont like. I never had any problems with software.

Reason for choosing Verizon Connect

Recommendation

Review Source

BK

Ben K.  
President  
Consumer Services  
Used the software for: 1-2 years

### "Horrible Product not ready for market place. "

August 28, 2018

1.0

Save yourself a great deal of hassle. Get HouseCall Pro instead. We recently switched and love it. Still stuck in a Verizon contract though.

Pros

There are no pros to the app. I had to score it a 1 Star because it was the only choice but it isn’t worth that.

Cons

There are problems with this app in all areas. Yes you have customer support but they are working with the same problems you are.

Review Source

AW

Andy W.  
Office Manager  
Construction  
Used the software for: Less than 6 months

### "Oversold & poor organization from at their company"

March 16, 2017

2.0

The product was definitely oversold when we first looked at it. They make it sound like it can do whatever you need, but in reality, they try to find workarounds that end up being time consuming, or just don't fit at all with what we were trying to do. Everything in the software looks clean and polished, it's simple to do things like adding customers and creating jobs, but the process of linking service requests is complicated, the terms they use for jobs and tasks is not easy to figure out. It just is not user friendly for anyone with only basic computer skills. The smartphone app looks on the outside like it would be very useful, but it doesn't have even half the functions of the software on the computer and some important functionality is completely missing from the smartphone app. Once we reached the point where we realized it didn't work for our employees needs, the customer service reps appeared to "lose" E-mails, they don't communicate with other departments and their accounts payable department is disorganized and slow to respond. We've just had an all around poor experience with the software and a terrible experience with the company.

Pros

It looks pretty and they're willing to spend as much time with you as you like when implementing the software to explain how everything works.

Cons

The software doesn't have any flex room to adapt to people's needs. You would need to tailor your company to exactly function alongside the software limitations.

Review Source

SR

Sean R.  
President  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Decent Product but not offering everything needed"

January 21, 2020

4.0

We would switch if we found something that has route optimization.

Pros

It is pretty use to use once it is installed and up and running. Website interface is user friendly.

Cons

We really were hoping to be able to get route optimization with the software. We asked multiple times before we signed up and they said they had it. They don't.

Review Source

TJ

Tina J.  
Business Manager  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Great Service"

June 19, 2019

5.0

50/50...Sales department uniformed and not helpful...IT department is amazing

Pros

Being able to locate all of mu equipment

Cons

Reports are not easy to create and needs more templates

Review Source

NC

Nicky C.  
  
  
Used the software for: 2+ years

### "null"

September 28, 2018

1.0

Review Source

SP

Sharon P.  
VP Of Operations  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "ELOG "

June 8, 2019

2.0

Our overall experience with Verizon has been challenging. We have had at least 3 inside support staff assign to us within the first six months of our service. Software loses signal a lot while vehicle is in route which cause issue with unidentified miles.

Pros

The software potential is good once issues was worked out.

Cons

The software was over sold to us by the sales rep.

Review Source

MC

Mark C.  
office manager  
Consumer Services  
Used the software for: 1-2 years

### "Customer service is non-existent. We have non working units and they also report bad locations. "

July 26, 2018

1.0

proof of service is the biggest. Knowing when my guys are at a job site and not having to call all the time asking how they are doing during the day.

Pros

Software is good, reports are really easy to get. I find that the program is better than the other service that we use.

Cons

I find that it has holes when it comes to making a report for equipment that may have visited at property.

Review Source

TL

TIm L.  
President  
Religious Institutions  
Used the software for: 2+ years

### "Trash"

June 17, 2019

2.0

I will never use the product again

Pros

There isn't any!

Cons

Ripoff. You have to signup for another three years if you add another vehicle to your fleet. I now have five vehicles with no tracking because I refuse to sign for another three years every time I add a new vehicle. Growing company and don't need this crap!

Review Source

MC

Maggie C.  
General manager  
Consumer Services  
Used the software for: 6-12 months

### "Worst Customer Service"

April 6, 2018

2.0

None when the truck shows that its been in the same place for two months and FleetMatics shows by their lack of response that they could not care any less.

Pros

The website is easy to navigate and become comfortable with. Unfortunately, they provide NO SUPPORT!

Cons

The software is ok except when the GPS stops responding and you cannot get any support from reveal to get it fixed. One stopped on February 9, 2018, and it is not April 6 and there has still been no attempt made to repair/replace. Even after tons of phone calls and emails.

Review Source

DM

Derek M.  
Manager  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Our 10 truck fleet experience.…"

June 7, 2019

4.0

Having been able to watch the trucks on a live map has been a huge timesaver for us. The maintenance feature has also been a wonderful tool for us to use.

Pros

I do find it easy to use and so do our drivers.

Cons

Only a few technical glitches such as delete GPS not linking up and the GPS units themselves going down and having to be replaced.

Review Source

DB

DUSTIN B.  
ELQ  
Construction  
Used the software for: 1-2 years

### "Fleetmatics REVEAL Review"

June 7, 2019

4.0

Pros

Easy to track vehicles. Reports, replays.

Cons

ELD is hard to read on tablet in truck. Needs to have white background. Customer service is horrible.

Review Source

VR

Verified Reviewer  
Office assistant  
Security and Investigations  
Used the software for: Less than 6 months

### "Problematic but overall worthwhile"

July 17, 2019

4.0

Pros

The detailed report really helps keep track of hours. The mapping images are great and the tracking is spot on.

Cons

It can be glitchy with the plugins. We have to reinstall a lot. I do wish it would allow me to search two days back without doing a range though.

Review Source

HA

Harrison A.  
President  
Retail  
Used the software for: 6-12 months

### "Piss poor "

June 7, 2019

1.0

Customer service is the worst I have ever experienced.

Pros

There is nothing to like about this product

Cons

Not accurate. Does not work most of the time. Not fully functional on mobile device

Reason for choosing Verizon Connect

I thought it would be a good company and good product given that it was Verizon

Review Source

MB

Mark B.  
Owner  
Restaurants  
Used the software for: 1-2 years

### "Works well and helps me keep track of my vehicals"

June 15, 2018

4.0

I am always able to locate my vehicles and drivers.

Pros

The software gives me good location info. It is fairly easy to set up and once you use it for a couple of days it becomes pretty easy.

Cons

The service scheduling and tracking is not always the easiest to use. The geo fencing seems to work most of the time but occasionally the info is not accurate.

Review Source

CB

Carlo B.  
Owner  
Construction  
Used the software for: Less than 6 months

### "Frustrating customer service"

May 17, 2020

1.0

See above

Pros

Don't know yet....it has been difficult to get it operational

Cons

This comes on the heals of yet ANOTHER frustrating experience with Verizon with poor customer service with my company United Paving. We have had a variety of problems including missed and/or very late appointments, poor communication with our company and poor administration within their's regarding our service. They've also not been clear or accurate in their 'pitch' about what their equipment and services can do and will include. Ultimately, our dealing with Verizon has cost my business time, money and added stress in the short time we have had dealings with them.

Review Source

JM

Jay M.  
Controller  
Construction  
Used the software for: 1-2 years

### "Review"

June 27, 2019

4.0

Always had a positive experience

Pros

Availability of tracking our vehicles on computer and phone

Cons

Not always up to date on location and delay on phone

Review Source

MC

Michael C.  
CEO  
Utilities  
Used the software for: Less than 6 months

### "Like all the rest of the honest reviewers, we have been swindled"

August 4, 2016

1.0

When your peon employee steals all of your customer information and sells it to your competitor, maybe then you'll come to realize just how important keeping customer information confidential and compartmentalized is. After we signed up and Verizon REVEAL told us that we wouldn't get the promised levels of access, they told us that they never had that feature but could put in a 'request' for it. So everyone we give access to our account, even if only to input parts into inventory, would have the same access as our CEO. Then, even after they failed to meet every one of their own promised deadlines, they refused to stop billing us when we requested to cancel. I wish I had read their reviews beforehand.

Pros

Low level customer service is of no use but they answer with a cool accent. The guys you need to actually talk to never call you back, though.

Cons

At this point, inability to cancel. Beyond that, it was their inability to keep their promises. Behind that was the lack of access control.

Review Source

VR

Verified Reviewer  
Director of Administration  
Religious Institutions  
Used the software for: 1-2 years

### "Connect Network Fleet or Disconnect"

October 6, 2019

3.0

It is challenging to get with the same person twice who could have an understanding of how we use the product. We seem to get a different person all the time.

Pros

I liked that I would be able to track our 3 fleet vans when they were used to transport. I thought it would also be able to provide better diagnostics for the vehicle's engine and maintenance.

Cons

The options aren't as accessible and easy to learn/find on the product as I had hoped.

Reason for choosing Verizon Connect

Because we have Verizon products.

Review Source

SH

Sandra H.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "This system is junk"

July 12, 2017

1.0

Venting and letting the next consumer to run from this product

Pros

Nothing - We are locked into a contract and still have 2 more years to fight with them. Buyer beware.

Cons

Their installers put in 1 year ago. Supposedly they could service anywhere the unit was. NOT. The units have been replaced repeatedly and work for a few days and break again.

Review Source

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