# Page 28 | Verizon Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 28 - Is Verizon Connect the right GPS Tracking solution for you? Explore 940 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/72551/Fleetmatics-Work/reviews

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Verizon Connect

3.2 (940)

[View alternatives](https://www.capterra.com/p/72551/Fleetmatics-Work/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 28 - Reviews of Verizon Connect

## Showing most helpful reviews

Showing 676-700 of 940 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RM

Raul M.  
Director of Operations  
Consumer Goods  
Used the software for: 2+ years

### "Verizon Connect to run our business"

October 10, 2018

5.0

it has been a great way to run our business using Verizon connect for the past 2-3 years

Pros

The ease of using the apt run our business

Cons

there is nothing I do not like, everything is easy to use

Review Source

DB

Devan B.  
Owner  
Automotive  
Used the software for: 6-12 months

### "Don't waste your money. "

February 4, 2021

1.0

I am not at all satisfied with the experience. My equipment failed early on. It took over three months for my first truck to be installed.

Pros

Being able to remotely access this equipment..

Cons

The software frequently fails. We have not had a single unit last over a month.

Reason for choosing Verizon Connect

Verizon is my primary phone provider.

Review Source

MW

Melissa W.  
Office Manager  
Consumer Services  
Used the software for: 1-2 years

### "Good field service software "

June 14, 2016

4.0

Pros

The ability to dispatch jobs to our employees and for them to be able to make notes about their jobs. The ability to keep timecards for our employees...big plus!!

Cons

No notifications for jobs that need invoiced. We have let billing for jobs fall through the cracks because there is nothing on the software indicating that something needs invoiced. We don't invoice through the software so I had to make up a status icon so that I can tell if we invoiced or not. This has helped a lot but it would be nice to have a notification page or dashboard showing jobs that are completed but still needs invoiced. Also it would be nice for helpers to clock in themselves without having to pay for another user.

Review Source

MW

Margaret W.  
AP/Service Billing Manager  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Keep Connected to Work with Verizon"

October 9, 2018

5.0

Fantastic service, great team work

Pros

So many possibilities to help our techs and organize our dispatch

Cons

It used to be slow....but that has stopped - so no Cons at this point

Review Source

JB

Jodi B.  
Admin Assistant  
  
Used the software for: 1-2 years

### "Able to create work/job orders fast. Keep track of customer's equipment."

June 7, 2018

5.0

It was a lot better then the previous software being used which was Foxpro

Pros

Easy of use from screen to screen. Having the ability to run reports. The ability to log into the software on any computer.

Cons

Not being able to exit from various screens back to the main screen. Not having the ability to run a report based on certain fields.

Review Source

MF

Mark F.  
President  
Facilities Services  
Used the software for: 2+ years

### "GPS works"

June 10, 2019

5.0

This software allows us to reduce expenses due to human error. It also allows verification of where our driver have been as well as where they have not been.

Pros

there are several ways to review the data

Cons

allowing the drivers to check their own GPS records. If not grouped properly, the drivers can see the records of other drivers as well as their own.

Review Source

JL

Jody L.  
business owner  
Publishing  
Used the software for: Less than 6 months

### "Horrible"

July 13, 2021

1.0

This is the WORST experience dealing with a company. The hardware they send out is incorrect. The scheduling is far out. The app is not explained nor can you reach anyone to get a password. Nobody calls you back. Customer service is just like everyone says .... NONEXISTENT.

Pros

I can't say. Can't even register it online yet

Cons

The wrong equipment sent. Can't log into the app. So many tutorials that don't actually help because you can't get the people to call you back or reach on the phone. Transferred to different people in different departments that keep blaming each other.

Reason for choosing Verizon Connect

Listening to a friend and not doing more research.

Review Source

rZ

robert Z.  
ops mgr  
Automotive  
Used the software for: 1-2 years

### "verizon"

June 17, 2019

4.0

Pros

easy to go from one section in the site to another and easy set up

Cons

Takes awhile to get used to operating the system

Review Source

SR

Stephen R.  
Mr  
  
Used the software for:

### "The feeling of security that running with Verizon REVEAL brings to our day to day operation."

November 15, 2010

5.0

I would strongly recommend Verizon REVEAL to any company whether running single or multiple vehicles. An easy to use yet extremely intelligent system, Verizon REVEAL will instantly give you peace of mind and will over time save you money.

Pros

Risk of theft by hirer erradicated. Ability to monitor vehicle location with a view to return times. Customers who are awaiting a vehicle can be kept informed of how long their wait will be. Accurate vehicle usage billing easily obtained by various report methods. Fuel usage discrepancies easily resolved by route replay. Easy vehicle location identification in the event of breakdown. Fleet maintenance simplified. Prevention of unauthorised overseas travel. Easy recovery of vehicles from overdue customers.

Cons

There is no down side to having the Verizon REVEAL system on your fleet. Yes as in life everything costs but we have saved probably in excess of 20,000 already in theft prevention alone. With the added facilities for monitoring time at idle and service requirements this saving is sure to rise.

Review Source

CL

Cathy L.  
Office Manager  
Construction  
Used the software for: 1-2 years

### "Helpful "

June 7, 2019

4.0

Pros

Live maps, and knowing every our vehicles are at.

Cons

Roads & streets need updated more Easier wait to order devices

Review Source

MP

Mark P.  
Logistics Manager  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Great Program"

August 10, 2020

5.0

Verizon thought of everything with this tracking system. Great Tracking System!

Pros

One of my best vendors uses this tracking for their trucks and they give me access when doing a load for me. I can see where the truck is at all times and the speed they are going.

Cons

Honestly there isn't a single thing that I don't like about this software. It is the most informational software that I used in my industry.

Review Source

SL

Steve L.  
Director  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Efficiently help us manage our fleets and drivers."

June 19, 2018

4.0

Pros

The software is easy to use and we can understand the functionality by taking their online training which is pretty helpful.

Cons

The customer service team really needs improvement. We had so many times that long waiting time to talk to the real person and the customer service still cannot solve our problems.

Review Source

VR

Verified Reviewer  
Sales Development Manager  
Computer & Network Security  
Used the software for: Less than 6 months

### "Easy to set up"

November 9, 2021

5.0

Pros

Very simple to book and manage services through local vendors

Cons

Sometimes there are a tone of alerts flying around between the app, email, text, etc.

Review Source

MR

Michael R.  
Office Manager  
Construction  
Used the software for: Less than 6 months

### "Verizon WORK for my company"

January 20, 2017

4.0

I have had Verizon WORK for 2 years now and I can say with all honesty that it's a great product for anyone that manages field personnel. It's easy to use for my guys and on the admin side, it's a great tool to run more efficiently on the billing side.

Pros

My techs can get tickets signed in the field which expedites billing to my customers which lead to running more efficiently. My techs have the ability to take photos from their IPad and upload them straight into the job. The technicians also have the ability to send the customer both the invoice and report before leaving the job site and the customers love that

Cons

I cannot run a report and separate job types to see which area of my business is doing better or worse than the rest. This is a tool I really need to run my business and I hope Verizon WORK implements soon so I do not have to look elsewhere.

Review Source

JT

John T.  
Marketing/IT Manager  
Wholesale  
Used the software for: 1-2 years

### "Great hardware and Software"

June 7, 2019

5.0

perfect

Pros

I like that im able to custom design the alerts and reports

Cons

nothing yet, i really like the software

Review Source

JV

Juan V.  
Survey Manager  
Civil Engineering  
Used the software for: 1-2 years

### "A must for any fleet!"

July 3, 2019

5.0

Pros

User friendly desktop and mobile software.

Cons

Could use more local data, like a weather overlay.

Review Source

AG

Anet G.  
Operations Manager  
Public Safety  
Used the software for: Less than 6 months

### "Deceptive - Coercion - Smoke and Mirrors"

January 8, 2017

1.0

Like many reviews, here I experienced a great sales pitch and I qualified for a special "waive" for them to integrate my current form and customers into their system. This took way longer than expected and my one-page form, turned into a 3-page form, needless to say, I couldn't use it. When I tried the using the scheduler, I learned the many limitations it had and that I had to output a report that looked like it was programmed in the 80s. The software they claim works with this system didn't happen. After 2 months, I just found more limitations and gave up. I also saw that they do a sneaky auto-renew. When I tried to cancel, they would not let me and a year later are still bullying me. Multiple attorneys in trying to recover what they think they are owed.

Pros

Part of the UI is easy Helpful in keeping customer records

Cons

Calendar Feature - you can't see your jobs from a calendar view Report Scheduler - report output for route equired extensive formatting

Review Source

HM

Heather M.  
welder  
Construction  
Used the software for: 6-12 months

### "amazing!"

September 24, 2020

5.0

It has been very good, overall it was easy to use and have not had a problem with the service so far.

Pros

Extremely easy to use, Granular functionality for alerts personalizable dashboards, Great monitoring features.

Cons

Long contract periods, this service is actually quite expensive. I wish there was some type of price break, Must install system yourself.

Alternatives considered

[Geotab](https://www.capterra.com/p/18289/MyGeotab/)

Reason for choosing Verizon Connect

It just had a update and we wanted to try it out for ourselves.

Review Source

JM

Joaquin M.  
Owner  
Construction  
Used the software for: 1-2 years

### "Everything is good until you need service"

June 15, 2018

5.0

Tracking all my employees

Pros

That it's easy to use very accessible you can also use it from your mobile phone if I could get all my units to work it would be nice

Cons

Software is good the service not so much I had to call about getting a new unit about 4 weeks until they finally got back to me

Review Source

EH

Emily H.  
Marketing Coordinator  
Marketing and Advertising  
Used the software for: 2+ years

### "Track your employees and save time. "

December 12, 2016

5.0

We use Verizon REVEAL in our trucks. No need to collect time sheets. We know where everyone is at throughout the day.

Pros

Accuracy.

Cons

Customer support.

Review Source

DW

Dale W.  
Facility Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Easy to use and helpful app"

August 14, 2021

5.0

It just makes my job easier to pull my monthly statements quickly. I don't have to go to a physical computer and log into my account. I can do it wherever I am, either on the road or at home.

Pros

Makes it easy to pull up my monthly statements and print them off

Cons

Really notting negative I would have to say about this app

Review Source

CR

Carmen R.  
President  
  
Used the software for: 6-12 months

### "Awful "

July 12, 2017

2.0

Pros

It works good to track but they lock you into there contract. So make sure you set a reminder to when you need to send a letter.

Cons

Try and cancel and good luck, they use strong arm attempts to keep you. Found a better solution for my company. Spoke to them about this, when we went to cancel they told us we were auto renewed. This was never metntioned to use during prior conversations. And the offered a buy of over a year.

Review Source

JD

Jim D.  
Sales  
Warehousing  
Used the software for: 2+ years

### "network fleet"

January 18, 2019

5.0

Pros

When I have customers asking where their delivery is, I rely on this software often. I can see exactly where my driver is, along with upcoming stops, to give my customers an idea of when their delivery will arrive.

Cons

The desktop works better than the app for this software.

Review Source

MC

Megan C.  
Owner  
Construction  
Used the software for: 6-12 months

### "It's helped our day to day operations goes smoother."

June 18, 2018

5.0

We can verify work orders and payroll easily - so quality control.

Pros

Doesn't seem to have any glitches - always tracking everyone correctly. Was fairly easy to implement...Verizon made it easy to order and schedule installation. That's always a plus.

Cons

The price. As a smaller business we don't use it that many times a day...only when we can't get in touch with a technician or need to verify where one was. So it's a bit pricey just for that.

Review Source

TS

Tina S.  
Business Owner  
Entertainment  
Used the software for: 6-12 months

### "Need to speak to someone that can actually help me"

June 24, 2019

2.0

None

Pros

The only thing I liked about this so far was the idea of it.

Cons

I am for a service I am not receiving. They have been taking payments from my bank account for the last 6 months. I have spoken to about twelve different customer service agents. They all tell me they will look into it and call me back. I asked the last customer service agent to give that to me in writing. She sent me an email stating she would call me back but I am still waiting 2 months later. This has been a nightmare. Someone that can actually help me please call me. 8 months of charges and I still can't use the two devices I am paying for.

Review Source

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