# Page 29 | Verizon Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 29 - Is Verizon Connect the right GPS Tracking solution for you? Explore 940 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/72551/Fleetmatics-Work/reviews

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Verizon Connect

3.2 (940)

[View alternatives](https://www.capterra.com/p/72551/Fleetmatics-Work/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 29 - Reviews of Verizon Connect

## Showing most helpful reviews

Showing 701-725 of 940 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KR

KRISTIAN R.  
OFFICE MANAGER  
Construction  
Used the software for: 6-12 months

### "DOES THE JOB"

December 4, 2018

4.0

I AM HAPPY WITH VERIZON CONNECT REVEAL FOR THE MOST PART, I HAD AN ISSUE WITH SOME HARDWARE BUT THE SOFTWARE IS SOMETHING THAT I ENJOY USING DAILY

Pros

I AM ABLE TO TRACK MULTIPLE VEHICLES IN ONE LOCATION

Cons

SOMETIMES THE LAG TIME IS EXCESSIVE, HAVE TO CONTINUOUSLY UPDATE

Review Source

VR

Verified Reviewer  
Fleet and Telecommunication Coordinator  
Hospital & Health Care  
Used the software for: 6-12 months

### "Horrible Customer Support"

May 21, 2019

4.0

Customer support is just awful, cases/queries are being closed without even addressing the issue.

Pros

The software is user friendly and easy to navigate.

Cons

Besides that it tends to logout rather quick, i have no complaints about the aspects of the software.

Review Source

pD

pattijean D.  
Construction Coordinator  
  
Used the software for: 1-2 years

### "Poor customer service"

June 20, 2018

4.0

Pros

Live maps is very easy to see on the phone and in the computer. I like seeing the details of the vehciles.

Cons

poor customer service. I have ordered several plug and play units and each time they send me a hard wired unit. Why sell plug n play if you can't get one to me?

Review Source

HO

Hannah O.  
Office  
Construction  
Used the software for: Less than 6 months

### "Best in the game"

July 7, 2022

5.0

Pros

Fast service- great coverage all over. Great for business and inside connections- holds many accounts.

Cons

Very hard to get in touch with support- wait times are incredibly long.

Review Source

Response from Verizon

July 11, 2022

Thank you for taking the time to share your positive experience with us. We're happy to hear you are finding value in our product and services. Also, thank you for your feedback around customer service and the wait times. We would like to learn more about your success with Reveal. If you are open to share, please email us at: CustomerAdvocacy@VerizonConnect.com.

jJ

james J.  
manager  
Construction  
Used the software for: 2+ years

### "great price "

January 2, 2019

5.0

Pros

can set personal alerts to what fits best for each person

Cons

the refresh rate is not what is said to be

Review Source

CP

Carolyn P.  
business office admin.  
Construction  
Used the software for: 1-2 years

### "One of the best investments our company has made"

November 2, 2018

5.0

We are able to more effectively dispatch our technicians . Has also made our employees more accountable and not using our trucks for personal use.

Pros

The software is fairly easy to understand and use.

Cons

We can't think of any cons. So far this system has worked very well for our fleet of trucks

Review Source

AJ

Aqil J.  
Intern  
  
Used the software for: 1-2 years

### "Verizon Is a good starter company for a phone user today, my first phone was with Verizon. "

July 2, 2018

3.0

Pros

when wifi is connected it runs smoothly and efficiently, it also has a lot of useful apps and tools that help figure out how to work the phone.

Cons

when wifi is out of the picture then it runs a little slower and is more susceptible to error/glitching

Review Source

Abby R.  
receptionist/dispatcher  
Consumer Goods  
Used the software for: Less than 6 months

### "Easy tracker for your fleet"

December 12, 2018

5.0

Pros

You can install it on your cell phone and or pc More then one person within the company can yes it Easy to use Great reports

Cons

Being a little behind on the actual location

Review Source

BT

Barbara T.  
Payroll/HR  
Construction  
Used the software for: 1-2 years

### "Company not good to work with"

December 19, 2017

1.0

Go with another Company

Pros

Software works just fine, does what it is supposed to, but they charge extra for every add on that you receive.

Cons

Customer Service and negotiating are not good, much higher than the competition, and offering less. Keep Looking

Review Source

JS

Jamy S.  
Administrative Assistant Operations Division  
Media Production  
Used the software for: 2+ years

### "basic review"

June 25, 2019

3.0

Pros

I like the reports feature for driving style. It is easy to use and extremely helpful to our managers.

Cons

When in the Admin section it is difficult to navigate/sort through the vehicle list. It is slow and hard to pull information from.

Review Source

DD

Daniel D.  
Manager  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Best GPS Reliability"

November 2, 2018

5.0

So far so good

Pros

System is reliable and backed by Verizon’s network. Installation is easy too. Software is simple.

Cons

Only con is min refresh of vehicle moving. Would love to have a more live update stream to see where vehicles are in real time.

Review Source

GP

Gita P.  
Owner  
Consumer Services  
Used the software for: 1-2 years

### "Not as great as i thought it would be "

January 14, 2018

2.0

DO NOT BUY

Pros

If you access everything from the admin side it works fine, but since most companies don't want technicians having full access that doesn't work. There is an app for the technicians, but it has very low functionality. It's constantly locking up and kicking the tech's out of their work orders. Doesnt work on Ipad or iphone which it says it should.

Cons

Too glitchy, app locks up constantly, tech's have to close and restart app, they are constantly re-entering information because of the glitches. Tech's can't review customer and equipment history unless they open a work order

Review Source

TP

Tom P.  
Safety Director  
Construction  
Used the software for: 6-12 months

### "Unacceptable "

July 2, 2019

1.0

Piss poor

Pros

At this point i don't see them. I thought Verizon, as big as they are would have their act together - that are not even close.

Cons

Zero customer support. Bad product and software is not reliable.

Review Source

SW

Sherry W.  
Office Manager  
  
Used the software for: 1-2 years

### "Disappointed in Lack of functionality for my company"

February 7, 2018

2.0

Pros

I like the fact that everyone is listed under the job so ease of access is great. No need to go to multiple sections to gather the information needed.

Cons

The software can not be completed catered to the needs of the Company. There is a update out there that completely changes how the system is viewed. When I contacted them to discuss they stated the developers feel it would be easier for the users. It is not so I refuse to switch over to the new version.

Review Source

NM

Nicholas M.  
Service Manager  
Construction  
Used the software for: 6-12 months

### "My Reveal Review"

June 18, 2019

4.0

Pros

Being able to sort the fleets by driver instead of vehicle makes life easier

Cons

Lack of color coding between fleets on the map. This should be a simple feature that is not available

Review Source

SC

Steven C.  
Owner  
Construction  
Used the software for: 6-12 months

### "I like it."

June 25, 2019

4.0

The setup was very confusing and irritating. They finally got our account setup after about 2 weeks of phone calls and irritation. After the setup the things that I know how to do are fairly smooth but there are options that are still not working...

Pros

The ability to see where my company vehicles are and have been. This helps us match up our employees time with where and when on their time cards.

Cons

The ease of use of the program and website are not easy to use. The admin area is not self explanatory either. In order to do something you have to fiddle with the settings and hope you get it right.

Review Source

HL

Holly L.  
Internet Manager  
Automotive  
Used the software for: Less than 6 months

### "Great tracking but App needs work"

March 30, 2023

4.0

Pros

I love that it is easy to see where vehicles are parked at all times.

Cons

I do not like that the phone app is not the same view as the desktop. It does not show all vehicles at the same time. Wait time for support is ridiculous as well.

Review Source

VR

Verified Reviewer  
project coordinator  
Security and Investigations  
Used the software for: 6-12 months

### "We love this for tracking technicians "

October 31, 2019

5.0

Benefits have been easy to keep track of technicians out in the field, some of which were incorrectly clocking in and out and this makes us aware of where they are all at jobs and if at appropriate job.

Pros

It was easy to use, cost efficient, able to easily keep track of our Technicians out in the field and keep an on time schedule... easy to let customers know when a tech is on the way and also useful for time card tracking.

Cons

I did not know about it sooner, marketing was not out there, had never heard of it prior to a lot of research on my own.

Review Source

KR

Karen R.  
Controller  
Environmental Services  
Used the software for: 2+ years

### "Where Are They At????"

June 17, 2019

5.0

Time and job cost tracking. Employee time theft. Knowing where my entire fleet is at any time of the day.

Pros

This software is very user friendly and accurate. It has helped me be able to keep our employees honest and my job costing more accurate. My ability to print routes with a time stamp allows me to have backup to any changes I have to make to payroll. I gave customer service question a 10, even though I have not had to use them because the software never goes down and is that easy to use.

Cons

Sometimes, I cannot get a street view from the map even though is shows I should be able to.

Review Source

CK

Chris K.  
Owner  
Construction  
Used the software for: 6-12 months

### "Unhappy Customer"

June 18, 2019

1.0

Terrible experience. Super expensive, terrible support, hidden contract terms, etc. I want out soooooo bad but you're forcing us to pay for something we don't want because of a 3 year contract that we had no idea that we were locked into. It makes zero sense and I'm dedicating my life to telling other contractors to stay away from this terrible company.

Pros

I honestly have nothing good to say about the software or our experience.

Cons

Ballooning payments, poor customer support, gps units don't work half the time, long process for repairs, hidden contract terms. Huge mistake for our company and it's a big black eye that causes tons of stress for the owners.

Review Source

VM

Van M.  
Manager  
Computer Games  
Used the software for: 2+ years

### "VerizonConnect is convenient and easy to use but chat service can be improved "

August 25, 2022

4.0

Pros

So far I'm happy with VerizonConnect especially with the auto-pay and paperless offers that is easy to set up.

Cons

The chat service disconnects during the authorization step for account access.

Review Source

Response from Verizon

September 2, 2022

Thank you for taking the time to share your positive experience with us. We're happy to hear you are finding value in our product and services. Also, thank you for your feedback around the chat service. We would like to learn more about your success with Reveal. If you are open to share, please email us at: CustomerAdvocacy@VerizonConnect.com

GS

Gari S.  
Chief Strategy Officer  
Construction  
Used the software for: 2+ years

### "Just OK"

May 5, 2018

3.0

Pros

We used this software for years and at one point it worked well. After a while it stopped tracking vehicles due to hardware malfunctions.

Cons

Customer support is not that great and it was hard to get anyone to help when their hardware failed on multiple vehicles.

Review Source

VR

Verified Reviewer  
Bookkeeper  
Accounting  
Used the software for: 6-12 months

### "Love it"

October 9, 2018

5.0

Pros

I like that it gives real time updates. The tracking is pretty accurate

Cons

The constant requirement to log in. Sometimes even after setting the keep me logged in, it still logs me out.

Review Source

LA

Liz A.  
Owner  
Consumer Services  
Used the software for: 6-12 months

### "I like the fact that it’s made running our business more efficient."

December 16, 2015

4.5

Pros

I like the fact that it’s made business easier. Verizon WORK provides us with real time visibility of all our jobs. I know what’s going on at any given moment and if customers call needing to know the arrival time of one of our field workers, I can log into Verizon WORK and see what stage they are at from their previous job and provide them with an approximate arrival time. Verizon WORK allows us to bill customers for exact hours worked and we can record notes on the job which can be used to email through to clients at the time of invoice.

Cons

We have a very different business to a lot of people. We have a many little pieces of inventory to track and a numerous job sites. I don’t think there is any bad things, just niggles as there is with everything.

Review Source

DH

Dori H.  
Office Manager  
Construction  
Used the software for: 6-12 months

### "Incorrect Billing Issues Unresolved"

April 29, 2021

2.0

Total confusion with customer service from day one. Sent wrong unit. Sent back with their Fed Ex label. They received yet continued to bill me for the wrong unit. Months have went by. I call them every few weeks and am told the extra unit will be removed. Six months have went by and it still on my account. I'm still getting overcharged with out any refund. I have my own rep assigned to my account who does not return emails or phone calls. Even called and emailed his boss. Nothing. Ending my contract today!

Pros

The dashboard is very easy to use. Never an error in locating.

Cons

Non-stop billing errors, customer service rep unresponsive.

Review Source

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