# Page 3 | Verizon Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Verizon Connect the right GPS Tracking solution for you? Explore 940 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/72551/Fleetmatics-Work/reviews

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Verizon Connect

3.2 (940)

[View alternatives](https://www.capterra.com/p/72551/Fleetmatics-Work/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Verizon Connect

## Showing most helpful reviews

Showing 51-75 of 940 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

IV

Ilsia V.  
CSR  
Hospitality  
Used the software for: 2+ years

### "Chat Verizon"

April 16, 2025

5.0

There were a few bumps with customer support, but the platform itself worked well most of the time.

Pros

The app was pretty convenient. I could check in on things even when I wasn’t at my desk.

Cons

Honestly, the biggest issue for me was the customer service. It was really hard to get timely help when I needed support, and sometimes the reps didn’t seem familiar with the system.

Review Source

LA

LEWIS A.  
manager  
Automotive  
Used the software for: 1-2 years

### "Verizon Connect is excellent "

September 27, 2024

5.0

excellent tracking tool for mobile workforce and equipment

Pros

helps reduce costs, increase productivity, keep up on vehicle maintenance

Cons

no signal areas can cause dispatcher confusion

Review Source

KJ

Kirk J.  
Estimator  
Construction  
Used the software for: 1-2 years

### "Pro Verizon Connect"

November 19, 2024

5.0

We use it to manage our fleets. It has helped us know where employees and equipment are and how long they spend at each job site.

Pros

It has helped us manage our fleet locations as well as employee time tracking

Cons

Nothing. It has been great and easy to work with

Review Source

RW

Robert W.  
Owner  
Food Production  
Used the software for: 6-12 months

### "Life saver"

November 24, 2024

5.0

Has been a great app to have on the phone to see what is happening

Pros

Being able to see day to day operations with ease

Cons

Some times it has a delay but could be from poor signal

Review Source

LY

Loganne Y.  
Ultrasound Technologist  
Hospital & Health Care  
Used the software for: 6-12 months

### "Verizon Connect 2025"

December 25, 2025

5.0

Pros

I like that Verizon Connect is so easy for the user and gives accurate, real-time tracking. It also focuses on safety.

Cons

If you start out with Verizon connect it can feel overwhelming at the start but once you work with it you realize it’s not so complex.

Review Source

CE

Cody E.  
Store Manager  
Retail  
Used the software for: Less than 6 months

### "Number One in the Business, Verizon Connect"

November 24, 2024

5.0

Nothing but the best , I would recommend Verizon Connect to anyone running a business.

Pros

The ability to track in real time my entire fleet including ETA's and required maintenance.

Cons

Not using Verizon sooner, I waisted a lot of time and money trying to generate this information manually

Review Source

JL

Jean-Pierre L.  
DIRIGEANT  
Business Supplies and Equipment  
Used the software for: 6-12 months

### "A FUIR !!!!"

December 3, 2024

1.0

Une entreprise irresponsable et se moque éperdument de ses clients !

Pros

Une très mauvaise expérience aucun avantage à perdre son temps !

Cons

Boitier HS au bout de quelques mois. RDV impossible à avoir avant 3 mois. Passe par un prestataire. Demande de résiliation avec A/R pour manquement au contrat. Résiliation non prise en compte et facturation en continu. Injoignable. L'horreur et ça depuis depuis 1 an !!!

Review Source

VR

Verified Reviewer  
Customer Service Supervisor  
Telecommunications  
Used the software for: 2+ years

### "Verizon Connect"

December 9, 2024

3.0

Pros

I am very familiar with the product. I understand the Verizon lingo.

Cons

it is mainly used for fleets not everyone has access to it.

Review Source

SV

Sharrell V.  
Care Coordination  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Verizon has a better app than most"

October 1, 2024

4.0

Pretty good! As far as other carriers systems, this one is easy, modern and nice.

Pros

The ease of use and the ability to administer my personal cell used for business as well, for on call weekends.

Cons

The limits on dates for payments and the speed that payments get taken when I set them up, like let the check hit first, jeeze.

Review Source

AT

Alexandre T.  
Gérant  
Real Estate  
Used the software for: 1-2 years

### "Résiliation non prise en compte et facturation en continu (à FUIR)"

August 12, 2024

2.0

Une expérience qui débutait très bien et qui fini de manière chaotique. Comportement irresponsable et abusif sur le côté facturation et résiliation.

Pros

Verizon est très fort commercialement et arrive à vous vendre un produit qui semble qualitatif, et fonctionnel.

Cons

Verizon est injoignable, très compliqué pour résilier, ou faire déposer du matériel lors de vente de véhicule. Il facture leur client, pour des véhicules vendus, et même plusieurs mois (bientôt années) leur client à la suite de la résiliation du compte. Aucun service client digne de ce nom pour vous aider dans vos problématiques, on fait toujours passer le message au "service concerné" qui ne vous rappellera jamais.

Review Source

JM

Jake M.  
Fleet Administrator  
Construction  
Used the software for: 6-12 months

### "Don’t do it"

December 18, 2024

3.0

The main screen and dashboard are confusing. Finding hour readings takes way too many steps.

Pros

Location Tracking and map view. Clean interface

Cons

Readings are not accurate on equipment and maintenance schedules are hard to track.

Review Source

BC

Bernice C.  
Director  
Chemicals  
Used the software for: 1-2 years

### "Verizon Connect "

September 7, 2024

5.0

Great experience with the service and it could be better with a price reduction.

Pros

Great service for the last two years with no issues or complaints.

Cons

The price could be a little cheaper and more friendlier for the consumer.

Review Source

ML

Mitchell L.  
School bus driver  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "All you need "

October 4, 2024

5.0

My experience is great this helps so much works as intended

Pros

App works great never have a problem with it

Cons

I do not have any negative to say about it

Review Source

IA

Ian A.  
Student  
Education Management  
Used the software for: 2+ years

### "Verizon Connect Review"

September 20, 2024

5.0

Overall, my experience with Verizon Connect has been great. Seamless use between multiple devices and web browsers.

Pros

Verizon Connect is a great service for businesses of any size to manage their internet services.

Cons

The set up of Verizon Connect is a lengthy process but worth it once completed.

Review Source

JC

Jess C.  
Accounts Receivable  
Chemicals  
Used the software for: 6-12 months

### "Verizon Connect Review"

August 28, 2024

4.0

Pros

It updates very quickly where driver locations are.

Cons

There is nothing I dislike about this product.

Review Source

SB

Sara B.  
Teacher  
Education Management  
Used the software for: I used a free trial

### "Pretty cool app"

October 4, 2024

5.0

Pros

I liked the ease of how I could track company vehicles

Cons

I have never had any bad times with this app

Review Source

RR

Robyn R.  
PM  
Construction  
Used the software for: Less than 6 months

### "Fleet Managment"

September 30, 2024

5.0

Updates quickly so we can find our people when needed. Tracks lots of useful information aside from just location.

Pros

Easy to use and implement into our day to day.

Cons

No glaring issues with the system. Works as advertised

Review Source

MJ

Maria J.  
Central Billing specialist  
Mental Health Care  
Used the software for: 6-12 months

### "TeamVerizon"

October 29, 2024

5.0

I enjoyed using this when it was needed.

Pros

It is very convenient and easy to use for me

Cons

There was nothing I did not like about it

Review Source

Via Laine L.  
Associate  
Information Technology and Services  
Used the software for: 6-12 months

### "user friendly software and good fo driving!"

June 15, 2024

4.0

this software is user friendly and has a lot of good features.

Pros

It is recommendable for people who’s work is driving because you can navigate easily. I also love how it helps for safety monitoring and great for management staff.

Cons

just develop more features for better experience.

Review Source

MG

Mark G.  
NA  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Avoid this company. "

July 3, 2024

1.0

Extremely poor. Communication is lacking and no one knows what is actually happening.

Pros

Initially had great service until an account was signed up.

Cons

Customer service is appalling. Devices don’t work, I’ve been waiting for a month to have support and nothing. They also break privacy by continuing to issue invoices and emails to an incorrect email address after repeated advice to update.

Review Source

KM

Kim M.  
Talent Advisor  
Education Management  
Used the software for: Less than 6 months

### "Verison Connect is Relaible and Easy to use "

November 27, 2024

5.0

We have used this to stay connected and aware of locations. We use the recordings for safety and to maintain a trusting relationship.

Pros

Verizon Connect is relaible and accurate. It is easy to use and stays up to date.

Cons

NO cons at this time that I can think of.

Review Source

JS

Jeff S.  
branch manager  
Building Materials  
Used the software for: 2+ years

### "Verizon Connect Report"

June 14, 2024

3.0

Pros

Nothing really it always lagged on info.

Cons

Realtime information was never reliable.

Review Source

David C.  
Managing Director  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Exceptionally dissappointing - Verizon Connect (Multiple Contracts)"

May 3, 2024

3.0

Extremely poor. Had to threaten Legal action to absolve our Company from 5G Contracts that should never have been facilitated given all other 15 vehicles with Verizon Connect devices were 3G relative devices

Pros

Vehicle Tracking system worked well, online system was suitable for Company requirement

Cons

Where do I start. Rather then write all and sundry in detail, I will list in point form the various issues that our Company has encountered with Verizon Connect, with the contracts and additional units constantly updated and facilitated due to new fleet vehicles and vehicle upgrades as would be expected with any sizeable Company Fleet requirement. 1. Lack of communication and supplied understanding from Verizon relative to product rollover at end of initial Contract (supplied in infinitely small fine print in Contract when should have been verbally relevant and in my opinion absolutely required information supplied in detail at the time of Contract agreement on numerous contract signing occasions) 2. Lack of communication relative to supplied and contracted 3G devices becoming redundant during the course of applied multi year contracts 3. Expensive cost value at $40 per month for each Fleet vehicle GPS, despite 17 various Vehicles in fleet ($1440 over the course of the Term, no additional discounts applied post the initial 36 Month Contract rollover period despite all Hardware costs being covered during initial 36 Month contract) 4. Prior Contracts rolled over despite 3G devices being redundant during the contracted period 5. Pressure applied to sign new multi year contracts with required upgraded 4G rollover devices, miscommunication relative to this requirement and held to debatable Terms and Conditions when this was raised as an issue 6. New contracts signed up after Verizon Connect was aware that 3G devices were to be made redundant, and 4G rollout was already in place through Verizon Connect - Our Company was absolutely not advised at time of order, Verizon supplied the new 4G devices at the time of order, then held these new Contracts as payout leverage against signing all other 3G devices (fleet of 15 in our case) across to multi year contracts when we requested payout figure on all exisiting Company contracts. Signing multi year contracts was not feasible due to many of the vehicles requiring upgrading at the time. 6. Incorrectly heavily inflated contract payout figure initially provided upon request amongst the numerous contracts that we had in place, once again this payout figure (over $10,000) was used as leverage to try and force us to sign new contracts for 4G migration on the 3G units supplied 7. Complaint Management system took many months to action, with overseas service controllers involved with limited english and understanding 8. Inept and forceful local Management here in Australia, who would not take "No" as an answer despite the questionable Business actions involved, eventually being forced to remove questioned Contracts, after external threats for remedial action also forced to be undertaken by our Company.

Reason for choosing Verizon Connect

Appeared to have the best product offering at the time. This is now clearly not the case, and our Company's own personal dealings with Verizon have been extremely regrettable, to the point where we have been using another Vehicle Tracking Company while continuing to pay an exorbitant amount for Verizon services that we have not used since mid 2023. Thankfully we are coming to the end of our contracts at present and can move away from this situation

Review Source

AO

Anthony O.  
HR Business Partner  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Using Verizon Connect"

July 14, 2024

5.0

Pros

It is easy to use and reliable holding bandwidth

Cons

There is not anything per se that I didn't like.

Review Source

MU

Marcos U.  
Shop manager  
Automotive  
Used the software for: 6-12 months

### "Navigation efficiency"

May 9, 2024

5.0

Improvement in communication on and off the road. Making my drivers a lot more efficient

Pros

Is pinpoint and in real time knowing exactly where we are and how we can connect at any given moment is what I like the most about Verizon connects

Cons

There's nothing I like least I could go on about the most

Review Source

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