# Page 30 | Verizon Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 30 - Is Verizon Connect the right GPS Tracking solution for you? Explore 940 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/72551/Fleetmatics-Work/reviews

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Verizon Connect

3.2 (940)

[View alternatives](https://www.capterra.com/p/72551/Fleetmatics-Work/alternatives/)

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Last updated March 13th, 2026

# Page 30 - Reviews of Verizon Connect

## Showing most helpful reviews

Showing 726-750 of 940 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

ZM

Zach M.  
Fleet manager  
Utilities  
Used the software for: Less than 6 months

### "Review "

June 9, 2019

3.0

Need onsite visit.

Pros

It’s pretty simple to use. However it could be better for set up on administrative side. Examples the groups and unit assignments is a let down. You need a representative visit our location every other quarter or at least for the set up. Not a lot to ask considering what we are charged. Other competitors offer this

Cons

Need at location support and training. Please no more phone calls stating we are working on improving. Having a representative visit at least once to set everything up would be a game changer

Review Source

BJ

Benjamin J.  
Field support administration  
Construction  
Used the software for: 6-12 months

### "Scheduling multiple incoming jobs"

December 6, 2017

3.0

This program is in the early development stages. In the future it will get better with adaptations. Our company had hundreds of service calls.

Pros

Compiles information into an easy to use dashboard that can be sorted by clicking on the job name or number as well as disposition.

Cons

Fieldworker app on Android difficult to use. The Apple app users had better ease of use while the Android users were frustrated.

Review Source

SB

Sarah B.  
Office Manager  
  
Used the software for: 1-2 years

### "It took some getting used to, but I like the software"

June 11, 2018

5.0

Pros

It is pretty easy to use. I like the reporting features and hat you can customize them for your needs.

Cons

I wish there was an app for admin users. Sometimes I'm on the go and I can't view the schedule from my phone.

Review Source

lE

leea E.  
payroll clerk  
Construction  
Used the software for: 1-2 years

### "Productive"

June 5, 2018

5.0

Pros

This software can be very productive when tracking and reporting mileage and locations of your fleet.

Cons

not all reports were available to us as they were explained in the live demo that was given to our company.

Review Source

CM

Carl M.  
COO  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Not satisfied"

June 18, 2019

2.0

Was basically sold a system that would not work for us and when we requested to get out of the contract, we were told we could not

Pros

We did not like anything about this software as it did not fit our organizational needs

Cons

Lack of support and understanding from company of our needs

Review Source

JS

Jon S.  
Client Relations Manager  
  
Used the software for:

### "Would cancel today if we could get out of contract!"

October 18, 2016

2.0

We have had nothing but problems since Day One with the product and the company. From a customer service standpoint, the "Customer Experience" folks tend to be very unresponsive (e.g., not returning phone calls, etc.) with horrible follow-through. We are in an geographic area where cell phone coverage is not great, so it's been frustrating when you require real-time tracking of where your crews are located. Lastly, we have a small fleet of seven vehicles and in the past few months we have had at least 20 instances of the tracking unit hardware not operating. We had five of our seven vehicles not registering a month and a half ago, now two of those same vehicles have to have their units replaced again. IMO, the only reason to buy this service is for the real-time tracking, but since the hardware is clearly prone to failure, my suggestion to anyone is to purchase satellite-based GPS tracking units for your vehicles.

Pros

Real-time tracking (when it works), "replay" function

Cons

Faulty hardware (20+ problems in 7-vehicle fleet in past 4 months; 6 units replaced); unresponsive & unreliable "Customer Experience"

Review Source

jD

jason D.  
owner  
Construction  
Used the software for: 2+ years

### "Horrible. Terrible. Disgusting. Con Artists"

October 16, 2018

1.0

This terrible company only cares about a contract. Don't fall for this scam. Its basically a Gym Contract Scam. Don't be fooled. Buy a GPS tracker online and save a fortune.

Pros

Terrible experience. What a waste of money. This product is useless. Very difficult to cancel. Charge your credit card even after you cancel the card.

Cons

Everything. This is a scam. Not worth a penny. Buyer Beware. They will not let you cancel. They will charge your credit card even after you cancel the card!

Review Source

FD

Fatima D.  
Student  
Mental Health Care  
Used the software for: I used a free trial

### "Verizon Connect Review"

July 7, 2022

5.0

Overall, I appreciate my experience with Verizon Connect.

Pros

It allows me to use a great source of GPS tracking that I have not been able to find in the past.

Cons

I cannot think of something I did don't like in the past.

Review Source

Response from Verizon

July 11, 2022

Thank you for taking the time to share your positive experience with us. We're happy to hear you are finding value in our product and services. We would like to learn more about your success with Reveal. If you would like to continue the conversation, please email us at: CustomerAdvocacy@VerizonConnect.com.

MB

Mike B.  
Operations Manager  
Consumer Electronics  
Used the software for: 1-2 years

### "Helps With Billing, Job Times Etc"

June 26, 2019

5.0

Very satisfied with Verizon Connect Reveal. This has has helped us tremendously with our technicians and work flow.

Pros

I use this software to keep track of time on the job for installs and service calls. This is nice for when clients may say we were not at their house for extended periods of time to help with labor pricing.

Cons

Setting up perimeters and searching them can be time consuming.

Review Source

TO

Todd O.  
Controller  
Consumer Services  
Used the software for: Less than 6 months

### "Verizon REVEAL 1984"

November 8, 2016

5.0

We have been using for Verizon REVEAL for a year. It has converted us from running our business and specifically dispatching like bats. Now we can provide accurate ETAs, see if our mechanics made wrong turns and see that the time they state that they are at a location is what reality is.

Pros

It strips away the veil of our mechanics in the field guesstimating how far they are from their destination, how long they feel they have been at their destination/job site and if they are taking side trips on the company clock. We can manage the preventative maintenance of our fleet and see how many miles each vehicle has traveled.

Cons

It does cost nearly monthly, but the value you get added for your customers and dispatch to manage instead of run their function in the business.

Review Source

NB

Nicole B.  
Director  
Civil Engineering  
Used the software for: 2+ years

### "Terrible - Buyer Beware"

November 24, 2020

2.0

Terrible! Buyers Beware!

Pros

Visual tracking of equipment in one platform

Cons

Can’t cancel the contract even though you provide the written 60 days notice. Fraudulent billing, obnoxious customer service. Resulting in cancelled bank accounts to resolve

Reason for choosing Verizon Connect

N/a

Review Source

BM

Brandie M.  
Reception  
Construction  
Used the software for: 6-12 months

### "Verizon Connect Reveal"

August 6, 2019

5.0

Pros

Peace of mind for the company in knowing what was going on with company vehicles

Cons

Mostly the vehicle operators complaining about the necessity of having the service

Review Source

JH

Jeff H.  
Dispatcher  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Do's and Don'ts"

February 11, 2020

5.0

Pros

ease of use technical support speed of tracking dashboard cameras obtaining videos

Cons

Maps are to congested when multiple drivers in same area

Review Source

CL

Courtney L.  
Operations Assistant  
Business Supplies and Equipment  
Used the software for: 6-12 months

### "Verizon Reveal"

October 8, 2018

5.0

I really like it. We have compared it to others and the satellite button and helpful tips set it aside from the others

Pros

It is nice that you can switch it to map or satellite and you can see the exact spot the vehicle is parked or at on the road. Also like the replay button to show the drivers day.

Cons

Wish it updated a little faster. Also wish getting reports did not take so long

Review Source

WO

William O.  
Owner  
Hospital & Health Care  
Used the software for: 1-2 years

### "Good Product Overpriced To Many Features"

June 26, 2019

3.0

OK, install great, account rep interface has been historically poor. Manager and team responsive today.

Pros

It works for Tracking vehicles, and vehicle history

Cons

It is expensive for what we use it for. Argumentative with Customer Care person was off putting. Seems her job was to prove I was wrong and she was right. I needed an ear not a 2 year old telling me that I was wrong...

Review Source

BG

Bernadette G.  
Office Manager  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Meets our needs & expectations"

June 24, 2019

5.0

Pleased with the service. Would recommend.

Pros

Easy to use, great customer service. User friendly.

Cons

The software is on the expensive end but you get what you pay for, right?

Review Source

MM

Maria M.  
Admin  
Construction  
Used the software for: 6-12 months

### "Verizon Connect Review"

February 3, 2022

5.0

Pros

Yes, integration with our current businesses processes was very simple and easy. All of our admin's in our IT Team have noted after taking the supplied training, we are able to utilize Verizon Connect so much faster and make any necessary changes from our end users. Verizon Connect supplies us with real-time updates on all of our fleet.

Cons

No complaints on our end for Verizon Connect.

Review Source

CD

Courtney D.  
Sales  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "Verizon Review"

December 19, 2018

5.0

Pros

Being able to tell my customer when his delivery will be coming due to me being able to track the driver has been super valuable.

Cons

Very slight delay that I've learned to take into consideration.

Review Source

TB

Tiffany B.  
Office Manager  
Facilities Services  
Used the software for: Less than 6 months

### "Not great"

October 12, 2016

2.0

The contracts are 3 years long, if you are not happy with service you are stuck. The product is not as functional as they make it seem. They push new programs on you and if they do not work as promised, they try and stick you with the contract term regardless. I do not recommend this company and am looking elsewhere.

Pros

Easy to read reports, usually Americans answer the phone Affordable

Cons

Reports are not entirely correct due to geofencing Geofence sizes are ridiculous, smallest barely covers a house, the next size up is an entire neighborhood Long contract terms

Review Source

TS

Todd S.  
President  
Consumer Electronics  
Used the software for: 6-12 months

### "Good Value"

June 7, 2019

4.0

It has helped us be more efficient with routing our workforce.

Pros

It provides what we need in a simple interface.

Cons

The reports may not be as robust as other systems.

Review Source

bR

bill R.  
President  
  
Used the software for: 6-12 months

### "Very inflexible"

June 6, 2016

1.5

Pros

ease to take out job orders and checking client equipment list.

Cons

Not flexible - cannot change/customize the default forms. Cannot share client equipment infomation with the client, only can share the job and invoicing data. Default answer when going to about customizing - not possible at this time but will review on further updates. If you plan to use the system the way it has setup - it might work for you, if you try to tweak it to fit your business model - forget it, you will be having to "make do" for functionality. Not able to adjust the dispatch messages to fieldworkers to suit needs. Equipment list - cannot sort, they remain in the order entered and cannot remove values that do not relate to our business

Review Source

NB

Nanck B.  
Exec. VP  
Food & Beverages  
Used the software for: 2+ years

### ""VALUE FOR THE COST""

June 19, 2019

4.0

It's worth the money have control of where all your trucks & drivers are

Pros

1.Live Map 2. Daily Reports 3. Idling Time

Cons

Making fences for the trucks on the weekends Sometimes don't get real live data

Review Source

nC

nicole C.  
administrative assistant/safety coordinator/ar  
Construction  
Used the software for: Less than 6 months

### "not what i was sold on"

August 10, 2018

1.0

don't waste your time or money

Pros

it's easy enough to use & i guess it's better than no system at all. the guy i work with to set things up is very nice & as helpful as he can be!

Cons

i was told how customizable this system was until we signed the contract & then everything was hard coded & could not be customized! it doesn't do 1/2 of what we need it to do but now we are stuck with it! the price was better than most i looked at but since it doesn't do what we need it to this is not a pro.

Review Source

MS

Mike S.  
Service Support  
Consumer Services  
Used the software for: 6-12 months

### "Reveal Fleetmatics - BUY SOMETHING ELSE"

June 28, 2018

1.0

System seems to be a collection of separate components that have been tied together with a common interface. Does not appear to have been written with a relational database, Info does not tie together

Pros

Nice Mapping, some reports

Cons

Tech Support is Horrible Units disappear from the system with no explanation Their own integration within components is weak. Can't get DTC Codes!!!

Review Source

DF

DIANA F.  
ACCOUNTING SPECIALIST  
Construction  
Used the software for: 2+ years

### "VERIZON CONNECT REVEAL REVIEW"

June 18, 2019

4.0

Pros

Software was easy to use and understand. Very accurate at tracking and reporting.

Cons

There has been some technical issues when we used ELD Logbook, but overall software is good.

Review Source

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