# Page 31 | Verizon Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 31 - Is Verizon Connect the right GPS Tracking solution for you? Explore 940 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/72551/Fleetmatics-Work/reviews

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Verizon Connect

3.2 (940)

[View alternatives](https://www.capterra.com/p/72551/Fleetmatics-Work/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 31 - Reviews of Verizon Connect

## Showing most helpful reviews

Showing 751-775 of 940 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KM

Kevin M.  
Transportation Director  
Hospital & Health Care  
Used the software for: 1-2 years

### "Outstanding monitoring program for your Transportation requirements "

November 14, 2018

5.0

I have reduced my maintenance expenses and increased my Safety score

Pros

Plain and simple ease of use no need to call tech support for help

Cons

I have nothing negative to state about Verizon Connect

Review Source

LD

Lawrence D.  
Operations Manager  
Building Materials  
Used the software for: 2+ years

### "Dont Use this Software"

April 27, 2021

1.0

I hated it. We left to another company within days

Pros

To be honest i did not like anything. The installation was simple i could say that to be honest.

Cons

The app never worked to track our vehicles customer service was inadequate

Review Source

BL

Bob L.  
pres  
Construction  
Used the software for: 1-2 years

### "truck tracking"

November 2, 2018

4.0

I see where my trucks are and when they stop for food etc I m happy with the product

Pros

I know what is going on with my men and equipment

Cons

there is a lot to learn. mobile app is harder to get info

Review Source

GS

Graig S.  
Owner  
Entertainment  
Used the software for: Less than 6 months

### "Connected with Verizon"

June 27, 2020

5.0

Great software that can generate savings and improve productivity. Weigh the costs and benefits and decide if your company can make the move to Verizon Connect, you will benefit greatly.

Pros

You can track your vehicles on the road, help boost worker productivity and protect your workers at the same time. This boosts overall revenue and makes everything much easier to track and measure.

Cons

It's costly for small businesses, but considering what comes with it and the overall value it adds, it's a simple cost/benefit analysis.

Review Source

dT

david T.  
warehouse manager  
Food Production  
Used the software for: 6-12 months

### "great tool"

June 11, 2019

5.0

very useful tool to track drivers productivity

Pros

ease of use, live reports

Cons

no cons

Review Source

LC

Laura C.  
Office Manager  
Construction  
Used the software for: Less than 6 months

### "No customer service at all "

May 3, 2022

2.0

We had everything lined up then told that they could not visit our site to fit trackers & dash cams, after 3 months of trying to work something out we cancelled our subscription but 6 months on we are still getting invoices

Pros

The sell was great we loved the look of the software and what it could provide to our company

Cons

We didnt really even get to use the software

Review Source

KR

Kim R.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: I used a free trial

### "Awful"

June 6, 2022

1.0

Pros

Nothing that I can think over. The product was not useful in my business.

Cons

Not user friendly in the least and customer service was a nightmare

Review Source

Response from Verizon

June 7, 2022

Thank you for taking the time to post this review.  We are sorry to hear that you are not finding value in our product. We'd like to offer some assistance offline. Please email us at: CustomerAdvocacy@VerizonConnect.com

SB

Stacey B.  
Marketing  
  
Used the software for: 6-12 months

### "Great!"

January 11, 2018

5.0

Pros

It has helped us to better our company. Our team takes driving safely more seriously and it holds them accountable.

Review Source

KN

Kimberly N.  
Dispatcher  
Utilities  
Used the software for: 2+ years

### "Nice to keep up with techs"

June 17, 2019

5.0

Pros

It is nice knowing where my techs are so I can dispatch another call to them if they are in the area.

Cons

Sometimes the location of my techs are not accurate.

Review Source

Kineta G.  
Sole Proprietor  
Retail  
Used the software for: 1-2 years

### "Verizon is my horizon!"

February 15, 2023

5.0

Pros

Offers quality service to its customers while maintaining a good attitude.

Cons

Everything was fine to me, I haven't noticed anything negative about it yet.

Review Source

MS

Mark S.  
Owner  
  
Used the software for: 6-12 months

### "A Mobile Platform Which Provides Opportunities To Increase Revenue"

November 15, 2015

4.0

Pros

Business is a lot more streamlined and we have an increased ability to manage the job. I can monitor where my fieldworkers are and have a real time visibility of our schedule. This allows me to allocate additional work to the team on the fly which increases revenue. The customer service has certainly been very good too.

Cons

Verizon WORK is a platform that has been designed to work across multiple business types but I would like the service where I could sit down next to someone, show them my end to end process of what we would like to achieve and customise the platform to suit our business. Sometimes we find ourselves doing back flips and not using the product the way it was intended.

Review Source

MJ

MICHAEL J.  
owner  
Building Materials  
Used the software for: 6-12 months

### "My review"

June 18, 2019

4.0

finding where my trucks are

Pros

easy to use,always know where my trucks are

Cons

takes to long for technicians to show for help

Review Source

NS

Nicholas S.  
Warehouse manager  
  
Used the software for: 6-12 months

### "Never had any issues . If I have questions Verizon reveal is quick to respond"

June 12, 2018

5.0

Pros

The ability in real time to find my drivers. I don't worry about theft anymore. I know that if someone steals my vehicle I will be able to locate it in real time.

Cons

sometimes it will show a vehicle running when I know it is off. This does not happen often and it really don't effect how I use the system.

Review Source

RT

Robert T.  
Business owner  
Consumer Services  
Used the software for: 6-12 months

### "Verizon Connect did not work Engine monitoring system "

September 25, 2018

1.0

the boss over at Verizon connect said he is sorry for our loss of the motor but he can only reimburse and let me out of the contract . we paid for this monitoring system for a reason not to hear he is sorry his people did not turn it on. unacceptable

Pros

The pros was supposed to be that the system worked and gave alerts when the engine light comes on but the system was inoperable due to Verizon not turning it on so we never had it working it didn't work was supposed to work and monitor the motor

Cons

The pros was supposed to be that the system worked and gave alerts when the engine light comes on but the system was inoperable due to Verizon not turning it on so we never had it working it didn't work was supposed to work and monitor the motor

Review Source

SW

Scott W.  
Deputy Sheriff  
Law Enforcement  
Used the software for: 1-2 years

### "Fleet manager "

September 20, 2018

3.0

Pros

The software sends timely vehicle alerts.

Cons

Having to use two different portals for activations and modifications to vehicle and driver information.

Review Source

DN

David N.  
President  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Bad Product"

November 13, 2018

3.0

Not good.

Pros

Website is easy to follow, shows needed information.

Cons

Product doesn't work. Don't get any help with issues, overpriced. Contract is too long.

Review Source

GP

Gus P.  
Director of Safety  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Verizon connect"

July 3, 2019

4.0

the largest problem we have is customer support for equipment, ordering hardware, and scheduling installs. the customer support in that area is severely lacking, lack of response form customer support for installations is a real problem, trucks sitting out of service because customer support is not responsive.

Pros

I am not overly impressed with the product so there are no features that stand out for me it is at best average

Cons

The reports leave a lot to be desired from a safety perspective

Reason for choosing Verizon Connect

Was implemented before I was hired

Review Source

MM

Michael M.  
Managing Director  
Consumer Services  
Used the software for: 6-12 months

### "I find Verizon WORK very user friendly and intuitive"

November 15, 2015

4.0

Pros

We have many customers and multiple work sites and at random a customer will call requesting either a job completion date/time record or a report for work we have done. With Verizon WORK I am able to log in and pull information for the customer irrespective of when the job was. We also have sub-contractors who work for us and Verizon WORK allows me to enter them into the system and dispatch jobs to them too.

Cons

Currently with Verizon WORK you can see how many jobs you have each day in the month scheduler but I would like to have a drag and drop option on the monthly schedule viewer similar to outlook where you can also see a brief description of the job i.e time, location etc.

Review Source

JS

Jaida S.  
Operations Coordinator  
Construction  
Used the software for: 1-2 years

### "Verizon REVEAL is great!"

December 5, 2016

5.0

We use Verizon REVEAL on a daily basis to ensure our vehicles are working and getting our technicians to where they need to go.

Pros

It's easy to use.

Cons

I don't know much about it.

Review Source

MT

Marina T.  
Office Admin  
Consumer Services  
Used the software for: Less than 6 months

### "Managing Jobs and technicians in real time"

November 29, 2016

4.0

I find the product easy to use and the job management capabilities are great. Verizon WORK also integrates with our MYOB accounting software and that works really well for us. It helps us to keep on top of our invoicing / cash flow. I think it’s an excellent system. Every system has its limitations but, that’s to be expected. With what we use it for, Verizon WORK works very well!

Pros

I find the product easy to use and the job management capabilities are great. Verizon WORK integrates with our MYOB accounting software and that works really well for us. It helps us to keep on top of our invoicing to then increase cash flow.

Cons

Possibly that we don’t have the level of customisation that we need for our business i.e contract pricing

Review Source

BL

Brittany L.  
Owner  
Construction  
Used the software for: 6-12 months

### "HORRIBLE"

February 5, 2020

1.0

ABSOLUTELY HORRIBLE

Pros

HAVE NO IDEA USED IT FOR A WEEK AND IT WAS NOT USER FRIENDLY

Cons

CUSTOMER SERVICE IS HORRIBLE \[SENSITIVE CONTENT HIDDEN\] ARE BASICALLY USELESS. THE SYSTEM IS NOT USER-FRIENDLY AND THE CALANDER IS A JOKE TO READ. I HAVE TRIED TO CANCEL BUT THEY LOCK YOU IN AND DONT CARE THAT YOU'RE NOT USING THE SOFTWARE THEY DONT OFFER ADDITIONAL SUPPORT THEY ARE REALLY JUST A CRAPY COMPANY I WOULD NOT RECOMMEND AND I FEEL BAD IF YOU GET \[SENSITIVE CONTENT HIDDEN\] AS YOUR REPRESENTATIVE.

Review Source

JR

Jim R.  
Safety Director  
Package/Freight Delivery  
Used the software for: 6-12 months

### "Verizon REVEAL works for Us."

August 17, 2017

4.0

The use of EDL's upset everyone at first but has turned out to be a asset in log book management.

Pros

Ease of use, superior support and cost made Verizon REVEAL our choice. We (Like Most Everyone else) were not happy being forced to use EDL's but it has turned out to be a valuable tool to control log book entries.

Review Source

JK

Josh K.  
Owner  
Construction  
Used the software for: Less than 6 months

### "Worst experience ever!!!"

May 22, 2020

1.0

Terrible experience both times now they emailed a invoice on Friday and nobody is there to pick up for customer service to help total waste of time , I wish I never got involved with them . They call and call to try and get you to sign up .

Pros

These people try and charge whatever they feel like . My contract should be $175 a month and since January they’ve charge me $203 which doesn’t make sense then last month sent me a bill for $1050 now they sent me a bill for $1350 . I talked to someone ahead of the reveal department and they promise me they would get the billing straightened out but it’s still messed up . I haven’t use the product yet and don’t want to I don’t want any part of this corporate bs company they are terrible . I WOULD HIGHLY RECOMMEND STAYING AWAY FROM THIS COMPANY IF YOU DONT WANT THE HEADACHE AND RUN AROUND!!

Cons

Billing , customer service is the worst

Review Source

KH

KATIE H.  
OFFICE MANAGER  
Architecture & Planning  
Used the software for: Less than 6 months

### "A Complete Rip Off !!"

August 28, 2017

1.0

WE HAVEN'T REALLY RECEIVED ANY BENEFITS FROM THIS PRODUCT.

Pros

Works consistently on our company vans/trucks (LESS THAN HALF OUR FLEET!!) NO OTHER Pros TO LIST.

Cons

Does not work on our company equipment AT ALL!! Performance and reports promised did NOT happen. When called to complain, they tried to up-sell us on another version! Can't get anyone to return calls or emails in customer service. The sales team is excellent at selling. Then when they don't deliver on what they promised, you just get ignored after that. Yet, they stick you in a 3-year contract you can't get out of even if more than half of your units don't work! BUYER BEWARE!!!

Review Source

SS

Saad S.  
Purchasing Manager  
Construction  
Used the software for: 1-2 years

### "Much better Options out there"

October 18, 2019

1.0

Not pleased. Locked into long contracts with no easy way out without costing ourselves lots of money. Have since switched, but three units still tied to their contract.

Pros

The software worked when you needed it but that is about it. Nothing to rave about.

Cons

Delays in location updates, and sometimes inaccurate location data.

Review Source

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