# Page 32 | Verizon Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 32 - Is Verizon Connect the right GPS Tracking solution for you? Explore 940 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/72551/Fleetmatics-Work/reviews

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Verizon Connect

3.2 (940)

[View alternatives](https://www.capterra.com/p/72551/Fleetmatics-Work/alternatives/)

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Last updated March 13th, 2026

# Page 32 - Reviews of Verizon Connect

## Showing most helpful reviews

Showing 776-800 of 940 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

WF

Wayne F.  
CFO  
Consumer Services  
Used the software for: 1-2 years

### "Verizon Connect Reveal"

November 2, 2018

5.0

We have been extremely pleased with our value...cost vs benefits it is providing. We have no worries any longer about our vehicle usages by our employees as well as being able to let customers know when our trucks have been at their homes and for how long.

Pros

It allows us to do fleet tracking for all our vehicles, as well as maintenance reports.

Cons

There is SO MUCH in this powerful software that I feel I am using only aboutt 10-20% of its capabilities. Any online training modules for individual usages of the software would be helpful.

Review Source

WZ

Wes Z.  
Operations Superintendent  
Construction  
Used the software for: Less than 6 months

### "Customer Service is absolutely horrible"

February 7, 2017

1.0

Been with Verizon WORK for 5 years now and every year there is always something that changes. It goes from the rates doubling to the change of account reps. You never have anyone to talk to and they always have to call you back and you are lucky to hear from them for a couple days. The customer service part absolutely is the worst I've seen in any company. We've been in business for 50 years and this is by far the worst company we have ever been partnered with. Would not recommend them to anyone. And to top it off, I had canceled my account last year and still get charged everytime units are up and never get my account rep to answer or return my call. DO NOT SIGN THE DOTTED LINE FOR THIS COMPANY. There are so many hidden fees.

Pros

Units seem to be reliable.

Cons

Customer Service and account reps.

Review Source

PH

Paula H.  
Owner  
Consumer Services  
Used the software for: Less than 6 months

### "Horrible program and company! Nothing but problems! "

June 27, 2018

1.0

Horrible orange gram and they keep billing won’t stop billing me even though the program neve lived up to its promises.

Pros

The program didn’t work at all. My service men hated it and found it non user friendly and frought with problems. This is not a good program and they won’t stop hiking even though we don’t use it and haven’t us d it for a long time,

Cons

Too many to list: Invoicing problems, stalling problems, sign on Problems, not user friendly, not attractive display, loss of use in field problems, ie internet problems with this software, service men don’t like too complicated. Importing old data problems, they said they’d help never did help. Not easy to use, not a good program at all. Nothing but problems the confirmation emails come out jumbled etc they keep billing even though I don’t use program or want this program anymore.

Review Source

LC

Leon C.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Expense"

November 9, 2018

3.0

Pros

Easy to track my trucks, maintenance cycles and run reports.

Cons

The software is fine. I only have an issue with the costs.

Review Source

JT

Jamie T.  
general manager  
Automotive  
Used the software for: 1-2 years

### "NOT WHAT THEY TOLD ME"

June 18, 2019

1.0

none

Pros

nothing a big waste of money can't wait for contract to be over

Cons

Can't do anything they said with it I told them what I wanted this is what they sold me. When I called and asked them about it they told me I would need to pay more and I did not have the right version

Review Source

HM

Haley M.  
OFFICE MANAGER  
  
Used the software for: 6-12 months

### "Very Pleased with the service, just which the app was a little more functional/ easy to use."

June 18, 2018

5.0

Pros

Ease of tracking and running reports is a huge plus as we use it regularly. I would have to say the reporting would be our favorite.

Cons

I dislike the app because it is very hard to run a report on and navigate on my phone. May just be user error but I am not sure.

Review Source

George S.  
Business and Analytics Manager  
Farming  
Used the software for: 6-12 months

### "Fleet Reports are Very Detailed!"

August 20, 2018

5.0

Pros

I use this software to run reports and analyze fleet activity for one of the business groups I monitor. The reports that are generated from this software is very useful and detailed. You can get about anything you want, and if you can't find it already on the list you can sign your own reports. Very useful!

Cons

Some of the features seem outdated, and could be more user friendly.

Review Source

DM

Dan M.  
Vice President  
Construction  
Used the software for: 1-2 years

### "No existent customer service"

November 6, 2017

1.0

If DOT logs weren't mandated by the government THESE GUYS WOULDN'T SURVIVE.

Pros

They were great when they wanted my business. My office and cell phone rang off the hook. We teleconferenced and demo'd product. Pre-DOT logging mandate.

Cons

Now that I use them and need assistance my rep never returns calls. His voicemail actually say's "I will return your call at MY earliest convenience." Not as soon as possible or by end of day or by next business day. Just when its convenient!

Review Source

MH

Mike H.  
Vice President  
Construction  
Used the software for: 6-12 months

### "Great If You Use It"

June 18, 2019

5.0

Well for starters we're not using the software to its full capabilities. The main benefit we've noticed is when a customer calls needing service. The person in our office, taking the call, can pull up the live screen and immediately know if anyone is in that area.

Pros

The information I can get from is awesome. Scheduling workers, tracking maintenance, knowing where everyone is.

Cons

Hard to get everyone using it. Some people embrace technology and some are scared of it.

Review Source

JG

Joe G.  
Sales  
Warehousing  
Used the software for: 1-2 years

### "Verizon Review"

April 17, 2019

5.0

Pros

This program has been sooo helpful when keeping track of our delivery van. I can easily log in, see where he is at, and report back to my customers with an accurate ETA of their delivery.

Cons

Slight delay but easy to account for it, so not that big of a issue.

Review Source

SL

Shannon L.  
Office Manager  
Telecommunications  
Used the software for: 2+ years

### "Monti Electric & Wireless"

June 24, 2019

4.0

Pros

The real time of tracking the employees on projects

Cons

Only being able to assign one email to a vehicle

Review Source

AP

Anthony P.  
VP of Operations  
Building Materials  
Used the software for: 1-2 years

### "Works well"

November 2, 2018

4.0

Pros

Ease of use, and ability to view on multiple devices.

Cons

Driver reports could have more filters/options

Review Source

JL

Justin L.  
service coordinator  
Construction  
Used the software for: Less than 6 months

### "Keep track of your Employees in Company Vehicles"

August 2, 2021

3.0

Pros

It is a great way to keep track of employees that are driving company vehicles. You can even run detailed reports showing where they were and how long.

Cons

Even with a good internet connection the software doesn't update the driver's information leaving you unsure of where they are at times.

Review Source

JG

Joseph G.  
Owner  
  
Used the software for: 6-12 months

### "Horrible customer service."

February 21, 2018

1.0

None

Cons

There are alot of issues with the E logs and if you try to get ahold of customer service they never answer. There is nothing good about Verizon REVEAL ELD system. Do not sign up with them it is a waste of money you will not be happy with them.

Review Source

MS

Melinda S.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: I used a free trial

### "Good Quality"

July 6, 2022

4.0

Pros

Very easy to use, customer service is great, but hard to get through

Cons

Doesn't seem to work with our businesses needs

Review Source

Response from Verizon

July 11, 2022

Thank you for taking the time to post this review. We are sorry to hear that you are not finding value in our product. We'd like to offer some assistance offline. Please email us at: CustomerAdvocacy@VerizonConnect.com

NR

Nick R.  
President  
  
Used the software for: 6-12 months

### "This program has been invaluable for saving wasted costs! New level of accountability "

June 13, 2018

5.0

Pros

Very easy to use and too many features to list! Love the ability to track vehicle maintenance issues remotely

Cons

I have yet to find a negative. I do not use every feature available with this product, but the ones I do work with have been flawless

Review Source

JH

Julie H.  
Office Mgr.  
  
Used the software for:

### "best thing we ever did"

November 10, 2010

5.0

Highly recommend for ANY company and have given them numerous referrals.

Pros

We looked into several companies for a GPS tracking system, but found from the start that Verizon REVEAL has the most affordable, user friendly system out there. The demo they provided orginally really got our attention. We have saved tens of thousands of dollars in using this system for coordination of scheduling and in payroll. We also saved hundreds of thousands of dollars when our truck was stolen along with all of the equipment in it. With our live fleet tracker, we relayed to the police exactly where the truck was going and they were able to stop and arrest the thief. We love the system, their customer service and would never even consider changing.

Cons

We have not found anything wrong with this system.

Review Source

AH

Andrew H.  
Owner  
Facilities Services  
Used the software for: 1-2 years

### "Terrible company to deal with, but awesome concept."

July 8, 2016

2.0

Pros

I like being able to see the trends and tendencies of drivers and find them at all points of the day, particularly for storm damage or emergency services required.

Cons

The inability to accept responsibility for services sold and not acquired. In the beginning we dealt with three sales people all trying to get us onboard, at anytime I could call and they would answer, over time if we had issues they virtually steered us in all directions and it became an energy vampire!!!!

Review Source

MB

Mirco B.  
Betriebsleiter  
Package/Freight Delivery  
Used the software for: 2+ years

### "Unseriös "

February 2, 2021

1.0

keines mehr

Pros

bei verizon Connect ist der Kunde kein König,

Cons

sehr unzuverlässig, und nicht ehrlich, gestehen ihre Fehler nicht ein.

Review Source

LSS

Liz Staynor S.  
Owner  
Construction  
Used the software for: Less than 6 months

### "Pushy Sales Person Over Sold Product & Underdelivered"

May 3, 2015

1.0

Pros

If you have quotes with only a couple of written lines in description box the quotes look smart. If however like our business you need a lot of text in your quotes Verizon WORK is not for you. We were told to cut and paste out of a word doc. Whats the point of having a quoting system and paying the money each month to cut and paste out of a word doc.

Cons

The Sales person lied to get the sale. Promised it could do everything we require. Especially adding photos to our quotation as this was important, but it cannot do a number of the items we checked through with him. Buying a product under false pretences is disappointing especially considering the hours that have been spent filling in Verizon WORK templates. There is no training person in our state all training is over the internet which is terrible. Further to that the trainer makes an appointment for another training time and does not show up. This happened once with the sales guy and again with the trainer.

Review Source

BB

BRENDA B.  
VP  
  
Used the software for: 6-12 months

### "EASY TO ADAPT TO"

June 19, 2018

5.0

Pros

I CAN SEE WHERE MY DRIVER IS THEN GO TO GOOGLE MAPS TO SEE HOW FAR HE HAS TO GO. I LIKE THE LIVE VIEW WHERE I CAN ZOOM IN

Cons

PUTTING IN AN ADDRESS TO SEE HOW FAR YOU DRIVE HAS TO GO AND NOT SHOWING BOTH. iT SEEMS TO FREEZE UP AT THE WORST TIMES

Review Source

MZ

Milos Z.  
President  
  
Used the software for: Less than 6 months

### "The worst Company Ever!!!!!!!!!!!!!!!!"

May 21, 2018

1.0

No benefits, only a problem!

Pros

There is no pros! The only good thing would be a fleet management GPS system regarding trucks locations! But its just average, noting too special

Cons

I was using Telogis until two month ago. From the time that Verizon bought couple of major eld and fleet management companies out and merge them together to Verizon Connect they become the worst company on the market!!!!!!

Review Source

pT

patrick T.  
Owner  
Facilities Services  
Used the software for: Less than 6 months

### "Don't be scammed"

June 19, 2018

1.0

Make sure you get it all in writing!!! They will promise you the world to get you to sign and then you will be sorry... They will try to say that there is a two-week trial period. That was a lie...

Pros

It has a wide variety of functions and customer service is just a phone call away. If getting dizzy in front of the computer for hours is your thing then this is for you!

Cons

It has so many functions. it takes an office personnel to run the program. If field workers don't complete their portion properly it's hours and hours of Admin work to fix it. The people that try to sell it to you will lie to your face to get you to sign...

Review Source

KC

Kirstin C.  
Office Administrator  
Consumer Services  
Used the software for: 1-2 years

### "Great Product!"

December 5, 2018

5.0

Really glad we purchased this!

Pros

The ability to track our service vehicles has helped us increase profits and catch work we often forget to write down during busy times.

Cons

I would like an easier way to search for specific addresses, customers or locations that our employees have been.

Review Source

GJ

Gordon J.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Very good software program"

February 21, 2017

4.0

A good program to use. Great functionality. Good all in one program. We use it a lot.

Review Source

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