# Page 33 | Verizon Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 33 - Is Verizon Connect the right GPS Tracking solution for you? Explore 940 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/72551/Fleetmatics-Work/reviews

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Verizon Connect

3.2 (940)

[View alternatives](https://www.capterra.com/p/72551/Fleetmatics-Work/alternatives/)

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Last updated March 13th, 2026

# Page 33 - Reviews of Verizon Connect

## Showing most helpful reviews

Showing 801-825 of 940 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KS

Kyle S.  
Operations Manager  
Telecommunications  
Used the software for: 6-12 months

### "Non satisfactory "

June 7, 2019

4.0

the software seems great, great functions and ability to customize to my needs. Customer service is very sub par and borderline unprofessional

Pros

Functionality and reporting are very useful as an everyday application

Cons

customer support not the software itself

Review Source

MD

Mark D.  
Owner  
Consumer Services  
Used the software for: 6-12 months

### "Verizon WORK has streamlined our whole business"

December 16, 2015

4.5

Pros

We can dispatch jobs to our field teams and instantly provide them with all the information they need. When the job is complete and all notes and photos have been uploaded into Verizon WORK it can then be immediately invoiced from the office. It frees up a lot of our admin staff to do other things instead of wasting time with double data entry and phone calls.

Cons

There are a couple of features that I would like that aren’t in there but would be nice to have. I guess one would be progress payments. I haven’t found a smooth way to do that. It’s definitely better than what we use to do it anyway.

Review Source

WH

Walter H.  
Owner  
Construction  
Used the software for: Less than 6 months

### "Broken Items"

August 13, 2020

3.0

One of my vehicles is a brand new 2019 Toyota rav 4 the person who installed my camera in this car broke numerous things. I have talked to a few people and there are a lot of promises that this will ne fixed but at this point im being ignored and my car is still broken with no replies from my rep.

Pros

The camera quality is good & clear no issues there

Cons

Training wasnt great but im figuring it out cameras are a little bigger than I thought

Review Source

AK

Aric K.  
VP  
Construction  
Used the software for: 6-12 months

### "needs some improvements in reporting and reviewing"

June 7, 2019

4.0

Pros

works all the time, website is not down, tracks some things better than other services

Cons

limited customization of reporting to get the info i need

Review Source

TM

Terry M.  
Owner  
Utilities  
Used the software for: 1-2 years

### "Software works customer service is bad "

June 8, 2019

5.0

Pros

The software is easy to install and use.

Cons

I haves tried several times to get the trucks working as they should to get what I’m paying for. The installation was horrible. Trucks were never completed.

Review Source

DG

Dirk G.  
Zaakvoerder  
Construction  
Used the software for: Less than 6 months

### "Hopeloos"

December 16, 2021

1.0

Hopeloos

Pros

Uitlezen tachograaf en track en Trace voor Facturatie

Cons

Kregen de track en Trace niet geïnstalleerd en om dan contract stop te zetten na 2 maanden nog niet gelukt, problemen worden opzij geschoven telkens naar iemand anders. Met een niet geïnstalleerde installatie toch factuur opsturen en deze was dan nog een andere prijs dan eerst was afgesproken

Review Source

LC

Lydia C.  
Office Manager  
Consumer Services  
Used the software for: Less than 6 months

### "HVAC Comp used for 2 weeks only."

April 12, 2017

3.0

I work in the office of a small HVAC Company and we used Verizon WORK for about 2 weeks before switching to a different dispatching software. Although this program was set up nicely and had a very good-looking app for our techs, it had several problems on the office's side. We also use QuickBooks Online and Verizon WORK did not sync up easily. We had to go through our entire customer base and change all sub-customers to be their own customer, which caused other problems with invoicing as well. Although it was a nice program, the problems we had with it working with QuickBooks made it unusable for us.

Pros

Great customer service, good app for techs

Cons

Does not sync well with QuickBooks

Review Source

KB

Karen B.  
Payroll Admin  
Mechanical or Industrial Engineering  
Used the software for: 1-2 years

### "Verizon connect review"

January 18, 2024

4.0

Pros

I like the fact that you can do tracking of employees, especially if someone goes to a location that isn't on the schedule. Allow tracking of vehicles that are out in the field.

Cons

I find that Verizon connect is very useful.

Review Source

PR

Patricia R.  
Special Projects  
Facilities Services  
Used the software for: 2+ years

### "Know where your fleet is at all times"

March 8, 2017

4.0

Each of our trucks are equipped with Verizon REVEAL. Verizon REVEAL allows us to map where they are, as well as monitor driving safety, stops, etc. Reports are automatically generated and emailed to various team members.

Pros

Lots of data and available reports

Cons

Billing is sporadic and makes reconciling difficult

Review Source

CC

Caleb C.  
CEO  
Construction  
Used the software for: 1-2 years

### "Useless software, broken promises"

July 28, 2017

1.0

Don't call them on the phone. Cancelations are only binding if you email them.

Cons

We tried to cancel for an entire year. They tell you it's canceled then keep charging you. Then they say there is no email history of complaints. If you try to cancel the phone it means nothing. The program runs like it's in beta testing. You have to learn special tricks to keep from logging out every time you put your phone in your pocket.

Review Source

JB

Jake B.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Truck Tracker"

February 4, 2020

4.0

Speed control and monitoring, maintenance management.

Pros

Ease of installment and set up, Home page is easy to use,

Cons

Haven't had these units long to find any cons yet

Reason for choosing Verizon Connect

Good salesmanship

Review Source

MF

Mark F.  
Director  
Construction  
Used the software for: Less than 6 months

### "Lies all lies"

January 26, 2019

1.0

STAY AWAY FROM THEM DONT BELIEVE 1 WORD .

Pros

They know how to sell and lie .Also have good Lawyers .I know it's nice to be given respect but to Have story after story.

Cons

The product doesn't do what they say it will then lie after lie .They said even if I sign this contract if it's not suitable then it's automatically cancelled more lies

Review Source

DV

Daniel V.  
Digital Marketing Manager  
Public Safety  
Used the software for: Less than 6 months

### "overall decent, but can use improvements"

October 6, 2016

4.0

The pricing structure and terms are much better than many other companies, and the platform definitely has it's advantages. There are several usability issues that I have noticed but once you get a routine down, it becomes easier to use.

Pros

\- Map function (limited, but helpful) - comparatively good pricing

Cons

\- customization isn't as custom as they sell you on. - glitches out

Review Source

RC

Randy C.  
safety mgr  
Construction  
Used the software for: 2+ years

### "Look for another provider"

June 29, 2018

2.0

no

Pros

I don't like anything about it.

Cons

fobs, customer support is a joke. never returns calls, show up for installs, removals etc. Terrible. I thought it would get better when Verizon took it over from fleetmatics but Verizon is 3 times worse.

Review Source

RK

Rob K.  
CEO  
Wholesale  
Used the software for: 1-2 years

### "Review"

November 2, 2018

5.0

With Reveal we're now compliant with laws and requirements of our insurance company. I look forward to using even more of the features soon that could really save our company substantial money.

Pros

I like the ability to check on the location of my vehicles/drivers at any time. Also very valuable to see how much time they spend at each stop.

Cons

Takes a lot of time to set up a profile for all drivers.

Review Source

CB

Conrad B.  
President  
Chemicals  
Used the software for: Less than 6 months

### "Terrible service unit don't work and they don't care"

May 17, 2022

1.0

Terrible

Cons

I hate it did not work and bad service can't get help

Review Source

VC

Virginia C.  
Assistant  
Fund-Raising  
Used the software for: I used a free trial

### "Decent for scheduling "

November 22, 2023

4.0

Pros

I liked the ease of use on my phone and laptop

Cons

My owner has some issues with ease of use as he is not super tech savvy

Review Source

WH

William H.  
Terminal Manager  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Not ready for the trucking Market"

December 5, 2016

4.0

This software is perfect for fieldworkers that do services calls or installs. It is not quite ready for the courier or trucking market. There is not a lot of flexibility in customizing the program. They can add all the extra fields you want, but they are not searchable in the system. It is really just for simple data collection. The program does work good for people in work vans out in the field doing installs, service calls, and parts replacement. The tracking software that integrates with the system works fantastic. It is a separate entity, but the two really work well together. If you are in the service industry, this software is top notch.

Review Source

RM

Rhys M.  
Owner  
Consumer Services  
Used the software for: 6-12 months

### "Overall, it’s an easy to use product, I don't have any regrets"

September 14, 2015

4.0

Pros

At the point when I changed over to Verizon WORK; the admin time from the point of job creation through to invoicing and job completion used to take me somewhere in the region of an hour per job and this is now down to 5mins per job. It’s huge. Overall, it’s an easy to use product.

Cons

There can be bugs in the app from time to time, things like dates not popping up or having to check bits of data that I’ve put in, which isn’t an everyday thing but it does happen from time to time. Most of them have been fixed as updates have come along.

Review Source

WL

William L.  
President  
  
Used the software for: Less than 6 months

### "Good GPS tracking"

March 7, 2018

4.0

Pros

Using the GPS and keep track of trucks has worked very well. Can find trucks and see where they are almost instantly.............

Cons

Customer service is not great by phone. As long as it is working its good, but if you have a problem expect to wait and call again and wait Till they get time to get to you.

Review Source

CN

Cassie N.  
Office Manager  
Construction  
Used the software for: 6-12 months

### "Just Jump In and Do It, You Won't Regret It"

September 7, 2015

4.0

Pros

I can see where all the boys are in one week and what's planned for the week. We can attach documents to the job card too. So if builders go back to do a rough-in or fit off and they need to see something all the plans and pictures are automatically on their Verizon WORK App! My husband and I now have more time to hire more builders and go out and get new clients rather than stressing about paperwork.

Cons

I haven't asked but I'd love to be able to block out the team members who are on holidays or the days they aren't available.

Review Source

TS

Tony S.  
Semi Retired  
Hospital & Health Care  
Used the software for: 6-12 months

### "Using the program. "

June 18, 2019

5.0

Keeping everyone honest of where they have been and using the credit cards.

Pros

The live tracking of the vehicle but also checking where the vehicle has been at a later date.

Cons

It was overwhelming seeing everything the system is capable of doing (I am certain I am not using all the system is capable of doing.

Review Source

RY

Robert Y.  
Safety Supervisor  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Fleetmatics"

November 27, 2018

3.0

Pros

Their product is not that bad, it works for the most part as described.

Cons

Their customer service is terrible. Our rep never returned calls or followed through on things.

Review Source

KW

Kurt W.  
Owner  
  
Used the software for: 6-12 months

### "Beyond Expectations"

September 1, 2015

4.5

Pros

There is such a variety of options within Verizon WORK which eliminates the need to shuffle around between different programs or applications.

Cons

There is so much to Verizon WORK so it would be good to have more training/webinar’s to get your head around how everything works and to set things up properly. The issues I’ve been having is basically been the customisation of invoices, but all I do is ring up and the technicians are always happy to help, they will sort it out or even do it for me. It’s fantastic!

Review Source

FG

Fernando G.  
Programador  
Consumer Goods  
Used the software for: 6-12 months

### "Very easy to use"

July 6, 2021

4.0

In general I am happy and it is very useful, I will continue to use it

Pros

It gives you a lot of freedom when customizing your panels, it is very easy to use and is actually very useful and makes you feel very comfortable in general.

Cons

It is very expensive and the customer service is quite bad, it is the only thing that I do not think

Review Source

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