# Page 34 | Verizon Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 34 - Is Verizon Connect the right GPS Tracking solution for you? Explore 940 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/72551/Fleetmatics-Work/reviews

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Verizon Connect

3.2 (940)

[View alternatives](https://www.capterra.com/p/72551/Fleetmatics-Work/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 34 - Reviews of Verizon Connect

## Showing most helpful reviews

Showing 826-850 of 940 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MC

Michael C.  
Borough Manager  
Government Administration  
Used the software for: 1-2 years

### "Upland"

July 2, 2019

4.0

We bought this from another vendor that Verizon absorbed. Sometime feel lost in the shuffle

Pros

Ability to access realtime data

Cons

limit support

Review Source

TS

Tim S.  
Principal  
Hospitality  
Used the software for: 6-12 months

### "No Thanks"

June 18, 2019

3.0

very very poor.

Pros

Easy to log in and track.

Cons

I was told it would do things that it wasn't set up to do... then the rep wouldn't stand be hind anything.. then nobody would cancel anything... now i don't use it at all cuz it's not what i was sold and i just pay for it every month. over all. I'm not happy one bit.

Review Source

JG

James G.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Easy GPS"

February 10, 2020

5.0

Pros

Vehicle tracking and oil change service monitoring.

Cons

I don't have full access so I don't use the full system.

Review Source

JW

Joyce W.  
Raleigh Branch Manager  
Environmental Services  
Used the software for: Less than 6 months

### "A great tool!!"

February 4, 2020

5.0

Love this product and service! Would highly recommend for any company needing to manage drivers/logistics.

Pros

I really like having the ability to replay my drivers routes and also set up alerts. It helps me to manage daily logistics and staff.

Cons

Don't really have anything bad to say....

Review Source

JH

Jamy H.  
Operations Manger  
Security and Investigations  
Used the software for: 6-12 months

### "GPS Tracking "

June 7, 2019

4.0

It is better than the other software I have used. I think if I utilize it just a little more I will have more accurate feed back myself.

Pros

I can look back at history and view my trucks path.

Cons

I not 100% of the accuracy, I really have to know what I am looking for to understand their route.

Review Source

MM

Mike M.  
Marketing Manager  
Warehousing  
Used the software for: 2+ years

### "Verizon Networkfleet"

January 24, 2019

5.0

Pros

Great tool for the sales guys and management to look over our driver.

Cons

Small delay when you look at real time location but easy to figure out.

Review Source

MR

Mardy R.  
Commercial Manager  
Construction  
Used the software for: 1-2 years

### "Review"

June 25, 2019

4.0

Pros

The replay feature and the weekly tracking.

Cons

I don't like how long it takes to load one the mobile app.

Review Source

TB

Tom B.  
Owner  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Customer service was awful"

January 5, 2018

4.0

none

Pros

good product but awful customer service fix your customer service and bill people correctly it would benefit you in the long run.

Cons

Be careful they will charge you before you even get the devices installed, We were waiting on additional parts for the install and we were charger for 10 days even though the devices were not installed. Equipment was returned and cancelled service found a better solutuion for half the price. and better service.

Review Source

CZ

Chris Z.  
Administrative Assistant  
Construction  
Used the software for: 1-2 years

### "Great Product"

June 17, 2019

5.0

Pros

The reports are easy to read and can be emailed to you.

Cons

The reports menu is a little hard to use.

Review Source

SF

Scott F.  
operation manager  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Terrible so Far"

January 25, 2018

2.0

tracking and bad service would never recommend

Pros

The only thing that is working is the GPS Tracking which is nice. But the cons definitely out way the pros

Cons

Customer service is non existent been calling and emailing for weeks with no help devices wont connect to have the trucks still waiting on more units that were promised and here are trying to be compliant but it is impossible and we are already getting harassed by DOT. would not recommend.....

Review Source

BS

Bob S.  
Owner  
Construction  
Used the software for: I used a free trial

### "These people are a rip off"

February 7, 2021

1.0

Very bad constantly harassing us for money on a contract that has been canceled

Pros

Probably would have worked if they would have sent the right hardware that took 3 weeks to receive when I was promised 2 day shipping

Cons

Now they want us to pay over 6000.00 when we have never used the service the service was canceled one day after receiving the wrong trackers they hound my employees saying they want the money and threatening us they are a scam

Reason for choosing Verizon Connect

Salesman promised 2 day shipping one of my assets was stolen waiting 3 weeks for for the wrong trackers to show up don't do business with these people you will be sorry like I was

Review Source

MR

Mike R.  
operations manager  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "product don't work and customer service is worse"

January 10, 2018

1.0

tracking is the only thing that works.

Pros

the only thing I like about it is the tracking. I can find my trucks with no problems however I paid for the tracking and the elds . I now pay for someone elses eld solutions and im still getting charged for theirs.

Cons

I wouldn't know because they cant make it work. I was told that the system could be used on android and IOS but it only connects to apple products and still don't work like it should.

Review Source

JB

Joe B.  
CEO  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Run AWAY,"

April 17, 2018

1.0

Strap on a jet pack , point yourself AWAY from fleetmatics/ Verizon Connect , don't stop till you run out of fuel!

Pros

There really aren't any. I've yet to see what this does that others don't do cheaper and more reliably.

Cons

Constant problems with cell tower only reception, never accurate in remote locationserver. Huge time stink for my drivers trying to earn a living. Plus, I get endless complaint calls from them, I've lost 3 good drivers in six weeks.

Review Source

KR

Kate R.  
HR  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Verizon access to your account"

October 27, 2022

5.0

Pros

easy to change plan, add data, purchase new phone - all through the mobile app

Cons

It's annoying system asking me multiple times to put in my password. I don't remember it. it should be stored and automatically placed like all online apps and services/

Review Source

NH

Nicole H.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Verizon Review"

June 7, 2019

3.0

It serves its purpose, but we do have complications a lot and we are very thankful for the customer service.

Pros

The customer service. The website is easy to use.

Cons

It glitches a lot. Driver puts it in non working mode and the system does not accept it sometimes.

Review Source

DG

DEBRA G.  
safety compliance  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Safety Compliance for a transportation company"

July 11, 2016

3.5

Pros

knowing where my trucks are and the information that is provided.

Cons

when having issues and no resolves. Sometime made to feel if I am making up problems

Review Source

KS

Kevin S.  
developer  
Computer Software  
Used the software for: 6-12 months

### "Good product"

July 6, 2021

4.0

Pros

Helps to find uncover hidden fuel and operating costs

Cons

there is not cons at the moment, Im trying to enjoy this

Review Source

tJ

travis J.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Lack of Customer Service"

January 27, 2020

1.0

NO GOOD

Pros

Nothing - The unit is not working, I have been told Verizon is still setting it up on their ent

Cons

I placed an order on Dec 17, 2019 after receiving 3 calls from high pressure rep, which rep stated i would have unit in 2-3 days. After about 3 hrs of calls and conversation over the the next few months, i received unit around Jan 18, 2020, As of Jan 27, 2020 the unit is still not working with several hours on the phone with Verizon, they tell me it is on their end, (twice) The kicker to this, Verizon is billing me during this time and I can not even use it. THINK TWICE AND LOOK AT OTHER OPTIONS.

Review Source

CW

Cristy W.  
Safety Director  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Worst customer service that I've ever experienced"

November 30, 2017

1.0

Do not waste your money on this. The customer service is horrible as they don't even know the program or how to help. You can send messages to customer support until you're blue in the face and they won't answer. If they do, it's completely irrelevant to what you need.

Cons

I have to manually go in to every driver each day and edit their logs because of this program. It hardly ever put them into Driving and then it put them on duty when they are driving! Very bad program

Review Source

MM

Mark M.  
IT Director  
Oil & Energy  
Used the software for: 1-2 years

### "DO NOT USE Verizon REVEAL"

January 17, 2018

1.0

Cons

Verizon REVEAL miss-represented the product and now will not let us out of the contract. Many of their competitors offer better and more reliable functionality and with no multi year contract. Would recommend researching other options before signing up with this company. RUN AWAY!!!

Review Source

MW

Margaret W.  
Owner  
  
Used the software for:

### "It makes my business life easier and more efficient"

October 6, 2015

5.0

Basically being able to set up jobs in advance or on the spot, to enter the time in, and have it come up on the field worker app, reminds me of what's coming up and reminds me to clock in, I like that side of it best. It works well for my business. I don't use Verizon WORK to the extent that it could be used but it suits my needs. I just find with Verizon WORK, it makes my daily work life a lot easier and more efficient. If I record all my work with this program/ app, which syncs with my laptop and desktop computer, prepare invoices and send across to Xero, I know I'm capturing everything. So if I miss something out it's my own fault because it's so convenient to set up a job, record start and finish time, make notes and raise client invoices on a timely basis.

Review Source

GG

Geoffrey G.  
  
Consumer Services  
Used the software for:

### "Revolutionized my business "

February 2, 2015

5.0

Pros

WORK made running my business (electrical contractor) like a computer game; my admin time was halved. Furthermore, I got more mileage from my employees, I was able to fit in an extra 20 - 30% more productive work. Monthly cost is easily worth it in admin time alone ( fired store man and cut the bookkeeper's hours), and I have 20 hours extra a week to spend on the tools.

Cons

Mobile app was a little slow. This was fixed in the latest update. Also, if you are a smaller business, I think they have a minimum of six users, which can make it expensive if you are a sole trader.

Review Source

NS

Neil S.  
Operations Manager  
  
Used the software for: Less than 6 months

### "Verizon WORK Integrations ability"

November 9, 2016

3.0

Verizon WORK is useful as dots on a screen. From an operations standpoint and a fleet maintenance program, it is useless. They need to work with an on-board camera company to integrate camera systems. They need improvements on ability on the shop side of operations; ability to create and work order and PO Orders and track them through process. With Verizon buying Verizon WORK, I do not see these issues changing because Verizon is a individual service company and is not focused on business like ours.

Review Source

KJ

Kevin J.  
Programmer  
Computer Games  
Used the software for: 2+ years

### "Good interface though deals could be more location specific"

April 14, 2022

4.0

Pros

Easy to use for bills and also getting month rewards and discounts.

Cons

Many offers are not applied to customer locations.

Review Source

LC

Louis C.  
President  
Wholesale  
Used the software for: 2+ years

### "Price"

June 19, 2019

5.0

It lacked the ability to produce reports useable by penske big negative

Pros

Does the job except for interfacing with penske

Cons

Can get same product at $20 per unit savings Verizon wont match switching out as soon as I can of all my Verizon products

Review Source

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