# Page 35 | Verizon Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 35 - Is Verizon Connect the right GPS Tracking solution for you? Explore 940 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/72551/Fleetmatics-Work/reviews

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Verizon Connect

3.2 (940)

[View alternatives](https://www.capterra.com/p/72551/Fleetmatics-Work/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 35 - Reviews of Verizon Connect

## Showing most helpful reviews

Showing 851-875 of 940 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DA

Deena A.  
Technology Manager  
Construction  
Used the software for: 6-12 months

### "Unresponsive "

June 7, 2019

3.0

Significantly a poor experience.

Pros

It tracks the vehicles... that is the only positive.

Cons

It doesn’t properly integrate any recommended fuel cards and 99% of tier 1 & 2 don’t know how to resolve it.

Review Source

WR

William R.  
Owner  
Construction  
Used the software for: Less than 6 months

### "DONT SIGN WITH THEM "

December 14, 2020

1.0

Worst costumer service after signing up they will ignore you They will lie to you and continue to charge you even after they take the equipment back

Pros

Nothing I liked Nothing Software is trash Costumer service is trash The equipment is bulky anyone looking to steal your equipment can easily see it’s there and can easily take it off Go elsewhere with your money

Cons

Software did not work Costumer service people don’t know how the equipment is supposed to work My vehicles were moved and 4 days later still showed that they were they where 4 days ago

Reason for choosing Verizon Connect

I expected better service from Verizon

Review Source

RT

Rose T.  
Personal Trainer  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Reliable"

July 7, 2022

3.0

Overall a very helpful community of customer service reps with a product that seems stable and secure.

Pros

Verizon is a well established business that has been around a long time. This gives credit to their name and products. Customer service is very good and all representatives have always been very cordial.

Cons

Although just a trial use I still like it well enough to possibly change over.

Review Source

Response from Verizon

July 11, 2022

Thank you for taking the time to share your positive experience with us. We're happy to hear you are finding value in our product and services. We would like to learn more about your success with Reveal. If you would like to continue the conversation, please email us at: CustomerAdvocacy@VerizonConnect.com.

AF

Angela F.  
Buyer  
  
Used the software for:

### "Lack of support from company"

June 1, 2016

1.0

Buyer Beware!!!!!! Verizon REVEAL has not lived up to our expectations and they do not stand behind their product. Our company was involved in a multi million dollar litigation that involved an accident where three individuals were killed. The GPS showed our vehicle to be several miles ahead of the accident and there was no evidence physical or otherwise on our truck, however an anonymous phone call reported our vehicle near the area. Verizon REVEAL refused to be deposed or testify on the accuracy of their product. We have now fulfilled our three year contract with Verizon REVEAL and submitted a cancellation notice and they are trying to hold us in contract for another 12 months. Where will your unprofessional-ism end?

Review Source

PO

Peter O.  
Managing Director  
  
Used the software for:

### "Verizon REVEAL Improves Our Operating Efficiency and Timetable Compliance"

June 25, 2015

4.0

We operate a Route Service and Charter Bus company. Verizon REVEAL has proved to be highly reliable in identifying and confirming timetable and route compliance for our timetables services. We are also able to relay real time information to customers inquiring about the location of their next bus. It has also been invaluable as a tool for locating and allocating vehicles for last minute charter changes and bookings. The replay function allows us to monitor drivers' hours which assists us to comply with NHVR driving hours regulations. We have found Verizon REVEAL to be highly reliable, even in remote areas and it has helped us reduce costs by identifying excessive engine idle times and helped reduce "dead" running.

Review Source

PS

Phil S.  
Owner  
Hospital & Health Care  
Used the software for: 6-12 months

### "Great Product, but read the terms. Sign up with just one user!"

March 30, 2016

4.0

Pros

Product had some hiccups, but functions great. Does 99% of what we need it to. Easy to use, understand, etc. Very good customer service.

Cons

They motivate you to sign up with as many users as possible because you are then locked in for a year at those numbers. Good news is that you can add and remove users at anytime as long as you always keep the users you selected. Be smart, sign up with just 1 user!

Review Source

MW

Michael W.  
Owner  
  
Used the software for: Less than 6 months

### "Worst customer service possible"

November 29, 2017

1.0

Pros

The software seems like it could have been a possible solution to our growth but never got far enough into it after the first few weeks as customer service was disgusting.

Cons

Very poor customer service compared to the competitors. Twice they made appointments to call and spend time with us and both times they never called after having 3 staff waiting in our office.

Review Source

AP

Ashley P.  
Project Coordinator  
Construction  
Used the software for: 6-12 months

### "Good for larger companies"

August 1, 2019

5.0

Pros

This is very helpful especially with all of the devices we have on our company Verizon plan

Cons

For a smaller company like us, and our use, I dont think it is necessary.

Review Source

lJ

lyndsey J.  
office  
  
Used the software for: Less than 6 months

### "PROGRAM SUCKS AND LIED TO"

October 27, 2016

1.0

we had a list of questions we are required to have in a programmed. We we promised these things and we paid $300 to "test" the program and it was NOTHING that was promised.

Cons

does not do what was promised. was lied to. pressured into paying $300 for a "trial" with 30day money back. received bill for $600 AFTER cancellation 10 days into "trial". the company waited 8 days to input any data for us.

Review Source

CH

Chris H.  
President  
Construction  
Used the software for: Less than 6 months

### "Scam, great salesmen, worthless product"

October 6, 2018

1.0

Scam artist and Verizon should be ashamed.

Pros

I was told the product seamlessly intigrated with QBs desktop, which was great but it did not.

Cons

They are the cons, salesman explained it would meet every need I had and there was no trial or sample. Now I know why because it is an old program that is simple at best in its abilities. They tutorial they show you is not how it work. STAY AWAY! I am stuck in a year contract that will be cheaper than wasting time trying to fix this product with them which will end in defeat anyway. We are an Electrical contractor!

Review Source

MF

Monica F.  
VP  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Horrific"

June 20, 2018

1.0

I am compliant with ELD currently.

Pros

Nothing about this software makes me happy. It would probably be ok if there were not the abundance of horrific customer service and total lack of regard for clients.

Cons

Customer service is terrible. Sales is worse. So tired of being lied to and shipped off to someone else to handle the problems that never get handled.

Review Source

TH

Tam H.  
Owner  
Environmental Services  
Used the software for: Less than 6 months

### "Dont use them"

September 22, 2020

1.0

absoultley awful if i could go into minus stars i would

Pros

Nothing at all positive about our experience with this company

Cons

4 months in still have a non working system so much for the 3 months free...... management will not return calls or emails and will not cancel the non working service but are more then happy to hound you for payment be very careful the customer service is well there just isnt any the system is faulty and then they try and force you to stay in a contract for a system that has not worked at any point in any way since install

Review Source

MF

Michael F.  
Owner  
Computer Networking  
Used the software for: Less than 6 months

### "Terrible installation service"

April 12, 2018

1.0

Pros

I would love to be able to comment on this but I'm 6 months into my contract and only have 8 of the 16 units installed!

Cons

Their installation department has no oversight or accountability. I have been trying to get my units installed for 6 months. Passed around several times. I requested a supervisor to call me and was completely ignored.

Review Source

AT

Ariana T.  
estimator  
Construction  
Used the software for: 2+ years

### "Verizon Connect Reveal"

October 17, 2019

5.0

Pros

Hoe efficient this program is to our company. It makes setting up things so easy.

Cons

I truly enjoy everything with this software. I believe verizon anything does things best.

Review Source

VL

Vanessa L.  
Admin Assistant  
Construction  
Used the software for: I used a free trial

### "Its alright! "

December 4, 2018

3.0

Pros

I liked that it was linked to our business account. It was easy to get to!

Cons

Did not work half the time! Was not reliable at all.

Review Source

QC

Quinton C.  
Office Manager  
Consumer Services  
Used the software for:

### "WHYYYYYYY"

March 9, 2018

2.0

dont waste your time

Pros

I wish i could say something positive about this product but i simply cant, complete waste of my time

Cons

Can't have more than one job sheet/form. That's ok they said, you can have unlimited questions on one job sheet. However, you have to have all of these questions on every form even when it's not relevant.

Review Source

AG

Anet G.  
Operations Manager  
  
Used the software for:

### "Not Worth the Money"

March 18, 2016

1.0

Cautionary Truth: I have been using Fleetmatics for about 3 months and have found the calendar view to be inadequate. The job ticket does not include the phone number. The sales person sold me on a lot of 'can do's' that have not materialized. One example, their website says they integrate with Xero. It turns out it is only Xero in Australia. Another is they took my form and had to change it for integration .. which was found after the fact. Now, I want to cancel and am 'locked' in for 12 months. $250 / month. The 'Scheduler' feature is a joke. I get Long/Lat on a customer but not his phone number on the same tab. Seems as if no user testing was performed.

Review Source

DL

Darin L.  
Managerr  
Furniture  
Used the software for: Less than 6 months

### "Fleetmatics REVEAL Review"

June 11, 2019

4.0

Pros

Knowing how long takes employee on trip and time at location.. trip taken

Cons

Speeds not upgraded through system automatically.

Review Source

DO

Dennis O.  
President  
Construction  
Used the software for:

### "We are on the phone with them now trying to cancell this terrible system"

July 11, 2018

1.0

We hope we can get out of the contract without getting our attorney involved.

Pros

The initial presentation with their rep. He was impressive so we signed up with them.

Cons

The implementation has been horrific. Multiple training meetings cancelled. Signed up two weeks ago and we still don't have an invoice form in their system. The proof they sent us our artwork was distorted, stretched and off center. We had cancelled our old system and had to go back to PAPER INVOICING until we could get reinstated with our prior system.

Review Source

MO

Mike O.  
President  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Verizon WORK"

October 8, 2016

4.0

Was looking for scheduling software. scheduling needs centered around 2-3 pickup trucks and the delivery and pickup of 12 storage trailers to/from customers. Remote access to schedule by drivers. Ability to capture completion reports on delivery/pickup events. Ability to capture the sale of ancillary items during deliveries.

Pros

scheduling and invoicing

Cons

price and complexity

Review Source

BR

Betsy R.  
Administrative Assistant  
  
Used the software for: Less than 6 months

### "Verizon WORK... Don't do it!"

November 8, 2016

1.0

Not a good experience at all, they do not stand behind their word at all, customer service leaves you with a bad taste in your mouth. All they really care about is getting you to sign up for their free trial and when it doesn't work because it really doesn't ... they give you so much run around to cancel.

Pros

None, needs a lot of improvement

Cons

Dishonest Representatives

Review Source

SP

Sylai P.  
Business Development Manager  
  
Used the software for: 6-12 months

### "A Tremendous Improvement"

November 15, 2015

4.0

Pros

Verizon WORK is easy to use and the dashboard layout is great. We have noticed a tremendous improvement in our processes both in the office and out in the field. Verizon WORK provides our business with greater visibility and overall just makes things so much easier.

Cons

The implementation process was a little time consuming.

Review Source

ML

Mark L.  
President  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "President "

June 11, 2019

2.0

Terrible. Never got the stuff they said it would do

Pros

Worked mostly everywhere and updated fast

Cons

Poor installation. Almost every one quit working

Review Source

JL

Jacklyn L.  
Managing Member  
Construction  
Used the software for: 1-2 years

### "Works fine, and is all we need"

June 18, 2018

4.0

Watching the locations of our trucks.

Pros

That I can see the location of my vehicles in the run of a day. Stop time and speed are nice to keep track of.

Cons

Customer Service, I have had a problem with my check not reaching and instead of asking, I was told if it was not there they would suspend my service and charge me 100.00 to get it back on. Was told I was called and a voicemail was left, on my personal number, and neither was the case. I answer every call and I had NO voicemails.

Review Source

JH

JAMES H.  
President  
Environmental Services  
Used the software for: Less than 6 months

### "Saves me time and money"

June 18, 2019

4.0

Too new of a client to be opinionated

Pros

Knowing our asset is in its place and how long it was there.

Review Source

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