# Page 4 | Verizon Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Verizon Connect the right GPS Tracking solution for you? Explore 940 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/72551/Fleetmatics-Work/reviews

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Verizon Connect

3.2 (940)

[View alternatives](https://www.capterra.com/p/72551/Fleetmatics-Work/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of Verizon Connect

## Showing most helpful reviews

Showing 76-100 of 940 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Care Coordinator  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Product & service "

May 5, 2024

5.0

Pros

\[sensitive content hidden\] was awesome, great communication, excellent explanations and follow up.

Cons

Non at the moment, like the product and service.

Review Source

DB

Destiny B.  
Bartender  
Food & Beverages  
Used the software for: 2+ years

### "One call away"

May 7, 2024

5.0

Pros

The service is perfect… signal is always strong

Cons

Actually there’s not a thing I dislike about Verizon

Review Source

KG

Kirk G.  
Owner/Operator  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Worst Service I Have Ever Had/Used in My 58 Years on This Planet"

August 7, 2023

1.0

I think I covered that.

Pros

Not using their service any longer.

Cons

The service they offered but could never get to work properly and their non-existent customer care.DO YOURSELF A FAVOR AND REVIEW THE BBB COMPLAINTS AGAINST VERIZON CONNECT BEFORE YOU CONSIDER USING THEIR SERVICE. WORST SERVICE I HAVE EVER EXPERIENCED FOR ANYTHING IN MY 58 YEARS ON THIS PLANET... SERIOUSLY.

Review Source

VR

Verified Reviewer  
Operations Director  
Construction  
Used the software for: 2+ years

### "Customer Abuse - Unethical and illegal business practices"

June 9, 2023

3.0

\[sensitive content hidden\] were going to contact me. I have never heard back from them. They do not respond to emails; you cannot get them on the phone. I have been given case numbers, I have escalated cases, I have been in tears talking with these people. I am told there is nothing that they can do but escalate my case and the only thing I can do is wait for a call back that never comes. I have told them that I am in fear that my service will be shut off due to non-payment because I refuse to pay for Dispatch. I was told, “then pay for it.” I have been told that I have reached the highest point of contact in management. I have been trying for six months to rectify this situation to no end. I was told that the reason that I did not get a call back was that I had to escalate the escalation. I was told that there is nothing that Verizon can do to help me. I was told that they do not see the problem with them charging me for both Work and Dispatch simultaneously (it’s the same service- one is just newer than the other)I have email correspondence to back up all of the claims I have made. I have gone through EVERY SINGLE channel possible to resolve this issue. I have paid Verizon for the services I have used. Their employees have bullied, extorted, lied, and wasted my company’s time and money. I feel powerless. I have no recourse and Verizon knows this. Verizon knows that we need this software in order to run our company. In my opinion, Verizon Connect Reveal is nothing

Pros

In December 2022, I received a phone call from a Verizon Connect Reveal Employee named \[sensitive content hidden\] pretty much bullied me into agreeing to another platform with Verizon. Furthermore, he lied about the product. \[sensitive content hidden\] informed me that the Verizon Work platform was scheduled to become obsolete in December 2023. \[sensitive content hidden\]also informed me that we were not paying for the “Reveal” platform although we were receiving service for it; this was due to an internal glitch in their system. As per \[sensitive content hidden\], the solution for Hallam was to move from “Work” to “Field Service Dispatch.” Moving to the “Dispatch” platform would provide us with both the services that “Work” and “Reveal” provide all in one program, and it would be cheaper than paying for both Reveal and Work. \[sensitive content hidden\] went on to tell me that if I did not move over to the “Dispatch” platform, Verizon would be forced to back-bill us for all of the months that they had not charged us for Reveal. At this point, I panicked. Our bread and butter is our work order system and if we were to lose this system, we would ultimately go out of business. We did not have the time or resources at that time to find a new platform, get trained on it, and roll it out. Therefore, I agreed to buy the “Dispatch” program. I signed a DocuSign and I never heard from \[sensitive content hidden\] again.I NEVER RECEIVED THE PRODUCT. To this date, I still have not received access to Field Service Dispatch nor have I been issued a use

Cons

I still have not received access to Field Service Dispatch nor have I been issued a username. No one from their “onboarding team” has contacted me. I called and emailed and literally begged them to send me what I purchased. I actually used the words “I am begging you”. To this day, no one has provided me with this service. However, I am being billed $225 a month for this service. I have remained current on my bills with Work and Reveal because they are services that we use, however, I refuse to pay for Dispatch.I have spent HOURS on the phone with Verizon Connect Reveal trying to rectify this terrible situation. All I wanted was for Verizon to take the Field Service Dispatch off my bill and remove any of the charges that Hallam incurred due to this debacle. I would have continued using Reveal and work and paying for both, and we would all be happy.I was in contact with a man named \[sensitive content hidden\] for a while and he seemed like he was going to help me. He made the situation worse. He told me that he was going to get the Field Service Dispatch removed from my bill and fix our statement, but in the meantime, my contract was up with Work and Reveal, so he said I had to sign a new contract. Like an idiot, I trusted this man. I signed a contract, and I never heard from \[sensitive content hidden\] again. Just like what happened with \[sensitive content hidden\].I have spent hours on the phone with Verizon “Customer Support” I have been told that managers by the names of \[sensitive content hidden\]

Review Source

JL

Jesse L.  
President  
Construction  
Used the software for: Less than 6 months

### "Poor hardware and software, and HORRIBLE customer service. "

January 21, 2023

1.0

I have a total of 9x vehicle camera/trackers and 3x non-powered assets for my firm from Verizon Reveal.I have had this service for less than 6 months.The first 1-2 months everything seemed to function correctly, tracking and camera alerts.The past 3-4 months have been a complete nightmare.The camera's will go offline constantly - We have had a 3rd party tech out multiple times to "fix" them... They just power them down and re-install and reset. This works for 1-2 weeks and then they go back offline.The trackers, over the past month, will no longer work consistently, some of the vehicles will not provided updates for days to weeks. The biggest issue I have with all of this is Verizon/Reveals COMPLETE lack of customer service. As soon as these issues started I reached out... It would take weeks to get even a response from the Repair Department.This is after I call (wait on hold for 30-45 minutes each time), email and online message multiple times and am bounced around to a few different departments. My "Customer Service Managers" that were assigned (2x of them) have still not responded - I have emailed them each 10+ times to date, and literally no response of any way shape or form.However, I cannot even get the time of day from ANYONE in their customer service department.

Pros

Simplicity of installation and the web/app interface are all overall good.

Cons

I have also never been offered any type of credit/assistance with a service that I pay north of $ 300 a month for, and have been able to actually use less than 50%... I am at my wits end and EXTREMELY disappointed with the service, and the complete lack of support... I realize now I should have done more reading online, seeing a lot of other firms having similar issues.

Reason for choosing Verizon Connect

It seemed like a great all in one service that checked all the boxes for our needs at an affordable rate.

Review Source

JR

Jordan R.  
Fleet Compliance  
Wholesale  
Used the software for: 2+ years

### "Disappointing...Plain and Simple"

June 18, 2019

2.0

Our overall experience has been extremely disappointing. For the Verizon brand to put their name on a product and then leave their customers out in the cold as they have with this product is very disheartening. They have not only dropped the ball with customer support, they regularly inform customers of firmware or software upgrades that only get half done (If you are lucky) that cause reporting issues and result in FMCSA/DOT violations for running an incomplete ELD system. We frequently have to deal with mileage discrepancies (of 50-10,000 miles per month) between the vehicle odometer and the reports generated by the Verizon system. We were told this was due to tire ware of our vehicles. We have trucks that will show mileage in Ohio, Indiana and Florida, no other states and no explanation of how, just that the truck must have "moved" to a state and region of the country that we do not ever service. We have trucks that daily "teleport" across states. Trucks will start driving at one point in a state and 3 minutes later will appear on the other side of the state or in the next state over, with no record of what route they drove, what speed they traveled at or anything. In summary, this was a decision that in hindsight should have been researched better. We are currently locked into a 36 month contract with 18 months left, and we are counting down each and every single day waiting for it to be over because that day will not come soon enough.

Pros

Originally, we believed that the Verizon name taking over Fleetmatics would be fantastic for this product, however we were greatly disappointed and I struggle to find a "Pro" to highlight. The best thing I can come up with is our account rep. We had to weather quite a storm to get to him, he is our 6th P.O.C. representative in the 18 months we have been under contract but now that we have been paired with him it is nice to have someone who at least listens and attempts to help our fleet of 350 trucks and 450 drivers.

Cons

Well I will apologize from the start regarding the length of my statement, however, there are quite a few MAJOR issues that all perspective buyers should be aware of with this system. Accuracy of reporting - We use this system to submit IFTA mileage to the government, however there is no dedicated IFTA reporting (as we were promised in the trial process) and the reports they do offer often resemble being blindfolded and tossing some thumb tacks at a map. We regularly show one truck with miles traveled in Ohio, Indiana and Florida...no other states, so I have clue how Verizon claims this truck (that runs a route to a from Ohio and Indiana daily with no other activity) makes it from Ohio and Indiana all the way to Florida, without registering travel mileage in any other state?! We also run into reports of trucks speeding on roads that show speed limits of 33mph, 37mph, 42 mph and 67mph. While I have not been able to travel to all 50 states in the US, I have yet to be able to find one of these speed limit signs posted, even with the help of all drivers in our company. Firmware/Software/Mobile App - There is a new update to the trucks or the mobile app every other day, and some of the worst customer support to administer these updates, often doing only half the job hanging you out to dry and to defend yourself against the FMCSA/DOT violations you receive for running an incomplete ELD. BUYER BEWARE! There is SO MUCH MORE to explain but I am running out of characte

Review Source

NC

Nick C.  
CFO  
Construction  
Used the software for: Less than 6 months

### "Swindled and Hood Winked"

March 28, 2024

1.0

In a word: miserable. I feel lied to, cheated, hoodwinked, etc. Verizon Connect seems like it has half the capability of competitors and twice the problems. I cannot stress enough the cheap factor, and overall lack of confidence I have in this system. On top of that, they operate with 100% foreign customer service agents who often have strong accents that make communication difficult. Their customer service system is byzantine, I currently have half a dozen "issues," open with little or no resolve. I often get 2-3 different agents calling in a 24 hour period about the same issue, and none has a firm grip on the situation. Nightmarish is not too strong a word to describe the Verizon experience. Avoid it all costs!

Pros

Very little. I feel the agent that sold us our system outright lied about the features. The GPS/Vehicle tracking seems to work fine most of the time, but you must have the vehicle on and running, it relies on an SD card mounted in the camera. Translation: if the camera gets stolen, there goes your data and video. Verizon seems decidedly low tech and low feature when compared against competitors.

Cons

Where do I start? First, they made a mess of the initial shipping and order. I'm fighting a frustrating battle to even complete my system, and they tell me they're on back order for all units. Second, it lacks real-time communication with the drivers. I cannot even look at the driver camera in real-time, I must request a clip, which takes some time to download/deliver. Third, I cannot access video unless the truck remains on and running due to the SD card and camera needing power to operate. Fourth, the devices seem to cause electronic malfunctions in all of our vehicles, including battery drain.

Alternatives considered

[DriveCam](https://www.capterra.com/p/112869/DriveCam/)[Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/)

Reason for choosing Verizon Connect

The Verizon agent lied and stated that Verizon contained the same capabilities as their competitors. In addition, Verizon offered a comparatively lower price per unit.

Review Source

CM

Caity M.  
Executive Project Coordinator  
Construction  
Used the software for: Less than 6 months

### "Customer Service Nonexistent"

January 10, 2020

3.0

Overall it has been very frustrating to work with VerizonConnect. They seem to have no urgency when it comes to fixing issues and complaints/concerns from their customers. They tend to not respond to emails and do not value communication with the customer. It has become very obvious that they do not communicate internally between their various departments. It feels as if each of their departments are completely separate companies that don't get on the same page with one another. Maybe this review will finally get someone to respond to our emails. It has been over a month of us not being able to pay our initial invoice because they have not gotten us the proper documentation we need in order to pay. Out billing department consistently has tried to reach out to them to get this information and to connect with they billing department but nobody has responded to any of the requests. I wouldn't be surprised if they now charge us a late fee even though we have been actively trying to pay.

Pros

The actual software seems to be working well with our fleet. My scheduling department has been testing this software out on a handful of our work trucks for the past few months and now want to install it for our entire fleet (30-40 or so trucks) so that would suggest that the software works, and is easy enough to use and worth the money.

Cons

The customer service at VerizonConnect. I can go weeks waiting for an email back from their team. It has been confirmed with their various departments that they do not communicate with each other internally so each of the departments I have had to interact with has had no idea what was going on / what issues were caused by their fellow departments. For example, the sales team got our business and sent us our contract to sign. We signed and paid for the services and sent it back. Over a month goes by of not hearing from them. I sent multiple requests for an update on the process and had no luck hearing back from anyone. Once they finally responded they gave me the contact information for some representative we had never heard of. I immediately reached out and a week goes by and I never heard back. Skip to another MONTH later and the product is finally installed. Apparently, their sales rep stopped being concerned with our contract and his response to our frustration with how long this all took and our disappointment in the lack of communication was to put blame on a different department and say it was all out of his control. Their customer service team / sales team said that this is something that "doesn't happen" (i.e. the lack of responding, the long wait time, the confusion between their departments) but similar situations have happened TWO MORE TIMES since then.

Reason for choosing Verizon Connect

We chose VerizonConnect based on their sales pitch. They presented an awesome product and we were very excited about it. Once they secured our contract and payment it absolutely felt like they dropped all interest in keeping us happy as a customer. From the installation process taking MONTHS, to the lack of communication from their team, and the overall frustration of having to message, and remessage, and remessage, and call and remessage...... overall not a positive experience. If the actual software wasn't working so well with our company fleet we would absolutely end our contract with them and find a company that can provide us with a software that is just as functional but that actually has consistent and accessible customer service.

Review Source

BH

Brian H.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Worst customer service ever "

April 12, 2023

1.0

I would never use a Verizon service again that includes Verizon cellular and Verizon credit cards. Verizon connect does not work. They will not help you at customer service. They will just ignore you and keep billing you. Your hours of service and your mileage will be wrong. They do not care about their customers, and they will just simply ignore you. Verizon cellular is not part of this company so they will not help you either. You will be cited for driving over your hours of service if you use Verizon connect.

Pros

Didn’t like anything about Verizon connect. Right from the start the installer destroyed my truck. They have horrible customer service run you around in circles until you get tired and give up. You will need to contact the\[sensitive content hidden\] of the company to get anything resolved. Poor quality, Chinese import hardware, and very difficult to use software. They just wanna sell you all the extras.

Cons

The customer service Has it was to be the worst I’ve ever experienced in my life out of any company ever. I literally had to contact the \[sensitive content hidden\] of operations in order to get anything resolved. They will charge you for service you will not get.

Reason for choosing Verizon Connect

The Verizon name is simply being used by a generic company that will not help you when they send you their generic product

Review Source

aP

alberto P.  
CFO  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "This software is basically legalized theft"

January 26, 2023

1.0

This has been by far the worst experience with a product ever. The customer support is non existent. You ask for support because of a faulty unit in a vehicle, they send someone to change it and take the faulty one back and they charge you for the BOTH faulty unit's monthly service AND unit charge. Once you bring this up to attention they ignore your emails or calls.i had 8 units at one point and someone they ended up adding 3 more and when this was brought to attention, all my emails were ignored and they kept charging me for those units. When i tried canceling the contract i was ignored. i tried canceling the contract for several months and i mean a good 5 to 7 months. My Rep \[sensitive content hidden\] ignored me and then proceeded to tell me she had no control over my account because there was a new Rep for my account. She gives me the new rep's email, i email the rep with my issues and concerns and he then proceeds NEVER reply to any emails. The whole team needs to be fired. There is nothing positive about the services or products. I tried canceling my service contract back around april 2020 and nobody helped me do so. To this day!! they are still trying to charge me for services, TWO YEARS LATER!!. best words to describe the entire team of customer support and sales team is MONEY HUNGRY, PREDATORY

Pros

Nothing. absolutely nothing. the only thing that works is the geofencing. Everything else is complete trash.

Cons

There is no real time tracking. The GPS is so inaccurate is simply beyond me why Verizon Connect is allowed to sell such an unsuccessful product. The GPS tracking is broken.

Reason for choosing Verizon Connect

empty promises.

Review Source

JL

Joseph L.  
Parts Dept Manager  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Great Product"

April 12, 2024

4.0

Pros

Ease of set up and use. We have a small fleet that Verizon helps us track

Cons

Cost of initial set up was high. We had to wait to get an installer to our location

Review Source

RH

Robin H.  
Owner  
Facilities Services  
Used the software for: Less than 6 months

### "Don't Buy This Product"

December 5, 2016

1.0

The sales pitch "demo" is really great. I was promised this product would do everything I needed it to do and more. It is on the more expensive end of fleet/service software but I figured if it did literally everything we needed it to do, it was worth the money for the time it would save us. I was very hesitant to sign a year contract up front and shouldn't have. The first red flag was that it took literally 3 months to get my data (and then not even all of it) transferred from our old system to the new one. Apparently the implementation team is very busy. But they kept charging me, despite the fact I couldn't use the software because my data wasn't in it. Things went downhill from there. The last piece of bad news from Verizon WORK is that I attempted to cancel the automatic contract renewal via phone, and was told it was canceled via phone, and of course it wasn't. After sending a detailed email CCing my attorney, they did let me out of the renewal contract, but didn't refund me that month's payment (including the a hefty "renewal" fee).

Pros

It's online. The IT department is very polite.

Cons

Just a few: Sales guy said I could run reports for commission pay for my employees. I cannot. I had to buy another software to do that. I was told I could import all of the data from my previous application. I cannot. I’m stuck having to use both applications because a lot of the data that was imported was jumbled and things like pricing on jobs is missing. I was told this application synced seamlessly with Quickbooks. It doesn’t. DO NOT sync it with QB if you charge sales tax. I’ve had to manually delete all of the invoice data in Quickbooks costing me hundreds of dollars. Verizon WORK is very frustrating to use. The implementation team had to give me several work-arounds to make it work for my business. One of them requires us to make multiple “jobs” for every actual job which creates a logistical nightmare and it takes a lot of extra admin work. This is because you cannot invoice with the taskworker, only with the fleetworker. The phone app is not intuitive. For instance, you have to not only hit “save” but also “update” to save anything on an estimate and you can only update one thing at a time. If you try to change the description and then add an item without saving and updating first, when you go back to the estimate the description is gone. Then, after you hit “update” it kicks you out of that estimate and you have to sort and re-find the estimate to add information. This is something that yes, I can work around. But it’s very frustrating and takes so much longer. The phone app also crashes a lot. Often enough I started saving everything I do in notes and then copy and pasting them to the app hoping they’d be there when I get back to my computer. I cannot use the new version of Verizon WORK at all, because if I open a job there’s no scroll bar. Also, the system automatically changes the time of the job to 5 hours later in the day. I repeatedly asked for a fix for this to no avail.

Review Source

VR

Verified Reviewer  
Engineer  
Airlines/Aviation  
Used the software for: I used a free trial

### "You should use Verizon connect "

May 10, 2024

4.0

Pros

Verizon Connect is often appreciated for its robust features and functionalities, especially in fleet management and telematics.

Cons

Some users have noted limitations or usability issues with the mobile app, such as occasional glitches or a lack of certain features compared to the desktop version.

Review Source

RW

Roderick W.  
Owner  
Retail  
Used the software for: 1-2 years

### "Your Connection to Verizon Connect"

November 10, 2022

5.0

Pros

I liked how it was easy to use and was helpful in everything I did and needed it for. Using GPS location or vehicle tracking was very useful and made it at easy to do my job

Cons

There was nothing I liked less about this software. It's a must have and must use for either in home or business use

Review Source

Response from Verizon

November 11, 2022

Thank you for taking the time to share your positive experience with us. We're happy to hear you are finding value in our product and services. We would like to learn more about your success with Reveal. If you are open to share, please email us at: CustomerAdvocacy@VerizonConnect.com.

GD

Gabe D.  
Owner  
Construction  
Used the software for: 2+ years

### "Be Careful"

July 25, 2022

3.0

When it works, finding out where machines and trucks are is a nice feeling not having to worry where everything is.

Pros

Being able to track where trucks and equipment is has been helpful.

Cons

Customer Service is a big disappointment, when you go to get something fixed, you have to jump through all these hoops, which eventually gets you nowhere. I have tried to reach out and express my frustrations with this company with little to no feedback.

Reason for choosing Verizon Connect

I chose Verizon Connect because I was sold on the idea that my trailers would track, I didn't know much about GPS tracking companies before I got started with them. Now that i know more about it, I wouldn't do it again. Such awful customer service. I have had 4 different reps in 2 years, and when a case is quote unquote supposed to get going, it eventually doesn't get anywhere. So, the time you put in to get things handled gets nowhere. When you pay a lot for a company to help you and it doesn't, it is ridiculous.

Review Source

Response from Verizon

July 28, 2022

Thank you for taking the time to post this review. While we are pleased to know you are receiving value using Reveal, we are very disappointed to hear about your experience with customer service. We apologize for the frustration. We'd like to offer some assistance offline if you still need it. Please email us at: CustomerAdvocacy@VerizonConnect.com

MN

Michael N.  
Fleet Manager  
Construction  
Used the software for: 6-12 months

### "Verizon lost in the Horizon "

November 20, 2023

3.0

Not good. We have been having difficulty with two GPS trackers on equipment since day one. After four months Tier 2 Support Team informed us that we have the wrong type of GPS tracker for the type of equipment we are trying to track and that they would send out the correct equipment. Now after nine months the problem is still not resolved and we have received word that we will be charged an early termination fee for the two devices that were sent out that were not correct. All we did was make a trade not expecting any type of termination of service. Very frustrating trying to make any sense of this.

Pros

Initial discussions seemed to indicate that this would be the tracking service we needed for our fleet of vehicles and equipment.

Cons

Once you sign up and have the tracking devices installed Verizon Connect looses interest in your needs and requirements.

Reason for choosing Verizon Connect

In talking to Verizon Connect Sales staff we believed we would get our requirements met. This is not happening.

Review Source

JB

John B.  
VP  
Logistics and Supply Chain  
Used the software for: 2+ years

### "VERIZON RUINED A GOOD COMPANy"

March 2, 2022

1.0

Cons

FLEETMATICS WAS AN EXCELLENT SYSTEM THAT WE USED FOR 10 YEARS, WHEN VERIZON TOOK OVER CUSTOMER SERVICE SUCKS, BILLING SUCKS, REPORTS SUCK, RELIABILITY SUCKS, IT JUST COULDN'T GET ANY WORSE, I SWITCHED MY ENTIRE FLEET TO SAMSARA. THEN IN TYPICAL VERIZON FASHION THEY TRIED TO MAKE ME PAY FOR TERMINATING MY ACCOUNT... GOOD LUCk

Alternatives considered

[Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/)

Reason for choosing Verizon Connect

I LEFT VERIZON AFTER 10 YEARS FLEETMATICS WAS AN EXCELLENT SYSTEM THAT WE USED FOR 10 YEARS, WHEN VERIZON TOOK OVER CUSTOMER SERVICE SUCKS, BILLING SUCKS, REPORTS SUCK, RELIABILITY SUCKS, IT JUST COULDN'T GET ANY WORSE, I SWITCHED MY ENTIRE FLEET TO SAMSARA. THEN IN TYPICAL VERIZON FASHION THEY TRIED TO MAKE ME PAY FOR TERMINATING MY ACCOUNT... GOOD LUCk

Review Source

Matt R.  
Vice President  
Chemicals  
Used the software for: Less than 6 months

### "DO NOT BUY VERIZON CONNECT"

March 27, 2024

1.0

Do not buy Verizon Connect. Stay away from this at all costs. We made the change to Verizon Connect due to the customer service and reliability of the service that was sold to us. Unfortunately, it was a complete lie in what they offer and you will be stuck in a contract no matter what service you have. From the start, we did not have all devices working properly or set up in the system. It took hours on the phone and over a couple months to finally get all the devices working properly. If you request to have them email you to respond to a support case, they will not. They will consistently call you and leave you messages throughout the day at random, even if you request them to schedule a call. They would even call us and leave messages about issues that were not what we had. After 6 months, we still have not been able to set up users on the account. We attempted to end the contract due to these issues and they said it would cost us $4000 to get out of it because they had resolved all the concerns. Yet after 6 months of a request, I still do not have a user set up and have received no response to that request. They do not know what is going on in their customer service because I would receive multiple messages from different people that did not all have the same information. Overall, I would stay clear of Verizon for any business if possible. They have never shown they can offer quality customer service and they will charge you for every month regardless if the service you are getting is what is in the contract. I will be leaving this contact once it is complete. I would recommend “Track your Truck” if you want another possible option for your fleet gps needs.

Pros

Nothing. Do not waste your time on buying this service.

Cons

It is a horrible service and company to work with. See further details in the next question.

Alternatives considered

[Geotab](https://www.capterra.com/p/18289/MyGeotab/)

Reason for choosing Verizon Connect

Hoping for better service and connectivity. Was not the case.

Review Source

RL

RaeLynn L.  
Office Manager  
Construction  
Used the software for: 2+ years

### "The software is okay, the organization is not"

June 14, 2021

2.0

Pros

We are able to see the location of our vehicles and assets. This came in handy when we had a vehicle stolen 2 years ago. The geofence and harsh driving reports alerted us to the fact that it had been stolen. We were able to recover the vehicle quickly and provide the reports for the criminal investigation.

Cons

The software is not an issue, the problems are within the organization. The left hand does not know what the right hand is doing. We have had at least 6 representatives in the past 4 years. Requests have been dropped, we ended up getting charged for a whole year for a unit that was supposed to have been cancelled. No matter what I provided in the way of email threads and documentation on the requests I had sent to cancel the unit at the point of expiry, I was told that because the documents were not completed on their end for the cancellation, the best they could do was to put in for a cancellation at the end of the next year. I could not get to speak to a manager or someone with any authority no matter how many times I requested it. In another instance we had decide to add the non powered asset trackers to some of our equipment. It took 3 months for the units to arrive and then another month to solve the install and activation issues. We were promised credits and never received any. Every time we have needed to add a new unit or make a change the process is agonizing as we have had to work with multiple departments and it seems like none of them are connected or have all of the information. We have had issues with payments not being applied to our account that have disrupted our service with no compensation. The list goes on really. If we weren't stuck in a contract on several trucks and pieces of equipment we would have ditched this system long ago.

Review Source

SG

Shawn G.  
Fleet Administration Manager  
Paper & Forest Products  
Used the software for: 2+ years

### "We Cried out for Help a Long Time "

June 24, 2019

3.0

Since we switched to ELD, absolute kaaos and mayhem. Sold us a product that wouldn't work with 2019 Kenworth. Our tablets were outdated, salesman never checked. We had to purchase $$$ tablets. The HOS violations report didn't work for 8 months. Vehicles we asked to be removed stayed in since 2016 (3 years). Could not provide a cable for a 2019 Kenworth for over 6 months. We were literally forced to go to a competitor. Our account rep was absolutely horrible. The fellow we got at the end was nice, but it was too late by then.

Pros

We liked Fleetmatics. We liked that power units and trailers could go on one page. We liked the reports the program offered. The Irish were friendly, and easy to work with. They were always knowledgeable, and helpful.

Cons

The tablets lost connection with the truck in no cell service areas. Verizon never announced updates. When updates occurred, they would interfere (take presidence) over the logbook in use, blocking drivers from logging in/out from breaks, and creating excessive unassigned miles. The gps would say 195 miles when we travelled 12 miles, not accurate. A vehicle we did not own showed up in our fleet. Vin numbers and vehicle data came up missing. Very unpredictable and inaccurate data. Portions of the program were inop for long periods of time. Notifications for events occurring in the future, how does that happen? Techs support not all on the same page as far as procedure when we called in. Some fixed things, others said there was no fix. Clearly not all trained, and the gap is huge. Some were argumentative.

Reason for choosing Verizon Connect

We chose to leave Verizon, and went with a different supplier, so we could stay in compliance. Verizon could not provide us a cable for a 2019 Kenworth. We are only allowed 8 days paper, not 8 months.

Review Source

BH

Beau H.  
Owner  
Facilities Services  
Used the software for: 2+ years

### "Decent Product - TERRIBLE CUSTOMER SERVICE"

February 21, 2024

1.0

The website interface is good, but the sales and customer service is so terrible we couldn't even BUY new devices when we added new trucks. I literally had to cancel our service because we couldn't even spend more money with them,

Pros

The app and website is user friendly. Initially when we signed on with them it was owned by Fleetmatics USA. That team was great. Verizon bought it and destroyed it.

Cons

Customer service made it virtually IMPOSSIBLE to buy new devices, and continue using the product. 100% of customer service is outsourced, WHICH IS FINE IF THEY DID THEIR JOB. Verizon connect failed to honor the terms of the contract and forced us to pay an early termination fee even though the defaulted on their contract. DO NOT SIGN WITH VERIZON CONNECT!!!!!! FIND SOMEONE ELSE!

Reason for choosing Verizon Connect

Initially it was great when it was fleetmatics, then Verizon bought them out and started chopping away staff members and completely gutted the customer support teams.

Review Source

Jay C.  
Vice President  
Financial Services  
Used the software for: 2+ years

### "Dipping Your Toe into the Abyss of Digital Transformation "

December 12, 2019

4.0

It is a phenomenal step towards a digital environment for the under served home services sector. Implementing Verizon Connect Work is a step in the right direction! At the end of the day Verizon is a telecom company and looking to upsell their products into your business.

Pros

I love the fact that Verizon Connect focuses on the technologically under served realm of the home services market. These business's technology initiatives take a hard stop at email and spreadsheets. When implemented and used correctly, Verizon Connect Work (formerly Fleetmatics WORK) can bring to the surface revenue opportunities that business owners and stakeholders were oblivious to. Being typically their first go at new technology, Verizon Connect Work is usually welcome because of the ease of implementation and use. The technology is priced right and the ROI is enormous! The ROI stems from getting off the paper, chalkboards, notepads and alleviating lost invoices. At the end of the day the software is the home service industries first step towards digital transformation in this Fourth Industrial Revolution.

Cons

In response to Verizon Connect Work being described by former users as "A Starter Software" or "Technology Training Wheels", there is high churn being there are more robust softwares that encompass the entire life of a work order. With out mentioning any software company names, Verizon Connect Work's book of business is on a mass exodus to other players. To add, their is limited to zero customer support and the buying process wasn't very enjoyable.

Alternatives considered

[Salesforce Field Service](https://www.capterra.com/p/153526/Field-Service-Lightning/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[Jobber](https://www.capterra.com/p/127994/Jobber/)[mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/)

Review Source

ET

Ernestina T.  
Director general  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Pesima atención al cliente"

April 12, 2024

4.0

Tengo contrato el servicio desde hace cuatro años y en una camioneta no funciono el localizador y se sigue pagando en la factura que llega mensual, se solicito la cancelación de otros localizadores y se han tardado en dar respuesta y hacer devolucón de lo que se ha pagado

Pros

Que puedo ver donde estan mis vechiculos

Cons

No dan respuesta rapida en lo que se solicita

Review Source

DW

Danny W.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Completely let down by this company"

May 2, 2023

1.0

None

Pros

Ability to see where vehicles were. Ability for AUX alerts

Cons

Nearly everything, but mostly management.Billed for callouts in the beginning by technicians even when they were seen on CCTV not knocking on our entry.Billed for cameras before they arrived in Australia for 5 months. Only offered credit. When credits where up they cancelled my account for non payment. Advised someone hadn't noted I was thousands in credit, but when that was exhausted. Let Direct Debit off. Never received invoices.Vehicles had accidents, no vision triggered even though tracker came up as harsh event. Asked to cancel as its a waste of money. Was given a 20000.00 pay out invoice.Had more incidents not recorded. Threated legal action. Advised they would cancel. 3 months later and subscription canceled still getting direct debited now have $5000 cancelation bill.

Review Source

VR

Verified Reviewer  
Territory Manager  
Oil & Energy  
Used the software for: 1-2 years

### "Absolute Nightmare!"

December 20, 2019

1.0

AGAIN: Ordering and receiving equipment from Verizon Connects team is an absolute nightmare, even if you already have equipment of theirs and are just needing to swap out to new ELD style, but ordering any equipment for new installs or swap outs is horrific. You can provide them with every bit of info and data you have and you will receive a call from a different person in a different state asking you the same questions over and over and it takes for ever just to get them to confirm what you need and get it out the door. It's almost like they are stalling because they do not have enough equipment. Once you get the equipment, you will find that 60-70% of the time, it is the wrong connections, etc. Like I said, absolute nightmare.

Pros

Once you manage to get the equipment, get it installed properly and train the drivers most can manage to use it. Basically, it may get you by. Technical Support staff, for doing box data swaps and activation teams are great, but actually getting to the point where you are ready to use them will have you ready to rip out all of the units and send it back and start new with someone else. That's why they lock you in to contracts, they know you will want to leave them ASAP.

Cons

Ordering and receiving equipment from Verizon Connects team is an absolute nightmare, even if you already have equipment of theirs and are just needing to swap out to new ELD style, but ordering any equipment for new installs or swap outs is horrific. You can provide them with every bit of info and data you have and you will receive a call from a different person in a different state asking you the same questions over and over and it takes for ever just to get them to confirm what you need and get it out the door. It's almost like they are stalling because they do not have enough equipment. Once you get the equipment, you will find that 60-70% of the time, it is the wrong connections, etc. Like I said, absolute nightmare.

Reason for choosing Verizon Connect

It wasn't my choice.

Review Source

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