# Page 7 | Verizon Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is Verizon Connect the right GPS Tracking solution for you? Explore 940 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/72551/Fleetmatics-Work/reviews

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Verizon Connect

3.2 (940)

[View alternatives](https://www.capterra.com/p/72551/Fleetmatics-Work/alternatives/)

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Last updated March 13th, 2026

# Page 7 - Reviews of Verizon Connect

## Showing most helpful reviews

Showing 151-175 of 940 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

David M.  
  
  
Used the software for: 2+ years

### "Terrible"

November 30, 2017

1.0

Pros

system is easy to use -- when it works ofcourse

Cons

Awful company, constantly messing payments up and taking 2 or 3 months at once, didn't charge me enough and demanded more money. the system lost an invoice due to an error and after many calls trying to get support (all I got was an answerphone, which is standard) after many attempts the support team said that they would fix it and after another call the next day, all I received was a manager saying I have to sort it myself, who then hung up on me. there is a long list of issues with Verizon WORK, there sales team lie, there is no support when you need it and they treat small companies like they are doing them a favor by letting them have the product. the customer service offered lets this potentially good product down

Review Source

ML

Maxine L.  
Business Development Manager  
Construction  
Used the software for: 2+ years

### "ABSOLUTE CROOKS"

March 2, 2021

1.0

I have never had such a terrible experience with a company. If I treated even 1 of my customers this way, my business would have been shut down years ago.

Pros

AVOID AT ALL COSTS. Honestly, the concept is great but you can get the same service from a better company that will treat a customer properly and not keep money from you.

Cons

The customer service is terrible. You can't get any resolution. They took a double payment from me back in August and haven't seen that money or am even close to a resolution. Had a unit stop working intermittently back in October and now it's been down completely for 2 weeks and all they're willing to do is give me a credit even though they don't have a GPS unit that can properly operate in Canada. I've been a loyal customer for 4 years and they're now treating me like garbage.

Review Source

MG

Micheel G.  
Controller  
Consumer Electronics  
Used the software for: 1-2 years

### "Unhappy Customer on all Levels"

June 24, 2019

2.0

I'm not happy. I get assigned a fuel person and a representative and I send emails requesting fuel cards linked to the system with no response only to find out my fuel representative has either quit or been promoted so now I'm stuck making calls trying to find out who handles my account. It's been a very unpleasant experience!

Pros

That I can track who was in a truck if there is a problem

Cons

That I have to deal with Verizon Connect every time I need something or someone looses a fuel card. Your customer service flat out sucks! It takes days to for people to get back to you. I have fuel cards that are not working with the system and we have to keep a manual log. We recorded the actual miles at the end of the year verses the GPS/ELD tracking system and had trucks 4,000 miles off. I've had the program malfunction and put me in states that we were never in. I thought I would love just printing a report but we're still doing the logs by hand because we can rely on this system. It was so much easier tracking by hand then having to call someone for everything then relying on a company to handle this system. I have employees that log out and have used the system for awhile but yet your system keeps them logged in so then they are over hours and we're forced to call to get a case number. This software has caused more work than is needed for this company.

Review Source

DM

David M.  
Director  
Consumer Services  
Used the software for: 2+ years

### "WARNING Such a bad company"

December 4, 2017

1.0

DO NOT BUY, you will regret it

Cons

there is zero customer service, they are never available and unfortunately, they are needed far too often. The glitches are extremely bad and due to a software "error" on the invoice side, i have lost thousands of pounds. when making a complaint i managed to finally get to a director who promised me he would look into it and almost a week later he said, "the system doesn't work the way you want it to" and fobbed me off with no help, i threatened to sue them and he practically said bring it on. this company is by far the worst experience I have ever, ever had the displeasure to have been suckered into. after making the complaint i find myself locked out of the account and no one available to sort the issue. I can guarantee that they have yet again messed up the payments (which happens so frequently) they didn’t charge me for 6 months, and then called up and threatened to cut me off when they are the ones responsible for taking payments. Whatever you do find another company, this one will sell the software as the best thing ever, sign you up to a contract and once you've signed it tell you its for 3 years and there is no way of getting out of it. I could mention so many more things that are wrong about this company, but if you still buy it after reading this, good luck to you, you will need it.

Review Source

DH

Dawn H.  
Plant Manager  
Wholesale  
Used the software for: Less than 6 months

### "Honesty "

June 27, 2019

2.0

Our sales team were attentive and aggressive. However, the turnover with the account reps has led to unanswered questions and long delays in getting the information that we need. We have reached out to the customer service line and have had some questions answered but again were told that some of the items would have to go back to the design team. This platform should have been tested by people in the transportation industry BEFORE release. We cannot rely on this platform to keep us DOT compliant and given the opportunity again, I would NOT have changed knowing what I know now ... that this is a BETA platform.

Pros

The sales pitch was great and so was the energy behind the pitch. We were excited to transition into this platform from a competitor due to connectivity issues. Verizon holds our corporate accounts for our mobile phones and has been a good partner. We expected the same from their products.

Cons

We were told that it was a fully functioning software but what we got was more like a BETA version. There were several bugs that we were told would be put on the list to work out. We have to have work around's for important DOT requirements. To date, we have to print the inspection reports to put back into the truck because on-screen signatures are not available. Reporting is not a functioning area either. We have brought up to your team, very specific things with reporting and were told they needed to be fixed with a newer version. So we are doing your testing for free and I'm frustrated. I just looked at the Live Map to check on my drivers. I have three in Safford AZ. The Live Map shows one. I called the drivers and all three are on-site. I cannot manage a fleet like this !

Reason for choosing Verizon Connect

We chose the Verizon platform over the other due to the proven track record Verizon has as our cell-phone provider.

Review Source

JD

Jennifer D.  
Executive Assistant  
Environmental Services  
Used the software for: 1-2 years

### "Verizon Connect easy usage"

April 15, 2024

5.0

Good easy to communicate and recommended it to friends and relatives

Pros

I use Verizon connect and its easy to communicate and reliable

Cons

No I do not have any issues using this product

Review Source

BF

Bryan F.  
Operations & HR Director  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Poor Customer Service"

June 23, 2023

3.0

We've had lots of problems reconciling our account. We were charged for services not provided and not given any decent options on fixing the issue. The company is top heavy with siloed departments that fail to communicate effectively.

Pros

Vehicle tracking and alerts are great, camera systems are decent.

Cons

3-year contracts every time you add a new piece of equipment and poor customer service.

Reason for choosing Verizon Connect

Name recognition and AI cameras.

Review Source

AH

Audrey H.  
VP  
Construction  
Used the software for: 2+ years

### "The technology works, the customer service is severely broken. "

February 8, 2022

1.0

I could see how this would be okay for folks who track one or two pieces of equipment, but if you have a fleet and multiple pierces of heavy machinery, just be prepared to pay blindly and never receive any help. Over the last 4 months alone, I've had 6 different account "success" managers, all of who were never available and if they responded to an email, it was weeks after submitting a request. So, when you can't get a hold of your account manager, you're directed to regular customer service, who has absolutely no access to make any change that you'd need. It's a huge waste of time. For the last year, I've requested multiple times that my invoices be sent to our AP email, but for some reason, they just can't seem to click their little buttons and add an email address. While they've dropped the ball on bigger issues, I think this one is the most upsetting because it is the easiest task to complete, you'd think.

Pros

Being able to run reports on my fleet is the only thing that's useful. So, make sure you never sell or buy any new vehicles or equipment, because it's impossible to make things happen with them, unless it's an initial sale.

Cons

Verizon Connect's 100% incompetent employees and their contracting for each GPS.

Review Source

VR

Verified Reviewer  
Owner  
Construction  
Used the software for: 2+ years

### "Worst Customer Service Ever It's Non Existent"

March 2, 2021

1.0

I originally had Fleetmatics which got bought out by Verizon Connect. I emailed customer service that I did not want to renew my contract and they said it ended on a specific date and to email again as the date got closer. I did as they said and then all of a sudden I was supposed to have a signed document canceling my contract 60 days prior to renewal otherwise they wrap you back into another 3 year agreement. After several months of arguing and dealing with these people they told me $100 dollars per unit to cancel. Then all of a sudden they send me a $1600 dollar bill. Then to get the bill corrected took another month of people saying I need finance approval we will call you back and they never call you back. This is the WORST company in the world. Such shady tactics and they refuse to do anything for you. They must be so belly up and need the money so bad that they just continue to try to hold your money. I will never ever deal with this company ever again. I wished they had never bought fleetmatics. Stay away at all costs!

Pros

When it was fleetmatics it was great, once it went to verizon all the trouble started

Cons

Their customer service is non existent, they are trained to deflect problems to other people and tell you they will call back yet they never ever call back. I've literally had to call this company 20 times to get this problem resolved.

Review Source

DB

Denni B.  
Administrator  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Verizon Connect Reveal (Fleetatics) is garbage"

January 29, 2019

1.0

This platform should not be sold to anyone else until they have worked out all of their kinks. It is NOT worth its cost, not even close.

Pros

Parts of it are user friendly when they are working.

Cons

This system is extremely unreliable. We have had a ton of problems with our trucks reporting on the GPS in locations where they are not, sometimes for days at a time. Also showing the incorrect driver on some reports vs others. Drivers on trucks changing mid day on the reports when they didnt actually. Stops at Geo fences not being recorded, Geofences being suggested in places we already had Geofences and the data only showing on their SUGGESTED Geofence but not on our already existing one. We bring concerns to their attention and either don’t hear back or they tell us its resolved, only to have it happen again. There’s also been problems with Customer Support communicating with each other and to us to arrange for new GPS units to be installed which therefore took over 2 months to receive instead of 2 weeks. The GPS is based on Google Maps which is 5 years old in our area and therefore inaccurate with speed limits in a number of area’s, growth of businesses and homes in the area are not shown, etc. Lastly, when they sold us the product we were told that they would have the Electronic Log Book available soon. Once we signed on they informed us that because we're located in Canada, it wouldn't be available to us for another 3 - 4 years!! "oops, sorry about that misinformation". Ridiculous.

Review Source

DB

Denny B.  
Ops  
Construction  
Used the software for: 1-2 years

### "They will lock you into a 3+ year contract - Horrible Customer Service. "

May 9, 2023

1.0

Stay away, Samsara looks like the way to go. Verizon has a lack of integrations.

Pros

GPS Dasboard Page, something we used daily

Cons

Customer support is horrible! Always got wrong trackers installed, billing was incorrect as we never recieved ordered trackers. Each additional tracker/vehicle locks you into another 3 year contract so I had like 5 contract end dates that I wasn't able to get out of, so now i'm stuck for the next 3 years and will not be able to add anothers to this sytem if I want to move to a competitor. Waited 2 weeks to get a clear answer on what my cost per month was; still waiting over a month to get a negotiated buy out for the rest of the contract. Stay away!

Review Source

CL

Chris L.  
Fleet Manager  
Construction  
Used the software for: 6-12 months

### "Horrible Product"

September 3, 2021

1.0

Verizon is by far the worst GPS product you could possibly spend your money on.

Pros

I have nothing good to say about this product. It has been the biggest disaster from Day 1.

Cons

The transition from Network Fleet to Reveal was a joke, and customer support after the transition completely dropped off. The person in charge of our account never answers her phone, or replies to emails. The Mobile Apps are terrible. Period. As a Fleet Manager I need to be able to edit vehicle information on the go, but the mobile apps have zero editing/updating capabilities. Everything must be done from a desktop.

Review Source

KF

Kurt F.  
Vice President  
Consumer Services  
Used the software for: 2+ years

### "Never ending contract"

June 7, 2019

3.0

My overall experience with Verizon connect reveal And its previous named fleetmatics has been absolutely atrocious. we were sold this product with false hope about what it could and couldn't do And then we were charged a ton of money for services that we were not actually given. The customer service and the contracts are ridiculous so even if I wanted to switch to a different service I would have to pay over $10000 to buy my way out of my contract which I think is absolutely ridiculous. Long story short I'm stuck with this service forever and I'll never be able to get out of this contract.

Pros

This product helps me keep track of my vehicles And helps me to see who needs help where and when they will be at customers homes. It allows me to track speed driving behavior As well as keep track If the crews are where they are supposed to be.

Cons

I do not like that the standard reveal software does not allow you to split Your routes between multiple vehicles. The other service that We purchased originally with reveal allow you to do that but in a very convoluted and not user friendly way and it was very expensive to do a very simple task. I have to use multiple software is now to do the same thing I should be able to do one that I pay an arm and a leg for.

Review Source

SC

Steven C.  
Automotive Technology Instructor/Fleet Manager  
Education Management  
Used the software for: 1-2 years

### "Basically, a very good product. I highly recommend that you consider it for your fleet management."

June 19, 2018

4.0

Pros

Allows me to spend less time on fleet management and more time on other duties. Allows for driver accountability. Before we used manual logs to write in mileage. There were many gaps. Vehicles would be driven 100s of miles with no documentation of where they had been. We were also able to identify dangerous driving habits (90+ mph with a vehicle load of students!). We use it to provide dynamic routing to pickup students that have had their off-site schedule change. Finally, I have a good handle on maintenance and vehicles are serviced on time, because I can plan ahead. We even use it to track car washings. Training is great, customer service has always help me out in that regard.

Cons

There is no way to easily display current mileage. You must go into the edit vehicle function to display current mileage. There is no way to display the mileage of the vehicle during a trip. It will display the mileage traveled during the trip but not the actual vehicle odometer reading. Not a huge deal, but there are times where it might be useful (forgot to write down mileage of service that I performed in-house). Calculated mileage will drift over time, sometimes by a few hundred miles, so you should be adjusting about once a month by comparing actual vehicle mileage with program calculated. Add a driver as user is challenging if driver is not defined as a user first. Customer service is usual great, but it took me almost a month to get additional fobs last time.

Review Source

MW

Mike W.  
Operations Manager  
  
Used the software for: 6-12 months

### "The technology and product work reasonably well. The information is an asset to managing the fleet"

June 6, 2018

3.0

Pros

The software is relatively intuitive....which is good because the customer support is the worst I have EVER experienced with any product! If you enjoy figuring things out on your own, you will really love this product. You can make it work for you with a little experimentation and some extra time invested.

Cons

The customer support is non existent. They have a lot of nice people answering the phone that are very sorry for your troubles...."someone" will get back to you within 24 hours. Unfortunately when they get back to you they are unable to assist you so they will elevate your issue to the tier 2 rep. The tier 2 rep will then get back with you in 24 hours. The tier 2 rep will likely be unable to help you...but they are also very nice, courteous folks who are sincerely sorry for your issue. The tier 2 rep will elevate it to a high priority and you will be contacted within 24 hours. The high priority rep will email you and ask if you have completed the proper documentation and send the forms to you....these will be the same forms you received and completed prior to this whole cycle beginning. Save the original forms so you can just resend it. It will save you time. I am sure by now you get the point...I have waited well over 6 weeks to get a device installed in a vehicle for fleet expansion. This has happened on more than one occasion. At present I am looking for another vendor who has equivalent technology with a matching suite of genuine customer service. My advice would be that you continue to look elsewhere and see what you can find before you are trapped in a 24 hour service cycle!

Review Source

April P.  
CEO  
Commercial Real Estate  
Used the software for: Less than 6 months

### "Beyond Disappointed"

February 1, 2024

1.0

Beyond disappointed. Want to be released from contract.

Pros

This software looks good. I thought that I would be dealing with a legit company since they are associated with Verizon and that not the case.

Cons

The product was sold to us as easy self-installation. Plug and play kind of system. The equipment arrived unorganized and poorly labeled. It is not able to be plugged into our dump truck without having the entire dash taken apart. There is no customer service. It is outsourced and they read from a screen. They will not answer my questions about who the local technicians are. They will only schedule an appointment and charge us for it - which was never mentioned during the sales process. We haven't even been able to use the product yet bc of the poor installation instructions which then forces you into having to pay for tech appts. It's bait and switch. Fraud. I am sure they won't let me out of my contract and send this junk equipment back. Do not use Verizon Connect. Verizon should disassociate themselves with such a fraudulent company.

Review Source

JD

Jeff D.  
Sr. Operations Manager  
Building Materials  
Used the software for: 1-2 years

### "Decent Mid Tier Tracking System"

October 19, 2023

3.0

If you're not looking to invenst a ton of money and get a basic tracking system, this will work just fine. If you're looking for a system to help improve upon your fleet management and cost effectiveness, I would recommend a more integrated and in depth platform.

Pros

Easy to use on a daily basis. Real time tracker worked well.

Cons

The system I used was very basic. Not much in the way of offering suggestions for improvement in fleet management.

Review Source

TC

Tim C.  
owner  
Environmental Services  
Used the software for: 2+ years

### "do not sign up with Verizon connect / reveal"

September 22, 2023

1.0

this is the worst business transaction I have ever had and I have been in business for 27 years . I can't believe Verizon has there name associated with this . im ready to even switch my cell phones to t mobil . and I've been with them for 29 years

Pros

there is nothing I liked about the tracking . they will steal your money . give you the run around . they will not send you new equipment and still bill you . I have been out of contract and they still bill me and take money out of my account .

Cons

they are thieves . the Service sucks . they will steal your money .

Reason for choosing Verizon Connect

the name

Review Source

KL

Kim L.  
Controller  
Construction  
Used the software for: 2+ years

### "Run away! Use someone else, anyone else!"

August 3, 2018

1.0

We liked Fleetmatics well enough but Verizon is beyond horrible. We are currently looking at how to get out of the contract we had as the service we pay for is not being provided even remotely. Find someone else, anyone else.... the Big Corporate Attitude is alive and well with Verizon and they just don't seem to care about the customer.

Pros

GPS units are really good for machines that may sit in 1 position but are not truly 'idle' as the engine is engaged; fairly easy to navigate the dashboard

Cons

It doesn't work! The system is glitchy and all customer service does it ping the unit and say "there are intermittent glitches that should be expected". Despite telling them a list of units have been faulty for some time, they just tell us everything is fine and we just need to deal with it. Which brings us to the next problem - customer service is HORRIBLE. They are impossible to get a hold of, don't answer questions and just flat out deny anything is wrong. We even tried our new sales rep and he refuses to respond to any emails despite numerous attempts over the last month to correct issues. Managers are no better - they really do not seem to care.

Review Source

JM

Joshua M.  
chief operating officer  
Business Supplies and Equipment  
Used the software for: 2+ years

### "A great GPS Solution"

July 3, 2019

5.0

Their customer service, the products and features and the overall price are great. Honestly after reviewing 3 or 4 competitors this is the best option. I would highly reccomend if your tied in with other verizon partners. If not the system as a standalone gives you everything and more you could want, it just makes it potentially a double entry situation.

Pros

It is feature packed, however my one star i took away is because it only intergrates now with verizon Partners. We use none of those, so its completey stand alone for us. It works great for a fleet of any size. Installation of the units is quick and we have only had one issue with scheduling. The software is very reliable and we have no outages or missed data.

Cons

The cost, to be honest the cost isnt bad, however every new unit is under a extended contract. This greatly limits our ability to be fluid with our internal processes as were locked in for a new term with each new unit. It would be fantastic if this system/software could be easily intergrated with other programs. Our dispatching software doesnt allow us to intergrate with this software so were stuck using standalone systems.

Review Source

SR

Sean R.  
CEO  
Construction  
Used the software for: 6-12 months

### "Terrible"

March 17, 2023

1.0

Terrible.

Pros

Nothing. Three-year contract we are trying to get out of. Customer Support matched the product performance.

Cons

Not real-time. Ramom vehicles show significant hourly delays in reporting. Customer Service is just as bad.

Review Source

BC

Barry C.  
Transport Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Absolutely shocking customer service"

April 19, 2022

1.0

My monthly fee is £12 because we only have one vehicle with them. They tried to take over £3000 from my bank on a direct debit. This could have literally bankrupted me. It was very lucky I checked my upcoming payments. I have since been trying to contact accounts department and my account manager. Not once have they apologised or given me a reason why they tried to steal my money. We are now 6 months on and I am still receiving invoices which I refuse to pay.

Pros

It is cheap. For a huge reason. Do not be lured into this shambles of a company

Cons

The customer service is non existent. Its that simple. I have been messaging for months without a reply.

Reason for choosing Verizon Connect

costing

Review Source

JP

Jen P.  
Business Owner  
Construction  
Used the software for: 2+ years

### "Worst Business Customer Service "

January 11, 2022

1.0

I have been trying to talk with the "account Manager" for 4 months and do not get any return emails or phone calls. I have been told that the account manager is the only one that can handle the account when there are concerns and contract questions. When you call customer service you are told that they do not handle contract concerns or questions. I have been told my account manager is \[SENSITIVE CONTENT\] and she has no business handle accounts that are business if she cannot follow up with her clients. Verizon Connect in my opinion is all about financial bottom line and not customer service. I do not like to bad mouth companies but seriously 4 months to talk with an account manager or at least someone who can answer my concerns and questions.

Cons

NA I would not recommend Verizon Connect

Review Source

PEMC P.  
  
Package/Freight Delivery  
Used the software for: 1-2 years

### "Doesn't work!!"

March 6, 2017

1.0

Verizon REVEAL has billed me EVERY MONTH for over a year and a half and has YET TO PROVIDE ME WITH A CONSTANT WORKING SOFTWARE! They will continually tell you they are working on it, or someone will contact you, but you will be operating without Verizon REVEAL working...so in essence...your paying for nothing! And beware of the 3 yr contract...that is to lower you in and stick you with a 3 yr bill....it doesn't matter if they provide you with the service your paying for!!!! OH NO!!!...they just keep stringing you along and you get nothing....I stopped paying them for something I wasn't getting....they of course are hitting my credit and trying to collect..and you know what!!!!? I'd rather have the bad credit rating and bad mouth Verizon REVEAL every chance I get for the rest of my, then to continue to pay them money for something I am not receiving!! BE WARE!!!!!

Pros

NONE...there is non...be smarter then I was and look for all the bad reviews they've had...

Cons

Read message above or do your research!!!

Review Source

RE

Rickey E.  
CFO  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Poor technical support "

July 1, 2021

1.0

Poor customer support on repairing the problem

Pros

When it works you can locate all your vehicles

Cons

No customer support none at all it doesn’t work when you need it

Reason for choosing Verizon Connect

I don’t know

Review Source

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